901

अब Quizwiz के साथ अपने होमवर्क और परीक्षाओं को एस करें!

QUESTION 673 A technician has recently purchased a maintenance kit to be installed in a laser printer. Which of the following will be included in the maintenance kit? A. Pickup rollers B. Paper tray C. Toner D. Compressed air

QUESTION 677 A user needs a new gaming computer which can be both fast and quiet. Which of the following should MOST likely be installed to meet the user's requirements? A. Liquid-based cooling system B. Passive cooling system C. Thermal paste D. Low RPM fans

QUESTION 679 A keyboard has been replaced on a laptop. Which of the following is the MOST likely cause that the keyboard does not work? A. The keyboard data cable was not connected properly. B. The keyboard is not compatible with the laptop. C. The keyboard needs updated drivers. D. The keyboard is defective.

QUESTION 686 Which of the following socket types is for an AMD CPU? A. 940 B. 775 C. 1155 D. 1366

QUESTION 702 A laptop is not charging the battery and occasionally shuts off even when the power cord is plugged in. This is a symptom of a bad: A. DC jack. B. hard drive. C. cooling system. D. battery.

QUESTION 766 Which of the following laptop display types relies on a backlight for the display presentation? A. LCD B. LED C. CRT D. Plasma

QUESTION 773 Which of the following speeds BEST represents the speed of the memory when installing DDR2 at 800 MHz and DDR2 at 600 MHz? A. 600 MHz B. 700 MHz C. 800 MHz D. 1400 MHz

QUESTION 774 Which of the following RAM types is LEAST likely to work optimally when installed in dual channel mode? A. SDRAM B. RAMBUS C. DDR2 D. DDR3

QUESTION 776 Which of the following has color codes that match on both ends (e.g. orange-white, orange, green- white, blue, blue-white, green, brown-white, brown)? A. UTP straight-through B. UTP crossover C. Multi-mode fiber D. Single-mode fiber

QUESTION 786 Which of the following ports MUST be open to transport files across a network using FTP? A. 21 B. 53 C. 110 D. 443

QUESTION 834 Which of the following printers requires a specialized paper in order to operate? A. Thermal B. Laser C. Inkjet D. Impact

Which of the following locations stores the boot sequence for a desktop computer? A. BIOS B. TPM C. CPU D. Boot sector

QUESTION 1223 A user is reporting that a desktop computer with a RAID 1 array is running slowly. Upon performing a reboot, the technician sees S.M.A.R.T. errors during boot up. Which of the following tools would the technician use FIRST to troubleshoot the errors? A. diskpart B. chkdsk C. format D. clean

QUESTION 812 Which of the following BIOS level settings allow an administrator to view warnings on possible hardware level changes? A. Drive lock B. Intrusion detection C. BIOS password D. Trusted platform module

QUESTION 606 A technician is helping to purchase a new server to be used to roll out virtualized workstations. Which of the following components should be chosen to BEST meet the customer's needs? (Select TWO).A. Specialized video card B. Maximum memory C. Maximum-core processor D. Dual monitors E. Surround sound audio

QUESTION 858 Which of the following drive connections uses a ribbon cable with a 40-pin connector? (Select TWO). A. SATA B. IDE C. PATA D. FDD E. SCSI

QUESTION 862 Which of the following methods can be used to apply a file system to a hard drive partition? (Select A. Device Manager MMC B. Format Command C. Disk Management MMC D. Windows Explorer Menus E. FDISK Command

QUESTION 682 Which of the following computer components are located on the Northbridge? (Select TWO). A. Hard drive B. CPU C. Fan D. RAM E. Audio

QUESTION 697 Which of the following uses Intel's core i CPUs? (Select TWO). A. F B. 1366 C. 775 D. 1155 E. AM3

QUESTION 826 Modern desktop computer systems require the following to properly dissipate heat (Select TWO): A. Temperature Control Panel B. Thermal Compound C. Liquid Cooling Systems D. Processor Heat Sink E. Case Fan

QUESTION 340 DB-9 connectors are attached to which of the following cable types? A. HDMI B. SCSI C. Serial D. Parallel

`QUESTION 618 Chain of custody needs to be kept intact for which of the following reasons? A. To ensure data preservation during evidence inspection B. To ensure that the evidence is not left at the scene C. To ensure evidence is admissible in legal proceeding D. To ensure evidence is returned to proper owner

QUESTION 613 Which of the following cables is fire retardant? A. UTP B. PVC C. STP D. Plenum

QUESTION 750 A user's laptop screen is extremely dim. A technician attempts to alter the brightness using function keys and the BIOS, but the screen never changes in brightness. Which of the following is MOST likely the cause? A. Battery failure B. Bulb failure C. Display driver is corrupted D. Backlight failure

QUESTION 797 Which of the following is the default HTTPS port? A. 25 B. 80 C. 110 D. 443

QUESTION 821 Which of the following processing types allows two instructions to be received and processed nanoseconds apart? A. Quad core B. Triple core C. Dual core D. Hyper-threading

QUESTION 825 Which of the following devices would allow a technician to utilize a single mouse, keyboard, and display to control numerous tower PCs? A. EIDE B. MIDI C. SCSI D. KVM

QUESTION 829 Which of the following characteristics must be matched depending on the specifications of the power grid for the country a PSU will be utilized in? A. Wattage B. Amperage C. Resistance D. Voltage

QUESTION 281 Which of the following slots would MOST likely be used to install and configure a modern RAID card? A. PCIe B. AGP C. CNR D. ISA

A technician needs to set up a VPN for a small office. To ensure the network traffic is routed to the correct machine, which of the following MUST the technician do on the router to accommodate this? A. Port forwarding B. Port redundancy C. Port triggering D. Port selection

QUESTION 1235 Two drives in a RAID 5 have failed. Which of the following will the technician need to implement? A. Replace the failed drives and restore the data from backup to the RAID. B. Replace one of the failed drives and run the RAID repair. C. Replace the failed drives and format the RAID using the quick option. D. Replace one of the failed drives and repair the RAID using system utilities.

QUESTION 1238 Which of the following devices is primarily intended to provide 24/7 diagnostic and biometric data A. Fitness monitor B. e-Reader C. Smartwatch D. Smartphone

QUESTION 1242 A user reports the cursor jumps around when typing in documents on a new laptop. Which of the following is MOST likely causing the issue? A. Touchpad settings B. Screen calibration C. Incompatible software D. Unsigned hardware

QUESTION 1251 A user wants to quickly share pictures between mobile devices. The devices will be in close proximity so the necessity of a third party service and/or another networking device is not required. Which of the following is the BEST option for this scenario? A. NFC B. USB C. IR D. WiFi

Which of the following is an advantage of using static IP addresses for a business? A. High availability B. Simplifies IP management C. Lower security risk D. Scalability for upgrades

QUESTION 1280 A user wants to implement a wireless router that will have the fastest data speeds and operate over the 5GHz frequency. Which of the following standards should the user select? A. 802.11a B. 802.11ac C. 802.11g D. 802.11n

QUESTION 1281 A client, Joe, has reported issues with the back cover of his company-issued smartphone. Joe stated that it seems to either come off on its own, or will not seat properly on the phone. Which of the following is MOST likely the problem? A. The MicroSD card is not installed properly. B. The battery needs to be replaced. C. The charging port is bent. D. The smartphone has a non-OEM cover.

QUESTION 1286 A user wants to reduce the amount of paper consumed on a multi-function printer. Which of the following settings should be configured to achieve this outcome? A. Orientation B. Duplex C. Collate D. Economy ink

QUESTION 10 A user has requested a device that could be used for web-conferences while away from work. The device will mainly be used for emailing, document reviewing, and phone calls. Which of the following mobile devices would a technician MOST likely recommend? A. Tablet B. Smart camera C. Phablet D. Web camera

QUESTION 1244 A user is attempting to print a color document but it will not print in color. Which of the following should the technician do FIRST to fix the problem? A. Reset printer IP address. B. Change color toner cartridge. C. Check grayscale setting. D. Reinstall printer driver.

QUESTION 1245 A technician has been tasked with setting up email on a user's phone. The user also wants the email to remain on the server. Which of the following ports would be BEST for setting up the phone? A. 80 B. 110 C. 143 D. 443

private cloud

services or on the companys own servers or virtually for private use. Ex: a com m have a centralized data center that provides cloud service to branch offices for private use

Blu Ray double side double layer

50 GB

Test functionality/preventive maintenace

5th troubleshooting step

Typical DDR2 speeds

667 and 800 MHz

QUESTION 650 In older laptop screens, the backlight is powered by which of the following? A. A CCFL lamp B. A gas C. LEDs D. OLED

6th step for troubleshooting

Document

6th step in troubleshooting

dvd storage space

700 mb

DVD single-side dual layer

8.5

What wireless protocols run at 5 GHz

802.11 a, n, ac, ac wave2

What wireless protocol has a range of 120 meters

802.11a

What wireless protocols have a max data transfer rate of 54 Mbps

802.11a and g

What wireless protocols have a range of 140 meters

802.11b and g

Which wireless protocols have a range of 250 meters

802.11n and ac

DVD double side single layer

9.4 GB

A technician is dispatched to repair a malware infection on a laptop. The user appears agitated and uneasy about the technician working on the computer without supervision. Once the malware is mitigated the technician discovers a hidden folder containing inappropriate materials. Which of the following would the technician do FIRST? A. Report the findings through the proper channels B. Browse the images to see if any illegal activity is occurring C. Contact the company's security department D. Copy all images on an external device as evidence

QUESTION 1219 When a technician is planning to replace a laptop hard drive, the technician will need to ____. A. select a drive that is the correct form factor B. choose the correct drive cache size for the laptop C. also upgrade the memory D. verify voltage requirements

QUESTION 1247 A customer wants to copy a database that is 97 GB in size for multiple uses. Which of the following format specifications should the customer use? A. BD-RE DL B. BDXL C. BD-RE D. BD-R

QUESTION 1250 A customer is reporting that after removing a laptop from the docking station and bringing it home, the cursor occasionally jumps around the screen while the customer is typing. Which of the following should the technician do to mitigate this issue? A. Disable the touch pad on the laptop B. Install new keyboard drivers for the laptop C. Install new drivers for the docking station D. Disable the keyboard on the laptop

QUESTION 393 A printer is not pulling paper out of the paper tray. Which of the following is the MOST possible cause of the problem? A. Pickup rollers B. Print head C. Drum D. Fuser

QUESTION 395 Which of the following should a technician do FIRST after receiving a call from a customer asking for assistance? A. Confirm the user and the associated issue. B. Confirm the hardware make, model, and serial number. C. Escalate the call to a supervisor. D. Assign the appropriate status for the problem.

QUESTION 516 A recent power outage has affected several circuits in the same region, and the helpdesk is receiving an overwhelming number of calls from users who are having network connectivity issues. Which of the following examples of professionalism should the helpdesk focus on the MOST while answering these calls? A. Do not trivialize the customer's problems. B. Be culturally sensitive. C. Document and record every conversation. D. Ask open-ended questions to narrow the scope of the problem.

QUESTION 519 Laser printers differ from thermal printers because: A. they use an electro-static field while thermal printers use heating elements to expose the image. B. they use ink while thermal printers use a ribbon to transfer the image on the paper. C. they use laser while thermal printers use heat to melt the toner on the paper. D. they use heat to expose the image while thermal printers use heat to transfer the image.

QUESTION 521 Which of the following panel types would allow for the THINNEST possible display monitor? A. LED B. CRT C. DLP D. Plasma

QUESTION 524 Which of the following features would hide internal IP addresses from the Internet? A. Network Address Translation B. Port forwarding C. Quality of Service D. SSID broadcast

QUESTION 527 Which of the following is an example of a Class A IP address? A. 10.4.0.1 B. 169.254.0.1 C. 192.168.17.3 D. 254.200.53.5

QUESTION 532 Which of the following expansion cards would MOST likely require the use of an external power connector to function properly? A. PCI Express video card B. PCI Express fiber card C. PCI Express sound card D. PCI Express network card

QUESTION 534 Which of the following channels, when used in close proximity to one another, provide the BEST protection against crosstalk? A. 1 and 11 B. 2 and 10 C. 6 and 1 D. 6 and 11

QUESTION 542 A user states that a network printer, attached to and shared from a co-worker's computer, does not always print the jobs submitted to it. The user adds that it seems to happen at different times throughout the day, but at other times works fine. Which of the following is MOST likely the cause? A. The co-worker's computer is hibernating B. The user's print drivers are incompatible C. The printer has entered power save mode D. The submitted jobs are incompatible

QUESTION 549 Which of the following features of Windows allows a device to have a default IP address if a DHCP server is not available?

QUESTION 563 Which of the following network topologies would MOST likely be used to provide redundancy at each network device to support data transmissions? A. Mesh B. Ring C. PBX D. Bus

QUESTION 568 An IP address of 10.10.1.180 would be considered part of which of the following address classes? A. Class A B. Class B C. Class C D. Class D

QUESTION 585 Which of the following expansion slots can ONLY be found on a desktop computer? A. PCI express B. Express Card 34 C. Express Card 54 D. PCMCIA

QUESTION 586 Which of the following laptop accessories would MOST likely be used to support multiple displays when the laptop hardware does not have multiple video outputs? A. Docking station B. VGA to DVI converter C. Adjustable monitor arm D. PCMCIA card

QUESTION 594 Which of the following devices converts digital signals to analog ones? A. Modem B. Switch C. Hub D. Router

QUESTION 611 Which of the following is the FIRST component to transfer heat away from a processor? A. Thermal paste B. Case fan C. Liquid cooling D. Heatsink

QUESTION 612 Which of the following connector types is used on a CAT5 cable? A. RJ-45 B. DB-9 C. RJ-11 D. RS-232

QUESTION 614 Which of the following PC expansion cards needs to be installed to record from a game console? A. Video capture B. High-end graphics C. Network D. RAID controller

QUESTION 616 A client has a laptop screen and an external screen. Which of the following is the BEST way to toggle between the two or show both at the same time? A. Function keys on keyboard B. Task Manager C. Display settings in Control Panel D. Turn the monitors on and off

QUESTION 617 Which of the following network devices would be MOST likely to perform Network Address Translation (NAT)? A. Router B. Switch C. Hub D. Modem

QUESTION 622 Which of the following RAID levels extends the size of a volume without providing reliability or mirroring? A. RAID 0 B. RAID 1 C. RAID 5 D. RAID 10

QUESTION 626 Which of the following would require the need for a POTS line? A. Modem B. Router C. Switch D. Hub

QUESTION 631 In addition to power and DVI, which of the following additional connections is needed to setup a fully functional touch screen LCD monitor? A. USB B. SCSI C. Ethernet D. Parallel

QUESTION 641 A technician notices that the PC is not receiving an IP address. Which of the following tools would the technician use to troubleshoot the computer's NIC? A. Loopback plugs B. ESD mat C. Cable tester D. Toner probe

QUESTION 646 Which of the following encryption methods is considered easily broken and should be avoided when configuring wireless security? A. WEP B. WPA C. AES D. TKIP

QUESTION 646 Which of the following encryption methods is considered easily broken and should be avoided when configuring wireless security? A. WEP B. WPA Free VCE and PDF Exam Dumps from PassLeader 220-901 Exam Dumps 220-901 Exam Questions 220-901 PDF Dumps 220-901 VCE Dumps http://www.passleader.com/220-901.html C. AES D. TKIP

QUESTION 659 Which of the following has a MAXIMUM transmission speed of 10 Mbps? A. CAT3 B. CAT5 C. CAT5e D. CAT6

QUESTION 663 Which of the following memory types comes in the SIMM variety? A. SDRAM B. DDR3 C. DDR2 D. RDRAM

QUESTION 664 Which of the following topologies would cause the network to be segmented if any one machine went offline? A. Bus B. Mesh C. Star D. Hybrid

QUESTION 665 Which of the following cable types carries an analog video signal across three separate physical channels? A. Component B. RCA C. DVI-analog D. VGA

QUESTION 670 A user wants to purchase a new computer to use word processing software only. Which of the following computer types should be recommended? A. Thin client B. CAD workstation C. Home server D. Gaming PC

QUESTION 690 A workgroup of five PCs uses a shared printer. A customer says they cannot print to the printer but can access shares on another PC used for common files. The printer appears to be powered on. Which of the following would be the MOST likely cause of the issue? A. Printer PC is off network B. Printer is low on toner C. Printer needs to be restarted D. Device drivers are corrupted

QUESTION 703 Which of the following typically cannot be upgraded in a laptop? A. Video card B. Hard drive C. RAM D. Wireless card

QUESTION 711 Which of the following is the proper way to remove a PCMCIA card from a laptop running Windows XP? A. Click on the safely remove hardware icon, stop the device, and remove the card B. Push the eject button on the card slot C. Grasp the card firmly and slowly pull it from the slot on the laptop D. In the Control Panel, stop the device service, and then remove the card

QUESTION 715 In a laser printer, which of the following components uses heat to apply the toner onto the page? A. Fuser assembly B. Pickup roller C. Transfer roller D. Imaging drum

QUESTION 717 Which of the following panel types consumes the MOST power? A. Plasma B. LCD C. LED with no backlight D. LED with backlight

QUESTION 719 A user is suspected of engaging in prohibited activity on their workstation. Which of the following should be done FIRST? A. Inform a supervisor or management. B. Disable network access for the user. C. Search the workstation for evidence. D. Call the authorities to question the user.

QUESTION 729 A customer reports that their 4-year-old PC takes a long time to boot. The technician investigates and finds the BIOS is rediscovering the hardware environment at every boot. Which of the following will MOST likely fix this problem? A. Change out the CMOS battery on the motherboard. B. At the OS level, launch "Device Manager" and re-scan the hardware C. Hit "F9" while the computer is booting, but before the OS starts to load. D. Reset the BIOS using the CMOS reset jumper.

QUESTION 731 Which of the following describes the MAIN difference between a plenum rated cable versus a non- plenum rated cable? A. A reduced production of hazardous fumes when subjected to fire B. The ability to be bent into tighter turning radiuses within conduit C. A reduced noise level when bundled in groups of 20 or more D. The ability to transmit data with fewer cross-talk interruptions

QUESTION 733 Which of the following describes the function of a switch in a network? A. Transmits packets it receives to specific connections B. Converts a packet for transmission from one network to another network C. Determines whether a packet belongs on an internal or external network D. Broadcasts packets it receives to all connections

QUESTION 737 Which of the following connectors is MOST commonly used for UTP cable? A. RJ-45 B. RJ-11 C. LC D. SC

QUESTION 745 A technician is working on a PC but does not have their grounding strap. Which of the following would be the BEST method the technician should use to ground themselves? A. Hold the metal of the case B. Hold on to the power cord C. Take off their shoes D. Unplug the PC

QUESTION 748 A customer has asked a technician to install a new USB printer that is supported by Windows 7. The PC is running Windows 7 Professional. Which of the following is the correct method to complete the installation? A. Connect the new USB printer and power it on. Windows 7 will automatically detect and add the new printer. B. Add the printer driver to the %SystemDir%\System32\Drivers folder, then connect and power on the printer. C. Click Start >All Programs >Control Panel >Printers and Faxes >Right click on desired printer and select "install".

