systems SAD ch 7

Which of the following is an example of a horizontal application? a. College applications b. Construction companies c. Accounting packages d. Real estate firms

c

A _____ defines what must take place, not how it will be accomplished. a. logical design b. physical design c. quantitative design d. qualitative design

a

A _____ is a document that describes a company, lists the IT services or products needed, and specifies the features required. a. request for quotation (RFQ) b. present net value (PNV) c. request for proposal (RFP) d. return on investment (ROI)

a

A _____ utilizes standard business software, such as Microsoft Word or Microsoft Excel, which has been configured in a specific manner to enhance user productivity. a. user application b. user configuration c. user interface d. user query

a

A software package developed to handle information requirements for a specific type of business is called a(n) _____. a. vertical application b. symmetric application c. horizontal application d. asymmetric application

a

Identify a major web-based development environment. a. Microsoft's .NET b. HP ArcSight c. Cisco's CSR d. Oracle DBA

a

In a(n) _____, the web becomes an integral part of the application, rather than just a communication channel, and systems analysts need new application development tools and solutions to handle the new systems. a. Internet-based system b. file-based system c. quality-based system d. agent-based system

a

In most large and medium-sized companies, a(n) _____ within the IT department is responsible for providing user support. a. service desk b. evaluation team c. planning center d. planning center

a

Regardless of the topics of interest, there are one or more _____, where people gather to meet, offer support, and exchange ideas. a. newsgroups b. benchmarks c. report generators d. service desks

a

The _____ contains the prerequisites for the new system, describes the alternatives that were considered, and makes a specific recommendation to management. a. software requirements specification b. request for quoting document c. software license d. maintenance agreement

a

The _____ of a project is the total value of the benefits minus the total value of the costs, with both costs and benefits adjusted to reflect the point in time at which they occur. a. net present value (NPV) b. acquisition process c. return on investment (ROI) d. payback analysis

a

The main reason for offshore outsourcing is to _____. a. lower bottom-line costs b. manage operations only in one country c. manage operations only in one country d. ship bulky raw materials

a

The software that a company's IT department makes, builds, and develops is called _____. a. in-house software b. internal software c. external software d. indexed software

a

When companies use a _____, they already know the specific products or service they want and need to obtain price estimates or bids from vendors. a. request for quotation (RFQ) b. net present value (NPV) c. request for proposal (RFP) d. return on investment (ROI)

a

When determining outsourcing fees, a _____ uses a set fee based on a specified level of service and user support. a. fixed fee model b. usage model c. subscription model d. transaction model

a

Which of the following is a software collection obtained from a vendor or application service provider? a. software package b. software cluster c. software metric d. software aggregate

a

Which of the following is true of a traditional systems development environment? a. Many applications require substantial desktop computing power and resources. b. Systems are developed and delivered in an Internet-based framework such as .NET or WebSphere. c. Systems are easily scalable and can run on multiple hardware environments. d. Internet-based development treats the traditional systems development environment as the platform, rather than just a communication channel.

a

_____ is the starting point for measuring the performance, accuracy, and completeness of the finished system before entering the systems design phase. a. Software requirements specification b. Request for quoting document c. Software license d. Maintenance agreement

a

_____ is the transfer of information systems development, operation, or maintenance to an outside firm that provides these services, for a fee, on a temporary or long-term basis. a. Outsourcing b. Commission c. Subscription d. External provisioning

a

Which of the following is true of a traditional systems development environment? (choose all) a. Systems design is influenced by compatibility issues. b. Systems are designed to run on local and wide-area company networks. c. Systems often utilize Internet links and resources. d. Systems applications require fewer desktop computing power and resources.

a b and c

_____ is a model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources that can be rapidly provisioned and released with minimal management effort or service provider interaction. a. Utility computing b. Mainframe computing c. Grid computing d. Cloud computing

d

Which of the following is true of web-based development? (choose all) a. Web-based systems are easily scalable. b. Large firms tend to deploy web-based systems as enterprise-wide software solutions for applications such as customer relationship management and order processing. c. Internet-based development treats the web as a communication channel, rather than as the platform. d. Systems are developed and delivered in an Internet-based framework.

