System and analysis chapter 3 and 4 quiz guide

False

Gary has eight interviews to conduct over the next week. Once he has completed all interviews, he should then write up a summary report. Preparing interview reports prior to completing all interviews will generally be premature until Gary has talked to all interviewees.

False

Generally 'system requirements' are developed in the analysis phase and evolve to more technical 'business requirements' in the design phase.

d. Have a broad mix of organizational levels in the JAD session

Hamid has selected one middle manager from each department that will be affected by the updated system and one lower-level manager from each department, along with a few senior staff as well as the project sponsor for a JAD session. He is trying to: _________ a. Balance the work load for departments so the regular day-to-day functions can still continue while the JAD team is off-site b. Create a new hybrid department that will beta test the final system c. Prevent domination by only a few individuals in the JAD session d. Have a broad mix of organizational levels in the JAD session e. Reduce the time necessary for the length of JAD session meetings

True

In RAD or agile development methodology (especially with BPR), a significant amount of time and effort is spent in understanding the as-is system

True

In interviews, Ross has learned that the new order entry system must be available in at least three formats (mobile, web browser, and local area network based); that it must function in either English or Spanish; and that the system must return order forms and data in less than 2 seconds. He recognizes these as nonfunctional requirements.

d. Destination for the major inputs

21. Barb is an analyst developing a use case. Which of the following will probably NOT be on her use case? a. Importance level b. Short Description c. Information for steps d. Destination for the major inputs e. Type of trigger

d. The date changes to the first day of the month

A 'temporal' trigger might be which of the following: a. A patient calls to make an appointment with a doctor b. The accounting department needs information for a report c. The human resources department needs a tax withholding form to be filled out by a new employee d. The date changes to the first day of the month e. A new shipping of goods arrives and needs to be added to the inventory

True

A Use Case is a formal way of representing how a business system interacts with its environment.

True

A temporal trigger might be related to time, such as 30 days have passed and a late fee needs to be assessed.

True

A use case depicts a set of activities performed to produce some output result.

e. Understand system activities and requirements

A use case helps: a. Define interview questions b. Clarify ongoing costs for a system c. Identify risks with the project d. Refine project management milestones e. Understand system activities and requirements

e. Strong critical thinking skills

According to the authors, in moving "from here to there", an analyst needs: a. An understanding of corporate politics b. Knowledge on how to stop scope creep c. Joint Application Development facilitating skills d. Microsoft Project Management software skills e. Strong critical thinking skills

c. System can be used in any of 100 offices worldwide

An example of a nonfunctional requirement is ____________ a. Supplier table is available b. The system must contain customer order history for three years c. System can be used in any of 100 offices worldwide d. SQL queries from customer table and order table are available e. Customer zipcode is formatted as character data

c. Post interview following-up

An interview report is prepared in which step of the interview process? a. Conducting the interview b. Designing interview questions c. Post interview following-up d. Preparing for the interview e. Selecting an interviewee

b. Ask Wendy in the registrar's office to confirm the use case

As a last step in building a use case for the study-abroad registration system, Brianna will: a. Ask Patrick in the study abroad office to confirm the use case b. Ask Wendy in the registrar's office to confirm the use case c. Ask Jonathan, a student who just completed a study-abroad experience, to confirm the use case d. Ask Drew in the students affairs office to confirm the use case e. Ask Taylor, another systems analyst to confirm the use case

e. Questionnaires

Blaine is using a requirements gathering technique that begins with non-threatening questions, avoids abbreviations, groups items into logically coherent sections, and might best be used with outside users. He probably is using: a. Document analysis b. Interview c. JAD session d. Observation e. Questionnaires

c. Probing

Danielle has asked some closed ended questions to start an interview; then some open ended questions. Now she wants to really wants to get a greater depth of information about the process. She would probably use _________ questions. a. More closed ended b. More open ended c. Probing d. Structured e. Boxing structure

This is an opinion - ask probing questions like "why not"? Find out his understand of SOA (he may not fully understand it's benefits); Keep the discussion open and non-threatening

During an interview, the interviewee expresses a strong opinion on a topic, like "SOA will not work here". What should you do? How would you approach this?

True

Each use case has a name and a number.

True

Jorge, Vice President of Operations, has requested that the updated supply chain system keep a record of all 'stock-outs' for six years. This is an example of a functional requirement.

True

Management of requirements and system scope is one of the hardest parts of managing a project.

