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Which of the following networks allows employees to share sensitive information and support one another in a crisis?

Trust networks

What company was praised for how they handled their crisis?

Tylenol

Which of the following refers to people's belief that there is nothing they can do to rectify a bad situation?

Learned helplessness

Which term refers to the amount of products generated divided by the inputs necessary to create that output?

productivity

Line of authority

who reports to whom

Which of the following aspects characterizes transformational leaders?

Individualized consideration

critical path method

John works with his boss, Steve, to figure out what steps he needs to take in order to finish the project that he is working on and how these steps relate to on another. They then figure out what part of the project is going to take the longest so John can be sure to focus on that to ensure that he is not behind schedule. John and Steve are using the ____________.

Which of the following managers should be assigned to lead a geographically distributed team?

Jose, who has already shown skill at managing a collocated team

Which of the following is a symptom of an out-of-control company?

Lack of periodic reviews

All of the following are forces that drive technological development EXCEPT

Lack of technology available

Which of the following is the best example of a servant leader?

Mahatma Gandhi

Which of the following conditions must be true for clan control to be effective?

Managers create a culture that encourages correct behavior.

Which statement about managing an organization's knowledge resources is most likely FALSE?

Managers do not need to consider the emotional impact of communication.

Receiving a reward as a consequence of a behavior is:

Positive reinforcement

Profit

Which of the following is not a resource used by organizations as an input?

Which of the following individuals demonstrates internal locus of control?

William, a student, strongly believes that by applying extra effort and working hard he will be able to score good marks

Which of the following is required to sustain power?

Willingness to engage in constructive feedback

Adam, a team leader, while assessing the performance of his team members, came to realize that their performance was deteriorating. In order to motivate them, Adam adopted the four-drive theory of motivation and differentiated good performers from average and poor performers. Moreover, he designed a reward system such that it was tied clearly to performance. From this scenario, it can be inferred that Adam tried to fulfill the employees' drive to

acquire.

________ is the process by which a company compares its performance with that of high-performing organizations. Competitive change Reference innovation Benchmarking Radical innovation Continuous improvement

benchmarking

A style of dealing with conflict in which people focus strictly on their own wishes and are unwilling to recognize the other person's concerns is known as ____.

competing

"what if"

contingent plans are created to deal with ...

Don's Carpet installed carpet at no cost for City Office Supply, in exchange for $1,000 of office supplies. This is an example of

countertrading

Every Saturday Mrs. Jones and hundreds of other shoppers visit ABC Market, a grocery store, to buy food for their home or business. These shoppers are.....to ABC.

customers

The manager of manufacturing consults with a customer service representative to determine the status of a shipment to a customer. This is an example of ________ communication.

diagonal

.........occurs when people are hired or promoted, or denied hiring or promotion, for reasons not relevant to the job

discrimination

Adding tasks to an existing job is referred to as job ________

enlargement

Carmen is a receptionist at a medical practice. She checks patients in for their appointments, schedules new appointments, and calls patients to remind them of their appointments. Her job has been redesigned so that she can now accept payments from patients and issue receipts. This change would best describe job ________.

enlargement

fixed - a single cost estimate variable - estimate of ongoing costs given a level of activity

explain fixed vs. variable budgets

Espoused values are

explicitly stated values and norms preferred by an organization

Max Weber felt that bureaucracy is irrational, inefficient, and not ideal for organizations

false

A company's balance sheet shows its

financial picture at a given time

Mark directly supervises union employee in the Toyota factory he works at. This makes him a(n) ________ level manager.

first-line

The structure of Shoe Mart consists of people with similar specialties put together in formal groups, such as the marketing, accounting, and human resource departments. This is an example of a ________. functional structure simple structure hollow structure centralized structure focused structure

functional structure

A large production company has been utilizing the Hawthorne effect in its 12 international factories, and it has seen great success from implementing the Hawthorne principles that propose that ________. cutting costs through outsourcing harms employee morale and productivity giving more attention to employees increases worker productivity, if they think managers care about them giving less attention to employees increases worker productivity increasing diversity results in increases in worker productivity increasing synergy increases worker productivity

giving more attention to employees increases worker productivity, if they think managers care about them

Dolly has arranged for a get-together at her house to which she has invited all of her friends. Most of her friends will be meeting the others in the group for the first time. Moreover, they are from diverse backgrounds with differing interests and experiences. Though all are not known to each other, all are known to Dolly. From this description of Dolly, it can be inferred that Dolly is

good at forging better connections.

Team leaders or managers should encourage constructive criticism and seek other perspectives to help a team avoid ________

group think

The boundary manager determines

how a team works with others who have an interest in the team's performance.

company policy and working conditions in the two-factor theory

hygiene factor

being dissatisfied with various rules and regulations at a job, or ____ ____

hygiene factors

what factors are related to job dissatisfaction (Herzberg)

hygiene factors

work conditions related to dissatisfaction caused by discomfort or pain

hygiene factors

A sales manager wants to establish a goal that will result in maximum motivation and superior performance for his sales staff. Which of the following would be the most effective goal?

increase sales by 10 percent during the next quarter

.........is a change that represents the introduction of a new practice to an organization but one that is not new to the industry

innovative change

To focus on improving company customer service this year, the CEO outlined a list of stakeholders to concentrate on: employees, owners, and board of directors. These three groups are ________

internal stakeholders

All of the following are elements of the interpersonal communication process EXCEPT ________.

jargon

An organization in which the management builds a commitment to learning, works to generate ideas with impact, and works to generalize ideas with impact is creating a(n)

learning organization

Employees are likely to see an adaptive change as

least threatening

general (unlimited liability), limited (liability limited to their investment)

limited partnerships have two types of partners. name the two:

Which of the following is NOT one of the areas evaluated when using the balanced scorecard approach?

management

The new chief information officer of a national pizza chain is using mathematical tools to aid in product ordering and scheduling decisions; this is an example of ________. behavioral science management science scientific management goal management statistical managemen

management science

Strategic control includes

monitoring the execution of strategy and making adjustments, if necessary

Control is best described as the process of ________.

monitoring, comparing, and correcting the performance of work activities

general, limited

name the 2 types of partnerships:

-premise control -implementation control -special alert -strategic surveillance

name the 4 types of strategic controls:

-Job analysis and design -Human resource planning and forecasting -Employee recruitment -Employee selection -Training and development -Performance planning and evaluation -Compensation and benefits

name the 7 HR activities

task differentiation and cognitive differentiation

name the Two types of differentiation

pooled, sequential, reciprocal

name the three types of interdependence:

desire to accomplish goals and perform at high level

need for achievement

interest in being around other and developing meaningful relationships

need for affiliation

desire to dominate others

need for power

________ is the personality dimension that describes how intellectual, imaginative, curious, and broad-minded a person is. Extroversion Inventiveness Openness to experience Emotional stability Inquisitiveness

openness to experience

Monitoring performance to ensure that day-to-day goals are being implemented and taking corrective action as needed is known as ________ control. tactical strategic managerial operational functional

operational

The measure of how appropriate organizational goals are and how well those goals are being met is referred to as ________.

organizational effectiveness

Kim has an internal locus of control and sees the environment as stable. Kim is likely to ascribe her success to

personal ability.

expectancy theory of motivation focuses on:

personal perceptions

........conflict is defined as interpersonal opposition based on personal dislike, disagreement, or differing styles

personality

The degree to which a test measures the same thing consistently is known as its ________. reliability accountability dependability significance validity

reliability

.......is the extent to which people like or dislike themselves

self-esteem

Ole McDonald, a successful farm equipment supply company in the Midwest, joined with A-Plus Supply, a national hardware and home retailer, so Ole McDonald can open stores in other regions and A-Plus can now offer a high-quality product in the farm community. This is an example of a.....relationship

strategic allies

By comparing networks at a group level, we're able to determine ______________ differences which allow different networks to performance better than others. dyadic familial structural social

structural

reorganization

structural change is usually called ...

Which of the following is not a common characteristic of successful control systems? flexible subjective realistic strategic and results-oriented encouragement of self-control

subjective

Which of the following is usually not a characteristic of a thought leader?

submissive

Unity of command

subordinates should have only one boss

A(n) _____ is defined as a group of two or more people with complementary skills who are committed to working together to achieve a specific objective.

team

Working harder when in a group than when working alone is known as ____.

the social facilitation effect

Lewin's change model consists of

three stages: unfreezing, changing, and refreezing

Which of the following is not one of the Big Five personality dimensions?

tolerance for ambiguity

A disadvantage of electronic communication is the difficulty of solving complex problems that require more extended interaction

true

Because financial ratios usually are expressed in compressed time horizons, they often cause management myopia.

true

Three key categories of financial ratios are liquidity, leverage, and profitability.

true

Traditional methods of cost accounting tend to be inappropriate in today's business environment because they are based on outdated methods of rigid hierarchical organization.

true

W. Edwards Deming was pioneers of the quality-management movement

true

The free market system is based on ____________.

voluntary exchange and information assymetry

formalization

way to balance both differentiating (separating) and integrating people and activities through standardization

For which of the following uses is e-mail the most appropriate?

A. Routine messages

Which of the following is an extrinsic reward?

Compensation

Teams can contribute to an organization through

D. productivity gains.

_____ work groups control decisions about and execution of a complete range of tasks and are fully responsible for an entire product or an entire part of a production process

E. Autonomous

Which of the following is characterized by the absence of managerial responsibilities?

E. Traditional work groups

Which of the following statements about communication networks is true?

Examining communication networks can be helpful in identifying some of the gaps in information flow.

Which of the following is not an element of bureaucratic control?

Exchange relationships

Noise is often maximized by an ongoing back-and-forth process of seeking clarification. a. True b. False

False

Lee takes a goal-centered, team approach, integrating production and people concerns in a mutually reinforcing effort where all behaviors enhance each other. Where does Lee fall within the managerial grid?

High-relationship, high-task

Don is the owner of a multinational fishing business. Why might his company have an advantage over other non-multinational fishing businesses?

His company can fish up to the limit of the fishing regulations in all of the countries in which his company operates instead of being held to the limits of just one country.

the arrangement of having discrete parts of a task done by different people

In an organization, division of labor is ________.

Stephen is a team leader in an organization that is currently laying off some of its employees. Stephen has to inform George, who has been with the organization for 20 years, that he is being laid off. Which of the following communication media should Stephen use to convey this message to George?

In-person meeting

Which of the following statements best describes power?

It is the potential of one individual or group to influence the behavior, thinking, or attitudes of another individual or group.

Which of the following is the best example of a collocated team?

Jane, Jack, and Maria, as members of a team, use a significant amount of face-to-face communication to make operating decisions.

What are the leadership traits that Sir Richard Branson emphasizes?

Listen, learn, laugh and care

standing plans

Ongoing plans that provide guidance for activities performed repeatedly

.......is the process by which a company compares its performance with that of high-performing organizations

benchmarking

based on fact and often numerical measure results harder to challenge legally

define Objective Appraisal

Which of the following is not one of Fayol's five functions of management?

disciplining

The individual approach to deciding ethical dilemmas is guided by

doing what is right for yourself

Sean was very rude at a team meeting when he was slightly inconvenienced by a new team member. Sean showed a lack of _____ intelligence.

emotional

People high in.......are responsive to others' social and interpersonal cues

emotional intelligence

True/False. John Scully was a good leader but bad manager.

________ is a "we feeling" that binds group members together. Groupthink Group cohesiveness Maintenance Social loafing Norming

group cohesiveness

The IMF has

helped support some weaker European countries during the recent financial crisis

.......includes the activities managers perform to plan for, attract, develop, and retain an effective workforce

human resource management

Leadership is the ability to ________ employees to pursue organizational goals. force reward influence compensate request

influence

The clan culture has a(n)

internal focus and values flexibility

fulfillment of potential

self-actualization

Managers are classified into the four levels of

top, middle, first-line managers, team leaders

Perry is the marketing head of a company situated in the United States. The company decides to do business with a company in Brazil. To help conduct business in Brazil, Perry should

A. learn something about the country's language and culture.

Aaron inquired about the sales managers' work and received a report from each of them. This is an example of _____ communication

A. two-way

_____ is a team strategy that entails making decisions with the team and then telling outsiders of the team's intentions

A. Informing

Which of the following describes a self-managed team?

A. Workers are trained to do all or most of the jobs in their unit.

In the ethical leadership presentation, which company did that group not talk about?

Abercrombie and Fitch

Berthe's group is in the process of deciding on the ground rules that will govern group behavior. Which stage is her group at?

B. Forming

Which of the following should be done by a team leader while leading a virtual team?

