220-802_b

A client has asked a technician about drive sanitation and wants to know what the difference is between overwriting a drive and formatting a drive. Which of the following would be the BEST response from the technician?

"Overwriting writes 1s and 0s to a hard drive replacing the data, while formatting only clears the reference to the data and only overwrites as space is used."

A user reports their PC does not work. Which of the following would be the BEST question for the technician to ask the user to get further information?

"What exactly doesn't work?"

Which of the following switches should a technician use with the PING command to resolve an IP address to a hostname?

-a

Which of the following ports MUST be opened in order for Remote Desktop to function?

3389

Which of the following is the MAXIMUM number of primary partitions that can be created on a hard drive with FAT32?

4

Which of the following explains why a tablet OS loads quicker than a laptop OS?

A SSD drive loads data much faster than a SATA drive

A user wants to prevent access to specific websites to prevent their children from accidentally accessing them. Which of the following can be implemented?

A firewall

Phishing is:

A technique used to obtain financial information from a user mimicking a legitimate website

Which of the following scenarios BEST defines phishing?

A user receives an email from a person in another country with a story as to why they need help with a financial arrangement

Which of the following is a new feature of iOS 5?

Ability to preform untethered updates

A customer calls and reports that when they walk away from their laptops for an external period of time they have to reconnect to wireless when they get back. Which of the following will MOST likely correct this issue?

Adjust power setting

The shared folder named C$ is an example of which of the following?

Administrative share

Which of the following user accounts should be renamed to adhere to security best practices?

Administrators

Windows Virtual PC is designed to:

Allow a user to run older in a Windows XP environment

When connecting a Bluetooth device to a mobile device, which of the following BEST describes the purpose of discovery mode?

Allows a peripheral to be contracted by the mobile device

A user reports that every time they use a search engine and click on a link to go to a website, they instead are taken to a site blocked by their company's content filter. The user is not trying to go to the blocked site and needs to be able to successfully use the search engine to complete their assignment. Which of the following told would a technician use to BEST resolve this issue?

Anti-malware software

Which of the following should a technician of FIRST to secure a mobile device?

Assign a passcode

A user has a perimeter firewall and up-to-date antivirus software. The user is asking what else they can do to improve their security. Which of the following will have the MOST impact on network security?

Assign security rights based on a job roles & Use strong passwords

When configuring user accounts, which of the following should a technician perform?

Assign the minimum required access to the users

A user reports a loud clicking noise coming from their PC, but the PC operates normally. Which of the following actions should the technician preform FIRST when responding to this issue?

Attempt to backup data from the hard drive

Which of the following allows a user to reset their password with a series of security questions that only the user should know?

Authentication

IT suspects that other people are frequently making changes to a computer when a user leaves their desk. Which of the following security policies can be implemented in order to prevent this situation?

Auto-lock

Which of the following are examples of physical security?

Badges & Locked doors

Which of the following security measures is usually found in a laptop ?

Biometric

Which of the following security methods is BEST used to track access to a server room?

Biometric lock

A technician is installing a webcam in a nursery for a user to monitor their baby. The user wants to ensure that the webcam is not broadcasting externally. Which of the following would the technician implement on the SOHO router to prevent the broadcast?

Block the outbound port

A computer is showing the "No boot device found" message even though a technician has verified that the hard drive is set as Device 1 in the BIOS boot order. Which of the following causes is MOST likely at play?

Both PATA devices are incorrectly set to the master jumper setting

Which of the following commands would a technician use to move one directory above or below the one technician is currently in?

CD

Which of the following file system types is used for optical media?

CDFS

Which of the following would be the BEST format for optical media?

CDFS

A technician is working on a workstation that is receiving read/write failures when trying to access a particular file. Which of the following commands should the technician use to resolve the issue?

CHKDSK

Which of the following commands, Windows 7, could a technician use to schedule a disk integrity scan upon next boot?

CHKDSK

Which of the following commands can be used in Windows XP to modify when the CHKDSK command runs?

CHKNTFS

When setting up a Microsoft Exchange mail account to synchronize with an iPhone, which of the following items can be configured to synchronize besides the mail?

Calendar & Address book

When putting a mobile device into airplane mode, which of the following features is typically disable?

Cellular data & Wireless

A user has an external hard drive which they forget to unplug before booting their machine. Each time this happens, an error shows on the screen which states "Boot sector missing reboot to try again." Which of the following would be the BEST way to resolve this?

Change BIOS options to remove USB device from the boot order

A technician has installed the hardware for a SOHO wired network. Which of the following is the FIRST step to securing the network?

Change default usernames and passwords

A user just purchased a wireless router for their home. Which of the following should be done to BEST secure the router from unauthorized access?

Change router default logins & Set encryption on the router

When setting up a new wireless router, which of the following actions should the technician take FIRST in order to secure the network?

