V236 #2 Final

Communication includes both the transfer and the understanding of meaning. True or False?

True

The Machiavellian personality is characterized by the will to manipulate and the desire for power. a) True b) False

a

Diversity is an asset for teams where tasks ________. A) require a variety of viewpoints B) involve emotional labor C) are highly technical D) are simple and routine E) required for completing the work are highly independent

A

Leadership is best defined as ________. A) the ability to influence a group toward the achievement of a vision or set of goals B) the ability to reduce the dependence of team members on each other C) the ability to merely project one's abilities in the lack of actual accomplishments D) the ability to induce the team members to focus on individual goals rather than collective goals E) the ability to use factors like training and experience to reduce dependence on formal leadership

A

Michael is devout and very active in his church/mosque/synagogue/mandir, etc. He is also a very dedicated employee. His manager offers him a promotion but the new role will require him to work the religious day and/or prayer time. Michael would like the promotion, but realizes that it would force him to miss some religious activities. In this situation, Michael is most likely to experience ________. A) role conflict B) groupthink C) social loafing D) role fuzziness E) groupshift

A

Which of the following is a feature of power? a) lack of goal compatibility between leaders and followers b) lack of dependence of followers c) lack of control on behavior of followers d) use of positive styles over negative tactics e) downward influence of leader on followers

A

Which of the following is not one of the key components of effective teams? A) company reputation B) team efficacy C) leadership and structure D) adequate resources E) member flexibility

A

Which of the following statement is true regarding an informal communication channel? A) It is generally used for communicating personal or social messages B) Information regarding change in policies of the organization is transmitted through it C) It is established by the organization. D) It traditionally follows the authority chain within the organization. E) It generally transmits messages related to the professional activities of members.

A

2) Which of the following is a differentiating factor between power and leadership? a) ability b) goal compatibility c) influence d) control e) negative affect

B

In the last one week, May and Phyllis have been putting in extra hours at work so that the project assigned to them by their manager is completed well within time. Though the manager was due to assign two more people for this project, he had not done so. As a result, May and Phyllis, who were having to do double their routine workload, went and complained to the division manager. May was promptly suspended from work for complaining about her immediate supervisor. This represents the operation of ________ power. a) referent b) coercive c) expert d) legitimate e) reward

B

Janice Cooper has recently joined a hospital as a part of the internship program prescribed by the nursing school she attends. Janice, who was inspired to take up this profession by the story of Florence Nightingale, had very strong ideals about how she should behave as a nurse. She felt that as a nurse, she must be gentle, pleasant, and caring at all times so she could serve her patients well, and she often went to great lengths as an intern by putting in extra hours at the hospital and so on. The scenario reflects Janice's ________. A) role conflict B) role perception C) role fuzziness D) role ambiguity E) role status

B

Most people assume that a police officer should behave in a lawful manner, refrain from demonstrating favoritism to any particular group, and do their best to uphold the law. Which of the following terms best represents these beliefs? A) uncertainty reduction B) role expectation C) similarity D) diversity E) dispersion of responsibility

B

Rhonda May was transferred to London three months back to oversee the opening of a new branch of the retail chain she worked for. Rhonda, who had never been to London, adjusted well with her British colleagues but received quizzical looks from many of her British colleagues every morning in the initial weeks in London. After asking one of her subordinates to explain what caused her colleagues to look at her in that strange way, she discovered the reason. When her British colleagues greeted her saying "how are you today?" every morning, she typically replied saying "I'm good" while Britishers typically say "I'm well" in response to this greeting. This is because "I'm good" can have multiple meanings like "I'm not a bad person" or "I'm suitable" while "I'm well" only gives a sense of mental and physical well-being. Rhonda then realized how subtly cultural barriers can operate. From the information provided in the scenario, this is an example of barriers caused by ________. A) tone differences B) semantics and connotations C) situational and physical cues D) intolerance toward other cultures E) power distance

B

Which of the following communication channels provides the highest information richness? A) e-mail B) face-to-face conversations C) online group discussions D) memos and letters E) voice mail

B

Which of the following is not considered to be part of the context for public sector leadership? A) Jurisdiction-wide rules for personnel, purchasing, budgeting, and other administrative functions B) The long tenure of many top executives C) Legislative and interest-group alliances with subgroups and individuals within the organization D) The influence of the press E) The absence of clear and accepted performance measures

B

Which of the following reward systems is likely to reinforce team effort and commitment? A) skill-based pay B) gainsharing C) merit-based pay D) job sharing E) piece-rate pay

B

Which of the following statements best defines a work group? A) A work group consists of members having complementary skills that are applied in a coordinated fashion to the task at hand. B) A work group interacts primarily to share information, rather than to engage in work that requires joint effort. C) A work group consists of members who work together and generate positive synergy through coordinated effort. D) A work group involves individual and mutual accountability regarding results and outcomes. E) A work group performs at a level greater than the sum of its inputs from individual members.