C. Hold virtual reward ceremonies.

Team leaders or managers should encourage constructive criticism and seek other perspectives to help a team avoid _______. A.norms B.functional conflict C.Social Loafing D.groupthink E.cohesiveness

Which of the following allows employees to plan, organize, and control their work activities with little or no direct involvement of a higher-level supervisor? A.Virtual team B.Command group C.Cross-functional team D.Self-managed work team E.Problem-solving team

task differentiation

Eddie and Jimmy, the founders of a coffee and tea empire, organize their departments based on the similarity of each positions production activities. This is an example of ________.

Which of the following is a strength of males in communication?

Effective display of power.

Which of the following statements is true of team composition?

Effective teams include members with technical and interpersonal skills.

Which of the following communication channels includes videoconferences?

Electronic communication

Edward, the head of human resources, needs to remind employees of an important approaching deadline. Which of the following communication media should Edward use to convey this message?

Electronic mail

a source of competitive advantage

Human resources are...

A decision tree is ________. a location used by Chinese philosopher Confucius in times of intense pressure a graph of decisions and their possible consequences an organization's decision network a structure of problem-solving ideas, with its roots based on the organization's mission the hierarchy that must be followed when getting decisions approved

a graph of decisions and their possible consequences

Jeffrey, a sales associate in the furniture department reports to both, Jamey, the furniture department manager, and Ty, the chemicals department manager. All 3 are brought together for a cross-functional team to figure out how to create a chemical solution that can safely and effectively clean furniture. This is an example of _______ a matrix organization structure a functional organizational structure a horizontal organization structure multi-unitary command structure a product division organized around similar products

a matrix organization structure (a matrix structure an organization combines functional and divisional chains of command in a grid so that there are 2 command structures--vertical and horizontal. (see figure 8.9 on page 248))

Workers at a small factory have an unspoken "rule" that no worker moves faster than the assembly line so that management can't speed up the line. This is an example of ________.

a norm

Dave works several computer repair shops across the Midwest as a sales manager. Dave has a capital improvement plan for his repair departments of decreasing repair times in all locations over the next three years by allocating capital investment to improve operations. Dave has set a(n) ________. operating plan administrative plan business plan strategic plan standing plan

administrative plan

Gabriela, a university professor, likes to conduct research and publish articles in her field of expertise, but what she enjoys most is her time in the classroom, interacting with her students. She especially relishes the one-on-one time that she has with students during academic advising. According to the three-needs theory, Gabriela has a high need for ________.

affiliation

Which of the following are you allowed to use when completing a quiz on Blackboard? Ask a friend what they think Read your book The internet All of the above

all of the above

Employees who are central to a network are typically seen as ______________ by others in the network. brokers leaders influencers all of these

all of these

Leadership substitutes refer to

aspects of a situation that make leadership unnecessary.

Of the three primary styles of influence, pushing involves

asserting.

An organization in which there are no barriers to information flow is referred to as a(n)

boundaryless organization.

The idea that proposes that the ability of decision makers to be rational is limited by numerous constraints, such as complexity, time, cognitive capacity, values, skills, habits, and unconscious reflexes, is known as

bounded rationality

When you use heuristics and cognitive shortcuts to make a decision, you are engaging in _________ evidence based decision making MBO rational decision making analytics boundedly rational decision making

boundedly rational decision making

Gillian's company relies on rules, as set forth in the employee handbook, the authority of managers, and regular employee reviews to guide performance. Gillian's company uses _____ control.

bureaucratic

Michele manages employees at Maui Tours and Lodging. She has noticed that one of her employees submits via the computer system the same suggestions for continuous improvement multiple times, knowing that performance is evaluated on the number of suggestions only. This problem is typical of ________ control. market functional bureaucratic autocratic decentralized

bureaucratic

In the BCG matrix, organizations that have slow growth but high market share, and income from them often finances stars and question marks, are

cash cows

In the BCG matrix, organizations that have slow growth but high market share, and income from them often finances stars and question marks, are ________. sleeping giants cash cows turtles sleepers dogs

cash cows

Astrid, a customer service representative, was asked by one of her customers if her company would be interested in joining the chamber of commerce to meet potential customers. Astrid believes this is a very good idea and approached her manager, Alan, about becoming a chamber member. Alan told Astrid that "Since the cost of membership is over $500 and you will have to leave the office to attend meetings, I will have to get approval from management above me." This is an example of how important decisions are made in organizations with

centralized authority

Which of the following is a "don't" when attempting to improve communication? Close your eyes. Smile and show animation. Lean toward the speaker. Occasionally nod in agreement. Speak in a quiet, reassuring tone.

close your eyes

The American economy consists of a complex combination of organizations and variables, such as countless companies differing in size and what they market, current events, and markets such as housing. All of these independent factors often behave as a single unit based on events and economic news, and respond to the environment and affect the stock market. This is an example of ________. complexity theory a closed market system contingency theory a market web behavioral theory

complexity

complexity theory

The human resources department sought to design jobs that have distinct and important roles in the organization, that are meaningful, and that foster a sense of contribution to the organization so as to fulfill employees' drive to

comprehend

After Glennon's restaurant opened, she spent the first two weeks closely correcting any flaws she found in the way the business operated. This is an example of _____ control.

concurrent

Conan, the district manager for Newk's, visited as store in Oxford to discuss a new production system for their soups in order to accomplish efficiency objectives for next year. Conan tells the local managers, Valeria, "We used to make small amounts of soup at one time in order to ensure that each bowl tasted like it was home made. But costs of that production system have exploded, so we're changing to a completely automated system that produces soup 24 hours a day 7 days a week." The new production system is considered a ____________. project mass customization process batch process continuous process customization process

continuous process

One of the fundamental forces that keep an organization heading in the right direction is _____.

control

-learning provides a feedback loop -planning provides info about what went right or wrong -protection provides a way to check on ethical performance

controlling is important because... (3 features)

Artemis is from Tennessee. She arrived in Saudia Arabia and immediately noticed that the way Saudi men treat women is vastly different than how women are treated in the U.S. Artemis was feeling uncomfortable because she lacked ________.

cultural intelligence

The internal labor market includes which group as a source of potential new employees? current employees college recruiters union referrals employment agencies newspaper ads

current employees (In general, the most effective sources are employee referrals because, to protect their own reputations, employees are fairly careful about whom they recommend, and they know the qualifications of both the job and the prospective employee.)

The second step in the strategic-management process if to look at where the organization stands and see what is working and what could be different to maximize efficiency and effectiveness in achieving the organization's mission. This step is the process of completing a(n)

current reality assessment

Over the course of 40 years, Sal grew his company to six package shipping stores. With his retirement approaching and the increased competition, he decided to reduce the number of locations to two. Sal's reduction of effort represents a

defensive strategy

When a food distributor looks at changing the products it markets in the southern states because of an increasing percentage of customers from Central and South America, it is looking at the.....forces

demographic

Elena has been absent without excuse twice during the past month. Her manager calls her into his office and issues a written warning, advising her that another unexcused absence will result in immediate termination. This is an example of ________.

disciplinary action

When an organization operates several businesses to spread the risk, such as a landscaping company that offers not only landscaping services but also lawn care, snow removal, and other services, that business is utilizing a......strategy

diversification

The top management team of GargleTech are meeting for the week to examine long-term company goals and overall direction of the organization. As part of the initial discussion, the CEO expresses her concern over the economy. She also tells her managers to look closely at the external environment and to think about the future prior to making before making decisions. In this meeting, top managers of GargleTech are ________. developing their goals pact doing strategic planning doing management pledging producing their code of ethics writing a belief statement

doing strategic planning (According to Figure 5.3, strategic planning includes long-term decisions about the overall direction of an organization. Managers need to pay attention to the environment outside the organization, be future oriented, and deal with uncertain and highly competitive conditions.)

Rebecca asked Gavin to stop being so critical of all of the other team members all the time. Gavin got angry and started screaming at Rebecca about her lack of ability and likeability. Some of the others group members got frustrated and ended up leaving the team, causing the project deadline to be missed. This is an example of the use of ________. the dialectic method devil's advocacy groupthink storming dysfunctional conflict

dysfunctional conflict

Tom, a restaurant general manager, carefully watches his costs by reusing some items that in the past were immediately thrown away. Tom is an example of a(n).......manager

efficient

Management is defined as the pursuit of organizational goals ________. economically correctly and with synergy efficiently and effectively efficiently and in a detailed-oriented manner with passion and effectiveness

efficiently and effectively

Kotter proposed which of the following for organization change? three types of innovation: adaptive, innovative, and radically innovative eight steps for leading organizational change ten reasons employees resist change a three-step model: diagnosis, intervention, and evaluation a three stage model: unfreezing, changing, and refreezing

eight steps for leading organizational change

Wal-mart has a computer system which sends orders and delivery information to suppliers via the Internet. The tool used to communicate that information is called _________________. logistics electronic data interchange value-stream mapping supply chain management blockchain technology

electronic data interchange (The order of planning is strategic, tactical, then operational.)

Jamal is a member service representative at a credit union. Until recently, his job consisted of handling members' deposits and withdrawals. He can now sell certificates of deposit, advise customers on the types and terms of available loans, and assist them with completing loan applicationslong dash—functions that were previously done by his team leader. This type of job design option would best be described as job ________.

enrichment

Vinita buys a stock assuming that she can make profit out of it. However, shortly thereafter the stock value drops and she loses money. Her financial planner thinks the stock value will drop further and advises her to sell the stock. However, the market value has dropped so much already that Vinita believes it is due to rebound; she doesn't want to sell at the lowest point and lose money. She holds onto the stock in hopes to regain her loss. Instead she loses more money. This phenomena is referred to as

escalation of commitment.

Dexter started a newspaper two years ago. He thought there was still enough demand for his product to make it successful. However, people are busy and mostly read their news online, so the demand for his paper has dropped steadily. Dexter decided to change the newspaper to focus more providing news via the Internet. Because he showed that managers should think and act as if their company is never finished, accepting new ideas, and focusing on facts of the situation, Dexter is relying on ________. evidence-based decision making a knowledge dilemma intuition the knee-jerk reaction theory a decision tree

evidence-based decision making

After struggling with the accounting training, Peter is unsure whether he can complete the end-of-year financial reporting with no errors in the time allotted. In this case, Peter is low on the ________ element of expectancy theory. outcomes expectancy instrumentality valence performance

expectancy

The theory under which people make the choice that promises them the greatest reward if they think they can get it is

expectancy theory

motivation theory that holds that employee motivation is determined by the belief that a valued outcome will result from effort is called:

expectancy theory

According to expectancy theory, an individual's motivation depends on three variables or relationships: ________.

expectancy, instrumentality, and valence

Ricardo's sales manager just informed his sales team that all sales in January will earn an extra 5% commission. The team gets right to work, being motivated by a(n) ________. intrinsic reward physiological need extrinsic reward high need for power hygiene factor

extrinsic reward

Of the following methods of communication, which has the highest confidentiality?

face-to-face

Raj, a manager, needs to make major changes to the job of his assistant, Drew. Drew will now be required to work a longer shift and take on many additional tasks and projects. Which communication method would be best for Raj to use?

face-to-face

When it comes to failure in the innovation process, Procter & Gamble CEO A. G. Lafley suggests that the key is to ________. develop a tolerance for ambiguity so that failure does not personally upset you work within a competent team so that blame is spread around among strong players avoid it by almost any means necessary, since it will irreparably harm your reputation fail early, fail cheaply, and don't make the same mistake twice ** Answer this one. I know we didn't discuss this in class, but this is a great way to look at innovation. look for innovation in small increments, so that failure risks are small

fail early, fail cheaply, and don't make the same mistake twice ** Answer this one. I know we didn't discuss this in class, but this is a great way to look at innovation. ("You learn more from failure than you do from success," says A. G. Lafley, "but the key is to fail early, fail cheaply, and don't make the same mistake twice." Lafley, who doubled sales and quadrupled profits for P&G, admits to having had "my fair share of failure. But you have to get past the disappointment and blame and really understand what happened and why it happened.")