Change the SSID & Change the default user name

A user reports that people are receiving emails from their account that the user never sent. Which of the following security measures would BEST resolve the problem?

Change the account password

After connecting a laptop to an external monitor , no display is detected and the monitor goes into sleep mode. Which of the following should be attempted FIRST to correct the problem?

Change the input mode on the monitor & Toggle the display using the keyboard shortcut

Which of the following should be regularly scheduled to fix hard drive errors?

Check disk

After replacing a motherboard on a customer's laptop for no sound issue, a technician realizes that there is intermittent wireless connectivity on the laptop. Which of the following should the technician preform FIRST?

Check if the WiFi antenna is connected properly to the wireless card

A user tries to connect to the Internet using a dial-up modem and receives a "No dial tone detected" message. Which of the following is the FIRST thing the technician should check to troubleshoot the issue?

Check if the cable is connected on the modem's line RJ-11 port

A technician is repairing a workstation that exhibits random reboots at odd times of the day. Which of the following should be preformed FIRST when troubleshooting the issue?

Check the PSU integrity & Check the memory integrity

A customer says they cannot access the network printer. The technician cannot PING the printer from their location. Which of the following should be the NEXT step in troubleshooting this issue?

Check the link lights on printer NIC

A user calls the help desk and states that they suddenly cannot connect to the Internet or any other network resources. The user is on a company network that uses DHCP. The technician runs IPCONFIG from the command prompt and the PC has an IP address of 0.0.0.0. Which of the following steps should the technician preform FIRST to troubleshoot this issue?

Check the network cable

Which of the following is considered a method of physical security?

Cipher locked doors

Which of the following can be achieved with Group Policy to help with workstation security measures?

Complexity requirements

A user's computer will not boot. A technician notices four indicator lights on the backside of the computer. Two of the lights are green, and two are amber. Which of the following documentation should the technician read to determine what the lights are indicating?

Computer manual

The technician is dispatched to a user's home to secure a wireless network. The SOHO user has only one system to connect wirelessly, yet wishes to protect their Wi-Fi from unauthorized use. Which of the following will BEST meet the user's requirements?

Configure the router to allow access by MAC address

Which of the following security controls would be an example of the least privilege principles on a home PC?

Create a standard user account for the kids

Which of the following is the BEST tool for a technician to use to make sure the network cable is securely fastened in the RJ-45 connector?

Crimper

A technician is installing and configuring a SOHO wireless network for a client. The client only wants five authorized computers to connect to the network with a defined IP range. Which of the following should the technician configure on the router?

DHCP & MAC filtering

A customer calls and states the new plasma display they just received has yellow spots all over the screen. Which of the following is the MOST likely cause of this issue?

Dead pixels

When securing a ne wireless router, which of the following should be changed FIRST?

Default password

A user has an LCD and a CRT monitor attached to their workstation. The colors are slightly off on the CRT but not the LCD. Which of the following controls should be used in troubleshooting?

Degauss

A laser printer is producing completely blank sheets. Which of the following processes should the technician check FIRST?

Development

A user states that when they power on their computer, they receive a "Non-bootable drive" error. The user works with external storage devices to transport data to their computer. The user stated that the computer worked fine the day before. Which of the following should be checked FIRST to resolve this issue?

Device boot order

A wireless network is experiencing intermittent connectivity. Which of the following would BEST resolve this issue?

Disable SSID broadcasting

A client has a computer that is infected with several viruses and spyware. Which of the following should the technician preform FIRST before spyware removal?

Disable system restore

A technician recently setup a new wired network and wants to ensure only their computers can use it. Which of the following is the MOST secure way to accomplish this?

Disable the extra ports on the router

A technician is configuring a PC that will have confidential information stored on it. To ensure that only authorized users can access this PC, which of the following should the technician do?

Disable the goes account & Change the default username

When securing a small office home office (SOHO) that has empty cubicles with unused network ports, which of the following can be used to secure ONLY the unused ports?

Disable the ports on the router or switch

A user will be installing a switch in a public location and will allow the six users in the office to connect to it with CAT6 Ethernet. Which of the following actions would BEST ensure that there is no unauthorized access to the switch?

Disable unused ports

A service technician is installing a second hard drive on a desktop PC running Windows 7. The second hard drive is the same make and model of the first hard drive. The technician would like to provide data redundancy. Which of the following should the technician use to accomplish this?

Disk management

A user is reporting that their screen is flickering at a rapid rate. Which of the following Control Panel should a technician use in order to remedy this issue?

Display->Setting->Advanced-> Adapter-> Refresh

A technician is using the troubleshooting theory to help resolve a problem that is occurring with a client's machine. The technician has verified system functionally. Which of the following is the NEXT step in the troubleshooting theory?

Document findings, actions, and outcomes

A contractor needs to destroy several drives containing confidential information so that they can never be used again. Which of the following destruction methods would BEST accomplish this task?

