WGU C232: Introduction to Human Resources Assessment

24. At what age does the Age Discrimination in Employment Act begin to protect an individual from discrimination in the recruitment process? a. 35 b. 40 c. 50d. 65

40

20. Which technique addresses labor forecasting to project future human resource needs based on past staffing levels? a. Nominal group b. Delphi technique c. Time-series d. Focus group

Time series analysis

35. What is the distinction between training and development? a. Training is job related while development is the process of developing, presenting, evaluating, and facilitating training. b. Training requires short-term preparation and development requires long-term preparation. c. Training enhances individual knowledge and skills while development is focused on team knowledge and skills. d. Training is directed at the employees' current job whereas development helps the employee prepare tor future jobs.

Training is for current job and development is for future job

40. What is a form of direct compensation? a. Benefits b. Training c. Wages d. Services

Wages

41. What is a type of direct compensation (i.e.: salary) that plays a strategic role in attracting and retaining qualified applicants? a. Benefits b. Training c. Wages d. Services

Wages

43. Which form of compensation is an example of fixed pay? a. Yearly salary b. Sales incentive c. Merit pay d. Profit sharing

Yearly salary

30. What is an effective way to gather relevant information about job applicants during the selection process? a. A wide background check to see it any general negative information is revealed b. A reference check asking tor previous employers' opinions about job applicants c. An informal interview process in which the questions differ for all applicants d. An application blank where the most important information is weighted heavily

Application blank (or resume, CV)

46. Which form of Indirect compensation can be integrated into the organization's strategic planning? a. Base wage b. Salary c. Bonuses d. Benefits

Benefits

13. What is the outcome of effective diversity management within organizations? a. Fewer communication challenges b. Better sense of inclusion c. Fewer conflicts d. Better defined organizational goals

Better sense of inclusion

6. A human resources department is working on increasing diversity within the organization. Which strategic role tor a human resources department is being demonstrated? a. Champion tor change b. Initiator of outsourcing c. Agent tor legal compliance d. Administrator of policy

Champion for change

26. A computer software company wants to hire permanent employees who have the most up-to-date knowledge of software development tools, but previous work experience is not necessary. What should be a primary source of recruitment tor this situation? a. Independent contracting organizations b. Colleges offering the relevant degree c. Executive search firms d. Temporary staffing agencies

Colleges offering the relevant degree

16. The plaintiff in a case, a black firefighter, brings action against the tire department. He is alleging that each time he is transferred from one tire station to another, he must take his bed with him. The tire chief reports that no white firefighter would want to sleep in the same bed as a black firefighter - Which type of discrimination under Title Vll should the plaintiff tile? a. National origin b. Color c. Intentional d. Race

Color

51. A company needs to motivate employees to be engaged in their job responsibilities. They decide to reward attendance at training sessions. Which performance improvement approach is being used? a. Career and management planning b. Recruitment and selection c. Compensation d. Job analysis

Compensation

33. Which type of validity identities the knowledge, skills, and abilities required to complete a job and needs no quantitative analysis? a. Construct b. Content c. Empirical d. Discriminant

Content Validity

3. Which factor represents an organization's value system? a. Corporate culture b. Company reputation c. Core competencies d. Brand awareness

Corporate culture

29. How does recruiting that creates excessively large applicant pool affect employee selection? a. The large applicant pool will simplify the process of job analysis and employee selection. b. The organization can reduce the applicant pool by dismissing applicants that are close to retirement. c. The cost of selection will likely increase due to the need to review and assess a high volume of applicants. d. The large applicant pool reduces the significance of employee selection as most of the applicants will meet the job qualifications.

Cost of selection will increase due to the need to review and assess a high value of applicants

14. What is a benefit to promoting an organization's efforts to increase diversity on the company website? a. It draws attention to diversity commitment. b. It provides equal opportunity to diverse employees. c. It defines corporate culture with diversity strategies. d. It meets the legal obligation to advertise diversity.

