The Real Salesforce Admin Exam
Which of these objects can you map a field to on lead conversion? (Select 3) 1. Cases 2. Accounts 3. Opportunities 4. Contacts
2. Accounts 3. Opportunities 4. Contacts
Your manager has asked you to setup automation so that when a customer submits a case via Email to Case, they recieve their assigned case number. What feature will meet this requirement? 1. Case-Response 2. Auto-Response Rule 3. Email to Case 4. Process Builder
2. Auto-Response Rule
Dynamic Dashboards allow data to be displayed by the user viewing it, rather than by a specified running user - eliminating the need to create the same dashboard for multiple users. A. True B. False
A. True
Customizable Forecasting must be enabled for use with Custom Fiscal years. A. True B. False
A. True
Data Validation rules are also enforced using the API and Import Wizards. A. True B. False
A. True
Deleted records will be stored in the Recycle Bin for up to 15 days. A. True B. False
A. True
Deleting a lead from a campaign does not delete the lead itself, but it is no longer a campaign member. A. True B. False
A. True
During a lead import, you can choose to enable active assignment rules as part of the import A. True B. False
A. True
Each workflow rule applies to a single object, such as leads, accounts, or opportunities. A. True B. False
A. True
Editing Records: If I see a magnifying glass icon next to any field in SFDC, this means I can start typing into the field and matches will automatically appear to choose from. Or, I can click on the magnifying glass icon and look up data to fill the field with. A. True B. False
A. True
Enterprise, Developer and Unlimited System Administrators can create an unlimited number of Custom Profiles from scratch. A. True B. False
A. True
Escalation rules only run during the business hours with which they are associated? A. True B. False
A. True
Fields hidden using Field Level Security are subject to Data Validation Rules. A. True B. False
A. True
Final reject actions can include actions such as email alerts A. True B. False
A. True
For custom object records to appear in search results associated tab only needs to exist; the tab does not have to be visible to users. A. True B. False
A. True
For each profile, you can set the hours when users can log in and the IP addresses from which they can log in. A. True B. False
A. True
Formatting of report is maintained when it is exported via Printable View? A. True B. False
A. True
I can access a "list view" of records by clicking on the leads, opportunities, or accounts tabs. I can also filter my list views so I can see exactly what I need. A. True B. False
A. True
Records & Record Detail Pages: SFDC lets me print list views for Accounts, Campaigns, Cases, Contacts, Leads, or Opportunities. A. True B. False
A. True
Records in the recycle bin do NOT count against your organization's storage limits A. True B. False
A. True
Related Lists display the many side of a one-to-many relationship A. True B. False
A. True
Reports show only the information you can access where as Dashboards show information which you even cannot access. A. True B. False
A. True
Roll-up summary and formula fields are always read-only on detail pages. A. True B. False
A. True
Running User concept in Dashboard allows users to view Data which normally they can not view? A. True B. False
A. True
SFDC allows me to add a reporting hierarchy (or organization chart) to my contacts. This way I can better understand the structural dynamics within the businesses I am selling to, and remember who to contact for certain aspects of a sale. A. True B. False
A. True
Salesforce Console only displays views that were previously created. A. True B. False
A. True
Scheduled reports run in the time zone of the user who schedules the report. A. True B. False
A. True
Standard Fiscal Years are for companies that break down their fiscal years,quarters and weeks in to fiscal periods. A. True B. False
A. True
Standard Reports May be used as a starting point for Custom Reports A. True B. False
A. True
Standard picklists can be the controlling field but not the dependent in a field dependency: A. True B. False
A. True
Standard profile permissions cannot be edited. A. True B. False
A. True
System administrators can modify tab settings for custom profiles (Default On, Default Off and Hidden). A. True B. False
A. True
Tab settings allow System Admin to customize which tabs are visible to users: A. True B. False
A. True
Task Records are "to-do" lists, are date sensitive, and must be completed before they move to my Activity History. A. True B. False
A. True
The Account Access, Contact Access and Opportunity Access options depend on your sharing model A. True B. False
A. True
The Console's center frame is the detail page view of any record selected from any of the console's other frame. A. True B. False
A. True
The Documents tab does NOT contain version control capabilities A. True B. False
A. True
The first approval step in a process specifies the action to take if a record does not advance to that step. A. True B. False
A. True
The mini view does not display if the record in the detail view does not have records associated with it. A. True B. False
A. True
The opportunities fields of the campaign statistics section on a campaign detail page will only be populated for the campaign designated as the primary campaign source? A. True B. False
A. True
The relationship group wizard lets you create and edit relationship groups regardless of field-level security. A. True B. False
A. True
The running user of a dashboard overrides the sharing model to see the high-level summary data for everyone at the level of the Running User and below. A. True B. False
A. True
The system administrator has created a new custom object and application. This individual now needs to populate the new object with 1000 records, which are formatted in a CSV file. The Import Wizard (Data Management --> Import Custom Objects) is appropriate for this task. A. True B. False
A. True
The system automatically maps standard lead fields to standard account, contact, and opportunity fields A. True B. False
A. True
There are many dashboard components from SF Labs including the Apex Dashboard Kit which can be installed: A. True B. False
A. True
Though multiple campaigns can be influential, you can only designate one campaign as the primary campaign source on the opportunity? A. True B. False
A. True
To email a report to other users, the report must be in a public folder with access granted to the other users? A. True B. False
A. True
To enable Field History Tracking for an object, the system administrator must also add the related list to the page layout. A. True B. False
A. True
To minimize the number of sharing rules, use "Roles and Subordinates" over "Roles" where possible. A. True B. False
A. True
True or False, Final reject actions in a workflow approval process can include actions such as email alerts. A. True B. False
A. True
Universally required fields always display on edit pages regardless of field-level security. A. True B. False
A. True
User interface settings are global settings and apply to all users of an org. A. True B. False
A. True
Users can search for Public Tags from the Sidebar and Advanced Search A. True B. False
A. True
Users with access to opportunities as sales team members cannot extend sharing for those records A. True B.False
A. True
Users with access to opportunities as sales team members cannot extend sharing for those records: A. True B. False
A. True
Validation rules may evaluate an opportunity line item against the opportunity it's associated with A. True B. False
A. True
When I convert a lead to an Opportunity, I must give the opportunity a unique name so I know what it is (ex: Pacific Bank - Red Package). A. True B. False
A. True
When a lead is converted it becomes an Account,Contact and Opportunity (unless you opt out of creating an Opportunity) A. True B. False
A. True
Formula cannot reference any field that is restricted by Field level security A. True B. False
B. False
Formula fields can be converted from or to other field types. A. True B. False
B. False
If a profile does not have access to an application, that profile will also not have access to the tabs and objects of that application A. True B. False
B. False
If the System Administrator set a user to create only a certain record type, this user's ability to view other record types is affected. A. True B. False
B. False
If the company locale is set to US English, all users will have a default locale of US English and this cannot be changed. A. True B. False
B. False
If you are added to a Sales Team with read/write access you then have the ability to extend sharing on the opportunity to other users. A. True B. False
B. False
If you delete a report and change your mind, you can retrieve it from the recycle bin. A. True B. False
B. False
If you relabel a Standard Object the standard list views on every Salesforce tab will automatically be renamed. A. True B. False
B. False
If you schedule a dashboard refresh on the 31st day of every month, will the dashboard refresh in months without a 31st day? A. True B. False
B. False
If your company's fiscal year follows the Gregorian calendar, you must use Custom Fiscal Years. A. True B. False
B. False
In List View Enhancements, users can export list results to CSV file A. True B. False
B. False
In order to import Opportunity records into Salesforce, a system administrator may use the Import Wizard.(Data loader) A. True B. False
B. False
Is it possible to relate a person account to a contact on a business account. A. True B. False
B. False
Is it true that campaigns and opportunities have many to many relationship? A. True B. False
B. False
Joe is attempting to import an invalid value into a picklist field. The import wizard will respond with an error message. A. True B. False
B. False
Lookup relationship fields are available in Personal Edition A. True B. False
B. False
Manual sharing allows administrators to grant one-off access to individual records, users cannot grant this access even if they own the record. A. True B. False
B. False
Only 1 permission set can be assigned to a user. A. True B. False
B. False
Opportunity products can be linked in a Lookup Relationship: A. True B. False
B. False
Permission sets can replace the need for profiles. A. True B. False
B. False
Record locking in a workflow approval process prevents users from editing a record only if they have a certain field-level security or sharing settings. A. True B. False
B. False
Record locking prevents users from editing a record only if they have certain field-level security or sharing settings. A. True B. False
B. False
Roles are available in Personal and Group edition A. True B. False
B. False
Roll-up Summary fields and formula fields are always read only on detail pages and are available on edit pages. A. True B. False
B. False
Roll-up summary fields are not visible to users if they reference fields the user can't see. A. True B. False
B. False
Sales User is a standard profile. A. True B. False
B. False
Saving or creating records can trigger one rule. A. True B. False
B. False
Standard Reports can be deleted? A. True B. False
B. False
Standard reports are visible through the Reports search. A. True B. False
B. False
The Data Loader can de-duplicate records during import. A. True B. False
B. False
The User Interface Settings can be adjusted for individual users. A. True B. False
B. False
The maximum number of values in controlling picklists is the same as in dependent picklists. A. True B. False
B. False
The running user doesn't override the sharing role while allowing users to see high-level sales data for everyone, not just their own A. True B. False
B. False
There are no exceptions to the role heirarchy based sharing? A. True B. False
B. False
Time based workflow can be triggered every time a record is created or edited A. True B. False
B. False
Unmanaged packages do not include locked components but can be upgraded? A. True B. False
B. False
When creating a custom list view you can display fields that are not on your page layout for that object? A. True B. False
B. False
When test driving an application on the AppExchange Directory, it is not possible to view the S-Control configurations of that application A. True B. False
B. False
When transferring leads to a queue open activities are also transferred? A. True B. False
B. False
When you Delete a lead from a campaign, it deletes the lead record itself. A. True B. False
B. False
When you delete a parent record, you will also delete the child record if that child record has a lookup relationship to the deleted record: A. True B. False
B. False
When you delete a product, the opportunity associated with that product will be suspended until further action is taken. A. True B. False
B. False
Will users have to use their security token when logging into connect for outlook if their IP range has already been added to a trusted IP range? A. True B. False
B. False
Workflow Tasks are NOT tracked in the Activity History and can be reported on MMM? A. True B. False
B. False
Workflow rules trigger automatically and are visible to the user. A. True B. False
B. False
You can create a custom report on solution categories and solution categories are available in list views. A. True B. False
B. False
You can customize the Opportunity Stage History related list on an Opportunity Page Layout. A. True B. False
B. False
You can delete the Standard Price Book or a price book that is on an opportunity. A. True B. False
B. False
You can edit their user profiles and define Trusted IP ranges so that users dont have to activate new computers within this range but without blocking those that are not. A. True B. False
B. False
You can enable Chatter in your organization without updating to the new look and feel? A. True B. False
B. False
You can map custom lead fields to standard fields on the Account, Contact, and Opportunity. A. True B. False
B. False
You can only use standard fields when generating email and mail merge documents for leads or contacts. A. True B. False
B. False
You can set the Tab as a Landing Tab while creating the Tab for the Object? A. True B. False
B. False
You can update licenses on the Company Profile. A. True B. False
B. False
You can use cloud scheduler to send meeting invites to contacts or leads or person accounts you don't have visibility to. A. True B. False
B. False
You can use standard reports when creating Dashboards A. True B. False
B. False
You cannot change the name of the default Person Account record type, and you cannot create additional record types for Person Accounts A. True B. False
B. False
You cannot mass remove records from an approval process; removal of records must be done one by one. A. True B. False
B. False
You have to enable the Report Builder Upgrade first to use Master Charts. A. True B. False
B. False
Your System Administrator must reset your password for you if you lose it. A. True B. False
B. False
Users can be restricted to view a particular field in views, searches and reports by hiding the field at A. Page Layout B. Field Level Security C. User Profile D. None of the Above
B. Field Level Security
Select the order in which the Workflow actions fire in Salesforce. A. Field Updates, Outbound Messages, Email Alerts, Tasks B. Field Updates, Tasks, Email Alerts, Outbound Messages C. Apex before Triggers, Apex after Triggers, Workflow Rules D. Email Alerts, Outbound Messages, Field updates
B. Field Updates, Tasks, Email Alerts, Outbound Messages
If a Report is run which returns 20,000 records then: A. All 20K records are displayed in the UI B. First 2K records are displayed in the UI C. 10 Reports each having 2K records are created D. Report Fails and an error is reported
B. First 2K records are displayed in the UI
Which of the following is the new workflow feature of Spring'11 Release? A. Workflow Rules B. Flows C. Field Update D. Outbound messages
B. Flows
Which of the following is Not a Mandatory Field while creating a User Record? A. Profile B. Role C. Alias D. Community Nickname
B. Role
Public groups can be any combination of other public groups, users, roles and ________. A. Profile B. Roles & subordinates C. Managers D. None of the above
B. Roles & subordinates
What are the two main parts of WF? A. Actions and Time triggers B. Rules and Actions C. Email Alerts and Field updates D. Rules and Tasks
B. Rules and Actions
In order to update records using the Data Loader, what field must be present in the csv file? A. Owner B. Salesforce ID C. Record Owner D. Object Name
B. Salesforce ID
Which is true about Storage Limits? A. Salesforce will allow a user to enter data up to 5% over capacity, B. Salesforce will not allow user to upload data C. Document tabs count against overall storage
B. Salesforce will not allow user to upload data
Email templates used in all of the following features must be public and active EXCEPT A. Web-to-Lead & Web-to-Case B. Send Email to a Contact C. Email-to-Case or On-Demand Email-to-Case D. Assignment rules E. Escalation rules
B. Send Email to a Contact
Which of these is NOT true: it is possible to import my existing contacts from Outlook by: A. Clicking "set-up" and using the import wizard B. Sending emails to myself C. Connecting SFDC with Outlook and submitting contacts and leads to SFDC directly from my email
B. Sending emails to myself
What is conditional highlighting for reports A. You can set conditions that when met will report the calculated fields B. Set thresholds for report analysis C. Lets you make calculations on custom fields D. None of the above
B. Set thresholds for report analysis
What is conditional highlighting for reports? A. You can set conditions that when met will report the calculated fields B. Set thresholds for report analysis C. None of the above
B. Set thresholds for report analysis
In a private sharing model, the following can be used when Role Hierarchy alone isn't sufficient when providing record access to users (choose all that apply) A. Forecasting B. Sharing rules C. Manual Sharing D. Teams (Account, Sales and Case) E. Apex Triggers
B. Sharing rules C. Manual Sharing D. Teams (Account, Sales and Case)
The organization wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it? A. Hide details B. Show details and add events C. Hide details and add events D. Add events
B. Show details and add events
When creating a sales process, the System Administrator will be modifying/filtering the values of the __________ field. A. Amount B. Stage C. Next Steps D. Status E. Close Date
B. Stage
Which of the following is the best way to make the Field Mandatory for everyone? A. Page Layout B. Validation Rule C. Roles & Profiles D. Field Level Security
B. Validation Rule
How do you find out that the Approval Process is edited? A. Last Modified By Field B. Audit trail C. History Record on Approval page layout D. All of the Above
D. All of the Above
Record types specify the following elements. A. Picklist values B. Page layouts C. Business processes D. All of the above E. None of the above
D. All of the above
Why would you create different Record Types? A. To allow users to use different page layouts B. To allow users to see different values in picklists depending on their job function C. To allow users to use different Business Processes depending on their job function D. All of the above
D. All of the above
What data can you request for in the weekly data export? A. Only account data B. Only report data C. Accounts, opportunities, contacts, cases and solutions D. All organization data
D. All organization data
Who can view campaigns? A. Administrator B. Administrator and Marketing Users only C. Marketing User only D. All users
D. All users
Who can view a Campaign in Salesforce.com A. Sales and Marketing User B. Marketing User only C. Campaign Manager only D. All users of Salesforce.com who have access to Campaigns Object
D. All users of Salesforce.com who have access to Campaigns Object
Which email address option is available to override the From Email Address in a Workflow Email Alert? A. An active Administrator's email address B. A manual entered email address C. An active user's email address D. An Organization -wide email address
D. An Organization -wide email address
Is it possible to report on the converted Leads? A. Yes B. No
A. Yes
It is possible for an Account to be part of multiple Territories? A. Yes B. No
A. Yes
All of the following objects may have a queue EXCEPT 1. Accounts 2. Cases 3. Leads 4. Custom Objects
1. Accounts
The leadership of an online company wishes to enable my domain features in Salesforce. Whats does the administrator need ton consider before enabling my domain feature? 1. After the new domain has been deployed, it can not be reserved 2. Users will not be able to login from https;//login.salesforce.com 3. Visualforce page URL will change 4. My domain cannot be used in Sandbox.
1. After the new domain has been deployed, it can not be reserved 3. Visualforce page URL will change
A customer service manager would like to automatically assign cases to the most appropriate agent to handle the request. What feature could be used: 1. Case Assignment Rules 2. Case Escalation Rules 3. Web to Case 4. Email to Case
1. Case Assignment Rules
Custom Summary Formulas can run calculations on custom formula fields. A. True B. False
A. True
You want to give a profile access to a custom object. What would be the best way to do this? 1. Clone a standard profile and grant additional access 2. Create a new profile and grant access 3. Create a permission set and assign it to relevant users 4. Edit a standard profile
1. Clone a standard profile and grant additional access
You want to give a profile access to a custom object. What would be the best way to do this? 1. Clone a standard profile and grant additional access 2. Create a permission set and assign it to relevant users 3. Edit a standard profile 4. Create a new profile and grant access
1. Clone a standard profile and grant additional access
Which of the following are standard Salesforce Objects? (Select 3) 1. Contract 2. Opportunity Product 3. Ticket 4. Pricebook
1. Contract 2. Opportunity Product 4. Pricebook
A sales manager at SFB Industries would like to import leads from a recent event. To ensure efficiency, she would like these to be automatically assigned to the relevant sales rep based on the state field. How can you set this up? 1. Create a process builder to assign to a certain rep based on the state field 2. Create an Apex trigger to assign to a certain rep based on the state field 3. Create a lead assignment rule 4. Create a Territory assignment rule
1. Create a process builder to assign to a certain rep based on the state field
SFB Industries have two distinct teams for selling products and services. Each team has a different sales process, and collects different information during the sale. What features in Salesforce will best cope with this situation? 1. Create a sales process, page layout, and record type for each team 2. Create a page layout and record type for each team 3. Create a sales process for each team 4. Create a sales process and a page layout for each team
1. Create a sales process, page layout, and record type for each team
A sales manager would like to view a dashboard from the perspective of different users and switch between users without editing the dashboard, how would an administrator enable this? (Select 2) 1. Create the dashboard as a dynamic dashboard 2. Grant the sales manager the "Manage Dynamic Dashboards" permission 3. Grant the sales manager the "View my Teams Dashboard" permission 4. Grant the sales manager the "Drag-and-Drop Dashboard builder" permission
1. Create the dashboard as a dynamic dashboard 3. Grant the sales manager the "View my Teams Dashboard" permission
What type of customizations can be done to activities? (Select 3) 1. Custom Fields 2. Field Tracking 3. Workflow rules 4. Validation rules 5. Assignment rules
1. Custom Fields 3. Workflow rules 4. Validation rules
What are the different types of Sharing Rules? (Select 4) 1. Custom Object Sharing Rules 2. Lead Sharing Rules 3. Activity Sharing Rules 4. Case Sharing Rules 5. Account Sharing Rules
1. Custom Object Sharing Rules 2. Lead Sharing Rules 4. Case Sharing Rules 5. Account Sharing Rules
Customizable Forecasting is a prerequisite in order to enable territory management? A. True B. False
A. True
Which of the following can not be defined during report creation 1. Data sorting Parameters 2. Data filter 3. Grouping 3. Graphs
1. Data sorting Parameters
Which of these is not a Salesforce feature? 1. Email to Lead 2. Web to Lead 3. Web to Case 4. Email to Case
1. Email to Lead
What can be synced to and from your email client using Lightning Sync? (Select 2) 1. Events 2. Accounts 3. Contacts 4. Tasks
1. Events 3. Contacts
A tab is automatically created when you create a custom object. 1. FALSE 2. TRUE
1. FALSE
Which of these actions can be triggered from a Workflow? 1. Field Update, New Task, Email Sent, Outbound Message 2. Create Object, New Task, Email Sent, 3. Email Sent, Field Update 4. Field Update, Email Sent, APEX Trigger, New Task
1. Field Update, New Task, Email Sent, Outbound Message
What are the different types of Sharing Rules? (Select 4) 1. Lead Sharing Rules 2. Account Sharing Rules 3. Case Sharing Rules 4. Activity Sharing Rules 5. Custom Object Sharing Rules
1. Lead Sharing Rules 2. Account Sharing Rules 3. Case Sharing Rules 5. Custom Object Sharing Rules
Your manager has asked you to look into if Invocing & Accounting can be carried out inside of Salesforce. How can you meet this requirement? 1. Look at the AppExchange 2. Activate Salesforce Accounting Licenses 3. Setup the Invoicing Object 4. Create a Custom Object called "Invoicing"
1. Look at the AppExchange
our manager has asked you to look into if Invocing & Accounting can be carried out inside of Salesforce. How can you meet this requirement? 1. Look at the AppExchange 2. Setup the Invoicing Object 3. Activate Salesforce Accounting Licenses 4. Create a Custom Object called "Invoicing"
1. Look at the AppExchange
Which of these features can be utilised on a page layout? (Select 3) 1. Make a field required 2. Rename the label of a field 3. Make a field visible 4. Add conditional highlighting to a field 5. Make a field read-only
1. Make a field required 3. Make a field visible 5. Make a field read-only
What permissions are needed to import leads and contacts to a Campaign? 1. Marketing user checkbox & profile 2. Marketing user profile 3. Marketing User permission set 4. Marketing user checkbox on user.