Drill into the hard drives

A bank is upgrading some clerical users' PCs. Which of the following would be the MOST appropriate method for erasing the data on the old PCs?

Drive degauss

Which of the following security threats do shredders help prevent?

Dumpster diving

Which of the following should a technician do LAST after cleaning up a virus infection?

Educate the end user

A user installed a new SOHO router and new wireless NICs to increase their transmission speed from 802.22b to 802.11g with the manufacturer's default settings. The user lives in an apartment building and is still experiencing slowness to the Internet after the installations. Which of the following is the MOST secure option that a technician could implement to resolve that issue?

Enable MAC filtering

A user wishes to access their contacts from their Android phone. Which of the following methods will provide the MOST up-to-date contact information on the user's phone on a daily basis?

Enable contact synchronization by setting up their email account on the phone

A company recently had a security breach and is now required to increase the security on their workstations. A technician has been tasked to harden all the workstation on the network. Which of the following should the technician do?

Enable screensaver required passwords

A user has installed a new wireless router and is unable to connect their game console to the manufacture's service. Which of the following should the technician look for FIRST?

Ensure the correct ports are open

A user is reporting their web browser is not going to the site they are attempting to access. Which of the following would best resolve this?

Ensure the user is not utilizing a proxy server

A technician is working on an issue and has identified the problem and worked out the cause. Which of the following would MOST likely be the NEXT step the technician should make?

Establish a plan of action

A technician receives an error every time a workstation boots up. The technician needs to find out what process is responsible for the error. Which of the following utilities would be used FIRST?

Event Viewer

A new application is installed which adds three new services to a customer's PC. The customer asks for help, because the new application will not start. A technician investigates and finds that one of the services has failed to start. They attempt to manually start the service but it fails. Where should the technician look NEXT for more information?

Event viewer & %SystemDir%\Systems32\Drivers

A user wants to quickly install the most recent security patch released. Which of the following options can be selected from the Windows Update website?

Express setting

A customer reports that their wireless laptop cannot connect after removing it from its carrying case. The laptop boots and the user is able to log in. Which of the following should be checked FIRST?

External antenna switch

A technician needs to format a file system to be compatible with the WIDEST range of operating systems. Which of the following file systems should be used?

FAT32

A user states their their workstation will not reach the login screen. Which of the following commands can be used to write a new partition boot sector to the system partition in the Recovery Console?

FIXBOOT

Which of the following commands may need to be run after a virus removal if the computer will not boot?

FIXMBR

A technician would like to dispose of a hard drive that is no longer needed. According to company policy, all contents on the disk should be deleted before disposal. Which of the following OS command line tools should be used?

FORMAT

After being infected with a virus, a user's computer does not recognize the user as having local administrator rights to the computer. After troubleshooting the issue, a technician determines the computer needs to be rebuilt and data needs to be restored from the user's backup. Which of the following tools would BEST reset the computer to how it worked when first purchased?

Factory restore CD

A technician notices that a computer is making a loud clicking noise but continues to run. Systems speed is barley affected, but they cannot access certain drives. These are the symptoms of which of the following?

Failing second hard drive

A technician is diagnosing a PC running Windows 7 which has been affected with an "NTLDR is missing" error message. Which of the following command line tools would BEST resolve the problem?

Fixboot

Which of the following BEST describes the security term know as tailgating?

Following behind someone when entering a secure area

When scheduling a backup for preventing maintenance, which of the following would ensure all data was captured?

Full

A technician would like to ensure all previous data is erased before reloading Windows 7 Home Premium onto a laptop. Which of the following procedures would accomplish this?

Full format

While using a mapping program, which of the following functions shows the user's location on the map as well as movements on the map as they travel?

GPS

A custom configured PC with a powerful processor, high-end video, upgraded audio, and increased cooling would be MOST suited to which of the following applications?

Gaming PC

Which of the following accounts is MOST restrictive?

Guest

Which of the following user accounts should be disabled to adhere to security best practices?

Guest

Which of the following mobile phone features redirects the screen orientation as the user turns their phone?

Gyroscope

A technician is having boot issues with a newly built PC, and notices the following jumper configurations for each PATA device: HARD DRIVE. MASTER OPTICAL DRIVE. CABLE SELECT Which of the following jumper configurations should be used instead?

HDD.Cable Select;Optical DrivE.Cable Select

When walking past a server with a RAID 5 array, a technician hears a loud clicking noise. Which of the following could MOST likely occur?

Hard drive failure

Browser redirection is caused by which of the following types if viruses ?

Hijack

Which of the following Control Panel items will allow for easy streaming of pictures, music, and videos to other Windows 7 PCs?

HomeGroup

Which of the following options is MOST likely active on a network of three workstations, running Windows 7 Home Edition x64, to enable File and Print sharing?