Draws attention to diversity commitment

48. Which form of validity for making employment decisions (e.g., select, promote) is legally defensible if challenged in court? a. Content validity b. Convergent validity c. Empirical validity d. Discriminant validity

Empirical Validity

10. What is recognized by courts in several states as an implied contract that can be legally binding? a. Employee handbook b. Union agreement c. Public policy documents d. Formal pact

Employee handbook

38. The leadership of an organization has decided to move forward with a formal training program. Successful implementation depends upon selecting the appropriate training media tor the right workers under the right conditions. What factor should be considered in selecting the appropriate training media? a. The location of the training b. Employee attitude tor learning c. Employee readiness tor training d. The level of performance management

Employee readiness for training

32. What is an outcome of poor reliability in a selection procedure? a. The inability to tire an employee who is performing poorly b. High correlations between test outcomes and future performance metrics c. An insufficient pool of qualified applicants d. Employees who are not a good tit tor the organization

Employees who are not a good fit for the organization

12. What is the function of the Equal Employment Opportunity Commission (EEOC)? a. Providing guidance to employers on classifying employees b. Enforcing federal antidiscrimination statutes c. Creating guidelines for developing affirmative action programs d. Conducting mediation when union contracts have expired

Enforcing federal anti-discrimination statuses

18. Why is human resource planning important? a. It makes it easier to recruit employees from out of state. b. It makes employee benefits more attractive. c. It ensures the right people in the right jobs at the right times. d. It ensures compliance with labor laws.

Ensures the right people in the right jobs at the right time

44. A firm offers an individual a job paying $40,000 per year plus health insurance tor selling widgets. The employee counter-offers that she be paid $52,000 per year with no insurance. Which pay structures are being discussed? a. The firm is offering variable compensation and the employee is requesting variable compensation. b. The firm is offering variable compensation, while the employee is requesting fixed compensation. c. The firm is offering fixed compensation, while the employee is requesting variable compensation. d. The firm is offering fixed compensation and the employee is requesting fixed compensation.

Firm is offering fixed, employee is requesting fixed

45. Which incentive leads to enhanced productivity and subsequently creates additional earnings? (Payment is made based on company profit) a. Profit-sharing plan b. Wage-dividend plan c. Gain-sharing plan d. Bonus-sharing plan

Gain-sharing

15. A woman turned down for a higher-paying position because the manager believes men perform the duties better than women is what kind of discrimination? a. Gender identity discrimination b. Gender discrimination c. Women's equal rights discrimination d. Sexual harassment discrimination

Gender discrimination

5. Which hr resource provides a broad range of support to the overall org? a. Coordinator b. Specialist c. Generalist d. Supervisor

Generalist

19. Which step in the human resource planning process ensures that the organization will have the needed supply of employees in the future? a. Developing Data b. Controlling c. Programming d. Establishing objectives

HR Programming (Step 3 in HRP)

36. A firm is hiring several new employees. The new employees are largely inexperienced and unfamiliar with the company and its methods of conducting business. Given this, the firm plans to have an orientation period tor all new hires and hopes the orientation will reduce the stress associated with the new job tor the new employees. a. How will the orientation reduce employee stress? b. It will decrease the amount of time the new employees spend in training. c. It will help the new employees understand what is expected of them. d. It will increase the productivity of the new employees. e. It will better enable the new employees to change the corporate culture.

Helps new employees understand what is expected of them

7. How should HR encourage high ethical standard of conduct in the workplace? a. By ensuring compliance with all legal regulations b. By holding monthly training sessions on integrity c. ay maintaining equitable pay levels and alignment d. By influencing others to make moral choices

Holding monthly training sessions on integrity

11. What was the Goal of Title VII of Civil Rights Act of 1964? a. To give employers more flexibility in dealing with employees and their employment b. To create a legal structure that deals with contractual issues between employers and employees c. To allow employees greater ability to move between employers and job positions d. To make it illegal to discriminate against individuals based on their protected classes

Illegal to discriminate against individuals vase on their protected classes

9. What is an exception to the doctrine of employment at will? a. Mandatory waiting period b. Termination tor cause c. Implied contract d. Probationary period

Implied contract

2. What are two societal trends that are influencing the world of work? a. Decreasing world trade b. Changes in communication technology c. Lower college graduation rates d. Increased competition

Increased competition Changes in communication technology

8. A technology company is reviewing the potentially questionable behavior of tour employees and is trying to determine it an ethical violation has occurred. The behavior of the tour employees consisted of the following: a. Individual 1: Sold trade secrets to a competitor b. Individual 2: Requested that the company pay tor continuing education c. Individual 3: Recommended hiring a sibling based on the sibling's work experience d. Individual 4: Applied tor other jobs while still employed with the company Which individual committed an ethical violation?

