Welcome

Which of the following are activities that patients can perform when checking in an appointment using Welcome?

. Answer questionnaires b. Make payments c. Sign electronic documents d. Verify demographic information

Which settings need to be made in every workstation that represents an individual kiosk?

. Name b. Kiosk Type c. Identifier d. Parent e. User f. Kiosk Status Control

You are creating a new consent form that will be displayed in Welcome. Your kiosks can run in English, Spanish, French, and Danish. How many XAML files will you need to create?

4

Which narrowing prompt will the system use?

A) Birth day B) Birth month C) Birth year

The data for customized content and theme for Welcome should be saved directly on the hard drive of the PC in each kiosk.

False, it should be stored in a central directory that is available to all of the kiosks.

You should make your changes to simple content by modifying the Welcome-translations file.

False, make changes in the Welcome-translations-override file.

Every workstation record with a Kiosk type of "cluster" needs to have an identifier.

False, only workstation records with type of 'Kiosk' need an identifier.

The Group field, on the General form, is a free text field.

False. It is a category list field.

In order to use the kiosk to arrive himself to the ED, the patient must have an existing patient record.

False. Welcome can be configured to allow patients without pre-existing patient records to use the ED arrival functionality.

You must fix all Welcome errors by yourself.

False. You can work with your Epic Technical Services representative to fix any issues that you are unable to fix.

You can only use Checkpoints to prevent patients from checking in with Welcome.

False; You can also use rules.

When configuring a kiosk for walk in, you must list Check In as an allowed function.

False; you should list Walk In as an allowed function.

When configuring a kiosk for walk in, you must list Check In as an allowed function.

False; you should list Walk In as an allowed function.

image for your Welcome kiosk?

FlatPageBackground xaml file. Change the theme directory within the kiosk record.

Which of the following need to be configured in order to view your kiosks in Concierge?

Group and Network Port

_____________________________are messages to patients or clinic staff about overdue care or actions that they should take.

Health Maintenance alerts

What types of events logged by Event Viewer?

Information, Warning, Error

You need to create a new workstation record with the kiosk type of "Cluster." When you create the record, what should you put in the name to indicate that the record is for a cluster?

KC

Which activity do you use to create a new Kiosk record?

Kiosk Edit

Which reports are useful if you set-up Welcome to prevent check in?

Kiosk Kickout Summary Report & Kiosk Redirect Summary

At which levels can a questionnaire be linked in Welcome?

Kiosk, Cluster, Root, Visit Type, Department, and Cadence System Definition

At what levels can a questionnaire be linked to be used in Welcome?

Kiosk, Cluster, Root, Visit type, Department, Cadence System Definitions

What is the purpose for of the Welcome before check in extension in Cadence System Definitions?

Link a questionnaire to a patient's appointment.

Which of the following is not one of Welcome's standard narrowing prompts?

Medical Record Number

What does Welcome use to make sure it finds one unique patient record?

NARROWING PROMPTS, SECURITY QUESTIONS

How many root records can an organization have?

ONE AND ONLY ONE

What is a pass?

One set of search criteria.

What types of payments can be collected at the kiosk?

PRE-PAYMENTS, COPAY PAYMENTS, PAYMENTS TOWARD BALANCES (HB & PB), PAYMENT PLAN PAYMENTS

What types of questionnaires are used with Welcome?

Patient-Entered and Health History

What contains logic for which billing system money will be posted to and the logic used to match it to an account?

Posting Method

You are looking at the Summary form of your kiosk record. How can you tell which settings are coming from the root record?

Root record is underlined and listed in parentheses after the setting.

Once a unique patient record has been identified by Welcome, what does is use to ensure patients are who they say they are?

Security questions

What does the patient menu screen show?

THE KIOSK'S ALLOWED FUNCTIONS; DEPENDS ON WHETHER THE PATIENT HAS APPOINTMENTS ON WHICH TO PERFORM ACTIONS.

What happens to a patient record if it is missing the data that a narrowing prompt is checking for?

THE PATIENT RECORD CANNOT BE ELIMINATED FROM THE SEARCH, MAKING IT HARDER TO NARROW DOWN TO JUST ONE PATIENT MATCH.

True or False: Patients are able to sign up for MyChart at the kiosk.

TRUE. THEY CAN ALSO GET THE ACTIVATION CODE EMAILED TO THEM OR THEY CAN PRINT IT IF PRINTING IS AVAILABLE.

Review all reporting content available in own security access.

The Analytics Catalog

You set an FDT Document's Decline Status as "Patient Refused" and a Decline Action of "Error". A patient at the kiosk is trying to check in and declines to sign an FDT document.

The patient gets a message to see the front desk right after declining the document. The document appears with a status of "Patient Refused" on the patient's Document List in registration.

Which of the following best describes the purpose of Questionnaire Types?

They indicate which questionnaires should show during a Welcome workflow

While using the kiosk to check in for his surgery and linked admission, Michael was redirected to the front desk. From which report can the front desk user see why the kiosk redirected him?

