All HW

An example of raw data from an automobile manufacturer would be:

1 Subaru Outback sold January 7, 2015 in Mount Kisco, New York for $25,000.

What is the estimated growth rate for information systems managers' jobs through 2020?

15%

Approximately how many adult Americans are online?

227 million

What percent of U.S. businesses have some form of remote work program?

55 percent

What percent of the Fortune 500 companies uses Twitter to communicate with their customers?

80 percent

Which of the following is the best definition of an information system?

A set of interrelated components that collect (or retrieve), process, store, and distribute information to support decision making and control in an organization

Which of the following is an important skill for an accounting major?

An understanding of online transaction and reporting systems

Which of the following is an important skill for a marketing major?

An understanding of product management enterprise systems

Which of the following is an example of a business using information systems to create new products and services?

Apple's creation of the iPad

________ provides software tools to automate development methodologies and reduce the amount of repetitive work in systems development.

CASE

Groups of objects are assembled into software components for common functions, which can be combined into large-scale business applications, in which type of software development?

Component-based development

Transferring data from a legacy system to the new system would be defined by which system design specification category?

Conversion

The culture of UPS places service to the customer among the company's highest business objectives, which is reflected in their use of information systems to enable customer tracking of their packages. Based on your reading of Chapter 1, why is "culture" an important factor to consider when building information system solutions to business problems?

Culture affects how information system solutions are implemented and used.

To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross-references this data to popular clothing styles. Which of the following business objectives is this information intended to support?

Customer intimacy

As discussed in the chapter opening case, the San Francisco Giants are taking advantage of wireless technology to do which of the following?

Enhance fan experience

Which of the following would not be considered part of the implementation phase of problem solving?

Evaluating a selection of software packages for implementing a new business process

A(n) ________ shows each task as a horizontal bar whose length is proportional to the time required to complete it.

Gantt chart

You have been hired by a pharmaceutical company to evaluate its portfolio of systems and IT projects. Which types of projects would be best avoided?

High-risk, low-benefit projects

Assume you work for a package delivery service in a major metropolitan area and that the business has been losing customers for several years. You have been asked to find a solution to this problem. What is the correct way to proceed?

Identify the problem, design alternative solutions, choose the best solution, and then implement the solution.

As a technical project manager you have decided to propose implementing a prototyping methodology for a small web-based design project. What is the first step you will follow in this project?

Identify user requirements.

Which of the following types of systems development is characterized by significantly speeding the generation of information requirements and involving users at an intense level in the systems design?

JAD

An example of a business using information systems for supplier intimacy is:

JCPenney's information system that allows its contract manufacturers to see what garments have been sold and need to be replaced.

Which of the following is not one of the unique considerations in developing applications for a mobile platform?

Keyboard configuration

According to the chapter case, which of the following is not one of the problems created by the Great Britain's National Health Service (NHS) booking tool, Choose and Book?

Lack of paper trail

Which is the last step in developing a new information system?

Maintenance

Which of the following fields deals with behavioral issues, as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm?

Management information systems

In 2015, what percent of Internet users will access the web through mobile devices?

More than 60 percent

Walmart exemplifies the power of information systems coupled with excellent business practices and supportive management to achieve which of the following?

Operational efficiency

Which are the three major dimensions of business problem solving?

Organizational dimensions, people dimensions, and technology dimension

Which of the following tools would you use to identify how well employees will accept a new information system?

Organizational impact analysis

You are a new manager at a plumbing supply manufacturer where there are an unusually high number of returns for a new aerator used in the production of high-end faucets. In examining the problem you determine that the primary cause is the improperly designed die cast for the aerator. Which dimension of a business problem does this reflect?

People

Which process is used to develop risk profiles for a firm's information system projects and assets?

Portfolio analysis

________ describe the transformation occurring within the lowest level of the data flow diagrams. They express the logic of each process.

Process specifications

________ refers to the application of knowledge, skills, tools, and techniques to achieve specific targets within specified budget and time constraints.

Project management

You are an IT project manager for an advertising firm. The firm wishes to create an online survey tool that will be used to survey focus group reactions to products in development. The most important consideration for the firm is being able to offer the tool as soon as possible as a new corporate service. However, you know that many of the senior managers that are business owners of this project have difficulty in understanding technical or software development issues, and are likely to change their requirements during the course of development. What development method would be most successful for this project?

Prototyping

The process of creating workable information systems in a very short period of time is called:

RAD.

________ consists of detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system.

Software

A firm that invests in an information system because it is a necessity of doing business does so because it is seeking to achieve which of the following business objectives?

Survival

A firm that must invest in a new information system in order to comply with federal legislation is investing to achieve which of the following business objectives?

Survival

Which business objective were competitors seeking when they rushed to provide ATMs as well after Citibank introduced the first ATMs in New York?

Survival

Which of the following is not a typical tool or technique used in responsive design?

Table-based layouts

Which of the following is a global network that uses universal standards to connect millions of different networks around the world?

The Internet

________ is a service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format.

The World Wide Web

As described in the chapter case, which of the following constitutes a managerial element of the UPS tracking system?

