Advantages of Buying an Existing Business, Small Business Start-up Trends, Business Strategy Implementation, Financial Plan, Entrepreneurs, Franchising Agreement, Job Rotation, Delegation, Recruiting, Job Analysis, Performance Appraisal, Individual...
Person's ability to get along with others in an organization
Agreeableness
Act that requires employers to provide reasonable accommodations for employees with disabilities
Americans with Disabilities Act
First step in human resource planning
Assessing external and internal trends
Risk assumed by entrepreneurs
Assuming the risk of a start-up
Beliefs and feelings that people have about specific ideas, situations, or other people
Attitudes
Financial document that shows a listing of all the organization's assets and liabilities
Balance sheet
Process of studying policies and practices of other organizations to improve performance
Benchmarking
Things of value other than compensation that an organization provides to its workers
Benefits
Components of the financial plan (excluding cash budget, income statement, and balance sheets)
Break-even chart
Organizational design characterized by formal and mechanistic structural arrangements
Bureaucratic control
Summary of the business strategy and how it is to be implemented
Business plan
Act that makes it easier for employees to sue an organization for discrimination
Civil Rights Act of 1991
Dimension of quality that refers to the ability of a product or service to conform to specifications
Conformance
Control mechanism that sends instructions to the automatic machine in automation
Control mechanism
Controllers used by large organizations to gather and assimilate relevant information
Controllers
Departmentalization used by Siemens One to group employees together that serve the same client
Customer departmentalization
Process of assigning a portion of work to others
Delegation
First step in designing operations systems
Determining the product-service mix
Aspects of business that a firm performs better than other companies in the same industry
Distinctive competencies
Dimension of quality that refers to a measure of product life
Durability
The idea that the manufacturing costs per unit decrease as the number of units produced increases
Economy of scale
Primary reason for delegation
Enable managers to get more work done
Effect of using product departmentalization on speed and effectiveness
Enhanced
Involvement in planning and organizing activities of a business venture
Entrepreneurs
Market in which several large firms compete according to relatively well-defined criteria
Established market
Advantage of buying an existing business
Established supplier relationships
Flow of information from the machine back to the sensor in automation
Feedback
Layout used when creating a few very large and complex products
Fixed-position layout
Dimension of quality that refers to the ability of a product or service to be used for multiple purposes
Flexibility
Process of forecasting the external labor supply
Forecasting the external labor supply
Example of dysfunctional behavior
Harassment
Organization's investment in attracting, retaining, and motivating an effective workforce
Human capital
Special compensation opportunity that is usually tied to performance
Incentive
Financial document that summarizes the financial performance of an organization over a period of time
Income statement
Category of temporary workers
Independent contractors
Psychological, emotional, and physical attributes that vary from person to person
Individual differences
Control of information resources in organizations
Information control
Consideration of current employees as candidates for openings
Internal recruiting
Systematized procedure for collecting and recording information about jobs within an organization
Job analysis
Document that lists the duties of a job, the job's working conditions, and the tools, materials, and equipment used to perform it
Job description
Determination of an individual's work-related responsibilities
Job design
Attempt to assess the worth of each job relative to other jobs
Job evaluation
Method used to balance the negative aspects of specialization by allowing workers to do a different type of work each day
Job rotation
Contributing factors to reasons for failure
Launching the business in spare time
Characteristics of organizations that use bureaucratic control
Limited employee participation
Dimension of emotional intelligence (EQ) that involves managing emotions
Managing emotions
Recent trends in small-business start-ups
Minorities and women starting more new businesses
Result when we experience an optimal level of stress
Motivation
Job specialization used in the National Football League
NFL teams use job specialization
Control of operations resources
Operations control
Managerial activities used to transform resources into products or services
Operations management
Process of subcontracting services and operations to other firms
Outsourcing
Control method used to reduce resistance to change
Participation
Set of processes by which an individual becomes aware of and interprets information about his or her environment
Perception
Dimension of quality that refers to the ability of a product or service to perform its intended function
Performance
Formal assessment of how well employees are doing their jobs
Performance appraisal
Control related to human resources
Performance appraisals
Examples of businesses operating in the service industry
Pet care salons, skin clinics, and day care centers
Control that provides a basis for rewarding employees
Postaction control
Control related to human resources used in evaluating job applicants
Preliminary control
Layout used in a hospital where different areas are designated for specific tasks
Process layout
Layout used in a toy manufacturing factory where employees are stationed along the assembly line
Product layout
Budget that shows the anticipated differences between sales or revenue and expenses
Profit budget
Agreement between an individual and an organization regarding expectations
Psychological contract
Totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs
Quality
Review method that compares each employee with a fixed standard
Rating
Process of attracting qualified persons to apply for open jobs
Recruiting
Description of furloughing
Reducing pay and hours but keeping benefits
Dimension of quality that refers to the ability of a product or service to be produced consistently
Reliability
Type of business that sells directly to consumers products manufactured by other firms
Retail
Control process that involves modifying recommendations based on feedback
Screening control
Control process that relies heavily on the feedback process
Screening control
Dimension of quality that refers to the ability of a product or service to be repaired
Serviceability
Privately owned business with sales and assets that are not adequate enough to meaningfully influence its environment
Small business
Number of people who report to a particular manager
Span of management
Number of subordinates reporting to a particular manager
Span of management
Potential disadvantage of using a budget
The budget can be applied too rigidly
Reason a manager might be unwilling or hesitant to delegate
The employee may not do the job well
Advantage of starting a business from scratch
The entrepreneur is free to choose inventories and locations
Advantage of a franchising agreement
The franchisee can easily establish a business with reduced risks
Most significant disadvantage to owning a franchise
The franchisee may have to pay a high start-up cost
Advantage of the realistic job preview
The person hired will be more likely to remain in the job for a longer period of time
Result when an employee is satisfied at work
They tend to be absent less often
Personality type based on the Myers-Briggs framework
Thinker
Goal of effective controls in organizations
To successfully regulate and monitor activities
Group of small investors seeking to make profits on companies with rapid growth potential
Venture capital companies
Management policy decision about whether a firm wants to pay above, at, or below the going rate for labor
Wage-level decision
Control system considered to be flexible
When it can accommodate change