371 ch7
Which of the following statements most correctly reflects the relationship between goal setting and planning?
Each process enhances the other
Which of the following is a technique for overcoming barriers to goal setting and planning?
ALL: -An understanding of the purpose of goals and planning -Communication and participation -Goal and plan consistency, revision, and updating -An effective reward system
A year before the census, the federal gov hired tens of thousands of temporary workers to prepare for the count. This is an example of a(n) __________ plan.
Action
You just wrote a short-range plan in support of an intermediate plan. You based this plan on your best estimate of future environmental conditions. What kind of plan did you write?
Action
____ Planning is the process by which managers identify alternative courses of action that the organization might follow if various conditions arise.
Contingency
**Starbucks middle managers responsible for joint venture agreements with bookstores, hotels and airports, work from a ___ plan.
Tactical
A contingency plan
is developed after considering contingency events
An organization's chief executive officer
is normally involved in all phases of the planning process.
WHen we identify strategic, tcticle, and operational goals, we are classifying them by
level
__ set tactical goals
line managers
In a manufacting company, you will most likely find more
long-term than short term strategic goals
The responsibility for establishing corporate mission and strategy lies with the
board of directors
The ____ is the single most important individual in any organization's planning process
Chief Exectuive officer
Which of the following is NOT necessary for a management by objective (MBO) program to be effective?
Clear goals assigned to employees by management
What is the essence of formal goal setting
Collaborative goal setting
goals set for a new product launch are called
tactical
The _________ of applebees is to "weekly repeat guests through surprisingly friendly hospitality...."
Mission Statement
A ____ was developed when Chicago made a bid for the 2016 Summer Olympics
Program
You have decided to go into business for yourself. on your loan application you state that you intend to open a flower shop in the Village Center Mall. What does this statement on your loan application represent?
A mission statement
When a new diversity initiative was implemented by the human resources department, many managers were confused about the goals, so they continued with the original system. This is an example of
A reluctance to establish goals
Which of the following is an example of a standing plan?
ALL : -The "Do Not Litter" sign in the city park -The middle School plan for dealing with a student with a learning disability -The DQ restaurant's plan for how to make a banana split -The way students are selected for college admission
Goals can
ALL : provide guidance and direction improve planning motivate employees provide measure and control
The owners of the Pizza place set a goal of expanding into five new markets over the next three years, what kind of goal is this?
Intermediate- range
_____ plans are the broad plans developed by top managers and the board of directors to guide the general direction of the organization.
Strategic
A(n) __________ For Quaker oats company could be to improve returns for its shareholders by 2% annually
Strategic goal
Many organizations develop a professional planning staff with overall responsibility for the planning process. Which of the following is NOT a reason for using a planning staff?
The need to reduce coalition formation in the organization
Which of the following is the BEST example of a single use plan?
The plan to build an equestrian dite for the 2008 olympics
Which of the following circumstances would most likely result in the use of a planning task force to help develop plans?
There is a special circumstance to be addressed
Tactical planning success depends on execution. Proper implementation requires all EXCEPT which of the following?
clear-cut operational plans
European wine producers from regions such as Chablis, Chianti, and Bordeaux set a goal of increasing sales. They ran into ______. Their wine name was already registered in some countries.
constraints
Managers may have to make a ___ plan in anticipation of changes in technology, the economy, the competition, and the labor market.
contingency
Rhode Island's governor told 81% of the state employees to stay home for 12 dys without pay in order to save the state millions of dollars. Unemployment in the state had risen to 12.7% which caused a budget deficit. This is an example of a (n) ______________ plan
contingency
PLants ALive rents and maintains plants for businesses and homeowners who love beautiful plants but do not have time to care for them. The small business could set a(n)____ to create a newspaper advertisement for a spring sale within the next four weeks.
operational goal
an objective is a(n)
operational goal
___ involves balancing and reconciling possible conflicts among goals
optimization
A single-use plan that has a more narrow scope than a program is called a(n)
project
A New York Times journaist was taken hostage by the Taliban. Special,Forces created a __ plan and rescued the journalist.
reaction
Engelhard has just learned of a hostile takeover attempt from BASF. Engelhard needs to develop a(n) ____ plan to thwart this attempt acuisition
reaction
The two most common types of operational plans are
standing and single use
**Kraft Foods INC offered to buy Cadbury. This is an example of a(n)__ plan
strategic
Kraft set a ___ goal to expand its presencein Europe
strategic
______ plans are the organiztional plans that are the broadest in focus and have the longest time frame
strategic
goals set for broad general issues are called
strategic
Which of the following directly follows from the organizations mission
strategic goals
** Plans that have an intermediate time horizon are concerned with getting things done are called ____ plans.
tactical
The strategic goal set forth by Central Ice Machine Company was to be the leading seller of ice machine replacement parts in the United States. As part of its _____ plan, it set up distribution contracts with six manufacturers of refrigeration units.
tactical
Black entertainmnet television's target is male 18-34 yrs old, because advertisers spend more on younger consumers. high rating with those viewers is a _____.
tactical goal
Middle Managers are most closely associated with the organizational plans at the _ level
tacticle
Goals are set by
time frame, area, and level
Vic Clark is sales manager. Every December he requires his salespeople to set their sales goals for the following year, or they cannot attend the annual sales meeting in Jamaica. Clark's action reflects which barrier to goal setting and planning?