a b and d

A _____ describes the actual processes of entering, verifying, and storing data; the physical layout of data files and sorting procedures, the format of reports, and so on. a. logical design b. physical design c. quantitative design d. qualitative design

b

Although the traditional model of software acquisition still accounts for more software acquisition, a new model, called _____, is changing the picture dramatically. a. Hardware as a Help b. Software as a Service c. Process as a Product d. Storage as a Solution

b

Building an application in a _____ environment can offer greater benefits, and sometimes greater risks, when compared to a traditional environment. a. GUI b. web-based c. cloud d. multinational

b

Priscilla is providing the junior analysts, in her firm, on the team with some real-world illustrations to explain some of the recommendations that they must be prepared to make to clients, based on what they have studied in their coursework, in order to solidify their understanding. Which of the following is a reason Priscilla will share with the new analysts, with regard to a client that wants to purchase a software package? a. The client wants to develop internal resources and capabilities. b. The client is looking for the lowest possible costs. c. The client has unique business requirements that must be satisfied by this software application. d. The client has some existing technology in place whose requirements must be met by the new software.

b

Some firms offer _____, which provide powerful web-based support for transactions such as order processing, billing, and customer relationship management. a. application service provider (ASP) b. internet business services (IBS) c. outsource hosting provider (OHP) d. fixed outsourcing services (FOS)

b

The _____ must include users, who will participate in the selection process and feel a sense of ownership in the new system. a. development and testing team b. evaluation and selection team c. maintenance team d. quality audit team

b

Tom started the process of selecting a new system for the firm and he is weighing all of the various issues that need to be considered and the resources he has at his disposal as he makes this important decision. As Tom prepares to remove the field in his selection of a new system, he wants a quick refresher on the difference between a request for proposal (RFP) and a request for quotation (RFQ). If he needs a request for proposal (RFP), Simone will write it, and if he needs an RFQ, Marny is responsible for writing that. Which of the following is true? a. An RFP that Simone writes is more specific than an RFQ Marny will write. b. When Simone is tasked with the job, Tom already knows the specific product or service he wants and he needs to obtain price quotations or bids. c. When Marny is tasked with the job, her output can involve outright purchase or a variety of leasing options. d. RFPs and RFQs have very different objectives.

b

_____ is a model of software deployment where an application is hosted as a service provided to customers over the Internet. a. Hardware as a Help b. Software as a Service c. Process as a Product d. Process as a Product

b

_____ reduces the customer's need for software maintenance, operation, and support. a. Hardware as a Help b. Software as a Service c. Processing as a Product d. Storage as a Solution

b

Which of the following is true of web-based development? (choose all) a. Web-based software treats the software as a product that is more dependent on desktop computing powers and resources. b. Web-based software usually requires middleware to communicate with existing software and legacy systems. c. Web-based systems can run on multiple hardware environments. d. When companies acquire web-based software as a service rather than a product they purchase, they can limit in-house involvement to a minimum.

b c and d

A _____ measures the time a package takes to process a certain number of transactions. a. newsgroup b. parameter c. benchmark d. middleware

c

A firm that offers outsourcing solutions is called a _____. a. subscription provider b. software provider c. service provider d. resource provider

c

A software package that can be used by many different types of organizations is called a(n) _____. a. vertical application b. symmetric application c. horizontal application d. asymmetric application

c

A(n) _____ is a technique that uses a common yardstick to measure and compare vendor ratings. a. fixed fee model b. usage model c. evaluation model d. subscription model

c

A(n) _____ is an outsourcing fee model that charges a variable fee based on the volume of transactions or operations performed by the application. a. method model b. administrative model c. usage model d. interpolated model

c

In addition to configuring software, the IT staff can create a _____, which includes screens, commands, controls, and features that enable users to interact more effectively with the application. a. user manual b. user story c. user interface d. user agent