Rita is on an assigned team that consists of members in her same sales division. She is on a(n) ________. self-managed team quality improvement team virtual team remote team formal team

formal team

The structure of Shoe Mart consists of people with similar specialties put together in formal groups, such as the marketing, accounting, and human resource departments. This is an example of a ________. focused structure centralized structure hollow structure functional structure simple structure

functional structure (In a functional structure, people with similar occupational specialties are put together in formal groups. This is a quite commonplace structure, seen in all kinds of organizations, for-profit and nonprofit.)

realistic job preview

gives a candidate a picture of both the positive and negative features of the job and the organization before he is hired

A specific commitment to achieve a measurable result within a stated period of time is a ________. supervisory objective goal vision norm business plan

goal

role overload

having more work to accomplish than time permits

The highest group performance occurs when a

highly cohesive group has high performance norms

A valid conclusion regarding herzberg's two-factor theory is:

hygiene factors are of some importance up to a threshold level

Randy complained to his boss Maryann that he received the same bonus this quarter as everyone else, despite the longer hours he had worked and his higher level of experience, production and efficiency. If Maryann can't change the bonus, she should expect that Randy might respond in any of the following ways except ________. quitting reducing his production ignoring his feeling of resentment and trying harder in next quarter reducing his hours transferring

ignoring his feeling of resentment and trying harder in next quarter

Dominique owns an international grocery store where customers can purchase products from other countries. Dominique's store is an example of a company that

imports

Which of the following is not a benefit of teamwork in an organization? improved workplace cohesiveness increased speed reduced destructive internal competition reduced costs increased stress

increased stress

Local livestock farmers could allow the runoff of manure nutrients into a stream that feeds a local lake because this helps farmers in the short term. However, farmers will act ethically in the short run to avoid harming others in the long run because this is also in the farmer's best long-term interests, is reflected by the ________ approach to deciding ethical dilemmas. moral-rights justice group individual utilitarian

individual

A group formed by people seeking friendship or pursuing common interests that has no official leader or specific organizational goals is referred to as a(n) ________.

informal group

Which of the following is true of informal groups?

informal groups can advance or undercut the plans of formal groups

_____________________ are critical to knowledge transfer and the diffusion of innovations and ideas. Knowledge workers Worker performance assets Informal networks Informational networks

informal networks

Lines in a network diagram can represent ______________. all of these information flows departments individuals

information flows

When someone faces too many demands on their internal processing capabilities or time to process during communication, they're facing ________. selection perception semantic credibility filtering emotional disconnects information overload

information overload

While Hong is on the phone with a supplier, she hears the chimes of her e-mail, alerting her to a message. While she is scanning the message, a colleague knocks on her door and tells her she's late for the staff meeting. At the same moment, she gets a text message from her husband. This scenario best illustrates the barrier to communication referred to as ________.

information overload

Which balanced scorecard area includes the measurement of productivity and technology development? learning analysis customer analysis financial analysis internal analysis growth analysis

internal analysis

Which balanced scorecard perspective helps top management's judgment to be better linked to measures of employee actions at lower levels? operational perspective internal business perspective innovation and learning perspective customer perspective financial perspective

internal business perspective

include need models, equity and expectancy theories, as well as goal-setting approaches

internal theories of motivation

Proactive change

involves making carefully thought-out changes in anticipation of possible or expected problems or opportunities

Jacinta picked up a prescription from the pharmacy and was confused by the instructions that stated, "Take two tablets PO BID." It wasn't until she questioned the pharmacist that she learned it means to take two pills by mouth twice a day. This is an example of which barrier to communication?

jargon

Chad was the CEO's executive assistant for over 25 years, so when he retired, only he understood what tasks he did as part of his job. Before he quit though, the HR manager sat with him to observe his duties, ask about the details of all functions, and ask about the types of knowledge, skills, and abilities required to be successful. The HR manager was performing a(n) ________. informal appraisal job analysis job description job rotation job specification

job analysis (The purpose of job analysis is to determine, by observation and analysis, the basic elements of a job (job description) and the KSAs required by the person in the job in order to be successful (job specification). Specialists who interview job occupants about what they do, observe the flow of work, and learn how results are accomplished.)

A ________ summarizes what the holder of the job does and how and why he or she does it. job specification Correct job description realistic job preview job analysis performance appraisal

job description

Which of the following is not a source of external recruiting for new employees? employee referrals college recruiters newspaper ads job posting private employment agencies

job posting (external recruiting means attracting job applicants from outside the organization. newspapers, employment agencies, executive recruiting firms, union hiring halls, college job-placement offices, and word of mouth are all examples.)

General Motors collaborates with Shanghai Automotive Industry Group to build Buicks in China because the only way General Motors can legally sell their cars in China is through the establishment of a domestic _____________.

joint venture

Technology Experts is a U.S. company that specializes in IT research. It has formed an alliance with Processor Inc., a Canadian organization that has a reputation of producing quality PCs, to market laptops in China, sharing the risks and rewards of starting the new enterprise together. This is an example of a(n)

joint venture

Several members of Vonnie's team feel frustrated. They had forwarded many viable concepts to management for work process improvements. A few of the concepts were implemented, but most were not, and the team was not told why. Most members have quit trying to come up with innovative ideas. The team seems to have failed due to

lack of empowerment

At times, customers have an unexpected need and require certain departments, such as production, to change their schedule to meet the demands of the sales department. When Susan, the vice president of marketing, is involved in resolving this conflict, this is an essential part of which management function? delegating staffing monitoring implementing leading

leading

In general, citizens of the United States believe that leaders should be democratic and should share information openly with their followers. According to Hofstede, this is because the culture of the US is characterized by ________

low power distance

Bounded rationality refers to

making decisions within a set of constraints

An evaluation of the effectiveness and efficiency of various systems within an organization is called a(n) _____ audit.

management

At Nicoh Enterprises, assembly line workers half-jokingly call shift leader Madeline the "firefighter." She can always be found on the floor, talking with the workers, solving problems, or just observing. This is best described as _______

management by walking around

Who are our customers? What are our major products or services? In what geographic areas do we compete? These are all questions that are answered in a good ________. management belief statement vision statement mission statement value pact code of ethics

mission statement

The more management levels through which a message passes, the ________. more important the message is higher the chance the message will become external more distorted the message may become more disorganized the organization more informal the organization

more distorted the message may become

According to Herzberg, major difference between motivator and hygiene factors includes:

motivators deal with job characteristics that are intrinsic to the job and hygiene factors deal with characteristics of environment or factors extrinsic to the job

Free trade is the ________. movement of customers between nations that do not have trade embargoes bartering or sale of goods without taxes policy of cost-free exchange of goods bartering of goods or services locally or globally movement of products between countries without political or economic obstruction

movement of products between countries without political or economic obstruction

Voluntary collectives with the purpose of advancing their members' interests are known as

mutual-benefit organizations

mentorship, job rotation, apprenticeship

name 3 On-the-job training techniques

Paula, the CEO of EnviroSystems, has only three people reporting to her, the vice president of marketing, vice president of HR, and vice president of accounting. Paula has a ________. wide span of control focused span of control broad span of influence small unity of command narrow span of control

narrow span of control

When Lucinda interviewed a job candidate who was from Japan, she was disconcerted by his lack of eye contact, unaware that many Japanese are uncomfortable with direct eye contact. This demonstrates which barrier to effective communication?

national culture

While saying "yes," Mark shook his head no while looking down at the ground. Assuming he meant "yes," his body language represented ______ to the receiver of the message.

noise

For which of the following reasons would Dr. Johnson consider adjusting your final grade? You tried really hard. You need a C to graduate. None of these You want to be a doctor someday. You're a nice person.

none of these

Dr. Jones is retiring from the hospital and he wants to start an organization, Doctor Help, that will provide low-income individuals in the US with medical assistance at no cost. Doctor Help is an example of a(n)

nonprofit organization

Which of the following is a leading reason that employees resist change? supportive climate lack of personal ethics nonreinforcing reward systems resource contraints curosity

nonreinforcing reward systems (Employees may resist change for all kinds of reasons, but nonreinforcing reward systems is key. Employees are likely to resist when they can't see any positive rewards from the proposed changes)

Over time Juanita's team has developed a set of beliefs about how group members should act during meetings. These beliefs are group _____.

norms

Span of control

number of employeesreporting to a given supervisor

Katie, a presenter, knew that the presentation was going good from the very beginning, based on the viewers' nonverbal cues and reactions to her speech. Katie was able to do this by ____.

observing

Recently, more attention is being paid to strengthening the corporate governance of all organizations after the Enron, WorldCom, and Tyco fraud scandals, because corporate governance is the system ________.

of governing a company so that the interests of corporate owners and other stakeholders are protected

Globalization is the trend

of the world economy toward becoming a more interdependent system

Globalization is the trend ________. of the world economy toward becoming a more interdependent system toward one world language and culture of the world economy adding more independent markets of the world economy becoming a less dependent system toward one world economy and banking system

of the world economy toward becoming a more interdependent system

At Shamrock Services Corp. information that was initially meant for managers alone is now made available to all the employees. This is an example of

open-book management

.......is the personality dimension that describes how intellectual, imaginative, curious, and broad-minded a person is

openness to experience

Maria's company, Kitten Mittens, Inc., has a strategic goal of making sure the no cat in the world has cold feet. In order to do this, the Kitten Mitten manufacturing line enacts quality control standards to ensure that only the highest quality mittens are produced. These quality control standards are considered ________. operational controls financial controls net income strategic controls behavioral controls

operational control

Adam, the owner of Adam's Roofing, was talking to a visitor in his office, telling her that "We are a fun-loving group that believes in teamwork and a family atmosphere at work, which significantly affects our work outcomes. Plus, we do things together outside of work. This is the "social glue" that binds the members of our company together." Adam was referring to his company's

organizational culture

.......is the set of techniques used for implementing planned change to make people and organizations more effective

organizational development

Jill wants to improve her ability to convince her subordinates to change their behavior in the workplace. Which skill is most relevant to this?

persuasion skills

maslow's hierarchy of needs model begins with ___ needs and ends with ____ needs

physiological; self-actualization

As his manager, you notice that Luke exhibits an external locus of control when he speaks about work. You should ________ to motivate him. assign Luke complex and challenging work give Luke a job without a lot of managerial supervision provide incentives such as merit pay or sales commissions give Luke a job that requires low compliance and high initiative place Luke in a highly structured job

place Luke in a highly structured job

The creation of products, services, or technologies designed to move the organization toward strategic goals is called ________ change. radical planned incremental product adaptive

planned

An effective control system serves as an essential link back to ________.

planning

Control has been called one of the conjoined twins of management. The other twin is ____.

planning

When the manager of a local restaurant sets goals and then develops a plan on how to achieve them, she is

planning

Boeing, located in Seattle, makes large jets including the 787, that is designed in a dozen large parts that are built in various places around the world. The cockpit and forward fuselage are built in Calgary. The center section is built in Dublin, the wings are produced in Hong Kong, and the landing gear is built in Kansas. The different parts are shipped to Seattle, where the parts are snapped together in just four days. This is an example of which interdependence? functional interdependence network interdependence sequential interdependence reciprocal interdependence pooled interdependence

pooled interdependence (functional interdependence network interdependence sequential interdependence reciprocal interdependence pooled interdependence)

With defensive avoidance, a manager can't find a good solution and follows by ________. procrastinating, passing the buck, or denying the risk of any negative consequences doing nothing perhaps getting the police or legal authorities involved doing anything to get rid of the problem choosing the first available alternative that involves low risk

procrastinating, passing the buck, or denying the risk of any negative consequences

The management department at a local university changes the content of a course in order to incorporate new concepts, examples, and current events. This is a ________ innovation reactive breakthrough policy process product

product (a product innovation is a change in the appearance of the performance of product or a service or the creation of a new one. Here, the university changed the material on the class assignments that already existed.)

A _____ budget is commonly expressed in physical units, and it can be prepared with information including types and capacities of machines, economic quantity, and availability of materials.

production

Standards are best measured when they are ________. narrow broad quantifiable ethical efficient

quanitfiable (A control standard, or performance standard, or simply standard, is the desired performance level for a given goal. Standards may be narrow or broad, and they can be set for almost anything, although they are best measured when they can be made quantifiable.)

The model of decision making that explains how managers should make decisions, assuming managers will make logical decisions that will be the optimum in furthering the organization's best interests, is known as the ________. interpersonal-decision agenda solutions agenda employee relations model focused decision-making model rational decision-making model

rational decision-making model

When Jason became one of three final candidates for a managerial position with a large pharmaceutical company, the director of the department scheduled a special meeting with him. There, the two talked about the stressful deadlines and heavy travel required of the position, as well as the compensation and benefits. Jason appreciated that the director took time to conduct a(n)

realistic job preview

When Deandra was one of three final candidates for a managerial position with a large birdseed company, the departmental director asked for a special meeting with her. At this meeting, they talk about different aspects of the position including the stressful deadlines, the heavy travel required of the position, and the compensation and benefits. Deandra appreciated that fact that she received a(n) ________. situational interview unstructured interview realistic job preview behavioral-description interview performance appraisal

realistic job preview (A realistic job preview gives a candidate a picture of both positive and negative features of the job and the organization before he or she is hired. People with realistic expectations tend to quit less frequently and be more satisfied than those with unrealistic expectations.)

