Workplace Communication
What percentage of the communication meaning is delivered through paralanguage?
38 percent
What percentage of non-verbal cues contribute to the communication process?
75 percent
Which of the following is an example of verbal communication?
Conversation
Which of the following is an example of effective oral communication?
Ensuring the tone used is open and non-confrontational
Which of the following is NOT an element of successful verbal communication?
Focusing on developing an end product
Which of the following is NOT a shortcoming of e-mails?
Instant delivery
How many consumers would pay a higher price for good customer service?
Nine out of ten
Which of the following is a sign of good customer service?
Properly greeting customers upon the first contact
Which of the following is the study of an individual's perception and use of space?
Proxemics
Which of the following is NOT an example of kinetics?
Smiling