9.14.7 Practice Questions Operating System Troubleshooting

Don is an accountant in the Finance department, and for the last several months has been testing an online accounting program. After speaking with his manager, Don receives permission to download a streamlined version of the software, which requires a local installation. After downloading, Don tries to install the application on his Windows 10 workstation, but the operating system does not allow it. Out of frustration, he calls the Help Desk. The Help Desk personnel comes to Don's machine and installs the application without issue. Which of the following is the MOST likely reason Don could not install the application?

Insufficient permissions

On a Windows 10 system, which Task Manager tab would you use to adjust the priority given to a specific program?

Details

A user calls to report a problem. She is trying to install an application on a Windows 10 system, but cannot. In the past, she installed applications on her Windows XP system without any issues. Her user account has always been a member of the Power Users group. Which of the following is MOST likely causing the installation issue?

Her group membership denies program installation on this operating system.

One of the programs that launch automatically at startup is causing your Windows 10 workstation to lock up. You have examined the Startup folder, and the problem application is not present. Which Windows utility should you use to prevent the program from starting automatically?

On a Windows 10 system, use the Startup tab in Task Manager to enable or disable startup applications.

You have a Windows 7 computer that was recently upgraded from Windows XP. An installed application worked fine in Windows XP, but now does not run in Windows 7. You have checked the application vendor's website, but there is no update available. Which of the following will MOST likely allow you to run the application? (Select TWO).

Run the application in compatibility mode. Run the application in XP Mode.

While browsing the Internet on a Windows 10 workstation, the Internet Explorer browser window hangs and stops responding. Which Task Manager tab would you use to end Internet Explorer? (Select two.) -Performance -Services -Details -Users -Processes

The Processes tab lets you switch to, start, or end an application. You could also use the Details tab to kill the process associated with the Internet Explorer application. Use either tab to stop a program that is not responding.

On a Windows 10 system, which Task Manager tab would you use to adjust the priority given to a specific program?

Use the Details tab to adjust the priority of a specific program

Which of the following tools can you use to start the Print Spooler service if it is currently stopped? (Select three.)

Use the Services console, the Services tab in Task Manager, or the net start command to start a stopped service.

You have a Windows 10 system that was recently upgraded from Windows 7. One of the installed applications worked fine under Windows 7, but now does not run in Windows 10. You have checked the application vendor's website but there is no update available. To be able to run the application, which of the following is the next BEST step to try?

Use the compatibility mode in Windows to run older applications as if they were running under a different operating system version. Compatibility mode creates a shim or a layer that makes the application think it is running in a Windows 7 environment.

You have a custom database application that your company has been using for several years. The application worked correctly when your organization used Windows XP systems. Recently, you purchased new Windows 10 systems for your sales team members. Each user is a member of the Users group on the local systems. You installed the custom application successfully. When the sales employees log on and try to run the application, the program splash screen loads, but then seems to hang. Which of the following is the BEST first step to take in troubleshooting this issue?

You should first try elevating permissions. Many older applications assume that users have administrator permissions to certain files or folders.-->Run as Administrator