QUESTION 753 Which of the following is a benefit of using ECC memory? A. Corrects memory errors B. Allows 64-bit operating systems C. Prevents disk errors D. Uses lower voltage

QUESTION 331 Ann, a customer, calls and states she wants to buy a new desktop but she needs it to be as small as possible. Which of the following form factors should be recommended? A. Micro-ATX B. BTX C. ATX D. ITX

QUESTION 336 A network impact printer functions yet is not printing any characters. It was working before a user visited the printer. Which of the following is the MOST likely cause? A. The user changed the printer baud rate. B. The user set the printer offline. C. The user replaced the paper incorrectly. D. The user replaced the ribbon incorrectly.

QUESTION 589 Which of the following settings, when enabled, is MOST likely to result in an IP address conflict on a local network? A. Custom DNS address B. QoS enabled C. UPnP enabled D. Static IP address

QUESTION 591 Which of the following is typically installed by connecting multiple DVI and USB cables to it? A. Touch screen B. LCD panel C. Webcam D. KVM

QUESTION 595 Which of the following printers is required when carbon paper is used? A. Inkjet B. Thermal C. Laser D. Impact

QUESTION 596 A user discovers that color laser prints are printing slightly off-color. Which of the following should help restore the appropriate colors? A. Use different paper B. Replace the fuser C. Replace the duplexer D. Calibrate the printer

QUESTION 597 A technician must trace a network cable from a user's desk to the punch down block in the wiring closet. Which of the following tools would be the BEST choice? A. Cable tester B. Multimeter C. Loopback plug D. Toner probe

QUESTION 598 A DSL modem MOST commonly uses which of the following media? A. Cable TV coax B. Fiber optic cable C. Wireless adapter D. Household telephone lines

QUESTION 604 Which of the following motherboards would fit in an ATX case? A. BTX B. ITX C. Ultra ATX D. Micro ATX

QUESTION 610 Which of the following encryption types is the LEAST secure? A. WPA B. AES C. TKIP D. WEP

QUESTION 623 Which of the following media types is BEST for backups of very large storage systems? A. Blu-Ray B. CD-ROM C. DVD D. Tape

905 pin AMD 10h

FM1

904 pin Piledriver

FM2

906 pin Steamroller

FM2+

Port 20-21 are for

FTP

QUESTION 628 A customer would like assistance with choosing the appropriate PCs for opening an Internet caf? The customer explains to the technician that the PCs would only be used to search the Internet. Which of the following would the technician suggest? A. Thick client B. Gaming PC C. Media PC D. Thin client

QUESTION 629 A technician is looking to install a 3.5 inch desktop hard drive into an external enclosure. Which of the following input interfaces would provide the MOST throughput for the drive? A. USB 2.0 B. IEEE 1394 C. Bi-Directional Parallel D. eSATA

QUESTION 634 A user has forgotten their BIOS password on their computer. Which of the following would a technician use to allow the user access to their PC? A. Remove the BIOS chip on the PC B. Re-flash the BIOS C. Run password cracking software on the user's PC D. Set the password clear jumper on the motherboard

QUESTION 635 A technician needs to install an appropriate PSU into a new machine. The technician needs available power for a floppy drive, two older IDE hard disks, a single SATA hard disk, and an IDE optical drive. How many unique power connectors will the PSU need to accommodate the listed devices? A. 2 B. 3 C. 4 D. 5

QUESTION 636 The process of voltage control to limit the volume of liquid delivered is used in: A. laser printers. B. thermal printers. C. impact printers. D. inkjet printers.

QUESTION 653 A technician performed a clean install of Windows XP on a laptop and finds that the Bluetooth on/off switch is not working. Which of the following will BEST resolve this issue? A. Replacing the keyboard B. Installing service pack 3 C. Reinstalling the operating system with Windows XP Media Center D. Installing the Bluetooth stack/driver

QUESTION 657 A user has a parallel printer and wants to share it on the company network. Which of the following devices would the user need? A. A port replicator B. A splitter C. A wireless router D. A print server

QUESTION 658 Which of the following cable types uses a 9-pin connector? A. Parallel B. Ethernet C. USB D. Serial

QUESTION 662 A user would like to share a local USB printer with several users in the office. Which of the following methods would BEST accomplish this? A. Install shared PCL drivers B. Install a USB hub C. Install a print server D. Enable print sharing

QUESTION 669 A technician wants to install a printer to use port LPT1, but the computer does not currently have such a port. Which of the following expansion cards should the technician install and configure to create an LPT1 port? A. Serial B. Video C. Audio D. Parallel

QUESTION 671 A user with an inkjet printer states that all their color printouts are missing red ink. The inkjet printer has a cartridge for each of the CMYK colors, and the user recently replaced the magenta cartridge. Which of the following should the technician do NEXT? A. Purchase a maintenance kit B. Use a different weighted paper C. Verify printer cables are connected D. Perform printer head cleaning

QUESTION 684 A client wants to take their old VCR tapes and put them on a DVD. Which of the following expansion cards would need to be installed in a computer to perform this task? A. TV tuner B. Video graphics C. Sound D. Video capture

QUESTION 700 Which of the following connectors is found on every desktop power supply? A. Berg B. SATA C. PCIe D. Molex

QUESTION 755 An administrator wants to prevent people outside of the building from accessing a new wireless router. Which of the following is the LEAST labor intensive method to use while setting up new workstations? A. Turn SSID broadcast off B. Use wireless encryption C. Institute MAC filtering D. Setup static IP addresses

QUESTION 763 A user states that when printing to a shared printer nothing happens and the user has verified that the printer is turned on. Which of the following is the MOST likely cause? A. The print server does not have network connectivity. B. The ISP service is currently not available. C. The user's print drivers are corrupted. D. The printer is low on toner.

QUESTION 811 Which of the following WLAN protocols is in the 5GHz band with a MAXIMUM data rate of 54Mbps? A. 802.11a B. 802.11b C. 802.11g D. 802.11n

QUESTION 847 A technician needs to harden a wireless small office home office (SOHO) network so that internal IP addresses are hidden from Internet users. Which of the following should the technician configure? A. Configure NAT B. Configure port forwarding C. QoS D. SSID broadcast

QUESTION 850 The user turns on the computer and hears a popping sound and detects a burning smell. The system will not power on. Which of the following is the MOST likely problem? A. Power supply has blown. B. CPU fan is faulty. C. Motherboard has overheated and shutdown. D. UPS has been tripped.

QUESTION 851 Which of the following can be hot-swappable? A. Hard drive B. Tape drive C. Floppy drive D. DVD-RW

QUESTION 863 Which of the following malicious software types will create multiple pop-ups on a computer? A. Adware B. Grayware C. Worms D. Spyware

QUESTION 866 Which of the following is the NEXT step in the troubleshooting theory after identifying the problem? A. Establish a theory of probable cause B. Test the theory C. Implement preventative measures D. Establish a plan of action

QUESTION 868 A technician just finished installing a new printer on an end user's computer. Which of the following will enable the technician to see the test page option for the printer? A. Right-click on the printer and select Properties B. Double click on the printer icon C. Right-click on the printer and select Set as Default D. Right-click on the printer and select Open

QUESTION 869 An end user reports that their computer is making noise constantly. The technician notes that the hard drive activity light is on frequently. The technician finds plenty of free space on the drive. Which of the following BEST explains why the drive light is continuously active? A. The system has a fragmented hard drive. B. The drive interface needs to be changed. C. The user has too many documents on the hard drive. D. The system page file has an issue.

QUESTION 873 After a technician installs a video card, which of the following should the technician configure NEXT? A. Resolution B. Colors C. Dots per inch D. Refresh rate

QUESTION 883 The SODIMM memory form factor is generally used in which of the following? A. Laptops B. Servers C. Desktops D. Workstations

QUESTION 891 A technician is installing a new TV tuner on a Windows 7 HTPC and no channels are showing up. Which of the following is the MOST likely cause? A. The TV cable is connected to the FM/AM input. B. The TV tuner card does not support HD channels. C. The TV tuner card is not properly seated. D. The cable signal is too weak.

QUESTION 893 Joe, a user, has installed a new monitor on an existing system. Joe calls a support technician and reports that everything on the new display is fuzzy. Which of the following describes what needs to be changed to correct this issue? A. The display resolution needs to match the native resolution. B. The old graphics card does not support the new monitor. C. The new monitor cable needs to have aluminum cores installed. D. The new monitor requires updated drivers to be installed.

QUESTION 899 Which of the following types of device cable types are used to connect output devices such as printers and scanners? A. Parallel B. eSATA C. IDE D. PATA

QUESTION 922 Which of the following MUST be performed when installing a PCI sound card for use instead of the onboard sound? Free VCE and PDF Exam Dumps from PassLeader 220-901 Exam Dumps 220-901 Exam Questions 220-901 PDF Dumps 220-901 VCE Dumps http://www.passleader.com/220-901.html A. Install drivers B. Install additional memory C. Configure the jumpers D. Flash the BIOS

QUESTION 927 An end user requires a computer to support computer aided drafting and computer aided modeling. Which of the following component packages should a technician recommend to the end user? A. Powerful processor, high-end graphics card, and maximum RAM B. File streaming, printer sharing, and a RAID array C. Surround sound audio, compact form factor, HDMI output D. Processor and RAM that meets minimum Windows requirements

QUESTION 928 After installing a bar code reader, which of the following is commonly done to configure the reader? A. Scan in program codes B. Enable the code reader in the BIOS C. Use Device Manager to enable I/R ports D. Adjust jumper switches

QUESTION 533 A technician is installing a processor upgrade onto an Intel 775 socket motherboard. Which of the following extra power connectors needs to be plugged in for the board to power on? A. ATX 4-pin B. Molex C. PCIe 6-pin D. PCIe 8-pin

A An ATX 4-pin power connector is needed for Intel 775 socket motherboard. The ATX 4-pin is a standard for Intel 775 socket motherboards.

QUESTION 709 Which of the following is the FIRST step a technician should take to replace a network printer? A. Unplug the network printer then notify users. B. Notify all users before unplugging the printer. C. Save all print jobs, replace the printer and print all saved files. D. Delete all print jobs before replacing the printer.

QUESTION 724 Which of the following media has a capacity of 8.6 GB? A. CD B. DL DVD C. DL Blu-ray D. DVD

QUESTION 725 Which of the following devices is MOST likely to outperform a 15,000 rpm SAS hard drive in read speed? A. Compact flash B. SSD C. Tape D. SD

QUESTION 836 A user reports that their touchpad no longer works on their laptop. Which of the following is the FIRST troubleshooting step? A. Plug in USB keyboard B. Check for a disable switch C. Contact the laptop manufacturer D. Plug in a USB mouse

QUESTION 837 Users in an office routinely work with large graphics files. Which of the following preventive maintenance tools can assist in maintaining system performance? A. FPROT B. DEFRAG C. CHKDSK D. SFC

QUESTION 840 Which of the following connectors is commonly used on a shielded twisted pair cable? A. BNC B. RJ-45 C. F D. HDMI

QUESTION 845 A customer wants to use a Microsoft virtual solution on an existing high-end graphics workstation. Which of the following is required to accomplish this task? A. The motherboard must support PCI version 2.3 or above to use virtual technology. B. The motherboard BIOS must support virtual technology. C. The CPU L1 cache must have a minimum of 1 MB to support virtual technology. D. The chipset of the motherboard must have digitally signed drivers to work with virtual technology.

QUESTION 853 Which of the following technologies has the HIGHEST potential throughput? A. DSL B. Fiber C. Satellite D. Cable

QUESTION 854 After plugging in and installing drivers for a wireless bar code reader, which of the following is the LAST step needed to configure the device? A. Install an inventory tracking application. B. Scan the bar code on the reader's cradle. C. Enable the device in Device Manager. D. Remove any temporary device drivers.

QUESTION 871 Which of the following services processes print requests and sends them to the printer? A. Printer Driver B. Print Spooler C. Printer Service D. Print Properties

QUESTION 877 After setting up a new computer, a user states that the mouse and keyboard will not work. Which of the following is the MOST likely reason? A. The network cable is disconnected B. The PS/2 connectors are switched C. The USB connectors are switched D. The hard drive is unplugged

QUESTION 889 Ann, a home user, would like to connect her laptop display to her home HD television. Which of the following is the BEST solution? A. Connecting the laptop's VGA output to an HDMI adaptor B. Connecting the laptop's VGA output to the television's VGA input C. Connecting the laptop's USB output to the HD television's HDMI adaptor D. Connecting the laptop's USB output to the television's USB input

QUESTION 890 A technician is dispatched to install additional RAM in a computer. The technician unplugs the system from the power source, and removes the cover of the PC. Which of the following should the technician do NEXT? A. Update the BIOS for compatibility. B. Put on an ESD strap. C. Use an anti-static bag to hold the RAM while installing. D. Clean out the PC with compressed air.

QUESTION 897 Which of the following adapter types uses a 7-pin cable to transmit video signals? A. RGB B. S-Video C. HDMI D. DVI

QUESTION 909 ECC memory offers which advantage over non-ECC memory?

QUESTION 909 ECC memory offers which advantage over non-ECC memory? A. USB cable B. AC adapter C. PCMCIA card D. Replacement battery

QUESTION 915 When troubleshooting a PC that intermittently shuts off, which of the following should be monitored? A. Boot sequence B. CPU temperature C. SMART status D. TPM module

QUESTION 918 The Tower of Hanoi is MOST likely configured in a system which implements: A. a high RPM drives. B. a tape drive. C. an externally attached storage. D. a RAID configuration

QUESTION 919 An end user is designing a PC with a clear acrylic access panel to show off the insides. The user wants the inside to stay cool, but as dust free as possible. Which of the following would BEST meet this scenario? A. Create a positive pressure air flow with unfiltered intakes and filtered exhausts B. Create a positive pressure air flow with filtered intakes and unfiltered exhausts C. Create a negative pressure air flow with unfiltered intakes and unfiltered exhausts D. Create a negative pressure air flow with filtered exhausts and unfiltered exhausts

QUESTION 920 Which of the following is the BEST way to explain RAID to a non-technical user? A. "RAID is a dynamic logical disk management system." B. "RAID uses multiple hard disks to increase performance and/or provide protection against data loss." C. "RAID uses data striping to reduce hard drive write time and parity bits to reconstruct the data from a failed hard drive." D. "RAID stands for Redundant Array of Independent Disks".

QUESTION 923 Which of the following hard drive types would be considered the MOST likely to survive a fall? A. SCSI B. Solid State C. IDE D. SATA

QUESTION 926 Which of the following connectors from a power supply should be used with a graphics expansion card? A. 8-pin 12 volt B. PCIe 6-pin C. 20-pin D. SATA

QUESTION 935 Which of the following cables is normally associated with a DB-15 connector? A. STP B. VGA C. DVI D. RCA

QUESTION 937 For a home theater PC, which of the following parts would be considered the MOST useful for its purpose? A. RAID card with 4 SATA channels B. Video card with dual HDMI outputs C. Video card with dual VGA outputs D. AC '97 onboard integrated 2 channel sound

QUESTION 940 Which of the following types of expansion slots are MOST likely used for modem, network, and audio adapters? A. AGP8x B. MiniPCI C. VESA D. AGP2x

QUESTION 942 Which of the following socket types would be found on an Intel Desktop? A. 754 B. 775 C. 940 D. FM1

Which of the following devices requires 12V of power from the power supply? A. Serial Port Card B. CD-ROM Drive C. Parallel Port D. Audio Jack

Which of the following expansion slots is MOST commonly used for high-end video cards? A. PCI B. PCIe C. CNR D. AGP

`QUESTION 685 Which of the following 802.11 standards has the MAXIMUM throughput of 11 Mbps? A. A B. B C. G D. N

`QUESTION 828 Which of the following types of software protection will help mitigate any threats coming from worms or Trojans? A. Spam blocker B. Anti-Virus C. Anti Spyware D. Anti adware

QUESTION 1224 A user creates a file in presentation software to be shown on a widescreen display. The user would like to adjust the aspect ratio of the slides in the presentation software so they display without extra black areas on the top, bottom, left, or right of the slides. Which of the following aspect ratios would BEST meet this requirement? A. 4:3 B. 5:4 C. 16:9 D. 256:135

QUESTION 1229 A user wants to enable hands-free for a smartphone in a car. Which of the following needs to be performed? A. Enable WiFi B. Driver installation C. Device pairing D. Enable NFC

QUESTION 558 A user is requesting assistance in building a custom made PC for home theater use to connect to their existing large LCD screen. Which of the following components should MOST likely be recommended? (Select TWO). A. Large IDE hard drive B. HDMI output C. Dual monitors D. RAID array E. TV tuner

QUESTION 762 Which of the following should be the FIRST items to be removed when replacing the system board on a laptop? (Select TWO). A. Keyboard B. Battery C. LCD D. Palm rest E. AC power adapter

QUESTION 768 Which of the following BEST represents a hardware requirement for building a PC that will specialize in gaming? (Select TWO). A. Large hard drive space B. Specialized cooling C. HDMI output D. TV tuner E. High-end graphics card

BE Explanation: Gaming is about graphics and the processing of graphics in the back end. A gaming PC needs high end graphics card for smooth function and liquid cooling to cool down the components that go hot when working continuously.