Which of the following sequences best describes how a manager can foster innovation in an organization? recognize problems, train employees, devise solutions, execute well overcome resistance, empower employees, execute well, provide incentives recognize problems, overcome resistance, gain allies, penalize failures devise solutions, reorganize, change culture, stabilize system recognize problems, gain allies, overcome resistance, execute well

recognize problems, gain allies, overcome resistance, execute well

.......is the process of locating and attracting qualified applicants for jobs open in the organization

recruiting

......is the theory that attempts to explain behavior change by suggesting that behavior with positive consequences tends to be repeated while behavior with negative consequences tends not to be repeated

reinforcement theory

________ is the theory that attempts to explain behavior change by suggesting that behavior with positive consequences tends to be repeated while behavior with negative consequences tends not to be repeated. Expectancy theory Two-factor theory Acquired needs theory Equity theory Reinforcement theory

reinforcement theory

Mark, an employee, belongs to the marketing department in an organization. However, he often interacts with people in all other departments including top management, which has helped him improve professionally and personally. By maintaining many informal networks within the organization, he manages to get his job done more effectively than others. From this description, it can be inferred that Mark demonstrates _____ power.

relational

Steve, a hotel general manager, has had great success using MBO. Hannah, his district manager, has found that his employees are highly motivated, and she believes that this is the case because in using MBO, Steve

rewards his employees with compliments, raises, and other benefits as they meet their goals

Bethany had a starring role in a film that was shot in her hometown of Baton Rouge, Louisiana. Though the Screen Actors Guild, and actors' union, exists in Louisiana, Bethany was not required to join it because of the state's.....law

right-to-work

Mateo, an IT manager, has been studying the work methods of each task to increase the productivity of the employees in his department. Mateo is utilizing ________. behaviorism the Hawthorne effect synergy scientific management management science

scientific management

Which of the following allows employees to plan, organize, and control their work activities with little or no direct involvement of a higher-level supervisor?

self managed work team

Goals and objectives cascade through the organization; that is, top managers set general organizational objectives, which are translated into divisional objectives, which are translated into departmental objectives. The hierarchy ends in individual objectives set by each employee. This is occurs because higher level objectives ________ lower level objectives. are more tactical drive operating budgets more than are shaped by set the context for are narrower in scope than

set the context for

An equity sensitive individual (Adam) is:

someone who prefers an equity ratio equal to that of their comparison other

Alana, the children's department manager at Shoe Mart, has eight employees in her department, and all of them report directly to her. The eight employees who report directly to Alana are her ________. hierarchy of authority span of direction management depth area of responsibility span of control

span of control

Alana, the children's department manager at Shoe Mart, has eight employees in her department, and all of them report directly to her. The eight employees who report directly to Alana are her ________. area of responsibility hierarchy of authority management depth span of direction span of control

span of control (The span of control, or span of management, refers to the number of people reporting directly to a given manager)

A team's purpose should be translated into

specific, measurable performance goals

Ken, whose primary job is supervising a small production group, is not getting cooperation from all members on the cross-functional team he leads. In particular, Bethany, a senior marketing manager, seems to resist his direction and tries to influence team members to go in another direction. The source of conflict in this cause may be ________. time pressure status differences communication failure a personality clash ambiguous jurisdictions

status differences

The team members were reluctant to try a new format with which they were unfamiliar; the old format had served them well for many years. Their decision to stick with the old format is an example of the _____ bias.

status quo

UPS conducts a random check of mileage for each of its delivery vehicles and compares how many miles a truck was driven versus the number of miles calculated for the driver's route to determine if there is significant variation between the two. What step of the control process does this represent?

step 2

Gabby, a designer and owner of a popular online gaming company, is always attending national gaming conventions to observe her competition and how they are doing things. As result of gathering competitive intelligence about the industry and having an understanding of her own firm's resources and capabilities, she makes a decision about what customers to serve and how to compete against rivals. This decision is called ________.

strategic positioning

Malik and his managers spent a large sum of money on the new training program, and they feel that there has been little improvement as a result of the investment. The training is scheduled to continue for two more months, and Malik feels that with all the money already spent on the project, it is too costly to simply abandon it. This is knowns as

sunk-cost bias

Downward communication refers to the flow of information from

supervisors to subordinates

When building a new residential development or mall, a national real estate organization typically does not remove many trees, basing its decision on the belief that natural resources are limited and the company must not compromise the ability of future generations to meet its own needs. This philosophy is known as

sustainability

The Jones family had a fire that destroyed their home. Various departments of a restoration company, from the initial cleanup crew to the assistance with the Jones family moving back in, worked together to achieve this goal. This is an example of a(n) ________. input-output structure structure system stepped process process

system

The upper management of a large national retail grocery store has passed along the new goals of improving customer service to the district managers. At this point, the district managers need to determine how the stores in their district will achieve top management's goal with the given resources during the next 6 to 24 months. This type of planning is known as

tactical planning

Jason tries to avoid conflict at all costs. He is very uncomfortable when any hint of conflict emerges and is convinced that conflict is destructive and caustic and diverts the group's attention from the task at hand. It would appear that Jason has a(n) ________ view of conflict.

taditional

Dean leads a task force to redesign the company's order-processing system. The task force has some of his co-workers whom he has no control over and some other member who do not respect her. According to the contingency model, Dean should adopt a(n) ________ leadership style. initiating structure participatory task-oriented employee-centered relationship-oriented

task-oriented

The managers in an organization wanted to reduce employee turnover by increasing employee job satisfaction. Therefore, they provided employees with a safe work environment and a sense of job security. However, the turnover rate did not decrease even after implementing these changes. During exit interviews, the employees complained that they do not have any opportunities for achievement and personal recognition. From this scenario, according to Herzberg's theory, it can be understood that

the organization falls short of motivators.

..........refers to educating technical and operational employees in how to better do their current job

training

When a leader rewards an employee in terms of increased pay for completing a project much ahead of time, the leadership technique can be referred to as _____ leadership.

transactional

Effective communication is a fundamental aspect of work performance and organizational effectiveness.

true

Fewer mistakes are made and fewer problems arise with two-way communication than with one-way communication

true

If used properly, teams can be powerfully effective as a building block for organizational structure.

true

The human resource manager for GargleTech should ________ when considering the organization's future staffing needs. assume that the organization will not change much assume that there will be radical changes in the supply of labor and the nature of the organization's jobs, so defer planning focus efforts on replacing those who retire or resign hire 10% more people than were needed last year to cover possible growth understand the organization's vision and strategy and hire to support them

understand the organization's vision and strategy and hire to support them (Better than assuming the status quo is to assume the organization will change. Thus, you need to understand the organization's vision and strategic plan so that the proper people can be hired to meet the future strategies and work.)

People's belief that a situation is so unique or so difficult that no one could be expected to handle it in an effective manner is referred to as

universal helplessness.

what is the "invisible hand" that Adam Smith formulated to explain motivation for individual behavior?

unseen forces of a free market sysetm

A(n).......is susceptible to legal attack because some questions may infringe on non-job-related matters such as privacy, diversity, or disability

unstructured interview

Mark, vice president of human resources at Executive Corporation, is a(n) ________ level manager. middle upper board team leader first-line

upper

IKEA employees are expected to work hard, inspired by an anecdote from their Swedish founder, Invar Kamprad, in which he told how he was berated by his father for failing repeatedly to get out of bed to milk the cows on his family's farm. Then one day he got an alarm clock. "Now by jiminy, I'm going to start a new life," he determined, setting the alarm for twenty to six and removing the "off button." Invar Kamprad is an example of a

urban legend

Local livestock farmers could allow the runoff of manure nutrients into a stream that feeds a local lake because then they wouldn't have to spend money controlling the run off. However, farmers decide to act ethically to avoid harming others because the the cost of the algae bloom in the river will upset the local fishing tour businesses. This scenario reflects the ________ approach to deciding ethical dilemmas.

utilitarian

To increase profitability, top management of a national retailer needs to decide if it will close several stores. Management knows that by closing the locations, it will save the company millions of dollars and benefit many stockholder groups and individuals, compared to keeping those stores open and benefiting fewer people. This logic is an example of the.....approach

utilitarian

To increase profitability, top management of a national retailer needs to decide if it will close several stores. Management knows that by closing the locations, it will save their jobs and their bonuses. However, the store closings will put nearly 1000 people out of work next year. As a result, they decide not to close the stores and save jobs. This logic is an example of the ________ approach

utilitarian ethics

Rita is on a team that consists of members who interact by a computer network to collaborate on a project. She is on a(n)

virtual team

A strong tie in social network analysis is a distant relative who you know someone you just met who you know knows

who you know

A strong tie in social network analysis is who you know knows someone you just met a distant relative who you know

who you know

Which of the following is not a way to encourage innovation? withholding raises and promotions when innovation attempts don't work out. implementing effective reward systems. creating a culture that celebrates failure. supporting innovation with investments of time and money. reinforcing experimentation.

withholding raises and promotions when innovation attempts don't work out.

If you need to communicate a great deal of information, but it is all factual and does not require an emotional component, you should ________. write a report call someone on the phone call a meeting send a text message use teleconferencing software

write a report

Which of the following sentences is true about communication in customer service?

There are three components in any service delivery process

Dependence asymmetry exists when a firm is more dependent on a business partner than a business partner is on a firm. a. True b. False

True

Fiedler's contingency model suggests that the situation should be changed to match the leader.

True

Which of the following is a leading reason that employees resist change? (a) supportive climate (b) curiosity (c) nonreinforcing reward systems (d) resource contraints (e) lack of personal ethics

Ciara combines the finance and accounting departments to work under a single supervisor.

Which of the following is an example of a structural change?

subjective

Which of the following is not a common characteristic of successful control systems? Subjective Flexible Realistic strategic and results-oriented encouragement of self-control

It is rude to use in crowded places.

Which of the following is not a disadvantage of e-mail?

to create a written document of behavioral guidelines for new employees

Which of the following is not a reason to enforce norms?

job posting

Which of the following is not a source of external recruiting for new employees? -college recruiters -newspaper ads -job posting -private employment agencies -employee referrals

withholding raises and promotions when innovation attempts don't work out.

Which of the following is not a way to encourage innovation?

Who is the most honored leader (outside of North Korea) in modern history?

Mao Zedong

What wasn't Yelp accused of doing?

Stealing money from another small business

can an organization address its liabilities with its assets

liquidity answers...

Which is a type of linguistic style?

Direct vs. indirect

A team that communicates electronically more than face to face is called a _____ team.

E. virtual

Fair Labor Standards Act of 1938

Established minimum living standards for workers engaged in interstate commerce, including provision of a federal minimum wage

________ focuses on employee perceptions as to how fairly they think they are being treated compared with others. Equity theory Esteem theory Hygiene theory Goal-setting theory Expectancy theory

equity theory

When using a self-managed team, a manager should

delegate administrative oversight of activities such as planning and scheduling

under expectancy theory, person's motivation increases along with the belief that effort leads to performance and:

that performance leads to rewards and the reward is valued

Which of the following types of skills are also important to teams apart from the technical or functional skills?

B. Problem solving

Which of the following statements accurately describes two-way communication?

C. The receiver must provide feedback, and the sender must be receptive to the feedback.

The benefits of teams are reduced when they are not ____.

C. empowered

In which process of group development do group members attempt to lay the ground rules for types of acceptable behavior?

C. forming

Effective coaching requires:

C. honesty, calmness, and supportiveness.

A useful strategy for encouraging collaboration when there is conflict in groups is to

C. invoke superordinate goals.

Coordination throughout an organization improves when

C. lateral relationships are well managed.

Taking risks and experimenting with ideas is which Exemplary Leadership Practice?

Challenge the Process

Which of the following reactions to power do leader's most prefer?

Commitment

The social network of informal communications is called the _____.

D. grapevine

Deemphasizing or smoothing over a disagreement

D. is a form of avoidance.

In order to listen effectively, you should

D. keep your mind open.

structured interviews

A standard set of questions of all candidates; Have high levels of predictive validity

The richest communication media are

A. more personal than technological.

Interpersonal connections

According to research by McKinsey and Co., _________________ are the most important facilitators of organizational innovation.

Which of the following were identified by David McClelland as acquired needs that are major motives in work?

Achievement, power, and affiliation

Ricardo listened to his department head's plan for change and expressed disagreement. Afterward, he tried to convince others to join him in working against the changes. Ricardo demonstrated which type of reaction to power?

Active resistance

What is a situation called where you must decide whether a decision is ethical or unethical?

Ethical dilemma

_____ is a problem in downward communication that occurs when messages are passed from one person to another and some information is left out or distorted.

E. Filtering

Which of the following teams is the best example of a team in the norming stage of development?

A team with members sharing their personal opinion with others and group members being more open to one another's ideas and suggestions

strategic

As a vice president, Gene keeps an eye on the performance of his division in relation to its competitors to ensure that it is on target for accomplishing its goals and, if not, taking corrective action. This is known as ________ control

statistical process control

At BakeRite Foods, Mickey pulls six samples each hour from their production line to examine them for quality defects. He measures each sample against the product standard. If he finds any deviations, he adjusts various pieces of equipment on the line until the variance disappears. Mickey's job involves ________.

Let's say that you've already bought plane tickets for a trip to Hawaii that leaves on the day of the final. How far ahead of time should you tell Dr. Johnson about this issue in order to have alternate arrangements made to take the final? At least 23 hour and 59 minutes ahead of time At least 12 hours ahead of time At least 24 hours ahead of time. Before the final exam starts

At least 24 hours ahead of time.

