355 quizes
Which of the following describes a patient-centered medial home?
A healthcare model that is dependent upon inter professional teams working together with patient participation
Cultural adaptability is the willingness and ability to understand cultural differences and act on that understanding for cooperative outcomes
True
in 2008, leaders at the Institute for healthcare Improvement proposed that improvements to integrated care in the United States required efforts on three aims simultaneously. Which of the following is NOT included in the Triple Aim?
Improving the experience of healthcare providers
A time inventory
Keeps track of how you are spending your time at regular intervals over a specific time period
Which of the following leadership models and approaches represents current thinking?
Not: Kouzes and Posner's "Leadership Challenge"
Which of the following is the one who is given the message
receiver
The term unfreezing refers to which of the following
reducing forces that are keeping the organization in it's current state
the stages of team development include all but which of the following
reforming
The two primary sources of conflict are relationship and task
true
Which of the following describes a post-acute care facility?
A healthcare site that provides for short-term as well as long-term patient or resident care
The germ theory of disease is the foundation of the scientific approach to the practice of medicine
True
the number of investor-owned hospitals has increased over the past ten years, while the number of traditional not-for profit community hospitals has diminished
True
which of the following is the most expensive category of disease in the United States
behavioral health
The rational decision making model includes all of the following except what
implementing at least two alternative
what is groupthink
conformity to group values and ethics that can lead to negative outcomes
Which of the following best describes "situational contingency" leadership
Different leadership behaviors will be used in different situations
Which of the following are the four ethical principles underlying managerial or organization ethics?
Excellence in patient care, respect for employees, corporate citizenship, and good stewardship of resources
In delegation, you essentially give up total control over the process and outcome of the task
False
The "Great Man" theory of leadership states that leadership can help a man achieve greatness
False
The number of hospitals and the number of hospital beds have remained stable, in spite of significant expansion by ambulatory surgery centers
Fasle
Emotional self-awareness, empathy, conflict management, and self-control all are a part of which of the following?
NCHL's Competency Model
effective coordination of care is dependent upon all but which of the following
NOT: communication between providers and patients about patients care actions
Effective decision making is
NOT: dependent on meeting and consulting with stakeholders for programmed decisions
The Tuskegee experiment represents
NOT: the willingness and ability to understand cultural differences and act on that understanding for cooperative outcomes NOT: the idea that another culture needs to be understood based on its own standards
A repetitive decision for which a standard approach is in place is known as what
Program decision
Multitasking
Sounds like a good idea but probably isn't as effective as it sounds
What is delegation
The ability to get work done through others
What is ethnocentrism
The tendency to judge another culture by the standards of one's own
A stakeholder is an individual or group interested in an organization's success
True
ACHE, MGMA, and AUPHA are professional organizations for healthcare managers
True
An accountable care organization is one form of clinical integration
True
Kurt Lewin introduced the concept resistance to change in social science and proposed that successful change requires three conditions, unfreezing, moving forward, and refreezing
True
Leadership is the act of engaging people, often within an organization, to set and achieve goals
True
increases in obesity, growing number of older adults and chronic conditions are some of the reasons the US will need more healthcare providers.
True
which of the following describes a retail clinic
a CVS Minute Clinic healthcare site designed to provide for diagnosis and treatment
a team leader decides protocol regarding discharge visits with hospital patients. This is an example of which of the following styles
authoritarian
which of the following is the best definition of acute care
care for illness or injury that takes less than one year
Which of the following is a domain of emotional intelligent competencies?
choices a & c (social awareness and awareness of one's self) (management of one's emotions relationship management)
Which of the following is a key aspect of clinical integration
choices a, b, and c
Which of the following are features of clinical integration
choices a, b, and e
The affordable care act included which of the following provisions?
choices a, b, c, and d
Team members form a subgroup to decide protocol regarding discharge visits with hospital patients and report back with its recommendations. This situation is an example of which of the following leadership styles?
laissez-faire
Policy formation networks are groups of ___________ with common interest
legislators, administrative agency personnel, and special interest groups
Behaviors such as body language, posture, and facial expressions fall under what area of communication theory
nonverbal cues
effective teamwork includes all but which of the following
pay incentives for individual team members
bundled payment refers to which of the following
paying care providers based on expected costs for clinically defined episodes of care
federalism is a central concept of government int he United States. Which of the following best describes the meaning of the term federalism?
some powers are reserved for the states, and some powers are delegated to the federal government
Which of the following best defines emotional intelligence
the ability to identify and manage your own emotions and the emotions of others
Which of the following best describes criticality
the material effect, time pressure, urgency and importance of resolving the conflict
A team in which members decide and agree on team norms is carrying out a best practice of teamwork.