1. Marketing user checkbox & profile
Which of these objects can you map a field to on lead conversion? (Select 3) 1. Opportunities 2. Contacts 3. Accounts 4. Cases
1. Opportunities 2. Contacts 3. Accounts
A sales manager at SFB Industries would like sales reps to generate PDF quotes out of Salesforce. What can be used to accomplish this? 1. Opportunities, Quotes, Products & Pricebooks 2. Quotes 3. Opportunities & Quotes 4. An AppExchange App
1. Opportunities, Quotes, Products & Pricebooks
Where can you make a field required? (Select 3) 1. Page Layouts 2. Workflow Rule 3. Record Type 4. Validation Rules 5. Field Edit page
1. Page Layouts 4. Validation Rules 5. Field Edit page
If a deal is over $100,000 and reaches stage 4 in the sales process, the CEO of SFB Industries would like to be alerted via Chatter. Which automation feature would best suit this requirement? 1. Process Builder 2. Chatter Notifications 3. Apex Trigger 4. Workflow Rule
1. Process Builder
A user has locked themselves out of their account in Salesforce and need immediate access. How can you support them? (Select 2) 1. Reset their password on their user record 2. Grant them login access via your account 3. Unfreeze their account 4. Unlock their account on their user record
1. Reset their password on their user record 4. Unlock their account on their user record
A system administrator needs to restrict users ability to view a dashboard. How can this be accomplished? 1. Restrict the access to the folder that the dashboard is located 2. Disable access to the dashboard on the users profile 3. Create a sharing rule to restrict the access 4. Restrict the access to the folder that the source report is located
1. Restrict the access to the folder that the dashboard is located
A high value customer of SFB Industries has asked for a way for them to view all open cases and add comments. What Salesforce feature would enable this? 1. Salesforce Community 2. Case Comments 3. Salesforce Answers 4. Email to Case
1. Salesforce Community
Which profiles listed is a standard Profile? (Select 3) 1. Standard User 2. Contract Manager 3. Marketing User 4. Invoice Manager
1. Standard User 2. Contract Manager 3. Marketing User
Fields which are hidden using Field-Level-Security are still subject to Validation Rules? 1. TRUE 2. FALSE
1. TRUE
Data loss can occur when changing fields from the following types (Select 3) 1. To a Number field from any other type of field 2. Changing from a Number field to a Text field 3. Changing from a checkbox to any other type of field 4. Changing from a multi-select picklist to any other type
1. To a Number field from any other type of field 3. Changing from a checkbox to any other type of field 4. Changing from a multi-select picklist to any other type
When are Data validation Rules Enforced? 1. Upon saving a record 2. Upon editing a field 3. Upon closing the record 4. Upon opening a record
1. Upon saving a record
What is a Bucket Field? 1. Used in reports to categorise and group report values 2. A custom field that can be created to group values 3. A custom field that can be created to store a finite amount of values 4. Used to group multiple workflows
1. Used in reports to categorise and group report values
Where can you make a field required? (Select 3) 1. Validation Rules 2. Page Layouts 3. Record Type 4. Workflow Rule 5. Field Edit page
1. Validation Rules 2. Page Layouts 5. Field Edit page
When are workflow rules evaluated? 1. When a record is created or updated 2. Before a record is deleted 3. When a record is created 4. When a record is cloned
1. When a record is created or updated
What type of customizations can be done to activities? (Select 3) 1. Workflow rules 2. Field Tracking 3. Assignment rules 4. Custom Fields 5. Validation rules
1. Workflow rules 4. Custom Fields 5. Validation rules
What is a Junction Object? 1. A Many-to-Many relationship created with two lookup relationships 2. A Many-to-Many relationship created with two lookup master-detail relationship 3. An object type to connect external web services 4. A standard object
2. A Many-to-Many relationship created with two lookup master-detail relationship
What is true about dynamic dashboards: 1. A dynamic dashboard will refresh automatically several times a day 2. A dynamic dashboard will show data according to the user's security settings 3. If a user wants to customise the dashboard, they should use a dynamic dashboard 4. In dynamic dashboards, the source reports used can vary according to the user
2. A dynamic dashboard will show data according to the user's security settings
What is a roll-up summary field? 1. A roll-up summary field lets you rollback the data that was changed last week 2. A roll-up summary field is a custom field that aggregates child record information into the parent record 3. The roll-up summary field is accessible via the API 4. A roll-up summary field is a custom field that aggregates parent record information into the child record
2. A roll-up summary field is a custom field that aggregates child record information into the parent record
What are the different types of Sharing Rules? (Select 4) 1. Activity Sharing Rules 2. Account Sharing Rules 3. Lead Sharing Rules 4. Case Sharing Rules 5. Custom Object Sharing Rules
2. Account Sharing Rules 3. Lead Sharing Rules 4. Case Sharing Rules 5. Custom Object Sharing Rules
A sales manager would like to view a dashboard from the perspective of different users and switch between users without editing the dashboard, how would an administrator enable this? (Select 2) 1. Grant the sales manager the "Drag-and-Drop Dashboard builder" permission 2. Create the dashboard as a dynamic dashboard 3. Grant the sales manager the "View my Teams Dashboard" permission 4. Grant the sales manager the "Manage Dynamic Dashboards" permission
2. Create the dashboard as a dynamic dashboard 3. Grant the sales manager the "View my Teams Dashboard" permission
What type of customizations can be done to activities? (Select 3) 1. Assignment rules 2. Custom Fields 3. Field Tracking 4. Validation rules 5. Workflow rules
2. Custom Fields 4. Validation rules 5. Workflow rules
Which statements about custom summary formulas in reports is true? (Select 2) 1. Reports can be grouped by a custom summary formula result 2. Custom summary formulas can reference a formula field within a report 3. Custom summary formulas can reference another custom summary formula 4. Custom summary formulas can be used in a report built from a custom report type
2. Custom summary formulas can reference a formula field within a report 4. Custom summary formulas can be used in a report built from a custom report type
What should a system administrator consider before importing a set of records into Salesforce? (Select 2) 1. Validation rules are not triggered when importing data using the import wizard 2. Data should be de-duplicated in the import file prior to import 3. Currency field values will default to the personal currency of the record owner 4. The import file should include a record owner for each record
2. Data should be de-duplicated in the import file prior to import 4. The import file should include a record owner for each record
The sales manager informs the administrator that there is a need to be able to assign a task o a group of users. Which if the following are true regarding group task that the administrator should tell the sales manager 1. The same task is assigned to all member of the group 2. Each member of the group is assigned a copy of the task 3. Group task are enabled by default in lightning experience 4. Group task can only be created for personal group
2. Each member of the group is assigned a copy of the task 3. Group task are enabled by default in lightning experience
A tab is automatically created when you create a custom object. 1. TRUE 2. FALSE
2. FALSE
You can restrict a profiles view to a certain field by using which feature? 1. Permission Sets 2. Field Level Security 3. Roles 4. Profiles
2. Field Level Security
Which of the following settings can be configured from the company setting section in setup? 1. Allowed IP ranged 2. Fiscal year setting 3. Company login hours 4. Business hours 5. Company information
2. Fiscal year setting 4. Business hours 5. Company information
Your manager has instructed you that a user has been terminated from your company and therefore their access to Salesforce needs to be cut. Because of their seniority, their user has a lot of dependencies in the system. Which feature would best cope with this scenario? 1. Reset their password 2. Freeze their user record 3. Deactivate their user record 4. Delete their user record
2. Freeze their user record
Gauge and Metric Dashboard component types are based on what from a report? 1. Sum 2. Grand Total 3. Chart 4. Average
2. Grand Total
What are two ways leads can be captured with Salesforce? (Select 2) 1. Lead Assignment 2. Lead Import 3. Email to Lead 4. Web to Lead
2. Lead Import 4. Web to Lead
Which of these features can be utilised on a page layout? (Select 3) 1. Rename the label of a field 2. Make a field visible 3. Make a field required 4. Make a field read-only 5. Add conditional highlighting to a field
2. Make a field visible 3. Make a field required 4. Make a field read-only
Which of these objects can you map a field to on lead conversion? (Select 3) 1. Cases 2. Opportunities 3. Contacts 4. Accounts
2. Opportunities 3. Contacts 4. Accounts
Which of the following are standard Salesforce Objects? (Select 3) 1. Ticket 2. Pricebook 3. Opportunity Product 4. Contract
2. Pricebook 3. Opportunity Product 4. Contract
What should a system administrator use to disable access to a custom application for a group of users? 1. Web Tabs 2. Sharing Rules 3. Page Layouts 4. Profiles
4. Profiles
What is conditional highlighting for reports? 1. You can set conditions that when met, will report the calculated fields 2. Shows you visual highlights depending on a threshhold 3. Lets you make calculations on custom fields 4. Users can highlight particularly interesting parts of a report
2. Shows you visual highlights depending on a threshhold
A users security token will be refreshed every time their password is changed. 1. FALSE 2. TRUE
2. TRUE
An SFB Industries Marketing manager would like to generate a list of contacts for a mailing list. What type of report would be the most appropriate to use: 1. Mailing 2. Tabular 3. Summary 4. Matrix
2. Tabular
When are workflow rules evaluated? 1. When a record is cloned 2. When a record is created or updated 3. When a record is created 4. Before a record is deleted
2. When a record is created or updated
In which scenarios will the sharing button appear? 1. When the sharing model for the object is public read/write 2. When the sharing model for the object is private or public read only 3. It will always appear 4. When the sharing model for the object is private
2. When the sharing model for the object is private or public read only
How do you delete a user in Salesforce? 1. Deleting all information from their profile. 2. You cannot delete a Salesforce User 3. You may only delete users via an API 4. Going to their profile and clicking the delete button
2. You cannot delete a Salesforce User
How many objects may be imported or updated using the data loader? 1. 10 2. 5 3. 1 4. Unlimited
3. 1
To track revenue gain or loss based on currency fluctuations, you must implement what feature? 1. Territory Management 2. Sandbox 3. Advanced Currency Management 4. Multi-Currency
3. Advanced Currency Management
Your manager has asked you to setup automation so that when a customer submits a case via Email to Case, they recieve their assigned case number. What feature will meet this requirement? 1. Email to Case 2. Case-Response 3. Auto-Response Rule 4. Process Builder
3. Auto-Response Rule
SFB Industries has a private Org. Sometimes it is needed to bring in multiple developers to help solve complex cases. What is the most effective way to give them access? 1. Manually share the case record 2. Create a permission set-(access to various tools and function) 3. Create a Case Team 4. Create a group
3. Create a Case Team
A sales manager at SFB Industries would like to import leads from a recent event. To ensure efficiency, she would like these to be automatically assigned to the relevant sales rep based on the state field. How can you set this up? 1. Create an Apex trigger to assign to a certain rep based on the state field 2. Create a Territory assignment rule 3. Create a lead assignment rule 4. Create a process builder to assign to a certain rep based on the state field
3. Create a lead assignment rule
A new triage team is being brought onto Salesforce and needs to have separate case statuses. How can this requirement be met? 1. Create a new field 2. Add new values to the "Status" field 3. Create a new Support Process 4. Create a new record type
3. Create a new Support Process
A new triage team is being brought onto Salesforce and needs to have separate case statuses. How can this requirement be met? 1. Create a new record type 2. Add new values to the "Status" field 3. Create a new Support Process 4. Create a new field
3. Create a new Support Process
Which of the following fields CANNOT be a controlling field for Dependent Picklists? 1. Standard Picklist 2. Custom Picklist 3. Custom Multi-Select Picklist 4. Standard Checkbox 5. Custom Checkbox
3. Custom Multi-Select Picklist
What can be synced to and from your email client using Lightning Sync? (Select 2) 1. Accounts 2. Tasks 3. Events 4. Contacts
3. Events 4. Contacts
You can restrict a profiles view to a certain field by using which feature? 1. Profiles 2. Roles 3. Field Level Security 4. Permission Sets
3. Field Level Security
Gauge and Metric Dashboard component types are based on what from a report? 1. Chart 2. Sum 3. Grand Total 4. Average
3. Grand Total
Why should you consider using the Import Wizard over the Data Loader? 1. If you need to import more than 1,000,000 records 2. If you need to import to custom objects only 3. If you require some De-Duplication 4. You need field auto-mapping functionality
3. If you require some De-Duplication
Which feature allows users to quickly edit fields on the record detail page? 1. Quick Edit 2. Quick Save 3. Inline Editing 4. On-page editing
3. Inline Editing
If a deal is over $100,000 and reaches stage 4 in the sales process, the CEO of SFB Industries would like to be alerted via Chatter. Which automation feature would best suit this requirement? 1. Chatter Notifications 2. Workflow Rule 3. Process Builder 4. Apex Trigger
3. Process Builder
What Salesforce tool can support your clients, partners and internal agents with information to solve complex problems? 1. Salesforce Support 2. Macros 3. Salesforce Knowledge 4. Salesforce Help & Training
3. Salesforce Knowledge
An Approval Process begins when a record is.. 1. Edited 2. Saved 3. Submitted for Approval 4. Created
3. Submitted for Approval
The Sales Manager of Acme Shoes would like to get a report of opportunities grouped by sales stage. What kind of report meet this requirement: 1. All Salesforce Reports 2. Matrix 3. Summary 4. Tabular
3. Summary
An SFB Industries Marketing manager would like to generate a list of contacts for a mailing list. What type of report would be the most appropriate to use: 1. Summary 2. Matrix 3. Tabular 4. Mailing
3. Tabular
A user has locked themselves out of their account in Salesforce and need immediate access. How can you support them? (Select 2) 1. Grant them login access via your account 2. Unfreeze their account 3. Unlock their account on their user record 4. Reset their password on their user record
3. Unlock their account on their user record 4. Reset their password on their user record
How many objects may be imported or updated using the data loader? 1. Unlimited 2. 10 3. 5 4. 1
4. 1
Your manager has asked you to setup automation so that when a customer submits a case via Email to Case, they recieve their assigned case number. What feature will meet this requirement? 1. Email to Case 2. Process Builder 3. Case-Response 4. Auto-Response Rule
4. Auto-Response Rule
A sales rep would like to collaborate with a client on Chatter. What license type would you recommend to achieve this? 1. Chatter Plus 2. Chatter Free 3. Standard User 4. Chatter External
4. Chatter External
Which of these is not a Salesforce feature? 1. Email to Case 2. Web to Case 3. Web to Lead 4. Email to Lead
4. Email to Lead
What permissions are needed to import leads and contacts to a Campaign? 1. Marketing user profile 2. Marketing user checkbox on user. 3. Marketing User permission set 4. Marketing user checkbox & profile
4. Marketing user checkbox & profile
A sales manager at SFB Industries would like sales reps to generate PDF quotes out of Salesforce. What can be used to accomplish this? 1. Quotes 2. Opportunities & Quotes 3. An AppExchange App 4. Opportunities, Quotes, Products & Pricebooks
4. Opportunities, Quotes, Products & Pricebooks
A Customer Success manager from SFB Industries would like an onboarding case to be created once an Opportunity closes. Which automation feature would best suit this requirement? 1. Apex Trigger 2. Workflow Rule 3. Case Assignment 4. Process Builder
4. Process Builder
If the Org Wide Default is Public Read/Write, what feature in Salesforce is needed to restrict access to that object? 1. Page Layout 2. Record Type 3. Role Hierarchy 4. Profile
4. Profile
A system administrator needs to restrict users ability to view a dashboard. How can this be accomplished? 1. Create a sharing rule to restrict the access 2. Restrict the access to the folder that the source report is located 3. Disable access to the dashboard on the users profile 4. Restrict the access to the folder that the dashboard is located
4. Restrict the access to the folder that the dashboard is located
Which Salesforce feature allows you to manage files such as Microsoft Powerpoint, video files, and web pages? 1. Attachments & Files 2. Lightning Content 3. Lightning Files 4. Salesforce CRM Content
4. Salesforce CRM Content
The Sales Manager of Acme Shoes would like to get a report of opportunities grouped by sales stage. What kind of report meet this requirement: 1. All Salesforce Reports 2. Tabular 3. Matrix 4. Summary
4. Summary
The Sales Manager of Acme Shoes would like to get a report of opportunities grouped by sales stage. What kind of report meet this requirement: 1. Matrix 2. Tabular 3. All Salesforce Reports 4. Summary
4. Summary
When are Data validation Rules Enforced? 1. Upon opening a record 2. Upon closing the record 3. Upon editing a field 4. Upon saving a record
4. Upon saving a record
What is a Bucket Field? 1. Used to group multiple workflows 2. A custom field that can be created to group values 3. A custom field that can be created to store a finite amount of values 4. Used in reports to categorise and group report values
4. Used in reports to categorise and group report values
What is a Bucket Field? 1. Used to group multiple workflows 2. A custom field that can be created to store a finite amount of values 3. A custom field that can be created to group values 4. Used in reports to categorise and group report values
4. Used in reports to categorise and group report values
In which scenarios will the sharing button appear? 1. It will always appear 2. When the sharing model for the object is public read/write 3. When the sharing model for the object is private 4. When the sharing model for the object is private or public read only
4. When the sharing model for the object is private or public read only
If an agent determines that an issue on a Case is due to a bug, they would like to alert their backend platform and create a record on that system. Which automation feature would best suit this requirement? 1. Process Builder- Outbound Message 2. Process Builder - Create a Record 3. Workflow Rule - Email Alert 4. Workflow Rule - Outbound Message
4. Workflow Rule - Outbound Message
Queues can be setup for which objects? (check all that apply) A. Leads B. Accounts C. Opportunities D. Custom Objects E. Cases
A. Leads D. Custom Objects E. Cases
What should be the Advanced filter Conditions to meet the requirement "Find contacts owned by Poo that have a title of CFO, functional role of CFO, or reports to the CFO? 1) Title equals CFO 2) Functional Role equals CFO 3) Reports To equals CFO 4) Contact Owner contains Poo A. (1 OR 2 OR 3) AND 4 B. (4 AND (2 OR 3)) OR 1 C. (1 OR 2 OR (3 AND 4) D. (1 AND (2 OR 3)) OR 4
A. (1 OR 2 OR 3) AND 4
How many objects may be imported or updated using the Data Loader? A. 1 B. 2 C. 3 D. 4 E. 5 F. 6
A. 1
For how many days deleted records are kept in the Recycle Bin? A. 15 B. 30 C. 45 D. 60
A. 15
Recycle bin houses deleted data for how many days A. 15 B. 30 C. 45 D. 60
A. 15
How many Roll Up summary fields can be created in the enterprise Edition on a Custom Object? A. 25 B. 20 C. 30 D. No restriction on no. of Fields
A. 25
How many Custom Summary Formula Fields are allowed on a single Report? A. 5 B. 10 C. 15 D. 20 E. No limit
A. 5
How many app exchange apps can you install in PE? A. 5 B. 10 C. 15 D. 20
A. 5
The number of calculated values per report: A. 5 B. 10 C. 20 D. 2 E. 15 F. 6
A. 5
How many Solution records can be imported via Import Wizard? A. 50.000 B. 5.000 C. 500 D. 50
A. 50.000
What is the maximum number of values you can have in a picklist? A. 500 B. 250 C. 600 D. 1.000 E. 2.000
A. 500
When are data validation rules executed? A. A User Saves a Record B. Before records are imported C. Using the Data Loader and/or other API tools
A. A User Saves a Record B. Before records are imported C. Using the Data Loader and/or other API tools
When a user logs in the first time to Salesforce, the following takes place (check all that apply) A. A cookie is placed in the their browser B. Pop ups are automatically disabled C. Their IP address is added to a trusted list D. They are prompted to answer a security question
A. A cookie is placed in the their browser C. Their IP address is added to a trusted list
What is a Managed Package? A. A managed package is a collection of application components that are posted as a unit on AppExchange B. They differ from unmanaged packages in that some components are locked, allowing the managed package to be upgraded later. C. Allows the system Administrator to modify the application D. Managed packages do not include locked components and cannot be upgraded
A. A managed package is a collection of application components that are posted as a unit on AppExchange B. They differ from unmanaged packages in that some components are locked, allowing the managed package to be upgraded later.
Who may be assigned a workflow task? There are 5 correct answers. A. A single user B. Multiple users C. The Record owner D. The Record creator E. An Account team role F. A Sales Team Role
A. A single user C. The Record owner D. The Record creator E. An Account team role F. A Sales Team Role
What does a Profile Control? A. Access to Application B. Record Type Access C. Permissions D. Data Visibility E. Hours of IP Address
A. Access to Application B. Record Type Access C. Permissions E. Hours of IP Address
You can map a custom lead field to only one of the following objects at a single instance (check all that apply)? A. Account B. Contacts C. Cases D. Opportunities
A. Account B. Contacts D. Opportunities
You can map a custom lead field to only one of the following objects at a single instance (check all that apply)? A. Account B. Contacts C. Cases D.Opportunities
A. Account B. Contacts D.Opportunities
What statement is/are true for Account teams (Check all that apply) A. Account teams share roles with the sales teams on opportunities. If you remove an account team role, that role will no longer be listed as an opportunity sales team role B. Disabling account teams removes all account teams from all accounts but does not removes the page layout C. Account Team related list from all page layouts Depending on your sharing model, you can specify the level of access each account team member will have to the account and any opportunities associated with that account. So, you can give some team members read-only access and others read/write access D.Account teams are not available in professional edition
A. Account teams share roles with the sales teams on opportunities. If you remove an account team role, that role will no longer be listed as an opportunity sales team role C. Account Team related list from all page layouts Depending on your sharing model, you can specify the level of access each account team member will have to the account and any opportunities associated with that account. So, you can give some team members read-only access and others read/write access D.Account teams are not available in professional edition
Account team is a set of users that normally work together on _________? A. Accounts B. Leads C. Opportunities D. Contacts E. Cases
A. Accounts
All of the following objects may have a queue EXCEPT A. Accounts B. Cases C. Leads D. Custom Objects
A. Accounts
Which objects have built in import wizards? A. Accounts B. Contacts C. Leads D. Solutions E. Custom Objects
A. Accounts B. Contacts C. Leads D. Solutions E. Custom Objects
What objects are cases related to? A. Accounts B. Forecast C. Contacts D. Campaign
A. Accounts C. Contacts
What objects may be imported or updated using the Import Wizard? (check all that apply) A. Accounts B. Opportunities C. Leads D. Contract E. Contact
A. Accounts C. Leads E. Contact
Auto Response rules work on which objects? A. Leads and Cases B. Leads and Accounts C. Accounts and Opportunity D. Account and Cases
A. Leads and Cases
Which of the following is part of the Sales Cloud 2? A. Accounts and Contacts B. Cases C. Marketing and Leads D. Solutions E. Content Library F. Opportunities and Quotes
A. Accounts and Contacts C. Marketing and Leads E. Content Library F. Opportunities and Quotes
Which is a capability of a campaign? Choose 2 answers A. Add campaign members to other related campaigns using an Apex trigger B. Convert leads to contacts from the campaign record C. Update the campaign member status of a lead using the manage campaign members feature D. Track the number of business accounts related to a campaign
A. Add campaign members to other related campaigns using an Apex trigger C. Update the campaign member status of a lead using the manage campaign members feature
Adding & Searching for Records: Which search option allows me to search across multiple fields including notes, descriptions, and comments? A. Advanced Search B. Sidebar Search C. Both
A. Advanced Search
Which of the following are enhancements included in the Spring 11 release? A. All profiles get access to the report builder by default. B. The old report wizard is totally phased out. C. Group and Professional Edition organizations can use report builder. D. You get scatter charts, a new chart type for reports. E. Chatter feed posts now has a "like" option.
A. All profiles get access to the report builder by default. C. Group and Professional Edition organizations can use report builder. D. You get scatter charts, a new chart type for reports.
Which is a capability of the Cloud Scheduler? Choose 2 answers: A. Allow a user to propose multiple meeting times B. Automatic propose meeting times based on Salesforce user calendars C. Sync a Salesforce calendar with an Outlook Calendar D. Custom brand different invitations per customer
A. Allow a user to propose multiple meeting times B. Automatic propose meeting times based on Salesforce user calendars
What is a Record Type? Select the right choice A. Allows you to define different sets of picklist values for both standard and custom picklist B. Allows you to define different sets of picklist values only for standard picklist C. Allows you to define different sets of picklist values only for custom picklist D. Allows you to define different sets of picklist values only for new picklist
A. Allows you to define different sets of picklist values for both standard and custom picklist
What is true about a Web-to-Lead? A. An online form to capture lead information B. Determines which Email Template to send to leads generated via Web-to-Lead C. Contains Rule Entries that determine criteria for determining D. Email Template response content published on your web site
A. An online form to capture lead information D. Email Template response content published on your web site
When I qualify a lead, the lead then automatically becomes (select all that apply): A. An opportunity B. An account C. A contact D. A campaign
A. An opportunity B. An account C. A contact
A System Administrator followed the click path: Your Name ? Setup ? Customize ? Reports & Dashboards? User Interface Settings but found no option to enable the Report Builder Upgrade. Which statements could explain this scenario? A. Another System Administrator had already enabled it. B. There is no Report Builder Upgrade spring 11 just made it available to all profiles. C. That is not the right click path to do the upgrade. D. They created their Salesforce Org after the Spring 11 release. Thus there is no need for the upgrade.
A. Another System Administrator had already enabled it. D. They created their Salesforce Org after the Spring 11 release. Thus there is no need for the upgrade.
