Week 1- Chapter 16 LearnSmart
Suture removal
10-20 minutes
Prenatal examination
15 minutes
Pelvic exam or Pap smear
15-30 minutes
Minor in-office surgery
30 minutes
new patient
A _______ is someone who has never been to a certain facility before or has not seen the physician for more than 3 years.
matrix
A basic outline of the times is the physician is and is not available to see patients is a called an?
legal
An appointment book is considered a _________ record
3
An established patient has been seen by the practice within the past ___ years
superbill or encounter form
As patients leave the office, they are often given paperwork to return to the front desk. Other names for this paperwork are?
blue or black ink
Because appointment books are legal documents, the schedule should be written in?
name of the procedure, diagnosis, patient's medical record
Before calling to schedule an outpatient procedure, which types of information should the medical assistant have on hand?
computerized
Being able to access an appointment schedule from multiple areas in the office is an advantage of _______ scheduling
30-45 minutes
Generally speaking, a new patient visit should be scheduled in the appointment book or electronic schedule for how long?
telephone
How are appointments for new patients most often arranged by the patient contacting the office via:
draw a single line through the name
How do you cross out a name in an appointment book?
Would you like to reschedule? and Thank you for calling.
If a patient has to cancel an appointment, what are appropriate responses?
2
In double-booking system, _____ or more patients are purposely scheduled for the same appointment plot
at their own convenience
In open-hours scheduling, patients arrive?
outside appointments
Lab work, surgeries, and radiology appointments are examples of?
legal or permanent
Management consultants suggest that a schedule to be written in blue ink because it is a ________ document
re
Recheck
ref
Referral
RS
Reschedule
established
Return appointments for _______ patients are usually made at the time they are being checked out from a current appointment
categorization and cluster
Scheduling all patients on Wednesdays for wellness checkups is an example of _________ scheduling
surg
Surgery
S/R
Suture removal
full name, telephone number, purpose of the visit
To schedule an appointment, what are the three major pieces of information needed from the patient?
flexibility
Wave scheduling has the ________ to allow for appointments that require more time than anticipated on for patients who miss appointments
it allows time for catching up before the next hour begins, less-time consuming appointments are scheduled in 10-20 minute time slots, appointments that are expected to require more time are scheduled at the beginning of the hour
What are characteristics of modified-wave scheduling?
1. The patient signs up to receive email communication. 2. The patient is assigned a password by the office. 3. The patient may request an appointment as long as it is not needed immediately. 4. The office returns a confirmation email of the scheduled appointment. 5. An automatically generated reminder goes out to the patient when the appointment is approaching.
What are the steps for receiving email scheduling in order?
1. Give preferred dates and times, the type of surgery, and the length of time the doctor will need the operating room. 2. Provide all relevant patient information 3. Relay any requests from the doctor, such as blood types and units of blood needed 4. Make sure all health insurance requirements are met and copies are filed appropriately 5. Be sure the patient receives all necessary instructions and information
What are the steps for reserving an operating room in order?
speak to the physician directly about the problem, adjust the office schedule to handle the situation
What are ways to handle scheduling situations caused by the physician?
block off two hours in the appointment book
What does a medical assistant do in the appointment book if the doctor has a surgery at 9:00 am and it will last about an hour?
early in the day
What is the best time to schedule fasting patients?
draw a single line through the patient's name in the appointment book or write "canceled" in the appointment book
What is the correct procedure if the patient cancels an appointment?
patients cannot eat and patients cannot drink, unless allowed to drink water
What is true about fasting?
broken appointments
What problems are eliminated by an open-hours scheduling system?
online scheduling
What scheduling feature allows patients to schedule themselves or request an appointment on the internet?
cluster scheduling
What scheduling system groups similar appointments together on a specific day or for a specific block of time during the day or week?
wave scheduling
What scheduling system works well in a large facility with several personnel to provide a large number of services?
be sure the patient understands any pre procedure instructions and provide the patient with written instructions
What should be done when arrangements for an outside appointment have been made?
be sure that the facility accepts the patient's insurance and be sure that all of the paperwork required by the insurance company has been completed
What should be done when choosing referral names of either physicians or facilities?
advance
What type of scheduling is booking an appointment several weeks or months ahead of time?
diagnoses, health insurance, services performed
What types of information are listed on a superbill?
when fasting should start, that the patients should refrain from eating but may drink fluids, that the test may not be completed if the patient does not fast
When scheduling appointments that require a patient to fast, be sure to inform the patient of what?
prior to the appointment if received by mail and 15-30 minutes prior to the scheduled appointment
When should a new patient complete the required "new patient forms'?
patient's chart
Where should referrals be documented?
Matrix
basic format of an appointment book, established by blocking off times on the schedule during which the doctor is able to see patients
Underbooking
leaving large, unused gaps in the doctors schedule; this approach does not make the best use of the doctor's time
Walk-in
patient who arrives at the office without an appointment
No-show
patient who does not call to cancel and does not come to an appointment
Time-specified scheduling
scheduling in which patients arrive at a regular, specified intervals, assuring the practice a steady stream of patients throughout the day