Administrative Medical Assisting Ch5

How many prescription pads should each doctor have to ensure office security? a. 1 b. 2 c. 3 d. 4

a. 1

What are fires classified by? a. Type of burning material b. Type of fire c. Type of manufacturer d. Numbers

a. Type of burning material

The first thing a receptionist should do when a patient enters the office is a. request the insurance information. b. greet the patient. c. close all computer applications. d. escort the patient to an exam room.

b. greet the patient.

When patients have spent more than 30 minutes in the waiting room, a. they should be told to keep waiting. b. they should be given an option to reschedule. c. you should tell them it will just be a few more minutes d. do nothing because patients generally expect to wait 60 minutes or longer.

b. they should be given an option to reschedule.

How many fires are reported in the workplace in the United States on an average day? a. 50 b. 100 c. 200 d. 500

c. 200

The proper fire extinguisher to use in the event of an electrical fire is a a. Class A extinguisher. b. Class B extinguisher. c. Class C extinguisher. d. Class D extinguisher.

c. Class C extinguisher.

In catastrophic situations, who are the front-line defenders for American citizens? a. Doctors and nurses b. Firemen c. Health care workers d. Citizens

c. Health care workers

A pandemic emergency involves a. any natural disaster that occurs worldwide. b. a new infectious virus that could infect all types of animals. c. a new infectious virus with the capability of human-to-human transmission. d. a Pan-American event of any type.

c. a new infectious virus with the capability of human-to-human transmission.

Registration forms a. should be updated every other year. b. are no longer used because of privacy rules. c. are important records of patients' personal data and insurance information. d. do not need to be completed accurately because they contain no medical information.

c. are important records of patients' personal data and insurance information.

The science of fitting workplace conditions to the capabilities and natural movements of the human body is known as a. physiology. b. chiropractics. c. ergonomics. d. kinesiology.

c. ergonomics.

A written plan that helps eliminate the risk that employees may experience when there are dangerous contaminates in the medical office is called a(n) a. protective equipment plan. b. compliance control plan. c. exposure control plan. d. at-risk employee plan.

c. exposure control plan.

To ensure office safety, mark all equipment with a. the name of the manufacturer. b. the serial and model number. c. identifying marks. d. all of the above.

c. identifying marks.

If the office is orderly, the surroundings clean and cheerful, and the receptionist friendly and well-groomed, patients will likely be a. more talkative. b. more friendly. c. more relaxed. d. on time.

c. more relaxed.

A plastic card that interacts with a computer system and holds the patient's account number and all the patient's information is called a a. patient history card. b. patient information card. c. registration member card. d. medical record card.

c. registration member card.

A medical history form a. is completed only by returning patients. b. is sent to the patient's former physician to gather information. c. should be completed by each new patient. d. is never completed by an established patient.

c. should be completed by each new patient.

A patient instruction form may include a. medications. b. precautions. c. date of next appointment. d. All of the above

d. All of the above

Individuals who are physically impaired a. should be scheduled to allow extra appointment time. b. may need parking closer to the door. c. may need assistance getting into the office. d. All of the above

d. All of the above

Which of the following is an important safety feature of the waiting area? a. The carpet should be in good repair. b. Unused electrical outlets should have safety covers. c. Electrical cords should be placed behind furniture. d. All of the above

d. All of the above

Which of the following is an inappropriate welcoming remark? a. Good morning, Mrs. Jones. b. Hello, Mr. Smith. c. Nice to see you, Ms. Hall. d. Hey! How are you?

d. Hey! How are you?

To guide your actions in the event of a fire, remember the acronym RACER. What does the acronym stand for? a. Rescue, Alert, Confine, Extinguish, Relocate b. Rescue, Alarm, Close doors, Evacuate, Relocate c. Rescue, Alert, Confine, Extinguish, Run d. Rescue, Alarm, Confine, Extinguish, Relocate

d. Rescue, Alarm, Confine, Extinguish, Relocate

In a large-scale disaster, key priorities include a. preventing the loss of life. b. doing the most good for the most people. c. working to alleviate harmful conditions. d. all of the above.

d. all of the above.