HomeGroup

A customer states that another technician just removed some viruses and now they are not able to connect to websites such as Windows Update, but are able to connect to others. Which of the following is the MOST likely cause of the issue?

Host file has been manipulated

A customer is not able to connect to any website. Which of the following commands should a technician run FIRST to identify the issue?

IPCONFIG

A technician wants to know the MAC address of a computer. Which of the following commands would the technician use?

IPCONFIG

A user is having trouble connecting to the internet. Which of the following commands should a technicians use, from the user's workstation, to ensure that the workstation has a valid IP address?

IPCONFIG

A technician has a client's laptop that is randomly shutting down. Which of the following is the FIRST step of the troubleshooting theory that the technician will preform to resolve the laptop's issue?

Identify the problem

A technician is tasked with installing a legacy application on a Windows 7 computer. When the technician tries to install the legacy application , an error is received that the application cannot be installed because the OS is not supported. Which of the following should the technician do FIRST to try to get the application installed in Windows 7?

Install the application with compatibility mode

A technician is trying to diagnose a laptop that is experiencing heavy artifact corruption and random loss of video during operation. Which of the following are MOST likely causes of this problem?

Integrated system video chip is failing and/or near death & Incompatible or untested video drivers have been installed

A technician notices a computer is overheating after 30 minutes of use. Which of the following is the MOST likely cause?

Internal dust buildup

A user calls the helpdesk and states that they are receiving an IP conflict error on their computer. The user is on a company network the uses DHCP. The technician verified the PC is using DHCP to obtain TCP/IP settings. Which of the following commands should the helpdesk technician use to resolve this issue?

Ipconfig/renew & Ipconfig/release

The benefit of MAC filtering in wireless networking is that the network:

Is more secure

A technician is reconfiguring an email account for off-line mode. Which of the following will describe the expected time of account synchronization with the email server?

It will depend on the time when the account was last synchronized

Which of the following commands may be used on a computer, running Windows 7, to stop a single process from the command line?

KILL

A technician is taking apart a laptop on order to replace an internal part. During this process, which of the following represents a best practice?

Label the screws according to where they came from

Which of the following security concepts establishes the notation that a user should only be given sufficient access to the resources they need to preform their job function?

Least privilege

A technician is tasked with changing the account lockout threshold to 30 minutes in Windows 7. Which of the following should the technician use to accomplish this task?

Local Security Policy

A technician is trying to setup a non-domain user account on a workstation, but receives the following error message "Password does not meet the complexity requirements." Which of the following utilities should the technician use to identify the criteria?

Local Security Policy

A technician needs to change the minimum password length to 8 characters to make it more secure. Which of the following system settings should the technician configure?

Local Security Policy

A technician would like to limit computer access to certain users. Which of the following should be configured?

Local Security Policy

A technician has a computer locked in a cabinet in the office that shares a printer and some files. The computer must remain on. Which of the following Control Panel options would be used to control the users that are able to shut the computer down?

Local security policy

A user regularly has to walk away from their computer and is worried someone may access their workstation. Which of the following would BEST prevent this?

Lock the workstation

A user gets a warning from their ISP about illegally downloading copyrighted movies. The user insists that they did not download any movies and calls a technician to implement stronger small office home office (SOHO) security. Which of the following will allow only known workstation to connect to the SOHO router?

MAC filtering

A technician needs to use Remote Desktop Connection in order to get access to remote Windows workstation. However, the Programs menu has been hidden and they only have access to the Run command utility or a command-line prompt. Which of the following is the utility that the technician should use to access Remote Desktop Connection?

MATSC

A technician needs to create a new folder from the command line on the root of the C drive. Which of the following is the correct command to use?

MD

A user states that the computer takes a long time to load the desktop after login. Which of the following tools should be used to help remediate the problem?

MISCONFIG

A user has too many applications starting when they log into windows. From the command line, which of the following tools is the FASTEST option to prevent these applications from running on startup?

MSCONFIG

A company is experiencing issues with third parties tailgating authorized users during entry to secure server rooms. Which of the following would BEST alleviate this problem?

Mantraps

Which of the following is the BEST definition of what an accelerometer does?

Measure velocity in a given direction

Which of the following data transfers will retain the current NTFS permission of a file?

Moving the file to a different location on the same volume

Which of the following allows a user to pinch zoom on a Android device?

Mulit-touch

Which of the following command would a technician use to map a network share?

NET

Which of the following commands is used to map a network drive?

NET USE

Which of the following utilities will display a listing of active IP ports on the computer being tested?

NETSTAT

Which of the following resources is MOST important for accessing remote virtual environments on a client machine?

Network speed

A technician has upgraded an internal WiFi card on a laptop and now the signal power to connect to a WAP is low. Which of the following is the MOST likely cause of the issue?