B

With a deadline of Case approaching, all five members of Mehmet's V236 class in Spring 2016, one team were working round-the-clock and still the work was not completed in time. After the project was completed, XYZ spoke individually with the members to determine the cause for this delay. Many members complained saying the work given to them was not in accordance with their roles, some were unclear about which team member to approach when faced with a problem, and many underestimated the time and effort the project demanded. This team is characterized by ________. A) high degree of role clarity B) dissimilar mental models C) excessively large team size D) a clear role allocation for all team members E) a strong climate of trust

B

NaLette is a team member in a large corporation. She never speaks in team meetings because she has seen members talk behind each others' backs after the meetings. Members are constantly monitoring the other members' work and looking for mistakes to point out in a meeting. According to the information provided, which contextual factor is lacking in NaLette's team? A) performance evaluations B) adequate resources C) climate of trust D) leadership E) team structure

C

Nellie Fritz, the head of client support services at Olson Inc., is very popular among her subordinates. Many believe that Nellie has a knack for getting the work done without making the employees feel pushed into a corner. She is often seen speaking to her subordinates and support staff about their families, helping them with any personal problems they have, and praising employees for their good work. In light of the Ohio State Studies, this indicates that Nellie, as a leader, is ________. A) production oriented B) low in relationship orientation C) high in consideration D) task oriented E) low in trust propensity

C

Which of the following is true with regard to groups? A) A group is characterized by the independence of its members. B) The membership of a group does not affect how its members treat outsiders. C) A group influences our emotional reactions. D) An informal gathering cannot be considered a group. E) A group typically lacks definite roles and structures.

C

Which of the following statements is true with regard to communication? A) Communication cannot be used to motivate and control employees in an organization B) Perfect communication is not dependent on a channel and its richness C) Communication involves the transfer and understanding of meaning D) Perfect communication results in dissimilar mental models E) Communication involves the mere imparting of meaning to another person or group

C

As explained in Rainey's book on leadership, Doig and Hargrove (1987) studied innovative leaders in the public sector. They found that public and private organizations' leaders display similar general patterns. For example, innovative leaders in public organizations both identify new missions and programs for their agencies. They developed external and internal constituencies for these new initiatives, identified areas of vulnerability, and neutralized opposition. For their new missions, they enhanced the technical expertise of the agency and provided motivation and training for organizational members. The leaders followed a mixture of rhetorical strategy, involving evocative symbols and language, and coalition-building strategy, emphasizing the development of political support from many groups. Some leaders relied on both strategies. Accordingly, which of the following arguments is not a direct condition of organizational success? A) Personal skills of leaders B) Technical skills of employees C) Organizational tasks D) Organizational change E) Public and political support

D

Sonia Soans is corporate trainer. One of her favorite ways to start a training program is to present a case study and encourage members to think of the case in depth and discuss it amongst each other. Using the results of the activity she understands the baseline measures of the group's functioning. During one of her recent sessions, she observed that the group came to a consensus very quickly. However, when asked to present their views, the team members were not too confident and appeared to be under an illusion of unanimity. From the scenario, we can say that this group experienced ________. A) role conflict B) groupshift C) social loafing D) groupthink E) diversity

D

Trait theories of leadership focus on ________. A) the way the leader makes decisions B) the match between the leader's style and the degree to which the situation gives the leader control C) the special relationship that leaders establish with a small group of their followers D) the personal qualities and characteristics that differentiate leaders from nonleaders E) the extent to which followers are willing and able to accomplish a specific task

D

Which of the following is a desirable strategy for managers aiming to reduce the negative consequences of rumors? A) refusing to comment on issues that appear to be controversial and unfair B) initiating disciplinary action against the employee who started the rumor C) ignoring the rumor as rumors grow because of the attention given to them D) encouraging employees to communicate their concerns and suggestions E) creating a more informal communication environment at the workplace

D

Which of the following is an example of upward communication? A) Jennifer has just received an outstanding performance rating as a part of the yearly appraisals. B) The management has recently given a copy of the new safety policies that the employees must abide by in their daily work. C) The heads of the different departments of Carver Inc. have met to discuss their plans for the coming year. D) The assembly line workers have conducted a signature campaign asking for the revision of the old pay scales. E) Sherry is holding a project initiation meeting with her team to familiarize her team with the guidelines and requirements.

