450 test

customer service

Understanding people is the key to operating effectively and central to success in any part of the customer service industry. Good relationships are built on mutual respect & understanding.

5th cranial nerve

also know as Trigeminal. largest nerve, chief sensory nerve of the face

talus

ankle bone

matrix

area where the nail plate cells are formed

specialized ligament

attaches the nail bed and the matrix to the underlying bone

Peripheral nervous system (PNS)

connects the outer parts of the body to the central nervous system. responsible for getting the messages (impulses) to and from the cns.

nail plate

consist of 100 layers, more porous than skin of equal thickness. It is the most functional and visible part of the nail. formed by your matrix cells.

phalanges

consist of 14 bones(digits) bones of fingers and toes

Tarsal

consist of 7 bones

tibia

larger of 2 bones. knee below on big toe side

how do you communicate with your boss?

be a problem solver, do not gossip, be open and honest, and be open to feedback.

Eponychium

living skin at the base of the natural nail plate that covers the matrix area. the part you push back on a manicure

Queen Cleopatra

built a cosmetics factory by the dead sea

nail bed

living skin that is richly supplied with blood vessels that support the nail plate

the facial skeleton consist of how many bones?

made up of 14 bones

How many bones are in the skull?

made up of 8 bones

Adductor

muscle at the base of the fingers that draws them together

supinator

muscle in the hand that causes the hand to turn outward and face up

corrugator

muscle located beneath the frontals and orbicularis oculi, draws the eyebrows down and wrinkles the forehead vertically

abductors

muscle that separates the fingers

pronators

muscle that turns the hand inward, so the palm faces down

in the 20th century what Grafs Hyglo product was popular?

nail polish paste (1917)

Egg shell nails

noticeable thin, white nail plates more flexible than normal. Caused by improper diet, internal disease, medication or it can be heredity (lack of moisture)

free edge

part of the nail plate that extends over the tip of the finger or toe.

melanocytes

pigment cells that create pigment of the skin, hair and nails.

Victorian age

pinched the cheeks and bit the lips for natural color and nails were tinted with red oil and buffed.

confidentiality

practice keeping your personal life separate from work.

Hebrews

practiced rigorous grooming habits and used cosmetics for bodily heath.

11th cranial nerve

Also know as the accessory nerve, motor nerve that controls the neck /shoulder

Golden rules

Communicate from your heart, make friends, not enemies, ask for help, don't just react, listen to people, do something for yourself and others, laugh often and show patience.

cosmetology

Encompassing a broad range of beauty specialties, including hairstyling, nail technology and esthetics. The art and science of beautifying and improving the hair, skin and nails.

orbicularis oculi

ring muscle of the eye socket and enables you to close your eyes

Neurology

scientific study of the structure, function, and pathology of the nervous system.

renaissance

shaving of the eyebrows/ hairline symbolized intelligence.

what do healthy nails look like?

shiny, smooth, unspotted with no ridges, waves, pits or splits with a whitish and translucent color with pinkish color of the nail bed showing through.

hyponichium

slightly thickened layer of skin that lies between the fingertip and the free edge of the natural nail plate

radius

smaller bone in the forearm/ thumb side

fibula

smaller of the 2 bones on the little toe side below the knee

Effective Communication

the act of successfully sharing information between two people or groups of people so that the information is successfully understood.

frontal bone

the bone that forms the forehead

epicranius

the broad muscle that covers the top of the skull, combination of the occipital and frontal

personal hygiene

the daily maintenance of cleanliness and healthfulness through certain sanitary practices.

mandible

the largest and strongest bone of the face that forms the lower jaw

hangnail

the living skin around the nail plate splits and tears and is caused by dry skin or small cuts

How does the natural nail grow?

the nail grows forward from the matrix and extends over the fingertip.

Nail grooves

the slits or furrows on the sidewall; fold of skin overlapping the side of the nail

physiology

the study of the functions and activities performed by the body.

