Test 3
information overload
A condition in which information inflow exceeds an individual's processing capacity
Groupthink
A type of thinking in a group that discourages individuality
False dichotomy
Consists of a consideration of only the two extremes when there are one or more intermediate possibilities
Stages of constructive communication
Early: climate and confirm Middle: bracketing Later: contr
Stages of unproductive communication
Early: cross complaining,conflict starts Middle: kitchen sinking Later: excessive metacomunicate
Trust
If trust is not there then the climate will be hostile
Competition
Individual success is achieved by degrading others, winner takes all, not solitary
minority decision making
Pro: doesn't protect minority rights, Con:
Consensus Decision Making
Pros: Cons:
majority decision making
Pros: minimizes self discrimination, likely to provide middle ground solutions, Cons:
confirmation bias
a tendency to search for information that supports our preconceptions and to ignore or distort contradictory evidence
relationship conflict
conflict based on interpersonal relationships
task conflict
conflict over content and goals of the work
value conflict
occurs when two or more VALUES are at odds
Characteristics of conflict
An expressed struggle, Perceived incompatible goals, perceived scarce resources, interdependence is present, interference from other party
8 conflict management skills
Attending to the relationship level of meaning Communicate supportively Listen mindfully Take responsibility for your thoughts, feelings and issues Check perceptions Look for points of agreement Look for ways to preserve the other's face Imagine how you'll feel in the future
Group attention deficit overload
Not being able to stay on task
group polarization
When one individual makes all the decisions and others follow
Cooperation
Winners are all, working together
Gender and conflict
Women: try to talk it out Men: confront