Which one is the following is a salesforce.com definition for a Lead? A. Any person, organization or company that may be interested in your products and services, not yet customers B. An organization, individual or company involved with your business such as customers, competitors and partners C. Any potential revenue-generating event i.e. "sales deal" D. Any individual or influencer associated with an account
A. Any person, organization or company that may be interested in your products and services, not yet customers
You cannot delete all the record types for an object if the object is referenced in which of the following: A. Apex Code script B. Page layouts C. Profiles
A. Apex Code script
Which statement is true regarding High Volume Portal users? Choose 2 answers A. Are not assigned to roles in the role hierarchy B. Are allotted extra data storage usage C. Can view documents from Content workspaces D. Cannot own an Account record
A. Are not assigned to roles in the role hierarchy D. Cannot own an Account record
Dated exchange rates can be set in the time range of A. As short as a day and as long as a forever B. As short as a minute and as long as a day C. As short as an hour and as long as a month D. As short as a month and as long as an year E. As short as a month and as long as a quarter
A. As short as a day and as long as a forever
What is Sharing Rule? A. Automated rules that grant access to groups of users B. Exceptions to Org. wide Defaults C. Rules given for group of user working closely on a project D. Irrelevant for Public Read / Write Organizations
A. Automated rules that grant access to groups of users B. Exceptions to Org. wide Defaults D. Irrelevant for Public Read / Write Organizations
When are Formula Fields recalculated? A. Calculated automatically B. Every 15 Minutes C. Nightly D. After Edits / Save
A. Calculated automatically
Which statements are true for the integrated campaign builder? A. Cannot filter views by more than one campaign at a time B. The maximum number of Leads/Contacts that can be added from a report at one time is 50,000 C. The maximum number of Leads/Contacts that can be added from the wizard at one time is 250 D. Can add converted leads to a campaign E. Integrated Campaign Builder views are not exposed through the Force.com API
A. Cannot filter views by more than one campaign at a time B. The maximum number of Leads/Contacts that can be added from a report at one time is 50,000 C. The maximum number of Leads/Contacts that can be added from the wizard at one time is 250 E. Integrated Campaign Builder views are not exposed through the Force.com API
Which statements are true for the integrated campaign builder. A. Cannot filter views by more than one campaign at a time B. The maximum number of Leads/Contacts that can be added from a report at one time is 50,000 C. The maximum number of Leads/Contacts that can be added from the wizard at one time is 250 D. Can add converted leads to a campaign E.Integrated Campaign Builder views are not exposed through the Force.com API
A. Cannot filter views by more than one campaign at a time B. The maximum number of Leads/Contacts that can be added from a report at one time is 50,000 C. The maximum number of Leads/Contacts that can be added from the wizard at one time is 250 E.Integrated Campaign Builder views are not exposed through the Force.com API
What are different Types of Sharing Rules? (Check all that apply) A. Case Sharing Rules B. Lead Sharing Rules C. Solution Sharing Rules D. Campaign Sharing Rules E. Custom Object Sharing Rules
A. Case Sharing Rules B. Lead Sharing Rules D. Campaign Sharing Rules E. Custom Object Sharing Rules
Which of the following objects support business processes? A. Cases B. Opportunities C. Campaigns D. Knowledge
A. Cases B. Opportunities
The following can be done by a System Admin to a standard field. A. Change the field label B. Add help text C. Add/edit values of a picklist D. Delete the field E. All of the above F. None of the above
A. Change the field label B. Add help text C. Add/edit values of a picklist
Which of the following is true that can cause data loss when an existing custom field is changed? (Check all that apply) A. Changing to or from type Date or Date/Time B. Changing to Number from any other type C. Changing to number from Percent D. Changing to one Currency from any other currency type
A. Changing to or from type Date or Date/Time B. Changing to Number from any other type C. Changing to number from Percent D. Changing to one Currency from any other currency type
Which of the following is true that can cause data loss when an existing custom field is changed? (Check all that apply) A. Changing to or from type Date or Date/Time B. Changing to Number from any other type C. Changing to number from Percent D.Changing to one Currency from any other currency type
A. Changing to or from type Date or Date/Time B. Changing to Number from any other type C. Changing to number from Percent D.Changing to one Currency from any other currency type
Choose the correct Dashboard components A. Charts B. Graphs C. Tables D. Metrics E.Gauge
A. Charts C. Tables D. Metrics E.Gauge
Based on existing Master-Detail and Lookup relationships between objects, Sys Admins can create Custom Report Types to: A. Choose which standard and custom objects to display B. Select which fields can be used as columns C. Define both inner and outer joins
A. Choose which standard and custom objects to display B. Select which fields can be used as columns C. Define both inner and outer joins
With Spring '11, a new version of Chatter Desktop is available with performance optimizations and enhancements that let you: A. Click files to preview them B. Subscribe to a user C. Select the To: Me tab to see posts directed to you D. Click groups and users to view their feeds E. Post to a group or user\'s feed F. Subscribe to a user feed post
A. Click files to preview them C. Select the To: Me tab to see posts directed to you D. Click groups and users to view their feeds E. Post to a group or user\'s feed
The administrator wants to track data over a period of time. Which graph would he use? A. Line B. Horizontal bar line C. Pie D. Table
A. Line
In order to enable multi-currency feature in Salesforce, you must A. Contact Salesforce.com B. Check the Enable Multi-currency checkbox in your Chatter profile C. Operate your business in at least two different countries D. You cannot enable this feature once you've implemented Salesforce.
A. Contact Salesforce.com
Which is true about a Chatter Plus user? A. Contents, Ideas, Answers, Accounts, Contacts, Chatter, Groups, People, Profiles tab and up to ten Custom Objects only B. Contents, Ideas, Answers, Accounts, Contacts, Chatter, Groups, People, Profiles tab and up to 20 Custom Objects C. Accounts, Contacts and up to 10 Custom objects only. D. It can access all that a Chatter Free user can, accounts and contacts and it can also access up to 10 custom objects only. E. .It can access all that a Chatter Free user can and it can also access up to 10 custom objects but not standard object.
A. Contents, Ideas, Answers, Accounts, Contacts, Chatter, Groups, People, Profiles tab and up to ten Custom Objects only
Use a __________ picklist to filter the values of one picklist based on the value of another picklist. A. Controlling B. Multi-select C. Dependent D. Independent
A. Controlling
What is True about the Role Hierarchy A. Controls data visibility B. Controls record roll-up forecating and reporting C. Not necessarily the company org. chart D. Controls Read / Write and Transfer Rules for each user
A. Controls data visibility B. Controls record roll-up forecating and reporting C. Not necessarily the company org. chart
What is true about a Role? A. Controls the level of visibility that users have to an org. data B. Role is required while creating Record types C. A user must be associated to one role D. A user may be associated to one role
A. Controls the level of visibility that users have to an org. data D. A user may be associated to one role
The support team has asked the System Administrator to automate the notification of a customer's support plan ending - they would like for the Customer Support Rep to receive an email 30 days before the Support Plan Expires (Support Plan Expiration Date is on the Account record). What will the system administrator do? A. Create a workflow rule with a time-based trigger to fire 30 days before the Support Plan Expiration Date and use an email action to notify the assigned Support Rep B. Create a workflow rule with an immediate action to email the Support rep but with a due date of 30 days before the Support Expiration Date C. Create an Apex trigger to fire 30 days before Support Plan Expiration Date and use an email action to notify the assigned Support Rep D. This cannot be done
A. Create a workflow rule with a time-based trigger to fire 30 days before the Support Plan Expiration Date and use an email action to notify the assigned Support Rep
Which of following is granted by the Manage Territories Permission (Select all that apply)? A. Create and edit territories B. Add and remove users from territories C. Create and Edit Forecasts D. Create and edit account assignment rules E. Manually assign accounts to territories F. Configure organization-wide territory management settings
A. Create and edit territories B. Add and remove users from territories D. Create and edit account assignment rules E. Manually assign accounts to territories F. Configure organization-wide territory management settings
The Marketing User checkbox on a user record allows users to do which of the follow actions (Multiple correct answers): A. Create campaigns B. Edit campaigns C. Delete campaigns D. Configure advanced campaign setup E. Use the campaign import wizard
A. Create campaigns B. Edit campaigns C. Delete campaigns D. Configure advanced campaign setup
What is the process to create a custom app? A. Create new App, select logo, assign profile B. Create new object, select logo, create profile
A. Create new App, select logo, assign profile
Which one of these may be a controlling field and a dependant field? A. Custom picklist B. Standard picklist C. Standard checkbox D. Custom checkbox
A. Custom picklist
What is Force.com Platform? Choose 3 answers: A. Customize, integrate and create enterprise applications as a service and without software. B. Point-and-click customization tool C. Customize standard applications provided by Salesforce.com or build their own on-demand applications D. Modify the applications to meet your needs - (No- Coding) E. Group standard and custom tabs into new custom applications
A. Customize, integrate and create enterprise applications as a service and without software. C. Customize standard applications provided by Salesforce.com or build their own on-demand applications E. Group standard and custom tabs into new custom applications
Users can post a static image of a component to the dashboard feed, a user feed or a group feed, this feature is called A. Dashboard Component Snapshot B. The Running User C. Chatter Groups D. Dashboard Component E. Dynamic Dashboards
A. Dashboard Component Snapshot
When do scheduled dashboard refreshes occur? A. Dashboards refresh in the time zone of the user who schedules the refresh. B. Dashboards refresh in the Organization Default Time Zone.
A. Dashboards refresh in the time zone of the user who schedules the refresh.
Which of the statements is/are true for data validation A. Data Validation can enforce data integrity as well as make a field required in the page layout B. Data Validation can prevent duplication of records C. Data Validation run on the client machine after the user clicks the Save button D. Data Validation rules are not enforced when using API & import operations E.Validation rules can be activated / deactivated by the user
A. Data Validation can enforce data integrity as well as make a field required in the page layout B. Data Validation can prevent duplication of records
Which of the statements is/are true for data validation? A. Data Validation can enforce data integrity as well as make a field required in the page layout B. Data Validation can prevent duplication of records C. Data Validation run on the client machine after the user clicks the Save button D. Data Validation rules are not enforced when using API & import operations E. Validation rules can be activated / deactivated by the user
A. Data Validation can enforce data integrity as well as make a field required in the page layout B. Data Validation can prevent duplication of records
A Lookup Field Relationship Select the correct choice A. Links two objects together B. Links two formulas together C. Links two page layouts together D. Links two Salesforce.com instances together
A. Links two objects together
Identify the statement that correctly defines data validation A. Data validation ensures the integrity of data before its saved in SF B. Data validation ensures the integrity of data after its saved in SF C. Data validation ensures the integrity of data when data is imported in SF D. Data validation ensures the integrity of data when data is exported in SF
A. Data validation ensures the integrity of data before its saved in SF
What would you change if all of your online help was displayed in English and you wanted it to be German? A. Default Language B. Default Locale C. Time Zone D. Default Currency
A. Default Language
All of the following are true about Default Sales Teams EXCEPT: A. Default Sales Teams are configured on a user record B. Default Sales Teams may be added manually to an opportunity record C. Default Sales Teams may be added automatically to an opportunity D. Default Sales Teams may be added manually to an account record
A. Default Sales Teams are configured on a user record
What is true about Lead Assignment Rule? A. Determines how Leads are automatically routed to User or Queue B. Contains Rule Entries, pre-defined business rules, that determine lead routing C. Virtual storage bin used to group leads based on criteria (e.g., industry, campaign) D. Users have visibility into the Lead Queues to which they are members
A. Determines how Leads are automatically routed to User or Queue B. Contains Rule Entries, pre-defined business rules, that determine lead routing
AW computing has a discount workflow that requires approval from the Sales director when the discount is over 15% and from the VP of Global sales if the discount is over 30%. The sales rep has created a discount for 10% on a new opportunity. What happens when the sales Rep submits the request for approval? A. Discount will be automatically approved B. Request will be sent to the Sales director for approval C. Request will be sent to Sales director and VP of Global Sales for Approval D. Request will be sent to VP of Global Sales for approval
A. Discount will be automatically approved
How can an Administrator customize campaign members? Choose 2 answers: A. Display Lead or Contact data directly on a campaign member record B. Create an approval process for new campaign members C. Customize the campaign history related list to include campaign member custom fields D. Display key campaign member data on an opportunity record
A. Display Lead or Contact data directly on a campaign member record C. Customize the campaign history related list to include campaign member custom fields
Which is a feature of combination charts? Choose 2 answers A. Display more than one summary value in chart B. Add a third axis range to the chart C. Display data from multiple reports in a chart D. Add a second axis range to a chart
A. Display more than one summary value in chart D. Add a second axis range to a chart
Users with which Permission can install or uninstall AppExchange packages from the AppExchange A. Download AppExchange Packages B. View AppExchange Packages C. List AppExchange Packages D. Visit AppExchange Packages
A. Download AppExchange Packages
Which of the following is true about salesforce? A. Dozens of std reports are provided by SF B. Std reports address to top needs of most users from sales to marketing C. Std reports can be customized and saved under a new name D. Std reports give you access to data you cant normally see
A. Dozens of std reports are provided by SF B. Std reports address to top needs of most users from sales to marketing C. Std reports can be customized and saved under a new name
Which statements are true about business processes? 2 answer A. Each business process is associated with one or more record types B. Each record type is associated with one or more business processes C. For opportunity objects records are created before business processes D. Record types implement business processes through page layouts E. Record types help track sales lifecycle s across divisions, groups and markets.
A. Each business process is associated with one or more record types D. Record types implement business processes through page layouts
Which of the following statements about a user record are true? A. Each has its own unique username. B. Each has its own username which is not necessarily unique. C. Both active and inactive users use license. D. Each user must be associated with a profile. E. Some users are not associated with any Role.
A. Each has its own unique username. D. Each user must be associated with a profile. E. Some users are not associated with any Role.
An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories? A. Edit on solution B. Create on solution C. Delete on solution D. View on solution
A. Edit on solution
Which of the following are actions triggered by workflow rules? A. Email B. Task C. Field update D. Record update E. Record creation F. Outbound message G. Time trigger
A. Email B. Task C. Field update F. Outbound message
Which of the following is NOT a Standard Salesforce.com Functionality? A. Email to Lead B. Email to Case C. Web to Lead D. Web to case
A. Email to Lead
Which of the following are setting options for the User Interface? A. Enable Collapsible Sections B. Show Quick Create C. Show customer Sidebar Components on All Pages D. Transfer all Open Opportunities E. Enable Drag-and-drop scheduling on List Views
A. Enable Collapsible Sections B. Show Quick Create C. Show customer Sidebar Components on All Pages E. Enable Drag-and-drop scheduling on List Views
Which of the following can be done on the Activity Settings page at Your Name | Setup | Customize | Activities | Activity Settings? A. Enable Group Tasks. B. Mass transfer activities. C. Enable Email Tracking. D. Show Event Details on Multi-User Calendar View. E. Enable Email Attachements. F. Change the Activities page layout.
A. Enable Group Tasks. C. Enable Email Tracking. D. Show Event Details on Multi-User Calendar View.
Which types of files can be accessed from the Files tab? A. Files attached to a Chatter group post B. Files in Content Workspaces C. Files attached to a Chatter profile post D. Files uploaded to the Documents tab E. Files uploaded to the Solutions tab
A. Files attached to a Chatter group post B. Files in Content Workspaces C. Files attached to a Chatter profile post
Which type of field cannot have universal requiredness? A. Lookup B. Text C. Email D. Number
A. Lookup
Which are Activity Attachment Enhancements in Spring 11? A. For new organizations, the Attachments related list is now automatically added to task and event records. B. For existing organizations, the Attachments related list is now automatically added to task and event records. C. Attachments are now searchable for tasks and events. D. Unlike before, HTML attachments is always available and can no longer be disallowed. E. Existing organizations need to manually add the related list to the activity page layout.
A. For new organizations, the Attachments related list is now automatically added to task and event records. C. Attachments are now searchable for tasks and events. E. Existing organizations need to manually add the related list to the activity page layout.
Data validation rules impact all supported objects except for... A. Forecast B. Territory
A. Forecast B. Territory
If territory management is enabled for your organization and a lead is converted, how does it get assigned? A. Gets assigned to lead owner's territory B. Based on assignment rule C. Get assigned to the user's territory D. Based on territory field
A. Gets assigned to lead owner's territory
What type of field can a lookup filter be applied to? Choose 3 answers A. Hierarchical relationship fields B. Master-Detail relationship fields C. Relationship fields for records owned by queues D. Lookup fields to the Account, Contact, User, and Custom Objects E. Lookup fields to the Activity object
A. Hierarchical relationship fields B. Master-Detail relationship fields D. Lookup fields to the Account, Contact, User, and Custom Objects
Multiple record types may be created for every tab, with the exception of A. Home B. Accounts C. Forecasting D. Opportunity E. Reports
A. Home C. Forecasting E. Reports
Multiple record types may be created for every tab with the exception of: A. Home Tab B. Forecast Tab C. Documents Tab D. Leads Tab E. Report Tab
A. Home Tab B. Forecast Tab C. Documents Tab E. Report Tab
Which of the following are standard Salesforce applications? A. Ideas B. Campaigns C. Administration D. Call Center E. Sales Center
A. Ideas D. Call Center
Which of the following are standard Salesforce applications? (Select all that apply) A. Ideas B. Campaigns C. Administration D. Call Center E. Sales Center
A. Ideas D. Call Center
Which of the following statements is true about person accounts in backup exports? A. If your organization uses person accounts and youre exporting contacts, person account records are included in the contact data. However, the contact data only includes the fields shared by contacts and person accounts. B. If your organization uses person accounts and you're exporting contacts, person account records are not included in the contact data. C. If your organization uses person accounts and youre exporting contacts, person account records are included in the contact data. The export includes all fields from person accounts.
A. If your organization uses person accounts and youre exporting contacts, person account records are included in the contact data. However, the contact data only includes the fields shared by contacts and person accounts.
With the "manage campaign" button on campaign selected, what all can you do with the integrated campaign builder? Select 2 A. Import new leads and add it to campaign B. Associate opportunities to the campaign C. Associate exisiting contacts to the campaign D. Associate up to 50000 existing leads to the campaign
A. Import new leads and add it to campaign D. Associate up to 50000 existing leads to the campaign
A Dashboard is a visual representation of data from multiple reports and (choose all that apply) A. Is comprised of up to 20 components B. Displays data from standard reports C. Has a running user to determine what data is visible D. Displays data as of the last time the dashboard was refreshed E. Always shows up to date data F. Can be scheduled to be refreshed and emailed automatically
A. Is comprised of up to 20 components C. Has a running user to determine what data is visible D. Displays data as of the last time the dashboard was refreshed F. Can be scheduled to be refreshed and emailed automatically
Which statement is true about custom summary formula? A. It cannot reference other formula fields in an object B. It cannot be used in graphs C. It can only be used in Standard Reports D. It can only be used in Custom Reports
A. It cannot reference other formula fields in an object
Which of the following statements is true about computer activation? A. It is required to activate additional IP addresses for accessing SF. B. It is required for all IP addresses and browsers. C. It is required to access SF online. D. It is required to identify regular SF users.
A. It is required to activate additional IP addresses for accessing SF.
When creating a Many-to-Many relationship you will need to use a A. Junction Object B. Lookup Field C. Sharing Rules D. Workflow Field update
A. Junction Object
Org wide default is set to private. Kathy is assigned US Sales Director role with access rights to view opportunities owned by other users associated to her accounts. Jennifer is assigned EMEA Rep Role and Phil to US rep role. Which business opportunities can Kathy VIEW and EDIT? A. Kathy can edit and view her own opportunities B. Kathy can EDIT and VIEW her jennifers opportunities C. Kathy can edit and view Phils opportunities D. Kathy can view but cannot EDIT phils opportunities E. Kathy can View but cannot edit Jennifers opportunities
A. Kathy can edit and view her own opportunities C. Kathy can edit and view Phils opportunities E. Kathy can View but cannot edit Jennifers opportunities
What information may be updated on the Company Profile? A. Language, Locale, and Time Zone B. Fiscal Year C. Primary Contact and Address Information D. Forecasting E. All of the above
A. Language, Locale, and Time Zone B. Fiscal Year C. Primary Contact and Address Information
What information does the Company Profile Hold? A. Language, Locale, and Time Zone B. Licenses, Storage and Used Space C. Fiscal Year D. Forecasting E. None of the above
A. Language, Locale, and Time Zone B. Licenses, Storage and Used Space C. Fiscal Year
For which objects you have business processes? A. Lead B. Opportunity C. Case D. Account / Contact E. Solutions
A. Lead B. Opportunity C. Case E. Solutions
What objects have standard business processes? A. Leads B. Opportunity C. Cases D. Contacts E. Sales (Opportunities) F. Solutions
A. Leads C. Cases E. Sales (Opportunities) F. Solutions
Identify the correct statement from the given list. A. Lookup field link two objects B. Lookup fields affect security C. Lookup fields change the record ownership D. Lookup fields can be used to delete an object
A. Lookup field link two objects
Which statement is TRUE regarding look up filters? Choose 2 answers A. Lookup filters are available in the Partner and Customer Portals B. Lookup filters can restrict lookup dialog results based on fields on the source object C. The special date values "Today" and "This Month" are valid criteria options. D. Lookup filters are case sensitive
A. Lookup filters are available in the Partner and Customer Portals D. Lookup filters are case sensitive
The Chatter Free license gives users the ability to access People, Profiles, Groups and Files as well as (choose all that apply) A. Make posts B. View comments C. Upload files D. Join groups E. View records
A. Make posts B. View comments C. Upload files D. Join groups
The Create New Folder link will only be visible to users with which permission A. Manage Public Documents B. Manage Documents C. Edit Documents D. Create Public Documents
A. Manage Public Documents
Which of the following types of packages can be upgraded? A. Managed Packages B. Unmanaged Packages C. Both A & B D. None of the Above
A. Managed Packages
Which of the statements are true for Cases: A. Manually entering the case received from an email B. Automatically generated by an email or website form C. Can be assigned only automatically by rule assignment however it can be reassigned manually at later time D. Associated to Contacts and Accounts
A. Manually entering the case received from an email B. Automatically generated by an email or website form D. Associated to Contacts and Accounts
Which of the statements are true for Cases A. Manually entering the case received from an email B. Automatically generated by an email or website form C. Can be assigned only automatically by rule assignment however it can be reassigned manually at later time D.Associated to Contacts and Accounts
A. Manually entering the case received from an email B. Automatically generated by an email or website form D.Associated to Contacts and Accounts
Which type of field could you use to create a relationship between a custom object and another object? A. Master-Detail Relationship B. One-to-Many Relationship C. Many-to-Many Relationship D. All of the above
A. Master-Detail Relationship
Time-Dependent Workflow - Maximum Triggers Allowed Per Rule: A. Maximum of 10 time triggers per rule B. Maximum of 20 time triggers per rule C. Maximum of 50 time triggers per rule
A. Maximum of 10 time triggers per rule
Select the user permissions which override field-level security (Select all that apply): A. Modify All Data B. View All Data C. Configure UI D. View Encrypted Data
A. Modify All Data B. View All Data D. View Encrypted Data
Name the benefits of the cloud computing model? A. Multi-tenant B. Scales with your business C. Modest operating expense D. No capital expense E. Elastic F. Pay-as-you-go
A. Multi-tenant B. Scales with your business C. Modest operating expense D. No capital expense E. Elastic F. Pay-as-you-go
Which Service Cloud and Service Cloud Console Enhancements in Spring 11 are Automatically visible to all Administrators without any setup required? A. Multiple Languages for Salesforce Knowledge B. Salesforce Knowledge Article Number C. Additional Case Article Fields Available for Reports and the Articles Related List D. Salesforce Knowledge Sidebar for the Service Cloud Console (Contextual Knowledge) E. Global Search for the Service Cloud Console
A. Multiple Languages for Salesforce Knowledge C. Additional Case Article Fields Available for Reports and the Articles Related List D. Salesforce Knowledge Sidebar for the Service Cloud Console (Contextual Knowledge)
If your organization has territory management, account and opportunity list views can be restricted by (Select all that apply) A. My Territories B. My Territory Teams. C. My Accounts Territories
A. My Territories B. My Territory Teams.
What is true about look up relationships? A. Object in look up relationship can link to self B. Child in lookup gets deleted if parent gets deleted C. The child object in lookup is a related list for the parent D. The lookup is required always
A. Object in look up relationship can link to self C. The child object in lookup is a related list for the parent
Where does Chatter Feed display? A. On Chatter profiles. B. On record detail pages. C. On the Home tab and Chatter tab. D. On List Views. E. On Chatter groups F. Under related lists.
