WGU C483 Chapter 9
Core capability
A _____________ is the knowledge, expertise, or skill that underlie a company's ability to be a leader in providing a range of specific good or services
A form of organization that seeks to maximize internal efficiency
A mechanistic organization is best described as
Customer relationship
A multifaceted process focusing on creating two-way exchanges with customers to foster intimate knowledge of their needs, wants, and buying patterns is called ______ management
ISO 9001
A series of quality standards developed by a committee working under the International Organization for Standardization to improve total quality in all businesses for the benefit of both producers and consumers is known as
Strategic alliance
A(n) _______ is a formal relationship created among independent organizations with the purpose of joint pursuit of mutual goals.
Numerical quotas
According to Deming's 14 points of quality, which of the following has to eliminated, as they are contrary to the idea of continuous improvement
Kaizen
Almost any competitive advantage is temporary, so companies should strive for continuous improvement, which is also known as
Core capabilities
An effective strategy for enabling a firm to be responsive and competitive is to focus on fundamental strengths and expertise, and developing leadership in and organizing around its
Learning
An organization that is skilled at creating, acquiring, and transferring knowledge and at modifying its behavior to reflect new knowledge and insights is known as a _____________ organization
Rightsizing
Arriving at the size at which a company performs most effectively
Six Sigma
At ______ a product or process is defect-free 99.99966 percent of the time
Holistic
Deming's 14 points of quality emphasized a(n) _____________ approach to management
Lean manufacturing
In ________, the emphasis is on quality, speed, and flexibility more than on cost, efficiency, and hierarchy, which is exemplified by employees' authority to halt operations to correct problems
Employees depend more on one another and relate more informally
In an organic stucture
Strategic alliance
Marques Tech is a leading mobile phone manufacturer. The company has a deal wit FoodZone, a leading fast-food chain. Anyone with the latest Marques cell phone will get 20% off on their bill at FoodZone, with the offer being valid for six describes this scenario
Organic
The ________ structure is an organizational form that emphasizes flexibility
The value chain
The sequence of activities that flow from raw materials to the delivery of a good or service, with additional value created at each step, is known as
Firm infrastructure
The support activities in the generic value chain include
Large size
Which of the following aspects of an organization creates scale economies and economies of scope and leads to advantages like lower operating costs, greater purchasing power, and easier access to capital
More rules and formal procedures
Which of the following is a characteristic of a large batch organization
Train people to cope with the new situation
Which of the following is a practice that is recommended for firms to ease the pain of downsizing
Service
Which of the following is a primary activity in the generic value chain
Procurement
Which of the following is a support activity in the generic value chain
Customer and market focus
Which of the following is one of the criteria for receiving the Malcolm Baldrige National Quality Award
The organizational form is a flat, decentralized structure built around a customer, good or service
Which of the following statements is true of a high-involvement organization
Research and development
Which of the following steps in the value chain involves focusing on innovation and new products
RFID
Which of the following tags help boost logistic efficiency and speed
A mechanistic organization
Which of the following types of organization is similar to a bureaucratic structure
Concurrent engineering
___________ is a design approach in which all relevant functions cooperate jointly and continually in a maximum effort aimed at producing high-quality products that meet customers' needs
Total quality management
____________ is an integrative approach to management that supports the attainment of customer satisfaction through a wide variety of tools and techniques that result in goods and services of high standards