Volkswagen Training
Car-Net is standard equipment on every 2021 Volkswagen
True
Compared to the 7-seat segment, purchases in the 5-seat SUV segment tend to be a little less about what the buyer needs, and a little more about what the buyer wants.
True
If you have the "Hey, Siri" functionality enabled on your iPhone, you can use it with Apple CarPlay as well without having to do anything additional.
True
Knowingyourvw.com is a site featuring videos that can help your customers better understand how to use the features on their new Volkswagen.
True
LED Headlights are standard on all Atlas models.
True
The Tiguan offers an optional third-row seat.
True
How many color choices are there with the available wraparound ambient lighting?
10
The 2018 Tiguan is longer than the 2017 Tiguan by ____:
10.6 inches
What is the highway EPA fuel economy rating for a Jetta equipped with an automatic transmission?
40
What is the EPA highway fuel economy rating on the 2019 Jetta equipped with the 6-speed manual or the 8-speed automatic with Start-Stop System?
40 mpg
The Remote Access Services within the Car-Net mobile app are free for how long?
5 years
How far does the 2nd row slide in the Atlas?
8 inches
Which two statements regarding Volkswagen Care help build customer loyalty?
A & D
Select the three best reasons why a customer should not purchase services from an independent repair facility: A. Vehicle will not be serviced by at certified Volkswagen technicians
A B D
Which three statements are correct regarding when a customer can purchase Volkswagen Care?
A C D
What is an example of Jetta's segment leading technology?
A fully configurable Digital Cockpit
The eGolf is a version of the popular Golf hatchback powered by ___________.
A purely electric powertrain
When is a good time to sell Volkswagen Care Plans?
All the above
Which Jetta trims have App-Connect as standard equipment?
All trims
The year is 2022. The vehicle in question is a pre-owned 2020 Tiguan. Which of these correctly describes the Car-Net services available to a buyer?
Approximately three years of complimentary Remote Access Services
Which of these represent models designed specifically for the American market? Select all that apply. A. Passat
Arteon
Which of these models offer Volkswagen 4MOTION all-wheel drive? Select all that apply.
Atlas tiguan arteon golf R
Customers receiving great Volkswagen Care services are more likely to:
B
For MY2019, Volkswagen Care covers the manufacturer's recommended scheduled maintenance at what intervals?
C
Which of these models is available as a convertible? Select all that apply.
Beetle
Which of these models was first sold in America in 1949?
Beetle
What driver assist features are standard on the Jetta SE?
Blind Spot Monitor with Rear Traffic Alert and Front Assist
What color does the ambient lighting automatically change to when Eco is selected?
Blue
Which of these models is not part of the current Volkswagen lineup? Select all that apply.
CC Touareg
What distance is the same on all MQB vehicles?
Center of the front wheel to pedal
Where is the American-market Volkswagen Passat currently manufactured?
Chattanooga TN
What is the preferred last step in the Car-Net enrollment process?
Customer reads and accepts Terms of Service on their phone
A Volkswagen Care Plus plan expires once the last manufacturer-scheduled maintenance interval covered under the contract has been exceeded by:
D
When it comes to the Atlas, we need to be able to think _______.
Different
What is the name for the function that allows you to close the trunk while holding a heavy object?
Easy close
After a vehicle is stolen, what action must be taken by the vehicle owner before the Car-Net team can offer Stolen Vehicle Location Assistance?
File a police report
Which of these Golf Family models is even more performance-focused than the GTI?
Gold R
. Which of these most often represents a customer's first exposure to the Volkswagen brand?
Golf GTI
The all-new Jetta: Well Crafted Inside and Out
Habanero Orange and Sage Green
Which of these is NOT provided by Car-Net Guide & Inform?
Hotel reservations
Which of these statements is correct about the Atlas?
It is available as a 8 seater, or 7 seater with Capitan chairs
Which of these statements is correct about the Golf GTI? Select all that apply.
It is considered to be the original hot hatch
Which of these is true regarding Roadside Assistance in 2020 Volkswagen vehicles?
It is free for five years as a part of Remote Access Services
What's new with the KESSY system on the Atlas?
It works on all four doors
Which of these is NOT a current member of the Golf Family?
KubelWagen
What kind of headlights are used on the Atlas?
LED
What is the name of the platform shared by the Atlas and Atlas Cross Sport?
MQB
Which example is the best fit for a customer purchasing the Volkswagen Care plan?
Min 5 years
People first
On par with the top three compact competitors
Which areas are best general areas to focus on during your App-Connect demonstration?
Phone calls, text messaging, music, navigation
How do you release the second-row seat to access the third row?
Pull the lever on the backrest and slide the seat forward
Which example is the best fit for a customer purchasing both Volkswagen Care and Volkswagen Care Plus plans?
Purchases and wants to keep it for 5 years
Which of these Next Generation Car-Net features is standard on every 2020 Volkswagen vehicle, regardless of trim level? (Excluding Passat S)
Remote Lock/Unlock
It's May in Denver, and Erin is wearing her parka in the showroom. The sales consultant discovers that she lives in a condo without any garage parking. Which of these Next Generation Car-Net features should the sales consultant definitely mention to Erin?
Remote start
Which 2020 Atlas Cross Sport trims will share the same wheels?
SEL and SEL Premium, but only when equipped with the R-Line package
Automatic Crash Notification is an element of which branch of Car-Net?
Safe & Secure
Which of these is NOT part of Next Generation Car-Net?
Texting Driver Alert - to alert users when vehicle is being driven by someone who is simultaneously using a mobile device
Of the three Car-Net buttons inside the vehicle, which represents a function that is only available via a paid Safe & Secure subscription?
The Wrench Button (Roadside Assistance)
What action is required for the customer to be able to view insurance company offers?
The customer must opt in to the Insurance Discounts Program during the enrollment process
When a customer adds Volkswagen Accessory Remote Start to their 2020 Volkswagen vehicle, how is the Remote Start function activated within the Car-Net mobile app?
The function activates automatically within about 24-48 hours
What is unique about the design of the A-pillars on the Atlas?
They are made of high-strength steel, making them thinner for better visibility
The current Tiguan will be continued and go by what name?
Tiguan limited
Which trims of the 2020 Atlas Cross Sport are available in R-Line form? Select all that apply.
Tow ratings for the 2020 Atlas Cross Sport remain the same as the 2020 Atlas: 5000 pounds for the factory tow package, and 2000 pounds for the accessory tow package.
How do you change which app you'd prefer to use to execute an action, such as navigation?
Use the drop-down arrow that pops up next to the current activity icon to change the app
Which of these platforms represents a gamified system for accessing your required quarterly continuous learning, but also offers an expansive training library covering a variety of subjects?
VW cup
Wi-Fi hotspot subscriptions can be added to the existing mobile plans of which group?
Verizon Wireless customers with eligible data plans
Which of these is important to remember when adding a WiFi Hotspot subscription to a customer's existing Verizon Wireless plan?
When enrolling the customer, the dealership representative must enter the mobile number and zip code of the primary account holder for the customer's Verizon Wireless plan
As a sales consultant shows Jerry an Atlas on the showroom floor, his five-year-old & eight-year-old daughters sit in the corner playing on their tablets. Which Car-Net feature should the sales consultant definitely mention to Jerry?
Wi-Fi Hotspots
What is new on the Remote Start 2.0 system?
You can unlock the vehicle and the engine remains running