Test 3

information overload

A condition in which information inflow exceeds an individual's processing capacity

Groupthink

A type of thinking in a group that discourages individuality

False dichotomy

Consists of a consideration of only the two extremes when there are one or more intermediate possibilities

Stages of constructive communication

Early: climate and confirm Middle: bracketing Later: contr

Stages of unproductive communication

Early: cross complaining,conflict starts Middle: kitchen sinking Later: excessive metacomunicate

Trust

If trust is not there then the climate will be hostile

Competition

Individual success is achieved by degrading others, winner takes all, not solitary

minority decision making

Pro: doesn't protect minority rights, Con:

Consensus Decision Making

Pros: Cons:

majority decision making

Pros: minimizes self discrimination, likely to provide middle ground solutions, Cons:

confirmation bias

a tendency to search for information that supports our preconceptions and to ignore or distort contradictory evidence

relationship conflict

conflict based on interpersonal relationships

task conflict

conflict over content and goals of the work

value conflict

occurs when two or more VALUES are at odds

Characteristics of conflict

An expressed struggle, Perceived incompatible goals, perceived scarce resources, interdependence is present, interference from other party

8 conflict management skills

Attending to the relationship level of meaning Communicate supportively Listen mindfully Take responsibility for your thoughts, feelings and issues Check perceptions Look for points of agreement Look for ways to preserve the other's face Imagine how you'll feel in the future

Group attention deficit overload

Not being able to stay on task

group polarization

When one individual makes all the decisions and others follow

Cooperation

Winners are all, working together

Gender and conflict

Women: try to talk it out Men: confront