Volunteer management final

Main stream volunteer organizations began to flourish in the ____ century

20th

Approximately ___ of Americans volunteer

25%

Is an important first step in promoting positive relationships between staff and volunteers

Acknowledging concerns

A difficult recruiting situation for nonprofit volunteers may be situations that involve

All of the above

According to McCurley and Lynch, essential principles of a well designed volunteer position description includes which of the following

All of the above

Benefits of volunteering to the organization may include

All of the above

Through an inventory of staff needs, a volunteer manager can identify

All of the above

What is an example of key performance indicators in a volunteer program

All of the above

The best time to work out job descriptions is _________ program implantation

Before

Develop the first volunteer fire house in 1736

Benjamin Franklin

In Tom's worst case above, he determines that the likelihood for an incident occurring for children walking to and from the facilities is "unlikely" upon analyzing the impact of something happening, he determines that should something happen it would be significant based on this information what would the risk score be in this case?

Between 1-8, Low risk

Think about the article a nonprofit managers guide to online volunteering in your own words what are three key lessons for managing online volunteers

Communication, having a plan ready for you and the volunteers, and learn from past mistakes

Creating a high impact volunteer program starts with

Ensuring the organization has a good, clear mission

According to Herzberg's Theory,pay,status, working conditions,benefits, and interpersonal relationships are examples of motivating factors

False

According to Herzberg, hygiene factors for workers include things like recognition for work doing challenging work personal growth and achievement

False

Advisory boards vote on important decisions for a nonprofit organization

False

American volunteerism began because of the revolutionary war

False

If a volunteer comes to the organization with all the skills necessary to do the job, orientation is not needed

False

Men volunteer more than women in America

False

Older volunteers are typically interested in volunteer roles that leverage skills they have learned in school or in their jobs

False

Organizational staff should not be involved in volunteer program development

False

The volunteer program manager should not involve himself in organizational stairs outside of the volunteer program

False

What are four things an organization/volunteer manager should never do or ask her during an interview with the volunteer position candidate?

Give advice or personal opinion, ask about personal life, make assumptions, allow interruptions

Volunteer soup kitchens began during the

Great Depression

Putting talents, expectations, and skills of the perspective volunteer based on who they are know or what they have in common with you is a common interview tap known as

Halo effect

Volunteer job description should include all of the following except

Liability

Habitat for Humanity, a 501(c)(3) nonprofit, provides families with a new interest mortgage after they attend financial literacy classes and work on home building projects with volunteers. To separate families who receives Habitat for Humanity assistance in Tennessee are suing for nonprofit for shoddy electrical work performed by volunteers which led to their neighboring homes being destroyed by fire. The volunteers were acting within the scope of their job requirements in completing work on the organizations behalf. In fact, this is the first time in over 400 homes that the organization has experienced a fire due to electrical work. What best describes the liability in this case.

Liability of the agency for the actions of their volunteers

If your neighborhood association goes door to door in your neighborhood recruiting volunteers for tree pick up in the aftermath of a hurricane, you are likely using the ______ recruitment style

NOT Concentric Circles NOT Targeted

Carlos is a senior member of the volunteer team that has worked with Habitat for Humanity for nearly 15 years he has been paired with a Sophia a new volunteer

NOT Empoweing..... coaching NOT Training..... Counseling

When was the spirit of volunteerism in America first seen

NOT civil war

Tom is the volunteer program manager at the Boys and Girls Club at Central Florida located in downtown Orlando. This year they are conducting a new physical education program in the downtown Orlando community with a goal to help develop physical fitness, reduce stress, and promote a positive use of leisure time. Tom has determined that the program is essential in for filling their mission.