True

Maria, a systems analyst, is tweaking the high-level explanation of the business requirements into a more precise list of requirements. This is called 'requirements detemination'.

a. The major steps for each use case

Marta has asked the users of a system to picture themselves performing the processes and to write down those processes in a sequential order. She should get a good idea of ________. a. The major steps for each use case b. The use case c. The elements within steps d. The temporal triggers e. The external actors

e. Questionnaires

Marta wants to collect facts and opinions from a wide range of geographically dispersed people quickly and with the least expense. She would probably want to use: a. Document analysis b. Interview c. JAD session d. Observation e. Questionnaires

a. Users

Omar is an analyst building a use case. Which of the following project roles might be the most important in terms of getting information about building the use case? a. Users b. Programmers c. Other analysts d. Project Sponsor e. Equipment vendors

False

One of the first activities of an analyst is to determine the business requirements for the new system

c. Build rapport with the interviewee so he or she trusts you

Probably the first thing to do when conducting an interview is: a. Turn on your tape recorder b. Get started by asking the first question on your list c. Build rapport with the interviewee so he or she trusts you d. Ask a close ended question e. Ask a probing question

Make Ralph understand WHY he needs to be interviewed. Make sure he understands the business value of the proposed system and why his input is vital. Send him questions in advance; talk to somebody who knows him so you can understand him more.

Ralph is known throughout the company as being an old curmudgeon. But, he is without a doubt the most knowledgeable person in the fraud analysis department. The system project you are working on has to have an interface to various fraud applications. How should you prepare for an interview with Ralph?

True

Rebecca, a fairly new employee in the company and Matt, her boss (who has been with the company for 22 years) are in your JAD session. It would probably be expected that Rebecca would not share much in the session.

True

Some people have suggested that the 'analysis' phase could be clearer if it was called the 'analysis and initial design' phase.

a. Frequently overlooked by users

Special cases (like customer cancels an appointment or returns an item) are: ____________ a. Frequently overlooked by users b. Described on special 'exception' use cases c. Not of importance at this stage d. Written as exceptions at the bottom of the relevant use case e. Given use case ID's of "SC" (for special case) and a number

e. Information for each step

The Major Steps Performed section on a use case will give the _________ a. Name of the user for each step b. What triggers each step c. Where the processes will run (such as manual processes, client-server processes, etc.) d. The telecommunications infrastructure requirements for that step e. Information for each step

True

The 'primary actor' is the external user that triggers the event to which the system responds.

a. Sources of that input

The Major Inputs section on a use case will give the a. Sources of that input b. Destinations of that input c. Creator of that input d. User of that input e. What triggers the input to occur

e. Detective

The authors suggest that an analyst is 'very much like a ____________' and business users are like elusive suspects. a. Police professional b. Politician c. Forensic scientist d. Air traffic controller e. Detective

False

The most common ways to gather information for use cases is with questionnaires of the affected users.

True

The most commonly used requirements gathering technique is the interview..

True

The most important purpose of the requirements definition is to define the scope of the system.

Get top management, project sponsor and project champion involved. See what the particular issues are - maybe there IS a real problem that certain people just cannot leave behind to be involved (people do have real job functions at the company). See what can be done to reschedule this at a time when you can get the significant players involved. See if there are other underlying issues - such as political issues

The proposed TTR system makes some sweeping changes to how business is done. Upper management from the CEO / CIO down have encouraged this project. There is a team of 12 people working on various aspects of the project. You think the best solution is to have a JAD session of significant players on the project, but it is not going well. Several just cannot get away from other projects and responsibilities. How should you approach this?

False

The requirements-gathering process is used for building financial support for the project and establishing common understanding of technologies and rapport between the project team building the system and the users of the system.

c. Data flows

The second principal part of use cases is 'input and output'. Another name might be: a. Origin and ending b. Data normalization c. Data flows d. Parallelism e. Program specifications

True

To create the requirements definition, the project team first should consider the kinds of functional and non-functional requirements that they will collect about the system.

True

To get to more depth in understanding the as-is system, document analysis and observation generally are more beneficial as compared to interviews and JAD sessions.

True

Use Cases give more detail about requirements.

True

Use cases are a type of 'event-driven modeling'.

False

Use cases are always internal and rarely shared or discussed with business users.

True

Use cases are always numbered sequentially from start to finish.

False

Use cases are diagrams with three components: selection, process, iteration.

d. System requirements

Use cases are used to more fully delineate _____ a. Resources used in the system b. System boundaries c. System proposals d. System requirements e. Data flows

e. Basic information, inputs and outputs, and details

Use cases generally have three parts: _____ a. Basic information, details, and event-driven modeling b. Inputs and outputs, and events c. Details, event-driven modeling, basic information d. Technical feasibility, economic feasibility and organizational feasibility e. Basic information, inputs and outputs, and details

True

Use cases illustrate the activities that are performed by the users of the system.