One of the antenna wires is unplugged

A user sent an email requesting that a technician check if a computer is on and connected to the Internet so the user can login from home. Which of the following commands in the command prompt would a technician use to verify if the computer is on and connected without having to go to the computer?

PING

A user states their Windows XP desktop PC fails to boot to the Windows logo. Which of the following tools could a technician use to help diagnose if there is a pre-boot failure?

POST card

A technician troubleshoots a broken PC only to find that a strong burning odor is coming from inside the case. Which of the following parts MOST likely experienced a level of electrical burn?

PSU

A technician has 50 identical computers that need to be upgraded to the Windows 7 OS, and are capable of booting from the network. They are running a Gigabit network with a Windows deployment server. Which of the following will be the BEST to use in this scenario?

PXE

Which of the following BEST describes a method for installing an operating system across the network?

PXE

A virtual machine running locally would be BEST utilized in which of the following situations?

Patch testing before rollout

An alert needs to be sent to the administrator when the CPU stays above 90% for a period of time. Which of the following tools would BEST be used to accomplish this?

Performance Monitor

Which of the following is a security threat that uses email to trick users?

Phishing

An IR printer stops working for half of an office while the other half is able to print. Which of following should be checked FIRST?

Physical obstruction

Which of the following display types may be practical for a laptop format, but has limited uses due to heat considerations?

Plasma

A customer wants to use VoIP phones without having to plug them into an electrical outlet. Which of the following switch features would a technician recommend?

PoE

Which of the following supports IP telephony devices without required external power?

PoE

An administrator has taken steps to secure a SOHO wired network, but as a result the users report that they can no longer access the internet but can still see other computer on the network. Which of the following would have caused this issue?

Port 80 has been disabled

A user wants to change the functionality that occurs when the laptop lid is closed. Which of the following Control Panel options is the MOST direct way to adjust this?

Power Option

A user has a laptop that they need to get ready for an outdoor presentation. The user is concerned that the laptop will tureen off the screen or go into standby before their presentation is complete. Which of the following Control Panel paths should the technician use in order to prevent this form occurring?

Power Option-> Power Schemes

Which of the following has the HIGHEST level rights?

Power User

A technician has been dispatched to a customer site to diagnose an issue where the computer turns off intermittently. Upon arriving at the site, the technician detects a smoke smell coming from the computer. Which of the following is the best solution?

Power down the system and replace the power supply

A computer starts to boot then quickly shuts down. Which of the following should the technician use to troubleshoot this issue?

Power supply tester

Which of the following is the MAXIMUM account required to install most programs on Windows XP?

Power user

Which of the following steps would allow display output from a laptop to an external display?

Press the appropriate Function Key combination & Enabling second monitor in the Windows Display Settings

Which of the following is BEST used to prevent other people from viewing a user's computer screen?

Privacy filter

Which of the following features helps to prevent shoulder surfing?

Privacy screen

Which of the following Control Panel utilities would be BEST to use to remove a Windows 7 application?

Programs and Features

For any given 802.11n wireless internet signal, which of the following is needed to establish a connection?

Proper SSID

A technician installed a second hard drive in a computer. Upon restart, a message appears stating "primary drive 0 not found. Press F1 to continue." Which of the following should the technician check FIRST?

Proper drive installation (e.g. cable/jumpers)

A user is reporting that they are clicking on search results and being redirected to the wrong sites. Which of the following should a technician check FIRST?

Proxy Setting

A customer reports that after a technician cleaned up a rouge antivirus program, the customer cannot browse the web. Which of the following should the technician check to resolve the situation?

Proxy setting

Which of the following is the BEST tool for a technician to use to make sure the network wires are securely fastened in a wall jack?

Punch down

Which of the following tools would be used to connect CAT5e cabling to a patch panel?

Punch down

A workstation is making a loud noise that is originating from the hard drive and is not booting. Which of the following should the technician do FIRST?

Put the hard drive in another system and back up all the data from it

Which of the following components would a users MOST need when building a virtual server?

RAM & CPU

A customer is concerned about a computer that repeatedly beeps when attempting to power on. Which of the following is MOST likely the cause?

RAM not seated properly

A user is reporting that they cannot connect to the wireless network from their office but they were able to connect yesterday. Which of the following would be the MOST likely reason?

Radio switch on laptop is disabled

A user is experiencing slow performance with their computer. A technician suspects the computer has a virus and runs antivirus software. A virus is found and removed, but the performance issue is not resolved. Which of the following should the technician preform NEXT?

Re-establish a new theory or escalate

A user gets an error message that the trust relationship to the domain has been broken. Which of the following can be done to resolve this from the client desktop?

Re-join the computer to the domain

A client report that their VoIP phone screen displays duplicated IP address. Which of the following is the FIRST action to try to resolve this problem?

Reboot the phone

Which of the following is an advantage of a virtual machine hosted on a PC?

Reduces the amount of physical hardware required

Which of the following software types would deed to be installed on a mobile device to help prevent data from being viewed if the device is lost?