A. On Chatter profiles. B. On record detail pages. C. On the Home tab and Chatter tab. E. On Chatter groups
How many lead assignment rules can be active at one time? A. One B. Two C. Eleven D.Twenty-three
A. One
How many lead assignment rules can be active at one time? A. One B. Two C. Eleven D. Twenty-three
A. One
Which objects support business processes? A. Opportunities B. Leads C. Campaigns D. Accounts E. Solutions F. Cases G. Contacts
A. Opportunities B. Leads E. Solutions F. Cases
When configuring Customizable Forecasting, you can set which of the following Forecast Dates for determining which opportunities contribute to the forecast? A. Opportunity Close Date Only B. Product Date Only C. Schedule Date Only D. Commit Date E. Opportunity Close Date, Product Date, Schedule Date
A. Opportunity Close Date Only
Which of the following special picklist fields are not available for record types because theyre used exclusively for sales processes, lead processes, support processes, and solution processes A. Opportunity Stage B. Lead Status C. Case Status D. Solution Status E. Case Origin
A. Opportunity Stage B. Lead Status C. Case Status D. Solution Status
Used to set the default levels of access for users to records they do not own. A. Organization Wide Defaults B. Roles Hierarchy C. Profiles D. Sharing Rules E. Manual Sharing
A. Organization Wide Defaults
If a user's profile contains log in hour restrictions which of the following time zones is used to calculate the hours they have access to Salesforce.com CRM? A. Organization wide default time zone B. User's time zone C. Time zone set in the user's profile
A. Organization wide default time zone
What are the three editions of Salesforce? A. PE Professional Edition B. EE Enterprise Edition C. UE Unlimited Edition D. DE Developer Edition
A. PE Professional Edition B. EE Enterprise Edition C. UE Unlimited Edition
To make a field required, which of the following is used) (Pick the best possible answer) A. Page Layout B. Field Level Security C. Profile D. Both Page Layout and Field Level Security
A. Page Layout
Which are the following components of a profile (Check all that apply)? A. Page Layout B. Field Level Security C. Record Type D.Roles
A. Page Layout B. Field Level Security C. Record Type
Which can be accessed by a Chatter Free user? A. People B. Content C. Profiles D. Groups E. Files F. Leads
A. People C. Profiles D. Groups E. Files
Select all that are custom field types. (check all that apply) A. Phone B. List Box C. Number D. Percent E. Email
A. Phone C. Number D. Percent E. Email
All of the following are true about Opportunity Pipeline and Forecast reporting EXCEPT: A. Pipeline reports may include omitted opportunities from the forecast B. Forecasts may be overridden C. Pipeline reports may be overridden D. Opportunity stages may be used to determine the forecast category of an opportunity
A. Pipeline reports may include omitted opportunities from the forecast
What determines the suggested criteria for lookup filter? A. Previously used filter criteria B. Organization Wide Defautl settings C. The current application schema D. A survey taken when enabling this feature
A. Previously used filter criteria
You can customize to restrict users ability to log in to saleforce. A. Profile B. Role C. Page Layout D. Record Type E. Security Settings
A. Profile
Which of the following does Salesforce CRM provide for restricting login access to the application? Choose 3 answers A. Profile-based IP restrictions B. Organization-wide IP restrictions C. Profile-based login hour restrictions D. Organization-wide login hour restrictions
A. Profile-based IP restrictions B. Organization-wide IP restrictions C. Profile-based login hour restrictions
How does an agent submit an article for publishing? Choose 3 answers: A. Promote an Answer for consideration B. Re-assign an article to the publishing queue C. Publish an article to the solution category D. Submit an article upon closing a case E. Publish at-will, with "Manage Articles" profile permission
A. Promote an Answer for consideration D. Submit an article upon closing a case E. Publish at-will, with "Manage Articles" profile permission
Define the Summary Report. A. Provides a listing of data, plus sorting and subtotaling of data. May be used to support dashboard components. B. Provides a simple listing of your data without subtotals. The only format that has a floating report header. C. Summarizes data in a grid against horizontal and vertical criteria. Matrix reports provide totals for both rows and columns. Matrix reports may also be used to support dashboard components
A. Provides a listing of data, plus sorting and subtotaling of data. May be used to support dashboard components.
What are the Org Wide Default permission options? A. Public, Read, Write (Transfer on Leads/Cases) B. Public Read, Write C. Public Read Only D. Private E. Controlled by Parent (on Master-Detail Relationships).
A. Public, Read, Write (Transfer on Leads/Cases) B. Public Read, Write C. Public Read Only D. Private E. Controlled by Parent (on Master-Detail Relationships).
The standard object permissions are: (check all that apply) A. Read B. Update C. Create D. Edit E. Delete
A. Read C. Create D. Edit E. Delete
A custom field is made Read only from the Field level security and Required from Page layout. The Field will be: A. Read Only for the User B. Required for the User C. Throws an error and don't allow to make Read only field Mandatory from page layout D. User is given a choice in a pop up window
A. Read Only for the User
Which is a capability of Chatter? Choose 3 answers: A. Receive updates related to records followed by a user B. Share updates, files, and links with Leads and Contacts C. Receive recommendations for users and records to follow D. Follow people within Salesforce organization E. Post updates, files, links to Chatter pages
A. Receive updates related to records followed by a user D. Follow people within Salesforce organization E. Post updates, files, links to Chatter pages
Use ____________ to filter or segment picklist values based on the user's profile. A. Record Types B. User Profiles C. Role Hierarchy D. Business Processes E. Field Level Security
A. Record Types
Which action can be performed on the Campaign Member object? Choose 3 answers A. Relate a business account to a campaign record B. Create validation rules related to the campaign member record C. Create custom lookup field to another object D. Change a lead to a contact from the campaign member record
A. Relate a business account to a campaign record B. Create validation rules related to the campaign member record D. Change a lead to a contact from the campaign member record
What are the field property options for Custom Fields? A. Required B. Read-Only C. External ID D. Unique
A. Required B. Read-Only C. External ID D. Unique
Which of the following are true about Web-to-Lead: A. Salesforce CRM runs field validation rules before creating records B. All required fields must have a value before a record can be created C. The format for date and currency fields captured online is taken from the users browser settings
A. Salesforce CRM runs field validation rules before creating records B. All required fields must have a value before a record can be created
Which function is available in the report builder interface, prior to running the report? A. Save B. Printable view C. Schedule future runs D. Show/hide details E. Export details
A. Save D. Show/hide details
Which of the following are true about List Views? A. Save list views for future use. B. Specify which groups of users have access to the list view. C. Print list views. D. Follow records and view related Chatter posts. E. Export List View data to Excel F. All of the above
A. Save list views for future use. B. Specify which groups of users have access to the list view. C. Print list views. D. Follow records and view related Chatter posts.
What other permissions does the "Manage Analytic Snapshots" permission require (Select all that apply). A. Schedule Dashboards B. Run Reports C. Manage All Data D. View Setup and Configuration
A. Schedule Dashboards B. Run Reports D. View Setup and Configuration
You are about to enter a new lead from a cold call into SFDC. What do you do first? A. Search to determine if the company record already exists in Salesforce because you NEVER want to add duplicate data. B. Start entering the new lead C. Import the lead into SFDC using your Outlook email account
A. Search to determine if the company record already exists in Salesforce because you NEVER want to add duplicate data.
Which step is required when configuring the new Salesforce for outlook? A. Select sync direction and conflict behaviour B. Select the appropriate config template C. Assign users and profiles to a configuration D. Enable the chatter feed sync with Outlook
A. Select sync direction and conflict behaviour C. Assign users and profiles to a configuration
Which of following is granted by the Manage Cases Permission (Select all that apply)? A. Set support business hours B. Edit the Support settings C. Set up Email-to-Case D. Mass Transfer Cases E. Create,Edit, and Delete custom fields on the Case Object
A. Set support business hours B. Edit the Support settings C. Set up Email-to-Case D. Mass Transfer Cases
What is the click path to enable Enhance Profile Management? A. Setup | Customize | User Interface B. Setup | Manage Users | Profiles C. Setup | Profiles | Customize
A. Setup | Customize | User Interface
Account Teams might be utilized for what? A. Sharing B. Reporting C. Private Sharing Model D. Activities
A. Sharing B. Reporting
Which of the following are true about Master/Detail relationship in custom objects? A. Sharing is inherited from parent B. Child needs to be manually deleted when parent is deleted C. Only child fields are available for reporting D. Lookup field child is required
A. Sharing is inherited from parent D. Lookup field child is required
Which of the following statements is/are true for sharing rules? (Check all that apply) A. Sharing rules should be used when a user or group of users needs access to records not granted them by either role hierarchy or organization wide defaults B. Sharing rules apply only to new records owned by specified role or group member C. When you transfer records from user to another, the sharing rules are removed during the transfer. D. You cannot change the specified groups or roles for sharing rules.
A. Sharing rules should be used when a user or group of users needs access to records not granted them by either role hierarchy or organization wide defaults D. You cannot change the specified groups or roles for sharing rules.
List view can (Choose all that apply) A. Show up to 2000 records in the record count display B. Print up to 1000 records in print view C. Be enabled and disabled by individual users D. Print list can be exported to excel
A. Show up to 2000 records in the record count display B. Print up to 1000 records in print view
List view can (Choose all that apply): A. Show up to 2000 records in the record count display B. Print up to 1000 records in print view C. Be enabled and disabled by individual users D.The print list can be exported to excel
A. Show up to 2000 records in the record count display B. Print up to 1000 records in print view
Recent Item and Look up Hover Views use the: A. Sidebar B. Edit Page C. List Views D. Related Lists
A. Sidebar
What are the opportunity defaults when converting a lead to an opportunity? A. Stage Defaults to first option in the picklist, close date defaults to the last day in the quarter, and the amount defaults to blank B. Stage defaults to first option in the picklist, close date defaults to 3 months from conversion date, and amount defaults to blank C. User defines amount, close date, and stage upon conversion D. None of the above
A. Stage Defaults to first option in the picklist, close date defaults to the last day in the quarter, and the amount defaults to blank
Which option can be used for import wizard? A. Standard Objects Account B. Contact C. Lead & Solution D. All Custom Objects E. Case
A. Standard Objects Account B. Contact C. Lead & Solution D. All Custom Objects
Which report type must be used to create dashboard components? A. Summary B. Tubular C. Matrix
A. Summary C. Matrix
Report charting is only available for: A. Summary and Matrix reports B. Tabular and Summary Reports C. Tabular and Matrix reports. D. Tabular, Summary and Matrix Reports
A. Summary and Matrix reports
Which of the following is inline editing not supported? A. System Fields B. Case Stage C. Related Lists D. Contact Phone Number E. List View F. Read-Only Fields
A. System Fields C. Related Lists F. Read-Only Fields
Which Type of Reports can't be used to create groups of data or charts? A. Tabular B. Summary C. Matrix D. None of the Above
A. Tabular
Conditional highlighting can not be used for? A. Tabular Reports B. Summary Reports C. Matrix Reports D. None of the Above
A. Tabular Reports
What can a Task do that an Email Alert Cannot do? Choose 2 answers. A. Tasks allow you to track the specific actions you plan to perform or have performed B. Email Alerts cannot track specific actions. C. Email Alerts allow you to track the specific actions you plan to perform or have performed D. Tasks cannot track specific actions
A. Tasks allow you to track the specific actions you plan to perform or have performed B. Email Alerts cannot track specific actions.
What does a profile control? A. Tasks that users can perform on records they access B. Relationship between two objects C. View of records that users access D. Fields available for view in related lists
A. Tasks that users can perform on records they access C. View of records that users access
You can create which of the following types of email templates (Multiple correct answers): A. Text B. HTML with letterhead C. JavaScript D. Custom HTML E. Text with letterhead F. Visualforce
A. Text B. HTML with letterhead D. Custom HTML E. Text with letterhead
Custom Objects are reportable. A. True B. False
A. True
You can create the following Email Template Formats: Choose 4 A. Text B. Visual Force C. HTML with Letterhead D. XML Templates E. Custom HTML
A. Text B. Visual Force C. HTML with Letterhead E. Custom HTML
When Chatter is enabled in an org, the following happens (choose all that apply). A. The Chatter app is added to the Force.com app menu B. The Chatter tab is added to all standard apps C. Accounts, Contacts, Cases, Leads and Opportunities are enabled for Chatter D. All users are added to the All Chatter group E. All of the above
A. The Chatter app is added to the Force.com app menu B. The Chatter tab is added to all standard apps C. Accounts, Contacts, Cases, Leads and Opportunities are enabled for Chatter
Where can a system administrator go if they are trying to determine why a user cannot log in to Salesforce? (Select all that apply) A. The Login History related list on the user's record B. The user's profile C. Manage Users | Login History D. Call salesforce.com Support
A. The Login History related list on the user's record C. Manage Users | Login History
Which of the following needs to be specified in order to schedule a report? A. The Running User B. Start Date C. Email Report D. Preferred Start Time
A. The Running User B. Start Date C. Email Report D. Preferred Start Time
What is true regarding a Running User A. The Running User overrides the sharing model and will allow the users who see the dashboard to see high level sales data for everyone, not just their own B. The Running User overrides the sharing model and will allow the users who see the dashboard to see high level sales data for everyone, except their own C. The Running User follows the sharing model and will allow the users who see the dashboard to see high level sales data for just what they own D. The Running User follows the sharing model and will allow the users who see the dashboard to see high level sales data for just what they own plus role
A. The Running User overrides the sharing model and will allow the users who see the dashboard to see high level sales data for everyone, not just their own
The Director of Sales wants a report that shows the Opportunity pipeline for the current and next fiscal quarters. This report should be grouped by Sales Rep and Opportunity Stage. Which report format would you use to create this custom report? A. The Summary Report B. The Tabular Report C. Matrix Report.
A. The Summary Report
The Director of Sales wants a report that meets the following criteria: All accounts in NY, MA, PA and NJ Account rating of "Hot" or Annual Rev over $8M .The report must meet the state criteria but can optionally meet the account rating or the annual revenue. Which report format would you use to create this custom report? A. The Tabular Report B. The Summary Report C. Matrix Report.
A. The Tabular Report
The page layout allows users to see the Next Steps field on an Opportunity record, Field Level Security dictates that the field is hidden, how will the field appear to the user? A. The field will be hidden from the user B. The field will be read only C. The field will be visible and editable to the user D. None of the above
A. The field will be hidden from the user
What should a system administrator consider before importing a set of records into Salesforce. A. The import file should include a record owner for each record B. Validation rules are not triggered when importing data using the import wizard C. Data should be de-duplicated in the import file prior to import D. Currency field values will default to the personal currency of the record owner
A. The import file should include a record owner for each record C. Data should be de-duplicated in the import file prior to import
Your organization is a US-based company with a default currency of US Dollars. As a sales rep, your personal currency set to British Pounds. You create an opportunity with a currency in British Pounds. The administrator updates the currency conversion rates. Which of the following best describes what happens to the amount of your British-Pound-based opportunity? A. The overall opportunity amount does not change but the converted amount in a report does. B. The overall opportunity amount and converted amount in a report changes C. Only newly created opportunities reflect the change D. Only historically created opportunities reflect the change
A. The overall opportunity amount does not change but the converted amount in a report does
The difference between an opportunity record type and a sales process is: A. The sales process controls the stage field, the record type controls all other picklist fields B. The record type controls the stage field, the sales process controls all other picklist fields C. The record type controls the picklist fields D. The sales process controls all picklist fields
A. The sales process controls the stage field, the record type controls all other picklist fields
Who can invite Chatter customers into a Chatter group? A. The system admin B. Group owner C. All Chatter users D. None of the above
A. The system admin B. Group owner
When a user refreshes a dashboard, who does the dashboard get refreshed for? A. The user and all those who have access to the dashboard B. Only the user who refreshed the dashboard. C. The running user only D. The administrator.
A. The user and all those who have access to the dashboard
If a user has public read-only access to records [that he/she does not own], the following are true. A. The user can view the record but not edit it B. The user can view and delete the record, but not edit it C. The user can change the owner of the record D. The user can search for the record E. The user can report on the record
A. The user can view the record but not edit it D. The user can search for the record E. The user can report on the record
A person account is different from business account because: (any 2) A. There is only one record type in person account B. There is no contact related list in person account C. There are no opportunities to a person account D. There are no leads converted here
A. There is only one record type in person account B. There is no contact related list in person account
Which of the following are true about formula fields? A. They are read-only B. They will not display on record edit pages C. They will not display on record detail pages D. They are not searchable E. They will not display on reports
A. They are read-only B. They will not display on record edit pages D. They are not searchable
Custom Summary Formulas are based on hard record values but used to create a temporary formula for custom reporting needs. A. True B. False
A. True
Which statement is TRUE regarding dependent lookups? Choose 2 answers: A. They can be configured to make fields on related records, depending on data in the source record B. They can be configured to limit the records returned by a lookup based on the value of a field on a related record C. They can be configured to compare data to external sources to verify that contact and prospect information is up to date. D. They can be configured when creating the master-detail or lookup relationships
A. They can be configured to make fields on related records, depending on data in the source record B. They can be configured to limit the records returned by a lookup based on the value of a field on a related record
Which statement is TRUE regarding Dynamic Dashboard: A. They show data from the perspective of the logged-in user. B. They are automatically created when you create a Custom Object C. They perform calculations that standard dashboards cannot D. They display the source report as you hover over a dashboard component