Which of the following characterizes a work team rather than a work group? A.Work is done individually. B.Leadership is shared. C.Members are accountable only to themselves. D.One leader is clearly in charge. E.Work is decided upon by the group leader and delegated to individual group members.

The types of information sent in downward communication in an organization might include

B. instructions about one's job.

_____ are different sets of expectations for how different individuals should behave in an organization.

B. Roles

Which of the following is a critical period in a group's development because the group is particularly open to formative experiences?

B. The midpoint between the first meeting and a deadline

A third party who intervenes to help others manage their conflict is called a ____.

B. mediator

An interference in the communication process that blocks perfect understanding is referred to as

B. noise.

Group members agree on their shared goals and standards in the _____ process of group development.

B. norming

Teams that operate separately from the regular work structure of a firm on a temporary basis are known as _____ teams

B. parallel

What is the term for the listening process by which a person states what he or she believes the other person is saying?

B. reflection

The stage of group development that involves getting oriented and acquainted is referred to as the _______ stage. A.storming B.norming C.forming D.performing E.adjourning

job analysis

Susan completed tasks that were assigned but without a sense of excitement or personal buy-in. Susan demonstrated which type of reaction to power?

Compliance

Which of the following is the last step in rational decision making?

Computing the optimal decision

_____ goals are higher-level goals that take priority over specific individual or group goals

D. Superordinate

Prior to hiring a consultant to assist with a departmental reorganization, the department manager was required to get the project and its budget approved by two other departments: accounting and human resources. This type of requirement facilitates _____ relationships in the organization.

D. stabilization

Who appeared in 4 out of the 5 movie clips that demonstrated exemplary leadership?

Denzel Washington

Which of the following statements is true about Fiedler's contingency model?

Depending on the favorability of the leadership situation, a different style of leadership is required.

Job specification

Describes the minimum KSAs a person must have to perform those tasks

forced ranking

Employees are ranked against one another and grades are distributed

Which of the following may be done as corrective action in the control process? Renew standards. Establish standards. Align processes with goals. Evaluate performance and take action. Compare performance to standards

Evaluate performance and take action.

A small number of people with complementary skills who are committed to a common purpose, set of performance goals, and approach for which they hold themselves mutually accountable, is called a working group.

Which piece of legislation first established the U.S. federal minimum wage? Age Discrimination in Employment Act (ADEA) Occupational Safety and Health Act Fair Labor Standards Act Civil Rights Act Social Security Act

Fair Labor Standards Act (Passage of the Fair Labor Standards Act of 1938 established minimum living standards for workers engaged in interstate commerce, including provision of a federal minimum wage)

Legitimate power is the perception that someone can provide positive consequences or remove negative ones for certain behavior. a. True b. False

False

The bounded rationality framework contends that individuals make decisions under conditions of certainty. a. True b. False

False

The first step in building a useful internal network is to identify information brokers. a. True b. False

False

Affirmative action

Focuses on achieving equality of opportunity within an organization including establishment of minority hiring goals

According to Douglas McGregor, managers who conform to Theory X tend to use a blend of extrinsic and intrinsic rewards to motivate employees. a. True b. False

False

The finance manager, operations manager, and project manager of a company got together for a meeting to discuss the progress of an ongoing project. Which of the following types of communication is exemplified in this scenario?

Horizontal communication

What was the biggest problem with GM's crisis management?

How long it took them to handle the situation

________ includes the activities managers perform to plan for, attract, develop, and retain an effective workforce. Performance appraisal Contingency planning Human resource management Job analysis Personnel development

Human resource management

Proctor and Gamble modified Tide detergent to make it work better on stains. What is this called? Incremental innovation Reference innovation Radical innovation Competitive change Transformational improvement

Incremental innovation (Core innovation -- optimizing of products or services for existing customers.)

Mass customization assembly job

Industry1 is trying to compete using a differentiation strategy by allowing customers to design their own, unique mobile phone cases. Give what you know about production and operation, what kind of facility should we design?

Which of the following is true of informal groups? Informal groups can advance or undercut the plans of formal groups. A temporary committee is an example of an informal group. Members of an informal group are assigned to it by the skills they possess. Informal groups have appointed leaders. Informal groups are primarily created to solve an organizational problem.

Informal groups can advance or undercut the plans of formal groups.

Which of these dilemmas is an example of ethical leadership?

Informing your boss of a mistake you had made that could be detrimental to the company

Finding a common purpose is an example of what exemplary leadership practice?

Inspire a shared vision

Which of the following statements about interpersonal networks is true?

Interpersonal networks are networks of relationships that develop across functions and divisions to accomplish tasks quickly.

What type of motivation is best for long term success?

Intrinsic Motivation

Which of the following statements about extrinsic and intrinsic rewards is true?

Intrinsic rewards generally provide personal satisfaction.

unplanned

Is crisis change planned or unplanned?

planned

Is proactive change planned or unplanned?

unplanned

Is reactive change planned or unplanned?

a matrix organization structure

-Collecting data and insights about individual jobs -Creating a Job Description -Creating a Job Specification

Job Analysis includes:

Most employees have some form of positive or negative attitudes about the work they do. What are these attitudes called? Job performance Job involvement Job satisfaction Job enrichment Organizational commitment

Job satisfaction

Which of the following is an example of reflecting in supportive communication?

Joe reiterates the main points.

behavioral

Joy manages Highlands Inn. One thing her employees are evaluated on is their contribution to continuous improvement. Every quarter , she sits down with each of them and discusses their performance in this area. This is a ________ control.

focuses on the conservation of valuable resources

LEAN manufacturing is ______________.

Identifying a few possible courses of action is the first step involved in the rational decision-making process. a. True b. False

False

Which of the following networks are considered to be the best?

Large diverse networks with strong and weak relationships

_____ is defined as the ability to combine or link ideas in new ways to generate novel and useful alternatives.

Lateral thinking

In the forming stage of team development, team members experience conflicts about interpersonal issues. a. True b. False

False

Individuals who are motivated by personalized power like to make an impact on and influence others. a. True b. False

False

What did Sir Richard Branson note as being the most important leadership trait?

Listen

Find others with organizational power that agree with her.

role ambiguity

Miranda starts her new job, but no one trains her on what exactly the job entails. She starts to get asked about her responsibilities and when she is going to complete them, This creates a great deal of stress for her because of ___________________.

Leadership substitutes are aspects that hinder a leader's ability to act a particular way.

False

Reorder costs

Person1 meets with his employees every year make a blueprint for next year of his store. One of his primary concerns from the previous year is his inventory costs. He keeps low quantities of inventory in the warehouse and prevents customer complaints by having deliveries come to his store three times per week. He is stuck though, so he asks you what you think his likely problem is? What do you tell him?

acknowledge the team for their effort

Personal Cat Products recently introduced kitten mittens, which are socks for cats. Charlie, director of new product development, has just reviewed the dismal first quarter results. He is confused by the results because his team did thorough market research about the product's acceptance by consumers before they introduced it to the market. Even though this innovative product was not successful, he wants to keep his team open to innovation. To do this, Charlie should ________.

The managers, who had bargained and built coalitions with other managers in order to arrive at a decision on how the division would be restructured, were following which model of decision making?

Political model

One of the most cited reasons for dissatisfaction by direct reports is that their managers share too much information. a. True b. False

False

Positional power is often more influential and effective than personal power. a. True b. False

False

As a leader, Lucas always has a good attitude and is able to persuade his followers through his great personality. This represents ________ power Reward Legitimate Coercive Referent Expert

Referent

What is just as important as speaking?

Listening

franchise agreement

The ________ details the responsibilities in a joint venture between one partner who provides the product/service knowledge and the other partner who invests in the firm and runs the day-to-day operations.

Which of the following statements best describes self-monitoring?

The ability of individuals to read cues from their environment to assess their behavior

Which of the following best describes Robert Sternberg's contextual intelligence component of the triarchic theory?

The ability to shape and be shaped by the external environment

The process for motivating employee performance in which the manager and employee jointly set objectives for the employee, the manager develops action plans, the manager and employee periodically review the employee's performance, and the manager makes a performance appraisal and rewards the employee according to results is known as

MBO

________ is about coping with complexity and ________ is about coping with change. Attitude; perception Perception; attitude Leadership; management Middle management; top management Management; leadership

Management; leadership

Which of the following is an intrinsic reward?

Interesting task

Which of the following is not a disadvantage of e-mail? The sheer number that must be handled by the average worker. It is rude to use in crowded places. Emotions are often poorly communicated. A decrease in other forms of communication, like greetings and conversations. Coworkers feel less connected.

It is rude to use in crowded places.

Which of the following situations is the best example of an interpersonal conflict?

Jane and Jack, executives of a firm's finance department, had a conflict with their teammate, John, who failed to submit an important report on time.

authority

Patricia, the manager of Prime Health Club, was telling her new trainer that "I have many decisions to make in a day, and as the club manager, during the course of a week, I have to give orders to most of the 35 employees. Then there is my budget and the club resources, which I oversee." Patricia's right to make decisions, give orders, and utilize resources is known as ________.

George, who own a small grocery store, has a reputation in the community as a tough manager. Many customers have heard George yell at his employees because he feels that workers today are lazy, lack ambition, and hate to work. George is a(n).....manager

Theory X

John, a manager who conforms to Douglas McGregor's _____, believes that employees are motivated by extrinsic rewards, especially compensation.

Theory X

assumptions of how to manage individuals who are motivated by higher-order needs

Theory Y

Divergent thinking is defined as the ability to combine or link ideas in new ways to generate useful alternatives. a. True b. False

True

Egalitarianism versus hierarchy distinguishes between hierarchical cultures that emphasize differentiated social status from egalitarian cultures that do not. a. True b. False

True

Intelligence involves a person's ability to adapt to changes in the environment. a. True b. False

True

Social competency includes a leader's ability to be aware of how other people's attitudes, assumptions, and beliefs are related to their behaviors and motivation.

True

The four critical team performance factors are cohesiveness, communication, common goals and norms & roles.

True

The success of diverse teams increases when their members possess a shared understanding of each other's strengths and limitations. a. True b. False

True

To bridge linguistic and communication differences, individuals should be careful about telling jokes that may be culturally sensitive. a. True b. False

True

To prevent groupthink, you should assign everyone the role of critical evaluator.

True

When an individual's ability to self-monitor differs from that of others, his or her workplace behavior may also differ, affecting workplace relationships. a. True b. False

True

Which of the following statements about the strength of ties is true?

Unlike strong ties, weak ties provides individuals with exposure to novel information.

In an attempt to spark innovation and creativity, the CEO asked the executive team to temporarily abandon the rules and explore all possibilities. The CEO was

adopting playfulness as part of the garbage can model of decision making.

Sue Ellen has been going to Small Good Breakfast with a group of friends for many years and always getting the same thing for breakfast. Today when she goes, her friend Peggy is late to breakfast. When she comes in Peggy claims that it is because of traffic. However, Peggy is almost always late to events (including the group breakfast) and everyone else was on time. Sue Ellen should think that Peggy is late due to ________. an internal lack of capacity an external lack of capacity a representativeness bias an externally attributed cause an internally attributed cause

an internally attributed cause

The assignment of workers to different jobs as they progress

describe job rotation

Pepper is an executive at a large technology company. She recently attended a training conference sponsored by several top professionals in her field, where she learned that by employee specialization enhances ___________ through _____________.

efficiency, learning

The US has prohibited the import of sugar and cigars from Cuba. This is an example of a(n)

embargo

People high in ________ are responsive to others' social and interpersonal cues. self-efficacy agreeableness emotional intelligence external locus of control self-esteem

emotional intelligence

HP founders David Packard and William Hewlett created a close-knit organizational culture that gave a lot of responsibility to employees and fostered innovation within the company, which were clearly stated values of the firm's founders. This is an example of ________. enacted values focused values analytics a diverse perspective espoused values

espoused values

A managerial principle stating that control is enhanced by concentrating on the significant deviations from the expected result or standard is referred to as the principle of ____.

exception

When it comes to failure in the innovation process, Procter & Gamble CEO A. G. Lafley suggests that the key is to ________. work within a competent team so that blame is spread around among strong players fail early, fail cheaply, and don't make the same mistake twice avoid it by almost any means necessary, since it will irreparably harm your reputation look for innovation in small increments, so that failure risks are small develop a tolerance for ambiguity so that failure does not personally upset you

fail early, fail cheaply, and don't make the same mistake twice

An employee's e-mail in the workplace is privileged information that cannot be used in court cases brought against that person or someone else.

false

A website that provides reviews of restaurants indicates that 70% of the people who went to Frank's House of Frog Legs enjoyed their meal, so you decide to try it out. After an unfortunate dinner, you realize this also means that 30% of the people who went hated their meal. This situation represents a(n) __________ bias representativeness overconfidence confirmation blind framing

framing

When the research team presented alternatives in terms of a chance for losses, the board chose the risk-seeking alternative, but when the team presented the alternatives in terms of opportunities for gain in the following meeting, the board switched to the risk-averse alternative. The board had succumbed to the _____ bias.

framing

Enabling coordination, problem solving among units, and providing emotional support to employees are all important functions of

horizontal communication.

