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Which of the following describes a patient-centered medial home?

A healthcare model that is dependent upon inter professional teams working together with patient participation

Cultural adaptability is the willingness and ability to understand cultural differences and act on that understanding for cooperative outcomes

True

in 2008, leaders at the Institute for healthcare Improvement proposed that improvements to integrated care in the United States required efforts on three aims simultaneously. Which of the following is NOT included in the Triple Aim?

Improving the experience of healthcare providers

A time inventory

Keeps track of how you are spending your time at regular intervals over a specific time period

Which of the following leadership models and approaches represents current thinking?

Not: Kouzes and Posner's "Leadership Challenge"

Which of the following is the one who is given the message

receiver

The term unfreezing refers to which of the following

reducing forces that are keeping the organization in it's current state

the stages of team development include all but which of the following

reforming

The two primary sources of conflict are relationship and task

true

Which of the following describes a post-acute care facility?

A healthcare site that provides for short-term as well as long-term patient or resident care

The germ theory of disease is the foundation of the scientific approach to the practice of medicine

True

the number of investor-owned hospitals has increased over the past ten years, while the number of traditional not-for profit community hospitals has diminished

True

which of the following is the most expensive category of disease in the United States

behavioral health

The rational decision making model includes all of the following except what

implementing at least two alternative

what is groupthink

conformity to group values and ethics that can lead to negative outcomes

Which of the following best describes "situational contingency" leadership

Different leadership behaviors will be used in different situations

Which of the following are the four ethical principles underlying managerial or organization ethics?

Excellence in patient care, respect for employees, corporate citizenship, and good stewardship of resources

In delegation, you essentially give up total control over the process and outcome of the task

False

The "Great Man" theory of leadership states that leadership can help a man achieve greatness

False

The number of hospitals and the number of hospital beds have remained stable, in spite of significant expansion by ambulatory surgery centers

Fasle

Emotional self-awareness, empathy, conflict management, and self-control all are a part of which of the following?

NCHL's Competency Model

effective coordination of care is dependent upon all but which of the following

NOT: communication between providers and patients about patients care actions

Effective decision making is

NOT: dependent on meeting and consulting with stakeholders for programmed decisions

The Tuskegee experiment represents

NOT: the willingness and ability to understand cultural differences and act on that understanding for cooperative outcomes NOT: the idea that another culture needs to be understood based on its own standards

A repetitive decision for which a standard approach is in place is known as what

Program decision

Multitasking

Sounds like a good idea but probably isn't as effective as it sounds

What is delegation

The ability to get work done through others

What is ethnocentrism

The tendency to judge another culture by the standards of one's own

A stakeholder is an individual or group interested in an organization's success

True

ACHE, MGMA, and AUPHA are professional organizations for healthcare managers

True

An accountable care organization is one form of clinical integration

True

Kurt Lewin introduced the concept resistance to change in social science and proposed that successful change requires three conditions, unfreezing, moving forward, and refreezing

True

Leadership is the act of engaging people, often within an organization, to set and achieve goals

True

increases in obesity, growing number of older adults and chronic conditions are some of the reasons the US will need more healthcare providers.

True

which of the following describes a retail clinic

a CVS Minute Clinic healthcare site designed to provide for diagnosis and treatment

a team leader decides protocol regarding discharge visits with hospital patients. This is an example of which of the following styles

authoritarian

which of the following is the best definition of acute care

care for illness or injury that takes less than one year

Which of the following is a domain of emotional intelligent competencies?

choices a & c (social awareness and awareness of one's self) (management of one's emotions relationship management)

Which of the following is a key aspect of clinical integration

choices a, b, and c

Which of the following are features of clinical integration

choices a, b, and e

The affordable care act included which of the following provisions?

choices a, b, c, and d

Team members form a subgroup to decide protocol regarding discharge visits with hospital patients and report back with its recommendations. This situation is an example of which of the following leadership styles?

laissez-faire

Policy formation networks are groups of ___________ with common interest

legislators, administrative agency personnel, and special interest groups

Behaviors such as body language, posture, and facial expressions fall under what area of communication theory

nonverbal cues

effective teamwork includes all but which of the following

pay incentives for individual team members

bundled payment refers to which of the following

paying care providers based on expected costs for clinically defined episodes of care

federalism is a central concept of government int he United States. Which of the following best describes the meaning of the term federalism?

some powers are reserved for the states, and some powers are delegated to the federal government

Which of the following best defines emotional intelligence

the ability to identify and manage your own emotions and the emotions of others

Which of the following best describes criticality

the material effect, time pressure, urgency and importance of resolving the conflict

A team in which members decide and agree on team norms is carrying out a best practice of teamwork.