The decision to use automation

Which of the following statements is not true?

The impact of domestic IT outsourcing has been very disruptive to some regional areas of the United States.

According to the chapter case, what was the primary problem facing the Girl Scouts regarding their supply chain problems?

The ordering process was inefficient for a large volume of orders.

As described in the chapter case, which of the following constitutes an organizational element in the UPS tracking system?

The specification of procedures for identifying packages with sender and recipient information

Telepresence is an example of which of the following?

Virtual meeting

Which of the following statements is not true?

Worldwide expenditures for information were around $1 trillion.

A detailed list of questions submitted to external vendors to determine how well they meet the organization's specific requirements is called:

a request for proposal.

In a parallel conversion strategy, the new system:

and the old are run together.

An information systems plan includes all the following except:

applications' role in strategy.

In the traditional systems development lifecycle, end users:

are limited to providing information requirements and reviewing the technical staff's work.

The enormous volume of data generated by Internet activity, such as web traffic, email, and social media is referred to as:

big data.

If an organization's requirements conflict with the software package chosen and the package cannot be customized, the organization should:

change its procedures.

All of the following are new technology-related trends in MIS except:

co-creation of business value.

The systems design step comes before:

conversion.

The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its:

culture.

The primary tool for representing a system's component processes and the flow of data between them is the:

data flow diagram.

All of the following can be considered managerial responsibilities except:

designing new information systems.

The six important business objectives of information system investment include all of the following except:

employee morale.

The entire system-building effort is driven by:

end-user user information requirements.

Management can control the development of end-user applications in part by:

establishing standards for project requirements.

A systems analysis includes a ________ that is used to determine whether the solution is achievable from a financial, technical, and organizational standpoint.

feasibility study

All of the following are examples of environmental actors in an information system except:

feedback.

The first step in the model of business problem solving discussed in the chapter is:

identifying the problem.

The final step in the four-step model of business problem solving is:

implementation.

Verizon's implementation of a web-based digital dashboard to provide managers with real-time information, such as customer complaints, is an example of:

improved decision making.

All of the following describe the effects of globalization except:

increases in transaction costs.

The three activities in an information system that produce the information organizations use to control operations are:

input, processing, and output.

Changes in hardware, software, documentation, or production to a production system to correct errors, meet new requirements, or improve processing efficiencies are termed:

maintenance.

In a hierarchical organization, the upper levels consist of:

managerial, professional, and technical workers.

The average number of baseball tickets sold at a particular price is an example of:

meaningful information.

Object-oriented development could potentially reduce the time and cost of writing software because:

objects are reusable.

Consider an information system in a moving company that analyzes travel patterns and decides which routes are the most efficient for every van. The need for employees to follow procedures to update this system with arrival and departure times would be considered a(n) ________ dimension of the system.

organizational

Poor business processes are an example of the ________ dimension of business problems.

organizational

Flapjack Flats, a new pancake chain, is having difficulty finding pancake chefs. This is a business problem that falls into the:

organizational dimension.

Legal compliance is an example of the ________ dimension of business problems.

people

The owners of Speed-EZ, a new bike messenger service, are concerned about how they will manage their messengers once the messengers have left the office. This is a business problem that falls into the:

people dimension.

A PERT chart:

portrays a project as a network diagram consisting of numbered nodes that represent tasks.

Converting raw data into a more meaningful form is called:

processing.

Acceptance testing:

provides the final certification that the system is ready to be used in a production setting.

In a direct cutover conversion strategy, the new system:

replaces the old one at an appointed time.

Perhaps the most frequent error in problem solving is:

rushing to judgment about the nature of a problem.

Financial managers work directly with ________ to ensure investments in information systems help achieve corporate goals.

senior managers

To show each level of a system's design, its relationship to other levels, and its place in the overall design structure, structured methodologies use:

structure charts.

Inadequate database capacity is an example of the ________ dimension of business problems.

technology

System testing:

tests the functioning of the system as a whole.

In choosing the best solution for a business problem, all of the following are important considerations except:

the ability to forget about the problem once it has been solved.

A database into which employees manually input customer names and addresses is riddled with errors and you have been charged with rectifying the situation. In considering the organizational dimensions of this problem, you should consider:

the business processes in place governing the manual input of the data.

The failure of NASA's initial solution to preventing the space shuttle shedding foam illustrates:

the continuous nature of problem solving.

Journalist Thomas Friedman's description of the world as "flat" refers to:

the flattening of economic and cultural advantages of developed countries.

The project risk will rise if the project team and the IS staff lack:

the required technical expertise.

Data management technology consists of:

the software governing the organization of data on physical storage media.

The oldest method for building information systems is:

the systems development lifecycle.

The term structured, when discussing structured methodologies, refers to the fact that:

the techniques are step by step, with each step building on the previous one.

Output:

transfers processed information to the people who will use it or to the activities for which it will be used.

Each program in a new information system is tested separately in:

unit testing.

Intranets:

use Internet technology for a private company network.

"Hidden costs," such as ________ costs, can easily undercut anticipated benefits from outsourcing.

vendor selection