QUESTION 701 A customer asked the technician to upgrade the RAM in a laptop. Upon inspection of the RAM bay, the technician only found one RAM slot, however the laptop is specified to have two. Where would the other memory slot be typically located? A. Inside the display bezel B. Second hard drive bay C. Above the PC card slot D. Under the keyboard

QUESTION 714 Which of the following expansion cards would provide support for additional internal storage? A. Video capture B. Modem C. USB port D. RAID controller

QUESTION 1212 Which of the following expansion slots uses a serial connection? A. PCI B. PCI-X C. PCIe D. AGP

QUESTION 224 A user reports that the workstation next to them has prohibited material on the screen. Which of the following should the technician do FIRST? A. Unplug the network B. Ask the user for their password C. Identify what files are open D. Power off the workstation

QUESTION 779 A user states that the display is not very bright on their laptop. Which of the following is the MOST likely location to adjust the brightness? A. In the Device Manager of the operating system B. In the BIOS C. Fn key D. In the video display drivers

QUESTION 785 Which of the following security threats are MOST likely prevented through user training? A. Network Intrusion B. Adware Popups C. Social Engineering D. Spam Messages

QUESTION 789 Which of the following encryption types would be the MOST secure? A. WPA2 TKIP B. WEP C. WPA2 AES D. WPA

QUESTION 796 Which type of connector is required for a coaxial network cable? A. RJ-11 B. Token ring C. BNC D. RJ-45

QUESTION 875 Which of the following should a technician do NEXT after reporting an incident? A. Delete the content B. Confiscate the PC C. Go back to work D. Document the incident

QUESTION 876 Which of the following MUST be configured when trying to start a machine with a DVD? A. TPM B. Virtualization support C. BIOS security D. Boot order

QUESTION 879 Which of the following uses a single connector to deliver both video and audio? A. DVI B. Serial C. VGA D. HDMI

QUESTION 881 Which of the following connector types uses a single RCA style connector? A. DVI B. VGA C. RGB D. Composite video

QUESTION 892 Which of the following technologies is responsible for communication with the CPU? A. eSATA B. PCI express C. Southbridge D. Northbridge

QUESTION 900 USB 2.0 and which of the following ports share the same connector? A. Micro USB 2.0 B. Mini USB 2.0 C. Micro USB 3.0 D. USB 3.0

QUESTION 815 A user is having problems printing. The technician believes the printer may be out of ink. Which of the following troubleshooting steps should be performed NEXT? A. Establish a plan of action to resolve the problem B. Implement the solution C. Test the theory to determine cause D. Verify full system functionality

QUESTION 832 Which of the following ports is the default for HTTP? A. 21 B. 25 C. 80 D. 110

QUESTION 916 A technician is giving a safety class to new employees. Which of the following contains potentially dangerous voltages and should be handled with care, even if the power has been recently disconnected? A. Laser printer B. Wireless router C. Paper shredder D. CRT monitor

QUESTION 930 Which of the following resolution modes, by design, provides the BEST possible visual quality on a flat screen LCD monitor? A. SVGA B. Digital C. XGA D. Native

QUESTION 931 Which of the following connectors would terminate a POTS connection? A. BNC B. F C. RJ-45 D. RJ-11

QUESTION 944 Joe, a client, wants to purchase a new hard drive to replace the boot drive in his workstation. Joe wants the fastest performance for the new boot drive. Which of the following drive types should be selected? A. SCSI Drive B. 7200 RPM SATA C. 10K RPM SATA D. Solid State Drive

Two new PCs will have a DVD-RW drive for support use. The PCs will be used for Point of Sales transactions and everything will be password protected or disabled. Which of the following is the BEST way to disable the DVD-RW drives? A. The Registry B. Device Manager C. Disk Management D. The BIOS

Which of the following BEST describes a hub? A. Determines the best route to transmit data B. Inspects traffic and accepts or declines transmission C. Broadcasts data to specific network devices D. Broadcasts data to all network devices

Which of the following devices is used to move frames between a source and destination based on a MAC address? A. Repeater B. Hub C. Router D. Switch

Which of the following ports is used when accessing a website with SSL encryption? A. 22 B. 80 C. 110 D. 443

Which of the following standards would be used on a wireless router to support speeds up to 150 Mbps? A. 802.11a B. 802.11b C. 802.11g D. 802.11n

QUESTION 769 Which of the following BEST represents a hardware requirement for building a PC that will specialize in being a Home Server? (Select TWO). A. Virtualization support B. Touch screen interface C. Gigabit Ethernet D. RAID array E. Dual monitors

QUESTION 895 Which of the following external ports would a technician use to connect a keyboard? (Select TWO). A. eSATA B. IEEE 1394 C. USB D. PS/2 E. VGA

QUESTION 907 Which of the following connections are typically on the external PC chassis? (Select TWO). A. AGP B. SAS C. IEEE1394 D. eSATA E. IDE

QUESTION 231 A customer had a small electrical fire in one of their older home computers but it was easily put out because there was a box of baking soda in the kitchen. In the future the customer wants to be better prepared. The customer contacts the technician for the right fire extinguisher. Which of the following should be recommended? (Select TWO). A. Class K extinguisher B. Bigger box of baking soda C. Class ABC extinguisher D. Class B extinguisher E. Class C extinguisher

QUESTION 654 Which of the following connection types would MOST commonly be found on a laptop to display out to an external monitor? (Select TWO). A. PS/2 B. Serial C. VGA D. RCA E. HDMI

QUESTION 668 Before installing a new expansion card, which of the following should a technician consider? (Select TWO). A. CPU type B. Free hard drive space C. Power supply wattage D. Amount of RAM E. Bus type

QUESTION 934 Which of the following are PCIe slot types? (Select TWO). A. 2x B. 3x C. 4x D. 8x E. 16x

When designing a gaming computer based upon dual video cards, which of the following two components will need to be chosen to specifically support a dual video adapter configuration? (Select TWO). A. DDR Memory B. Dual Channel Memory C. Power supply D. RAID 5 configuration E. Motherboard

Which of the following technologies can be accessed through the DisplayPort? (Select TWO). A. USB B. SATA C. DVI D. FireWire E. HDMI

QUESTION 271 A user would like to install an external optical drive that allows for the largest capacity burning capability with the ability to re-write discs. Which of the following technologies should the technician recommend to the customer? A. CD-RW B. JAZ C. DVD-RW DL D. BD-RE

QUESTION 279 Joe, a technician, is installing a wireless inkjet printer into a small office. He wants to minimize long term issues connecting to the printer from any workstation and ensure easy access to its configuration page. Which of the following steps would ensure this? A. Share the printer on the directory. B. Plug an Ethernet cord in as well. C. Turn off all DHCP on the network.

QUESTION 291 Joe, a technician, is attempting to install a new printer on a Windows 7 Enterprise x86 machine. Upon inspection, Joe finds that he only has access to a 64-bit driver for the printer. Which of the following scenarios BEST describes the outcome of this situation? A. As long as the driver is signed, it should work with this version of Windows. B. As long as the driver is IA-64 compatible, it should work with this Windows version. C. Joe should install the driver using Windows Vista compatibility mode. D. A 32-bit driver will have to be found in order to install the printer.

QUESTION 299 Memory with built-in features to recover from errors is also known as: A. parity. B. SDRAM. C. DDR. D. ECC.

QUESTION 304 Which of the following encryption methods offers the highest level of security? A. WEP B. WPA-AES C. WPA-PSK D. WPA2

QUESTION 305 A Pentium 4 PC has a dead power supply. This power supply has a characteristic that must be found in the replacement power supply. Which of the following describes this characteristic? A. The new supply must have a 20 pin Molex cable. B. The supply must have the same size cooling fan. C. The new supply must have a 6 pin Molex cable. D. The supply must have a 4 pin Molex cable.

QUESTION 503 Which of the following peripherals needs to be configured after installation to work correctly? A. Speakers B. KVM C. Digital camera D. Touch screen

QUESTION 504 Joe, a user, needs to connect a MIDI device to his computer, but the PC does not have the appropriate port. Which of the following add-ons would MOST likely have the port the PC needs? A. Network Interface Card B. TV Capture Card C. Video Card D. Sound Card

Video, Audio, small ff HDMI, surround sound, TV tuner

home theatre considerations

public cloud

service over the internet to general public such as google drive

community cloud

services are shared between many organizations but not publicly Ex a medical database may be shared by all hospitals. The community cloud can be hosted internally or, by one or more organizations, or 3rd party

port 23 is used for

telnet

QUESTION 293 Ann, a user, has requested help to choose a new workstation for her design business. Which of A. FireWire adapter card B. High performance graphics card C. Surround sound audio card D. USB 3.0 port

QUESTION 295 Replacing which of the following laptop components may also replace the power inverter board? A. PCMCIA slot B. LCD screen C. Hard drive D. WLAN card

UESTION 501 A small computer repair office has carpeted flooring. Which of the following accessories would BEST prevent against random electrical static damage? A. Grounded 3 prong AC wall sockets B. ESD mats C. ESD wristbands D. Surge suppressors

QUESTION 244 A customer needs 4 new systems for their engineering design department. Which of the following options would BEST satisfy the client's requirements? (Select TWO). A. USB 3.0 B. DVI output C. Thin client D. Workstation E. Fast Ethernet

QUESTION 265 A technician is troubleshooting an IDE hard drive that is emitting a humming sound. They suspect a faulty connector. Which of the following voltages should be supplied through the power connector to an IDE hard drive? (Select TWO). A. 3V B. 5V C. 5.5V D. 9V E. 12V F. 20V

QUESTION 286 Which of the following components needs to be maximized to improve performance in a workstation used for virtualization? (Select TWO). A. Network speed B. RAM C. Disk space D. USB ports E. CPU cores F. Video cards

QUESTION 242 How should a technician respond in a situation where a user is very upset about a repeated problem? Free VCE and PDF Exam Dumps from PassLeader 220-901 Exam Dumps 220-901 Exam Questions 220-901 PDF Dumps 220-901 VCE Dumps http://www.passleader.com/220-901.html A. Be nice and inform the user that they are committed to try to fix the problem. B. Ask how the user's family is doing and other current affairs to create a calm atmosphere. C. Be courteous and assure the user that they will take responsibility for the resolution. D. Greet the user in a friendly manner and assure the user that they will fix all of the problems the user has caused.

QUESTION 249 Which of the following describes a Class A IP address? A. The last octet is between 1 and 128 with a subnet mask of 255.0.0.0 B. The first octet is between 1 and 128 with a subnet mask of 255.255.255.0 C. The first octet is between 1 and 128 with a subnet mask of 255.0.0.0 D. The last octet is between 1 and 128 with a subnet mask of 255.255.255.0

QUESTION 250 Which of the following is the valid port for remote desktop protocol? A. 110 B. 443 C. 3389 D. 8080

QUESTION 254 Which of the following is another description of a default gateway? A. The DNS server B. The inverse subnet mask C. The route of last resort D. The subnet network address

QUESTION 256 The imaging process of a laser printer includes which of the following steps? A. Submitting B. Formatting C. Cleaning D. Duplexing

QUESTION 262 A user has 350 Gigabytes worth of videos they would like to back up. At the very MINIMUM, which of the following could backup these pictures to a single medium? A. Zip Drive B. DVD Burner C. LTO Drive D. Blu-Ray Burner

QUESTION 1299 Which of the following ports is typically used for sending email? A. 21 B. 22 C. 23 D. 25

21 is FTP 22 is SSH 23 is Telnet 25 is SMTP

Typical DDR4 speeds

2133, 3000,2666

DDR2 DIMM

240 pin

DDR3 DIMM

240 pin

QUESTION 1299 Which of the following ports is typically used for sending email? A. 21 B. 22 C. 23 D. 25

Blu Ray double side single layer

25 GB

Plan of action

4th troubleshooting step

Which of the following is the form factor of a standard Parallel connector? A. DB-9 B. DB-15 C. DB-25 D. DIN-6

max transfer rate for 802.11 ac

1.3 Gbps

Which of the following is an advantage of using static IP addresses for a business?

QUESTION 803 Which of the following is an advantage that a USB mouse has over a PS/2 mouse?

172

SIMM

On demand service

Service at any time

QUESTION 255 Which of the following uses RTP or SIP for communication between devices? A. Bridge B. NAS C. Modem D. VoIP

Typical DDR3 speeds

1333, 1800, 2000 MHz

DVD double side dual layer

15.9 GB

SDRAM DIMM

168 pin

DDR DIMM

184 pin

RIMM

184 pins

DDR4 DIMM

288 pin

Test theory

3rd troubleshooting step

DVD single side single layer

4.7 GB

Ann, a customer, requests a high-capacity, cost effective backup media that she can administer and store offsite with no assistance. Which of the following media types would BEST meet Ann's request? A. Tape B. DVD C. Floppy D. SSD

Joe, a customer, requests that the desktop system he is buying is able to be used at his vacation home in another country, as well as his regular home. The technician is aware that the country mentioned has different power requirements. Which of the following should the technician ensure the desktop contains? A. Dual voltage options B. UPS C. Inverter D. Micro-ATX connector

QUESTION 206 Which of the following diagnostics is performed at POST? A. RAM Self Check B. Temperature Check C. Hard Disk Parity Check D. Plug and Play Compliance Check

QUESTION 208 Which of the following levels of RAID is MOST likely to increase performance while NOT offering additional reliability? A. RAID 0 B. RAID 1 C. RAID 5 D. RAID 10

QUESTION 209 A contractor has removed a wall jack and thrown it away. There is no longer a line number on the network cable. A technician attaches a far end connector and proceeds to several wiring closets to find the patch panel location of the cable. Which of the following tools will the technician need for this job? A. Toner probe B. Loopback plug C. Cable tester D. Multimeter

QUESTION 211 Which of the following connector types does CAT5e require to connect it from a PC to a switch or router? A. RJ-45 B. RJ-11 C. BNC D. LC

QUESTION 212 During the installation of a wireless router at a small business, it is noted that some of the wireless clients support WPA2 and some of the clients support WPA. Which of the following encryptions should be set on the router? A. WPA B. WPA2 C. WEP D. TKIP

QUESTION 213 Which of the following cable types is rated to transmit a MAXIMUM of 10 Mbps? A. CAT3 B. CAT5l C. CAT5e D. CAT6

QUESTION 219 Which of the following network devices broadcasts all data to all users? A. Hub B. Router C. Switch D. Bridge

QUESTION 233 Which of the following is TRUE of RAMBUS memory in Pentium 4 era PCs? A. All unused RAMBUS slots need to be filled with CRIMM dummy chips. B. RAMBUS chips can be mixed and matched for numerous sizes and speeds in a given system. C. RAMBUS memory provides more throughput and maximum speed than DDR3. D. RAMBUS slots are backwards compatible with DDR1 memory.

QUESTION 312 A user is looking to have a home theater PC built. Which of the following components should a technician include in this build? A. TV tuner card B. Video card with dual monitor output C. USB 3.0 card D. PCIe RAID controller

QUESTION 316 A manufacturer claims that a certain board supports DDR2 800, but the computer will only post with DDR2 667. Which of the following needs to be performed? A. Flash BIOS B. Change boot order C. Change multiplier D. Set date/time

QUESTION 324 A local low broadcast television station has asked Ann, a technician, to build a computer that can be used to create commercials. Which of the following should she consider FIRST? A. High-end graphics card B. Surround sound capable sound C. TV tuner D. Water cooled CPU

QUESTION 330 Which of the following types of cable should be used to prevent toxic smoke and spreading of fire? A. Plenum B. Fiber C. Shielded Twisted pair D. CAT6

QUESTION 382 Which of the following wireless protocols is limited to operating in the 5 GHz range ONLY? A. 802.11a B. 802.11b C. 802.11g D. 802.11n

QUESTION 938 A technician is tasked with connecting several servers through a new PoE KVM device. Which of the following cable types is required to operate the KVM? A. A CAT5e cable for each device, long enough to allow it to connect to the KVM. B. Several extra PS2 or USB cables, as many more are needed to connect to the KVM. C. Female to Male PS2 adapters or cables, to allow for connecting straight to the KVM. D. Male to Female PS2 adapters or cables, to allow for connecting straight to the KVM.

QUESTION 941 Which of the following supports both digital and analog signals? A. DVI B. HDMI C. VGA D. DisplayPort

When a grounding strap is not available, a technician can ground by touching the computer's ____. A. power supply B. CPU fan C. memory chips D. motherboard

`QUESTION 240 Which of the following laptop hardware would be the LEAST likely to be replaced? A. CPU B. Display screen C. RAM D. Hard drive

QUESTION 593 Which of the following devices on a home network should be placed in a DMZ? A. Backup server B. Gaming server C. Smartphone D. Wireless printer

QUESTION 310 Which of the following would be important considerations when building a home theater PC? (Select TWO). A. High-end cooling B. HDMI output C. Raid array D. Dual monitor outputs E. ITX form factor

QUESTION 517 Which of the following connectors are typically used to terminate an RG-6 cable? (Select TWO). A. RJ-45 B. BNC C. ST D. DIN-9 E. F

QUESTION 371 Which of the following expansion slots would support the HIGHEST transfer speeds for high-end graphics cards? (Select TWO). A. PCIe B. AGP 8x C. PCI D. ISA E. AGP

QUESTION 553 Which of the following represents a connector that supports the connection of external devices? (Select TWO). A. IEEE1394 B. eSATA C. EIDE D. SATA E. IDE

QUESTION 865 Which of the following network connections would use a standard POTS line to both send and receive Internet packets? (Select TWO). A. Dial-up B. DSL C. Satellite D. OC3 E. T1

QUESTION 555 A user has a new network printer they want setup in their home. The user wants all their PCs as well as any guests with laptops to be able to print to it. Which of the following connection methods would be the MOST effective for meeting these requirements? (Select TWO). A. 802.11g B. USB C. Ethernet D. Bluetooth E. Serial

QUESTION 347 A technician is installing a PCIe wireless card on Joe's, a customer, desktop computer. While the technician works, Joe watches and asks questions during the entire process. After the work order is completed, the technician should do which of the following? (Select TWO). A. Follow up with Joe at a later date to verify satisfaction B. Request that Joe not monitor the work C. Be culturally sensitive D. Provide proper documentation on the services provided E. Take a break so that Joe can go back to work

QUESTION 609 Which of the following ports are commonly used to send/receive email? (Select TWO). A. 25 B. 53 C. 80 D. 110 E. 443

QUESTION 728 A technician needs to access the system BIOS at boot time on a PC. Which of the following are possible BIOS access keys? (Select TWO). A. F2 B. F12 C. F8 D. Delete E. Function - F4 F. Control - Home

QUESTION 939 When building a custom PC, which of the following PC roles is MOST likely to require a high-end graphics card? (Select TWO). A. CAD Workstation B. Home Theatre PC C. Thin Client D. Gaming PC E. Virtualization Workstation

QUESTION 355 Which of the following is a way to disable wireless on a Windows laptop? (Select TWO). A. Use the wireless switch on the laptop hardware B. Disable `connect to networks automatically' in Wireless settings C. Connect the laptop to a wired network D. Disable Internet connection sharing E. Disable the wireless adapter in Device Manager

QUESTION 357 When changing the RAM on a laptop, in which of the following locations is the memory MOST likely to be found? (Select TWO). A. On the bottom of the laptop B. Under the touchpad C. Behind the LCD screen D. In the optic drive bay E. Under the keyboard

QUESTION 381 A technician is tasked with selecting components to build a computer that will be used for computer aided drafting and computer aided modeling. Which of the following components are the BEST choices? (Select TWO). A. Triple channel memory B. MIDI sound card C. TV tuner D. Onboard graphics E. Socket 1366 CPU

QUESTION 522 A technician is tasked with selecting components to build a computer that will be used for computer aided drafting and computer aided modeling. Which of the following components are the BEST choices? (Select TWO). Free VCE and PDF Exam Dumps from PassLeader 220-901 Exam Dumps 220-901 Exam Questions 220-901 PDF Dumps 220-901 VCE Dumps http://www.passleader.com/220-901.html A. Triple channel memory B. MIDI sound card C. Socket 1156 motherboard D. Onboard graphics E. Socket 1366 CPU

QUESTION 522 A technician is tasked with selecting components to build a computer that will be used for computer aided drafting and computer aided modeling. Which of the following components are the BEST choices? (Select TWO). A. Triple channel memory B. MIDI sound card C. Socket 1156 motherboard D. Onboard graphics E. Socket 1366 CPU

QUESTION 712 Which of the following components would MOST likely be utilized in a virtualization server? (Select TWO). A. Maximum memory B. High-end sound card C. High-end video card D. Dual-rail 1000w PSU E. Quad core CPU

QUESTION 809 Which of the following protocols encrypt communication? (Select TWO). A. HTTPS B. TELNET C. SMTP D. DNS E. SSH

942 pin Athlon ll/ Phenom ii

AM3+

QUESTION 767 Which of the following connection types is MOST commonly used to connect external hard drives to a PC? (Select TWO). A. SATA B. PATA C. IDE D. eSATA E. USB

Answer: DE Explanation: eSATA connector and an USB is used to connect external hard drives to a PC because both connectors have high data transfer rate in an external domain.

