Unit 6: Team Communication (Questions)
What does communicating vision have to do with transformational leaders? 1: They are thoughtful and empathetic listeners. 2: They are interpersonally competent. 3: Visionary leaders can articulate outcomes in attractive ways. 4: They can look at mistakes as opportunities to improve.
Communicating vision entails getting others excited about outcomes. #c
Lindsay is the elected leader of a student group on campus. Read the following statements that Lindsay made during a recent meeting, and identify the leadership communication behavior each one demonstrates. "That's a good suggestion, Marcus. I think a lot of us have had similar concerns, but that may be a good answer to those problems." 1: Communicating Vision 2: Modeling Good Behavior 3: Challenging Others 4: Supporting Others
Positive feedback and reinforcement of members' contributions encourages more communication within the group. #d
Before Shelbie's team starts a service project to supply a local homeless shelter, she takes a few minutes to tell the team members the rules they need to follow at the shelter and how they should help load the supplies. She also reminds them of the importance of their work for the people who live at the shelter. Which transformational communication behavior is Shelbie demonstrating? 1: Supporting others 2: Challenging others 3: Modeling good behavior 4: Communicating vision
Shelbie's communication about how important their work can be shows the outcome scenarios and helps motivate the team. #d
Which digital technology application fits the team function BEST ? Quick, primarily text-based messages 1: Electronic Meeting Systems (EMS) 2: Text and Instant Messaging 3: Social Networking SItes
Text and instant messaging have long been used for the quick exchange of text-based messages. It's right there in the name! #b
Asynchronous media are BEST described by the __________ model of communication 1: Linear 2: Transactional
The linear model leaves out immediate feedback, which is also missing from asynchronous communication. Asynchronous communication can be broken down in unique, sequential encounters, which is what the linear model describes well. #a
Alberto has designed an online survey to rate customer satisfaction. The survey will be distributed among the team, who will then work to accommodate suggestions. How is social media being leveraged here? 1: Planning a presentation 2: Branding and promotion of the business 3: Facilitating workflow and participation 4: Through collecting research data to improve projects
The team uses digital surveys for information and research. #c
Synchronous media are BEST described by the __________ model of communication. 1: Linear 2: Transactional
The transactional model is best described as constant, real-time communication between people in some shared context. #b
Which of the following is NOT a reason that technology can be useful to groups and teams? 1: To make research more productive 2: To render face-to-face communication obsolete 3: To improve development of original ideas 4: To communicate across great distances
The use of technology can be very helpful in a lot of circumstances, but nothing replaces the richness of in-person communication encounters. #b
Which of the following is NOT a strategy for a team to facilitate collaboration, agreement, and trust? 1: Give all team members a fair and patient hearing. 2: Remove any incapacitated or dissenting team members. 3: Compensate for temporarily incapacitated team members. 4: Treat other team members with dignity and respect.
There is no mention of the strategy of team member removal. #b
Which of the following is NOT an example of presentation software? 1: Twitter 2: Prezi 3: PowerPoint 4: Google Slides
This is an online social media site. #a
Which of the following BEST illustrates informational power? 1: Projecting a frightening or aggressive persona 2: Knowing facts or insights that others value 3: Gaining respect due to a person's demeanor 4: Having a prestigious title
Those who are perceived as knowing valued information are seen as powerful. #b
Why is there a need for individuals to have team training as they begin their team communication? 1: Because humans will naturally resist work and choose to social loaf 2: Because humans are innately individualistic and will resist teamwork 3: Because a team is not immediately a team but develops through stages 4: Because a team is most successful when individuals are told what to do
Training is required because a team of individuals does not immediately form a team. #c
How might a team use Facebook to attract new business? 1: Invite potential clients to like their page. 2: Ask the team leader to clarify questions via Facebook Messenger. 3: Post constant updates to the team members. 4: Message members to remind of meeting times.
Using Facebook to increase an organization's visibility is a promotional strategy. #a
Which of the following sayings best suggests the benefits of synergy? 1: "Whatever is worth doing, is worth doing well." 2: "Rome wasn't built in a day." 3: "The whole is greater than the sum of its parts." 4: "He that cannot obey, cannot command."
