Week 1- Chapter 16 LearnSmart

Suture removal

10-20 minutes

Prenatal examination

15 minutes

Pelvic exam or Pap smear

15-30 minutes

Minor in-office surgery

30 minutes

new patient

A _______ is someone who has never been to a certain facility before or has not seen the physician for more than 3 years.

matrix

A basic outline of the times is the physician is and is not available to see patients is a called an?

legal

An appointment book is considered a _________ record

3

An established patient has been seen by the practice within the past ___ years

superbill or encounter form

As patients leave the office, they are often given paperwork to return to the front desk. Other names for this paperwork are?

blue or black ink

Because appointment books are legal documents, the schedule should be written in?

name of the procedure, diagnosis, patient's medical record

Before calling to schedule an outpatient procedure, which types of information should the medical assistant have on hand?

computerized

Being able to access an appointment schedule from multiple areas in the office is an advantage of _______ scheduling

30-45 minutes

Generally speaking, a new patient visit should be scheduled in the appointment book or electronic schedule for how long?

telephone

How are appointments for new patients most often arranged by the patient contacting the office via:

draw a single line through the name

How do you cross out a name in an appointment book?

Would you like to reschedule? and Thank you for calling.

If a patient has to cancel an appointment, what are appropriate responses?

2

In double-booking system, _____ or more patients are purposely scheduled for the same appointment plot

at their own convenience

In open-hours scheduling, patients arrive?

outside appointments

Lab work, surgeries, and radiology appointments are examples of?

legal or permanent

Management consultants suggest that a schedule to be written in blue ink because it is a ________ document

re

Recheck

ref

Referral

RS

Reschedule

established

Return appointments for _______ patients are usually made at the time they are being checked out from a current appointment

categorization and cluster

Scheduling all patients on Wednesdays for wellness checkups is an example of _________ scheduling

surg

Surgery

S/R

Suture removal

full name, telephone number, purpose of the visit

To schedule an appointment, what are the three major pieces of information needed from the patient?

flexibility

Wave scheduling has the ________ to allow for appointments that require more time than anticipated on for patients who miss appointments

it allows time for catching up before the next hour begins, less-time consuming appointments are scheduled in 10-20 minute time slots, appointments that are expected to require more time are scheduled at the beginning of the hour

What are characteristics of modified-wave scheduling?

1. The patient signs up to receive email communication. 2. The patient is assigned a password by the office. 3. The patient may request an appointment as long as it is not needed immediately. 4. The office returns a confirmation email of the scheduled appointment. 5. An automatically generated reminder goes out to the patient when the appointment is approaching.

What are the steps for receiving email scheduling in order?

1. Give preferred dates and times, the type of surgery, and the length of time the doctor will need the operating room. 2. Provide all relevant patient information 3. Relay any requests from the doctor, such as blood types and units of blood needed 4. Make sure all health insurance requirements are met and copies are filed appropriately 5. Be sure the patient receives all necessary instructions and information

What are the steps for reserving an operating room in order?

speak to the physician directly about the problem, adjust the office schedule to handle the situation

What are ways to handle scheduling situations caused by the physician?

block off two hours in the appointment book

What does a medical assistant do in the appointment book if the doctor has a surgery at 9:00 am and it will last about an hour?

early in the day

What is the best time to schedule fasting patients?

draw a single line through the patient's name in the appointment book or write "canceled" in the appointment book

What is the correct procedure if the patient cancels an appointment?

patients cannot eat and patients cannot drink, unless allowed to drink water

What is true about fasting?

broken appointments

What problems are eliminated by an open-hours scheduling system?

online scheduling

What scheduling feature allows patients to schedule themselves or request an appointment on the internet?

cluster scheduling

What scheduling system groups similar appointments together on a specific day or for a specific block of time during the day or week?

wave scheduling

What scheduling system works well in a large facility with several personnel to provide a large number of services?

be sure the patient understands any pre procedure instructions and provide the patient with written instructions

What should be done when arrangements for an outside appointment have been made?

be sure that the facility accepts the patient's insurance and be sure that all of the paperwork required by the insurance company has been completed

What should be done when choosing referral names of either physicians or facilities?

advance

What type of scheduling is booking an appointment several weeks or months ahead of time?

diagnoses, health insurance, services performed

What types of information are listed on a superbill?

when fasting should start, that the patients should refrain from eating but may drink fluids, that the test may not be completed if the patient does not fast

When scheduling appointments that require a patient to fast, be sure to inform the patient of what?

prior to the appointment if received by mail and 15-30 minutes prior to the scheduled appointment

When should a new patient complete the required "new patient forms'?

patient's chart

Where should referrals be documented?

Matrix

basic format of an appointment book, established by blocking off times on the schedule during which the doctor is able to see patients

Underbooking

leaving large, unused gaps in the doctors schedule; this approach does not make the best use of the doctor's time

Walk-in

patient who arrives at the office without an appointment

No-show

patient who does not call to cancel and does not come to an appointment

Time-specified scheduling

scheduling in which patients arrive at a regular, specified intervals, assuring the practice a steady stream of patients throughout the day