Individual 1: Sold trade secrets to competitor

27. An engineering firm wants to attract applicants tor full-time employment. They decide to develop potential job candidates before offering them permanent positions. Which activity should the organization implement? a. Internships b. Flexible work schedules c. An assessment center d. Diversity planning

Internships

34. Which selection instrument is used to obtain information on the applicant's motivation and details of previous experiences to get a more subjective feel for the candidate? a. Background check b. Personality test c. Interview d. Resume

Interview

39. What is a characteristic of a learning organization? a. It is focused on knowledge development across the firm b. It has a full time training department. c. It is affiliated with one or more local universities. d. It provides tuition assistance to all employees.

It is focused on knowledge development across the firm

47. Recently an employee received a performance appraisal that included several items with a poor performance rating. The employee was upset and felt the appraisal was unfair because the items listed were not part of his daily work requirements. Which human resources activity relates to the employee's concern? a. Job analysis b. Appraisal training c. Goal development d. Selection standards

Job analysis

42. An organization has recently added 50 new clients, and their production must increase as rapidly as possible. To increase production levels, a manager urges an existing employee to accept a newly created position responsible for hiring new employees. What should the company use to determine the appropriate compensation level tor this new position? a. Job evaluation b. Job rotation c. Job recruiting d. Job transfer

Job evaluation

25. All employees in a company receive an e-mail message from human resources with information that a job is available in the marketing department. The message includes the job description and specifies that current employees are encouraged to submit an application. Which method is the company using to obtain job applicants? a. Incentive program b. Job posting c. Job otter d. Employee referral

Job posting

31. A fast-growing US company is seeking a human resources generalist. This job entails recruiting and hiring a large number of employees, monitoring performance measures, determining training needs, and ensuring compliance with federal laws as the company continues to grow. Which criterion aligns with the job as outlined above? a. A high level of familiarity with past lawsuit outcomes b. Knowledge of legal regulations in employment c. Ability to work with technology in the legal field d. Demonstrated customer service experience

Knowledge of legal regulations in employment

4. Which activity does the strategic hr manager need to be engaged in since orgs survive on adaptation? a. Managing succession by creating contingency plans for key employees within the organization b. Taking on fewer roles to maintain a focused approach to organizational productivity improvements c. Maintaining priority on the requisition of services from the management and employees without external considerations d. Focusing on acquiring human resources skills while leaving marketing and production techniques to those managers

Managing succession by creating contingency plans for key employees

17. What was the purpose of the Executive Order 10925 that established affirmative action? a. To mandate that managers of federally funded projects work to eliminate bias in employment practices. b. To strengthen sanctions related to discrimination under the Americans with Disabilities Act of 1990 c. To provide employees with protection from age discrimination in the workplace d. To require businesses with 50 or more employees to avoid segregation

Mandate that managers of federally funded projects work to eliminate bias in employment practices

21. What are two statistical projection methods used to determine human resource demand? a. Nominal group technique b. Delphi technique c. Multiple linear regression d. Succession planning e. Stochastic technique

Multiple linear regression Stochastic technique HR planning associated with the process of laying off employees who are no longer needed

28. Job duties tor a marketing coordinator position include the following: planning international trade shows by identifying, assembling, and coordinating requirements, establishing contacts, developing schedules and assignments and coordinating mailing list. Which item should be included in the required skills section of this job posting? a. Builds relationships with clientele at events b. Operates Microsoft database software c. Establishes and maintains accurate budgets d. Runs weekly and monthly team meetings

Operates Microsoft database software

49. Which performance appraisal method can make managers more aware of their impact on employees without feeling threatened? a. Appraisal by subordinates b. Appraisal by supervisor c. Peer-appraisal d. Self-appraisal

Peer-appraisal

37. At which level of analysis are annual performance reviews? a. Organization b. person c. Task d. Project

Person

1. Which hr resource function helps the organization understand the number and type of employees the organization will need in the future? a. Recruiting b. Planning c. Appraising d. Compensating

Planning

22. A firm needs to lay Off employees and wants to develop a plan to minimize the effect on employees. The firm opts to try a combination of buyouts and outplacement counseling. Which type of plan is the firm engaging in? a. A retention plan b. A control plan c. A redundancy plan d. An organizational plan

Redundancy plan

50. A small firm needs to dismiss one worker. Which performance appraisal system should the first use to choose which worker to lay-off in this context? a. A forced-distribution appraisal by firm customers b. A forced-distribution appraisal by a supervisor c. A straight ranking appraisal by a supervisor d. A straight ranking appraisal by firm customers

Straight ranking appraisal by a supervisor