4-1A

Problems that Come and Go Problems with the Motherboard Problems with Overheating Problems with Startup Problems with Hard Drives

What are 5 examples of common hardware issues?

1. Define the Problem 2. Gather Facts 3. Consider Probable Causes 4. Create an Action Plan 5. Implement the Action Plan 6. Observe Results 7. Revise the Action Plan if Problem Persists 8. Document Solution

What are the 8 trouble shooting steps?

User Manuals The Internet Chat, Telephone, or Email Technical Support Manufacturer's Diagnostic Software Organizational Associates

What are the five troubleshooting resources?

Check the Obvious or Simple Things First Trade Known Good for Suspected Bad Trade Suspected Bad for Known Good Divide and Conquer

What are the four strategies for troubleshooting hardware?

Short Circuiting

What is usually caused when a component of the system makes improper contact with the chassis or another electrical part?

Problems with the Motherboard

Which common hardware issue consists of short circuiting, burned out capacitors or physical damage?

Problems that Come and Go

Which common hardware issue consists of: • Computer freezes, hangs, or restarts for no apparent reason • Data is written incorrectly to hard drive • Peripheral devices stop working at random times • Overheating • Whirring, whining, beeping, or clicking noises?

Problems with Hard Drives

Which common hardware issue is caused by physical damage to the drive and problems with cabling and the mother board?

Problems with Overheating

Which common hardware issue is typically caused by disabled fans, overclocking, or poor air flow triggered by dust or debris and consist of a damaging increase in temperature?

Problems with Startup

Which common hardware issue is typically occurring when, if video is working, an error may be displayed on the screen or, if video is not working, the system indicates the error via beep codes?

Check the Obvious or Simple Things First

Which strategy for troubleshooting hardware requires that you to check to see if the device is plugged in to a powered outlet and powered on, ensure system components and wires are plugged in and secured, and check to see if indicator lights are on?

Trade Suspected Bad for Known Good

Which strategy for troubleshooting hardware requires the use of two machines and takes each component suspected of not functioning properly and installs it in the working machine?

Divide and Conquer

Which strategy for troubleshooting hardware requires you to isolate the problem by using context clues, error messages, and personal experience and then divide the whole problem into smaller portions.

Trade Known Good for Suspected Bad

Which strategy for troubleshooting hardware requires you to replace a component suspected of being defective with a component that is proven to be operational?

The Internet

Which troubleshooting resource contains the manufacturer's website, Google, YouTube, and Reddit?

Organizational Associates

Which troubleshooting resource involves asking for advice from those around you and escalating the problem within your work center?

Chat, Telephone, or Email Technical Support

Which troubleshooting resource is split into different levels based on different levels of admin rights, assists in general diagnostics and issue resolution, and will forward your issue to the next level of expertise?

Manufacturer's Diagnostic Software

Which troubleshooting resource is usually available for download from a manufacturer's site, can be useful in resolving computer issues,

User Manuals

Which troubleshooting resource often lists standard configurations, contains a troubleshooting section, lists error messages and solutions, and provides links to online diagnostic tools?

Step 1. Define the Problem

Which troubleshooting step requires that you ask clarifying questions to determine the problem such as who, what, where, when, and how?

Step 3. Consider Probable Causes

Which troubleshooting step requires that you determine if issue is hardware or software related, compare possible causes against the gathered facts, rank possible causes by likelihood, and eliminate causes as necessary if new facts are gathered?

Step 2. Gather Facts

Which troubleshooting step requires that you use administrative tools to confirm details about the problem such as PowerShell and Windows Event Viewer?

Step 7. Revise the Action Plan if Problem Persists

Which troubleshooting step requires you to determine if you've learned new facts since the implementation of your action plan, ponder what the next most likely cause is, implement a new plan, and continue the cycle until the problem is solved?

Step 6. Observe Results

Which troubleshooting step requires you to determine if your action plan worked, analyze if the result was expected, and gather any new facts regarding the situation?

Step 5. Implement the Action Plan

Which troubleshooting step requires you to follow your plan, making changes one step at a time and attempting actions with the least customer impact first?

Step 4. Create an Action Plan

Which troubleshooting step requires you to question whether you can prove or disprove your most likely problem causes, gather necessary tools to address the problem, and utilize google or other internet resources?

Step. 8 Document Solution

Which troubleshooting step requires you you to provide easy-to-follow steps and train new admins and answer questions as to what broke and why, what steps were taken to fix the problem, and how it can be prevented in the future?

PowerShell

While gathering facts about a problem, which administrative tool allows you to check the system's configuration and validate network connectivity?

Windows Event Viewer

While gathering facts about a problem, which administrative tool allows you to review logs for errors associated with the problem and check for changes between the last time the system worked and when the error began?