Effective communication requires ______________. information to be transferred from one party to another information to be imparted from one person agreement between speaker and listener about the message controlling employee behavior enhancing the interaction within a work group

information to be transferred from one party to another

The systems viewpoint sees organizations as entities made up of interrelated parts known as

inputs, outputs, transformation processes, feedback

Dominique, an executive chef in a large hotel, recently attended a training conference sponsored by several top professionals in his field, where he learned numerous ways his restaurant and hotel can better serve customers. Dominique is excited that management asked him to present this information to the hotel staff so the restaurant and hotel can make needed improvements. Dominique's hotel is a(n).....organization

learning

The realistic conflict theory proposes that

limited resources will lead to conflict between groups.

Bob, the owner of Quality Catering, is driven by competition. He is very focused on meeting deadlines and quality, and to deliver the results that customers want. He pushes his managers to continually exceed their productivity goals, and stresses that profits take precedence over employee development and satisfaction. Bob feels "there is not enough time for training." However, his employees are regularly rewarded for their success in meeting company goals. This is an example of a(n)......culture

market

As a sales manager, Danyce is conducting performance appraisals for her team members. To do so, she tracks each person's sales calls, amount of sales, and revenues on a quarterly basis. Danyce is using a(n) ________ system of appraisal. trait objective 360-degree subjective behavioral

objective

The practice of sharing with employees at all levels of the organization vital information previously meant for management's eyes only is known as

open-book management.

the day to day execution of strategy

operation controls deal with ...

Writing employee schedules and a list of things to do for the cook is a type of

operational planning

In February, when Paula, the manager of a landscaping company, is looking at the upcoming need for more workers to handle the increased customers in spring and summer, she is involved with

organizing

basic needs for food and water

physiological needs

Maslow's level of needs, in order from lowest (most basic) to highest level, are

physiological, safety, love, esteem, and self-actualization

equity theory is a:

process approach to motivation

new idea in motivation includes focusing on learning lessons fro m _____ ____ inorder to develop _____ ______

professional athletes; corporate athletes

Leslie burst into her manager's office and complained, "I just can't work with Ciera! She's rude and opinionated, and I'm sick of her complaining about how much work she has to do." This is an example of ________ conflict.

relationship

Americans marrying later in life and young people having fewer children are examples of trends in society known as ________ forces.

sociocultural

Of the following, which is not a core job characteristic? skill variety task significance autonomy task identity teamwork

teamwork

Key understanding to the relationship between hygiene and motivation factors is:

they are independent

According to the concept of full-range leadership, leadership behaviors vary along a range from ________ leadership at one extreme to transformational leadership at the other. laissez-faire charismatic shared servant transactional

transactional

The grapevine is ________. a horizontal communication channel slower than formal channels a morale enhancer almost wholly inaccurate used by employees when threatened or insecure

used by employees when threatened or insecure

Which one of these acts did the boss in Undercover Boss not portray in the video?

Scolded the worker for not following the guidelines

Which of the following is true about organizational communication networks?

. Communication networks are formed when vertical and horizontal flows of organizational communication are combined into a variety of patterns.

How many makeups do you get for exams, quizzes, and warmups? 0,4,4 1,1,1 0,2,0 0,0,0

0,0,0

influence

Leadership is the ability to ________ employees to pursue organizational goals.

what are weaknesses of expectancy theory?

1. theory assumes a person is total rational 2. theory's complexity has made it difficult to test 3. measures of instrumentality, valence, and expectancy have only weak validity

What ideas are consistent with new ideas in motivation?

1.eustress 2. individuals are motivated by their own physical, emotional, mental, and spiritual energy 3. energy recovery is as or more important than energy expenditure

How many quizzes do you get to drop? 1 0 2 4

reciprocal interdependence

2 groups depend on one another for inputs

Hugo Chavez promoted a policy of ______, which he paid for with _______.

21st century socialism; oil revenues

A feedback technique in which an employee is appraised by her boss, peers, subordinates, and possibly clients is called a........appraisal

360-degree

A friend claims that her father is friends with Eli Manning's father. How close are you to Eli socially? 6 4 2 5

A friend claims that her father is friends with Eli Manning's father. How close are you to Eli socially? 6 4 5 2

How many practices of exemplary leadership are there?

What day and time is the quiz on Strategic Management due? 9/19/16 at 6pm 9/26/16 at Noon 9/26/16 at 6pm 9/19/16 at Noon

9/26/16 at Noon

Which of the following is a common reason for social loafing?

E. Individuals believe their contribution is not important.

apprenticeship

A new employee starts work at an electrical installation company. They don't know anything about installing electrical components to houses, so they need to get experience before they do jobs on their own. What form of training would be most helpful to this employee?

the shared set of beliefs, values, knowledge, and patterns of behavior common to its people

A nation's culture is ________.

Which of the following is most likely to send a negative nonverbal signal when you are talking to a client?

E. Looking at your watch

Which of the following refers to the "Great Man" theory?

A theory of leadership that explains leadership by examining the traits and characteristics of renowned leaders

Which of the following statements refers to House's path-goal theory?

A theory that states that the most important aspect in leadership is the follower's expectation that a task can be accomplished and that it will lead to rewards

job specification

A ________ summarizes what skills the holder of the job must have and the minimum knowledge he or she has in order to perform the job successfully.

product innovation

A change in a product or the creation of a new one

process innovation

A change in the way a product is conceived, manufactured, or disseminated

selection interview

A conversation with a candidate about their qualifications for the job is known as a(n) ________.

Which of the following would be a likely target of an internal audit?

A corporation's charitable-giving program

Calvin is the CEO of Centaur Inc. The company has incurred a loss as it has lost one of its key clients. Calvin needs to inform the owner of the company and the board of directors about this issue. In this case, which of the following mediums would be suitable for Calvin?

A face-to-face conversation

Which of the following communication channels should Claude utilize to discuss the current problem with the sales manager?

A face-to-face meeting

Which of the following is the richest medium for communication?

A face-to-face meeting

Which of the following is an example of two-way communication?

A videoconference

framing

Which of the following describes a collection of people who work in the same area or have been drawn together to undertake a task without achieving significant performance improvements?

A working group

Which of the following is an advantage of written communication?

E. Written communication can be saved permanently.

The transmission of information and meaning from one party to another through symbols is called _____.

A. communication

Russell tells his manager, Neha, a slightly misleading version of a problem he faces with a current project. He does so to ensure that it does not worry her. In this case, Russell's act can be best described as:

A. filtering.

Which of the following is a problem that occurs when a decision-making group has too much cohesiveness?

A. Groupthink

Which of the following team strategies is best for teams that have a high degree of dependence on outsiders?

A. Probing

Filtering is less likely to occur in _____ organizations

A. flatter

Compared to traditionally managed teams, self-managed teams typically have

A. greater productivity and lower costs.

In organizational communication, coaching refers to dialogue with the goal of

A. helping someone be more effective and achieve his or her full potential on the job.

The team that Richard is managing is following the strategy of telling outsiders of the team's intentions when the team has made any decisions. This strategy is known as ____.

A. informing

belief that people are motivated by "enlightened" self-interest is consistent with ___ _____'s view on _____

Adam Smith's view on motivation

balanced scorecard

Andrew, the CEO at 3M, strives to have a comprehensive view of the organization at all times by evaluating customer satisfaction, innovation, and employee satisfaction, in addition to financial performance. The control system being used by 3M is best described as a _______

Which of the following is an example of an empathetic listener?

Angel attempts to share with the speaker the feelings and concerns that underlie the message by counseling the speaker, asking, "How did that make you feel?"

360-Degree Feedback

Appraisal evaluations from an individual's boss, peers, and subordinates, and sometimes external stakeholders

Identify a personal aspect that influences communication.

Approach

Which of the following is an example of an attentive listener?

April tends to listen to instructions, briefings, and other important information without performing other tasks.

Referent

As a leader, Lucas always has a good attitude and is able to persuade his followers through his great personality. This represents ________ power

Which one of these was not recommended as a way to speak with authority?

Ask questions

In contrast to intrinsic motivation, extrinsic motivation is derived from aspects of "doing the job." a. True b. False

False

In many cases, interpersonal conflict arises when there is competition among groups over scarce resources. a. True b. False

False

_____ communications are the official, organization-sanctioned episodes of information transmission that are often prearranged and necessary for performing some task.

B. Formal

The need for _____ communication is similar to the need for integration

B. horizontal

rules

Guides to action that permits NO discretion

Which of the following is true of parallel teams?

B. They contain members from different units or jobs.

At a major chemical manufacturing company, managers are required to contact the human resources department whenever they are considering firing an underperforming employee. The purpose of this policy is to avoid potential problems that might arise in firing the employee. This type of relationship within an organization is referred to as a(n) _____ relationship.

B. advisory

A reaction to conflict that involves ignoring the problem either by doing nothing at all or by deemphasizing the disagreement is known as ____.

B. avoidance

Amazon is great place to work (True or False)

False

Based on their sense of personal control, externals prefer participatory supervisors who delegate. a. True b. False

False

Which of the following is one of the important components of the communication process?

C. Decoding

Claude informed his manager that the revenues were great because he didn't want to disappoint him by revealing the true situation. In this case, Claude's act illustrates ____.

C. filtering

A common problem with downward communication in an organization is

C. filtering.

A(n) _____ differs from a self-managed team in that the former has no managerial responsibilities.

C. traditional work group

Which statement about control is most likely FALSE?

Control provides managers with assurance that activities will proceed as planned.

Emotionally intelligent leaders talk more than they listen. a. True b. False

False

The social network of informal communications is called the _____

D. grapevine

Which of the following statements about workplace communication is true?

D. Face-to-face groups result in higher-quality decision making.

Teams are now used _____ companies to produce goods and services, to manage projects, and to make decisions about running the company

D. by almost all

The most effective writing is

D. clear and concise.

What is not a practice of Exemplary Leadership?

Discourage others to act

Ross just joined a team of people who come from different units in his organization. The team's primary task is to recommend to the top management valuable uses for the waste materials generated in the manufacturing processes. Although the team meets twice per week, the members continue to work within the usual organizational structure. The temporary team that Ross has joined is a ____.

E. parallel team

Thomas is an executive in a firm's IT department. He has immense knowledge in IT and has come up with many technological innovations, which had helped the organization to perform its activities more efficiently. Moreover, he has the ability to solve all types of issues that arise on a daily basis with relative ease. As a result, the individuals in the organization have developed great respect for him. Identify the kind of power demonstrated by Thomas

Expert power

Which of the following is a component of personal power according to Whetten and Cameron?

Expertise

integration

Extent various parts of the organization: Interact, Coordinate, Cooperate

wide span of control

Han, the CEO of MilFalSystems, has over 30 employees reporting to him, including all operations and finance employees. Han has a ________.

What makes a courageous leader stand out?

Having a vision and challenging the process

What was Larry Brown's situation when he was the coach at KU?

He had a potential recruit on campus that needed money to get home for a family death

Why was John Scully a bad CEO?

He refused to lower product prices when company was losing money

What's a common thing that good companies provide?

Health Programs

Which of the following is the final step involved in diagnosing disagreement?

Identifying the state to which the disagreement has evolved

goal

If I say that "I will save $500 dollars by the end of October in order to afford my vacation", this is a ________.

Emphasize the importance of short term goals.

If you want to have a more magnetic personality as a leader, which of the following should you not do?

centralized authority

Important decisions made only by the top management team is

Which is a not a reason that efficiency is important to managers?

Inefficient telecommunication systems

Which of the following results in losing power?

Inflated view of self

Which of the following is true of informal groups? Informal groups are primarily created to solve an organizational problem. A temporary committee is an example of an informal group. Informal groups are not based on a defined organizational structure. Informal groups have appointed leaders. Members of an informal group are assigned to it by the skills they possess.

Informal groups are not based on a defined organizational structure.

Which of the following questions should be addressed first when diagnosing a disagreement?

Is the disagreement related to facts, goals, methods, or values?

Which of the following is true of upward communication?

It facilitates downward communication.

What benefit does network analysis provide over other types of tools that enhance connectivity? It helps identify the right amount of collaboration. It leads to bottlenecks in information flow. It increases collaboration among network nodes. It is less targeted in its scope.