Xaas

Any and all combination of services

A technician is building a gaming PC for a user. The user wants to dual boot between Windows XP 32-bit and a 64-bit version of Windows 7 as some of the games require XP. The user requests the following specifications: 64-bit i7 processor, (consisting of 6 cores @ 3.0GHz) 16 GB of RAM (consisting of two 8 GB modules) One 200 GB SSD RAID 1 (consisting of two 1TB SATA Drives) Two 2 GB SLI Video Cards Which of the following components should the technician warn the user will be reported differently depending on the operating system that is currently booted? A. RAID B. RAM C. Processor D. SSD Drive E. Video Card

ECC memory offers which advantage over non-ECC memory? A. Less energy consumption B. The capability of error correction C. More efficient core communication D. Broader BUS throughput

Proper lifting technique for heavy items is ____. A. to use gloves to pick up the item B. to squat and lift from the legs C. to have two people bend down and pick the item up D. to bend down and lift the item up

QUESTION 1213 Which of the following provides the MOST storage capacity? A. Floppy diskette B. Blu-ray C. DVD D. CD-ROM

QUESTION 1217 A technician needs to configure a computer with an external storage drive. Which of the following interfaces would provide the FASTEST throughput? A. USB 2.0 B. eSATA C. CAT5 D. FireWire

QUESTION 1218 A customer has left a computer monitor on over the weekend and now notices slight discoloration of the screen. This is an example of ____. A. a failing backlight B. burn in C.. a bad inverter D. dead pixels E. EMI

QUESTION 1221 A company wants to conserve paper without limiting the ability to print. Which of the following settings needs to be configured? A. Orientation B. Duplex C. Collate D. Quality

QUESTION 1230 A customer wants to transfer data from the DVR to a DVD. Which of the following should be used on a workstation in order to extract the data for archiving? A. Optical drive B. Capture card C. Thunderbolt D. External storage

QUESTION 207 Which of the following connection types is rated at transfer speeds of 480 Mbps? A. USB 1.1 B. USB 2.0 C. 1394b D. 1394a

QUESTION 215 Which of the following is the correct configuration for a RAID 5 array? A. A two disk set with one data strip B. A three disk set with two data strips and a parity strip C. A two disk set with two data strips D. A four disk set with two sets of data strips

QUESTION 223 The network printer is locking up and printing garbled text. When the user cancels the job from their local print queue, nothing happens. Which of the following is the MOST likely cause? A. The printer needs to be power cycled to clear the job. B. The print server's queue needs to be checked. C. The printer needs to be set to factory defaults. D. The user's workstation needs to be rebooted.

QUESTION 228 A user reports that when printing to the laser printer there is a constant blank spot on every page. Which of the following should the technician do NEXT to resolve the issue? A. Replace the toner cartridges. B. Use compressed air to clean out any debris. C. Reset the printer to factory defaults. D. Reinstall the printer drivers on the user's workstation.

QUESTION 230 A technician is examining a UTP cable and notices that pins 1, 2, 3, and 6 are not the same on both ends of the cable. Which of the following is the type of cable the technician has? A. Coaxial cable B. Cross over cable C. Patch cable D. Plenum cable

QUESTION 234 Small form factor PCs that utilize full-height PCI and PCI-Express cards need which of the following supplementary items to allow for proper installation? A. FireWire cards B. Riser cards C. Storage cards D. Network cards

QUESTION 238 Which of the following devices forwards any packet to all ports regardless of the packet address? A. Bridge B. Hub C. Router D. Switch

QUESTION 239 Which of the following appliances can function as a connection point between network devices as well as provide access to the Internet? A. Hub B. Router C. Bridge D. Switch

QUESTION 314 A network cable used to connect two computers directly together without an additional network device is commonly referred to as which of the following? A. Straight-through B. Crossover C. Plenum D. RG-59

QUESTION 317 Which of the following is the physical width of a laptop hard drive in inches? A. 2.1 B. 2.5 C. 2.8 D. 3.5

QUESTION 319 Which of the following video interfaces uses the smallest footprint to connect multiple monitors given compatible hardware? A. VGA B. DisplayPort C. HDMI D. DVI

QUESTION 323 A technician receives a maintenance kit in the mail for a printer. The maintenance kit contains a fuser, a pickup roller, and four paper rollers. Into which of the following types of printers should this maintenance kit be installed? A. Impact B. Laser C. Thermal D. Inkjet

QUESTION 329 Which of the following connector types is MOST likely to be used with fiber connections? A. RJ-45 B. SC C. USB D. RG-9

QUESTION 337 A 2,000 line per minute parallel impact printer is being installed in a room that is 100 feet (30.48 meters) from the print server. Once connected it does not print reliably. Which of the following is the cause? A. The cable was installed next to florescent lighting. B. The cable length has exceeded the limit of the standard. C. The printer should have been a USB model. D. The printer I/O logic is faulty and must be replaced.

QUESTION 342 Two computers in a SOHO would like to use the same printer. Which of the following would be the LEAST expensive way of accomplishing this with an existing printer already attached to one of the computers? A. Install an Ethernet hardware print server B. Configure Printer Sharing settings C. Directly connect both computers to the printer D. Install wireless cards in the computers

QUESTION 344 A technician needs to verify a set of patch cables in inventory are working properly. Which of the following tools should the technician use? A. Multimeter B. Cable tester C. Toner probe D. Crimper

QUESTION 345 A department's multifunction printer just had a maintenance kit installed. When Joe prints the first page after maintenance is performed, the page has random spots and blotches on the front and back. Which of the following actions would BEST solve this? A. Reset the printer's maintenance kit level. B. Run a cleaning page through the printer. C. Replace the toner cartridge. D. Run the printer calibration utility.

QUESTION 348 A customer, Joe, has a corporate laptop that his teenage son used over the weekend. He thinks the laptop now has illegal material because of strange websites on his browser's home page. Joe brings the laptop to the repair center. Which of the following should the technician do FIRST? A. Determine chain of custody B. Report through proper channels C. Be culturally sensitive D. Avoid being judgmental

QUESTION 353 Which of the following encryption methods will support a key of up to 256-bits? A. WPA B. AES C. TKIP D. WEP

QUESTION 369 During which of the following phases of the imaging process is the latent image exposed to toner? A. Charging B. Developing C. Exposing D. Transferring

QUESTION 373 Which of the following devices would need to be configured to block specific ports and protocols from entering the network? A. Bridge B. Firewall C. Port replicator D. Gateway

QUESTION 374 Which of the following is the appropriate interface to connect an optical mouse and keyboard to a computer? A. IEEE 1394 B. USB C. Serial D. eSATA

QUESTION 376 Which of the following memory types is MOST commonly found in Pentium 4 class and newer desktop PCs? A. SIMM B. RAMBUS C. SODIMM D. DIMM

QUESTION 378 Which of the following parts of a laptop screen provides illumination for the LCD? A. Inverter B. Backlight C. Inverter connector cable D. Bezel

QUESTION 511 A user already has 2 RAM modules in a 64-bit Windows 7 PC. Each is a 1GB DDR-PC1600 RAM module. The user has 2 additional RAM modules that are each 2GB DDR-PC800. Which of the following is true about the PC after installing the additional RAM modules? A. The system only accesses the pair of 2GB RAM modules B. The system accesses all RAM at 100MHz C. The system enables ECC on all RAM modules D. The system will not work as all RAM has to be equal sizes

QUESTION 518 Which of the following is the MAIN difference between LED and OLED displays? A. LED employ organic materials while OLED do not. B. OLED use light emitting polymers while LED do not. C. LED emit light in all directions while OLED do not. D. OLED do not require a voltage differential while LED do.

QUESTION 520 Which of the following expansion cards would MOST likely have the requirements of utilizing a direct auxiliary 6-pin power plug to operate properly? A. PCI Express RAID card B. PCI Express video card C. PCI Express FireWire card D. PCI Express LAN card

QUESTION 525 Video editing workstations require the fastest hard drive access times with large storage capacity. Which of the following hard disk setups would be MOST ideal for the described computer? A. Two 500 GB SATA2 hard drives used in a JBOD array B. Two 500 GB SATA2 hard drives in a hardware RAID 0 C. Two 500 GB SATA2 hard drives in a hardware RAID 1 D. Two 500 GB SATA2 hard drives in a software RAID 0

QUESTION 528 Joe, a customer, states that since the new firewall has been installed, he has not been able to send email. Which of the following ports on the firewall should be checked? A. 21 B. 25 C. 110 D. 443

QUESTION 529 When installing additional RAM for a laptop, which of the following would MOST likely be used? A. PC card B. SODIMM C. DIMM D. PCMCIA

QUESTION 530 A technician is trying to install a printer driver from a manufacturer's website, but is getting an incompatibility error. This can be caused by: A. a malfunctioning printer. B. drivers designed for a different OS. C. a bad printer cable. D. 32-bit drivers on a 64-bit system.

QUESTION 531 Which of the following is the only place where initial boot settings can be configured? A. CMOS B. BIOS C. MBR D. HAL

QUESTION 535 Which of the following network devices uses NAT to convert private IP addresses into public IP addresses? A. NAS B. Firewall C. Hub D. Bridge

QUESTION 543 Which of the following is a public IP address? A. 10.0.0.1 B. 62.10.1.1 C. 172.16.0.1 D. 192.168.1.1

QUESTION 546 Which of the following display connections has 15-pins? A. RGB B. VGA C. DVI D. HDMI

QUESTION 556 Which of the following allows for the FARTHEST transmission distance for data? A. Bluetooth B. Single-mode fibre C. RG-6 cable D. CAT6 cable

QUESTION 565 Which of the following storage media would be used to build a RAID 5 array? A. Dual layer DVDs B. SATA HDDs C. Flash drives D. Blu-ray discs

QUESTION 569 Which of the following 802.11 wireless standards provides the LOWEST maximum theoretical throughput? A. A B. B C. G D. N

QUESTION 573 Which of the following protocols would be MOST important in preserving digital evidence of criminal http://www.passleader.com/220-901.html activity during an investigation?

QUESTION 578 Which of the following describes the expected properties of an asynchronous digital subscriber line service? A. The data upload speed is faster than the data download speed. B. The data download speed is faster than the data upload speed. C. The data upload speed is the same as the data download speed. D. The data throughput speed direction can be selected based on the user's discretion.

QUESTION 582 Which of the following media types is LEAST likely to be affected by electromagnetic interference? A. Coaxial B. Fiber C. Wireless B D. HSPA

QUESTION 584 Which of the following network types BEST represents a network centered around one individual? A. LAN B. PAN C. Cloud D. MAN

QUESTION 590 Which of the following features makes logical processor cores appear as physical cores to the operating system? A. XD-bit B. Hyperthreading C. MMU virtualization D. 64-bit architecture

QUESTION 592 A user on a wireless network has the IP address 169.254.155.2 but cannot connect to the Internet. Which of the following should the user check on the wireless router? A. WPA B. DHCP C. WINS D. DNS

QUESTION 599 A PC technician must upgrade memory from 2 GB to 4 GB in twenty Windows 7 notebook computers. Some of the laptops have DDR2 memory, and some have DDR3. The memory purchased for the upgrade is DDR3. Which of the following is the MOST likely outcome of this upgrade? A. The DDR2 notebooks will work with DDR3 provided the DDR2 is installed in the first DIMM positions. B. The DDR3 notebooks are the only ones that will accept the new memory. C. The DDR2 memory will fit into the DIMM positions and work. D. The DDR3 memory will not work correctly unless the CAS (CL) values are the same.

QUESTION 602 Which of the following memory form factors is MOST commonly found in laptops? A. SDRAM B. SODIMM C. RAMBUS D. DIMM

QUESTION 608 A computer turns on and a "Date and Time Not Set" message appears on the screen after the manufacturer logo. Which of the following is the MOST possible cause? A. The computer was not shut down properly. B. The CMOS battery needs to be replaced. C. The OS has stopped synching with the NTP server. D. The system BIOS is corrupted.

QUESTION 619 Which of the following provides the BEST solution for customers needing quiet cooling options? A. Side panel slots B. Liquid based C. Additional fans D. Thermal paste

QUESTION 625 Best business practices in IT include. A. always suggesting the fastest route to fix the problem B. following up with acustomer to verify satisfaction C. always suggesting the least expensive option D. offering allpossible choices to a customer

QUESTION 630 A consultant has been asked to install the brightest possible projector into an office conference room that has a lot of natural sunlight. Which of the following specifications would BEST meet the client's needs? A. Highest possible resolution B. High lumens C. High contrast D. HDMI 1.4 compatibility

QUESTION 633 Which of the following adapter cards allows I/O devices to be connected and transmits data using a POTS line? A. PCI tuner card B. PCI modem C. PCI SCSI D. PCI Ethernet

QUESTION 638 Which of the following should a technician configure on a small office home office (SOHO) wireless router so IP addresses are automatically assigned to devices on the wireless network? A. MAC filtering B. DHCP C. NAT Free VCE and PDF Exam Dumps from PassLeader 220-901 Exam Dumps 220-901 Exam Questions 220-901 PDF Dumps 220-901 VCE Dumps http://www.passleader.com/220-901.html D. DNS

QUESTION 645 A standard Internet mail account receives incoming messages on which of the following ports? A. 80 B. 110 C. 143 D. 443

QUESTION 648 When configuring a new hard drive for use in a hot swappable environment, which of the following connection types should be used? A. PATA B. eSATA C. IDE D. SATA

QUESTION 656 Which of the following printers requires manual alignment? A. Laser B. Dot matrix C. Inkjet D. Thermal

QUESTION 667 A technician is installing a new laser printer on a workstation that has Windows 7 Professional x86 installed. Which type of printer driver is needed to complete the installation? A. 16-bit B. 32-bit C. 64-bit D. 86-bit

QUESTION 672 A technician notices an impact printer has run out of ink. Which of the following should the technician do NEXT? A. Power cycle the printer B. Replace the ribbon C. Rewind the ribbon D. Replace the print head

QUESTION 678 Which of the following should a technician check FIRST on the laptop if the system's battery is not being charged? A. CMOS battery B. DC-in jack C. AC-in jack D. Breaker for the wall jack

QUESTION 681 Which of the following is the MAIN purpose of cleaning the printer during the imaging process? A. It prolongs the toner cartridge's lifecycle B. It takes off any residual toner left after development C. It keeps the printer clean and prolongs its usable life D. It increases the speed of the print process

QUESTION 683 Which of the following can be used to change fan speeds? A. Device manager B. BIOS C. Power options D. Action center

QUESTION 687 Which of the following cable types is MOST often found in Plain Old Telephone Service (POTS)? A. RG-6 B. CAT3 C. RG-59 D. Multi-mode

QUESTION 689 Which of the following is the BEST type of cable to prevent EMI? A. STP B. Fiber C. Plenum D. UTP

QUESTION 694 A technician is preparing to install a new wireless printer for use in an environment with several wireless networks installed. Which will be used to determine the wireless network that the printer will be available from? A. DNS B. SSID C. WPA D. VPN

QUESTION 696 Which of the following types of RAM is typically used to improve reliability? A. Double sided B. ECC C. SODIMM D. RDRAM

QUESTION 699 Which of the following communication standards requires line-of-site with no obstacles in order to operate properly? A. Bluetooth B. IR C. RF D. WiFi

QUESTION 704 A user calls the helpdesk because a solution that was previously suggested by another technician did not solve the user's issue. Which of the following is the MOST appropriate response? A. "Please hold while I transfer you to the previous technician, so a proper solution can be met." B. "Please explain the issue and I will work to resolve it." C. "My supervisor is the appropriate person to speak with about your issue." D. "Let me help you to resolve this issue, since that technician does not know how to fix it."

QUESTION 706 Since calling in an issue two days ago, a user reports that they have not heard from a help desk technician. Which of the following is the MOST appropriate response? A. Let the user know that there is no record of the initial call. B. Let the user know that the problem will be escalated immediately. C. Let the user know that the technician will be out to resolve the problem tomorrow. D. Close the initial ticket that was issued and open a new help desk ticket for the user.

QUESTION 727 A customer would like to upgrade their onboard fast Ethernet connection to connect to their new gigabit network at the gigabit speed. Which of the following will enable them to do so? A. Convert the user to wireless. B. Install a 10/100/1000 NIC. C. Update the drivers for the onboard port. D. Flash the BIOS to unlock the Ethernet port.

QUESTION 734 A technician is repairing a printer in the payroll department that includes employees' sensitive information. Which of the following should the technician do with the printed sensitive information documents that were used for testing? A. Keep printed items for future reference. B. Shred the printed documents. C. Leave the documents on the printer. D. Recycle all printed documents.

QUESTION 738 A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user? A. Agree with the user's complaints B. Clarify the user's statements C. Minimize the user's criticism D. Shadow the other technician on the next repair

QUESTION 739 Before beginning hardware repair work on a PC, which of the following is the FIRST step? A. Install an uninterruptible power supply (UPS). B. Disconnect power from the PC. C. Ensure all Windows updates have been installed. D. Degauss the monitor.

QUESTION 742 Which of the following does a technician need to do before giving a PC, which has been confiscated for prohibited activity, to another department? A. Identify prohibited activity on PC B. Document change of custody C. Report prohibited activity D. Preserve data

QUESTION 746 A customer states their inkjet printer is not printing as clearly as it once did. The technician should FIRST perform which of the following functions to rectify this? A. Replace ink packs B. Calibrate the printer C. Use a different type of paper D. Replace the USB cable

QUESTION 761 Which of the following RAM types are compatible with PC2700 and maintain the same performance? A. PC 2400 B. PC 3200 C. PC2 4200 D. PC2 5300

QUESTION 770 In reference to express card types (e.g. Express Card 34 and Express Card 54), which of the following BEST describes what the numbers indicate? A. Size of the memory allocation B. Size of the expansion slot C. The IEEE specification that it originated from D. Number of available communication channels

QUESTION 771 Which of the following is LEAST likely to be considered a consumer replaceable part in a laptop? A. RAM Free VCE and PDF Exam Dumps from PassLeader 220-901 Exam Dumps 220-901 Exam Questions 220-901 PDF Dumps 220-901 VCE Dumps http://www.passleader.com/220-901.html B. LCD screen C. Optical drive D. Hard drive

QUESTION 771 Which of the following is LEAST likely to be considered a consumer replaceable part in a laptop? A. RAM B. LCD screen C. Optical drive D. Hard drive

QUESTION 775 Which of the following would a technician MOST likely upgrade on a laptop? A. Video card B. RAM C. Wireless antenna D. LCD screen

QUESTION 778 A company is receiving a large number of laptop theft reports in the corporate buildings. Which of the following is the MOST cost-efficient way to discourage theft of laptops? A. A CCTV system B. A cable lock C. A badge reader D. A retina scanner

QUESTION 781 What is the MINIMUM Windows Experience Index recommended for using Aero enhancements in Windows 7?