Preregistration may be performed by a. mailing, e-mailing, or faxing the registration form. b. interviewing the patient over the telephone. c. having the patient use a registration kiosk. d. all of the above.

d. all of the above.

The receptionist should be aware of community resources, which are offered by a. national and state agencies. b. county and city agencies. c. private agencies. d. all of the above.

d. all of the above.

Toys for children in the reception area should a. contain easy-to-assemble parts. b. all be soft. c. produce a variety of musical sounds. d. be clean, durable, and age-appropriate.

d. be clean, durable, and age-appropriate.

Before the patient arrives, the receptionist should a. be prepared for his or her arrival and able to greet the patient by name. b. be prepared to allow patient privacy instead of greeting him or her. c. take no extra measures to use a customized greeting so that all patients are treated equally. d. read all of the entries in the patient's chart to become familiar with his case.

a. be prepared for his or her arrival and able to greet the patient by name.

A great number of managed care insurance plans a. may require preauthorization from the PCP to see a specialist. b. require preauthorization for primary care physicians. c. always cover vision examinations. d. have higher copays than other types of plans.

a. may require preauthorization from the PCP to see a specialist.

When someone uses another person's name or insurance information to falsely obtain medical services or products, this is known as a. medical identity theft. b. grand larceny. c. forgery. d. the Red Flags Rule.

a. medical identity theft.

Information concerning the various dangers and other properties of chemicals and reagents in a medical facility is documented a. on MSDS. b. through FDA regulations. c. on CDC sheets. d. by the physician.

a. on MSDS.

Patients with physical impairments a. prefer to be treated in the same manner as nondisabled individuals. b. should be spoken to sympathetically. c. expect and should deserve special priority treatment. d. usually do not need someone to escort them throughout the office.

a. prefer to be treated in the same manner as nondisabled individuals.

The reception area a. should always be kept clean and neat. b. should include a smoking area. c. should be kept at a cooler-than-normal temperature to benefit patients with hypertension. d. should always have beautiful fresh flowers on display.

a. should always be kept clean and neat.

A common cause of injury in a medical office is a. slipping, tripping, or falling. b. an injury from an electronic stapler. c. improper lifting. d. all of the above.

a. slipping, tripping, or falling.

If a patient does not provide any health insurance information on the registration form, a. the patient may be expected to pay at the time of service. b. it is acceptable, because the information is all optional anyway. c. the doctor will refuse to see the patient. d. that patient's records need to be filed separately from those with insurance.

a. the patient may be expected to pay at the time of service.

The ideal thermostat setting for the reception room is a. 64 to 68 degrees. b. 68 to 72 degrees. c. 72 to 76 degrees. d. 76 degrees or above.

b. 68 to 72 degrees.

Which of the following is inappropriate in a patient waiting room? a. Magazines b. Fragrant flowers c. Water cooler d. Educational brochures

b. Fragrant flowers

Safety and health conditions in the medical office are regulated by a. HIPAA. b. OSHA. c. CDC. d. CMS.

b. OSHA.

The rule requiring that all health care providers who act as creditors have a written identity theft detection and prevention program is called the a. HIPAA Privacy Rule. b. Red Flags Rule. c. Security Rule d. Fair Credit Rule

b. Red Flags Rule.

Use of a patient sign-in sheet is a. encouraged so that patients can get to know each others' names. b. a breach of privacy if it prompts patients to reveal "reason for visits." c. discouraged because it increases the chance of a waiting patient being overlooked. d. not considered a violation of privacy by HIPAA because compliance laws do not affect the reception area.

b. a breach of privacy if it prompts patients to reveal "reason for visits."

To ensure office safety, space heaters should a. never be used. b. be used only if absolutely necessary. c. be kept six feet from combustible materials. d. be watched carefully when extension cords are connected.

b. be used only if absolutely necessary.

A personalized greeting a. conveys an unprofessional environment. b. builds trust and confidence. c. should never involve touching the patient. d. should always include calling the patient by his or her first name.

b. builds trust and confidence.