true

Best practices for team formation include advocating for shared leadership for interprofessional teams

true

Change management is geared toward staff members whose work may be affected by any implemented changes

true

Competencies are sets of professional and personal skills, knowledge, values, and traits that guide a leader's performance, behavior, interactions, and decisions

true

Cultural relativism is the idea that another culture needs to be understood based on its own standards

true

Hospitals have become increasingly reliant on outpatients revenues over the past decade or more

true

More than 70 percent of all national health expenditures come from some from of public or private insurance

true

Social determinants of health affect individuals' ability to take responsibility for their own health

true

The US healthcare system is a byproduct of economic and public policy decisions

true

The pharmaceutical industry continues to be the fastest-growing segment of healthcare expenditures

true

a nurse practitioner is a registered nurse who has completed advanced degree requirements and is qualified to conduct an extended evaluation of a patient with a focus on primary and patient education

true

a physicians assistant is a healthcare professional with advanced training who is licensed to practice medicine under the supervision of physician

true

a special interest group is a collection of organizations and/or individuals seeking to advance their point of view in the policymaking arena and to create a policy advantage for their cause

true

aggregation of several healthcare industry sectors-such as hospitals, physician practices, residential care facilities, ambulatory surgery centers, and the like-has been occurring more rapidly over the past decade

true

status as a teaching hospital means the hospital is host to one or more graduate medical eduction (GME) programs (residencies)

true

under the Affordable care act, as interpreted by the US Supreme Court, states have the option to expand their Medicaid programs.

true

The tone and manner of the message given or received would fall under which of the following areas of communication theory

verbal cues

The Affordable Care Act (ACA)

was intended to expand health insurance coverage to individuals who previously were uninsured

Should support from upper management be a component of diversity training initiatives

yes

which of the following represents, in order, the three groups receiving the largest shares of healthcare expenditures

hospitals, physicians and drug companies

Which of the following represents the research method in proper order

idea generation, hypothesis formation, methodology, data gathering, date analysis and interpretation, data and outcomes reporting, implications for future research

Which of the following is NOT one of the "Five A's of Access to healthcare

Affability

National health expenditures refers to which of the following

All healthcare costs aggregated from all sources

The point of keeping in time inventory log is to

All of the above

Downward communication refers to which fo the following

Communication that is primarily informational

which of the following best describes groupthink

Conformity to current values and ethics that can lead to negative outcomes

Patient-centered medical homes are designed to deliver five core functionals of patient-centered primary healthcare. These functions include all but which of the following?

focused care-including health prevention education, but not treatment

Which of the following is the process of paying close attention to a message?

active listening

Activities of daily living include with of the following

all of the above

Characteristics of effective teams include which of the following

all of the above

the dynamics of the policy process includes which of the following

all of the above

the relationship between gross domestic product (GDP) and national health expenditures (NHE) is best described as which of the following?

all of the above

the term academic health center usually encompasses which of the following?

all of the above

The mission statement of an organization does which of the following things?

all of the above (identifies the company) (tells the reader why the company exists) (states the fundamental purpose of the company)

Social determinants of health are shaped by which of the following

all of the above (income inequalities) (power distributions) (resources available)

which of the following is included in Kantar's list of ten reasons people resist change?

all of the above (loss of face/loss of control) (uncertainty) (more work) (threat to job security)

Emotional intelligence is based on which of the following

all of the above (being attentive to emotional cues) (managing impulsive feelings) (showing respect of others) (seeing the link between feelings and behaviors)

which of the following is the best definition of stakeholder

an individual or group interested in an organizations success

The Advisory Commission on Consume Protection and Quality in the Health Care Industry (1997) drafted a healthcare consumers bill of rights. Which of the following was included in the statement of patent responsibilities

choices b, c, and d (become involved in specific healthcare decisions) (show respect for other patients) (avoid knowingly spreading disease)

which of the following best describes the elements used to assess the quality of a healthcare system?

combination of a, b, and c

Which of the following is NOT a component of the communication process

compensation

Which of the following statements about conflict is NOT true

conflict is always bad

Team members decide on a protocol regarding discharge visits with hospital patients. This is an example of which of the following leadership styles

democratic

Groupthink is more likely to result if the group members are diverse and are experiencing conflict.

false

In the workplace, when two conflicting parties have similar power the Dominating style is the most effective

false

One time-saving tip is to handle each phone call or email immediately as it comes in

false

Research suggests that the patient-centered medical home model leads to higher patient satisfaction but not better health outcomes

false

cost, quality, and access are collectively known as the "Steel Curtain" of healthcare

false

fee for service is the latest Trent in provider reimbursement methodology

false

pharmacy benefit managers are pawns of the insurance industry, serving as a way to disguise price increases

false

Critical assessment of information or action is focused on which of the following

feedback


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