QUESTION 781 What is the MINIMUM Windows Experience Index recommended for using Aero enhancements in Windows 7? A. 2.0 B. 3.0 C. 4.0 D. 5.0

QUESTION 783 Which of the following features are available in Windows 7 Professional beyond those available in Windows 7 Home Premium? A. HomeGroup B. Windows XP Mode C. Aero Desktop D. Internet Explorer 8

QUESTION 787 Which of the following RAID types writes data identically to multiple drives at the same time? A. RAID 0 B. RAID 1 C. RAID 5 D. RAID 10

QUESTION 788 Which of the following protocols would be used to upload files to a web server? A. IMAP B. FTP C. SMTP D. ICMP

QUESTION 792 A manufacturer has instructed a technician to update the software that resides on the flash ROM chip of an integral system add-in component. Which of the following types of software needs to be updated? A. System BIOS B. Firmware C. OS Patch D. Driver

QUESTION 793 Which of the following steps would be performed FIRST to install a fresh copy of Windows 7 Professional on a new hard drive? A. Format the partition B. Load any RAID or SATA drivers needed C. Partition the drive D. Configure Windows settings

QUESTION 795 A user received an email from their bank asking them to login and verify their personal information. The user complies and fills in the requested information. Days later the user notices their checking account is empty. This is a result of which of the following? A. Spam B. Phishing C. Adware D. A Trojan

QUESTION 818 A technician arrives in Germany and discovers that when their PC is plugged into the outlet, no power is received. Which of the following actions should the technician take to get the PC to operate? A. Change the BIOS settings to the local time B. Adjust the voltage selector switch C. Attach a 220 volt power strip from the current region to the PC D. Attach a 120 volt battery backup power supply to the PC

QUESTION 819 Which of the following technologies is the MOST secure form of wireless encryption? A. SSL B. WPA C. WEP D. TLS

QUESTION 824 Which of the following cable types delivers a signal over a single pin connector? A. Ethernet B. Coaxial C. S-video D. DVI

QUESTION 827 A memory type typically used in high end workstations and not generally found in consumer grade PCs is: A. DDR3. B. ECC. C. PC2-6400. D. DDR2-667.

QUESTION 830 A company printer is used to print payroll checks on paper forms with carbon backing. Which of the following is the BEST type of printer for this scenario? A. Laser B. Impact C. Inkjet D. Thermal

A motherboard contains four memory slots. Two of the slots are colored blue and two of the slots are colored black. Which of the following would be the correct way to populate memory in the slots for best performance? A. Slower memory in both blue slots and faster memory in both black slots B. Memory that matches in speed and size in either both blue slots and both black slots C. Faster memory in both blue slots and slower memory in both black slots D. Place memory in either both black slots or both blue slots but not both at the same time

B Blue slots are for fast memory and black ones are for slower memory.

B because 800 divided by 8 = 100 and the machine would run off of the lowest ram

QUESTION 220 Which of the following cooling types would MOST likely be recommended for a home theater PC? A. Nitrogen B. Liquid C. Fan/heatsink D. Passive

QUESTION 652 The wireless antenna is typically located inside the laptop's: A. rear panel. B. keyboard. C. display bezel. D. bottom bezel.

QUESTION 205 Which of the following Internet connection types would be MOST susceptible to interference from weather? (Select TWO). A. Dial-up B. Line-of-sight C. Satellite D. Cable E. DSL

QUESTION 552 Which of the following tools are commonly used to remove dust and debris from inside a computer? (Select TWO). A. Cotton and alcohol B. Vacuum C. Compressed air D. Anti-bacterial surface cleaner E. Feather duster

QUESTION 754 Which of the following connection types has the LONGEST transmission limitation in terms of distance? A. USB 3.0 B. CAT6 C. Fiber D. CAT5

QUESTION 886 Joe, a technician, installs a new Blu-Ray player via an external cable. The PC has previously had a USB 3.0 expansion card installed into its PCI Express slot. When Joe powers on the Blu-Ray player, he notices the "USB 2.0 Device" pop up in the Windows System Tray. Which of the following are probable causes? (Select TWO). A. A virus is attacking the USB 3.0 driver, forcing it to operate in USB 2.0 mode only. B. The Blu-Ray player is plugged into the wrong port on the back of the PC. C. The Blu-Ray player was mistakenly plugged into the FireWire port. D. The Bluetooth connection from a nearby mobile device is interfering with the Blu-Ray player. E. The Blu-Ray player had a DVD loaded into it and this caused the computer to malfunction. F. The technician that installed the USB 3.0 expansion card forgot to install the USB 3.0 driver.

QUESTION 756 A network consisting of numerous geographically dispersed networks that cover a large physical distance is referred to as a: A. WLAN. B. LAN. C. WAN. D. MAN.

Legacy software needs to be installed on a netbook. Which of the following is MOST likely needed in order to install the software? A. Lightning port B. Bluetooth adapter C. USB optical drive D. NFC chip

A customer wants to connect a laptop to a mobile device's Internet for use in situations where there is no Internet connectivity. Which of the following technologies would the technician recommend to the customer? A. IR B. NFC C. Hotspot D. Lightning

A technician installed a new docking station for a user and they have lost the ability to connect to the network. Which of the following is the MOST likely reason? A. DHCP is disabled B. The network is down C. Device drivers are not loaded D. The product is not compatible

QUESTION 202 Which of the following is an advantage of dynamic addressing? A. To allow hosts with different subnet masks to communicate B. To prevent host computers from staying at one address C. To allow easy addition of new hosts to the network D. To allow hosts to use multiple addresses at the same time

QUESTION 214 When building a RAID 10 array, which of the following is the minimum number of drives that have to be installed?

QUESTION 217 Which of the following is the MOST critical component related to removing heat from the CPU? A. Vented case B. Number of fans C. Thermal paste D. Liquid cooling

QUESTION 218 Which of the following is the form factor of a standard S-video connector? A. DB-15 B. DB-25 C. DIN-6 D. DB-9

QUESTION 225 The security team has implemented new guidelines on how to handle sensitive information stored on workstations based on a past incident involving information found on donated workstations. Which of the following should be completed by technicians before donating the workstations? A. Install a new operating system B. Delete users' data before donation C. Write the drive with 1's and 0's three times D. Delete all partitions of the hard drive

QUESTION 229 Which of the following represents fan connector sizes on a motherboard? A. 1-pin and 2-pin B. 1-pin and 3-pin C. 2-pin and 3-pin D. 2-pin and 5-pin

QUESTION 235 Which of the following is a clear characteristic of an IPv6 Internet address? A. 32 bit length B. APIPA compatibility C. 128 bit length D. 64 bit length

QUESTION 236 The term "WAN" is commonly used when describing which of the following networks? A. Mesh B. Local Wi-Fi network C. Internet D. Ad hoc Wi-Fi network

QUESTION 241 Which of the following ports is associated with HTTPS? A. 53 B. 80 C. 443 D. 3389

QUESTION 300 A technician installs a secondary hard drive on a PC. The new drive does not show up in the operating system or the BIOS; only the primary is listed. The technician verified that the drive has been connected properly. Which of the following should the technician do to make the drive available to the system? A. Remove the CMOS battery to clear the BIOS settings B. Move the cable on the motherboard to a different port C. Move the jumper on the secondary drive off of master D. Enable the S.M.A.R.T. setting in the BIOS

QUESTION 311 Which of the following describes pairing multiple sticks of RAM to increase performance? A. Hypertransport B. Hyperthreading C. Multi-channel D. Double-sided

QUESTION 315 Which of the following CPU features allows the operating system to see a core as dual processors? A. Dual memory channel B. 64-bit support C. Hyperthreading D. Integrated GPU

QUESTION 320 A technician installing hard drives into a computer needs to set jumpers on the drives to master and slave. Which of the following types of drives is the technician installing? A. USB B. SATA C. EIDE D. SCSI

QUESTION 321 Which of the following cable types is used to prevent exposure to toxins in the event of a fire? A. CAT6 B. RG-59 C. Plenum D. PVC

QUESTION 333 Which of the following laptop display types MOST often has the thinnest profile? A. LCD B. LED C. OLED D. Plasma

QUESTION 334 The wires that run along the side of an LCD panel in the display of a laptop are used for which of the following functions? A. Prevent EMI from nearby electronics B. Install additional backlights for the display C. Wireless network card antenna leads D. Connections for memory card reader in the display

QUESTION 343 A technician working for a SOHO recently installed a computer tower inside a cabinet. Users report the computer often shuts down due to overheating. Which of the following environmental impacts should have been considered before determining the location of the computer tower to have avoided the overheating issue? A. Humidity B. MSDS chemicals C. Proper ventilation D. Electromagnetic interference

QUESTION 349 A technician needs to move servers from the storage room. When it comes to personal safety, which of the following should be performed? A. Use a forklift B. Use the buddy system C. Use proper lifting techniques D. Use proper weight limitations

QUESTION 351 Joe, a technician, wants to create a PAN with his smart phone and laptop. Which of the following functions must be enabled on the laptop? A. ICS B. Virtualization C. Bluetooth D. Wireless

QUESTION 372 Which of the following configurations would be set after installing a new modem card? A. Proxy server settings B. Workgroup name C. COM port number D. Expansion port

QUESTION 375 Which of the following memory features allows for the protection against random inconsistencies in the transfer of the data? A. Low latency B. Dual channel C. ECC D. Single channel

QUESTION 387 ECC memory is primarily used in which of the following computers? A. Tablet B. Desktop C. Server D. Laptop

QUESTION 391 A technician has replaced a bad internal WLAN card in a Windows 7 Professional laptop. The WLAN card is listed in Device Manager as enabled and working. Which of the following should be done NEXT to use the card? A. Change the security passphrase of the network. B. Configure encryption on the router. C. The SSID of the network must be added to the connection. D. The firmware and drivers must be updated to the latest version.

QUESTION 396 Which of the following would be the BEST response a technician should give a customer who inquires about how long it will take to repair their PC? A. The technician should ask the customer when they would like the computer to be completed. B. Inform the customer that others will be helped first, but they will complete the repair as soon as possible. C. Based on the technician's assessment, give the customer an estimated time of completion. D. Ask the customer to check in with the technician daily, until all work is completed.

QUESTION 398 A technician realizes the problem Ann, a customer, is having before she is done explaining all the symptoms. Which of the following is the BEST action for the technician to take? A. Continue listening to Ann's explanation until she is finished then refer her to a website so she can find the proper resolution. B. Ask Ann to repeat the problem and all the symptoms several times in order for the technician to verify all the facts. C. Finish listening to Ann's explanation without interrupting if it will not take an excessive amount of time. D. Politely tell Ann that the technician knows the proper solution and that no further explanation is necessary.

QUESTION 400 Which of the following laptop hardware components requires a re-soldering process in order to replace properly? A. Mini PCIe wireless card B. Heat sink C. DC jack D. Li-Ion battery

QUESTION 757 Which of the following Internet connection types would be MOST commonly used by a customer who travels frequently? A. ISDN B. Satellite C. Cellular D. Line of site wireless

QUESTION 536 Which of the following would BEST protect equipment from power spikes? A. Anti-static mat B. HVAC system C. Surge suppressor D. Power strip

QUESTION 539 Which of the following wireless standards is backwards compatible with 802.11g? A. 802.11a B. 802.11b C. 802.11n D. 802.1q

QUESTION 540 Which of the following types of RAM can be used in a dual channel configuration? A. SDRAM B. RAMBUS C. DDR D. DIMM

QUESTION 547 Which of the following connector types is only used for Coaxial? A. RJ-11 B. ST C. F D. RJ-45

QUESTION 548 Which of the following cable types has the MAXIMUM transfer rate of 1 Gbps? A. CAT3 B. CAT5 C. CAT5e D. CAT6

QUESTION 557 The helpdesk technician has been tasked to reinstall the OS on a desktop and has already inserted the OS install disk in the CD-ROM. Which of the following would MOST likely need to be configured within the BIOS to continue reinstalling the OS? A. BIOS password B. Flash BIOS for firmware upgrade C. Boot sequence D. Clock speeds

QUESTION 559 Which of the following devices might need drivers installed so that it can be recognized by the operating system and function properly? A. Speakers B. Monitors C. Scanners D. Projectors

QUESTION 560 Which of the following properties of TCP/IP is used to differentiate the network and the host portions of an IP address? A. DNS address B. Default gateway C. Subnet mask D. DHCP lease

QUESTION 561 A user is trying to setup a small office home office (SOHO) wireless network and does not want any neighbors to be able to discover the network. Which of the following parameters would MOST likely be configured? A. Configure a proxy server address B. Enable WEP encryption C. Disable SSID broadcast D. Configure DMZ settings

QUESTION 562 Which of the following would provide continuous power to various devices connected to it during a power surge or outage? A. Line conditioner B. Power strip C. Battery backup D. Surge suppressor

QUESTION 566 Which of the following video cable types would be MOST likely to experience gradual, degraded signal quality over a long distance? A. HDMI B. DisplayPort C. VGA D. DVI

QUESTION 567 A DVI-D cable is generally used for which of the following computer functions? A. Delivering audio only B. Delivering audio & video C. Delivering video only D. Delivering an analog signal

QUESTION 570 Basic Internet web traffic generally travels on which of the following ports? A. 25 and 53 B. 53 and 8080 C. 80 and 443 D. 110 and 53

QUESTION 574 After installing a new serial port card in a computer, the communication parameters need to be configured. Which of the following is the MOST common communication configuration for a serial port? A. Eight data bits, even parity, two stop bits B. Seven data bits, no parity, one stop bit C. Eight data bits, no parity, one stop bit D. Seven data bits, even parity, one stop bit

QUESTION 576 Which of the following describes the use of the DNS protocol as it relates to a TCP/IP network? A. Provides remote connectivity to resources on the network B. Provides separate control and data connections between network resources C. Provides mapping of user friendly names to network resources D. Provides automated addressing to resources on the network

QUESTION 580 Which of the following features can be configured with keyboards to assist users with disabilities? A. Pointer trails B. Magnifier C. Sticky keys D. Character map

QUESTION 581 Which of the following connector types is associated with a fiber connection? A. RJ-45 B. RJ-11 C. LC D. HDMI

QUESTION 587 Which of the following is MOST likely to be reset during a standard printer maintenance? A. Print job cache B. Paper and tray settings C. Page count D. Job queue

QUESTION 588 When unable to get an IP address from a server, which of the following represents an APIPA address that a PC might receive? A. 10.0.1.111 B. 65.71.1.111 C. 169.254.1.111 D. 192.168.1.111

QUESTION 601 Which of the following are components of an "active" CPU cooling solution? A. A heatsink and thermal compound. B. A heatsink, radiator, and thermal compound. C. A heatsink, attached fan, and thermal compound. D. A heatsink, case fan, and thermal compound

QUESTION 615 Which of the following connectors is used to connect a DSL modem to a wall outlet? A. RJ-45 B. LC C. RJ-11 D. SC

QUESTION 620 Which of the following would BEST segment a LAN while providing additional network ports? A. Access point B. Modem C. Switch D. Hub

QUESTION 621 Which of the following provides the LEAST network security? A. Firewall B. Router C. Hub D. Switch

QUESTION 624 Which of the following is an example of a MAC address? A. 192.17.2.1 B. http://www.comptia.org C. 00-00-00-1B-02-55 D. 4309:FD21:ACB3:0012

QUESTION 632 A technician is diagnosing a laser printer that is consistently having issues picking up paper from the first tray. Which of the following items would the technician replace FIRST? A. Toner B. Transfer belt C. Rollers D. Imaging drum

QUESTION 642 A client wants to store video and music in one central location and stream it to multiple devices. Which of the following would BEST fill this need? A. Home theater B. Virtualization workstation C. Home server D. Gaming

QUESTION 643 A technician needs to make several patch cables. Which of the following tools would the technician use to attach the RJ-45 ends to the cables? A. Loopback plug B. Punch down C. Crimpers D. Cable tester

QUESTION 655 A laptop running a Windows operating system has a key that is supposed to launch Internet Explorer, but is not functioning. Which of the following will resolve this? A. Installing Bluetooth drivers from a manufacturer's website B. Installing ACPI drivers from a manufacturer's website C. Installing Hotkey drivers from a manufacturer's website D. Installing AHCI drivers from a manufacturer's website

QUESTION 661 Which of the following devices is necessary to provide power to a laptop LCD screen? A. PCMCIA card B. Backlight C. Inverter D. PCI-E card

QUESTION 664 Which of the following would benefit MOST from the use of dual monitors? A. Gaming PC B. Home theater PC C. A/V editing station D. Thin client

QUESTION 666 Which of the following can ONLY be installed when a laptop is turned off and disconnected from all power sources? A. PCMCIA device B. Express card 54 device C. SODIMM chip D. USB expansion hub

QUESTION 675 Which of the following would BEST protect equipment from a brown out? A. HVAC system B. Surge suppressor C. UPS D. Power strip

QUESTION 676 A technician observes another technician trying to steal a company laptop. Which of the following should the first technician do NEXT? A. Confront the technician stealing the laptop B. Preserve the laptop for evidence C. Report through proper channels D. Document the incident

QUESTION 680 Which of the following should a technician do NEXT, if the laptop's internal speakers do not work, after replacing the motherboard due to a video issue? A. Update the video drivers B. Replace the speakers C. Check the speaker's connection to the motherboard D. Verify that the speakers are compatible with the replacement motherboard

QUESTION 688 Besides the CPU, which of the following components might have their own heatsink? A. Audio card B. RAID controller C. Graphics card D. Hard drive

QUESTION 691 A CAD/CAM user requires faster onscreen refresh rates. Which of the following slots allows for faster graphic performance? A. AGP B. AGP x8 C. PCIe D. PCI

QUESTION 695 Which of the following RAM modules has a PC rating of 10600? A. DDR B. SDRAM C. DDR3 D. DDR2

QUESTION 705 A user calls to report that a notice keeps appearing on their screen whenever they try to pull down video clips from a website. The notice says "This category is being blocked because it is streaming media. Please click continue to use your assigned quota time". The technician is aware that a new web filtering application was recently implemented which assigns a 120 minute quota on streaming media and a message appears allowing the user to continue. Which of the following is the BEST response for the technician to give the user? A. "If you read the entire notice screen it clearly states that you should click continue. Did you read the entire notice?" B. "Since video takes a large amount of bandwidth, management has implemented a policy to limit what each user can download and watch." C. "A new application was introduced to help improve and manage the network. The video should appear once you select continue on the message." D. "Are these video clips work related? What specific website are you trying to download the videos from?"

QUESTION 707 After responding immediately to a dispatch, a technician arrives to resolve the customer's issue. The customer appears to be angry that they have waited so long for a response. Which of the following is the BEST course of action for the technician to take? A. Inform the manager of the customer's behavior and then focus on completing the task in an expedited manner. B. Empathize with the customer's urgency and inform them that the current service level agreement allows for an eight hour response time. C. Empathize with the customer and focus on completing the task in an expedited manner. Upon closure, document the situation and inform the manager. D. Contact dispatch immediately and request to speak to a manager to determine the breakdown in the response time.

QUESTION 708 A technician realizes the problem a customer is having before the customer is done explaining all the symptoms. Which of the following is the BEST action for the technician to take? A. Continue listening to the customer's explanation until they are finished then refer them to a website so the customer can find the proper resolution. B. Ask the customer to repeat the problem and all the symptoms several times in order for the technician to verify all the facts. C. Finish listening to the customer's explanation without interrupting if it will not take an excessive amount of time. D. Politely tell the customer that the technician knows the proper solution and that no further explanation is necessary.