Remote wipe

Which of the following would be the BEST means of maintaining data security for a mobile device that has been lost or stolen?

Remote wipe

A technician is tasked with upgrading a network card on the Windows 7 Professional PC. The technician installs the network card, loads Windows XP drivers that came with the network card, and reboots the PC. Upon rebooting, the computer blue screens and the technician cannot get the computer to boot up properly. Which of the following should the technician preform to resolve this issue without any data loss?

Remove network drivers & Boot up in safe mode

Which of the following is the BEST way to get rid of dead pixels on a laptop screen?

Replace the LCD

The technician is dispatched to look at a user's laptop. The user reports the systems shuts down after 30 minutes of field use. The technician notices the battery is not fully charging. Which of the following should the technician perform to resolve this?

Replace the battery

A user is running a RAID 0 array and has problems with one of the drives. Which of the following actions will the technician take NEXT?

Replace the drive; all the data is lost and cannot be recovered

A technician is called in to troubleshoot a four disk RAID 10 array on a high end Windows 7 Enterprise workstation. One drive has failed. Which of the following should the technician do to fix the problem?

Replace the failed drive and verify the RAID is healthy

A technician is troubleshooting a RAID 6 array on a high end CAD/CAM workstation. Two disk drives have their fault lights on. Which of the following is the BEST action for the technician to preform when fixing this problem?

Replace the failed drives and verify the RAID rebuilds completely

A technician is dispatched to a location that has multiple laser printers. One of the network printers is printing what appears to be the shadow image. The technician could solve this issue by:

Replacing the drum

After updating the device drivers for a video adapter, a user reports they are only able to view a portion of the screen and the text is very large/ Which of the following is MOST likely the cause?

Resolution set too low

A user has not received any new emails on their smartphone on the last two days. The user is able to access the Internet without any problems. Which of the following should the user do FIRST?

Restart the smartphone

A technician is called onsite to solve a network connection error. Upon arrival, the technician observes a message on the screen stating there in no boot drive found. Which of the following steps should the technician take NEXT?

Restart the system to verify the proper boot sequences

Which of the following allows a hidden backdoor to be used for access to workstations on the Internet?

Rootkits

A user reports an issue of the intermitted Read/Write error occurring on their PC. Which of the following actions would a technician MOST likely take?

Run CHKDSK on the drive

A technician is about to put a computer back into service that has not been turned on for many months. It was healthy when taken out of service and boots quickly without any problems. Which of the following actions would be a best practice to begin computer maintenance?

Run antivirus updates & Run Windows updates

A technician recently removed spyware from a computer and now the user is getting error messages about system files. Which of the following tools would a technician use to verify all system files are intact and in their original versions?

SFC

A technician believes a machine loaded with Windows XP Professional has issues with file integrity of the core OS components. Which of the following commands could be used to both check and replace damaged files?

SFC/SCANNOW

Which of the following protocols could a technician use to connect a smartphone to an email server?

SMTP & POP3

A technician is creating an image that will be used to deploy Windows 7 to 100 PCs. Which of the following tools should be used to accomplish this?

SYSPREP

Which of the following can be enabled a technician to remove a virus that prevents users from updating their antivirus software?

Safe mode

Which of the following tools and test equipment is routinely magnetized and should be used with caution around magnetic media?

Screwdrivers

A user is installing Windows 7 on a PC with RAID card. The user has verifies all of the cables are connected correctly, but the installation media does not detect any hard drives. Which of the following should the user do to help detect the hard drives?

Select load drivers

A technician needs to configure their neighbor's iPad. The neighbor wants to access their work email. The technician requires some information from their neighbor's work IT department. Which of the following information does the technician need?

Server and domain

A consultent is looking to consolidate six company servers onto one physical system. Which of the following requirements is MOST important on the new setup to ensure stable functionally of the virtual environment?

Server hardware resources

In a SOHO wireless network, which of the following prevents unauthorized users from accessing confidential data?

Set encryption

Which of the following is the correct path to determine the IP address on an IOS device?

Setting>General>Network>WiFi>SSID Name>IP address

The folder " Documents" is shared. The user can create and delete documents when on the local PC, but can only read documents when accessing them remotely. Which of the following should be adjusted?

Share Permission

Which of the following security threats does NOT use software to extract sensitive information or credentials?

Shoulder surfing

Which of the following common security threats could be occurring when a user calls and request his coworker's password?

Social Engineering

Which of the following security threats is BEST mitigated through proper user training?

Social Engineering

A pest extermination tries to gain access to a company's computer lab, but the receptionist does not see an extermination scheduled on the calendar and denies the exterminator access to the lab. Which of the following security threats almost occurred?