A high-functioning team uses feedback, collaboration, and accountability to enhance the individual abilities of each of its members. #c
Which of the following is NOT one of the defining characteristics of a team? 1: Goal orientation and purpose 2: Collaboration 3: Strict hierarchy 4: Shared accountability
A strict hierarchy is not one of the things that helps a group develop into a team. #c
Which of the following statements best distinguishes a team from a group? 1: Groups are a subset of teams that have a more defined purpose and structure. 2: A group is essentially the same as a team, but a group always has more members. 3: A team is a group that has specifically chosen members, clear goals, and cohesiveness. 4: Teams are involved in business situations, whereas groups can be involved in any type of situation.
A team is a particular type of group that is characterized by its cohesiveness, carefully selected membership, goal-orientation, high performance, and synergy. #c
Why is shared accountability an important aspect of a functional team? 1: It ensures that all members are functioning effectively and in pursuit of the same outcome. 2: It supplies a clear and concise road map for punishing deviations. 3: It is a method of defining and labeling each person's position. 4: Through synergy and feedback, teams learn from each other.
Accountability for all team members supports direction and motivation. #a
Jon, Meg, and Alberto work for a moving services company that offers cleaning, packing, and loading. Recently, Kamal, their boss, expressed that he and the customers were so impressed by the team's quality of service that he was going to permit them to take on and share more responsibility and leadership tasks. The trio is now responsible for not only interacting with customers, but also managing scheduling and payroll, handling any conflicts within the team, delegating tasks, and dealing with rules and sanctions. Each person will receive a raise proportional to how well he or she performs the new responsibilities. Recently, Alberto feels as if he is consistently outperforming his colleagues in the domain of accounting and securing new business. Alberto calls several semi-informal meetings where he presents his case to his teammates, using data he has accumulated as evidence. He shows the other team members how much he made over the last quarter, but doesn't provide details on how he arrived at those numbers. Which type of power is Alberto trying to exercise when he shows his colleagues spreadsheets and other data to prove that he alone is responsible for the increased profit? 1: Referent 2: Expert 3: Legitimate 4: Reward
Alberto is appealing to his knowledge and skill set to justify his leadership. #b
The team agreed that Maggie's project idea would be the most interesting to produce and the most meaningful to social outreach. They were to shoot a part fictional dramatization, part documentary on the local LGBTQ homeless youth and their daily struggles to live meaningful lives. However, their professor advised against this approach. Because the subject of their film is a minority group, he reasoned that it will not resonate with most people. What must each individual in a team do to begin effective team communication? 1: Put the shared goals of the team ahead of any personal interests or concerns. 2: Figure out what each person is good at, then assign appropriate tasks. 3: Figure out quickly who can be a loyal ally who will support his own ideas. 4: Try to persuade every other team member that he has the best ideas.
Before a team can begin to effectively communicate, each member must understand the importance of shared goals. #a
Recall the scenario about Seth and Constance. Seth eventually confesses that he feels like Constance mocks his contributions and is entrenched in her own agenda. He admits that he acts out as a way of attempting to rattle her confidence. What can be done by the supervisor to facilitate more constructive conflict management here? 1: Tell Seth to keep it up, as Constance gets too arrogant, and Seth's actions will keep her on her toes. 2: Encourage good listening, respectful behavior, and straightforward communication from both parties. 3: Reprimand Seth for his behavior and tell him that he needs to listen to Constance. 4: Tell Constance that she needs to deal with Seth's attitude because he has great client contacts.