It helps identify the right amount of collaboration.

utilitarian

That organizations should be operated as "communities" with managers and subordinates working together in harmony, is one of the proposals of

Mary Parker Follett

Vandelay Industries is trying to compete using a differentiation strategy by allowing customers to design their own, unique mobile phone cases. Give what you know about production and operation, what kind of facility should we design? Mass produced assembly line Customized process batches Mass produced continuous produciton Customized assembly batch Mass customization assembly job

Mass customization assembly job

scientific management

Mateo, an IT manager, has been studying the work methods of each task to increase the productivity of the employees in his department. Mateo is utilizing ________.

Needs theory

McClelland

relationships and communication

Most successful managers contribute to organizational performance through _________________________.

_____ refers to the desire, stimulus, or incentive to pursue a particular course of action.

Motivation

________ is defined as the desire to pursue goal-directed behavior. Self-determination Self-actualization Reinforcement Motivation Productivity

Motivation

What is the formula for expectancy theory?

Motivation= Expectancy* Instrumentality* Valence

-Employees inspired and have greater morale -Cheap! -Fewer risks in hiring known candidates

Name 3 advantages of internal recruiting

employee referrals

Name one big/frequent example of external recruiting

radical and incremental

Name the 2 types of innovation:

Jessica finishes her tasks for the day at about 3pm, so the rest of her time that day is free. She considers opening up Reddit and posting pictures of her cat doing funny things, but instead she asks Roger, her co-worker, if he needs any help on his work for the day. By offering help to Roger, Jessica is demonstrating ________. OCB-O creative task performance task performance OCB-I adaptive task performance

OCBI

Which of the following helps guarantee nonhazardous working conditions for employees?

Occupational Safety and Health Act

discrimination

Occurs when people are hired or promoted - or denied hiring or promotion - for reasons not relevant to the job

centralized authority

One of her customers asked Astrid if her company wanted to join the country club to meet potential customers. Astrid thinks this is a good idea, so she asked her manager, Walter, about it. Walter told Astrid that "Because the membership is over $1,000, I will have to get approval from upper management." This is an example of how organizations with a ________ make decisions.

labor unions

Organizations of employees formed to protect and advance their members' interests by bargaining with management over job-related issues

strategic inertia

Organizations sometimes stagnate and fail to innovate, which causes them to become uncompetitive. This is an example of ________ .

_____ refers to the extent to which individuals engage in the process of generating solutions and articulating their opinions and perspectives.

Participation

Thomas listened to his department head's plan for change and expressed agreement. Afterward, he did not follow through with the action plan outlined for him. Thomas demonstrated which type of reaction to power?

Passive resistance

Who was the leader that was described as being inspirational?

Pat Summitt

-Establishing performance objectives and standards -Measuring employee performance against standards -Providing feedback

Performance appraisal is concerned with:

Which statement regarding performance feedback is FALSE?

Performance feedback is most effective when the one party dominates the conversation.

Which of the following is a symptom of groupthink?

Pressures toward uniformity

Incremental innovation

Proctor and Gamble modified Tide detergent to make it work better on stains. What is this called?

Which of the following is one of the three criteria that define team effectiveness

Productive output from the team

calibrator

Professional football quarterbacks are coaches on the field in that they correct the performance of their fellow players, make decisions about what plays to run, and pointing out what is working or not working. Based on this behavior, what role do quarterbacks play on their teams?

Which of the following is not a resource used by organizations as an input?

Profit

When a person is late to work and they get pay docked, what type of operant conditioning is being used?

Pusnishment

Which of the following is a "don't" when attempting to improve communication? Smile and show animation. Occasionally nod in agreement. Put anything in email that you wouldn't mind the whole world seeing. Lean toward the speaker. Speak in a quiet, reassuring tone.

Put anything in email that you wouldn't mind the whole world seeing.

What is the job of a leader?

Rally people toward a better future

What was one positive way that Chipotle handled their crisis?

Rebuild customer relation

Where Joe works, he feels included and accepted. Based on Maslow's needs hierarchy as applied to the work environment, what is Joe's next level of need fulfillment?

Recognition and rewards

Which of the following is the best statement of a goal? Be late to work less often. Get through most of those reports by 9/1. Reduce production errors by 10 percent by the end of the quarter. Give your very best effort. Increase customer satisfaction.

Reduce production errors by 10 percent by the end of the quarter.

Mallory has been managing her department the same way for 14 years with mixed results. A new director enters the company and tells her she needs to update her management style and her work routines. As a result, she gets angry and tells the director that she knows best how to run her department. Mallory's response could be characterized as ________. Fear of Innovation Resistance to change Radical innovation Change promotion OD intervention

Resistance to change (Resistance to change is an emotional/behavioral response to real or imagined threats to an established work routine. Resistance can be as subtle as passive resignation and as overt as deliberate sabotage.)

________ is the extent to which people believe in their personal ability to do a task Emotional stability Self-awareness Self-efficacy Locus of control Self-esteem

Self-efficacy

Before you can measure performance, what must you do?

Set performance standards

Mary, a team leader, found that a few of her team members' performance had been deteriorating. They had been coming late to work and had not been completing tasks on time. In order to improve her team's performance, Mary identified three options to deal with these underperformers: fire them, train them, or transfer them to another team. What is the next step Mary should pursue in rational decision making?

She should rate the options to see which one will improve her team's performance.

The example used of a thought leader was

Steve Jobs

If group cohesiveness is high and the alignment of the group and organizational goals is high, which of the following would you expect to see?

Strong increase in productivity

Job description

Summarizes the tasks and duties of a job

What is the last step in the control process?

Taking action to correct problems and reinforce successes

Which of the following statements about team size is true?

Team size should reflect the nature of the task.

-The # of people needed across the organization -An internal supply forecast, or the number of people we have

The 2 types of forecasts in HR

B-corp

The Board of Directors of Ben and Jerry's, the ice cream company, decide that they as part of their mission, they want to ensure that they fulfill their environmental mission in addition to being profitable for the shareholders of the company. Which business form should they use to organize Ben and Jerry's?

Title VII of the Civil Rights

The Equal Employment Opportunity Commission was established by the ________ Act.

planned

The creation of products, services, or technologies designed to move the organization toward strategic goals is called ________ change.

is why we need managers

The division of labor ________.

Union security clause

The part of the labor-management agreement that states that employees who receive union benefits must join the union, or at least pay dues to it

Which of the following statements about nonprogrammed decisions is true?

These decisions are made in response to novel, poorly defined, or unstructured situations.

Which of the following is a characteristic of an organization's climate with high employee engagement?

Training and development

_____ leadership is defined as the set of behaviors that leaders use to change their organization and individuals for the better.

Transformational

Pregnancy Discrimination Act (1978)

Treats pregnancy as a disability

Dillard's made 24/7 Wall Street's 12 worst companies to work for.

True

Social loafing occurs when team members disengage from the team process and fail to contribute to the team's recommendations or other deliverables. a. True b. False

True

Tapping into a person's emotions is extremely important in encouraging an individual to take a risk, try something new, or change his or her behavior. a. True b. False

True

Teams that include members with divergent agendas often struggle to come together to accomplish their assigned task. a. True b. False

True

The best leaders display both transactional and transformational leadership behaviors.

True

The classical model of decision making seeks to maximize economic or other outcomes using a rational choice process. a. True b. False

True

Which of the following is an important aspect when creating a self-managed team? Lessen the authority and autonomy that is granted. Require voluntary-only membership. Allow workers to simply do their own thing. Use some form of team compensation. Require participation to be outside normal working hour

Use some form of team compensation.

Hitler's main skill was

Using public speaking and mass media to rally the support of the general public

mass customization

Using technology to make unique items, but still gain cost benefits of mass production

Hugo Chavez was the president of

Venezuela

Which of the following statements about verbal communication is true?

Verbal communication consists of sounds, letters, words, pictures, and symbols

_____ offices are mobile offices that use communication tools to allow people to work anywhere.

Virtual

(d) withholding raises and promotions when innovation attempts don't work out.

Which of the following is NOT a way to encourage innovation? (a) creating a culture that celebrates failure. (b) reinforcing experimentation through shared knowledge (c) use broad environmental scanning to identify opportunities for innovation (d) withholding raises and promotions when innovation attempts don't work out. (e) supporting innovation with investments of time and money.

Very expensive in time and money

Why is work sampling not used more often?

Which of the following is an advantage of larger groups?

ability to take advantage of division of labor and more resources

Jacquie and her colleague disagreed about how to approach a project. Finally, Jacquie said, "I give up, we'll do it your way." Jacquie's approach illustrates a(n) ________ conflict management technique.

accommodating

Shay disagrees with Leslie's plan of action, but the issue at hand is not one of great importance to him. He needs Leslie's help on another issue of greater importance. Shay's appropriate response regarding the current disagreement is one of

accommodating

Phillip, owner of Technology Sales, said, "We have to focus on our customers and how can we beat the competition, so we have to be flexible." He encourages his R&D department to develop innovative products and focuses on being quick to respond to market changes. Technology Sales has a(n)

adhocracy culture

Caitlyn has been a member of the annual auction committee for the humane shelter, but the auction has ended and the team is disbanding, at least until next year. This illustrates the ________ stage of group development.

adjourning

Good communication is an essential part of all of the following EXCEPT ________

agreeing with the communicator's message

Horizontal communication refers to the flow of information

among people on the same hierarchical level.

Joe, owner of ABC Electronics, just discovered that his trusted friend Paul, his accountant for over 30 years, has been mishandling the company books and stealing from the company bank account. Joe must decide whether to publicly ignore his friend's actions and avoid bad publicity for the firm, an example of ________

an ethical dilemma

According to Herzberg's two-factor theory, hygiene factors

are potential dissatisfiers that, when fulfilled, do not cause people to become satisfied.

Ethnocentric managers believe that their native country, culture, language, and behavior

are superior to all other

Ethnocentric managers believe that their native country, culture, language, and behavior ________. are hurtful to others need to be changed are equal to all other cultures are superior to all others are outdated

are superior to all others

A disadvantage of oral communication is that it

can lead to spontaneous ill-considered statements

Important decisions made only by the top management team is centralized authority focused power upper authority decentralized authority higher-management influence

centralized authority

After the Enron accounting scandal in the 2000's, Hewlett-Packard (HP) added a written set of standards to clearly state top management's expectations for all employees....which included prohibiting from 'cooking the books or making false accounting records/statements. This addition by Hewlett-Packard best represents a set of standards called a(n) ________.

code of ethics

......is the personality dimension that describes how achievement-oriented and persistent a person is

conscientiousness

Even if illiteracy is not a problem in organizations, reading mistakes are

costly.

demands the organization can place on the employee:

deadlines, quality standards, production quotas

Which component of the communication process is defined as the receiver retranslating the sender's message?

decoding

A protective tariff is a(n) ________.

economic barrier to trade

The macroenvironment includes these forces: ________.

economic, technological, sociocultural, legal, political, environmental

In a service profit chain, the service sequence is from ________.

employees to customers to profit

Francine shared power with her subordinates, pushing decision making and implementation to the lowest possible level. Francine was seeking to increase commitment through

empowerment.

In order, the steps of the strategic-management process are ________. establish the mission and vision; assess the current reality; formulate the grand strategy; implement the strategy; maintain strategic control establish the mission and vision; assess the current reality; conduct a trend analysis; maintain the feedback loop establish the mission; maintain strategic control; formulate the grand strategy; implement the strategy establish the vision; develop a mission statement; formulate the grand strategy; implement the strategy; maintain the feedback loop determine the strategy; carry out the strategic plans

establish the mission and vision; assess the current reality; formulate the grand strategy; implement the strategy; maintain strategic control

Lexie uses the results of customer surveys to point out ways that her cashiers can improve their service. This is an example of _____ control.

feedback

Donna, vice president of finance, and Bob, vice president of human resources, are ________ managers. team functional board advisory lower-level

functional

Rules of thumb or short-cuts that individuals use to save time when making complex decisions are known as

heuristics.

Abraham Maslow proposed the

hierarchy of human needs

Hersey and Blanchard believed that

leaders have the flexibility and range of skills to adapt their behavior to the maturity of their subordinates.