A. They show data from the perspective of the logged-in user.
YOU are working with a Professional Edition organization. They wish to install the Expense Tracker which requires the use of 4 custom tabs, 3 custom objects, and one custom app. If the company is already using 4 applications, 36 custom objects, and 7 custom tabs, what will happen when they try to install Expense Tracker? A. They will not be able to complete the installation process as they have reached the maximum number of custom tabs B. They will not be able to complete the installation process as they have reached the maximum number of custom objects C. The installation will succeed D. The installation will succeed, but only the reports
A. They will not be able to complete the installation process as they have reached the maximum number of custom tabs
When transferring an account from one user to another, which of the following options are selectable? (Select all that apply) A. Transfer closed cases B. Transfer closed opportunities C. Transfer open activities D. Transfer closed activities
A. Transfer closed cases B. Transfer closed opportunities
Which of the following are options when transferring accounts (Multiple correct answers) A. Transfer open opportunities B. Transfer closed opportunities C. Transfer closed cases D. Transfer open cases E. Keep Account Teams F. Transfer custom objects
A. Transfer open opportunities B. Transfer closed opportunities C. Transfer closed cases D. Transfer open cases E. Keep Account Teams
"#Error!" displays on report cells if your custom summary formula output is over 18 digits. A. True B. False
A. True
A Standard Fiscal Year can start on May 1st. A. True B. False
A. True
A Workflow Alert can be tracked in Activity History A. True B. False
A. True
A checkbox can be a controlling field in a field dependency? A. True B. False
A. True
A checkbox can be the controlling field to a dependent picklist. A. True B. False
A. True
A cross object formula references fields from parent objects. A. True B. False
A. True
A default person account record type named "Person Account" is automatically created when person accounts are enabled for your organization. A. True B. False
A. True
A system administrator can opt to lock users out of the Salesforce org if they exceed a certain number of failed login attempts. A. True B. False
A. True
A user who has access to formula field can reference fields to which he or she doesn't have access to allowing him or her to view restricted data. A. True B. False
A. True
Account Teams are not available for Professional Edition A. True B. False
A. True
Accounts can be created by converting a lead to an opportunity, or by manual entry. A. True B. False
A. True
Active Currencies live in Company Profile, user record (Personal Setup) and in Opportunity (Record). A. True B. False
A. True
Adding Records: I must always search for a company or contact record BEFORE adding a new lead, opportunity, contact, or account into Salesforce. A. True B. False
A. True
All dashboard viewers see data based on the security settings of the Running User—regardless of their own personal security settings? A. True B. False
A. True
All existing custom objects that were previously deployed will still be deployed when you upgrade a managed application. A. True B. False
A. True
All personalization made to the Reports tab (expanding and collapsing of folders) is saved automatically. When a user returns to the Reports Tab in future sessions, the settings will remain intact until they are changed: A. True B. False
A. True
An active user record consumes a license. A. True B. False
A. True
As an Admin you can schedule regular data imports using the Data Loader A. True B. False
A. True
Assignment rules allow Leads and Cases to be automatically assigned to users and queues based on criteria defined by the system administrator. A. True B. False
A. True
Auto response rules can be used to send an automated yet tailored response to customers based on the information they provide via the Web-to-lead form. A. True B. False
A. True
Can standard fields be removed from the Page Layout? A. True B. False
A. True
Can you include attachments in the Data Export. A. True B. False
A. True
Conditional Highlighting only applies to the first summary field column in the table? A. True B. False
A. True
Criteria-based sharing rules allow administrators to share records based on field values rather than record ownership. A. True B. False
A. True
Custom Fiscal Year works on a define once and use everywhere Rule Select A. True B. False
A. True
I can email opportunities, accounts, leads, or contacts directly from SFDC, and all of these communications will be automatically saved in my activity history. A. True B. False
A. True
I can merge 3 records at a time in SFDC to clean up dupe. A. True B. False
A. True
If Custom Fiscal Years are enabled then you cannot use Standard Forecasting? A. True B. False
A. True
If a Standard Object is Renamed, the Reports are Renamed based on the new label value A. True B. False
A. True
If a company opts to use Custom Fiscal Years, they cannot use the standard forecasting option. A. True B. False
A. True
If a lead, with a single marketing campaign is converted, the campaign information will map to the newly created contact and opportunity record automatically A. True B. False
A. True
If single sign-on is enabled for your organization, API and desktop client users cannot log in to Salesforce CRM unless their IP address is included on your organizations list of trusted IP addresses or on their profile, if their profile has IP address restrictions set. A. True B. False
A. True
If the lead has a record type, the default record type of the new owner is assigned to records created during lead conversion. A. True B. False
A. True
If the primary object on a custom report is a custom object, and the custom object is deleted, then the custom report type and any reports created from it will automatically be deleted. A. True B. False
A. True
If using Customizable forecasting there is a seperate forecast role hierarchy A. True B. False
A. True
If you change the data type from a Checkbox to a Picklist, it can cause data loss. A. True B. False
A. True
If you change the data type of any custom field used for lead conversion, that lead field mapping will be deleted: A. True B. False
A. True
If you defined a custom fiscal year structure, your company can not revert to the Gregorian calendar for fiscal purposes. A. True B. False
A. True
If you delete an email from a case and then delete the case, you will not be able to retrieve the deleted email from the Recycle Bin A. True B. False
A. True
If you give a user the "Weekly Data Export" permission, which is needed to export data, he or she has view access to all data that is exported and can see all custom objects and fields in the Weekly Export Service regardless of their other profile settings. A. True B. False
A. True
If your organization uses territory management, the new account is evaluated by account assignment rules and may be assigned to one or more territories. A. True B. False
A. True
In order to create a many-to-many relationship between two objects, a junction object must be created. This junction object will have a Master-Detail relationship to both objects. A. True B. False
A. True
Inline Editing is available in visual force pages? A. True B. False
A. True
It is advisable not to overwrite user records with new user data because it would prevent you from tracking a history of past users and the records associated to them? A. True B. False
A. True
It is only necessary for Identity Confirmation if IP address is unknown and browser cookie does not exist: A. True B. False
A. True
It is possible to share a custom object record manually A. True B. False
A. True
Joe imports records for Sara, a non-active user. Sara's records will be assigned to Joe. A. True B. False
A. True
Lead assignment rules assign leads to owners and queues based on the criteria the system admin specifies within the rule. A. True B. False
A. True
Locale settings control how users view date formats, time formats and number formats. A. True B. False
A. True
Lookup fields allow users to select a record from another object during data entry, creating a parent-child relationship. A. True B. False
A. True
On the page layout, some standard fields have properties which cannot be changed (e.g. the Created By and Modified By fields) A. True B. False
A. True
Once you define a custom fiscal year structure, your company can not return to the standard fiscal year calendar. A. True B. False
A. True
Only users with "Create and Customize" permission can access the Report? A. True B. False
A. True
Partner portal and customer portal users aren't required to activate computers to log in. A. True B. False
A. True
Partners Portal: User log-in to web portal rather than through salesforce.com portal? A. True B. False
A. True
Personal Tags can not be shared - A. True B. False
A. True
Picklist dependency rules are not enforced during Import A. True B. False
A. True
Public groups can be used to simplify the creation of sharing rules for Administrators. A. True B. False
A. True
Recent item and Lookup Hovers use the Record Mini Page. A. True B. False
A. True
Record type picklist filtering applies to dependent picklists. A. True B. False
A. True
Records & Record Detail Pages: I can edit data for multiple records at once by selecting each of them within a list view, Clicking on one of the records, and choosing the field to edit for all. A. True B. False
A. True
Is it possible for a user to see different Set of data in Report and in a Dashboard based on the same Report? A. Yes B. No
A. Yes
When creating a custom report type Making the status "In Development" hides the custom report type and any reports created from it from all users except those with the "Manage Custom Report Types" permission. Making the status "In Development" also prevents all users except those with the "Manage Custom Report Types" permission from creating and running reports from the report type. A. True B. False
A. True
When creating a custom report type all objects display in the Primary Object drop-down list, including those you do not have permission to view. For example, even if you dont have permission to view leads, leads are available in the Primary Object drop-down list so that you can build lead report types for other users. A. True B. False
A. True
When setting up an user, the first name of the user is not required. A. True B. False
A. True
When you click Printable view , the report will display in a print ready format in Excel? A. True B. False
A. True
When you configure Search Settings for Your Organization, the new value must be between 5 and 50 A. True B. False
A. True
When you have exceeded your general storage limit, you can use your complimentary document storage for additional space. A. True B. False
A. True
With Client Management enabled, when a lead is converted without a value in the company field, it becomes a person account. A. True B. False
A. True
With Spring 11 release, you can now sort line items in the Quote Line Items related list on a quote. Syncing a quote with an opportunity also syncs product sort order. A. True B. False
A. True
With sharing rules one can make automatic exceptions to the organization-wide default for defined sets of users. A. True B. False
A. True
Workflow rules are triggered when a standard object in a master-detail relationship is re-parented, even if the object's evaluation criteria is set to When a record is created, or when a record is edited and did not previously meet the rule criteria. A. True B. False
A. True
Workflow rules can be triggered any time a record is saved or created, depending on your rule criteria: A. True B. False
A. True
Workflow rules can't be triggered by campaign statistic fields, including individual campaign statistics and campaign hierarchy statistics. A. True B. False
A. True
Workflow rules never trigger on converted leads A. True B. False
A. True
Workflow rules on custom objects are automatically deleted if the custom object is deleted. A. True B. False
A. True
You can create Custom Summary Formulas based on Custom Formula Fields. A. True B. False
A. True
You can create a Lookup Relationship to link an object with itself. A. True B. False
A. True
You can create email alerts for workflow rules on activities. A. True B. False
A. True
You can create parent/child relationships directly from the CSV import file A. True B. False
A. True
You can map a custom lead field to a Case A. True B. False
A. True
You can map a single column from the CSV file to multiple fields in Salesforce SFA. A. True B. False
A. True
You can only import only one language at a time per CSV file A. True B. False
A. True
You can only use standard fields when generating email and mail merge documents for leads or contacts. A. True B. False
A. True
You can set a default value for a custom field. A. True B. False
A. True
You can set up Salesforce to automatically send email alerts, assign tasks, or update field values based on your organization's workflow A. True B. False
A. True
You can use Sharing Rules to grant wider access to data. You cannot restrict access below your OWD levels. A. True B. False
A. True
You can use conditional highlighting for summary and matrix report only A. True B.False
A. True
You can use conditional highlighting for summary and matrix report only. A. True B. False
A. True
You can't package workflow rules with time triggers. A. True B. False
A. True
You cannot delete a product that is used on an opportunity A. True B. False
A. True
You cannot delete a standard report. A. True B. False
A. True
You delete the Custom Field Region. All data related to Region will also be deleted. A. True B. False
A. True
You have to enable the Report Builder Upgrade first to use Scatter Charts. A. True B. False
A. True
What is required to create a new user? A. Unique Username in email format. B. Locale Settings C. Profile - Standard or Custom D. Role
A. Unique Username in email format. B. Locale Settings C. Profile - Standard or Custom D. Role
Which Salesforce editions support Sandbox? A. Unlimited B. Professional C. Contact Manager D. Group E. Developer F. Enterprise
A. Unlimited B. Professional F. Enterprise
What is Salesforce.com Partner Portal? Choose 2 answers: A. Use your company logo on a Partner Site B. Develop Partner Application on Force.com Platform C. Data goes into your Salesforce objects through a third party site D. Create Interactive Communities E. All of the above
A. Use your company logo on a Partner Site C. Data goes into your Salesforce objects through a third party site
Is it possible for users to override their own forecasts and forecasts for users below them in the forecast hierarchy? A. Yes B. No
A. Yes
What are the Start of Day and End of Day fields used for on the User Object? A. Used to define the times that display in the user's calendar B. Restricts log in access to those times C. Sets an Out-Of-Office Message
A. Used to define the times that display in the user's calendar
What determines a unique User Record? A. User Name B. Standard Profile C. Custom Profile D. User Role
A. User Name
Queues can be made up of the following A. Users B. Public Groups C. Roles D. Profiles E. External Chatter Users
A. Users B. Public Groups C. Roles
Which of the following statements are true about Data Validation? A. Validation rules apply to all new and updated records for an object. B. Validation rules can update fields which are not included in a page layout. C. Validation rules can reference fields which are not included in a page layout. D. If an error message is not set, a default message will be prompted instead. E. All of the above. F. None of the Above.
A. Validation rules apply to all new and updated records for an object. C. Validation rules can reference fields which are not included in a page layout.
You need which permission to specify a running user other than yourself. A. View All Data B. Modify All Data C. See All Data D. Change All Data
A. View All Data
A Record Owner has the following privileges: A. View and Edit Capabilities B. Transfer Capabilities C. Deletion Capabilities D. Import Leads Capabilities E. Import Opportunity Capabilities
A. View and Edit Capabilities B. Transfer Capabilities C. Deletion Capabilities
What can a user do an account record that has been manually shared read/write with him/her? (Select 2) A. View the account B. Edit the account C. Transfer the account D. Delete the account E. Share it to other users
A. View the account B. Edit the account
Describe the methods to allow access to the application? A. Web Browsers(UI) B. Mobile application(blackberry) C. API (Connect for outlook, Connect for Lotus notes, Office edition, online edition ,Data Loader)
A. Web Browsers(UI) B. Mobile application(blackberry) C. API (Connect for outlook, Connect for Lotus notes, Office edition, online edition ,Data Loader)
Which of the following can be used to create a back up of data from Salesforce? A. Weekly Data Export B. Data Loader C. Import Wizard D. Reports E. Dashboards
A. Weekly Data Export B. Data Loader D. Reports
The automated case user will be listed on the case history for all actions that are system defined, including: A. When a case is automatically assigned using assignment rules B. When a case is escalated C. When a case is created online via Web-to-Case D. When a Workflow is Triggered
A. When a case is automatically assigned using assignment rules B. When a case is escalated C. When a case is created online via Web-to-Case
Which of the following utilize the "Automated Case User" (Select all that apply): A. When a case is automatically assigned using assignment rules this user is listed in the case history B. When a email notification is triggered via workflow this user is listed in the case history C. When a case is escalated this user is listed in the case history D. When a case is created via Web-To-Case this user is listed in the case history E. When a case is created via Email-To-Case this user is assigned as the case owner.
A. When a case is automatically assigned using assignment rules this user is listed in the case history C. When a case is escalated this user is listed in the case history D. When a case is created via Web-To-Case this user is listed in the case history
Identify the true statements about the workflow approval process? A. When a record is submitted for approval the Admin can edit the record B. You can forward an email approval request to another email address C. The approvers delegate can also approve a request D. Approvers can view an approval request from their home page E. Approvers can only access an approval page from the application
A. When a record is submitted for approval the Admin can edit the record D. Approvers can view an approval request from their home page
What can an administrator customize for the Service Cloud console? A. Whether the record opens as a primary tab or subtab B. The fields displayed in the highlights panel C. The interaction log fields displayed for objects without an Activity History related list D. Whether the SoftPhone displays in the footer or sidebar E. The objects displayed in the navigation tab
A. Whether the record opens as a primary tab or subtab B. The fields displayed in the highlights panel E. The objects displayed in the navigation tab
Workflow Rules Consist of the following components: A. Workflow Task B. Workflow Outbound Message C. Workflow Field Updates D. Workflow Actions E. Workflow Email Alerts
A. Workflow Task B. Workflow Outbound Message C. Workflow Field Updates E. Workflow Email Alerts
Workflow Rules Consist of the following components A. Workflow Task B. Workflow Outbound Message C. Workflow Field Updates D. Workflow Actions E.Workflow Email Alerts
A. Workflow Task B. Workflow Outbound Message C. Workflow Field Updates E.Workflow Email Alerts
Org wants to create a follow up task based on a field change. Which is the best way to do it? A. Workflows B. Rollup summary C. Assignment rules D. Record types E. Workflow approvals
A. Workflows
How do you specify the following in a formula field : the year of the custom date field(date_c) should be the current year: A. YEAR(date_c)=YEAR(today() ) B. YEAR(date_c)<>YEAR(today() ) C. DATE(date_c)=DATE(today() ) D. DATE(date_c)=YEAR(today() )
A. YEAR(date_c)=YEAR(today() )
Can a delegated approver revoke a previously approved process? A. Yes B.No, once the request is approved only administrator can revoke the approval process
A. Yes
Can a user create his or her own Default Sales Team? A. Yes B. No
A. Yes
Can logins on specific days be restricted? A. Yes B. No
A. Yes
Can the Data Loader access all objects? A. Yes B. No
A. Yes
Can you perform field updates on an object related to a rule. A. Yes B. No
A. Yes
Can you uninstall an AppExchange application once it has been deployed? A. Yes B. No
A. Yes
The "Open Calendar" link below any list view can be clicked to display a view of my calendar. But, can I drag records from the list to time slots on the calendar to create events (sales calls, etc) for these records? A. Yes B. No
A. Yes
The administrator wants to create 3 custom fields: an auto-number, a text field and a picklist. Is it possible? A. Yes B. No, because auto-number is a standard field C. No, only multi select picklist can be custom created D. No, only 1 custom field can be created per object
A. Yes
When using advanced currency management, can a past exchange rate be changes? A. Yes B. No
A. Yes
When you insert a record using the API, Do Validation rules are expected? A. Yes B. No
A. Yes
Will data be lost in a Custom Field if Data Type is changed to Number from any other Data Type? A. Yes B. No
A. Yes
You can use the import wizard to erase existing field values. Once a custom field is deleted, can it be restored? A. Yes B. No
A. Yes
A sales user wants to have edit access to opportunity but should not be able to import leads and should also be able delete accounts. Is it possible? A. Yes (customize a standard profile) B. Yes(customize a custom profile) C. No (as importing leads cannot be disabled) D. No (accounts can never be deleted)
A. Yes (customize a standard profile)
Which of the following are possible with a Master-Detail-Relationship (Multiple Correct Answers): A. You can create a Master-Detail Relationship field on a Custom object that references as a Standard Object B. You can create a Master-Detail Relationship between two standard objects? C. You can created a Master-Detail Relationship between two Custom Objects?
A. You can create a Master-Detail Relationship field on a Custom object that references as a Standard Object C. You can created a Master-Detail Relationship between two Custom Objects?
Which of the following statements are true about Import wizard? A. You can import Accounts, contacts, leads, solutions and custom objects using the Import wizard B. You can work with both records of data and metadata C. When importing data file size cannot exceed 100 MB and each record in the file cannot be bigger than 400 KB D. Standard users can import up to 50000 account or contact records per session
A. You can import Accounts, contacts, leads, solutions and custom objects using the Import wizard C. When importing data file size cannot exceed 100 MB and each record in the file cannot be bigger than 400 KB
How many people can you send an invite to at a time using Cloud Scheduler? A. You can invite up to 50 people to a meeting. B. You can invite up to 20 people to a meeting. C. You can invite up to 25 people to a meeting. D. You can invite up to 55 people to a meeting.
A. You can invite up to 50 people to a meeting.
Which of the following are true about mapping fields for lead conversion (Multiple correct answers): A. You can map between text and picklist fields B. You can map Number, Currency, or Percentage fields of differing lengths. C. You can map Text or Text Area to long text area fields D. You cannot map auto-number fields to fields of type Text or Text Area E. You can map auto-number fields to Picklists F. If you change the data type of any custom field user for lead conversion, that lead field mapping will be deleted.
A. You can map between text and picklist fields C. You can map Text or Text Area to long text area fields E. You can map auto-number fields to Picklists F. If you change the data type of any custom field user for lead conversion, that lead field mapping will be deleted.
Which are true about Email to Salesforce Enhancements after Spring 11 release? A. You can now choose whether you'd like all emails to be sent to My Unresolved Items so you can manually assign them to related records or whether you'd like us to first try to automatically assign them. B. Is now available in all editions except contact manager and group. C. You can now choose whether you'd like emails we couldn't automatically assign to be sent to My Unresolved Items. D. These enhancements will automatically apply without the need for setup.
A. You can now choose whether you'd like all emails to be sent to My Unresolved Items so you can manually assign them to related records or whether you'd like us to first try to automatically assign them. C. You can now choose whether you'd like emails we couldn't automatically assign to be sent to My Unresolved Items.
You must meet the following prerequisites before enabling territory management? Choose 2 answers A. Your organization must be using customizable forecasting B. Follow the steps in the Deploying Territory Management Guide to prepare your organization for territory management. C. You must have the Marketing User Profile D. You must have the Territory Manager Profile
A. Your organization must be using customizable forecasting B. Follow the steps in the Deploying Territory Management Guide to prepare your organization for territory management.
Which of these are inherited from page layout on mini page layouts in the console? A.Related lists B.Custom objects C.Field level security D. Enitre Page layout E.Record Types F.Profile Associations
A.Related lists C.Field level security E.Record Types F.Profile Associations
Formula and roll-up summary fields are included in backup exports A. True B. False
B. False
Salesforce.com instance has Multiple Currencies as Activated. What is the maximum granularity available for tracking changes in Currency Rates A. 1 Week B. 1 Day C. 1 Hour D. 1 Minute
B. 1 Day
How many app exchange apps can you install in EE? A. 5 B. 10 C. 15 D. 20
B. 10
How many fields (columns) can be displayed on a Customizable Related List? A. 50 B. 10 C. 25 D. 100
B. 10
What is the maximum of time triggers per Workflow Rule? A. 5 B. 10 C. 15 D. 20
B. 10
What is the maximum length of the field type "Text Encrypted"? A. 255 B. 175 C. 128 D. 256
B. 175
How many fields can be enabled for tracking on a custom Object? A. 10 B. 20 C. 30 D. 40
B. 20
How long does a backup data export remain on Salesforce CRM before it is automatically deleted? A. 12 hours B. 24 hours C. 48 hours
B. 24 hours
How many ranges can be defined in the case of a Conditional Highlighting? A. 2 B. 3 C. 4 D. 5
B. 3
What is the maximum length of any auto-number field? A. 20 B. 30 C. 40 D. 50 E. 60
B. 30
The number of formulas in a Custom summary formula is limited to: A. 5000 B. 3900 C. 4000 D. 3000
B. 3900
How many instances of personal tags can be applied to records? A. 50 B. 5000 C. 50000 D. 500000
B. 5000
Identify the maximum number of leads / contacts that you can add from a report at one time using Integrated Campaign Builder: A. 25000 B. 50000 C. 75000 D. 100000
B. 50000
You have created a custom field of the type "Number" on the Account object called "Number of Golfers at Client". You enter the following data in the field: 073. What is stored in Saleforce CRM? A. 0073 B. 73 C. 7.3%
B. 73
The system administrator has been asked to create a way to track Shipments of products to customers. Shipments should be closely tied to the Opportunity record and there may be more than one shipment record per Opportunity and the Opportunity should be required (i.e. Users cannot save a Shipment record without associating it to an Opportunity). The system administrator should create. A. A cross object formula displaying Opportunity ID on the Shipment record B. A Master - Detail relationship on the Shipment object to the Opportunity object C. A lookup relationship on the Opportunity object to the Shipment object D. A lookup relationship with a lookup filter from Opportunity to Shipment
B. A Master - Detail relationship on the Shipment object to the Opportunity object
If a lead is converted without a value in the company field, what happens? A. A Business Account is created B. A Person Account is created C. You will be prompted to decide whether to create a Person or a Business Account D. Nothing
B. A Person Account is created
Custom Web Tab may consist of all the following EXCEPT: A. A URL B. A URL that passes salesforce.com data like an organization's name C. An S-Control D. An S-Control snippet
B. A URL that passes salesforce.com data like an organization's name
What statements is False for a workflow task A. To assign tasks to multiple users, create multiple tasks as outcomes of the rule B. A single task can be assigned to multiple users C. The due dates for workflow task is based on number of calendar days, The rule fails to recognize only working business days by default D.Historical tracking is allowed for workflow task
B. A single task can be assigned to multiple users
Which statement is / are false for folders? A. Access is defined either as Read or Read/Write B. Access to folders does roll-up through role hierarchy C. The document tab contains a control version capability D. Access to folders does not roll-up through role hierarchy
B. Access to folders does roll-up through role hierarchy C. The document tab contains a control version capability
Which statement is/are False for Folders (Check all that apply) A. Access is defined either as Read or Read/Write B. Access to folders does roll-up through role hierarchy C. The document tab contains a control version capability D.Access to folders does not roll-up through role hierarchy
B. Access to folders does roll-up through role hierarchy C. The document tab contains a control version capability
Which of the following object does not support the Business process? A. Lead B. Account C. Opportunity D. Case E. Solution
B. Account
Custom lead fields can be mapped to which sets of objects in salesforce.com? A. Account, Contact, Opportunity, or Campaigns B. Account, Contact, or Opportunity C. Account or Contact Only D. Contact or Opportunity Only
B. Account, Contact, or Opportunity
Which definition best describes "accounts" and their relationships with other record types in SFDC? A. Accounts represent sales deals that your company is pursuing. An account may have only one opportunity associated with it. B. Accounts are the backbone of information and represent prospective, existing, and former customers. An account may have multiple opportunities C. Accounts are created after you have closed an opportunity or deal. An account must have a closed opportunity associated with it.
B. Accounts are the backbone of information and represent prospective, existing, and former customers. An account may have multiple opportunities
Which of the following is an example of One-to-Many Relationships between Standard objects? A. Opportunities to Opportunity Products B. Accounts to Contacts C. Contacts to Tickets D. Contacts to Accounts
B. Accounts to Contacts
Universal Containers would like their sales reps to be able to send branded email invitations to customers for business meetings and to collaborate with customers from a branded Website to find a suitable meeting time. How can an Administrator accomplish this? A. Create a custom email template for invitations that displays your compant logo B. Add a company logo to meeting requests in Salesforce C. Create an external integration with Google calendar using Sites D. Enable Chatter to allow reps to Communicate with customers
B. Add a company logo to meeting requests in Salesforce
Marketing and Sales users at Universal Containers would like more visibility into Lead and Contact participation in this years Trade Show. How would an Administrator build this into the application? Choose 2 answers A. Create Cross-object formula fields to display campaign member record details on a lead or a contact record B. Alert lead and contact owners with workflow when a prospective customer regsiters for the event C. Customize the campaign member related list on the lead or contact object D. Create Cross-object formula fields to display lead or contact record details on a campaign member record
B. Alert lead and contact owners with workflow when a prospective customer regsiters for the event C. Customize the campaign member related list on the lead or contact object
After Spring &39; 11 upgrade the System Administrator noticed that he can no longer see the "Report Builder" permission on profiles. Which of the following explains the scenario? A. Report Builder is no longer in use in Spring 11. B. All profiles get access to the report builder by default. C. The old report wizard will be available only to users in Accessibility Mode. D. Only Group and Professional Edition organizations can use report builder. E. Only Enterprise and Unlimited Edition organizations can use report builder. F. None of the above.
B. All profiles get access to the report builder by default.
When you delete a case: A. All related events, tasks, case comments, attachments, and associated solutions are deleted B. All related events, tasks , case comments, and attachments are deleted. C. All related events, tasks, case comments, attachments, associated solutions, contacts, and accounts are deleted. D. Cases can never be deleted E. All related tasks and case comments are deleted.
B. All related events, tasks , case comments, and attachments are deleted.
When you define a Data Validation Rule, what else must you also define? A. Whether or not the field is required B. An Error Message C. What email gets sent if the Rule triggers D. Whether or not the record gets deleted
B. An Error Message
When importing Lead records you must use _______ Currency A. An active or inactive B. An active C. An inactive
B. An active
An account team can be added by all Except: A. Owner B. Anyone in the team C. Anyone above owner in role hierarchy D. Administrator
B. Anyone in the team
Which of the following is an automated process your organization can use to approve records in Salesforce.com? A. Validation Process B. Approval Process C. Workflow Rules D. Record Types
B. Approval Process
Which of the following are formats that you can use for creating a custom report? (A)Hierarchical (B) Matrix (C) Summary (D) Tabular A. A, B, C B. B, C, D C. A, C, D D. A, B, D
B. B, C, D
Which of the following feature allows you to send an email when an opportunity reaches a threshold value? A. Validation Rule B. Big Deal Alert C. Opportunity Alert D. Big Ticket Email
B. Big Deal Alert
How can you ensure that a value is entered in a field? A. By Field level security B. By Setting property in page layout C. By creating a lookup field D. By defining pickup list values
B. By Setting property in page layout
How would you allow collaborative access to accounts , contacts, contracts, opportunities, and cases of a US Sales rep, and Asia sales rep, and an EMEA sales rep? A. By Creating three sharing rules between them B. By creating a public group with all three Sales Reps C. By changing the Org wide defaults
B. By creating a public group with all three Sales Reps
IF(ISPICKVAL(picklist_field)) has the same output as: A. VAL(picklist_field) B. CASE(picklist_field) C. CASE("picklist_field") D. Picklist_field(VALUE)
B. CASE(picklist_field)
Where will a Campaign associated with a Lead be visible? Choose 2 answers A. Campaign Related List B. Campaign History Report C. Lead History Report D. Opportunity Related List
B. Campaign History Report C. Lead History Report
Identify the statements that define Apex data loader? A. Can be used to insert or extract SF records B. Can be used to insert,update,delete or extract SF records C. Can be used only to update and delete SF records D. Can be used to read,extract and load data from CSV E. Can be used to read,extract and load data from any MS office file
B. Can be used to insert,update,delete or extract SF records D. Can be used to read,extract and load data from CSV
What happens when an email is sent to a customer from a case? A. Case hierarchy is reset B. Case escalation is reset C. Case escalation rules are deleted D. Case assignment rules are deleted
B. Case escalation is reset
Which objects can be customized for history tracking? A. Solutions, Cases, Leads and Opportunities B. Cases, Leads, Solutions, Contracts, and Custom Objects C. Campaigns, Contracts, Custom Objects, and Solutions D. Opportunities, Leads, and Contracts
B. Cases, Leads, Solutions, Contracts, and Custom Objects
Which of the following Collaboration Cloud Enhancements Features are automatically visible to all users after Winter 11 and no setup is required? A. Free Chatter Users B. Chatter Search C. Chatter Invitations D. Files Tab E. Using Chatter Filters F. View Chatter Feeds
B. Chatter Search D. Files Tab E. Using Chatter Filters
Personalizing SFDC: If I want to update my personal info, email settings, etc. I have to: A. Contact head office B. Click "set up" in salesforce.com and edit my info
B. Click "set up" in salesforce.com and edit my info
Which statements are true about Cloud Scheduler? A. It is available in Group, Professional, Enterprise, Unlimited, and Developer Editions only. B. Cloud Scheduler is now enabled by default for all organizations. C. You can automatically see the New Meeting Request button on all eligible contact, lead, and person account detail pages. D. Meeting organizers can not use Cloud Scheduler to request meetings with customers, and have customers select preferred times before confirming the meeting. E. Administrators can add or remove the New Meeting Request button on multiple page layouts using the new Cloud Scheduler quick setup method.