Both Seth and Constance need to work on communicating more openly, respectfully, and with more maturity. #b
You and four other colleagues have been assigned to a team tasked with generating new business ideas. Though all five members are of equal rank, Jillian has become the unofficial leader of the team and leads many of the discussions. At a recent team meeting, Jillian proposed an unrealistic business idea, but encouraged the team to explain why it wouldn't work,offer criticism, and propose counter ideas. Which aspect of transformational leadership is Jillian exhibiting? 1: Challenging others 2: Communicating vision 3: Supporting others 4: Modeling good behavior
By encouraging others to criticize, debate, and propose alternatives to the idea, Jillian demonstrates an ability to challenge others. #a
Siobhan is the chair of a task force at work whose job it is to figure out why customers are dissatisfied with the newest product in their line. She invites Kirk onto the committee to represent the design department that helped create the product. She also invites Emily onto the committee because she is well known as a friendly, calming influence on difficult groups. Which base of power does Emily MOST likely have access to? 1: Expert Power 2: Referent Power 3: :Legitimate Power
Emily is liked and respected, and that is why she was brought on to the task force. #a
Don, Julio, and Keisha are in a very safe stage with their project. Meetings consist of largely superficial and polite comments, and no one has voiced a disagreement or initiated a conflict yet. Which stage is this team in? 1: Performing 2: Forming 3: Norming 4: Storming
Getting to know each other in a polite manner, and each other's roles in the project, defines the forming stage. #b
How does groupware help brainstorming teams work more effectively? 1: By limiting members' participation when they see other people making suggestions 2: By forcing people to follow politeness norms 3: By requiring members to get permission before making a contribution 4: By overcoming the tendency toward groupthink
Groupthink is the result of pressure for everyone to agree, which makes teams less effective. #d
As a member of her sorority's disciplinary committee, Stella is responsible for ensuring that everyone has a chance to speak and that all concerns are addressed when the committee meets to discuss alleged misconduct. Why is this team approach beneficial to Stella's sorority? 1: It gives the appearance of collaboration yet allows Stella ultimate authority. 2: It adds a level of processing to complaints, drawing out the process. 3: It allows for more ambiguity and flexibility with rules. 4: A team approach prevents arbitrary or subjective decisions.
Having multiple people addressing the issue could prevent misconduct. #d
Maggie, her boyfriend Lee, Rachel, and Alison are all in the same college digital film production class. Though their professor has structured their final film project as an individual assignment, they have asked him if they could do a larger film as a team and share the same grade. The reason for this request is that while Lee and Rachel have been taking this class for its technical skill set in order to become independent filmmakers, Maggie and Alison are interested in using film for the purposes of social justice and community outreach. They all agree that by combining these two goals they might mutually benefit by producing a film that is both technically and aesthetically effective, and also has a strong ethical message. The students' professor agrees to their request while stipulating that Lee and Rachel must contribute to the social awareness message of the project, and that Maggie and Alison must be involved in the shooting and editing process. What part of teamwork is he trying to encourage? 1: He is ensuring that the team is mutually beneficial for the two different goals the students share. 2: He is creating redundancy so that all the students have enough work to warrant a passing grade. 3: He is trying to make sure that none of the students social loaf, leaving the work to the others. 4: He is trying to make sure that the technical production part of the assignment is the main goal for each student.
He is ensuring that each student experiences the processes of achieving the two goals for the team. #a
During one of their regular meeting sessions, Constance notices that Seth engages in passive-aggressive behavior every time she presents one of her ideas. He shuts down, refuses to contribute, and rolls his eyes when she makes suggestions. How should Constance manage this situation? 1: Accuse Seth of having a hidden agenda, and threaten to confront the boss about his behavior unless he shapes up. 2: Confront Seth and tell him that he needs to get on board. In these situations, applying pressure can straighten people out. 3: Realize that, although Seth is not verbalizing it, he has a problem. Ask questions to get to the heart of the omitted issue. 4: Ignore the behavior. It's not a conflict until someone overtly raises an issue, and disregarding bad behavior can help the process flow smoothly.
If one senses that a group member has an issue, the best course of action is to get to the bottom of it through proactively asking questions. #c
If the team is going to move forward and remain united, collaborative, and happy, which of the following must they do next to manage agendas and goals? 1: They must pause for a team discussion from all members, hear Lee and Alison's own agendas, and decide together how to manage team goals. 2: They must ask their film production professor what he believes is the more ambitious and rewarding goal they could pursue with their film. 3: They must decide who, between Maggie and Rachel, should truly lead the team and move forward a single goal for the film. 4: They must systematically choose two more team members and designate their roles for them, in order to fulfill their new goals.
In order to manage personal agendas with shared goals, the team must patiently and openly hear all members' voices and intentions so that they may balance them with shared team goals. #a
Alberto also explains to the team that he has been using his own Twitter, Facebook, and Instagram to promote the business. He brings up screenshots of the messages he has exchanged with existing and potential customers. He points out instances where they express a desire to work together. Alberto explains that he should be solely responsible for these new accounts because he made contact with potential clients using his own social media accounts and that's how they will continue to communicate. How could Jon, Meg, and Alberto have been more productive and prosocial with their social media outreach? 1: Appoint Meg as New Media Liaison and team ambassador. Having one person in charge of this domain will eliminate conflict. 2: Have the clients send all feedback to Jon through secure email, as Alberto can't be trusted with the information. 3: Agree that everyone must share with each other their personal and work Facebook and email credentials to enable monitoring for misuse. 4: Set up a team Facebook account that everyone can use, update, and collect data through.