Histology

the study of tiny structures pound in living tissues A.K.A. microscopic anatomy

temporal bone

the two bones that form the sides if the head in the ear region

How do nails on the elderly grow?

they tend to grow at a slower rate because the matrix slows and can create narrow grooves down the length of the nail

bed epithelium

thin layer of tissue that connects the nail bed to the nail plate

Queen Nefertiti

used henna to stain nails red and made her own perfume.

ice ages

used sinew/strips of hide to tie back hair. Haircutting and hairstyling go back to this time as well.

client consultation

verbal communication with client helps determine the clients need & how to achieve desired results.

beau lines

visible depressions running across the width of the natural nail plate caused by major illness or injury that traumatized the body.

lanula

visible part of the matrix

Central nervous system (CNS)

voluntary muscle actions, voluntary functions of sense and controls consciousness/brain activity

what is a nerve?

whitish cords made up of bundles of nerve fibers held together by connective tissue, through which impulses (messages) are transmitted.

leukonychia spots

whitish discolorations on the nails caused by minor injury to the matrix.

carpus

wrist- has 8 small irregular bones

When did CND create the first spa pedicure system?

1998

How many bones is the foot made up of?

26 bones

when do pregnant women's nails grow the fastest due to the increased hormones?

3rd trimester

metacarpus

5 bones in the palms

Geishas

A Japanese woman that was viewed as the ideal of beauty

What is a nail disorder?

A condition caused by injury or disease of the nail unit.

frontals

front of the epicranius that raises the eyebrows draws the scalp foreword that causes the forehead to wrinkle

What part of the nail gives it a curved free edge

A highly curved matrix creates a highly curved free edge.

What makes the nail plate thicker?

A larger matrix

Esthetics

A person devoted to or professionally occupied with skin health and beauty.

Nervous system

An exceptionally well organized system that is responsible for coordinating all the many activities that are performed by the body.

What is the 4th step in the consultation method?

Analyze the clients hair (thickness, texture, manageability, and condition)

Persians

Avicenna Refined the process of steam distillation for our essential oils.

19th century

Barber poles represented a process called bloodletting symbol of the barber surgeon. Red- blood being drawn blue-venous blood white- tourniquet used/clean bandages.

when dealing with difficult clients

Be honest and tactful, try to communicate pass the issue and always apologize to dissatisfied client then try to resolve and ask what could make it better.

bruised nails

Blood clot under the nail plate caused by small injury to the nail bed.

The nervous system is divided into 3 subdivisions, what are they?

Central nervous system (CNS), Peripheral nervous system (PNS), Autonomic nervous system (ANS)

Who invented the first mass market nail lacquer inspired by car paint?

Charles Revson (1932)

7th cranial nerve

Chief motor nerve of the face. also know as the facial nerve

Why are communication skills important?

For effective human relationships & build lasting client relationships, accelerate professional growth, & help prevent misunderstandings in the work place.

Chinese chou Dynasty

Gold and sliver was only worn by royalty and nail color identified social status, If you were caught wearing the wrong color, punishment was death

Kosmetikos

Greek word for "skilled in the use of cosmetics"

when do you reschedule a tardy client?

If a client is late 15 minutes or more.

middle ages

Intricate hairstyles.

Who invented the French manicure with the popular square nail shape in 1970?

Jeff pink

In the ice ages (ancient people) how did they create pigment?

Made from berries, tree bark, minerals, insects, nuts, herbs, leaves, etc to color hair skin and nails.

Automatic nervous system (ANS)

Part of the nervous system that controls the involuntary muscles/smooth muscles. regulates stuff you don't have to think about.

What are the 5 tips to successful communication?

Respond instead of react, believe in yourself, talk less listen more, be attentive, and take your own temperature.

occipital bone

The bone forms the back of the skull above the nape.

Anatomy

The study of the human body that can be seen with the naked eye.

what is professional image?

it is the impression you project through both your outward appearance and your conduct in the workplace

cuticle

dead, colorless tissue attached to the natural nail plate, prevents entry of foreign material and microorganisms and helps avoid injury and infection

Egyptians

first civilization to practice beauty in an extravagant fashion and infuse essential oils from leaves and flower blossoms. created Kohl and used henna.

nail folds

folds of normal skin that surrounds the nail plate. They also produce sweat

romans

hair color symbolized social status Nobles=Red middle class=blonde poor=black

metatarsal

has 5 bones in this part of the foot

Femur

heavy long bone forms leg above the knee

ulna

inner larger bone in the forearm, "lower" little "pinky' finger

ergonomics

is the scientific study of how a workplace and tools should be designed for maximum comfort, safety, efficiency and productivity.

natural nail

it is the hard protective plate composed of mainly keratin ( harder then skin and hair)