B. Cloud Scheduler is now enabled by default for all organizations. C. You can automatically see the New Meeting Request button on all eligible contact, lead, and person account detail pages. E. Administrators can add or remove the New Meeting Request button on multiple page layouts using the new Cloud Scheduler quick setup method.
Export to Excel is available for Printable Lists: A. True B. False
B. False
What is one advantage of Salesforce CRM? A. Companies can seamlessly integrate their servers to Salesforce database for faster performance. B. Companies only need to maintain a compatible browser and a reliable internet connection. C. In house Servers can be acquired cheaper than normal D. None of the above E. All of the above
B. Companies only need to maintain a compatible browser and a reliable internet connection.
Through the Web-to-Case function, how is that case associated with a contact? A. Contact name B. Contact email C. Account name D. None of the above
B. Contact email
What steps are part of the process to enable Multi-Currency in an organization? A. Create a Sandbox B. Contact salesforce.com to enable multiple currencies C. Enable Advanced Currency Management D. Choose a default currency
B. Contact salesforce.com to enable multiple currencies D. Choose a default currency
You can enable field encryption by: A. Selecting "Enable Field Encryption" under Organization Wide Defaults B. Contacting Saleforce.com Customer Support C. It is enabled by default
B. Contacting Saleforce.com Customer Support
When you transfer an Account which of the following objects are automatically transferred? A. Contacts (on business accounts only), attachments, open opportunities owned by the current account owner B. Contacts (on business accounts only), attachments, notes, open activities, open opportunities owned by the current account owner C. Attachments, notes, open activities, open opportunities owned by the current account owner D. Contacts (on business accounts only), attachments, notes, open activities
B. Contacts (on business accounts only), attachments, notes, open activities, open opportunities owned by the current account owner
The system administrator needs to ensure that all Leads coming from the website are assigned a website lead queue, that all Leads for a recent trade show are assigned to Matt Wilson and all other leads are assigned to Phil Smith. The system administrator will A. Create 3 assignment rules B. Create 1 assignment rule with multiple criteria entries C. Create an assignment rule and 2 workflow rules D. Use workflow rules to accomplish this
B. Create 1 assignment rule with multiple criteria entries
If Phil is promoted from a Sales Associate to Senior Sales Exec, and the new sales associate is appointed to take Phil's responsibilities. What are the appropriate steps to transfer Phil's account to the new associate? A. Overwrite Phil's User Profile with the new associates information and create a new profile for Phil. B. Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Associate role and transfer all the accounts, opportunities and leads to the new associate. C. Associate the new role to Phil's existing profile and Transfer all the accounts, opportunities and leads to the new associate. D.None of the above
B. Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Associate role and transfer all the accounts, opportunities and leads to the new associate.
If Phil is promoted from a Sales Associate to Senior Sales Exec, and the new sales associate is appointed to take Phil's responsibilities. What are the appropriate steps to transfer Phil's account to the new associate? A. Overwrite Phil's User Profile with the new associates information and create a new profile for Phil. B. Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Associate role and transfer all the accounts, opportunities and leads to the new associate. C. Associate the new role to Phil's existing profile and Transfer all the accounts, opportunities and leads to the new associate. D. None of the above
B. Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Associate role and transfer all the accounts, opportunities and leads to the new associate.
From the below ...identify the WF action? A. Create inbound messages B. Create tasks C. Create mobile alerts D. Create section updates
B. Create tasks
A sales manager would like to view a dashboard from the perspective of different users and switch between users without editing the dashboard. How would an administrator enable this? A. Grant the sales manager the "Drag-and-Drop Dashboard Builder" permission. B. Create the dashboard as dynamic dashboard. C. Grant the sale manager the "Manage Dynamic Dashboards" permission. D. Grant the sales manager the "View My Teams Dashboards" permission.
B. Create the dashboard as dynamic dashboard. D. Grant the sales manager the "View My Teams Dashboards" permission.
Which of the following object relationships is NOT allowed? A. Standard object as the "master" and a custom object as the detail B. Custom object as the master" and a standard object as the detail C. Custom object as a lookup to a standard object D. Custom object as a lookup to a custom object
B. Custom object as the master" and a standard object a
Which of these are inherited from objects on homepage in a console layout? A. Related lists B. Custom objects C. Field level security D. Page layout
B. Custom objects C. Field level security
Which statement about custom summary formulas is true? A. Reports can be grouped by a custom summary formula result B. Custom summary formulas can reference a formula field within a report C. Custom summary formulas can reference another custom summary formula D. Custom summary formulas can be used in a report built from a custom report type
B. Custom summary formulas can reference a formula field within a report D. Custom summary formulas can be used in a report built from a custom report type
In order to Enable Territory Management you should have: A. Standard Profile B. Customizable Forecasting C. Enable Forecasting D. All of the above
B. Customizable Forecasting
When creating a recurring event what are the maximum occurrences by interval? A. Daily: 100 Weekly: 52 Monthly: 60 Yearly: 10 B. Daily: 100 Weekly: 53 Monthly: 60 Yearly: 10 C. Daily: 100 Weekly: 52 Monthly: 60 Yearly: 5 D. Daily: 365 Weekly: 52 Monthly: 12 Yearly: 1
B. Daily: 100 Weekly: 53 Monthly: 60 Yearly: 10
A Sales VP wishes to view Dashboard data by region within his territory - what feature will allow this? A. Dynamic Dashboards B. Dashboard Filters C. Dashboard Snapshots D. This is not possible
B. Dashboard Filters
Which Import functionality of salesforce.com should be used if one needs to import the 30000 Cases in Salesforce.com? A. Import Wizard B. Data Loader C. Any one of A or B D. None of A or B
B. Data Loader
You will need a security token to access Salesforce via (choose all that apply) A. Import Wizard B. Data Loader C. Salesforce for Outlook D. All of the above
B. Data Loader C. Salesforce for Outlook
If a user leaves your company, the system administrator should do the following to prevent future access to the Salesforce org. A. Delete their user record B. De-activate their user record C. Delete any accounts or contacts owned by that user D. None of the above
B. De-activate their user record
On deleting a Tab from an Application ___________. A. Deletes the Tab from Salesforce.com B. Deletes the tab from that Application C. Deletes that particular Object of whose Tab is deleted D. All of the Above
B. Deletes the tab from that Application
Multiple Approvers have received your request for approving a discount that was invoked by the approval process? Approver A rejects your request. Approver B accepts your request after Approver A rejects it. Is your request approved or denied. (Assume you need only one person to approve out of all the approvers) A. Approved B. Denied C. Approval process is revoked D.Approval changes to pending stage due to conflict within approvers
B. Denied
Multiple Approvers have received your request for approving a discount that was invoked by the approval process? Approver A rejects your request. Approver B accepts your request after Approver A rejects it. Is your request approved or denied. (Assume you need only one person to approve out of all the approvers) A. Approved B. Denied C. Approval process is revoked D. Approval changes to pending stage due to conflict within approvers
B. Denied
Which is not true about enhanced list views? (Choose 2) A. Multiple records can be edited in list views B. Dependent picklist can be edited with inline editing in list views C. Inline editing is possible with list views D. Record types can be changed in list views
B. Dependent picklist can be edited with inline editing in list views D. Record types can be changed in list views
Which one of these is NOT a recorded "activity" in SFDC? A. Emails B. Dials C. Events D. Tasks E. Log a Call (after call completion)
B. Dials
Which objects can be stored in a folder? A. Emails B. Documents C. Dashboards D. Reports
B. Documents C. Dashboards D. Reports
The SideBar search does not Search the following: Choose 3 answers A. Custom Objects B. Documents C. Products D. Reports E. Solutions
B. Documents C. Products E. Solutions
File attachments, document tabs, and sales force content count towards Data Storage: A. True B. False
B. False
Forecasting can be used with Custom Fiscal Years. A. True B. False
B. False
Mass Mail Contacts option doesn't appear under the Tools section in the Contacts tab, what could have caused this? A. The user Role is insufficient to view this tool B. Email is unchecked for that profile in FLS C. This is a bug and must be escalated D. Mass mail is not enabled for the profile. E. Mass mail is not checked in FLS
B. Email is unchecked for that profile in FLS D. Mass mail is not enabled for the profile.
Which data can be synched using the new Salesforce for Outlook? A. Custom objects B. Events C. Leads D. Contacts
B. Events D. Contacts
Which option is NOT true of events? A. Events are scheduled events or meetings B. Events are to-do lists C. I can invite participants to an Event (like scheduling a demo, for example) D. Events automatically move to Activity History when the time of the Event is past.
B. Events are to-do lists
Salesforce.com archives older activities according to which of the following conditions: A. Closed Events 180 days old B. Events with a due date greater than 365 days old C. Open tasks with a due date greater than 365 days old D. Closed tasks with a due date greater than 365 days old E. Closed tasks without a due date that were created more than 365 days ago
B. Events with a due date greater than 365 days old D. Closed tasks with a due date greater than 365 days old E. Closed tasks without a due date that were created more than 365 days ago
Time-dependent workflow will not work with which type of workflow evaluation criteria? A. Only when a Record is created B. Every time a Record is created or edited C. Every kind of workflow evaluation criteria D. When a Record is edited and it didn't previously meet the rule criteria
B. Every time a Record is created or edited
When are the formula fields Re - Calculated? A. Every 15 minutes B. Every time they are seen C. After every DML Operation D. Admin can set the time of Refresh
B. Every time they are seen
What type of information can NOT be shown with an S-Control Dashboard component? A. Combination of two other Dashboard components B. External feed of data C. Data Warehouse information D. Flash representations of data
B. External feed of data
A Workflow rule can only be triggered when a record is created. A. True B. False
B. False
A custom multi-select picklist can be the controlling field for a dependent field A. True B. False
B. False
A new list view can be created from within the console A. True B. False
B. False
A role has many to many relationships with the user? A. True B. False
B. False
A security token is required for API access when connecting from an IP address within the list of trusted networks. A. True B. False
B. False
A solution can only belong to one category. A. True B. False
B. False
A user with a Chatter Free User profile has access to records in Salesforce such as Accounts and Contacts. A. True B. False
B. False
Adding a user to the sales team group will give access to opportunity records that was previously a restricted account. A. True B. False
B. False
Advanced filter conditions can be applied to a roll-up summary field: A. True B. False
B. False
All fields on the Approval page layout are available to view on the Approval History related list A. True B. False
B. False
Author and the owner have same access to the document A. True B. False C.Neither True nor False
B. False
Can an end user import Members into a Campaign? A. True B. False
B. False
Can you make a standard field unique? A. True B. False
B. False
Case escalation rules triggered on the last modification will be reset each time a user adds an activity or sends an email from the case record? A. True B. False
B. False
Changes you make to records while using Connect Offline are lost. A. True B. False
B. False
Chatter is not available for Mobile Users? A. True B. False
B. False
Clients do not have to enable Customizable forecasting before they can ask salesforce to activate Territory Management. A. True B. False
B. False
Custom Report Types (CRT) allows you to build a framework from which users can create and customize reports in the report wizard but not in report builder. A. True B. False
B. False
Custom Summary Formulas can run calculations on report calculations. A. True B. False
B. False
Custom formula fields can reference other custom formula fields including themselves. A. True B. False
B. False
Customer Portal users can view the tags section of a page, if it is included in a page layout. A. True B. False
B. False
Customizable Forecasting cannot be enabled for use with Custom Fiscal Years A. True B. False
B. False
Dashboards can be created by using Standard Reports as Source Reports? A. True B. False
B. False
Data Validation Rules are executed for a field (vs. as record). A. True B. False
B. False
Data validation ensures the integrity of data when data is exported in SF A. True B. False
B. False
Default values are available for standard text fields A. True B. False
B. False
Documents count toward Data Storage. A. True B. False
B. False
Even a user with "View all data" (VAD) permission cannot view hidden folders as well as folders shared to no one. A. True B. False
B. False
Existing records that meet the Workflow Rule criteria trigger the Rule. A. True B. False
B. False
What can users do when Chatter feed tracking is enable for dashboards? Choose 2 answers. A. Follow files and links for a dashboard. B. Follow posts and comments for a dashboard. C. Follow posts and comments for the dashboard source reports. D. Auto-follow dashboards created by the user.
B. Follow posts and comments for a dashboard. C. Follow posts and comments for the dashboard source reports.
History Tracking can be performed on the following Standard Objects Except Select the choice which is applicable. A. Accounts B. Forecasts C. Contacts D. Leads E. Opportunities
B. Forecasts
What is the use of campaign influence feature on opportunities? A. Help calculate ROI B. Give a list of campaigns that influenced the user C. To check if web to lead is working properly D. To ensure duplicate records are not created
B. Give a list of campaigns that influenced the user
Select all which are true about Contacts Objects A. Can be associated with an Account B. Has to be associated with an Account C. One contact can belong to multiple Accounts D. One Account can have multiple Contacts
B. Has to be associated with an Account D. One Account can have multiple Contacts
What happens when a user owns an opportunity record but does not have the Read permission on Opportunity Object? A. He still sees the Opportunity record B. He is not able to see the Opportunity Record C. This case can never arise
B. He is not able to see the Opportunity Record
Organization-Wide Default Sharing Rule for Calendar Access Default is as Follows: A. Hide Details B. Hide Details and Add Events C. Show Details D. Show Details and Add Events
B. Hide Details and Add Events
Which information not captured on user record in Salesforce? A. Locale B. Hire date C. Employee number D. Delegated approval
B. Hire date
What is the purpose API Token field on the User object? A. Displays the users API token B. Indicates whether an API token has ever been reset. C. Enables users to receive an API token
B. Indicates whether an API token has ever been reset.
When looking at a vertical column chart, what can a user click on to drill down to a filtered source report? Choose 3 answers A. Component header B. Individual groups C. The Y - axis D. Legend entries E. The X- axis
B. Individual groups D. Legend entries E. The X- axis
Which of the following events are allowed while writing a trigger on feeds item and feed Comment object? A. Insert, Update B. Insert, Delete C. Insert, Undelete D. Update, Undelete E. Insert, Update, Delete
B. Insert, Delete
Which are true about Trialforce Email Branding? A. It is available only in Unlimited, Enterprise and Developer Editions B. It allows you to modify system-generated emails so that they appear to come from your company rather than from Salesforce.com. C. Trialforce Email Branding is automatically enabled for existing partners with Trialforce and when a new partner request Trialforce. D. Trialforce Email Branding only applies to users who sign up for your application through Trialforce.
B. It allows you to modify system-generated emails so that they appear to come from your company rather than from Salesforce.com. D. Trialforce Email Branding only applies to users who sign up for your application through Trialforce.
Which is true about Salesforce Knowledge Sidebar for the Service Cloud Console? A. After spring 11 release, console users automatically see a sidebar that displays titles of Salesforce Knowledge articles that may solve the case they're working on. B. It automatically searches and returns articles from your knowledge base that match any of the words typed in the Subject of a case. C. There is no such thing as Knowledge Sidebar.
B. It automatically searches and returns articles from your knowledge base that match any of the words typed in the Subject of a case.
Which of the following are part of the Service Cloud offering? A. Opportunities B. Knowledge C. Entitlements D. Campaigns E. Quotes
B. Knowledge C. Entitlements
While Scheduling an email reports user specifies all except A. Specify a running user B. Link to report C. Specify a frequency D. Set start and end dates
B. Link to report
Which of these is NOT true of "list views" in SFDC: A. I can choose different list formats from the drop-down menu at the top of any list. B. List views can only be created or customized by my administrator C. List views are customizable, and I can create and customize my own views D. I can change my list view format for any record type by choosing a view type from the drop-down-menu E. I can drag and drop columns within my list view to change the appearance or order of data
B. List views can only be created or customized by my administrator
What type of relationship should be built for a one-to-one? A. Master-Detail Relationship B. Look-up Relationship C. Master-Detail Field D. Look-up Field
B. Look-up Relationship D. Look-up Field
Which function can be performed using enhanced profile management? Choose 2 answers A. Merge profiles B. Make mass permission modifications across multiple profiles C. Make mass profile name changes D. Edit profile permissions directly in a list view
B. Make mass permission modifications across multiple profiles D. Edit profile permissions directly in a list view
Which of the following is not a valid business process in Salesforce.com? A. Sales Processes B. Marketing Process C. Lead Processes D. Support Processes E. Solution Processes
B. Marketing Process
Which of the following is a standard Profile? A. Sales User B. Marketing User C. Invoice Manager D. Contract Manager
B. Marketing User D. Contract Manager
Which report format summarizes data in a grid against horizontal and vertical criteria and provides totals for both rows and columns? A. Summary B. Matrix C. Tabular
B. Matrix
Which graphs rely on grand total for dashboards? A. Metric and table B. Metric and gauge C. Table and gauge D. Table and line
B. Metric and gauge
Which of the following components inherits the record type and profile associations, related lists, fields, and field access settings from its associated page layout? A. Console layout B. Mini Page Layout C. Detail View D. Related Objects
B. Mini Page Layout
An opportunity that reaches the threshold with 80% probability will trigger additional alerts if the probability subsequently goes higher to 85%. A. Yes B. No C. Depends on the Settings
B. No
Are custom object reports accessible when you add a custom object tab? A. Yes B. No C. Only if the Object is not related to any other object
B. No
Assume the Organization Wide default sharing is set to private for all objects and no sharing rules have been created. You have two users in the Sales Rep Role, can they view each other's data? A. Yes B. No
B. No
Can WF update formula fields? A. Yes B. No
B. No
Can a user restrict access with the help of the sharing rules? A. Yes B. No
B. No
Can an administrator change the profile settings of the Standard Solution Manager profile? A. Yes B. No C. Depends on the Setting of the Administrator profile
B. No
Do Validation rules get enforced on the Lead Conversion? A. Yes B. No
B. No
Do opportunities or cases have import wizards? A. Yes B. No
B. No
Do users have to display the jump page every time they create a new record? A. Yes B. No
B. No
Does access to folders respect the role hierarchy? A. Yes B. No
B. No
If I'm looking at a detail page, do I know what record type it is? A. Yes B. No
B. No
If your company's fiscal year begins on February 1st and contains the 12 gregorian months, do you need to enable custom fiscal years? A. Yes B. No
B. No
Is it possible to have Sidebar search enabled with Global Search? A. Yes B. No
B. No
The Self Service Portal and Customer Portal are the same technology? A. Yes B. No
B. No
When a field is deleted from the page layout, does it is also deleted from the Object? A. Yes B. No
B. No
When creating users, does the alias need to be unique? A. Yes B. No
B. No
When using Territory Management, can an opportunity be associated with multiple territories? A. Yes B. No
B. No
Will WF evaluate rules retroactively? A. Yes B. No
B. No
Can a Standard User Profile import members into a campaign? A. Yes. B. No. C. Only if they have "Import Campaign Members" permission checked. D. Only if they have "Modify All Data" permission checked.
B. No.
If your org is configured for data export, you can generate backup files manually how often? A. Everyday B. Once every 7 days C. Once every 15 days D. Once every 5 days
B. Once every 7 days
Which will appear on your pipeline report? A. Leads B. Opportunities C. Accounts
B. Opportunities
A lead has been converted. Where can we find the campaigns associated with it? Select 2. A. Campaign history list B. Opportunity campaign related list C. Contact campaign related list D. Campaign history report E. Campaign related list on account
B. Opportunity campaign related list C. Contact campaign related list
Where does the click path Your Name --> Set up -> Security controls -> Sharing settings lead to? A. Custom Profile B. Organization wide Defaults C. Trusted IP Ranges
B. Organization wide Defaults
What are the three core building blocks of Security and Access in Salesforce? A. Profile Restriction B. Organization-wide Defaults C. Profiles D. Role Hierarchy E. Sharing F. Chatter Groups
B. Organization-wide Defaults D. Role Hierarchy E. Sharing
Record types are used to implement custom business processes by associating them to specific A. Objects B. Page Layouts C. Records D. Campaigns
B. Page Layouts
Record types are used to implement custom business processes by associating them to specific: A. Objects B. Page Layouts C. Records D.Campaigns
B. Page Layouts
A System Administrator can edit a profile to: A. Prevent a user from viewing custom tabs B. Prevent the use of Mass email C. Deny a user access to other users leads
B. Prevent the use of Mass email
Assets are related to which of the following sets of objects? A. Opportunities, Products, Cases, Accounts, and Contacts B. Products, Cases, Accounts, and Contacts C. Cases, Contracts, Accounts, and Contacts D. Opportunities, Cases, and Accounts E. Opportunity Line Items, Cases, Accounts, and Contacts
B. Products, Cases, Accounts, and Contacts
API's are not available for use in which Salesforce.com edition? A. Developer Edition B. Professional edition C. Enterprise Edition D. Unlimited edition
B. Professional edition
A particular role needs edit on contacts, view, edit and delete on contracts and only view on accounts. Where can the administrator make the change? A. User record B. Profile C. Organization wide default D. Sharing role E. Public group
B. Profile
Page layouts are assigned to _____________. A. Users B. Profiles C. Roles D. Roles & subordinates
B. Profiles
Define the Tabular Report. A. Provides a listing of data, plus sorting and subtotaling of data. May be used to support dashboard components. B. Provides a simple listing of your data without subtotals. The only format that has a floating report header. C. Summarizes data in a grid against horizontal and vertical criteria. Matrix reports provide totals for both rows and columns. Matrix reports may also be used to support dashboard components.
