Workplace Readiness Skills Prep

If you are interested in a promotion, which of the following is essential?

Acquire and prove new industry knowledge.

Which of the following is NOT a type of web browser?

Google Docs

Oki is a sales associate at a computer sales store. He notices an older man with tattered clothing enter the store. How should he first approach the customer?

Greet the customer and ask if he would like her assistance.

A salesperson receives 10% commission on his/her total sales. They sell $1,500.00 worth of merchandise. How much commission did he/she receive?

$150.00

Maya worked 41 hours this week at a local hospital. She makes $12.00 per hour. Anytime over 40 hours is paid at time and half or 1.5. How much will Maya earn for her 41 hours of work this week?

$498

The hourly employees in your department worked a total of 7,350 hours this week. The wage for each person is $10.75 per hour. What is the total payroll for your department this week?

$79,012.50

You work as a server at a local restaurant. A customer orders a particular fish dish as a dinner entrée and sometime after ordering the dish, you learn from the kitchen manager that the fish has sold out. What is the BEST way to creatively handle the situation?

After talking with the restaurant manager, offer a comparable entrée dish, a discount, and a formal apology.

When following the rules of email etiquette, typing the email in ALL CAPITALS is not recommended because it indicates what?

Anger

Simone is a corporate employee who is committed to lifelong learning. What is the BEST way that Simone can show her commitment?

Attending conferences to acquire new industry related knowledge

You are writing an email to Sally Smith who is a potential customer. What is the BEST way to begin your email to Sally Smith?

Dear Ms. Smith,

Laurette's supervisor asks her to select the best contractor for an upcoming construction job. Laurette narrows the choices down to four contractors. What is the process for making her decision?

Evaluate all factors needed and select the most suitable contractor based on the factors

Which sentence is grammatically correct?

He doesn't want to attend class regularly.

Your plumbing crew is working on a new building project. You are assigned to cut pipe for the job. You notice that a peer employee is having great difficulty carrying a long section of pipe. What is the most appropriate action?

Help your peer carry the long section of pipe.

You work at an accounting company and are furnished with a new tablet computer. After arriving to work, you turn it on and notice it is not functioning properly. This occurs after only one day of using the new tablet. What is the first course of action?

Look for the operating manual to figure out what is wrong.

You are working at a graphic design firm. Your team is working on an important project and your team leader asks you to stay late to meet a deadline. Since you normally get off at 5 p.m. from work, you previously agreed to take a neighbor to an important appointment at 6:30 p.m. What should you do?

Make other arrangements for your neighbor and stay to finish the project deadline.

Project tasks have been assigned to individuals. Which action of a team member may hurt the work of the team?

Not assisting others

When writing resumes, why do employers prefer professional references over personal ones?

Personal references tend to be biased.

You have been working on a game design project with your manager who has been repeatedly using inappropriate language which makes you uncomfortable. What should you do?

Remain calm and report the problem to the manager's boss.

Shauna works at an advertising agency and recently had a verbal argument with a coworker, Ashley. Since then, Ashley has openly treated Shauna with insulting behavior. What is the BEST way for Shauna to resolve this conflict?

Report Ashley to the human resources manager.

In the graphic below, which personal skill BEST fits into the shaded area of the diagram? *the ability to think outside the box, motivation from within, your knowledge and expertise*

Resourcefulness

At the conclusion of making a presentation to a large group, someone from the audience asks you a long, elaborate question. What is the best practice to use in order to answer the question effectively?

Restate the key question and ask if your understanding is correct.

Samuel works at a farm equipment company. Which of the following will help him decide what to do each day?

The daily work plan

Safety glasses are required to be worn by all employees on the shop floor. One employee has just walked out onto the shop floor with safety glasses in his pocket, but has not begun to work at his machine.

The employee is in violation of safety policy and could be seen as a liability.

Why is having cultural diversity on a company's staff a good idea?

There is a broader range of talents, skills, and creativity.

Which of the following phrases is appropriate for a formal greeting during a presentation?

Welcome

Which question could violate laws aimed at achieving equal employment opportunities?

What is your religion?

According to the organizational chart below, Allison P. reports to

Willa Johnson.

An example of a desktop computer operating system is

Windows 8.

Which is the greatest advantage of web-based applications?

accessibility

The first step in solving a problem is to:

define the problem.

If you are working with a customer complaint, it is best to communicate with the customer

face to face.

Carla believes she is more productive when she listens to music at work, but her boss does not allow it. She should

follow company policy.

The primary internal component of a desktop computer used for information storage is the

hard drive.

At 11:00 a.m., a customer asks for a prescription to be filled for pick up at noon. In this situation, filling the prescription by noon best fits in which one of the following four time-usage categories?

important and urgent

Part of being a civically responsible employee is understanding how the U.S. government operates. The job of the Legislative Branch is to _______ laws.

make

Professional trade organizations, classes/seminars, trade shows, and trade publications are used by businesses to

obtain up-to-date information about the industry.

The correct steps to complete an assigned project are

plan, develop procedures, get needed materials, implement.

Bryce is a welder. Due to budget costs, his company does not supply all of the required personal protective equipment (PPE). Bryce should

refuse to work without the PPE and speak to his supervisor.

The goals of professional networking are to develop

relationships based on mutual needs/interests and trust.

Justice told his boss he would finish the financial report by Friday. Following through on his commitment is an example of which positive workplace trait?

reliability

An angry coworker complains about the way you do your job. Your BEST response is to

remain calm and focused on a solution.

During a staff meeting, a supervisor asks employees to bring new ideas to the next staff meeting that will improve customer service. The BEST way to come up with good ideas is to

research how other companies and experts have improved customer service.

We know that how we communicate is often just as important as what we are trying to say. Avoiding using slang in the workplace is an example of understanding the skill of:

self-representation.

Social networking websites can reveal a great deal about an individual. What types of items should you avoid putting on your social networking site?

sensitive comments about your workplace

In a company meeting, you should have your cell phone on

silent.

In the table below, to re-order the "Animal" column, you should use the

sort function.

Lacy works at a pharmaceutical company with a very strict anti-drug and alcohol policy which states that no alcohol is to be consumed during work hours. Violation of the policy will result in immediate termination. While at lunch today, Lacy observed several coworkers having beer with their meal. Lacy should

tell her immediate supervisor.

What is the MOST important reason for cleaning the cache of your web browser after browsing on the Internet?

to optimize browsing speed

While waiting on customers, you notice an elderly woman looking at new computers. You should

treat her as you would any other customer.

You must attend an important luncheon for work and dress appropriately. You should wear

what you would wear to a job interview.