QUESTION 713 A surge suppressor is only capable of providing protection against which of the following environmental hazards? A. Electrostatic discharge B. Power blackouts C. Power spikes D. Power brown outs

QUESTION 720 Which of the following is required in order for BitLocker to be enabled? A. Drive encryption B. Group Policy C. Trusted platform module D. Power-on Password

QUESTION 726 The technician has identified prohibited content on a PC. Which of the following would be the FIRST action that the technician should take? A. Walk away B. Turn off the PC C. Report it D. Search for more

QUESTION 730 A technician installs a biometric device using the manufacturer supplied driver. After confirming the device functions properly, the technician performs Windows and antivirus updates. Which of the following would BEST explain why the biometric device no longer functions? A. The recently updated antivirus scanning software is interfering with the proper operations of the biometric device. B. A virus that specifically targets retinal scanning software infected the PC because the user was late applying new definitions. C. The recently installed Windows updates overwrote the manufacturer's supplied biometric device driver. D. The biometric device needs to be recalibrated due to environmental conditions involved with the installation.

QUESTION 749 A corporate technician has been tasked with providing a thin client PC for a new employee. Which of the following configurations would be the MOST appropriate? A. A PC with the maximum amount of supported RAM B. A PC equipped with high end audio and video cards C. A PC that meets the minimum requirements for running an OS D. A PC with the most powerful processor

QUESTION 841 A technician has installed a new driver on a computer. Upon rebooting the computer, a stop error occurs before the technician can log back in. Which of the following would be the BEST option for the technician to do NEXT? A. Boot the computer to the Recovery Console. B. Boot the computer with a Windows Installation CD. C. Boot the computer using Last Known Good Configuration. D. Boot the computer using Safe Mode with Networking.

QUESTION 842 Which of the following is the MAXIMUM cable length for 802.3 Ethernet? A. 33 Feet (10 meters) B. 100 Feet (30 meters) C. 328 Feet (100 meters) D. 1200 Feet (366 meters)

QUESTION 842 Which of the following is the MAXIMUM cable length for 802.3 Ethernet? A. 33 Feet (10 meters) B. 100 Feet (30 meters) C. 328 Feet (100 meters) Free VCE and PDF Exam Dumps from PassLeader 220-901 Exam Dumps 220-901 Exam Questions 220-901 PDF Dumps 220-901 VCE Dumps http://www.passleader.com/220-901.html D. 1200 Feet (366 meters)

QUESTION 846 When replacing a print head in an impact printer, special care MUST be given to adjustinG. A. the ribbon drive assembly B. the form thickness C. the platen gap D. the form length

QUESTION 852 Which of the following wireless security techniques is the MOST secure? A. Enable Wired Equivalent Privacy B. Disable SSID broadcast C. Enable Wi-Fi Protected Access D. Enable MAC filtering

QUESTION 856 Which of the following memory modules uses a 240-pin connector? A. DDR B. SIMM C. DDR2 D. RAMBUS

QUESTION 859 Which of the following is a characteristic of a serial I/O port? A. RJ-11 connector B. DB-15 connector C. DB-9 connector D. RJ-45 connector

QUESTION 870 A customer's computer crashes consistently when a specific application is launched. The technician has looked at the computer and confirmed the cause of the crash. Which of the following is the NEXT troubleshooting step the technician should take? A. Verify full system functionality. B. Document the findings, actions, and outcomes. C. Establish a plan of action to resolve the problem. D. Question the user and identify changes the user has made to the system.

QUESTION 872 A user reports that their UPS is making a loud beeping sound. Which of the following would cause this problem? A. The UPS is overcharged. B. Incorrect wattage on the power supply. C. The UPS battery is not charged. D. The UPS is in power management mode.

QUESTION 887 Which of the following characteristics BEST differentiates a Home Theatre PC from a CAD PC? A. Ability to play optical media B. Gigabit network connection C. Small form factor D. Ability to edit large files

QUESTION 888 When comparing analog display inputs to digital display inputs, which of the following is an advantage that digital has over analog? A. Allows for higher brightness B. More crosstalk C. Sustains higher resolutions D. Supports widescreen resolutions

QUESTION 898 A technician is asked to upgrade RAM in a laptop from 4GB to 8GB. Which of the following should the technician do FIRST? A. Download the newest motherboard drivers B. Enable TPM C. Review the vendor laptop documentation D. Flash the BIOS

QUESTION 909 ECC memory offers which advantage over non-ECC memory?

QUESTION 914 A user wishes to dispose of a CRT monitor that is no longer working. Which of the following steps should a technician complete before proceeding with the disposal? A. Break the glass in the CRT in a controlled environment to prevent injury B. Discharge all capacitors in the CRT and remove them before disposal C. Ensure familiarity and compliance with all relevant local regulations D. Ensure that the monitor is no longer working and repair if possible

QUESTION 917 A technician is tasked with improving the speed at which a system boots and loads applications as well as improving data availability. Which of the following should the technician implement? A. Upgrade external storage to USB 3.0 B. Upgrade non RAID hard drives to SSD C. Configure software RAID 5 D. Install additional eSATA drives

QUESTION 925 Which of the following allows a technician to enable support for a USB 1.1 device? A. MBR B. HCL C. BIOS D. AGP

QUESTION 929 Which of the following input devices allows multiple PCs to share a common display? A. Router B. Bridge C. KVM D. Wireless keyboard

QUESTION 932 Which of the following features of a CPU socket is designed to make installation of a CPU easier? A. Plug and Play B. Lower latency C. Zero insertion force D. Heatsinks

QUESTION 933 Which of the following should a technician do FIRST in the BIOS to set up drive encryption? A. Enable eSATA support B. Run built-in diagnostics C. Enable TPM D. Enable virtualization support

QUESTION 936 Which of the following display types would provide the HIGHEST picture quality for a large-screen display? A. LCD B. OLED C. Plasma D. CRT

QUESTION 943 Modern ATX v2.3 power supplies employ motherboard power connectors with how many pins? A. 16 B. 20 C. 24 D. 28

QUESTION 945 A technician has an A/V cable with red, white, and yellow connectors. Which of the following is the MOST likely use for the cable? A. Component video B. Composite video C. RCA video D. S-video

QUESTION 947 BIOS upgrades are generally flashed directly onto which chip that sits on the motherboard of a PC? A. Northbridge controller B. VRAM C. EEPROM D. CMOS Battery

When installing a printer in Windows, which of the following is the purpose of the Additional Drivers button on the Sharing tab in the printer's properties? A. To add additional drivers to emulate a different printer B. To add additional drivers for other printers on the computer C. To add additional drivers for other operating systems D. To add additional drivers for different printing modes

Which of the following Internet technologies has the slowest potential upload speed due to inherent latency issues? A. 3G B. 4G C. Satellite D. Fiber

Which of the following RAM types supports triple channel configurations? A. RAMBUS B. DDR C. DDR3 D. DDR2

Which of the following devices would provide protection for electronic equipment in an area prone to intermittent, unstable power? A. Power strip B. Surge suppressor C. Uninterruptible power supply D. Line conditioner

Which of the following needs to be configured on a wireless router to allow specific client machines to connect? A. Port forwarding B. WPS C. MAC filtering D. DMZ

Which of the following protocols would an email client use? A. HTTP B. SNMP C. POP3 D. SFTP

QUESTION 751 Which of the following expansion slots is characterized by having an x16 speed? A. CNR B. PCI C. PCIe D. AGP

C The PCIe xXX is the amount of lanes the slot has. so x16 has 16 lanes, x8 has 8 lanes and so on. The physical slot on x4, x8, and x16 are all the same. If it says 2 PCIe x16 slots it means that there are 2 slots on the board that are capable of 16 lanes. If it says 2 PCIe X16 (and then in brackets says x16, x4 or x8, x8) it means when you have 1 slot being used it uses all 16 lanes for that 1 slot. But if you plug multiple things into the PCIe slots (most common 2 GPU's) it will divide the lanes between the cards. So that (x16, x4) you will have

QUESTION 741 Which of the following voltages is MOST likely to be supplied from a PC power supply unit? (Select TWO). A. 1V B. 1.7V C. 3.3V D. 5V E. 9V

QUESTION 554 Which of the following are the MOST important considerations when configuring a PC that will be used for a CAD / CAM workstation? (Select TWO). A. Gigabit NIC B. HDMI output C. Maximum RAM D. Powerful processor E. High end audio output

QUESTION 649 Which of the following should be recommended for cooling a high-end gaming PC? (Select TWO). A. Power saving NIC B. Passive cooling C. Additional case fans D. Liquid cooling system E. Lower wattage power supply

QUESTION 537 Which of the following are examples of multimedia devices? (Select TWO). A. Scanner B. Digitizer C. Webcam D. Microphone E. Touchscreen

video, storage dual monitors, fast storage

Considerations for Audio/Video editing

Processor, Video, Audio high end cooling

Considerations for Gaming

processor, video, ram

Considerations for Graphics/CAD/CAM workstation

processor, RAM Max CPU and RAM

Considerations for Virtualization

QUESTION 1227 Which of the following connectors can be used for video, audio, and storage devices? A. DVI B. DisplayPort C. HDMI D. Thunderbolt

A technician is installing a network-enabled security system that features IP-based cameras. To access the system remotely, which of the following capabilities is MOST likely to require configuration? A. VPN passthrough B. QoS C. Static IPs D. Port forwarding

QUESTION 513 Which of the following external ports would a technician use to connect a printer? (Select TWO). A. eSATA B. COM1 C. VGA D. USB E. Parallel

Ann, a user, has recently installed a new Blu-Ray ROM in her desktop computer. The computer recognizes the device as a DVD-ROM. Which of the following actions would enable the system to recognize the device as a Blu-Ray device? A. The operating system must be upgraded to Windows Ultimate. B. Flash the system's motherboard CMOS. C. Upgrade to the latest Windows Media Player. D. Install the manufacturer's drivers for the OS.

Answer: A QUESTION 1266 Which of the following features is an advantage of a switch over a hub? A. A switch routes packets instead of frames to different networks. B. A switch divides bandwidth among connected devices. C. A switch broadcasts the data frames to every connected device. D. A switch sends data frames to the correct connected device.

From which of the following locations can a technician map a drive? A. System Properties B. Help and Support Center C. Add Hardware Wizard D. My Computer

In which of the following situations is it appropriate for an IT service provider to make copies of a customer's confidential data? A. If the technician determines it necessary, for backup purposes B. It is never appropriate to copy a customer's data C. If the content is public knowledge D. With the customer's permission, for backup purposes

Joe wants to purchase a computer for use in his family's home theater and asks for advice. Which of the following should be the FIRST priority in Joe's new computer? A. Maximum RAM and CPU cores B. High-end cooling and very powerful fans C. High wattage power supply and large case D. Surround sound audio and HDMI output

QUESTION 1 Which of the following would likely be the MOST cost-effective media to use for storing 8GB of data? A. DVD RW B. CD-ROM C. Tape backup D. DVD+R DL

QUESTION 1214 Which of the following provides the BEST protection from brown outs? A. Surge suppressor B. Computer power supply with built in surge protections C. Motherboard with built-in surge protection D. Uninterruptible power supply

QUESTION 1222 Ann, a user, boots her laptop and notices the screen flashes then turns black. It was working during her presentation yesterday. Which of the following troubleshooting steps should be completed? A. Use a multimeter to test voltage. B. Replace the laptop with a new one. C. Replace the battery. D. Connect an external display device.

QUESTION 201 Which of the following is an example of a Class C TCP/IP address? A. 23.54.35.225 B. 127.0.0.0 C. 131.55.30.210 D. 197.27.37.57

QUESTION 203 DNS on a client computer provides which of the following functions? A. Communicate with a remote server for user login validation B. Communicate internally with cached tables for address assignment C. Communicate with a remote server for address assignment D. Communicate with a remote server for address resolution

QUESTION 210 The company is considering adding Bluetooth printers to the environment. In Windows 7, how would a technician add a Bluetooth printer? A. Start >Printers and Devices >Add a Printer >Add a local printer B. Start >Control Panel >Device Manager > Add a Network, Wireless, or Bluetooth printer C. Start >Control Panel >Device Manager > Add a Bluetooth printer D. Start >Printers and Devices >Add a Printer >Add a Network, Wireless, or Bluetooth printer

QUESTION 216 A user has a new laptop with a quad-core processor, and wants to increase the memory of the unit. Which of the following memory types would be the BEST choice? A. DIMM B. RIMM C. SIMM D. SODIMM

QUESTION 221 Which of the following Internet connection types will offer a more consistent upload and download speed? A. DSL B. ISDN C. Satellite D. Fiber

QUESTION 222 Which of the following describes a function of dual data rate memory? A. Correcting errors in memory twice per clock signal B. Reading and writing twice per clock signal C. Refreshing the level 3 cache twice per clock signal D. Reading or writing twice per clock signal

QUESTION 226 A technician has installed a new motherboard in a workstation, but after hardware tests, the motherboard has failed. Which of the following should the technician do FIRST before replacing the motherboard? A. Reseat all power connections. B. Remove the CMOS battery. C. Install the graphics card. D. Ground to the case.

QUESTION 227 Which of the following wireless networking standards can operate at two different frequencies simultaneously? A. 802.11a B. 802.11b C. 802.11g D. 802.11n

QUESTION 232 Upon entering a computer room, a technician is shocked by a static electricity discharge when touching one of the computers. Which of the following environmental controls should be adjusted so that technicians will not be shocked in the future? A. The temperature must be increased. B. The humidity level must be decreased. C. The temperature must be decreased. D. The humidity level must be increased.

QUESTION 237 Which of the following is BEST used for fire safety to prevent toxic fumes during a fire? A. Multi-mode cables B. Single-mode cable C. PVC cables D. Plenum cables

QUESTION 318 Which of the following components is sometimes built into a laptop LCD panel? A. Battery B. SD Card Reader C. HDMI port D. Microphone

QUESTION 325 Which of the following should be removed prior to replacing or upgrading memory in a laptop? A. Hard drive B. Optical drive C. Wireless card D. Battery

QUESTION 327 Which of the following network devices has the capability to provide power to devices attached to it? A. Repeater B. Access Point C. Hub D. Switch

QUESTION 328 A user has been reported for storing prohibited material on a company owned PC. The accused user is notified and an investigation is launched. However, no evidence is found and it is believed that the user was able to delete all relevant evidence. Which of the following would prevent this from happening in the future? A. Change documentation B. Chain of Custody C. Automatic notifications for complaints D. Data preservation

QUESTION 338 A user has installed video editing software and hardware on a Windows PC. The PC met the minimum requirements of the hardware. The editing program loads very slowly and takes a very long time to render large files. Which of the following will MOST likely resolve this issue? A. More memory and a reformatting of the hard disk are needed. B. A second hard drive must be added and the Page file should be lowered. C. More memory is not needed; the Windows Page file should be increased. D. More memory and available hard disk space are needed.

QUESTION 339 A technician recently replaced Joe's monitor. Now Joe states he cannot read the text below his desktop icons. Which of the following should the technician adjust? A. Contrast B. Refresh rate C. Brightness D. Resolution

QUESTION 350 A user needs to secure a laptop to the desk during a trade show. Which of the following is the BEST option? A. Cable/zip tie B. Laptop latch C. Screensaver password D. Cable lock

QUESTION 354 Which of the following cable types is characterized by an insulated core wire covered with a braided shield? A. STP B. CAT3 C. UTP D. RG-59

QUESTION 356 Which of the following is a feature of PCMCIA cards? A. The drivers are always bundled with Windows B. They utilize PCI express architecture C. They contain error correcting memory D. They are hot swappable

QUESTION 366 A first time PC owner drops off their brand new PC for service, reporting that it is slow and the memory should be 12GB according to the box but only reports 4GB. The RAM voltage was set improperly; one chip needed to be reseated and the BIOS had to be set to use the triple channel architecture. When picking up the PC the customer asks what was wrong. Which of the following would be the MOST appropriate response for this customer? A. "Your PC's memory was installed incorrectly. I removed it and put it back in. Additionally the XMP profile needed to be adjusted for TCA." B. "It was very complicated and technical in nature. If you do not mess with the settings, it should be fine from now on." C. "You had the DDR3-1600 set up wrong; you set it for 1.5v and single channel." D. "The PC's memory, or RAM, needed to have the correct settings applied to be utilized correctly. It should work fine now."

QUESTION 377 A workstation would MOST likely be connected to an office network using which of the following cable types? A. eSATA B. Bluetooth C. SCSI D. Ethernet

QUESTION 383 Which of the following printing technologies uses piezoelectric pressure pads to produce small bubbles that are moved to the paper? A. Impact B. Thermal C. Laser D. Inkjet

QUESTION 385 Which of the following is MOST likely to have a physical switch on a laptop that allows it to be turned off without going into the BIOS? A. External display B. Webcam C. Overclocking D. Wireless

QUESTION 386 Which of the following will help protect against brown outs? A. Power supply B. Anti-static strap C. Surge suppressor D. Battery backup

QUESTION 392 A technician is not able to boot to Windows OS. A "Non-bootable device found" message appears on the screen when the computer restarts. Which of the following is the MOST possible cause of the error message? A. MBR is corrupt on the HDD. B. HDD is set to Cable Select. C. The operating system is corrupt. D. A bootable HDD is not recognized in the BIOS.

QUESTION 397 After having difficulty printing, a user, Joe, informs a technician that the print server needs to be reset because there are a number of documents pending in the printer on the control panel. The technician understands that the real solution is to clear a paper jam. Which of the following is the MOST appropriate response the technician should give Joe? A. Inform Joe that there are print jobs piling up, but the cause is a paper jam, and a technician is fixing the issue no B. Tell Joe that he was incorrect about the print server, and ask him open-ended questions to see if he has further suggestions. C. Thank Joe for his help with solving the issue, and let him know that a technician is in the process of resetting the print server. D. Remove the paper jam from the printer and offer Joe some reference materials so he can be more helpful in the future.

QUESTION 515 A technician is about to open a desktop workstation to replace a card. The technician shuts the computer down, opens it, grounds himself to the frame, and begins the task. Which of the following did the technician fail to do? A. Power down the UPS. B. Ground the card to the frame. C. Turn the power switch off. D. Disconnect the power cable.

QUESTION 545 Which of the following is the MAXIMUM transfer speed of USB 2.0? A. 100 Mbps B. 400 Mbps C. 420 Mbps D. 480 Mbps

QUESTION 564 Primary system functions like basic boot priorities, voltage parameters for the processor, and SATA options are configured in which of the following areas of a PC system? A. MBR B. CMOS C. VRAM D. BIOS

QUESTION 571 Which of the following printer types needs to have toner replaced as part of the normal maintenance cycle? A. Inkjet B. Thermal C. Impact D. Laser

QUESTION 572 Which of the following technologies has the SHORTEST wireless range for printing? A. 802.11g B. 802.11a C. Bluetooth D. Infrared

QUESTION 575 A technician has installed a digital display. Which of the following is TRUE about the native resolution of a digital display? A. It has the slowest refresh rate. B. It causes the display to use pixel interpolation. C. It is the lowest resolution. D. It provides the best quality display.