Today's Patients report

A patient can sign documents during the kiosk ED Arrival workflow.

True

Groups are assigned to workstation records to group kiosks for monitoring purposes.

True

Patients can update their allergies, medications, and health issues using Welcome.

True

Some Welcome content requires use of a Web server.

True

Tablet PCs are configured as kiosk records in the LWS master file.

True

True or False: Patients can save their credit cards in the system for making future payments.

True

Welcome comes with pre-configured Reporting Workbench templates.

True

Welcome document collection integrates with the Prelude Documents Table.

True

You can configure Welcome to allow patients to enter a copay due amount.

True

You can configure Welcome to ignore confirmation warnings during the Grand Central arrival workflow.

True

You can create additional walk in reasons.

True

You can use rules to determine which patients should be prompted to sign up for MyChart.

True

Where should tablet kiosk records live in your kiosk hierarchy?

Under their own parent tablet cluster, completely separate from the full kiosk enclosure clusters.

Theme

VISUALS, PICTURES, IMAGES, BACKGROUND

Each rule criterion is made up of:

Value, Property, Operator

Content

WRITTEN WORDS, BUTTONS, FORMS, MAPS, RECEIPTS

Which types of search algorithms can be used by Welcome?

Walk In One Click and Kiosk Follow Up

What tool can you use to see which content will display for patients when a specific mnemonic is selected?

Welcome Translations file

In which of the following files can specify if Welcome Windows will allow for mouse input?

WelcomeConfig.xml file determines whether a Welcome Windows kiosk will allow input through Mouse and Keyboard.

A content mnemonic can be described as:

a placeholder for a given piece of content and a pointer that points to content that needs to display in Welcome

Cluster records can be used to:

a. Separate kiosks and tablet records b. Geographically group workstations c. Group similarly configured kiosks

Each physical kiosk needs a corresponding record built in which master file?

b. Workstation (LWS)

Which of the following steps will you need to take in order to create a custom background

Add the background image to your custom theme directory. Adjust the settings in the in the FlatPageBackground zaml file. Change the Theme Directory within the Kiosk Record.

Which kiosk workstation setting determines the coverages that Welcome presents to the patient during insurance verification?

Allowed account types for insurance verification

Where are signed documents stored?

BLOB server

What should you configure for the patient identification method when using tablets for questionnaires and document completion?

Barcode for Registration Workflow

Which server uses real time data?

Chronicles

Which tool allows you to remotely start and stop Welcome?

Concierge

On what form in the kiosk workstation settings do you associate custom content XAML files with content mnemonics?

Content Form

What can patients verify at the kiosk?

DEMOGRAPHICS, PATIENT CONTACTS, INSURANCE COVERAGE, PCP, CLINICAL Information, MSPQ.

Which kiosk workstation setting that determines how a patient's demographic changes made in Welcome are reflected in the system?

Demographics filing extension

Which role is primarily responsible for installing Welcome on Windows PC devices intended for patient use?

Deployment Administrator

In order to use ED Arrival, which value must be present in the Allowed Functions field?

Emergency Arrival

Which of the following can be added to a dashboard?

Epic Released Metrics, Reporting Workbench Reports, Slicer Dicer Sessions, Custom Metrics

Custom content and theme for Welcome should be saved directly on the hard drive of the PC in each kiosk. True or False:

FALSE. CUSTOM CONTENT IS STORED CENTRALLY.

What is used to represent electronic documents used in Welcome?

FDT template

What are options for patients to identify themselves with Welcome?

FIRSTAND LAST NAME, MRN, MYCHART ID AND PASSWORD, SWIPING A MAGNETIC STRIPE CARD, THIRD PARTY BIOMETRICS

A kiosk workstation record is needed...

FOR EACH PHYSICAL KIOSK AND TABLET PC YOUR ORGANIZATION USES.

Epic can interface directly with a payment processor.

False

The kiosk ED Arrival workflow is intended for patients with life-threatening injuries.

False

Welcome presents a patient with a security prompt even if it has been asked previously as a narrowing prompt.

False

While monitoring Welcome with Concierge, registration staff can see clinical information, such as allergies and problems, that patients enter.

False

You cannot specify the emergency contact items that Welcome presents to the patient to verify.

False

You should include insurance verification during the kiosk ED Arrival workflow.

False

Every workstation record with a Kiosk type of "cluster" needs to have an identifier. True or False:

False - Only workstation records with a type of "kiosk" need an identifier.

Your organization is installing the Grand Central Arrival workflow and wants to include the OpTime surgical case check-in workflow as well. In order to enable your workstation for case check-in, enter "Check In" as an allowed function on the General form.

False - The ADT Arrival allowed function also includes case check in.

You can limit the check in functionality to patients that have appointments in certain _____________________ or______________________.

centers; departments

When you configure Welcome to prevent certain patients from using a kiosk, you need to select a _______________________________ that tells Welcome what content to display to patients.

mnemonic

Clusters can be linked to

the ROOT record or to another CLUSTER.