Technique Identifier: Respecting Clients' Cultures

"I left a phone message this morning saying I would be here between 1 and 2, but I arrived a little early."

Nontherapeutic

"Mr. Doka, it is Tate, from the home health service, here to do your physical therapy session. I saw Cathy just leave."

Nontherapeutic

"Why aren't you allowed?"

Nontherapeutic

Tate knocks again. Then peers into the home.

Nontherapeutic

"I'm really sorry I imposed upon your prayer time. Would you like me to come back later?"

Therapeutic

"Mr. Doka is of the Muslim faith, and he holds very firmly to his practices. He adheres to the five formal prayers per day schedule."

Therapeutic

Tate faces the client as he is addressed.

Therapeutic

Tate gives Mr. Doka his full attention.

Therapeutic

Tate leans toward Mr. Doka during conversation.

Therapeutic

Tate takes his shoes off at the front door.

Therapeutic