In this case, allowing everyone shared and transparent access to clients and customers could counter suspicion and resentment. #d
Lu is a small business owner, a leader in the Chamber of Commerce, and a member of the local chapter of Business and Professional Women. As a civic and professional leader in her community, she was asked to be on a team charged with preparing the necessary documentation to nominate a building of historical significance in her town for a National Register of Historic Places listing. Lu's role is as community liaison, while Greg is in charge of social media. Trish prepares the financial reports, while Kim is a location scout. Which of the following BEST illustrates why a team is a useful approach in this particular situation? 1: This project is large and varied in terms of workload and expertise, and is best executed by drawing on diverse skill sets. 2: Given that this project has a high likelihood for conflict, a team approach will be best to diffuse and distribute responsibility. 3: The power structure of this particular group necessitates that certain team members take orders. 4: When Lu's bosses ask for a progress report, she will have an easier time taking credit for a successful project.
In this case, the breadth of skills that the team possesses will help ensure project success. #a
Although everyone was excited about the new developments they were working on, they felt stifled by the bureaucracy of the organization at every turn. This __________ issue lowered morale and decreased motivation. 1: Groupthink 2: Social Loafing 3: System
In this case, the larger systemic culture undermined the group's efforts. #c
Match the scenario to the Successful Team Criteria BEST suited to solve the problem Graduate students Steph, Jon, and Kim are collaborating on a grant application for their university's research lab. Jon rarely attends meetings and is not completing the tasks he agreed to do. When confronted by Kim, he states that the directions were unclear and that expectations were not communicated properly. 1: Goal-Oriented and Purpose 2: Rules, Roles, and Sanctions 3: Shared Accountability
Jon was unclear about what his role was in the team and what was expected of him in terms of contributions. This issue could be resolved with clearer communication of accountability and a more efficient system of checks. #c
Jordan spends team meetings constantly criticizing other team members for their ideas, while he offers none of his own or any solid approach to improve their ideas. Recently, Kiri and Leena have gotten tired of this and now don't voice their own ideas. The meetings instead have turned into shouting matches between the members, making everyone uncomfortable and having nothing to show for the time. This is an example of which of the following? 1: social loafing 2: bad apple effect 3: groupthink 4: unfair workload
Jordan's bad attitude and behaviors have spread to Kiri and Leena. #b
Siobhan is the chair of a task force at work whose job it is to figure out why customers are dissatisfied with the newest product in their line. She invites Kirk onto the committee to represent the design department that helped create the product. She also invites Emily onto the committee because she is well known as a friendly, calming influence on difficult groups. Which base of power does Kirk MOST likely have access to? 1: Expert Power 2: Referent Power 3: :Legitimate Power
Kirk was brought onto the task force because he has specialized information that will be useful to the task force. #a
Which digital technology application fits the team function BEST ? Networking and exchanging information within a community 1: Electronic Meeting Systems (EMS) 2: Text and Instant Messaging 3: Social Networking SItes
Many electronic meeting systems have the ability to display or share documents and computer screens for easy collaboration. #a
Meg is advocating for herself and increased power in the team based on the fact that she seems to be a favorite of the customers. What type of power does she evoke here? 1: Referent. Meg evokes likability and respect she has earned. 2: Informational. People defer to Meg because she has the best gossip. 3: Expert. Meg cites her degrees and certificates as proof of having earned a promotion. 4: Reward. Meg offers her teammates access to her clients if they advocate for her promotion.