B. Provides a simple listing of your data without subtotals. The only format that has a floating report header.
Name one place where inline Editing is not currently possible. (Choose 2 answers) A. List Views B. Related Lists C. Edit Page D. All of the above
B. Related Lists C. Edit Page
Following are the Custom Business Objects EXCEPT: A. Use Force.com builder to build your own objects B. Standard Salesforce.com Objects C. Capture key, related information that applies to your business D. Correlate to tables in the database E. All of the above
B. Standard Salesforce.com Objects
Conditional formatting is available for: A. Table & matrix B. Summary and matrix C. Summary and table D. Matrix and tabular
B. Summary and matrix
The value in a Custom Field called Salary is 50,000. What would the formula, ISNUMBER (Salary_c), return A. FALSE B. TRUE C. Depends on the Users Locale D. 50.000
B. TRUE
Select the best component to use if you want to list the top five sales performers on a dashboard. A. Chart B. Table C. Metric D. Gauge
B. Table
Identify the dashboard components from the list A. Dates B. Tables C. Gauge D. Filters E. Summary F. Matrix
B. Tables C. Gauge
Which of the following is true if you remove the "Read" permission from a users profile for a standard object? A. Tabs of that object type will be visible, Fields of that type will not be visible on other tabs, related lists of that type will be visible on other tabs, search results will not return records of that type, report data for records of that type will not be available, merge fields of that type will not be available, and custom links of that type will not be visible B. Tabs of that object type will not be visible, Fields of that type will not be visible on other tabs, related lists of that type will not be visible on other tabs, search results will not return records of that type, report data for records of that type will not be available, merge fields of that type will not be available, and custom links of that type will not be visible C. Tabs of that object type will not be visible, Fields of that type will be visible on other tabs, related lists of that type will not be visible on other tabs, search results will not return records of that type, report data for records of that type will not be available, merge fields of that type will not be available, and custom
B. Tabs of that object type will not be visible, Fields of that type will not be visible on other tabs, related lists of that type will not be visible on other tabs, search results will not return records of that type, report data for records of that type will not be available, merge fields of that type will not be available, and custom links of that type will not be visible
What is the default report format for new reports created in report builder? A. Summary B. Tabular C. Matrix
B. Tabular
You have a custom object called "Widgits" which has a Master-Detail Relationship with Accounts. What happens when you delete an account with associated Widgits? A. You cannot delete the account without first deleting the associated "Widgits" B. The Widgits are deleted C. The account is deleted, but the Widgits remain in Salesforce CRM
B. The Widgits are deleted
You convert a lead that is linked to multiple campaigns what is inserted into the opportunity Campaign Source field? A. The campaign source field is left empty B. The campaign with the most recently updated member status is mapped to the new opportunity C. The first campaign linked to the lead, based on time stamp, is mapped to the new opportunity
B. The campaign with the most recently updated member status is mapped to the new opportunity
What happens when you delete an object that is related to a junction object by a lookup relationship? A. The junction object is deleted B. The related field in the junction object is deleted C. The master records are deleted D. The intersection object is deleted
B. The related field in the junction object is deleted
What happens when you delete an object that is related to a junction object by a lookup relationship? A. The junction object is deleted B. The related fields in the junction object is deleted C. The master records are deleted D. The intersection object is deleted
B. The related fields in the junction object is deleted
What is a roll-up summary field? A. A roll-up summary fields lets you rollback the data that was changed last week. B. The roll-up summary field is a custom field that aggregates child record information in to parent record C. The roll up summary field is only accessible via API. D.The roll up summary field gives you a summary of the data type and object relationship
B. The roll-up summary field is a custom field that aggregates child record information in to parent record
If a field on page layout is required and is read-only on FLS, what would the user experience on UI? A. The user is able to enter value because it is required B. The user is not able to edit it because it is read only C. The user is not able to see it D. The user is able to edit it but not able to save it
B. The user is not able to edit it because it is read only
To prevent a user from logging into the Salesforce org outside normal business hours, the System Administrator would do this in: A. The user record B. The user's profile record C. Network settings D. The role hierarchy E. None of the above Correct Answer: B
B. The user's profile record
Which of the following statements are true about trusted ranges? A. They enable end users to activate additional IP addresesses for accessing salesforce. B. They are used to identify regular SF users. C. They include IP addresses that are used in conjuction with a browser cookie. D. They approve login requests from unknown browsers and IP addresses.
B. They are used to identify regular SF users. C. They include IP addresses that are used in conjuction with a browser cookie.
Why would you use early triggers? A. To escalate a case according to a time zone B. To allow notification before a case actually escalates C. To escalate any case within a period D. To send an auto response email to customers
B. To allow notification before a case actually escalates
How can Chatter feed for content can be used? Choose 2 answers A. To store Chatter posts in content B. To share files from a workspace to a feed C. To link a workspace to a Chatter from content D. To search for files posted to Chatter from content
B. To share files from a workspace to a feed D. To search for files posted to Chatter from content
Where are active currencies located? A. Security Control B. User record (Personal Setup) C. Company Profile D. None of the above
B. User record (Personal Setup) C. Company Profile
Which administrative permissions are necessary in order to edit profiles? A. Manage Users and Customize Application B. View Setup and Configuration, Manage Users and Customize Application C. View Setup and Configuration, Manage Users and Manage Profiles D. Manage Profiles and Manage Users E. View User Configuration, and Manage Users F. View setup and Configuration, View User Configuration, Manage Users and Manage Profiles
B. View Setup and Configuration, Manage Users and Customize Application
UI component for tag Access (Choose 2) A. Edit tag links B. View tags on header C. Sidebar widget
B. View tags on header C. Sidebar widget
UI component for tag Access (Choose 2) A. Edit tag links B. View tags on header C. Sidebar widget D. Search Tags
B. View tags on header D. Search Tags
When are WF rules evaluated? A. Before a record is deleted B. When a record is created/updated C. After a record is created D. When a record is cloned
B. When a record is created/updated
Inline editing updates the field when A. The field is saved/updated B. When the record is saved/updated C. When the return key is pressed D. None of the above
B. When the record is saved/updated
Which of the following features is not available in Professional Edition? A. Big Deal Alert B. Workflow C. Account Sharing Rules D. Multi-Currency
B. Workflow
An S-Control may be all of the following EXCEPT: A. HTML B. XML C. URL D. Snippet
B. XML
Is the DataLoader Cloud based? A. No B. Yes
B. Yes
How can you export accounts and contacts in a Contact Manager edition of Salesforce? A. Since there is no Weekly Export in contact manager, you can instead install Salesforce for outlook. B. You can create a report on those records and use the "Export Details" button. C. Use Connect for Outlook because Salesforce for Outloook does not run without API. D. Export those records using weekly data export from "Setup > Administration Setup > Data Management > Export". E. There is no export option in Contact Manager
B. You can create a report on those records and use the "Export Details" button.
Which of the following statements is true about Dashboard Refreshes? A. Your organization is limited to no more than 400 scheduled dashboard refreshes. Unlimited Edition users can schedule up to two dashboard refreshes per hour per day; Enterprise Edition users can schedule up to one dashboard refresh per hour per day. B. Your organization is limited to no more than 200 scheduled dashboard refreshes. Unlimited Edition users can schedule up to two dashboard refreshes per hour per day; Enterprise Edition users can schedule up to one dashboard refresh per hour per day. C. Your organization is limited to no more than 200 scheduled dashboard refreshes. Unlimited Edition users can schedule up to four dashboard refreshes per
B. Your organization is limited to no more than 200 scheduled dashboard refreshes. Unlimited Edition users can schedule up to two dashboard refreshes per hour per day; Enterprise Edition users can schedule up to one dashboard refresh per hour per day.
A custom multi-select picklist can be a controlling field for a dependent field? A. True B.False
B.False
The formula cannot reference any field that is restricted by Field level security. A. True B.False
B.False
When you delete a product, the opportunity associated with that product will be suspended until further action is taken. A. True B.False
B.False
Workflow cannot be triggered upon import. A. True B.False
B.False
Custom Formula fields do Not support which of the following functional expression? A. Adding multiple records together B. If/then/else conditional statements C. Clickable image buttons D. Combine text strings together
C. Clickable image buttons
What is the maximum number of records to be printed in the Printable View of a list view? A. 2.000 B. 100 C. 1.000 D. 200
C. 1.000
You are limited to ________ new picklist or multi-select picklist values for any field during a single import A. 10 B. 100 C. 1000 D. No limit
C. 1000
How many profiles can load in a single list view with Enhanced Profile Management enabled? A. 300 B. 500 C. 200 D. 1.000
C. 200
Your recycle bin record limit is ________ times the Megabytes (MBs) in your general storage A. 20 B. 50 C. 25 D. 500
C. 25
What is the max length of the field type "Text"? A. 3200 B. 320 C. 250
C. 250
Maximum number of values allowed in a controlling field is: A. 500 B. 100 C. 300 D. 200
C. 300
What is the number of values allowed independent picklist? A. 10 B. 100 C. 300 D.50
C. 300
What is the maximum of actions per time trigger you can have in a Workflow Rule? A. 50 B. 20 C. 40 D. 80 E. 33 F. 10
C. 40
How many custom fields can be created on an object in an unlimited Edition? A. 100 B. 200 C. 400 D. Unlimited Fields
C. 400
What statement is true regarding a custom field formula? A. Not reference standard, custom, or other objects B. Can contain formulas up to 4000 character C. 4000 character is the limit on the compiled size of the formula D.The formula can reference themselves
C. 4000 character is the limit on the compiled size of the formula
What statement is true regarding a custom field formula? A. Not reference standard, custom, or other objects B. Can contain formulas upto 4000 character C. 4000 character is the limit on the compiled size of the formula D. Formula can reference themselves
C. 4000 character is the limit on the compiled size of the formula
How many Solution records can be imported via Import Wizard? A. 500 B. 5.000 C. 50.000 D. Solution Records cannot be imported via Import Wizard
C. 50.000
How many roles can you create for your org? A. 200 B. 300 C. 500 D. No Limit
C. 500
How many records of a custom object can a System Admin import using the Salesforce Import Wizard? A. 500 B. 5000 C. 50000 D. 500000
C. 50000
What is the maximum length of the alias field? A. 12 B. 10 C. 8
C. 8
A Look-up field can look up to what? A. An Object B. A field C. A record D. A report
C. A record
Queues cannot be created on which Object in salesforce.com? A. Lead B. Case C. Account D. Custom Object
C. Account
The system administrator needs to prevent telesales teams from logging into Salesforce outside of the office. How will he/she do this? A. There is not way to do this B. Setup | Security Controls | Network Access and specify the team's range of IP addresses C. Add the range of IP addresses to the team's profile(s) D. Contact salesforce.com as this feature must be enabled
C. Add the range of IP addresses to the team's profile(s)
Which one is the following is a salesforce.com definition for an opportunity? A. Any person, organization or company that may be interested in your products and services, not yet customers B. An organization, individual or company involved with your business such as customers, competitors and partners C. Any potential revenue-generating event i.e. "sales deal" D. Any individual or influencer associated with an account
C. Any potential revenue-generating event i.e. "sales deal"
Specifying a "running user" in dashboard means: A. Any user above running user can edit and delete the dashboard B. Any user below running user can view only their own records C. Any user can view all records that the running user role can view D. Only the running user can view the dashboard
C. Any user can view all records that the running user role can view
On Lead Conversion a Lead Object Custom field can not be mapped to Which Object custom field? A. Account B. Contacts C. Case D. Opportunity
C. Case
On Lead Conversion a Lead Object Custom field cannot be mapped to Which Object custom field? A. Account B. Contacts C. Case D. Opportunity
C. Case
Data storage include the following: (check all that apply) A. Salesforce Chatter B. Files in attachments C. Cases D. Email Messages E. Ideas
C. Cases D. Email Messages E. Ideas
When converting a lead, what values are transferred to the opportunity? A. Amount = Lead Amount B. Close Date = Today C. Close Date = Last day in fiscal quarter D. Stage = First stage in list
C. Close Date = Last day in fiscal quarter D. Stage = First stage in list
Which feature in SFDC combines a list view and related records into one screen with different frames so that users have all the information they need when interacting with Salesforce.com? A. Accounts B. Asset C. Console D. Call Center E. Campaign
C. Console
Which of the following does not need business process? A. Leads B. Opportunities C. Contacts D. Cases
C. Contacts
Which permission allows a user to create a new solution? A. Edit B. Read C. Create D. Delete
C. Create
AW Computing needs to track the manufacturer and model for specific computers and laptops. How can the system administrator ensure that manufacturer selected influences the values available for model. A. Create a multi-select picklist field that includes both manufacturers and models. B. Create a lookup field from the manufacturer object to the model object C. Create a manufacturer field as a controlling picklist and the model as a dependent picklist D. Create a manufacturer field as the dependent picklist and the model as the controlling picklist.
C. Create a manufacturer field as a controlling picklist and the model as a dependent picklist
Which field on the user record controls the currency for quotas, forecasts, and reports? A. Default Currency ISO code B. Locale C. Currency D. Information Currency
C. Currency
All of the following may be uploaded to the AppExchange Directory EXCEPT: A. Custom Tabs B. Custom Fields on Custom Objects C. Custom Fields on Standard Objects D. Custom Assignment Rules
C. Custom Fields on Standard Objects
Which of the following fields CAN NOT be a controlling field for Dependent Picklists? A. Standard Picklist B. Custom Picklist C. Custom Multi-Select Picklist D. Standard Checkbox E. Custom Checkbox
C. Custom Multi-Select Picklist
All the following are Main Setup areas in Salesforce.com EXCEPT? A. Personal Setup B. App Setup C. Data Setup D. Administration Setup
C. Data Setup
The formula editor may be used all of the following places EXCEPT: A. S-Control B. Formula Field C. Default Values on Standard Fields D. Workflow Field Updates
C. Default Values on Standard Fields
The formula editor may be used all of the following places EXCEPT: A. S-Control B. Formula Field C. Default values on Standard Fields
C. Default values on Standard Fields
Which of the following cannot be done by a user to records owned by others when the organization wide default is set to Read / Write to an object? A. Add related records B. Search Records C. Delete records D. Change ownership E. Report on records F. Edit details on records
C. Delete records D. Change ownership
Workflow Field Updates specify the field you want updated and the new value for it. Depending on the type of field, you can do the following Except: A. Choose to apply a specific value B. Make the value blank C. Delete the Field D. Calculate a value based on a formula you create
C. Delete the Field
The system administrator was testing workflow rules and needs to delete pending time-based workflow actions. How can he/she do this? A. Delete the workflow rule B. Deactivate the workflow rule C. Delete the actions in the Time-based Workflow queue D. Reset passwords for all users of the org E. None of the above
C. Delete the actions in the Time-based Workflow queue
In which of the following edition you can create a Managed Package? A. Professional Edition B. Full Test Sandbox C. Developer Edition D. Unlimited Edition E. Enterprise Edition
C. Developer Edition
Which is a capability of drag-and-drop dashboards? Choose 2 answers: A. Drag and Drop a dashboard onto any page in Salesforce B. Drag and Drop records onto a dashboard C. Drag and Drop reports onto a dashboard as the data source of the component D. Drag and Drop chart types onto a dashboard to create a component
C. Drag and Drop reports onto a dashboard as the data source of the component D. Drag and Drop chart types onto a dashboard to create a component
If you delete a case, which two also get deleted? A. Account B. Solution C. Event D. Attachments
C. Event D. Attachments
What would prevent a user from including fields when running a report? A. Field-level security & page layouts B. Page layouts only C. Field-level security only D. None of the above
C. Field-level security only
Which salesforce.com feature allows the org to capture ROI on online advertising? A. Web-to-lead B. Web-to-case C. Google adwords D. S-controls E. Online campaign
C. Google adwords
Which two functions return the same result when used with fields of the same data type? A. ISBLANK() and BLANKVALUE() B. ISNULL() and LEN() C. ISBLANK() and ISNULL() D. ISBLANK() and ISEMPTY()
C. ISBLANK() and ISNULL()
Which of them is not a Standard Business Object? A. Accounts B. Contacts C. Ideas D. Leads
C. Ideas
What are true for the data loader? A. It deduplicates and inserts records B. It comes installed with salesforce.com application C. It can load all objects, including custom objects D. It cannot load custom objects E. It generates an error report after the loading
C. It can load all objects, including custom objects E. It generates an error report after the loading
Select the option that is NOT true of the "stay in touch" feature in SFDC: A. I can send single emails, or mass emails, to all of my existing accounts or prospects. B. I can use this feature to update contact information in one click via email - this keeps my customer data up to-date. C. It rubs my feet before I go to bed each night.
C. It rubs my feet before I go to bed each night.
What needs to be specified to schedule a Report? A. Objects B. Date Range C. Location D. Frequency
C. Location D. Frequency
Which of the following is not a standard Profile? A. System Administrator B. Read only C. Marketing Director D. Partner Portal User E. Standard Administrator
C. Marketing Director D. Partner Portal User E. Standard Administrator
The Director of Sales wants a report that shows the trending performance of his sales reps. He would like to see the trend by month, with a review of the previous 6 months. Which report format would you use to create this custom report? A. The Tabular Report B. The Summary Report C. Matrix Report.
C. Matrix Report.
Which of the following cannot be used as a source report for the Analytical Snap Shot? A. Tabular Reports B. Summary Reports C. Matrix Reports D. All can be used
C. Matrix Reports
What is the Impact on a User of the Organization level Locale Changes? A. The default Locale of the user is also set to the new Organization Level locale B. The User is asked for a Choice; if he would like to choose New Organization Locale or his own Locale C. No Impact on the User as he keeps using his own default Locale D. From a new session, user will see everything in the New Organization Locale
C. No Impact on the User as he keeps using his own default Locale
Can I change the location of Chatter feeds? How? A. Yes. Using page layouts B. Yes. But only for Admin users C. No. But it can be hidden or shown depending on user preferrence D. None of the Above
C. No. But it can be hidden or shown depending on user preferrence
On which OWD sharing defaults the Sharing Rules can't be defined? A. OWD is Private B. OWD is Public Read Only C. OWD is Public Read Write D. Sharing rules can be created on any of the above
C. OWD is Public Read Write
A custom lead field can be mapped to: A. One case comment B. Two contact fields C. One account field D. One solution field
C. One account field
A sales team is a set of users that normally work together on _________ ? A. Accounts B. Leads C. Opportunities D. Contacts E. Cases
C. Opportunities
Which of the following objects cannot be imported via the Salesforce.com Import Wizard? A. Leads B. Accounts C. Opportunities D. Solutions
C. Opportunities
How is the expected revenue calculated in the opportunity? A. Amount multiplied by the total price of all opportunity line items B. The sales price on any line item times the probability of the opportunity C. Opportunity Amount multiplied by the probability D. Amount multiplied by the discount percent
C. Opportunity Amount multiplied by the probability
Which Feature is not available in Salesforce.com? A. Profile based Login Hours B. Profile based Login IP Ranges C. Organization based Login Hours D. Organization based Login IP ranges
C. Organization based Login Hours
The org wide default is set to private. Phil smith the owner of ABC account is a US Sales Rep reporting to the US Sales Director. The users in the US sales rep role can edit ALL opportunities associated with the accounts they own. Tim an EMEA sales rep owns an opportunity associated with the ABC account. Identify the correct role access. A. Phil can view but cannot edit Tims ABC opportunity B. TIM cannot VIEW / EDIT phils account C. Phil can EDIT and VIEW Tims ABC opportunity D. Tim can VIEW and EDIT Phils account E. Tim can VIEW but cannot EDIT phils account.
C. Phil can EDIT and VIEW Tims ABC opportunity E. Tim can VIEW but cannot EDIT phils account.
Which of the field types cannot be used as an External Id? A. Text Field B. Number Field C. Picklist Field D. Email Id Field
C. Picklist Field
If there are any users in the organization that shouldn't have view access to Account records, the OWD for Accounts should be set to A. Public Read Only B. Public Read/Write/Transfer C. Private D. None of the above
C. Private
Salesforce.com record Id's are Identical in? A. Production and Config Only Sandbox B. Production and Developer Sandbox C. Production and Full Copy Sandbox D. Record Id's are always different in different environment
C. Production and Full Copy Sandbox
A _________ defines a collection of settings and permissions that determines what users can see in the user interface, and what they can do. A. Role B. Chatter feed C. Profile D. Company Profile
C. Profile
All of the following are types of AppExchange Applications EXCEPT: A. Composite B. Client C. Provisional D. Native
C. Provisional
A public group is a grouping of all Except? A. Users B. Public Groups C. Queue D. Roles E. Roles and Subordinates
C. Queue
Which of the following does a Profile control? A. Username and Password B. Role level access C. Read, Create, Edit, and Delete permissions D. Sharing rules
C. Read, Create, Edit, and Delete permissions
Editing Records: Required fields are marked by which color? A. Blue B. Green C. Red D. Black
C. Red
System Administrators have this permission by default. A. None of these B. Report Wizard C. Report Builder D. Both Report Wizard and Report builder
C. Report Builder
Which of the following SF applications enables organizations to speed and streamline all phases of sales? A. SF ideas B. SF content C. SF Automation D. SF Customer service and support
C. SF Automation
When users log in to Salesforce, either via the user interface, the API, or a desktop client Salesforce CRM confirms the log in is authorized using all of the following EXCEPT: A. Salesforce CRM then checks whether the users profile has IP address restrictions. If IP address restrictions are defined for the users profile, any login from an undesignated IP address is denied and any login from a specified IP address is allowed B. If profile-based IP address restrictions arent set, then Salesforce CRM checks whether the user is logging in from an IP address she or he hasnt used to access Salesforce CRM before C. Salesforce CRM checks whether the organization has login hour restrictions. If login hour restrictions are specified, any login outside the specified hours is denied. D. Salesforce CRM checks whether the user's profile has login hour restrictions. If login hour restrictions are specified for the user's profile, any login outside the
C. Salesforce CRM checks whether the organization has login hour restrictions. If login hour restrictions are specified, any login outside the specified hours is denied.
When a case is deleted, following are deleted except: A. Case comments B. Case activities C. Solution D. Case tasks
C. Solution
Which action type is represented by an icon in the process visualizer? Choose 2 answers A. Request rejection details B. View recall details C. Start a new task D. Send an email alert
C. Start a new task D. Send an email alert
Define the Matrix Report. A. Provides a listing of data, plus sorting and subtotaling of data. May be used to support dashboard components. B. Provides a simple listing of your data without subtotals. The only format that has a floating report header. C. Summarizes data in a grid against horizontal and vertical criteria. Matrix reports provide totals for both rows and columns. Matrix reports may also be used to support dashboard components
C. Summarizes data in a grid against horizontal and vertical criteria. Matrix reports provide totals for both rows and columns. Matrix reports may also be used to support dashboard components
Which report format provides a tabular listing of data with sorting and subtotalling of said data. A. Matrix B. Tabular C. Summary
C. Summary
Use Custom Summary Formulas to create calculated summaries on numerical fields in _________ and ________ reports. A. Tabular and Summary B. Custom and Standard C. Summary and Matrix D. Matrix and Tabular
C. Summary and Matrix
Which report type provides a simple list of data with no subtotals? A. Matrix B. Summary C. Tabular D. Custom E. Standard
C. Tabular
Who can select the "sharing" button on Account and Opportunity records? A. The Record Owner, System Administrator, and a User shared to the record B. The Record Owner, a User shared to the record, and any User above the Record Owner in the Role Hierarchy C. The Record Owner, a User above the Record Owner, and the System Administrator D. The Record Owner and System Administrator
C. The Record Owner, a User above the Record Owner, and the System Administrator
If the data validation at web-to-lead form fails, who will get error report? A. The lead queue B. The lead will get created with error report in description C. The designated weblead owner gets an email D. Salesforce.com support group
C. The designated weblead owner gets an email
Which of the following statements are true concerning email activation? (Select one) A. The email activation feature requires that the user click an activation link before logging onto a new computer. B. The email activation feature cannot be disabled. C. The email activation feature can be disabled by request to Salesforce.com support. D. The email activation feature can be disabled through the UI.