Social engineering

A user receives a phone call from a person claiming to be from technical support. This person knows the user's name and that the user has Windows installed on their computer. The technician directs the user to open Event Viewer and look at some event log entries to demonstrate the effects of a virus on the computer. This is an example of which of the following security threats?

Social engineering

Which of the following security threats involve shoulder surfing and phone phishing?

Social engineering

An Internet browser's cookie could be classified as which of the following?

Spyware

A user does not want their kids to be able to install software on their home desktop. Which of the following types of accounts should the user set up in Windows 7?

Standard

A technician needs to rebuild a computer that had a virus. Which of the following data destruction methods should be used to ensure the virus has been successfully erased before reinstalling the operating system, programs, and all user data?

Standard format

A user on a domain network cannot install software that they need. Which of the following user groups is this user

Standard user

Which of the following tabs under MSCONFIG would allow a technician to configure all of the application that launch at boot?

Startup

After instillation of a video adapter, the screen on Windows 7 system cannot be seen.Which of the following Windows 7 functions will resolve this?

Startup repair

A user's computer keeps producing a "low virtual memory" alert and the speed of the system degrades afterwards. Which of the following Control Panel locations can provide information to review and correct this issue?

System>Advanced

Which of the following devices is MOST likely to come standard with a solid state hard drive?

Tablet

When comparing laptops and tablet PCs which of the following is true?

Tablet typically use solid state drives

The practice of following an authorized person through an entrance without using a badge to defeat security is called:

Tailgating

Turnstiles and other mantraps will prevent which of the following security threats?

Tailgating

A PC is running slower than usual. Which of the following tools would BEST diagnose the possible bottleneck?

Task Manager

An entry level network analyst calls and is not sure which Windows OS feature to use to check for users who are currently logged on. Which of the following features would BEST assist this analyst?

Task Manager

From which of the following tools can a technician locate the PID of an application?

Task management

A user is operating a virtual machine (VM) and discovers it has been infected with malware. Which of the following applies?

The VM can be shut down with no harm to the host PC

A user launches a software application on their Android tablet device. Once the software has loaded, the user reports that when turning the tablet to work the application in landscape mode, the software does not automatically adjust to landscape mode. Which of the following is the cause of the issue?

The application was not developed to react to changes to the gyroscope

A user states that their old notebook loses connectivity to the Internet several times a day at work and at home. The issue started after the wireless card was replaced. Which of the following items is MOST likely causing the issue?

The drivers for the NIC need to be updated

A user recently purchased a new high-end graphics card, and would like to run their existing games through an LCD TV at 1080p. However, when the installation is complete, none of the games appear correctly on the LCD TV. Which of the following is the MOST likely cause?

The game do not support a 1920x1080 resolution

A user reports that the desktop PC shuts down 10 minutes after turing it on in the morning. When the technician moves the PC, it sounds like there are loose parts sliding around in the case. Which of the following is the MOST likely explanation for the PC shutting down?

The heat sink retaining clip has broken loose

A technician is troubleshooting a PC that is not completing POST and merely provides an audible beep code. Which of the following should be the FIRST item checked?

The memory configuration

A user reports that all printer jobs sent to a certain printer that require legal sized paper are not printing. However, standard size paper jobs are printing correctly. A technician checks the paper tray and verifies that it is loaded with legal size paper. Which of the following is the MOST likely cause of the problem?

The paper size for the tray is incorrect in the printer setup

A user reports that a file they shared out on their computer for another network user is not accessible to the third party. The user insists they specifically gave this third party Allow rights for Read and White access. Which of the following could explain the problem at hand?

The parent folder has explicit Deny rights set for this user

A technician recently installed a need video card in a PC. The PC already has integrated video on the motherboard. When the technician turns on the PC, there is no video.Which of the following is MOST likely to cause?

The power connector for the video card is unplugged

A user states they have rebooted the printer and it is displaying "PC load letter". Which of the following is the MOST likely cause?

The printer is out of paper

A customer purchased a new 802.11n router for their home. They connect it to their current 801.11g devices, as well as their new laptop. Even though the laptop had a built-in 802.11n antenna, they are not noticing any speed increase. Which of the following is MOST likely cause?

The router is broadcasting in Mixed Mode

After installing a new multifunctional printer, an administrator realizes the flatbed scanner does not scan any documents. Which of the following is the MOST likely reason the issue?

The scanner lock switch on the device is locked

A user with a CRT monitor notes that there is a discolored area in a portion of their screen. Which of the following is the MOST likely cause of the issue?

The screen needs to be degaussed

A Windows user states that every time they hit certain letter keys on their notebook, a number appears instead of the letter. Which of the following items is MOST likely the cause of this problem?

The user enabled num lock

A user reports that their PC boots up to a screen that reads "OS not found". Which of the following would be the MOST likely cause of this problem?

The user has a USB key attached

A user's CRT display is not displaying colors correctly. Turning the display to the right or left sometimes temporarily corrects the problem. Which of the following should the technician check?