True

Use cases will have inputs and outputs.

Vanessa should confrm the use cases by role-playing the cases - step-by-step - like Following a recipe - to make sure that the steps, inputs, outputs and processes are correctly defned and are just like she does the process

Vanessa is a manager in the department that has requested an updated system. Chad is the systems analyst who has been working with Vanessa on the project. He interviewed her (and others in her department); he developed a set of requirements for the project; he has created use cases for the project. What might be Vanessa's duty now that Chad has created the use cases?

b. Interviews

When gathering requirements, the most commonly used technique is: __________ a. Document Analysis b. Interviews c. Joint Application Development (JAD) sessions d. Questionnaires / surveys e. Observation

d. Questionnaires / surveys

6. A technique where a set of written (or online) questions are distributed to people (frequently to a large number of people) is: _____. a. Document Analysis b. Interviews c. Joint Application Development (JAD) sessions d. Questionnaires / surveys e. Observation

a. Send a copy to the interviewee with a request to read it and correct or clarify

After creating the interview report you should: a. Send a copy to the interviewee with a request to read it and correct or clarify b. Change the document into a unchangeable format (like a pdf file) so that it cannot be changed or edited c. Distribute the interview report to all others that are on the interview schedule so they will not have to go over the same materials d. Edit the report into a bulleted format for easier analysis e. Distribute the interview report to the interviewee's manager.

c. Create use cases

After working with Chris (who is a staff member in the registrar's office) on major steps in the registration process, Maureen (a systems analyst) will: a. Discuss these steps with Thomas, the project manager b. Create data-entity maps c. Create use cases d. Create user interface screens e. Create narrative storyboards

d. Formal Benchmarking

Michael, a systems analyst, is preparing a closed wiki site for Northstate Bank. He has written permission from eight other companies to view their internal wiki sites, and also has approval from his manager and the project team to use these other sites for ideas and structure. This would be a form of: a. Business Process Automation b. Business Process Improvement c. Informal Benchmarking d. Formal Benchmarking e. Technology Analysis

e. Informal benchmarking

Myles is studying a system to lessen the number of complaints about the Help Desk. He has formally studied the service counter at Wal-Mart, Target and Kohl's department stores; as well as listened in to complaint phone calls to a hotel booking site. He is trying to see how other organizations work at lessening complaints and also how they handle complaints. This would be what type of analysis? a. Complaint processing b. Design analysis c. Problem analysis d. Outcome analysis e. Informal benchmarking

d. They illustrate what starts (or triggers) an event, all the people that are involved, and how the system provides value

Which is NOT true of use cases? a. They are formal ways of representing how a business system interacts with its environment b. They illustrates the activities that are performed by the users of the system c. They can be thought of as an external or functional view of a business process d. They illustrate what starts (or triggers) an event, all the people that are involved, and how the system provides value e. They sometimes are called 'business scenarios' (although 'use case' is generally preferred)

d. Identify the analyst

Which of the following is probably NOT a step for writing a use case? a. Identify the use case b. Identify the major steps within each use case c. Identify elements within steps d. Identify the analyst e. Confirm the use case

e. They set the meeting agenda

Which of the following is true about a JAD facilitator? a. They can participate in the discussion to settle a disagreement b. They keep track of all discussions by entering information into the computer c. They allow sidebar discussions and unstructured activities d. They recognize that some people know more about the system and proposed system and will dominate the discussion and know that is a positive thing e. They set the meeting agenda

True

Your company updated its processes for financial reporting when Sarbanes-Oxley became law. Additional changes in Sarbanes-Oxley reporting have been mandated to start in one year. To help you understand the as-is system, you should review the documentation, processes and procedures that were developed with the initial Sarbanes-Oxley project.

Try going to the person and defusing the situation. If need be, add him/her to the JAD session. Do an interview with him. Also check with his/her manager to see if this is a normal behavior (for example, he/she tends to be a 'hot-head').

Your project sponsor has suggested several key people to involved in a JAD session. You cannot include all of the people, so you pick and choose those to invite to the session. You hear from the informal grapevine that one person that was not invited is upset and feels left out. This person has been with the company for 12 years and had a lot of expertise. What should you do? Why?

false

Yuri wants to interview both managers and staff in the accounting department for the updated credit analysis project. This is an appropriate group for first round interviews.