WEEK 3 QUIZ

Which of the following represents an attempt to save face in a conflict? Select one: a.A person refuses support from outside parties when he or she feels unjustly treated. b.A person de-escalates a conflict situation because he or she has high self-esteem. c.A person acknowledges that a conflict exists over which he or she does not have complete control. d.A person involved in a conflict focuses more on topic goals than relational or identity goals. e.A person who no longer feels comfortable with an earlier position chooses to stay with it, even in light of new information.

A person who no longer feels comfortable with an earlier position chooses to stay with it, even in light of new information.

Which of the following is a feature of conflict goals? Select one: a.Topic goals emerge in all types of disputes. b.Conflict goals always emerge in the same form. c.Process issues are more important drivers of disputes than identity issues. d.Conflict parties often specialize in one kind of conflict goal. e.Topic-only solutions are the most satisfying to conflict parties in serious disputes.

Conflict parties often specialize in one kind of conflict goal.

"Good" conflict goals remain steadfast—they do not change before, during, or after a conflict. Select one: a.TRUE b.FALSE

FALSE

Arguing over what music to listen to is primarily concerned with the relational goal. Select one: a.TRUE b.FALSE

FALSE

Arguing with your parents about what time you are supposed to be home is an example of the relationship element of TRIP. Select one: a.TRUE b.FALSE

FALSE

Identity conflicts are easy to identify. Select one: a.TRUE b.FALSE

FALSE

To be truly collaborative, conflict goals must be behaviorally specific. Select one: a.TRUE b.FALSE

FALSE

Which of the following is not true about the nature of overlapping TRIP goals? Select one: a.Interests overlap with each other and differ in primacy. b.Identity and relationship issues underlie topic and process issues. c.In a serious dispute, content-only solutions are typically the most satisfying. d.Conflict parties often specialize in one kind of goal. e.Goals may emerge in a different form.

In a serious dispute, content-only solutions are typically the most satisfying.

A newlywed couple was having trouble resolving their marital disputes. The husband felt like he was trying to solve all the problems because his wife would not take him seriously during their discussions and would do something else like cleaning dishes. So, they decided that they would have a "meeting" to discuss issues whenever they arose. The meeting would be at a time where they would shut out all distractions and discuss the situation until they find a solution. What is the paramount goal in this situation? Select one: a.Topic b.Relationship c.Identity d.Process e.All of the answers are correct.

Process

What type of goal does the statement "Well, you don't have to be so nasty about it" most likely reflect? Select one: a.Relational b.Prospective c.Retrospective d.Identity e.Transactive

Relational

1. The goals one has for the outcome of a conflict prior to actively engaging in it are called "prospective" goals. Select one: a.TRUE b.FALSE

TRUE

Differing relational goals lead people into conflict just as differing topics do. Select one: a.TRUE b.FALSE

TRUE

If you feel excluded from making an important decision, the element of TRIP you are most likely concerned with is the process goal. Select one: a.TRUE b.FALSE

TRUE

Large public meetings are arenas for process conflict. Select one: a.TRUE b.FALSE

TRUE

The two primary drivers of most disputes are identity and relational issues. Select one: a.TRUE b.FALSE

TRUE

Steve and Bonnie disagree on how to spend the money they received from their tax refund. Steve wants to take the family on a trip to Seattle, but Bonnie wants to save it for a rainy day. What type of goal does this conflict interaction represent? Select one: a.Process b.Topic c.Identity d.Relational e.Facework

Topic

Which of the following statements is not true about relational issues and identity? Select one: a.Identity issues do not affect relational messages. b.Every statement carries a relational message. c.We each translate or interpret relational messages differently. d.Relational interests carry more urgency than topic interests. e.Our relational interests are triggered in reaction to another person's behavior.

a.Identity issues do not affect relational messages.

Relationship goals refer to those that answer which of the following questions? Select one: a."What do we want?" b."Who are we to each other?" c."Who am I in this interaction?" d."What communication process will be used?" e."How do others define our relationship?"

b."Who are we to each other?"

Tyler is a young, naturally gifted athlete. Unfortunately, his work ethic does not match his talent. When he finished sixth in a competition rather than his expected first or second place, he spent a great deal of time and energy telling people how the judges were biased against him. Tyler is using which of the following face-saving strategies? Select one: a.Refusing to step back from a position b.Claiming unjust intimidation c.Suppressing conflict issues d.Helping others increase their self-esteem e.Avoiding giving directives

b.Claiming unjust intimidation

Which of the following are considered to be the "drivers" of disputes? Select one: a.Topic and relationship b.Relationship and identity c.Identity and process d.Process and topic e.Topic and identity

b.Relationship and identity

In a conflict situation between you and another person, if you work to reach your own goal while simultaneously trying to please the other person, you are upholding which of the following statements on the author's checklist for "good goals"? Select one: a.Short-, medium-, and long-range issues are addressed. b.Goals are behaviorally specific. c.Statements orient toward the present and the future. d.Goals recognize interdependence. e.Collaborative goals recognize an ongoing process.

d.Goals recognize interdependence.

Hocker and Wilmot summarize several advantages of clarifying your goals when in a conflict with another person. Which of the following is not an advantage identified? Select one: a.Clear goals are reached more often than unclear ones. b.Clear goals can be altered more easily than vague ones. c.Only clear goals can be shared. d.Solutions go unrecognized if you don't know what you want. e.Knowing the other's goals helps you manipulate the situation to get what you want.

d.Solutions go unrecognized if you don't know what you want.

21. Transactive goals develop: Select one: a.during conflict episodes rather than before or after. b.after conflict episodes rather than before or during the episodes. c.before conflict episodes rather than during or after. d.whenever there is the possibility of transforming the relationship. e.only when transactional communication takes place.

during conflict episodes rather than before or after.

Retrospective goals are the ones that: Select one: a.annoy our conflict partners the most. b.are emergent and understood most when the crisis has passed. c.give us a sense of clarity of the implications of a conflict when we look back on it. d.we come into a conflict hoping to accomplish. e.we have had for years with respect to a given topic.

give us a sense of clarity of the implications of a conflict when we look back on it.