Improper reward system
Who has the formal authority and responsibility for an organization's management?
Line managers
who is responsible for identifying, analyzing, and recommending program alternatives ; developing and submitting budgets and finally putting plans into action?
Line managers
Which of the following statements BEST reflects the proper approach to goal setting
Managers should set goals for their own level in the organization
The _______ of the Helene Cody Foundation is to "to inspire youth to volunteer, to better their communities and themselves."
Mission statement
The ______________ of West Point is to "educate, train and inspire the corps of cadets so that each graduate.... and service to the nation as an officer of the United States Navy"
Mission statement
**Comcast launched TV One a station geared to African Americans who are 24-54. It does not offer much hip hop. The program selection is part of Comcast's ______ plan
Operational
Google has an algorithm that auctions advertising to the highest bidder. The algorithm is part of the _____ plan for collecting ad revenue.
Operational
what is the proper managerial response when there are conflicts among goals in different parts of an organization?
Optimization
Goals serve four very important purposes. Each purpose is related closely to one of the 4 functions of management. According to the text, which of the 4 functions of management is NOT specifically addressed by 1 of the purposes served by goals?
Organizing
A single-use plan for a large set of activities is called a
Program
You just recieved news that a new product you put on supermarket shelves six weeks ago is a miserable failure because your competitor came out with a better product that is more convenient to use. You did not foresee this turn of events and now you must develop a plan to take care of the situation. What kind of plan are you about to develop?
Reaction
Which of the following is an example of an intermediate-range plan?
Reduce employee absenteeism by 20% within the next 2 years
Dorothy Thompson heads the research and development labortory at a small chemical company. Because she is not a chemist, she feels uneasy setting goals for the research chemists, so she asks them to set their own oals. Thompson's area suffers from which of the following barriers to goal setting and planning?
Reluctance to establish goals
While tupperware wanted to increase its sales, its consultants were reluctant to support any change that could reduce their commissions. This is an example of which of the following barriers to goal setting and planning?
Resistance to change
**Chelsea Milling Company, maker of Juffy Mixes, has never spent one cent on advertising. This allows Chelsea to keep prices very low. This is an example of a _______ plan
Strategic
Google founders Sergy Brin and Larry age developed the search technology that discovered a profitable business model, selling advertising in the form of sponsored links and search-specific ads. The business model is google's
Strategic plan
Which of the following would be most likely to cause employees to ignore intermediate- and long-term planning?
Strong emphasis on short term goals such as quarterly portfolios
Greg just completed work on a plan to implement one of the major objectives of the company's strategy. The plan deals with specific time constraints and outlines specific human resource allocations for implementing the plan. What kind of plan is this?
Tactical
According to the planning process described in the text, operational plans flow directly from
Tactical plans
the mission statement should include all EXCEPT which of the following
Tactics
Which of the following organizations would face the most difficulty in developing long-range plans?
Those with dynamic, complex environments
The most likely reason for the failure of formal goal setting is
a lack of top management support
A Day Without Immigrants was organized in cities and companies throughout the united states. Tyson closed several meat processing plants for the day. Tyson created a ______ plan to address the absence of workers.
action
Tactical plans
are an organized sequence of steps designed to execute strategic plans
One problem with qualitative goals is that they
are difficult to measure and thus are not good indicators of success or failure
Inappropriate goals
are not consistent with the organization's mission
Goals are classified according to their ___ when the terms quality, productivity, and innovation are applied to them.
area
Which of the following types of plan is least subject to change because of the time frame involved?
contingency
When Starbucks expands internationally it considers market sixe, local standard of living, business environment, income level and US sentiment. This is considered in the _______ plan.
long-term strategic
Which of the following is NOT a necessary text while engaged in contingency planning?
monitor the competition
** Starbucks store managers decide how to customize the snakes to the local market. The make the _ plan
operational
The tactical plan was to increase sales of King bread mixes through the use of sales promotions. The ____ plan done by a marketing manager low in the management hierarchy included the development of a %) cents off coupon to go on the outside of each bread mix box.
operational
goals set for short term issues are called
operational
A ______ for mothers against drunk driving could be to run an as every week during American Idol. It would develop naturally out of a tacticle goal "to develop an advertising campaign for the summer months that would reach teenagers."
operational goal
