450 test
customer service
Understanding people is the key to operating effectively and central to success in any part of the customer service industry. Good relationships are built on mutual respect & understanding.
5th cranial nerve
also know as Trigeminal. largest nerve, chief sensory nerve of the face
talus
ankle bone
matrix
area where the nail plate cells are formed
specialized ligament
attaches the nail bed and the matrix to the underlying bone
Peripheral nervous system (PNS)
connects the outer parts of the body to the central nervous system. responsible for getting the messages (impulses) to and from the cns.
nail plate
consist of 100 layers, more porous than skin of equal thickness. It is the most functional and visible part of the nail. formed by your matrix cells.
phalanges
consist of 14 bones(digits) bones of fingers and toes
Tarsal
consist of 7 bones
tibia
larger of 2 bones. knee below on big toe side
how do you communicate with your boss?
be a problem solver, do not gossip, be open and honest, and be open to feedback.
Eponychium
living skin at the base of the natural nail plate that covers the matrix area. the part you push back on a manicure
Queen Cleopatra
built a cosmetics factory by the dead sea
nail bed
living skin that is richly supplied with blood vessels that support the nail plate
the facial skeleton consist of how many bones?
made up of 14 bones
How many bones are in the skull?
made up of 8 bones
Adductor
muscle at the base of the fingers that draws them together
supinator
muscle in the hand that causes the hand to turn outward and face up
corrugator
muscle located beneath the frontals and orbicularis oculi, draws the eyebrows down and wrinkles the forehead vertically
abductors
muscle that separates the fingers
pronators
muscle that turns the hand inward, so the palm faces down
in the 20th century what Grafs Hyglo product was popular?
nail polish paste (1917)
Egg shell nails
noticeable thin, white nail plates more flexible than normal. Caused by improper diet, internal disease, medication or it can be heredity (lack of moisture)
free edge
part of the nail plate that extends over the tip of the finger or toe.
melanocytes
pigment cells that create pigment of the skin, hair and nails.
Victorian age
pinched the cheeks and bit the lips for natural color and nails were tinted with red oil and buffed.
confidentiality
practice keeping your personal life separate from work.
Hebrews
practiced rigorous grooming habits and used cosmetics for bodily heath.
11th cranial nerve
Also know as the accessory nerve, motor nerve that controls the neck /shoulder
Golden rules
Communicate from your heart, make friends, not enemies, ask for help, don't just react, listen to people, do something for yourself and others, laugh often and show patience.
cosmetology
Encompassing a broad range of beauty specialties, including hairstyling, nail technology and esthetics. The art and science of beautifying and improving the hair, skin and nails.
orbicularis oculi
ring muscle of the eye socket and enables you to close your eyes
Neurology
scientific study of the structure, function, and pathology of the nervous system.
renaissance
shaving of the eyebrows/ hairline symbolized intelligence.
what do healthy nails look like?
shiny, smooth, unspotted with no ridges, waves, pits or splits with a whitish and translucent color with pinkish color of the nail bed showing through.
hyponichium
slightly thickened layer of skin that lies between the fingertip and the free edge of the natural nail plate
radius
smaller bone in the forearm/ thumb side
fibula
smaller of the 2 bones on the little toe side below the knee
Effective Communication
the act of successfully sharing information between two people or groups of people so that the information is successfully understood.
frontal bone
the bone that forms the forehead
epicranius
the broad muscle that covers the top of the skull, combination of the occipital and frontal
personal hygiene
the daily maintenance of cleanliness and healthfulness through certain sanitary practices.
mandible
the largest and strongest bone of the face that forms the lower jaw
hangnail
the living skin around the nail plate splits and tears and is caused by dry skin or small cuts
How does the natural nail grow?
the nail grows forward from the matrix and extends over the fingertip.
Nail grooves
the slits or furrows on the sidewall; fold of skin overlapping the side of the nail
physiology
the study of the functions and activities performed by the body.