true
Best practices for team formation include advocating for shared leadership for interprofessional teams
true
Change management is geared toward staff members whose work may be affected by any implemented changes
true
Competencies are sets of professional and personal skills, knowledge, values, and traits that guide a leader's performance, behavior, interactions, and decisions
true
Cultural relativism is the idea that another culture needs to be understood based on its own standards
true
Hospitals have become increasingly reliant on outpatients revenues over the past decade or more
true
More than 70 percent of all national health expenditures come from some from of public or private insurance
true
Social determinants of health affect individuals' ability to take responsibility for their own health
true
The US healthcare system is a byproduct of economic and public policy decisions
true
The pharmaceutical industry continues to be the fastest-growing segment of healthcare expenditures
true
a nurse practitioner is a registered nurse who has completed advanced degree requirements and is qualified to conduct an extended evaluation of a patient with a focus on primary and patient education
true
a physicians assistant is a healthcare professional with advanced training who is licensed to practice medicine under the supervision of physician
true
a special interest group is a collection of organizations and/or individuals seeking to advance their point of view in the policymaking arena and to create a policy advantage for their cause
true
aggregation of several healthcare industry sectors-such as hospitals, physician practices, residential care facilities, ambulatory surgery centers, and the like-has been occurring more rapidly over the past decade
true
status as a teaching hospital means the hospital is host to one or more graduate medical eduction (GME) programs (residencies)
true
under the Affordable care act, as interpreted by the US Supreme Court, states have the option to expand their Medicaid programs.
true
The tone and manner of the message given or received would fall under which of the following areas of communication theory
verbal cues
The Affordable Care Act (ACA)
was intended to expand health insurance coverage to individuals who previously were uninsured
Should support from upper management be a component of diversity training initiatives
yes
which of the following represents, in order, the three groups receiving the largest shares of healthcare expenditures
hospitals, physicians and drug companies
Which of the following represents the research method in proper order
idea generation, hypothesis formation, methodology, data gathering, date analysis and interpretation, data and outcomes reporting, implications for future research
Which of the following is NOT one of the "Five A's of Access to healthcare
Affability
National health expenditures refers to which of the following
All healthcare costs aggregated from all sources
The point of keeping in time inventory log is to
All of the above
Downward communication refers to which fo the following
Communication that is primarily informational
which of the following best describes groupthink
Conformity to current values and ethics that can lead to negative outcomes
Patient-centered medical homes are designed to deliver five core functionals of patient-centered primary healthcare. These functions include all but which of the following?
focused care-including health prevention education, but not treatment
Which of the following is the process of paying close attention to a message?
active listening
Activities of daily living include with of the following
all of the above
Characteristics of effective teams include which of the following
all of the above
the dynamics of the policy process includes which of the following
all of the above
the relationship between gross domestic product (GDP) and national health expenditures (NHE) is best described as which of the following?
all of the above
the term academic health center usually encompasses which of the following?
all of the above
The mission statement of an organization does which of the following things?
all of the above (identifies the company) (tells the reader why the company exists) (states the fundamental purpose of the company)
Social determinants of health are shaped by which of the following
all of the above (income inequalities) (power distributions) (resources available)
which of the following is included in Kantar's list of ten reasons people resist change?
all of the above (loss of face/loss of control) (uncertainty) (more work) (threat to job security)
Emotional intelligence is based on which of the following
all of the above (being attentive to emotional cues) (managing impulsive feelings) (showing respect of others) (seeing the link between feelings and behaviors)
which of the following is the best definition of stakeholder
an individual or group interested in an organizations success
The Advisory Commission on Consume Protection and Quality in the Health Care Industry (1997) drafted a healthcare consumers bill of rights. Which of the following was included in the statement of patent responsibilities
choices b, c, and d (become involved in specific healthcare decisions) (show respect for other patients) (avoid knowingly spreading disease)
which of the following best describes the elements used to assess the quality of a healthcare system?
combination of a, b, and c
Which of the following is NOT a component of the communication process
compensation
Which of the following statements about conflict is NOT true
conflict is always bad
Team members decide on a protocol regarding discharge visits with hospital patients. This is an example of which of the following leadership styles
democratic
Groupthink is more likely to result if the group members are diverse and are experiencing conflict.
false
In the workplace, when two conflicting parties have similar power the Dominating style is the most effective
false
One time-saving tip is to handle each phone call or email immediately as it comes in
false
Research suggests that the patient-centered medical home model leads to higher patient satisfaction but not better health outcomes
false
cost, quality, and access are collectively known as the "Steel Curtain" of healthcare
false
fee for service is the latest Trent in provider reimbursement methodology
false
pharmacy benefit managers are pawns of the insurance industry, serving as a way to disguise price increases
false
Critical assessment of information or action is focused on which of the following
feedback
