Workplace Communication

What percentage of the communication meaning is delivered through paralanguage?

38 percent

What percentage of non-verbal cues contribute to the communication process?

75 percent

Which of the following is an example of verbal communication?

Conversation

Which of the following is an example of effective oral communication?

Ensuring the tone used is open and non-confrontational

Which of the following is NOT an element of successful verbal communication?

Focusing on developing an end product

Which of the following is NOT a shortcoming of e-mails?

Instant delivery

How many consumers would pay a higher price for good customer service?

Nine out of ten

Which of the following is a sign of good customer service?

Properly greeting customers upon the first contact

Which of the following is the study of an individual's perception and use of space?

Proxemics

Which of the following is NOT an example of kinetics?

Smiling