test one quiz questions 2

Which of the following team sizes usually provides the best performance?

6 to 9

____ undermines team effectiveness by preventing teams from engaging in the kinds of activities that are critical to team effectiveness.

Affective conflict

Which of the following is NOT one of the recommendations for minimizing the occurrence of affective conflict and having a good fight?

Always resolve issues by consensus.

Which of the following statements describes a circumstance under which teams ought to be used?

Ample resources are available.

____ is the extent to which team members are attracted to a team and motivated to remain with it.

Cohesiveness

Which of the following is a useful guideline for successful management of virtual teams?

Keep team interaction upbeat and action-oriented.

____ occurs when workers withhold their efforts and fail to perform their share of the work.

Social loafing

____ describes the average level of ability, experience, personality, or any other factor on a team.

Team level

The job of the concepts managers at Starbucks is to use a cross-functional team to develop four to six new beverages annually. Starbucks uses a cross-functional team because it ____.

allows the company to use employees from various departments with varying perspectives to attack the task

How are organizations using teams to help increase customer satisfaction?

by instituting a system of increased formalization throughout the organization

E-Lab (the "E" stands for experience) has project teams perform field research for its clients. You can expect E-Lab's project teams to be ____.

composed of employees from different functional areas created to complete specific, one-time projects in a limited time led by a project manager flexible in their ability to move to another project

Which of the following is NOT necessary for stretch goals to effectively motivate teams?

conflict management training

Allen-Edmonds is keeping its shoe manufacturing business in the United States by investing in new machinery and creating new processes. The strategy is a gamble and the outcome is uncertain. To cut costs and improve efficiency, the company's old assembly line is being replaced by a system of employees working in groups, with each person doing several jobs, and each trained to do the others' tasks. Allen-Edmonds' teams are using ____.

cross training

Ivy Ross, Mattel's head of design and packaging for its girls division, needed a new toy that was part construction. The strength of the team lay in its members' abilities to build on each other's ideas and to trust one another.

first-line manager

Which of the following is an advantage associated with the use of project teams?

flexibility reduction or elimination of communication barriers increased cooperation among separate departments faster design process

A group in Great Britain has been established to improve the employment, retention, and promotion prospects of black and other ethnic minorities as well as women in the Fire and Rescue Service, which at present has a largely white, male demographic. At its inception, this group was in the ____ stage of team development.

forming

The city of College Station, Texas has implemented a program to reward employees for finding ways to save money for the city through improved operations and innovations. The city government is using ____.

gainsharing

Which of the following is a method used for compensating employees for team participation and accomplishments?

gainsharing

Which of the following is a potential disadvantage associated with the use of work teams?

initially high employee turnover

A team has finally matured into a fully-functioning team at the ____ stage of development.

performing

Which of the following is one of the stages that teams pass through as they develop and grow, rather than decline?

performing

The kind of team known as a(n) ____ not only provides advice and suggestions to management but also has limited authority to make decisions and solve problems related to the major tasks required to produce a product or service.

semi-autonomous work group

Refer to Mattel. By not setting a time schedule for completion of the new toy development process, Mattel gave the team members ____ even though team members did not retain this benefit when they returned to their normal duties.

structural accommodation

Teams are typically required when ____.

tasks require multiple perspectives

E-Lab (the "E" stands for experience) has project teams perform field research for its clients. These project teams are composed of students of theology, actors, and musicians as well as the more traditional marketing experts and statisticians. E-Lab teams benefit from ____.

team diversity

A(n) ____ is defined as a team composed of geographically and/or organizationally dispersed coworkers who use telecommunications and information technologies to accomplish an organizational task

virtual team

Social loafing only occurs in organizational settings.

The consequences of social loafing include a loss of efficiency.

An organization engaged in ____ its work team members is training them in how to do all or most of the jobs performed by the other team members.

cross training

E-Lab (the "E" stands for experience) has project teams perform field research for its clients. These project teams are composed of students of theology, actors, and musicians as well as the more traditional marketing experts and statisticians. Each member of the group is trained to conduct observational research, interview clients, and understand the marketing impact of what they learn. E-Lab uses ____ to make its project teams more efficient.

cross training

A leading coatings and paints manufacturer established a team that resulted in a significant increase in plant availability and a decrease in plant downtime. Previously, the plant had lost considerable time daily because the assembly line had to be cleaned whenever the production schedule called for a different color, etc. to be produced. This team, which was composed of employees from several different departments, exemplifies a(n) ____.

cross-functional team

A group of workers in a medical examiner's office decided that they would not wear blue jeans to work because such casual wear seemed unprofessional. This informal agreement was made even though the office did not have a dress code. The workers created a(n) ____.

norm

A group in Great Britain has been established to improve the employment, retention, and promotion prospects of blacks and other ethnic minorities as well as women in the Fire and Rescue Service, which at present has a largely white, male demographic. This ____ team has two years to gather information and create a plan.

project

ffective conflict ____.

typically decreases team cohesiveness

A local hospital ran into a funding problem when it tried to build a new state-of-the-art pediatric unit. The hospital management asked a group of physicians, hospital volunteers, and administrative staff to develop and implement a plan to raise the necessary money. This group of people with complementary skills formed a(n) ____.

work team

According to the text, a(n) ____ is a small number of people with complementary skills who hold themselves mutually accountable for pursuing a common purpose, achieving performance goals, and improving interdependent work processes.

work team

Allen-Edmonds is keeping its shoe manufacturing business in the United States by investing in new machinery and creating new processes. The strategy is a gamble and the outcome is uncertain. To cut costs and improve efficiency, the company's old assembly line is being replaced by a system of employees working in groups, with each person doing several jobs, and each trained to do the others' tasks. Allen-Edmonds is using ____.

work teams