QUESTION 579 Which of the following devices transmits data to all ports regardless of final destination? A. Firewall B. Router C. Switch D. Hub

QUESTION 583 Which of the following BEST describes the function of DHCP? A. Blocks MAC address with security violations B. Translates IP addresses to names C. Encrypts data traffic on a network D. Assigns IP addresses on a network

QUESTION 716 A technician is trying to connect the high-end 5.1 surround sound audio system to their Home Theater PC. Front and rear channels produce the sound but the subwoofer and the front speaker seem to be muted. Which of the following would the technician MOST likely check to resolve the issue? A. The power cable of the 5.1 surround sound audio system. B. The subwoofer and the front channel speaker drivers are installed properly. C. The subwoofer and the front channel speakers are not defective. D. The subwoofer and the front channel speaker's RCA cable connection to the computer's audio card.

QUESTION 735 A technician has replaced a riser inside a server and the riser is failing again after reboot. Which of the following should have been used when initially replacing the riser? A. Compressed air B. Vacuum cleaner C. Proper cable management D. ESD mat

QUESTION 736 Which of the following video types has a DB-15 connector? A. S-video B. DVI-A C. DVI-D D. VGA

QUESTION 743 Which of the following is the BEST example of the use of chain of custody? A. Technician uses a third party to hand over the PC to the proper authority. B. Technician remembers when and who they gave the PC to. C. Technician calls supervisor after PC has been transferred. D. Technician notes the date, time and who was given the PC.

QUESTION 747 A supervisor has asked a technician to share the multifunction device that is directly connected to a PC. The PC is running Windows XP Professional. Which of the following steps are valid options to allow the technician to complete this task? A. Type "appwiz.cpl" at the run line and install the printer as a shared device. B. Start >All Programs >Control Panel >Network Connections >Right click on desired printer and go to "Sharing". Select the option to share the printer and give it a share name. C. Start >All Programs >Control Panel >Scanners and Cameras >Right click on desired device and go to "Sharing". Select the option to share the device and give it a share name. D. Start >All Programs >Control Panel >Printers and Faxes >Right click on desired printer and go to "Sharing". Select the option to share the printer and give it a share name.

QUESTION 752 Which of the following settings is controlled by jumpers? A. Chassis detection threshold B. Fan speed C. USB voltage D. Drive hierarchy

QUESTION 765 Which of the following is MOST likely needed when installing a new POS thermal printer? A. RJ-11 B. Operating system disk C. RG-58 D. Drivers

QUESTION 777 A technician documents the findings of illegal material that was found on a workstation. Which of the following should the technician do NEXT when storing the workstation? A. Set all users to administrators B. Destroy the hard drive C. Reimage the workstation and deploy D. Adhere to the chain of custody

QUESTION 784 Traffic coming across port 443 is for which of the following protocols? A. SFTP B. FTP C. HTTP D. HTTPS

QUESTION 790 Which of the following commands can be used to verify the gateway IP address on a local computer? A. net use B. telnet C. ping D. ipconfig

QUESTION 798 Which of the following utilities would a technician use to determine network utilization? A. Start Menu B. My Network Places C. Administrative Tools D. Task Manager

QUESTION 800 While accessing the Internet in an external environment (i.e. while traveling), a Windows 7 firewall should be set to which of the following? A. Block incoming and outgoing connections B. Turned off or disabled C. Block outgoing connections D. Block incoming connections

QUESTION 807 Which of the following is the MOST common secure web server port?

QUESTION 807 Which of the following is the MOST common secure web server port? A. 22 B. 80 C. 110 D. 443

QUESTION 816 A user can no longer launch their word processing program. The program worked fine yesterday. Which of the following options could BEST be used to fix the word processing program? A. Safe Mode B. Automated System Recovery C. Last Known Good Configuration D. System Restore

QUESTION 817 The contrast ratio for an LCD monitor is BEST defined as the ratio between: A. display resolution and brightness. B. power consumption and output intensity. C. power savings of a comparable CRT monitor and the LCD. D. the darkest and lightest displayed output.

QUESTION 822 Which of the following operating system types will allow a user to utilize 16GB of RAM if installed on a PC workstation

QUESTION 822 Which of the following operating system types will allow a user to utilize 16GB of RAM if installed on a PC workstation A. 8-bit B. 16-bit C. 32-bit D. 64-bit

QUESTION 831 A technician has had several support requests for one PC. The technician has reseated the PCI cards and replaced the hard drive in the PC located in a school cafeteria kitchen. PCs located in the business office or the classrooms have not had this issue. Which of the following is MOST likely causing this PC's issue? A. Faulty RAM B. 240 volt Kitchen outlets C. Power Brownouts D. Excessive Heat

QUESTION 838 A Windows 7 user has documents spread throughout multiple hard drives and wishes to organize and search them in one panel. Which of the following features should they be shown? A. Windows Explorer B. My documents C. Windows Desktop Search 4.0 D. Libraries

QUESTION 844 Which of the following protocols is used to assign an IP address to a host? A. FTP B. ATAPI C. DNS D. DHCP

QUESTION 855 Which of the following ports is BEST to use when adding a network printer in Windows XP? A. USB B. COM5 C. LPT1 D. TCP/IP

QUESTION 860 Which of the following expansion devices would allow a user to utilize multiple hardware profiles to control an external display and power option? A. PCI Express card B. KVM C. PCMCIA card D. Docking station

QUESTION 867 A customer states their computer was fine until yesterday when they heard a pop noise and the computer stopped working. Which of the following components should the technician test FIRST? A. Main system board B. Processor C. Hard disk drive D. Power supply

QUESTION 544 Which of the following ports MUST be open to connect to a PC using RDP? A. 21 B. 80 C. 443 D. 3389

D 3389

QUESTION 903 Which of the following are factors when designing a home theater PC? A. Wireless NIC B. Audio frequency C. Video refresh rate D. Video output

D Video output is the main factor in building a home theater PC. You need to connect the TV or a large display with a PC and HDMI, DVI outputs are needed to show the PC on the display screen.

QUESTION 1228 Which of the following are the BEST features to include in a Home Theater PC? (Select TWO.) A. Liquid Cooling B. VGA Output C. Dual Monitors D. Digital Audio E. HDMI Output F. NFC Capability

QUESTION 352 Which of the following USB connector types can be commonly found on non-iOS mobile devices? (Select TWO). A. Micro-SD B. A C. B D. mini E. micro

QUESTION 1249 A user reports the inability to access a company server using the FTP protocol. A technician finds other ports to the server seem to work normally. The technician has determined the problem is an incorrectly configured software firewall on the user's machine. Which of the following is MOST likely the cause?A. Incoming connections on port 445 are blocked. B. Outgoing connections on port 443 are blocked. C. Incoming connections on port 143 are blocked. D. Outgoing connections on port 80 are blocked. E. Outgoing connections on port 21 are blocked.

QUESTION 1308 A technician cannot communicate with one particular IP address and needs to narrow down where the traffic is stopping. Which of the following commands would be used to determine this? A. nslookup B. ipconfig C. nbtstat D. ping E. tracert

QUESTION 326 Ann, a technician, is tasked with building a workstation that can host multiple virtual environments. Which of the following is the MOST important component for this type of build? A. Specialized audio and video cards B. HTPC compact form factor C. High-end cooling D. Dual monitors E. Multiple CPU cores

QUESTION 946 A technician is tasked with replacing a failed memory module with 204 pins. Which of the following modules will the technician order? A. DDR B. DDR2 C. DDR3 D. SDRAM E. SODIMM

QUESTION 924 Which of the following are the MOST important factors to address when a technician is choosing the components for a CAD workstation? (Select THREE). A. Large drive space allocation B. Powerful sound card C. Multiple network cards D. Multiple large HD monitors E. Powerful video card F. Maximum RAM G. Powerful processor

EFG

Identify the problem

First step in troubleshooting

Port 143 is for

IMAP

Port 3389 is for

RDP

72 or 30

SIMM

port 25 is for

SMTP

QUESTION 921 A client wants a technician to install more RAM on their graphics workstation. The client has provided a 4 GB SODIMM and had problems installing it. Which of the following is the probable reason for this? A. Graphic workstations require flash memory B. The memory is incompatible for the workstation C. Graphic workstations require solid state memory D. The workstation has no available memory slots

SO-DIMM memory is normally used in laptops and small form factor desktops. A graphics workstation is a fully configured PC. Therefore, a DIMM memory is needed to allow it to perform flawlessly. B

Rapid Elasticity

Services can be scaled up or down w/o hardware changes apps storage and users can be easily modified

1366 pin Core i7 (nehalem 1st gen)

Socket B

1156 pin (nehalem 2nd gen)

Socket H / H1

1155 pin Sandy/Ivy Bridge

Socket H2

2011 pin Sandy Bridge-E/EP Ivy Bridge-E/EP Haswell-E/EP

Socket R

775 pins Pentium 4, Core 2

Socket T

Platform

Vendor fully manages OS, virtualiztion, servers, storage, networking. An organizations still managers applications and data

QUESTION 556 Which of the following allows for the FARTHEST transmission distance for data? A. Bluetooth B. Single-mode fibre C. RG-6 cable D. CAT6 cable

Vendor manages Apps, data, OS virtualization, servers, storage, networking (all)

IaaS

Vendor partially manages the OS and manages virtualization, servers, storage and network while the organization partially manages the OS and fully manages apps and data

QUESTION 551 Which of the following will provide the BEST protection against power failures and data loss? A. Auto-switching power supply B. Uninterruptible power supply C. Line conditioner D. Surge suppressor

Vendor partially manages the OS and manages virtualization, servers, storage and network while the organization partially manages the OS and fully manages apps and data

QUESTION 266 An internal SATA connected hard drive can share a data cable with how many other drives? A. 0 B. 1 C. 2 D. 3

802.11 b, g, n

What wireless protocols run on 2.4 GHz

QUESTION 290 Which of the following expansion slots would be MOST commonly used to add peripheral devices onto laptops? A. SD Card Slot B. PCMCIA C. DIMM D. SODIMM

QUESTION 272 After identifying illegal activity on a small business computer, a business owner asks the office secretary to log into the system to retrieve various files. Which of the following aspects of procedural forensic analysis were violated in this scenario? A. Data preservation B. Proper channel reporting C. Initial response identification D. Tracking of documentation

QUESTION 253 A customer requests a technician to build a Home Server PC with a RAID array. The customer will be using a NAS as a backup system. Which of the following RAID configuration with SATA hard drives would provide the BEST performance? A. RAID 0 B. RAID 1 C. RAID 5 D. RAID 10

QUESTION 257 Impact printers use which of the following technology combinations for generating printed output? A. Pin / Ribbon B. Nozzle / Ink C. Drum / Toner D. Heat / Ribbon

QUESTION 258 When diagnosing potential RAM issues, which of the following should be checked for proper configuration? A. Bus speeds B. Fan speeds C. UAC configuration D. CMOS battery voltage

QUESTION 260 Which of the following 802.11 standards has a MAXIMUM bandwidth throughput of 54Mbps and uses 5GHz frequency? A. A B. B C. G D. N

QUESTION 264 A user has a PoE device that does not power on. The technician believes that the switch may not be outputting the appropriate amount of power to the device. Which of the following could be used to test this hypothesis? A. Multimeter B. Toner probe C. Lineman's handset D. Loopback plug

QUESTION 276 A technician has been asked to configure a printer to be shared amongst the users in a small workgroup. Each computer in the workgroup utilizes an existing wireless router for network connectivity. The printer to be configured only connects via USB. Which of the following should be implemented to share the printer so that implementation costs are kept to a minimum? A. Connect the printer to a computer within the workgroup and share it from that computer B. Connect the printer to the wireless router and assign it its own network address C. Connect the printer to an external hardware print server and share it amongst the workgroup D. Connect the printer to a USB hub that each computer in the workgroup has access to

QUESTION 283 Which of the following 802.11 wireless standards provides a maximum of 54Mbps data transmission over an uncongested 5GHz spectrum? A. A B. B C. G D. N

QUESTION 298 Which of the following memory types is normally associated with the RAM in a desktop PC? A. Non-ECC B. ROM C. SODIMM D. ECC

QUESTION 507 A user is explaining a problem they are having to a technician. During the explanation the technician determines what the cause of the problem is. Which of the following should the technician do? A. Wait until the user finishes their explanation and then offer advice B. Ignore the remainder of the user's explanation and then offer advice C. Interrupt the user so that the user does not have to offer more than is needed D. Make a gesture to the user to let the user know that no more explanation is needed

QUESTION 510 Which of the following is the MOST common connection type for external CD-ROM drives? A. USB B. Ethernet C. FireWire D. eSata

`QUESTION 509 A user reports that a thermal printer is leaving the same part of every printed label blank. Which of the following steps should the technician perform FIRST? A. Clean the element B. Replace the printer C. Replace the labels D. Check the printer drivers

QUESTION 549 Which of the following features of Windows allows a device to have a default IP address if a DHCP server is not available?

apipa

QUESTION 243 A building has five rooms each with their own switch. All network packets from each room pass through room five's switch prior to reaching any PC or the Internet. Which of the following LAN topologies is being used at this company? A. Mesh B. Star C. Bus D. Hybrid

QUESTION 245 A technician has been dispatched to install a maintenance kit in a laser printer. Which of the following components should the technician avoid touching when performing the installation? A. Fuser housing B. Transfer roller C. Pickup roller D. Toner cartridge

QUESTION 247 Which of the following socket types supports an Intel iCore second generation processor? A. 775 B. 1155 C. 1156 D. 1366

QUESTION 252 An administrator creates a server to be used for translating a device IP address into a network name. Which of the following ports MUST be enabled for this server? A. 21 B. 53 C. 80 D. 110

QUESTION 267 A company is using employees to load up skids with CRTs and need to have them removed. Which of the following concerns is MOST appropriate regarding environmental safety concerns? A. Proper lifting technique B. Disposal regulations C. Equipment grounding D. Electromagnetic interference E. Electrical fire safety

QUESTION 274 Which of the following is the MAXIMUM connection distance of a Bluetooth device? A. 10 feet (3.05 meters) B. 30 feet (9.14 meters) C. 100 feet (30.48 meters) D. 300 feet (91.44 meters)

QUESTION 280 Anne, a technician, is asked to immediately fix a CEO's tablet that is not connecting to the network, and she realizes it is missing its static IP settings. When she returns to her desk with the tablet to research the correct settings, the CEO comes over and berates her for walking away with the equipment. Which of the following is the BEST way to handle this situation? A. Hand the tablet back unfixed so the CEO is immediately appeased. B. Politely explain the reason for removing the tablet and return it after inputting the settings. C. Complete the settings fix before handing the tablet to the CEO, then immediately inform her Manager. D. Calmly explain why she was correct for taking the tablet.

QUESTION 282 Which of the following RAID types employs two identically sized disks and creates a mirror for data redundancy purposes? A. RAID 0 B. RAID 1 C. RAID 1+0 D. RAID 5

QUESTION 288 A technician is advised that a laptop battery is no longer charging. Which of the following is the BEST way to begin diagnostic testing for a battery? A. Unplug the power supply from the laptop. B. Reboot into the BIOS. C. Test the battery with a multimeter. D. Remove the battery and run on AC power.

QUESTION 263 A user has powered off their computer after a suspected attack and breach. A technician has been assigned to pick up the PC and deliver it to the corporate office. Which of the following should the technician do after receiving the PC? A. Record what the user experienced, the times they experienced it and the effects of the breach B. Image the drive and create a drive hash to prove the contents were not changed in transit C. Document the customer and technician's names, what was received, and the time D. Remove the hard drives as they will be installed into a PC on a "Safe LAN" in the corporate office

QUESTION 269 Which of the following printer types uses an imaging drum as part of the printing process? A. Thermal B. Inkjet C. Laser D. Impact

QUESTION 273 Which of the following is the MAXIMUM data transfer rate of Bluetooth v3.0? A. 1Mbps B. 3Mbps C. 24Mbps D. 54Mbps

QUESTION 285 Which of the following components would MAXIMIZE I/O performance of a graphic design workstation? A. High performance GPU. B. Maximum RAM C. Solid State Drive D. Multicore CPU

QUESTION 287 Which of the following protocols would be BEST used to access the command line interface of a router securely? A. TELNET B. HTTP C. SSH D. SFTP

QUESTION 292 A new high security printer is being installed at a small office, with the requirement that only connectivity over direct line of sight be allowed. Which of the following technologies would BEST achieve this goal? A. FireWire B. Bluetooth C. Infrared D. 802.11n

QUESTION 294 Which of the following cable types has extra shielding built into the cable to guard against EMI? A. UTP B. Multimode C. STP D. Single-mode

QUESTION 296 Joe, a technician, is asked to replace the LCD panel portion of a laptop screen. Upon removing the outside cover, Joe finds loose wires surrounding the LCD panel. Which of the following is the MOST likely purpose of these wires? A. Reduces EMI for a clearer video picture B. Wiring for an a Bluetooth adapter C. Antennas for the wireless network card D. Connections for a high performance video card

QUESTION 297 Which of the following printer components is responsible for flipping the paper over to allow printing on both sides? A. Fusing assembly B. Image transfer assembly C. Duplexing assembly D. Paper registration assembly

QUESTION 306 Which of the following types of memory is PC3-8500? A. DDR B. DDR2 C. DDR3 D. RAMBUS

QUESTION 308 A technician installs three hard drives into a computer. The user would like the drives configured such that the RAID array has the best write performance and if one of the drives were to fail the user would still have a fully operational PC. Which of the following RAID types should the technician configure? A. 0 B. 1 C. 5 D. 10

QUESTION 502 Which of the following types of connectors is used on a VGA cable? A. DVI-A B. RCA C. DE-15 D. BNC

Which of the following frequencies does Bluetooth use? A. 900MHz B. 1.8GHz C. 2.4GHz D. 5GHz

c Blue slots are for fast memory and black ones are for slower memory.