Meg's success comes from the admiration and respect she has earned from others. #a
Which of the following is an example of coercive power? 1: Advocating for oneself based on education and training 2: Showing power by threatening to fire someone 3: Gaining power by being likable 4: Sharing information that you learned from a meeting that only you attended
Motivation by way of negative reinforcement is coercive power. #b
Prior to this, Jenna developed the habit of failing to come to meetings and return emails, relying on the more motivated members to get the work done. Her __________ created resentment among the other team members and contributed to their sense of feeling overworked. 1: Groupthink 2: Social Loafing 3: System
One person was not pulling her weight in the group. #b
Which New Medium fits communication function BEST ? Promoting initiatives and projects 1: Email 2: Online File Repositories 3: Social Media
Social media can be very effective in reaching a wide audience and measuring engagement with the promotions. #c
Lindsay is the elected leader of a student group on campus. Read the following statements that Lindsay made during a recent meeting, and identify the leadership communication behavior each one demonstrates. "We have spent a lot of time in our last few meetings on this issue. We all have opinions, but let's try to assess the pros and cons for each option carefully so we can leave this meeting with a solution all of us can support." 1: Communicating Vision 2: Modeling Good Behavior 3: Challenging Others 4: Supporting Others
Open debate and discussion is a good communication practice, along with objective weighing of options. #b
Why is a strong vision important to transformational leadership? 1: They help people feel listened to. 2: They intimidate teams into compliance. 3: They promote optimism. 4: They discourage dissent.
Positive thinking is a big motivator. #c
Which of the following is the BEST definition of power? 1: The ability to get what one wants through intimidation or coercion 2: The ability to set and modify one's schedule, tasks, and/or work orders 3: The authority to make one's own rules and reject the ones that bind others 4: The ability to influence others to do things on their own, without influence
Power involves exerting influence over others and motivating them to act. #d
Which of the following would be an inappropriate use of social media by a team? 1: Getting feedback on a hosted event through Facebook comments 2: Planning a presentation for a new product launch in a public Facebook group 3: Running a help desk or customer relations service through Twitter 4: Promoting a new product launch through a coordinated series of Facebook posts and tweets
Privacy is a major concern with all social media, but particularly when it comes to work-oriented communication. Without proper concern for privacy, proprietary information may get released to the wrong audience. #b
What is the first step for balancing individual and team goals? 1: Reward people for their work. 2: Ask questions. 3: Push for commitment. 4: Recognize the goals.
Recognize the goals. #d
Siobhan is the chair of a task force at work whose job it is to figure out why customers are dissatisfied with the newest product in their line. She invites Kirk onto the committee to represent the design department that helped create the product. She also invites Emily onto the committee because she is well known as a friendly, calming influence on difficult groups. Which base of power does Siobhan MOST likely have access to? 1: Expert Power 2: Referent Power 3: :Legitimate Power
Siobhan leads the task force, and while she may have other bases of power, it is her position within the team that gives her unique power. #c
A team who cooperates and performs because their boss may extend lunch breaks or not ask them to work over the weekend are being influenced by which of the following bases of power? 1: Reward 2: Referent 3: Coercive 4: Expert
Reward power can be exercised through both negative (cancelling weekend work hours) and positive (paying bonuses) reinforcement. #a
Which digital technology application fits the team function BEST ? Meeting and collaborating on documents and visuals 1: Electronic Meeting Systems (EMS) 2: Text and Instant Messaging 3: Social Networking SItes
Social networking sites are good for facilitating the exchange of ideas informally. #c
Match the scenario to the Successful Team Criteria BEST suited to solve the problem Steve's disciplinary committee is reviewing an incident in which a student wore a Google Glass headset while taking a final exam. Google Glass headsets can connect to the internet and can display information similarly to a smartphone. The committee believes that the student used the device to cheat on the exam. However, the committee has a hard time agreeing on any disciplinary actions because the school hasn't established any rules or policies regarding wearable technology. 1: Goal-Oriented and Purpose 2: Rules, Roles, and Sanctions 3: Shared Accountability
Steve and his team are unable to fairly impose sanctions because there is no clear protocol in place outlining the specific rules and what to do if they are broken. In the future, this team could rectify the problem with a formal written grievance procedure and clear consequences for infractions. #b
Which of the following is the BEST example of team building? 1: Kris and her team frequently meet for beers after work, and occasionally discuss their project during these sessions. 2: Emma's employer pays for her to take a certification course in data processing to further assist her team. 3: Gerald's team is sent on a weekend retreat by management, where they engage in specific exercises and modules designed to strengthen teamwork. 4: In order to be a better team player, Sebastian is committed to asking questions, admitting mistakes, and soliciting feedback on how to improve.