D

According to a leadership theory/model/framework as seen in below, the some members are in the leader's inner circle of communication, but others are called out groups. While the former receives more time and attention from leader and they are gives greater responsibility and rewards, the latter are managed by formal rules and policies and receive less of the leader's attention. This theory is called: A) Traits approach B) Fiedler model C) Situational leadership theory D) Leader-participation model E) Leader-member exchange theory

E

The emotional expression function of communication involves ____. A) Managers training employees in decision-making strategies B) Management communicating company policies to employees C) Members of the organization following their job descriptions D) Managers motivating employees by setting specific goals E) Members the organization showing their satisfaction and frustrations

E

The work of your group would be better done in teams if the members of the team are ________. A) individualistic B) independent C) autonomous D) reflexive E) interdependent

E

Which of the following statements is true regarding power? a) The greater A's dependence on B, the greater A's power in the relationship. b) A can have power over B only if A is B's leader. c) A is said to have power over B if B controls something that A desires. d) A can have power over B only when A and B have similar goals. e) If A has the capacity to influence the behavior of B, then A is said to have power over B.

E

Written communication is characterized by _____. A) the availability of nonverbal cues B) the speed of transmission and feedback C) a high degree of potential distortion D) minimal time required for transmission and feedback E) a high degree of tangibility and verifiability

E

Teams and traditional departments have the same level of flexibility and responsiveness to external changes. True or False?

False

Ahmed Ali was the manager of a team of twelve people in the marketing division of Palmer Inc. Ahmed, who was working in the company for eleven years, was held in high regard and liked by all his colleagues and subordinates. However, Murat and Abbas, two of his subordinates, were noted for flouting his rules and directives frequently. They continued behaving in this manner even after Ahmed had categorically requested them to refrain from upsetting the momentum of the team. Which of the following, if true, would best explain Murat and Abbas's continued noncompliance with Ahmed's requests? a) Ahmed was uncomfortable exercising coercive measures to control employees. b) The promotions and bonuses of the team members depended heavily on Ahmed's performance ratings. c) Ahmed was considered an expert at analyzing market trends and making accurate projections about demand and revenue. d) The company had provided Ahmed with additional duties and he was left with little time to ensure that his team members performed well. e) Ahmed believed that since the job demands in marketing were ambiguous and ever-changing, a supportive approach to leadership would suffice.

a

As a regional sales officer, one of Brandon's job responsibilities is to process the yearly appraisal forms of his subordinates and provide them with increments, bonuses, or benefits based on their performance that year. This job responsibility directly reflects his ________. a) reward power b) coercive power c) active power d) expert power e) referent power

a

Levin and Co. is a group of oil refineries that has been in the news recently. The company had to stop production for over two weeks because their key supplier refused to sell them crude oil at the old prices. Even after rounds of negotiations, the supplier refused to give in to the demands of Levin and Co. and finally, the company had to acquire the raw material from the same supplier because alternative suppliers, though abundant, could not provide the quantities the company demanded at such short notice. This shows the role of ________ in increasing the power one enjoys. a) dependence b) exchange c) substitutability d) abundance e) alternatives

a

Rational persuasion is a power tactic that involves the use of ________. a) logical arguments and factual evidence b) warnings, repeated demands, and threats c) emotions to target the values, needs, and hopes of the other party d) benefits or favors in exchange for following a request e) formal authority

a

Under the zero-sum approach, any gain one person or group achieves has to come at the expense of another person or group. a) True b) False

a

Which of the following types of power is most likely to be negatively related to employee satisfaction and commitment? a) expert power b) referent power c) coercive power d) reward power e) legitimate power

c

At the PR firm where Gerald works, everyone considers him to be very good with his work and depends heavily on his knowledge to help the organization to solve its problems. Gerald is often seen teaching interns a simpler way to present an article, helping project managers with scheduling, and even the CEO often asks him for his opinion on important matter because of his experience and skill. Gerald's specialized knowledge depicts his ________. a) coercive power b) legitimate power c) reward power d) referent power e) expert power

e