NOT risk avoidance

The single most important factor in managing an effective volunteer program is

NOT the vision of the volunteer program

Are fluid documents in a volunteer program that should be reviewed annually and revised when necessary

NOT volunteer statement

Are fluid documents in a volunteer program that may be reviewed annually and revised when necessary

NOT volunteer vision statements NOT volunteer expectations

Our volunteers replacements for paid workers

No

Most of the distinctive features of the ______ sector is its ability to harnessed the productive labor of literally millions of citizens in service to organizational goals, without benefit of remuneration

Non profit

The best way to track what extent the activities conducted by a volunteer program or achieving their goals is through the evaluation and utilizing a evaluation tool

Outcome based....logic model

What are the four key elements to consider when designing volunteer positions? In your own words

Ownership, The authority to think, responsibility for Lex, keeping score

Studer & Schnurbein (2012) contend that the volunteer management process consist of:

Planning, recruitment, performance assurance, retention, and separation

Volunteers at the boys and girls club are permitted to attend any staff development training that they would like after they complete 100 hours of volunteer work. In this example, training is used as a form of

Recognition

Volunteer development consist of

Recruiting, interviewing, training, managing, and evaluating volunteers

List five reasons why nonprofit organization may need to build a volunteer program you may respond in bullet points

Relieve financial burden, relieve stress/workload for employees, gain community involvement, opportunity for community engagement, increase awareness of organization

If you were interviewing a volunteer for a counseling, mentoring, or helping relationship, what sort of interviewing tools may you use to add excess the candidate fit with the organization and job description

Role-play, scenarios, reference checking, asking probing questions

What should be included in a volunteer recruitment messege

Something to grab the potential volunteers attention, the type of goal and work

Samantha is a regular volunteer at the local food kitchen on Saturday mornings Samantha is typically the first to arrive and dust begins meal prep prior to anyone else getting into the kitchen when her supervisor arrive Samantha checks in to share her progress and confirms the days meals she then continues her work independently what sort of level of control is seen here between Samantha and her supervisor

Supervisor control

The right form voluntary organizations is inenriched in

The constitution

A good volunteer environment is one that strengthens volunteer self-esteem

True

Academic literature suggest a a good volunteer environment is one that encourages self-esteem

True

According to the Florida volunteer protection act, volunteers will not incur civil liability as long as they are acting in good faith within the scope of their job and damage caused was not intended. The nonprofit of which the volunteers serving, however, may be liable for these injuries or damages

True

During orientation volunteer should understand why they are working there and how they fit in

True

Good volunteer interviewing is a key treat for successful programs

True

Governments and nonprofits follow the same risk management steps to identify and treat risk

True

In counseling a volunteer you should not tell the volunteer what to do rather you should empower them to come up with their own decisions

True

Interpersonal relationship factors can be more important than technical factors during volunteer recruitment

True

It is important to streamline the volunteer intake and matching process

True

It is the responsibility of the volunteer administrator to create job designs, recruitment plans, interview, orient, and as volunteers, regardless of the management approach

True

Long-term volunteers are typically very dedicated to a cause or organization

True

Most volunteer management programs have a centralized model rather than D centralized management model

True

One way to increase community involvement and diversity is the volunteer recruitment process

True

Orientation is the time to ensure the organization shows volunteers how value they are

True

Short term volunteers are typically actively recruited in nonprofit organizations

True

Supervision requires setting the standards for every day performance through things like modeling good behavior, setting goals and expectations, and building positive personal relationships

True

The purpose of interviewing a volunteer is to identify fit and recruit

True

The purpose of volunteer interviewing is to identify the fit and recruit

True

The structure of a volunteer program should link with the structure of the organization

True

To get the best results when supervising volunteers, the supervisor should ask a lot of questions during interactions with volunteers

True

Use multiple screens during the matching process increases the chance of finding the best volunteers and rejecting the worst

True

Volunteer programs and volunteers in general must have the support of staff

True

Volunteer recruitment is one way and organization can broaden its community involvement

True

Volunteer work should be challenging and provide opportunity for growth

True

Volunteers can place a resource burden on nonprofit organizations

True

Volunteers compose liability concerns for a nonprofit organization

True

Volunteers make valuable economic contributions to most nonprofit organizations

True

Volunteers provide a huge social and economic value to communities

True

If your organization is recruiting volunteers for numerous short term positions by using brochures, websites, and community groups, you are most likely utilizing the_______ recruitment style

Warm body

Give to examples of questions you can ask during an interview with a potential volunteer to determine volunteer fit

Would you rather have a set schedule or sign up for volunteer times, what level of independence are you comfortable with