WGU C483 Chapter 9

Core capability

A _____________ is the knowledge, expertise, or skill that underlie a company's ability to be a leader in providing a range of specific good or services

A form of organization that seeks to maximize internal efficiency

A mechanistic organization is best described as

Customer relationship

A multifaceted process focusing on creating two-way exchanges with customers to foster intimate knowledge of their needs, wants, and buying patterns is called ______ management

ISO 9001

A series of quality standards developed by a committee working under the International Organization for Standardization to improve total quality in all businesses for the benefit of both producers and consumers is known as

Strategic alliance

A(n) _______ is a formal relationship created among independent organizations with the purpose of joint pursuit of mutual goals.

Numerical quotas

According to Deming's 14 points of quality, which of the following has to eliminated, as they are contrary to the idea of continuous improvement

Kaizen

Almost any competitive advantage is temporary, so companies should strive for continuous improvement, which is also known as

Core capabilities

An effective strategy for enabling a firm to be responsive and competitive is to focus on fundamental strengths and expertise, and developing leadership in and organizing around its

Learning

An organization that is skilled at creating, acquiring, and transferring knowledge and at modifying its behavior to reflect new knowledge and insights is known as a _____________ organization

Rightsizing

Arriving at the size at which a company performs most effectively

Six Sigma

At ______ a product or process is defect-free 99.99966 percent of the time

Holistic

Deming's 14 points of quality emphasized a(n) _____________ approach to management

Lean manufacturing

In ________, the emphasis is on quality, speed, and flexibility more than on cost, efficiency, and hierarchy, which is exemplified by employees' authority to halt operations to correct problems

Employees depend more on one another and relate more informally

In an organic stucture

Strategic alliance

Marques Tech is a leading mobile phone manufacturer. The company has a deal wit FoodZone, a leading fast-food chain. Anyone with the latest Marques cell phone will get 20% off on their bill at FoodZone, with the offer being valid for six describes this scenario

Organic

The ________ structure is an organizational form that emphasizes flexibility

The value chain

The sequence of activities that flow from raw materials to the delivery of a good or service, with additional value created at each step, is known as

Firm infrastructure

The support activities in the generic value chain include

Large size

Which of the following aspects of an organization creates scale economies and economies of scope and leads to advantages like lower operating costs, greater purchasing power, and easier access to capital

More rules and formal procedures

Which of the following is a characteristic of a large batch organization

Train people to cope with the new situation

Which of the following is a practice that is recommended for firms to ease the pain of downsizing

Service

Which of the following is a primary activity in the generic value chain

Procurement

Which of the following is a support activity in the generic value chain

Customer and market focus

Which of the following is one of the criteria for receiving the Malcolm Baldrige National Quality Award

The organizational form is a flat, decentralized structure built around a customer, good or service

Which of the following statements is true of a high-involvement organization

Research and development

Which of the following steps in the value chain involves focusing on innovation and new products

RFID

Which of the following tags help boost logistic efficiency and speed

A mechanistic organization

Which of the following types of organization is similar to a bureaucratic structure

Concurrent engineering

___________ is a design approach in which all relevant functions cooperate jointly and continually in a maximum effort aimed at producing high-quality products that meet customers' needs

Total quality management

____________ is an integrative approach to management that supports the attainment of customer satisfaction through a wide variety of tools and techniques that result in goods and services of high standards