911 National Exam
Which of the following best describes the goals of emergency radio communications?
Accuracy , Brevity, Clarity
Which of the following is an appropriate response to a caller who states she saw a man walking down the highway holding what appeared to be a rile in a gun case 20 min ago?
Advise the units of the information and description,location, direction of travel, time delay
The crisis clinic calls about a person who has sliced their wrists. upon arriving at the location, the patient is taken to the hospital. The crisis clinic calls back and ask the condition of the patient. which of the following is the best practice?
Advise them the patient was contacted an treated appropriately
Which of the following is NOT an appropriate response to a person reporting verbal threats?
Advise threats are free speech and not criminal
In th event a 911 hang up call back is busy, which of the followingis NOT an appropriate initail action by the call taker?
Assume the caller is okay
ALI
Automatic Location Identification
ANI
Automatic Number Identification
An e911 hang-up occurs from a hs cafeteria. In calling back, a teen answers and says everything is okay, which of the following would be the next best appropriate action.
Call the hs office and send police or school security officer if available
A female caller is concerned about symptoms she is experiencing after coming into contact with a white powder from an envelope. Which of the following is the most appropriate action?
Check on the local procedures for handling this type of call
CAD
Computer Aided Dispatch
Which of the following best describes the handling of information of patient condition and medical calls to 911
Considered to be confidential
radio transmission addressing methods should be
Consistent
what is the obvious response to a person found obviously dead with rigor mortise
DOA
In a CAD entry, which of the following is the proper abbreviation for Avenue?
Depends by agency
Which is the best practice when receiving a PASS alarm
Dispatch is responsible for acknowledging a part of such device sounding and ensure all personnel is aware of the alarm.
Which of the following is one solution to wireless location technology?
GPS
GPS
Global Positioning System
A teen calls from a cell phone stating that he set a school on fire. after confirming the location of the school which of the following questions should be asked?
How long ago was the fire set?
Which of the following may be a result of selecting an improper call type in a typical CAD system?
Incorrect recommended units and priotrity
If a six-year-old child falls from a tree, which of the following questions offers the most critical information?
Is he conscious
Which of the following best describes privacy regarding HIV patients?
No transmission about HIV status is permitted
Which of the following is not used to determine the EMD protocol card?
Patient level of pain
PSAP
Public Safety Answering Point
Which of the following is typically received by MDTs
Respondents obtaining info electronically from dispatch
Which of the following describes GPS
Satellites orbiting earth
While on the line with a couple engaged in a domestic dispute, a call taker hears one member accuse the other of child abuse. which of the following is characteristic of the information?
The abuse information must be reported
Which of the following is the purpose of immunity laws?
To keep 911 workers from excessive lawsuits
a call is received from a hysterical person reporting a fire in the kitchen. the fire depart is promptly dispatched. two minutes later the same person calls back to report the fire is out and the FD is no longer needed. which of the following is an appropriate course of action?
Update the responding units with the new info and DO NOT cancel the call
a caller with an ALI display states that his child is not breathing. Which of the following is the most important next question.
What is your address
which of the following is not a component of a negligence lawsuit
a timely trail/docket
a person calls to report their 40 yo father is not breathing and has no pulse. the dispatcher receiving the report never dispatches emergency medical services. consequently, the pt dies. the failure to act may be considered ...
a tort
ALS
advanced life support
if a caller reports that a rusty grenade is found under the porch, which of the following is the most appropriate initial action
advise the caller not to disturb the device and dispatch appropriate units
Which of the following is not an appropriate response to a person reporting verbal threats?
advise threats are free speech and not criminal
during a 911 hang-up call, if the line is busy and an operator interrupt is not possible, which of the following is not an appropriate action by the call taker
advise units to cancel
which of the following best describes the tool of "sequencing" of emergency call-taking?
allows the most important information to be gathered fist.
a call taker recec=ives multiple 911 calls from 2 different screaming calles angry about the cutting sown of a tree on th property line. whoch of the following is the best way for the call taker to ensure the lnes are not tied up by calls from this gruop
ask for the caller's address, phone number and name and send officer to the location
A caller calls to complain of chest pain but wants no response. The caller only wants to know what type of chest pain is a heart attack. the call-taker should:
attempt to convince the caller to get checked out by sending a unit or to go to the hospital because chest pain could be life threatening
if an officer is reassigned t call and the complainant is expecting a response, dispatch should
attempt to notify the complainant of the delay as soon as possible
BLS
basic life support
a call taker receives a call froma child reporting a hous fire. other children are lughing in th background and when more info is requested they hang up. what do you do?
call back and take action according to the results and your agency protocol
a caller with an ALI display hangs up after stating, "My father is molesting my sister." If upon calling back an adult male answers, which of the followings characteristic?
calls of this nature must be investigated by following procedures
which of the following best describes 911 recordings?
can be release under certain guidelines
a call taker receives a call form the very depressed man who a cell phone who's is possibly suicidal. Which of the following is most important to consider when deciding the sequence of questions the call taker should ask?
cell phones often disconnect
When a 'silent' call is received at a PSAP, the call taker must:
check the call for TDD/TYY
Which of the following is characteristics of the incident command system?
command control and coordiantes
a teenage boy calls e911 to report t he has just accidentally shot his friend in the head. If there is a full ALI display, which of the following is the most important action to take?
confirm the address and phone number
According to EMD protocol, Which a actions must be taken first if a woman state he child is possibly chocking and cannot breathe?