QUESTION 301 Which of the following cable types should be used for analog telephony in a fire safety zone where EMI is known to be high? (Select TWO). A. Plenum Single-mode Fiber B. Plenum Multimode Fiber C. Plenum CAT5e D. PVC CAT6 E. PVC Multimode Fiber F. Plenum STP CAT3

QUESTION 246 Which of the following is a type of Fiber connector? A. RJ-45 B. BNC C. F-Connector D. ST

QUESTION 248 A printer using multi-part forms has just had the ribbon replaced. After running a print job, the end user reports that the print is not visible on the third and fourth copies of the form. Which of the following will correct the issue? A. Decrease the character per minute rate B. Increase the platen gap C. Increase the character per minute rate D. Decrease the platen gap

QUESTION 259 A technician configures a new laptop for a customer and tests it before packing it up. When the laptop arrives, it is unable to connect to any wireless networks. Which of the following should the technician instruct the customer to check FIRST? A. Amount of Installed RAM B. Updated WiFi drivers C. CMOS battery D. External toggle switch

QUESTION 261 A user has a wireless home office and would like to add file storage and print server to the domain. The user has only enough funds to upgrade one feature on the server. Which of the following would be the MOST beneficial upgrade for this PC role? A. Add a second multi-core processor for faster computations B. Add a Gigabit Ethernet card for fast file transfers. C. Replace Windows XP Professional with the newer Windows 7 Home Premium D. Add an additional hard drive to create a RAID 0

Primary corona produces a ____________-charge

negative

Transfer corona produces a _________________charge

positive

QUESTION 1301 A technician is responsible for setting up laptops in a room for a small conference. The laptops need to communicate with each other as well as a workstation in the room. The workstation has a wireless expansion card. A switch is not available for the laptops and they cannot access the corporate network. Which of the following does the technician need to implement? A. Adhoc network B. Bluetooth network C. Serial network D. USB network

QUESTION 1309 A user, Ann, reports that her company laptop cannot pick up a wireless connection in certain areas of a building. However, users working on their laptops in the common areas have Internet connectivity. Which of the following is the MOST likely cause? A. Weak RF signals B. Out of date Ethernet driver C. Enabled MAC filtering D. Duplicate IP addresses

QUESTION 1321 Users have started calling the helpdesk reporting they cannot access resources on the network or the Internet. A technician has verified all hardware connections are operational. Which of the following settings should the technician check NEXT on the router? A. SNMP B. NNTP C. DHCP D. WLAN

QUESTION 1323 A customer struggles with the small print of most smartphones. The customer still likes the idea of using a smartphone for phone calls and work. Which of the following devices should the technician recommend to the customer? A. A tablet B. An e-Reader C. A phablet D. A smart watch

QUESTION 2 A technician is troubleshooting an expansion card in a computer that allows the computer to receive faxes over a VoIP line. The line connected to the expansion card is MOST likely which of the following cable types? A. Coaxial B. CAT3 C. CAT6 D. Multi-mode fiber E. Single-mode fiber

QUESTION 5 A network technician connects a tone generator to an RJ-45 drop. Which of the following is the MOST likely reason for doing this? A. To validate proper wiring of the network jack B. To confirm continuity of the conductors C. To locate the position of the cable on a patch panel D. To test the transmission quality of the connection

QUESTION 8 A technician needs to boot a PC from a USB drive. Which of the following settings should be disabled to accomplish this task? A. Fast Boot B. UEFI Admin Password C. Secure Boot D. Legacy Boot

QUESTION 1312 A technician is connecting a PoE enabled phone and needs to run the drop from the switch that is 55 meters (180.4 feet) away. Which of the following cable types would be the MOST suitable for this purpose? A. Fiber B. Coaxial C. CAT3 D. CAT6

QUESTION 1232 A technician is installing a wireless router to be used as an access point. The company firewall will assign IP addresses to devices on the wireless network. Which of the following settings does the technician need to disable on the wireless router to accomplish this? A. NAT B. DMZ C. PAT D. DHCP

QUESTION 1237 A video projector shows the image from a laptop, but everything is colored blue. Which of the following is the MOST likely the cause? A. Dead pixels B. Video resolution C. Failing lamp D. VGA connection

QUESTION 1307 Which of the following display technologies provides the BEST range of visible colors? A. CRT B. LCD C. Plasma D. OLED

QUESTION 1324 A technician replaces a failed hard drive with a brand new one. The technician boots from a PE CD and attempts to install a custom OS build deployed from the network. The hard drive is visible in the system's BIOS. However, once in the preinstallation environment, the drive is not recognized in the imaging process and the process fails. Which of the following is MOST likely the cause of failure? A. The boot CD has failed and needs to be replaced. B. The hard drive needs to have its configuration manually defined in the BIOS. C. The PC's power supply is not providing enough power to the new hard drive. D. The hard drive has not been partitioned correctly.

QUESTION 4 An IT manager needs to install a large display in a front office area with a lot of natural light. Which of the following display technologies will BEST satisfy the requirements of the design plan? A. CRT B. CCFL LCD C. IPS LCD D. LED LCD

How to calculate pc rating

800MHZ X 8 = 6400 or PC 6400

QUESTION 1253 A PC has been randomly rebooting several times a day. The technician checks the case for overheating and finds the fans appear to be operating normally. Which of the following should the technician check NEXT? A. The motherboard for any sign of swollen capacitors B. The disk drive to determine if it is defragmented and operating properly C. The embedded NIC to ensure it has the latest firmware and drivers D. The RAM to confirm it is the correct type for the motherboard being used

QUESTION 1253 A PC has been randomly rebooting several times a day. The technician checks the case for overheating and finds the fans appear to be operating normally. Which of the following should the technician check NEXT? New VCE and PDF Exam Dumps from PassLeader 220-901 Exam Dumps 220-901 Exam Questions 220-901 PDF Dumps 220-901 VCE Dumps https://www.passleader.com/220-901.html A. The motherboard for any sign of swollen capacitors B. The disk drive to determine if it is defragmented and operating properly C. The embedded NIC to ensure it has the latest firmware and drivers D. The RAM to confirm it is the correct type for the motherboard being used

QUESTION 1258 A small office would like to offer Internet access to customers while onsite. However, customers should not be able to access any corporate data. Which of the following networking features would BEST enable this? A. Configure a guest wireless network B. Implement a DMZ C. Disable NAT on the wireless network D. Disable the SSID E. Assign static IPs for all devices

QUESTION 1265 A user has received an error message when connecting to the wireless network. The error indicates the IP address being used by the user's system is already in use. A DHCP server is used on the network. After having the user disconnect from the wireless network, the technician is still able to ping the user's IP address. Which of the following is MOST likely the cause? A. The user has a statically assigned IP address in the DHCP server scope. B. The system's local firewall is blocking SYN/ACK traffic from the DHCP server. C. The DHCP server's scope has been exhausted and no additional IP addresses are available. D. The user is also connected to the wired network with a LAN cable.

QUESTION 1271 Recently a company updated their network infrastructure. A user reports that a laptop is experiencing slower network speeds since the update. Which of the following would the technician replace, rather than purchase a new device? A. Wireless NIC B. CPU C. RAM D. Hard drive

QUESTION 1277 A technician is building a workstation that will only be used to connect remotely to a server. Which of the following types of PC configurations is BEST suited for this task? A. Thin client B. Home server PC C. CAD workstation D. AV workstation

QUESTION 1283 A customer needs a router that will be able to handle all incoming and outgoing networking traffic independent of the rest of the building. The customer would like the PCs to immediately connect to the Internet and network resources without any additional configuration. Which of the following should the technician do to meet the requirements? A. Configure the router for DHCP. B. Configure the router for NAT. C. Configure the router for port forwarding. D. Configure the router for QoS.

QUESTION 1285 A new company is thinking of upgrading its media workstation in the conference room. The computer will be predominantly used for graphically intensive presentations, slideshows, and video gaming tournaments. Which of the following BEST satisfies the needs of the company? A. High-end video, high-end audio, multicore processor B. Minimum RAM required, network connectivity, high-end cooling C. Media streaming, file sharing, gigabit NIC, dual monitors, TV tuner D. Network connectivity, TV tuner, surround sound audio, dual monitors

QUESTION 1294 A user is trying to use an external hard drive with an incompatible file system. Which of the following tools will allow the user to change the file system on the hard drive? A. format B. defrag C. bootrec D. chkdsk

QUESTION 1305 A network technician has been tasked with deploying new VoIP phones on a network. When the technician plugs the Ethernet cable for the phone into the wall port, the phone fails to turn on. When the technician plugs the Ethernet cable directly into the computer, the computer is able to access the network. Which of the following is the MOST likely cause of this issue? A. The network switch does not support PoE B. The technician is connecting the phone to the wrong type of port C. The firewall on the network is blocking access to the DHCP server D. The Ethernet cable is the wrong type

QUESTION 1317 A user, Ann, is preparing to travel abroad and wants to ensure that her laptop will work properly. Which of the following components of the laptop should be verified FIRST to ensure power compatibility before traveling? A. Wall adapter B. Battery C. Power supply D. Digitizer

QUESTION 1318 A user is notified of file system errors on an external hard drive. Which of the following tools can be used to repair common errors on the drive? A. chkdsk B. diskpart C. format D. sfc

QUESTION 1322 An IT Director wants to increase security on the company website to prevent man-in-the-middle attacks. Which of the following Internet protocols should be implemented to meet the requirement? A. HTTPS B. IMAP C. TELNET D. SMTP

QUESTION 6 A technician receives a call that a client's PC is not booting after a recent test of the building's back- up generators. When the technician arrives, it is discovered that, once powered on, there is no output display or POST beep codes. Furthermore, after 15 seconds, the system's fans begin running much louder and faster. Which of the following is the MOST likely issue? A. The motherboard was damaged by the power test. B. The PC's RAM was affected by ESD. C. The power supply was damaged and is nonfunctional. D. The hard drive was erased due to the power test

`QUESTION 1241 After migrating a network-based print queue to a new server, users are reporting that documents are not printing correctly and print jobs will error out or print garbled text. Which of the following actions will BEST resolve this issue for the affected users? A. Install the correct drivers on the server. B. Delete and reconnect to the print queue on the client machine. C. Restart the print queues on the print server. D. Reinstall the printer drivers on the client desktops.

QUESTION 1302 Which of the following monitor technologies provide the widest viewing angle with rich colors and consistent backlighting? (Select TWO.) A. Light Emitting Diode B. In-Plane Switching C. Plasma D. Twisted Nematic E. Cold Cathode Fluorescent Lamp

QUESTION 1314 A user wants to extend a PC's capacity by connecting external devices. Which of the following connectors will allow the user to accomplish this? (Select TWO.) A. eSATA B. IEEE 1394 C. SATA D. EIDE E. IDE

A customer wants the thinnest laptop possible. Which of the following display technologies typically allows for thinner devices? A. IPS B. OLED C. LCD D. DisplayPort

QUESTION 1233 A technician is installing Hyper-V and is getting an error that the software is not able to be installed. Which of the following processor characteristics should be checked? A. Cache size B. Virtualization support C. Number of cores D. Hyperthreading

QUESTION 1239 A technician is setting up a printer in a training room. The trainer needs to be able to print multiple copies of the training documentation for the classes. Which of the following should the technician configure on the printer to facilitate this? A. Scanning B. Collating C. Faxing D. Duplexing

QUESTION 1255 A technician has just installed a new SOHO router. There are four people sharing the Internet connection, and whenever one specific user comes online and begins streaming media, browsing slows down for the other users. Which of the following settings can the technician adjust so the experience is universal for all users? A. DSL B. QoS C. VNC D. WAN

QUESTION 1262 A technician has connected a laptop to a television via HDMI cable. The entire display cannot be seen on the television. Which of the following settings should the technician modify? A. Keystone B. Resolution C. Privacy filter D. Frame rate

QUESTION 1274 A network administrator has a requirement to implement a WiFi hot-spot for the public. Which of the following should be used for secure access? A. WEP and TKIP B. WPA2 and AES C. WPA and static IPs D. WPA2 and MAC filtering

QUESTION 1275 A laptop is setup at a podium for a presentation but is set to extended desktop. The presenter would like it to show exactly what the laptop screen is showing. Which of the following would be the QUICKEST way to accomplish this? A. Look for the setting in control panel B. Toggle the dual display function key C. Change the screen orientation D. Reboot the laptop

QUESTION 1296 A network printer is online and ready. The accounting group is unable to print to this network printer, but other departments can. Which of the following would the technician use to resolve the problem? A. Replace the printer's network cable B. Modify the security setting of the print spooler C. Restart the TCP/IP print spooler service D. Use the manufacturer's maintenance kit

QUESTION 1297 A user is reporting toner smudging on paper after printing. Which of the following should the technician inspect? A. Print spooler B. Fuser C. Rollers D. Maintenance kit

QUESTION 1306 Which of the following Internet connection types is known to have a significantly higher latency than the others? A. Cable B. Satellite C. DSL D. Fiber

QUESTION 1315 A user works in a public kiosk where their laptop is susceptible to theft. The information can be remotely wiped so data loss is not a concern. Which of the following options should be considered to secure the laptop? A. Use data encryption. B. Use a cable lock. C. Use multifactor authentication. D. Use a strong password.

QUESTION 1319 Which of the following BEST describes the reason a network administrator would task a technician with replacing a hub with a switch? A. The hub did not provide PoE B. The hub had too many collisions C. The hub was out of ports D. The hub had a bad port

QUESTION 1325 A SOHO is considering a purchase of several printers that will facilitate printing on both sides of the media. Which of the following optional add-ons will provide this functionality? A. Collate B. Duplex C. Fast draft D. Paper type

Which of the following devices does a technician need to calibrate as part of an installation? A. Mouse B. Touch screen C. Keyboard D. Video card

A computer technician is responding to a call about a printer that is causing streaks to appear on every printout. Which of the following is the MOST likely cause? A. Duplex unit B. Toner cartridge C. Imaging drum D. Pickup rollers

A new employee has reported that print jobs are printing as garbled text. Which of the following is MOST likely the reason for this issue? A. The printer needs a maintenance kit installed B. The network cable on the printer is unplugged C. The workstation has the incorrect drivers installed D. The employee does not have the proper permissions

A server has been configured behind a firewall and a website has been deployed, but customers are unable to access the website. Which of the following should the technician do to ensure the customers can access the site? A. Place server in DMZ. B. Change DHCP settings. C. Enable port forwarding. D. Adjust QoS settings.

QUESTION 1252 A technician has upgraded the BIOS of a system that is running with multiple hard drives. Afterward, the system will not boot and displays an error message "Operating system not found". Which of the following is the FIRST thing the technician should inspect? A. The hard drive type settings in the BIOS B. The power supply connections to the hard drives C. The boot sequence settings in the BIOS D. The motherboard SATA connectors

QUESTION 1254 A user is reporting that a desktop monitor backlighting is very dim. Which of the following should be performed FIRST when troubleshooting the problem? A. Update drivers B. Reseat the video card C. Use OSD tools D. Replace the monitor

QUESTION 1257 A customer signed up for the mobile pay service to use with their first generation smartphone but it does not work at any place that supports the mobile pay service. Which of the following is missing from the customer's smartphone? A. RFID B. IMSI C. NFC chip D. Bluetooth

QUESTION 1259 There are 20 laptops in a room and they all need to connect wirelessly to the network. Which of the following would be the BEST device to use? A. Switch B. Router C. Access point D. Hub

QUESTION 1267 A technician is planning on running multimode fiber and only needs the fiber runs to be 500 feet (152 meters) in distance. Which of the following connectors should the technician use? A. BNC B. LC C. ST D. F

QUESTION 1278 The device that allows two different networks to communicate with one another is ____. A. a repeater B. a hub C. a router D. an access point

QUESTION 1282 Wearable fitness tracking devices use which of the following technologies to determine user activity levels? A. Digitizer B. Gyroscope C. Accelerometer D. Inverter

QUESTION 1284 Which of the following is used to facilitate communications with a user's smartphone in order to make purchases and payments by proximity? A. Bluetooth B. IR C. NFC D. WPS

QUESTION 1290 Which of the following would need to be enabled on a mobile phone to share its Internet connection with multiple devices simultaneously? A. NFC B. Bluetooth C. Hotspot D. Tethering

QUESTION 1292 A technician connects a second monitor to a desktop. It is physically located to the right of the existing monitor, but the mouse pointer can only get to the second monitor by moving to the left edge of the screen of the first monitor. Which of following display settings needs to be adjusted to get the pointer to move with the physical placement of the monitor? A. Scaling B. Rotation C. Position D. Resolution

QUESTION 1295 A user notices the printer that is used for printing global shipper's labels is missing columns in the printed labels. The special label stock is new and appears to be fine. Which of the following should the technician perform FIRST when troubleshooting this problem? A. Remove any stuck labels from the paper path B. Clean the pickup rollers and check them for wear C. Clean the print head with approved materials D. Replace and realign the print head

QUESTION 1298 A technician needs to run a diagnostic DVD on a laptop running Windows 8.1. After setting the boot order in the UEFI BIOS to the internal DVD-RW drive, the laptop still boots into Windows. Which of the following settings needs to be adjusted in order for the laptop to boot from the DVD-RW drive? A. TPM B. Virtualization C. Secure boot D. UEFI BIOS password

QUESTION 1303 Which of the following types of media connectors carries digital video as well as audio? A. DVI-D B. DVI-A C. HDMI D. VGA

QUESTION 1310 The loud clicking noise coming from a faulty hard drive is MOST likely created by ____. A. the coil reversing polarity in an endless loop B. one or more bad spindle motor bearings C. repeated motion of the read/write head armature parallel to the platter D. the solid state read/write head scratching the platter surface

QUESTION 1313 After receiving a call from an executive, a technician walks into a meeting room to find that the projector is not showing the screen of the executive's laptop. The projector shows a message that reads "No video signal". Which of the following is the FIRST thing that the technician should do? A. Adjust the laptop's screen brightness B. Replace the projector's bulb C. Verify the VGA cable is connected D. Ensure secondary display is enabled

QUESTION 1316 A machine receives an IP address starting with 169.254.x.x when which of the following occurs? A. When the machine is using IPv6 B. When the next IP range begins with 169.253 C. When the DHCP server does not respond D. When the operating system is Unix or Linux

QUESTION 1273 A user is unable to show an Android smartphone display on a TV. Which of the following settings should the technician check to resolve this issue? A. Multi-window B. Air view C. Air browse D. Screen mirroring

QUESTION 1260 For which of the following types of printers should a technician obtain a maintenance kit containing a fuser, transfer roller, and pickup rollers? A. Thermal B. Impact C. Inkjet D. Laser

QUESTION 1263 A small company needs to print several color copies of the same contract to go to various departments and customers. Which of the following printers will be the QUICKEST? A. 3D printing B. Thermal printing C. Impact printing D. Laser printing

QUESTION 1264 Joe, a technician, is preparing to replace a laptop screen. This laptop has a touch screen to support Windows 8.1 in order to use the Metro tiles. Which of the following is the FIRST step the technician should perform? A. Remove the laptop bezel B. Document and label each cable and screw location C. Organize the replacement parts D. Refer to the manufacturer's documentation

QUESTION 1266 Which of the following features is an advantage of a switch over a hub? A. A switch routes packets instead of frames to different networks. B. A switch divides bandwidth among connected devices. C. A switch broadcasts the data frames to every connected device. D. A switch sends data frames to the correct connected device.

QUESTION 1279 A technician is working on a laptop with a failed Ethernet port caused by ESD. Which of the following is the simplest solution to restore network connectivity? A. Re-solder the network connector B. Replace the Ethernet daughter board C. Update the Ethernet driver D. Enable wireless and connect to the WAP

QUESTION 1288 A client, Ann, is having issues with a PC shutting down. There are no error messages displayed before the system powers off. Ann reports that this started after she installed and began using CAD software. The hard drive, video card, and RAM all meet the software requirements and have passed diagnostics. Which of the following is MOST likely the issue? A. The video card has 3D acceleration disabled. B. The hard drive is IDE instead of SATA. C. The hard drive needs to be repartitioned. D. The PSU is underpowered for the system.

QUESTION 1289 A user has downloaded an image file and needs to install an application from the image. When trying to execute or open the file, an error is displayed. Which of the following should the user perform? A. Download a different file from the website B. Rename the extension of the file to a known extension C. Verify the MD5 hash of the downloaded file D. Mount the file as an emulated DVD

QUESTION 1304 The technician is troubleshooting a connection issue between the switch and the wall jack. The user is plugged into the jack; however, there is no connection. The technician goes into the switch room to see if the cable is plugged into the switch, but none of the cables are labeled. Which of the following tools would the technician MOST likely use to find this cable? A. WiFi analyzer B. Loopback plug C. Multimeter D. Tone generator

QUESTION 1311 Which of the following expansion ports would be used to enable transfer of power, data, and video to peripheral devices on an Apple computer? A. HDMI Video B. Lightning C. USB 2.0 D. Thunderbolt

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