c

In the context of in-house software development options, companies that develop software for sale are called _____. a. software stockers b. software distributers c. software vendors d. software dealers

c

Nearly _____ percent of total costs occur after the purchase of hardware and software. a. 15 b. 45 c. 80 d. 95

c

Priscilla is providing the junior analysts, in her firm, on the team with some real-world illustrations to explain some of the recommendations that they must be prepared to make to clients, based on what they have studied in their coursework, in order to solidify their understanding. Which of the following is a reason Priscilla would offer as a reason for in-house software development? a. The client is looking to spend the least possible time in implementation. b. The client wants to be able to use fewer technical development staff members. c. The client has a number of very distinctive security requirements. d. The client wishes to receive future upgrade from the vendors. \

c

The _____ environment enhances interactive experiences, including wikis and blogs, and social networking applications. a. outsourcing b. Software as a Service c. Web 2.0 d. command-line

c

Web-based software usually requires additional layers, called _____, to communicate with existing software and legacy systems. a. freeware b. shareware c. middleware d. public domain software

c

When companies acquire web-based software as a(n) _____, they can limit in-house involvement to a minimum. a. product b. process c. service d. outsource

c

When determining outsourcing fees, a _____ has a variable fee based on the number of users or workstations that have access to the application. a. fixed fee model b. usage model c. subscription model d. transaction model

c

When software is purchased, a _____ is being bought that gives the purchaser the right to use the software under certain terms and conditions. a. fixed fee model b. request for proposal c. software license d. supplemental maintenance agreement

c

_____ is a percentage rate that compares the total net benefits received from a project to the total costs of the project. a. Net present value (NPV) b. Acquisition process c. Return on investment (ROI) d. Payback analysis

c

_____ is an example of a nonprofit organization that publishes standards and reports for its members and the general public. a. The National Institute of Standards and Technology (NIST) b. Microsoft c. The Transaction Processing Performance Council (TPC) d. Oracle

c

A(n) _____ is a firm that delivers a software application, or access to an application, by charging a usage or subscription fee. a. software delivery service b. manufacturer outsourcing c. manufacturer outsourcing d. application service provider

d

IBM describes WebSphere as a software platform for _____ environments. a. integrated development b. integrated development c. business process outsourcing d. service-oriented architecture

d

If a software package is purchased, consider a _____, which offers additional support and assistance from the vendor. a. fixed fee model b. request for proposal c. software license d. supplemental maintenance agreement

d

In the context of in-house software development options, a firm that enhances a commercial package by adding custom features and configuring it for a particular industry is called a(n) _____. a. business process outsourcing (BPO) b. enterprise resource planner (ERP) c. online service provider (OSP) d. value-added reseller (VAR)

d

In the context of in-house software development options, the choice between developing versus purchasing software often is called a _____ decision. a. build or make b. subscription c. transactional d. build or buy

d

Tom started the process of selecting a new system for the firm and he is weighing all of the various issues that need to be considered and the resources he has at his disposal as he makes this important decision. Tom has two candidates for the new system. Which one of the following is a strategy he can pursue for making the final selection from among the two candidates? a. For vertical applications, use a demo copy to enter a few sample transactions in both. b. Although benchmarking can predict project-specific results, benchmark testing is not a good way to measure relative performance of two or more competing products in a standard environment. c. Be aware that some vendors limit their reference lists to satisfied clients, so mostly negative feedback should be expected from those firms. d. Consult websites maintained by consultants and software publishers with product references and links to vendors.

d

Which of the following is true of a web-based systems development environment? a. Scalability of web-based systems can be affected by network limitations and constraints. b. Internet-based development treats the web only as a communication channel. c. Web-based solutions do not open complex security issues that should be addressed. d. Web-based software treats the software application as a service that is less dependent on desktop computing power and resources.

d

_____ determines how long it takes an information system to spend for itself through reduced costs and increased benefits. a. Net present value (NPV) b. Acquisition process c. Return on investment (ROI) d. Payback analysis

d