The video cable

Which of the following is the BEST tool to verify the cable is plugged into the correct port on the patch panel?

Toner probe

A computer program that functions normally while quietly installing malicious software on a machine is known as a:

Trojan

A user states when they press certain letters on their laptop's keyboard, a number is displayed o the screen. Which of the following can the technician preform to resolve this issue?

Turn off number lock

Which of the following home computer synchronization methods are possible with an IOS device?

USB & Wi-Fi

Which of the following can be used as an appropriate boot device?

USB drive

If a computer does not have an optical drive, which of the following is the MOST efficient method to install an operating system?

USB flash drive

A user's laptop has died but the hard drive is still functioning. Which of the following is the BEST way for the user to still access and edit all of their data?

USB hard drive enclosure

A technician needs to decrease the time it takes to install on operating system on 100 computers. Which of the following installation would the technician use to reduce hands-on time spent on each computer?

Unattened installation

A technician discovers a networked computer has been infected with a zero day virus. Which of the following is the FIRST thing that should be done to the workstation?

Unplug it from the network

A technician is changing out a toner cartridge in a high volume printer. As they are removing the empty cyan cartridge, a large amount of blue powder falls out onto rollers in the immediate area. Which of the following should the technician do NEXT?

Use a toner vacuum to remove the spilled toner from the undesired surfaces

A technician is installing a new wired router and needs to disable all the ports currently not in use. The documentation for router mentions the web interface for the router is available by default a 192.168.1.1. In which of the following ways would the technician go about doing this?

Use an Internet browser to access the router configuration at 192.168.1.1.

Which of the following is the MOST secure method, short of physical destruction, that would be used to ensure that data on a hard drive cannot be recovered?

Use an overwrite program

A customer states their laptop screen in very dim. In order to avoid going to the client site, which of the following is the FIRST action the customer should preform?

Use function keys

Which of the following would be the BEST way to combat social engineering?

User education

A technician gets a call from a customer stating that their computer will not boot. They are getting the following error "invalid system disk" Which of the following should the technician check FIRST?

Verify that all removable drives are empty

When the computer is turned on it emits a series of beeps and does not POST. This can be caused by a bad:

Video card

A user would like to run a copy of Windows XP for testing; however, the user is currently using a Windows 7 PC. Which of the following technologies should a technician recommended in order for the user to have access to both systems simultaneously?

Virtualization

Which of the following BEST represents a security vulnerability of mobile devices?

Viruses & Theft

Which of the following encryption standards is found on older wireless devices and provides minimal security?

WEP

Which of the following operating systems supports full BitLocker functionality?

Windows 7 Enterprise

The Aero feature is found in which of the following operating systems?

Windows 7 Home Premium & Windows Vista Enterprise

Which of the following operating systems supports full usage of 8GB DDR3 RAM?

Windows 7 Home Premium x64

An audio visual company has decided that they want to migrate from Windows XP Professional SP2. The company has a domain network. A technician is tasked with selecting an operating system. Which of the following should the technician select?

Windows 7 Professional

In which of the following operations systems does Windows XP mode come as a free download to be used for application compatibility?

Windows 7 Professional

Which of the following allows a user to enable XP mode?

Windows 7 Professional

A technician is tasked with building three systems that are capable of utilizing the new Windows HomeGroup functionally. Which of the following versions of Windows would need to be used?

Windows 7 only

A Windows 7 desktop PC has crashed (i.e. BSOD) several times indicating a possible RAM problem. Which of the following is an OS built-in tool that can be used to test this problem?

Windows Memory Diagnostic

A technician is trying to troubleshoot an issue on a Windows 7 computer remotely, but is unable to PING the computer. The technician verified that the computer is turned on, has network connectivity, and can get to the Internet. Which of the following is MOST likely the issue?

Windows firewall is enabled

A user has setup a SOHO and needs to implement a network configuration that allows for sharing of devices and files across the network without the complexity of a centralized server. Which of the following would be MOST appropriate?

WorkGroup

A technician would like to map a network drive. Which of the following indicates the correct path for mapping a network drive?

\\servername\share

Which of the following paths would a technician use to map a network drive?

\\servername\usershare

When running Windows XP, which of the following would be give a list of switches for the CHKDSK command?

chkdsk/?

A technician needs to remove the ability of standard users to shut down or restart a shared computer. Which of the following commands can be used to accomplished this task?

gpedit.msc

New smartphones have features that allow them to be backed up to a remote location. Of which of the following is an example?

iCloud

Which of the following BEST describes the Apple utility used with iOS devices to synchronize, upgrade, and restore to factory default if needed?

iTunes

A technician is trying to request a new IP address to customer's computer through the command prompt. Which of the following commands should the technician use?

ipconfig/renew

The computer starts up and runs for less than a minute before shutting down or locking up. This is a symptom of:

overheating