Team building exercises are formally organized and structured. #c
The team members already had discussed the purpose of their film beyond making an "A" in their film production class. Rachel is pushing for the team to submit it to a local film festival and competition. Maggie has been talking to some professors in the Women's Studies department and wants the film to be part of a showcase at an academic LGBTQ conference in California. Rachel has also found, through a professor in the Theatre Arts department, funding available from the university for their distribution and marketing of the film. Maggie has suggested that the team should continue its previous scheduling, work share, and ground rules for the making of the film. Which of the following is the best "general rule" for managing a successful team? 1: Always be looking out for shortcuts to your team goals. 2: Always give opportunities to pause, reflect, and assess the team. 3: Always look to a team member who can save the team from pitfalls. 4: Always be aware of other teams and try to compete with them.
Teams should always build regular times to communicate among individuals. #b
When considering whether working as a team is appropriate for a given situation, which of the following would NOT be a possible drawback of forming a team? 1: Some tasks are catered toward an individual approach to solutions. 2: Teamwork usually punishes hard workers and rewards lazy individuals. 3: Many individuals are poorly trained or prepared to work in teams. 4: Teamwork may fail when, due to its larger organization, it is not expected to be successful.
Teamwork doesn't necessarily punish hardworking individuals. #b
Which of the following is defined as a situation where one single unproductive member of a team prevents team communication or teamwork from being a productive possibility? 1: Groupthink 2: Narcissistic complex 3: Bad apple effect 4: Social loafing
The bad apple effect claims that a single unproductive team member can negatively impact the entire team. #c
Which New Medium fits communication function BEST ? Pausing, reflecting, and evaluating Email 1: Email 2: Online File Repositories 3: Social Media
The constant availability of materials to the whole team encourages careful consideration of those materials. #b
Which of the following is the MOST likely situation in which team communication would likely be present? 1: A dissatisfied individual is communicating with a therapist about his spouse. 2: A team of debaters from the University of Minnesota are in the national finals. 3: A stock market trader is deciding on investments for her clients. 4: A kindergarten teacher is talking to his class about how to play nice with others.
The debators need to work as a team both in the research and preparation of their arguments, as well as in the actual debate tournament. #b
Aiden, Kate, and Lisa are members of a team working on a project to beautify vacant land. Every Tuesday morning, from 9:00 a.m. until 10:00 a.m., they have a status meeting and delegate upcoming tasks. Kate and Aiden proofread the memos for their boss, Mark, and everyone is responsible for preparing and delivering a PowerPoint to update the team on his or her specific progress. Kate, however, is becoming frustrated with the meetings. Every week, Lisa procrastinates, falls behind on her work, and asks Kate for help on her presentation the afternoon before it is due. Lisa's presentation is not Kate's responsibility, but Kate knows that it will reflect poorly on the entire team if anyone is unprepared for their weekly meeting with Mark. Which of the following ground rules is being violated? 1: Arrive on time and stay for the entire meeting. 2: Strategic planning works. 3: Keep expectations high at all times. 4: Two people will edit and proofread every document.
The team has lowered its expectations for Lisa due to her tendency to procrastinate. #c
Match the scenario to the Successful Team Criteria BEST suited to solve the problem Rob is dealing with a client complaint. The client is unhappy that Rob's graphic design team has delivered a product not in line with the client's vision and past the deadline. Rob's team is confused and annoyed, and states that the vision was only communicated to them as "use your expertise," and the deadline was stated as "ASAP." 1: Goal-Oriented and Purpose 2: Rules, Roles, and Sanctions 3: Shared Accountability
The unfocused and mismatched product that the team delivered is symptomatic of this team lacking a clear sense of vision or purpose. With clearer goals, the team would have a better time focusing its energies on the client's desires. #a
After three tiring weeks on the project, Jenna's team succumbs to __________ , resulting in a hasty and flawed decision. 1: Groupthink 2: Social Loafing 3: System
They wanted to finish and prioritized consensus over quality. #a
Which is the BEST example of team building through the Communication Skill: Giving and Responding Feedback? 1: Ellen and Steve evaluate each other's business plans, offer suggestions for improvement, and ask questions that help clarify feedback. 2: George and Sampson agree on plans for developing a new fitness program before designing the different stages. 3: Maria and Augustus discuss common goals and express their trust for one another. 4: Eloise and Manny persuade each other to prioritize each other's personal goals over the team's goals.