C. The email activation feature can be disabled by request to Salesforce.com support.
If a field is visible in the search layout but hidden for certain users via the field-level security settings then which of the following statement is true? A. The field-level security overrides the search layout and the field will be hidden for all users B. The field will still be visible in search layout to all the users C. The field-level security overrides the search layout and the field will be hidden for those users D. None of the above
C. The field-level security overrides the search layout and the field will be hidden for those users
What can stop a scheduled report-dashboard run? A. The report is scheduled for every week B. There is another report to be run 15 mins before that C. The running user does not have access to the dashboard folder D. The report is saved in a folder you do not have access to
C. The running user does not have access to the dashboard folder
What is true about Managed Packages? A. They are not upgradeable B. They cannot be uninstalled C. They are upgradeable D. They cannot be deleted
C. They are upgradeable
How many other fields may a custom lead field be mapped to when converting a lead? A. One custom field B. Two custom fields C. Three custom fields D. Custom lead fields cannot be mapped
C. Three custom fields
When is a custom object created? A. When there is a need to create a custom field B. To enhance the look of the application C. To capture unique data of the business D. When there is a need to add custom tabs
C. To capture unique data of the business
What is the role of "Primary Object" when creating custom report types? A. It lets us know if it can be the source of the dashboard B. For reporting C. To let the user select values in the view picklist D. To ensure all are using the same set of business rules
C. To let the user select values in the view picklist
Which of the following are reasons for creating a Validation Rule? A. To prevent users from entering bad data B. To ensure users enter data only when it is required C. To prevent bad data being imported D. To hide fields from certain users
C. To prevent bad data being imported
A record owner has the privileges to: View and edit records, transfer or change ownership of records, and delete owned records. A. True. All the time. B. False. All the time. C. True. If Object permission is enabled. D. False. If Object permission is disabled. E. True. If Object permission is disabled. F. False. If Object permission is enabled.
C. True. If Object permission is enabled. D. False. If Object permission is disabled.
What is not true about sharing Rules? A. Sharing rules open up access whereas org wide defaults restrict access B. When u delete a sharing rule, the sharing access created by that rule is automatically removed C. U can edit the access levels for any sharing rule. You can change the specified groups / roles for the rule D. Sharing rules apply to all new and existing records owned by the specified role / group members E. When u modify which users are in a group rule, the sharing rules are re-evaluated to add/remove access as necessary.
C. U can edit the access levels for any sharing rule. You can change the specified groups / roles for the rule
The Salesforce Console is an example of what? A. API B. Third Party Web integration/Application C. UI D. Java Script
C. UI
Which of the following make a User record Unique? A. Profile B. Email Id C. Username D. Role
C. Username
Which combination of objects is available when creating a custom report type for Chatter reports? A. Opportunities, Followers, User Feed B. Accounts, User Feed, Comments C. Users, User Feed, Comments D. Chatter Groups, Members
C. Users, User Feed, Comments D. Chatter Groups, Members
Based solely on the role hierarchy a manager can do all of the following EXCEPT: A. View, edit, delete, and transfer his/her and his/her subordinates records B. Extend sharing on both his/her and his/her subordinate's records C. View all folders his/her Subordinate has access to, i.e., Reports, Documents, and Email Templates D. View records his subordinate does not own but can view
C. View all folders his/her Subordinate has access to, i.e., Reports, Documents, and Email Templates
On which of these areas Data Validation rules are enforced but no feedback is given to users? A. Lead Convert B. Record Merger C. Web-TO-Case D. SalesForce Mobile E. Self Service Portal
C. Web-TO-Case
What feature would a system administrator implement to allow AW Computing's prospects/customers to complete a form on the corporate website and have that data automatically become a lead in Salesforce? A. Auto Response Rules B. Assignment Rules C. Web-to-Lead D. Escalation Rules
C. Web-to-Lead
If your org is configured for data export, you can schedule automatic backup files at what intervals? A. Daily, Weekly, and Monthly B. Daily and Weekly C. Weekly and Monthly
C. Weekly and Monthly
The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. Is it possible? A. Yes, workflow rule B. Yes, custom summary field C. Yes, roll up summary field D. No, accounts cannot be edited
C. Yes, roll up summary field
Which statements are true about standard fields? A. Std fields are created by Admin B. You can delete std fields C. You can change the std field labels D. You can remove required std fields from a page layout
C. You can change the std field labels
All of the following are true about Validation Rules EXCEPT: A. All active validation rules are run each time at save B. Validation rules are not enforced on existing data. They only run during subsequent record creation / updates C. You can enter records through Data Loader bypassing the Validation Rules D. Multiple error messages may be displayed at one time E. Validation rules can be activated / deactivated by admin
C. You can enter records through Data Loader bypassing the Validation Rules
Which of the following statements is true about transferring leads? A. You can transfer to users, but not to queues B. You can transfer to queues, but not to users C. You can transfer to both queues and users
C. You can transfer to both queues and users
Which of the following are not standard objects? A. Opportunities B. Solutions C. Job Applicants D. Accounts E. Campaigns
Correct Answer: C
Difference between workflow rule and workflow approval process is: A. A workflow rule is based on assignment rule and workflow approval is not B. A workflow rule is based on manual submission and workflow approval is not C. A workflow rule has workflow actions where as workflow approval does not D. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record
D. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record
To track revenue gain or loss based on currency fluctuations, you must implement A. Multi-Currency B. Sandbox C. Territory Management D. Advanced Currency Management
D. Advanced Currency Management
Which feature effectively allows you to "lock" the converted amount on closed opportunities? A. Locale B. Company Profile C. Multi-currency D. Advanced Currency Management E. None of the above
D. Advanced Currency Management
The Campaign ROI Analysis Report uses which of the following calculations to determine the ROI percentage for a campaign? A. Total Amount of Opportunities / Expected Revenue B. Amount of Won Opportunities / Budgeted Cost C. Expected Revenue / Budgeted Cost D. (Amount of Won Opportunities minus Actual Cost) / Actual Cost)
D. (Amount of Won Opportunities minus Actual Cost) / Actual Cost)
What is the maximum number of records that return in a report without exporting the results? A. 6500 B. 5000 C. 3000 D. 2000 E. 4000 F. 3900
D. 2000
How many workflow rules can you create per entity? A. 10 B. 15 C. 20 D. 25
D. 25
The size limit for documents uploaded is: A. 1 Megabyte B. 3 Megabyte C. 5 Megabyte D. 25 Megabyte
D. 25 Megabyte
What is the limit on the compiled size of the Formula Field Select the correct choice? A. 1k B. 2k C. 3k D. 4k
D. 4k
How many Editions are there in Salesforce.com A. 2 B. 3 C. 4 D. 5
D. 5
Custom Links can be used for the following: A. Launching an External URL B. Running an S Control C. Running a report D. All of the Above
D. All of the Above
Here are the salesforce.com definitions of a Lead, Account, Contact, & Opportunity. Which one is the definition for an opportunity? A. Any person, organization or company that may be interested in your products and services, not yet customers. The Icon is a green Star Man. B. An organization, individual or company involved with your business such as customers, competitors and partners that you wish to track in Salesforce. The Icon is a file folder. C. Any individual or influencer associated with an account that you want to track in Salesforce. The Icon is a business card. D. Any potential revenue-generating event ("sales deal" ) that you want to track in Salesforce. The Icon is a Coin.
D. Any potential revenue-generating event ("sales deal" ) that you want to track in Salesforce. The Icon is a Coin.
Who can submit an idea to Salesforce.com IdeaExchange? A. Salesforce.com partners B. Sales force employees C. Salesforce.com users D. Anyone who has a login to Idea Exchange
D. Anyone who has a login to Idea Exchange
What is the significance of Primary Master - Detail Relationship in a Junction Object? A. Look and Feel is inherited from Primary Master Object B. Record Ownership is inherited from Primary Master Object C. No such Significance D. Both A & B
D. Both A & B
Custom Summary Formulas are: A. Formula Fields on Record Types B. Formula Fields for Custom Objects C. Formula Fields which cannot be deleted D. Calculations on summary fields
D. Calculations on summary fields
Editing Records: Which of these is NOT true? I can edit fields by: A. Clicking the "edit" button within a record detail page B. Double clicking within a field to add or edit data C. Selecting multiple records within a list view and editing them all at once D. Calling Bill and making him edit my fields for me
D. Calling Bill and making him edit my fields for me
You must create the business process before creating record types for each of these objects Except? A. Lead B. Opportunity C. Case D. Campaign E. Solutions
D. Campaign
An admin changed the org default language from English to spanish. What must end users do to see this change? A. Nothing they will see the application in Spanish immediately B. Refresh their browser C. Logout then login again D. Change their language personal preference to Spanish
D. Change their language personal preference to Spanish
What do you need to specify when you schedule a report? A. You need user with Marketing Profile to "Schedule Reports" B. You need user permission to "Schedule Reports" C. You need user to have a Manager Role D. Click Run Report and choose Schedule Future Runs... from the drop-down button.
D. Click Run Report and choose Schedule Future Runs... from the drop-down button.
Which of the following records can not be mass transferred? A. Open Cases B. Closed Cases C. Open Activities D. Closed Activities
D. Closed Activities
All of the following actions may take place on a Workflow Rule EXCEPT: A. Outbound API message B. Update Field C. Create a Task D. Create an Event
D. Create an Event
Which Step is not a part of creating custom application? A. Selecting tabs B. Adding a logo C. Selecting profiles D. Creating a custom object
D. Creating a custom object
Which of the following can NOT be used to customize your Home Page? A. Company logo (Image) B. Dashboard Snapshot C. Custom Links D. Custom Formula Field
D. Custom Formula Field
When you add a custom object tab, all of the following will be accessible with the object EXCEPT A. Recent Items B. Sidebar Search C. Added to New Link/Create New Object Drop Down D. Custom Object Reports
D. Custom Object Reports
Which of the following components lets customers find solutions to their cases on their own? A. Call center B. Email C. Chat D. Customer Portal
D. Customer Portal
How would an Administrator ensure that specific field values are always represented by the same color each time the value is displayed on any dashboard component? A. Customize dashboard components B. Customize dashboard settings C. Customize source reports D. Customize field settings
D. Customize field settings
Which of these has many-to-many relationship? A. Each solution is associated with one case, one case associated with only one solution B. Each solution is associated with one case, but a case can be associated with multiple solutions C. Each solution can be associated with multiple cases, but a case can be associated with only one case D. Each solution can be associated with multiple cases and a case can be associated with multiple solutions
D. Each solution can be associated with multiple cases and a case can be associated with multiple solutions
Custom formula fields are recalculated: A. Nightly B. Every twenty minutes C. Once per user session D. Each time a user views the record
D. Each time a user views the record
Sales reps at AW Computing need assistance from product managers when selling certain products. Product managers do not have access to Opportunities but need to gain access when assisting on a specific deal. How can the system administrator accomplish this? A. Notify the product manager using opportunity update reminders B. Use similar opportunities to show opportunities related to the product manager C. Enable account teams and allow users to add the product manager D. Enable sales teams and allow users to add the product manager
D. Enable sales teams and allow users to add the product manager
Which of the following was NOT a new feature in Summer 09? A. Workflow Visualizer B. Enhanced Chart Analytics C. List Views for Sales Teams D. Enhanced Page Layout Editor
D. Enhanced Page Layout Editor
Which of the following chart types does not support Combination Chart? A. Line B. Horizontal Bar C. Vertical Bar D. Funnel Chart E. Donut F. Line Cumulative
D. Funnel Chart E. Donut
Create ads that display on search engines is possible in Salesforce using: A. MSN B. Yahoo C. AOL D. Google
D. Google
A company has a custom field "Hours Worked" and the sys admin is tasked to create a validation rule so that field will not accept a negative value A. Hours_Worked != 0 B. NOT(Hours_Worked < 0) C. Hours_Worked__C <> 0 C. Hours_Worked < 0 E. NOT(Hours_Worked__C > 0) D. Hours_Worked__C < 0
D. Hours_Worked__C < 0
Adding Records: If I add a duplicate record because I haven't searched before adding a new one, the following events will be likely to happen: A. The data quality in Salesforce.com will start to suck, and head office reports will no longer be accurate B. I will complain when I inevitably end up adding notes or events to the wrong record C. I will feel so guilty that I will be compelled to sign over my commissions to Bill, who needs more money to save homeless cats in the city of Boston D. I will need to delete the duplicate record I have added, or merge the 2 duplicate records together. E. All of the above
D. I will need to delete the duplicate record I have added, or merge the 2 duplicate records together.
An S-Control may be used in all of the following ways EXCEPT: A. Dashboard Component B. Custom Button C. Custom Link D. Import Wizard
D. Import Wizard
Which object cannot use sharing rules to manage access? A. Custom object B. Standard object C. Child to a parent object D. Managed Package
D. Managed Package
Which of the following components is displayed only if the record in the detail view has associated records? A. List view B. Mini Page Layout C. Console layout D. Mini View
D. Mini View
The administrator changes the organization time zone from "pacific daylight" to "central". Which users will be affected? A. All users in pacific timezone B. All users in central timezone C. All users in the organization D. None
D. None
Once a field is hidden from a Profile using 'Field Level Security', a User associated to that Profile can still see the field using the following: A. List Views B. Reports C. Search D. None of the above, the user cannot see the field at all
D. None of the above, the user cannot see the field at all
Sharing rules can be formed on the following except: A. Custom objects B. Standard objects C. Junction Objects D. Objects on managed packages
D. Objects on managed packages
When a Lead is converted, an Account, Contact and _______ record are created. A. Lead B. Case C. Campaign D. Opportunity
D. Opportunity
__________ are a collection of Force.com components and applications that are made available to other organizations through the AppExchange. A. Application B. Object C. Workflow Rules D. Packages E. Visual Force Page
D. Packages
Record Types are not available in Select the right choice A. Developer Edition B. Enterprise Edition C. Unlimited Edition D. Professional Edition
D. Professional Edition
The _______ determines if a user can read, create and edit Contact records, the __________ determines if he can see/edit contact records owned by his subordinates. A. Role, Profile B. OWD, Sharing rules C. Sharing rules, Role Hierarchy D. Profile, Role
D. Profile, Role
What should a system administrator use to disable an application for a group of users? A. Sharing Rules B. Web tabs C. Page layouts D. Profiles E. Roles
D. Profiles
All of the following may be used when updating a record using the AppExchange Data Loader EXCEPT: A. External Id B. Parent External Id C. Record Id D. Record Number
D. Record Number
Is possible to view a forecast based on all of the following EXCEPT: A. Territory B. Product Family C. Date Range D. Sales Team
D. Sales Team
What is the new Chart type available after Spring 11? A. Master Charts B. Report Charts C. Chatter Charts D. Scatter charts
D. Scatter charts
A particular team needs to track individuals working on cases and the individual roles of the people working on cases. Which is the best way to do it? A. Profiles B. Roles C. Public groups D. Sharing rules E. Permissions
D. Sharing rules
An Approval Process begins when a record is: A. Created B. Saved C. Edited D. Submitted for Approval
D. Submitted for Approval
Which cannot be done on a Salesforce to Salesforce connection finder? A. Identify the Salesforce systems administrator at another company B. Custom brand an email sent to identify connections C. Survey partners for their use of Salesforce D. Survey customers for their use of Salesforce
D. Survey customers for their use of Salesforce
Select the option that is NOT true of opportunities: A. I should use consistent naming conventions when identifying my opportunities (ex: Account Name - Package offered) B. Expected Revenue is automatically generated by multiplying the Amount field by the Probability Field (I do not need to add this figure) C. Close Date should be the "best" guess as to when I will close a deal D. The amount field is not for the estimated amount of the sale, but dollar amount I will pay Bill Nuttall for processing my order. E. Probability is the confidence factor that I will win the Opportunity, and is typically based on the Stage Value
D. The amount field is not for the estimated amount of the sale, but dollar amount I will pay Bill Nuttall for processing my order.
What happens when you delete a custom field? A. Custom fields cannot be deleted B. The field and its data are permanently deleted C. The data in the field is saved and the field is permanently deleted D. The field appears in deleted list from where it can be undeleted
D. The field appears in deleted list from where it can be undeleted
What does the dashboard snapshot on the Home Page display? A. Only the dashboard determined by the System Administrator B. You cannot display a dashboard on the Home Page C. The first two rows of any of your available dashboards D. The first row of any available dashboards E. The Complete Dashboard set by the User himself
D. The first row of any available dashboards
Which action must be taken to view contacts associated with a case in the console? A. The related lists of the case page layout must be modified B. The custom links of the case page layout must be modified C. The related object of the case page layout must be modified D. The mini page layout of the case page layout must be modified
D. The mini page layout of the case page layout must be modified
Which is a consideration when creating a drill-to-detail dashboard component? A. The dashboard component type must be a gauge. B. Drill-to-detail must be enabled on the custom report type. C. The source report must be stored in the drill-to-detail folder. D. The source report must be grouped by record name, record owner, or feed post.
D. The source report must be grouped by record name, record owner, or feed post.
The user default login hours are 8:00 AM - 5:00 PM. The user logs in at 4:30 PM and stays on till 5:01 PM. What happens? A. The user continues with the session without any interruption B. The user loses all unsaved data after terminating the session C. The user terminates the session without losing any data D. The user is able to work without issues but cannot start new sessions E. The user is able to work without issues and can start new sessions
D. The user is able to work without issues but cannot start new sessions
Which of the following will not bypass Identity Confirmation? (Select one) A. The user's profile has IP login restrictions enabled. B. The user has logged into Salesforce previously from their current IP address. C. The user has activated this computer before and has a stored activation cookie. D. The user's record has the "Bypass User Identity Confirmation" checkbox enabled. E. The user is logging in from an IP address within the list of trusted networks.
D. The user's record has the "Bypass User Identity Confirmation" checkbox enabled.
A manager wants to spend all task assigned to his team so that the due date will be pushed a few days forward. A. He needs to have Edit Tasks permission B. He can go to Your Name > Setup > Customize > Activities > Tasks > Manage Task C. Go to Tasks tab and find the Mass Reschedule link in the Tools section D. There is no such standard functionality yet in Salesforce.
D. There is no such standard functionality yet in Salesforce.
If a user tries to login outside the IP range specified in their profile, the result will be. A. They will be logged in as normal B. They will have to reset their password C. They will be prompted to activate their computer D. They will be denied access E. None of the above
D. They will be denied access
How many app exchange apps can you install in UE? A. 10 B. 20 C. 30 D. Unlimited
D. Unlimited
How many User records can be imported via Import Wizard? A. 500 B. 5.000 C. 50.000 D. User Records cannot be imported via Import Wizard
D. User Records cannot be imported via Import Wizard
A user successfully login's at 3:00 PM, What happens at 3:31 PM, if the Login hours for the user's Profile are set from 7:30 AM to 3:30 PM? A. User is automatically Logged Out B. User keeps working continuously without any issues C. User is asked in a Popup window if he would like to extend his session D. User is logged out once he tries to do any DML (Data Manipulation) Operation i.e. Save, Edit etc.
D. User is logged out once he tries to do any DML (Data Manipulation) Operation i.e. Save, Edit etc.
Which of the following Email Template cannot be used to send a mass email? A. Text B. HTML with Letterhead C. Custom HTML D. Visual force
D. Visual force
Records & Record Detail Pages: What is NOT true of hover links in SFDC? A. Hover links can be found on record detail pages (for leads, opportunities, etc) B. Top of page hover links often provide a summary of information found on the bottom of a page so I dont have to scroll down to see important activity history, notes, etc C. Just about every link in SFDC can be hovered over, and a summary window will pop-up. D. When I hover over them, I begin to levitate in my chair E. Hover links are cool and will save me some time when researching info about accounts, leads, opportunities, etc.
D. When I hover over them, I begin to levitate in my chair
When is a workflow rule triggered? A. When a record that was closed now becomes open again B. When you delete a record C. When you are assign a record D. When it is edited to meet the rule trigger criteria
D. When it is edited to meet the rule trigger criteria
What is Not True About Formulas Select the correct choice? A. Formulas cannot reference themselves B. Fields that are used in formulas cannot be deleted C. Can reference standard, custom, or other formula fields D. You cannot use Case statement in a Formula Field
D. You cannot use Case statement in a Formula Field
The maximum number of time trigger actions are A. 10 B. 20 C. 30 D.40
D.40
The number of business hours that can be set for the organization to operate: A. 10 B. 20 C. 30 D.Unlimited
D.Unlimited
What is the limit of Master-Detail Relationships per object? A. 35 B. 25 C. 15 D. 3 E. 2 F. 8
E. 2
How many Custom Summary Formulas can you have per report? A. 1 B. 2 C. 3 D. 4 E. 5 F. 6
E. 5
Which of the following is true about Page layouts? A. Control the layout and organization of detail and edit pages B. Control which fields, related lists, and custom links users see, on detail and edit pages only C. Control which standard and custom buttons display on detail pages and related lists D. Determine whether fields are visible, read only, or required, on detail and edit pages only E. All of the Above
E. All of the Above
Folders are used to organize the following (choose all that apply) A. Dashboards B. Reports C. Documents D. Email templates E. All of the above F. None of the above
E. All of the above
If Field Level Security prevents a user from viewing the Credit Card field on the Opportunity record, the user will also be prevented from seeing this field (choose all that apply) A. In a related list B. In search results C. In reports D. In list views E. All of the above F. None of the above
E. All of the above
The following are true about scheduling and emailing reports. A. The running user determines whose data is visible on the report. B. The running user must have access to the folder in which the report is saved. C. All email recipients must have access to the same folder. D. The report is emailed within 30 minutes of the Preferred Start Time E. All of the above
E. All of the above
Who can manually share records? A. The record owner B. The record owner's manager C. The record owner's manager's manager D. The system administrator E. All of the above F. None of the above
E. All of the above
Which of the following is not a Roll Up summary field operation? A. SUM B. MAX C. MIN D. COUNT E. Average
E. Average
Select which is Not Applicable. What does a Page Layout control Select the choice which in NOT applicable A. How detail and edit pages are organized B. Page section customizations C. Which fields, related lists, and Custom Links a users sees D. Rollup summary E. Field properties - visible, read-only and required
E. Field properties - visible, read-only and required
On Lead Conversion, the Close Date of the newly created opportunity is automatically set to? A. Blank B. Today C. Last Day of Current Quarter D. Last Day of Current Month E. Last Day of Fiscal Year
E. Last Day of Fiscal Year
Which of the following can NOT be edited on the Page Layout Editor? A. Field positions B. Buttons C. Page sections D. Related lists E. Picklist values
E. Picklist values
Page layouts are assigned to users based on Select the correct choice A. Layout Properties B. Salesforce Golden Rules C. Default settings D. Assignment Settings E. Profile Settings
E. Profile Settings
Which of the following is not part of the Profile? A. User License B. Page Layout C. Record Types D. Field Level Security E. Roles
E. Roles
Which of the following is NOT controlled by the Page Layout? A. How detail and edit pages are organized B. Field properties like visible, read-only and required C. Controlling which fields, related lists, and Custom Links users sees D. Page section customizations E. Rollup summary
E. Rollup summary
Which of the following are not controlled by the Page layouts? A. Custom Fields B. Sections C. Related List D. Custom Button E. Validation Rule Error message
E. Validation Rule Error message
A controlling picklist can have up to how many values? A. 399 B. 500 C. 400 D. 350 E. 450 F. 300
F. 300
What is the maximum number of actions you can have per Workflow Rule? A. 10 B. 20 C. 30 D. 40 E. 70 F. 80
F. 80
Data Validation rules is not supported in which Salesforce edition? A. Contact Manager B. Group C. Professional D. Developer E. Unlimited F. All Editions are supported
F. All Editions are supported
Mail Merge is available in which Salesforce Editions? A. All except Professional B. Professional and Enterprise C. Professional, Developer and Enterprise D. Enterprise and Developer only E. Developer, Enterprise and Unlimited only F. All editions
F. All editions
Which of them is NOT a Profile Component? Select all which are applicable A. Access to Applications B. Tab Visibility C. Page layouts D. Field-Level Security E. Record Types Access F. Permissions G. Manage Currencies H. Hours and IP addresses I. Tag Settings J. UI Settings
G. Manage Currencies I. Tag Settings J. UI Settings