Histology
the study of tiny structures pound in living tissues A.K.A. microscopic anatomy
temporal bone
the two bones that form the sides if the head in the ear region
How do nails on the elderly grow?
they tend to grow at a slower rate because the matrix slows and can create narrow grooves down the length of the nail
bed epithelium
thin layer of tissue that connects the nail bed to the nail plate
Queen Nefertiti
used henna to stain nails red and made her own perfume.
ice ages
used sinew/strips of hide to tie back hair. Haircutting and hairstyling go back to this time as well.
client consultation
verbal communication with client helps determine the clients need & how to achieve desired results.
beau lines
visible depressions running across the width of the natural nail plate caused by major illness or injury that traumatized the body.
lanula
visible part of the matrix
Central nervous system (CNS)
voluntary muscle actions, voluntary functions of sense and controls consciousness/brain activity
what is a nerve?
whitish cords made up of bundles of nerve fibers held together by connective tissue, through which impulses (messages) are transmitted.
leukonychia spots
whitish discolorations on the nails caused by minor injury to the matrix.
carpus
wrist- has 8 small irregular bones
When did CND create the first spa pedicure system?
1998
How many bones is the foot made up of?
26 bones
when do pregnant women's nails grow the fastest due to the increased hormones?
3rd trimester
metacarpus
5 bones in the palms
Geishas
A Japanese woman that was viewed as the ideal of beauty
What is a nail disorder?
A condition caused by injury or disease of the nail unit.
frontals
front of the epicranius that raises the eyebrows draws the scalp foreword that causes the forehead to wrinkle
What part of the nail gives it a curved free edge
A highly curved matrix creates a highly curved free edge.
What makes the nail plate thicker?
A larger matrix
Esthetics
A person devoted to or professionally occupied with skin health and beauty.
Nervous system
An exceptionally well organized system that is responsible for coordinating all the many activities that are performed by the body.
What is the 4th step in the consultation method?
Analyze the clients hair (thickness, texture, manageability, and condition)
Persians
Avicenna Refined the process of steam distillation for our essential oils.
19th century
Barber poles represented a process called bloodletting symbol of the barber surgeon. Red- blood being drawn blue-venous blood white- tourniquet used/clean bandages.
when dealing with difficult clients
Be honest and tactful, try to communicate pass the issue and always apologize to dissatisfied client then try to resolve and ask what could make it better.
bruised nails
Blood clot under the nail plate caused by small injury to the nail bed.
The nervous system is divided into 3 subdivisions, what are they?
Central nervous system (CNS), Peripheral nervous system (PNS), Autonomic nervous system (ANS)
Who invented the first mass market nail lacquer inspired by car paint?
Charles Revson (1932)
7th cranial nerve
Chief motor nerve of the face. also know as the facial nerve
Why are communication skills important?
For effective human relationships & build lasting client relationships, accelerate professional growth, & help prevent misunderstandings in the work place.
Chinese chou Dynasty
Gold and sliver was only worn by royalty and nail color identified social status, If you were caught wearing the wrong color, punishment was death
Kosmetikos
Greek word for "skilled in the use of cosmetics"
when do you reschedule a tardy client?
If a client is late 15 minutes or more.
middle ages
Intricate hairstyles.
Who invented the French manicure with the popular square nail shape in 1970?
Jeff pink
In the ice ages (ancient people) how did they create pigment?
Made from berries, tree bark, minerals, insects, nuts, herbs, leaves, etc to color hair skin and nails.
Automatic nervous system (ANS)
Part of the nervous system that controls the involuntary muscles/smooth muscles. regulates stuff you don't have to think about.
What are the 5 tips to successful communication?
Respond instead of react, believe in yourself, talk less listen more, be attentive, and take your own temperature.
occipital bone
The bone forms the back of the skull above the nape.
Anatomy
The study of the human body that can be seen with the naked eye.
what is professional image?
it is the impression you project through both your outward appearance and your conduct in the workplace
cuticle
dead, colorless tissue attached to the natural nail plate, prevents entry of foreign material and microorganisms and helps avoid injury and infection
Egyptians
first civilization to practice beauty in an extravagant fashion and infuse essential oils from leaves and flower blossoms. created Kohl and used henna.
nail folds
folds of normal skin that surrounds the nail plate. They also produce sweat
romans
hair color symbolized social status Nobles=Red middle class=blonde poor=black
metatarsal
has 5 bones in this part of the foot
Femur
heavy long bone forms leg above the knee
ulna
inner larger bone in the forearm, "lower" little "pinky' finger
ergonomics
is the scientific study of how a workplace and tools should be designed for maximum comfort, safety, efficiency and productivity.
natural nail
it is the hard protective plate composed of mainly keratin ( harder then skin and hair)