This example shows a genuine attempt to help others grow as team members and facilitate communication. #a
Meg has become adept at using Facebook and Instagram to share photos and updates from her team, as well as provide a space for client feedback and to introduce the team to potential new clients. How is social media benefiting the team here? 1: By promoting and enhancing their customer base 2: By asking questions or conveying information when a phone call would be inefficient or impossible 3: By making it easier for them to meet outside of physical space 4: By keeping tabs on people's whereabouts and preventing loafing
This is an example of relationship building via social media. #a
Which of the following scenarios describes Maggie, Lee, Rachel, and Alison engaged in the norming stage of team development? 1: They are all sitting together, discussing the ground rules and organization that ensures their film is more about its social message than entertainment. 2: They are all together, working and improvising on the set as they shoot the first day of their film project. 3: They are all sitting together, wondering if they might make a better film by coming together as a team and sharing their ideas and goals. 4: They are all sitting together, discussing whether or not Maggie's docu-drama project focused on homeless, LGBTQ youth is a good idea or if there are other possibilities from other members.
This is the stage where they all feel comfortable within the constraints of the team to express ideas for their common goals. #a
Lindsay is the elected leader of a student group on campus. Read the following statements that Lindsay made during a recent meeting, and identify the leadership communication behavior each one demonstrates. "As we look over the options, think about how each one will affect the campus climate. Small changes can make a big difference, so let's make the best choice to make the campus attractive and welcoming to as many students as possible." 1: Communicating Vision 2: Modeling Good Behavior 3: Challenging Others 4: Supporting Others
This message reinforces the purpose of the group and gets them focused on the positive outcomes of fulfilling the vision. #a
Lindsay is the elected leader of a student group on campus. Read the following statements that Lindsay made during a recent meeting, and identify the leadership communication behavior each one demonstrates. "You brought this idea to us last week, Clarissa, but I don't think it's finished yet. How can we make it more effective? What would we need to make it work?" 1: Communicating Vision 2: Modeling Good Behavior 3: Challenging Others 4: Supporting Others
This message reinforces the purpose of the group and gets them focused on the positive outcomes of fulfilling the vision. #c
Rob is leading a new team in charge of a big project. Alex has begun to challenge Rob's leadership somewhat. A couple of team members are unclear on their roles, and perform poorly as a result of the confusion. Everyone is busy discussing, debating, and brainstorming ideas for what directions the project could take. Which stage is this group in? 1: Stage 1: Forming 2: Stage 2: Storming 3: Stage 3: Norming 4: Stage 4: Performing
This team is experiencing power struggles and questions of direction. #b
Consider the manager in the above example, who feels pressure from her boss to persuade her team to accept an outcome that they dislike. Which of the following is NOT one of the recommended steps for balancing competing agendas? 1: Use thoughtful, unrushed communication to bring personal agendas into alignment with the organizational agenda. 2: Pressure the team to reach a consensus as soon as possible. People with hidden agendas tend to stall. 3: Look for features that conceal hidden agendas, such as biases or conflicts of interest. 4: Offer praise and positive feedback to ensure that each team member feels valued, connected, and rewarded for their work.
Those with hidden agendas tend to operate hastily. Proceed slowly and carefully. #b
Which New Medium fits communication function BEST ? Routine updates 1: Email 2: Online File Repositories 3: Social Media
Timely and thorough electronic communication can help teams avoid long and unnecessary face-to-face meetings. #a
After listening to Alberto present his case, Meg and Jon are annoyed. Meg reminds Alberto that, although he was the customers' point of contact for those projects, the trio worked collectively to secure new business, so Alberto cannot take all the credit. Meg explains that she is the favored point of contact for many customers and recalls a few occasions when they commended her on her thoroughness and efficiency. Jon mentions that he, too, has done a lot of accounting work, logging fewer total jobs but bigger and more challenging projects. Alberto replies that Meg and Jon are misrepresenting the amount of work they put in. The three argue about who isn't being totally truthful, and the situation escalates after Alberto threatens to report the other two to Kamal for insubordination. How did misuse of power contribute to the conflict between Alberto, Jon, and Meg? 1: Alberto needed to recognize the referent power Jon held before threatening him. 2: Alberto overused coercive power in the form of accusations and threats, poisoning the atmosphere. 3: Jon made a false and unverified claim to the legitimate power that Alberto proved he held. 4: Due to their own ambition, Meg and Jon were unable to respect Alberto's expert power.
When challenged, Alberto immediately resorted to aggressive tactics and negative reinforcement, which had a detrimental effect on team morale and productivity. #b