confirm the location of the caller
if a 911 call is received and the caller hangs up without communicating, which of the following may NOT need to be done immediately?
contact our supervisor to tag the call
a call is received reporting a large jumbo jet crash. which of the following actions should be taken first?
determine the exact location of the crash site
the communications center receives a report of a construction worker who has become trapped in a ditch while installing a natural gas pipe. which of the following actions should be taken first?
determine the exact location of the incident
a car on routine patrol declares shots fired over the radio. which of the following actions must be taken FIRST?
determine the exact location of the unti
Which of the following is most characteristic of a wireless phone call to 911
differs from area to area and agency to agency
a call taker receives a call for medical aid from a recognized mentally ill person who has called in the past. The caller is requesting medical attention again, the third day in a row, and the last two calls were false alarms. Which of the following action should be taken by the caller if any?
dispatch ambulance and police
an e911 call come in and is immediately disconnected. the only sound hear on the line was that of a person gasping. IF the line back in gets a busy signal, which of the following is the best to practice?
dispatch appropriate emergency personnel to the ALI address
a call is received from a police officer's girlfriend who wishes to report that the officer kicked her in the stomach. the officer is our friend and in a convo. the previous night, he mentioned he was ending the relationship because she was violent. This call may be a form of retaliation. Which of the following action should be taken to handle this delicate situation.
dispatch the call as an domestic violence call
Which of the following would be appropriate if a patrol officer is dispatched to a low priority call and a high priority call is received?
dispatch/command may reassign the officer to the higher priority
What is the number one rule when dealing with difficult calls?
dont take it personally
The best practice for police ursuits is that all transmissions from an officer are
echoed
polic persuit transmissions from an office should be...
echoed
How does public safety define EMS
emergency medical service
EMS
emergency medical services
Which of the following best describes the rationale for echoing
ensures the message was recivesd as intended
Which is most important regarding safety during a pursuit
ensuring all units on the air hear vital details
the ics assumes which of the following
first public saftey official to arrive on the scene become the initail incident commander
What three components does a fire require
fuel, heat,02
What should a call taker tell a caller if he is ina burning building
get out safley
Which of the following individuals use TDD TYY device to communicate?
hearing impaired
Which of the following question determine the response type to a brush call?
is the fire near any structures
If a homicide is witnessed, a call taker should
keep the caller on the line until an officer arrives
which of the following best determines the "priority " of a call
level of severity
if a mentally ill caller has called over 15 times, which of the following is appropriate or the next time she calls?
listen for any indication she may be in trouble on this call and send an officer for a welfare check
PBX calls may create a problem for 911 becaseu they
may not give the correct location
what should a dispatcher do if fire units are communication on a secondary/ alt. channel
monitor
If a hysterical male calls to report a deer lying in the middle of the road, What is the most appropriate FIRST action?
obtain the exact location of the animal
Which of the following can be used to calm hysterical callers?
persistently repeating a message to a caller
which of the following is required by an ics
pio
safety on the emergency radio is affected by the dispatcher's vice and...
professionally controlled confident tone
what do fire enunciation panels do
provide location of the fire
which of the following best describes a secondary PSAP?
receives calls form a primary
In the event a 911 hang up call is answered, the call taker should...
remain on the line with the caller until units arrive if possible
Which of the following describes a fire shelter
saftey device of last resort by wildland fire fighters trapped by wildfires
only one ambulance is available. What should a dispatcher do if they get calls for an ambulance for a police officer that has been shot and a baby chocking and turning blue.
send ambulance to baby and stermine condtion of the officer
a caller states her 21 yo daughter did not come home from work and she is concerned because her daughter has been receiving death threats from her ex-husband. Which of the following is the best practice?
send an officer to the call
upon answering an E-911 call, a caller is yelling screaming, and cursing at the call taker. the call-taker tries to calm the caller down, but nothing is working. the address and phone number are displayed on the call taker's CAD screen, but the caller cannot verify the actual address or the problem. Which of the following actions should be taken by the call taker?
send appropriate units to to ALI displayed
a caller states he burned a large pile of wood in a field behind his house, which he then soaked with water. now he says only smoke remains. He thinks that a neighbor has call it in as a fire; however no call was received at your center. Which of the following is the best practice?
send the fire department and notify the caller of this action
Which best descries anaphylatic shock?
sever allergic reaction
When fire dispatch gets a radio transmission from units describing the scene, it is called a
size up
Which is a major symptom of cerebrovascular accident
slurred speech
domestic violence laws often require police to
supply information shelters
Which of the following best describes something about the Phase 1 Wireless Act?
the call back number must be passed to the PSAP
which best describes a second alarm fire
the first dispatched units cannot suppress the fire and a second group is dispatched
the phone number of the caller is only important when:...
there is any call generated
In the event, a caller appears to be abusing 911 with continuous hang-ups, inappropriate language, false calls which of the following is NOT appropriate?
treating watch call like any other call, until another action is taken.
What is appropriate action if you receive a water flow alarm and a few minutes later the alarm company calls and canels call
update the responding units with the new information
a girl calls and states that she has just shot her brother. Which of the following questions address officer safety.
was this intentional
when should an EMD offer pre-arrival instructions to a caller
when the caller is willing and able to perform them
How does a wire line phone differ forma wireless phone
wire line phones transport ALI/ ANI to the e911 center.
Which of the following best describes a PASS device used by a firefighter?
works when a firefighter is in distress