Which of the following characterizes a work team rather than a work group?

leadership is shared

A balanced scorecard is a control system combining four sets of performance measures: financial, customer satisfaction, business processes (quality and efficiency), and _____.

learning and growth

Kenexa (leading HR service company) uses blend of psychology and technology to "inspire" employees by:

listening to employees through interviews and surveys

Goal-setting theory suggests that employees can be motivated by goals that have all of the following characteristics except

little or no feedback

Goal-setting theory suggests that employees can be motivated by goals that have all of the following characteristics except ________. little or no feedback measurable specific and challenging achievable actionable

little or no feedback

Don works diligently to accomplish the company goals in an efficient and effective manner, utilizing his employees through planning, organizing, leading, and controlling company resources. Don is ________. managing entrepreneuring delegating developing synergy vision planning

managing

Two of the primary challenges facing managers today are

managing for a competitive advantage and diversity

Two of the primary challenges facing managers today are ________. managing the effects of globalization and information technology managing union and financial issues managing employee issues and maintaining good records managing ethical dilemmas and decreasing diversity managing the lack of information and union problems

managing the effects of globalization and information technology

Becoming a manager offers

many rewards part from money and status

says only ungratified needs motivate behavior

maslow's theory

McDonald's uses thousands of cups each year and each of these cups are exactly the same. Which production type was used to produce these cups? Contingent production Mass customization Customization Mass production Job Shop

mass production

If you have a question about this class, what email should you use to contact someone who could answer the question? [email protected] [email protected] [email protected] [email protected]

[email protected]

Tactical control is performed mainly by ________. team leaders middle managers first-level managers the CEO top managers

middle managers

arousal and sustaining goal-directed behavior

motivation

Research shows that humans have required resources they're motivated to attain. These resources are known as ________. referents valents needs factors benevolents

needs

___________________ is the most immediate indicator of a impending financial problem for a company if it is not addressed. high cost of goods sold negative cash flow low net income high inventory turnover ratio low gross profit

negative cash flow

When a student launched into a long-winded excuse for a late assignment, Professor Jensen pursed her lips and shook her head slightly. This is an example of ________ communication.

nonverbal

________ communication consists of messages sent outside of the written or spoken word.

nonverbal

Quizzes and Warmups are due at what time? 11:59pm Midnight 6pm Noon

noon

maslow's progression hypothesis states:

only ungratified needs motivate behavior

Phone Tech, a global phone company, frequently needs to respond quickly to the fast-changing consumer tastes with its phones. Therefore, management has fewer rules and procedures than most organizations, and networks of employees are encouraged to cooperate and respond quickly to unexpected tasks and changes in technology. Phone Tech is utilizing a(n).....structure

organic

Luke knows that his friend, Boba, has a lot of work today at the sarlacc pit, so he comes in to work a couple of hours before his shift starts to give Boba some help. What type of job performance is Luke demonstrating by coming in early? workplace deviance behavior task performance organizational citizenship behavior person-organizational fit job satisfaction

organizational citizenship behavior

Functional managers from the Flextronics plant in Hungary contact corporate HR in the US with complaints about their plant manager, Marcia, who is originally from New York. They complain that "Marcia only sees things as a New Yorker and doesn't consider the perspectives of others." Marcia's management style can be described as ________.

parochialism

Jordan has been in the same position for several years. He has a formal relationship with his boss and completes his work according to established procedures. Based on the leader-member exchange theory, Jordan is

part of the out-group.

Esther avoids micromanaging and allows subordinates to work autonomously. She takes action only when work falls below standards, allowing subordinates to learn from mistakes and become more functionally independent. Esther is demonstrating

passive MBE.

what is both a hygiene and motivational factor in research done on Herzberg's 2 factor theory?

pay

Morty is working at a research facility in Washington D.C. and he needs to communicate with Rick, who is in Mexico City, about a project they are working on. Rick was born in Washington DC, so he has perfect command of English. Regardless though, they are still facing a(n) ________ barrier to communication. personal semantic encoding physical medium

physical

interpersonal demands

pressures created by other employees

With market control, the activities of an organization are regulated through the use of

pricing mechanisms and economic information

Nancy's employer distributes checks at the end of each quarter, representing an equitable portion of 5% of the company's pretax profits for the previous period. This is known as ________. profit sharing pay for performance pay for knowledge gainsharing a bonus

profit sharing

Return on investment is an example of a(n) ________ ratio.

profitability

Tom negotiated with the customer and priced the customer's order at a special discount within the bounds of established rules and guidelines.Tom has made a(n) _____ decision

programmed

If a manager knows one of her employees has low self-esteem and wishes to enhance it, she should ________. provide lots of constructive pointers and positive feedback redesign the work so that it is routine and structured give them difficult projects provide frequent reminders about improving weaknesses let the employee work out how to accomplish tasks on their own

provide lots of constructive pointers and positive feedback

The activity-based costing system

provides a more accurate picture of how costs should be charged to products and services.

introducing a practice that is new to the industry is called a(n).....change

radical

in case of repeated failure under expectancy theory, employee may

reduce effort

Local communities are stakeholders of organizations because communities ________. need the publicity of national organizations rely on the tax base from companies, and their employee payrolls, to thrive enjoy the changes that progress tends to bring rely on the products the companies produce wish to join forces with organizations to create strategic alliances

rely on the tax base from companies, and their employee payrolls, to thrive

Amy, the store manager, recently had to fire Paul, an employee who graduated from Mississippi State University. She felt that Paul was not well educated. When Kelly, also a graduate from Miss State, applied for Paul's old position, Amy did not want to consider hiring her because she felt like Kelly probably received a similar educational experience as Paul. Amy was affected by ________ bias. representativeness adjustment training confirmation blind

representativeness

A(n) ________ form of media allows receivers to observe multiple cues, such as body language and tone of voice, allows senders to get feedback, and enhances the conveyance of feelings. formal rich dense encoded informal

rich

A leader who makes sure that her employees have health insurance and work in a positive environment could best be described as which type of leader? servant leader-member exchange transactional situational shared

servant

pooled interdependence

several groups are independent within their function, but collective contribute to organization

A tax on automobiles imported into the US that raises prices on imported vehicles to make the price of cars produced here more competitive is a(n)

tariff

The idea that there are no true universal rules of management is the foundational principle of ________.

the contingency school

When Cheyenne, the manager, was discussing a difficult competitive problem with the owner, she asked, "What management approach do you think will work best in this situation?" Asking this question to determine a solution is utilizing

the contingency viewpoint

Profit is ________.

the cost of making a product subtracted from the price we sold the product for

Hugo Munsterberg was known as

the father of industrial psychology

organizational leadership

the supervisory style of the organization's managers

E-mail messages are private property of

the system's owne

Michael Porter proposed that business-level strategies originate with the primary competitive forces in the firm's environment; these forces are ________. threats of new entrants and substitute products or services, bargaining power of suppliers and buyers, and competitive rivalries bargaining power of suppliers threats of government paperwork and tax increases, bargaining power of suppliers, and competitive rivalries threats of substitute products and services and competitive rivalries threats of new entrants and bargaining power of buyers and suppliers

threats of new entrants and substitute products or services, bargaining power of suppliers and buyers, and competitive rivalries

Strategic, tactical, and operational are the

three levels of planning

Work groups composed of members from across the globe whose activities span multiple countries are referred to as ____.

transnational teams

Communication is the transfer and ________ of meaning.

understanding

Han, the CEO of MilFalSystems, has over 30 employees reporting to him, including all operations and finance employees. Han has a ________. narrow span of control broad span of influence wide span of control small unity of command focused span of control

wide span of control (a wide span of control is when a manager has several subordinates reporting)

critical path method

Person1 works with his boss, Boss1, to figure out what steps he needs to take in order to finish the project that he is working on and how these steps relate to on another. They then figure out what part of the project is going to take the longest so Person1 can be sure to focus on that to ensure that he is not behind schedule. Person1 and Boss1 are using the ____________.

_____ involves going to the area where activities take place and watching what is occurring.

Personal observation

_______ conflict focuses on what needs to be done, whereas _______ conflict focuses on how it gets done. A.Task; process B.Process; relationship C.Functional; dysfunctional D.Process; task E.Relationship; process

_______ conflict refers to disagreements about how the work should get done. A.Process B.Functional C.Relationship D.Interpersonal E.Task

A process in which information flows from sender to receiver, with no feedback loop is referred to as

C. one-way communication.

The process by which a person states what he or she believes the other person is saying is referred to as

C. reflection.

Which of the following is an example of one-way communication?

C. A political speech

____ skills enable a leader to gather and process large amounts of information, create suitable strategies, solve problems, and make correct decisions.

Cognitive

Which of the following statements about affective and cognitive conflicts is true?

Cognitive conflicts can have a positive influence on the team.

His company can fish up to the limit of the fishing regulations in all of the countries in which his company operates instead of being held to the limits of just one country.

Don is the owner of a multinational fishing business. Why might his company have an advantage over other non-multinational fishing businesses?

If group cohesiveness is _______ and there is _______ alignment of group and organizational goals, productivity is not significantly affected. A.high; low B.high; high C.low; high D.moderate; high E.low; low

The executive staff at a manufacturing company has a major disagreement regarding a major capital expenditure. The manufacturing manager believes that it is essential for the company to replace its wave solder equipment. Other staff members feel that the project should be put off for at least another 2dash-3 years and the funds should be diverted to a new marketing campaign. This is an example of a(n) _______ conflict. A.interpersonal B.procedural C.process D.relationship E.task

Workers at a small factory have an unspoken "rule" that no worker moves faster than the assembly line so that management can't speed up the line. This is an example of _______. A.groupthink B.status C.social loafing D.process conflict E.a norm

Which piece of legislation first established the U.S. federal minimum wage? Fair Labor Standards Act of 1938 Age Discrimination in Employment Act (ADEA) Social Security Act Civil Rights Act Occupational Safety and Health Act

Fair Labor Standards Act of 1938

Extinction

Jake is always complaining to his coworkers that he doesn't earn enough given all the work he does compared to others in his department. Jake's boss, Stacey, is tired of the complaining, so she moves Jake from his office with a window to an office in the basement. The actions by Stacey represent ____________?

Which of the following is the most common type of tactical behavior that people use to try to beat control systems?

Manipulating or distorting information

I and IV

Person1 sits down with his manager, Manager1, to decide on a location for new offices for their technology innovation and development firm. The primary competitive resources needed by the firm is human capital. Which of the following items should they consider when it comes to making this decision? I. Concentration of Skilled Labor II. Access to natural resources III. Nearby machine shops that can readily fabricate parts IV. Access to knowledge spillovers

Which of the following is one of the ways to add power to presentations?

Practicing

Martin decided to hire Ann for the associate's position because she reminded him of a former associate who had excelled in the position. Martin has used which of the following heuristics?

Representativeness

What is one of the primary challenges of managing communication in a digitally connected world?

Security issues

Which skill involves the ability to communicate information through talking so others can understand?

Speaking

one company buys another

acquisitions are when ...

Brad supervises several employees who seem to have low self-efficacy. To improve this, he should do all the following except

avoid rewarding small successes

Organizational development is often put into practice by a

change agent

China has been accused by shrimpers in South Louisiana of selling shrimp in the US at a lower price than US suppliers to drive down the price of American shrimp. The US shrimpers are accusing the Chinese of

dumping

Motivating employees and setting benchmarks are two of the reasons to _____.

establish performance standards

organization structure

excessive rules and an employee's lack of opportunity to participate in decisions

Filtering and perceptual differences in communication increase the likelihood that the other person means what you think he means, or understands the meanings you intend.

false

Frederick Taylor, known as the father of scientific management, would have considered open-book management to be a very effective managerial tool.

false

If bureaucratic and market mechanisms are insufficient for directing a company's workforce in today's environment, it can turn to structural control.

false

Scientific management focus on ways to improve worker morale

false

Straight talk is the norm in communication among top-level managers

false

Which of the following controls takes place before operations begin?

feedforward control

Analysis paralysis is ________. feeling like you need to gather more and more data which results in never making a decision based in intuitive decision making a recognition of the limitations of human decision making processes also called satisficing a structure of problem-solving ideas, with its roots based on the organization's mission

feeling like you need to gather more and more data which results in never making a decision

Productivity equals ________. goods and services produced, divided by labor, capital, energy, and materials labor, capital, energy, and materials, divided by goods and services produced goods and services and energy and materials, divided by labor and capital produced energy and materials, divided by labor and capital labor, energy, and capital, divided by goods, services, and materials

goods and services produced, divided by labor, capital, energy, and materials

The CEO of a relatively small company needs to deliver some important information to employees about a proposed merger. He believes it's critical that everyone have the ability to communicate at the same time and in the same space so that he can address concerns and answer questions. Which of the following methods would be most appropriate?

group meeting

Up to this point, everyone was agreeing with whatever the team leader suggested. Fearing the team was suffering from ______, Mr. Chase purposely brought up divergent perspectives and approaches and asked team members to share their thoughts on them.

groupthink

John is an organization's marketing lead. He has sound knowledge about the organizational activities and can make effective job-related decisions. However, his team members are unable to achieve sales targets that he sets for them. His team members complain that John does not respond or even pay attention to their problems and interests. This shows that John lacks _____ skills of leadership.

interpersonal

people who have strong desire to control others are high in:

need for power

According to Whetten and Cameron, power that comes from an individual's formal place within an organization's structure is known as _____ power.

positional

new line of research called ____ ______ ______ emphasizes the management of energy rather than focusing on how time is managed

positive organizational behavior

role ambiguity (See the lecture, but role ambiguity is when someone is unclear about what they should be doing. Because there is so much uncertainty, they experience stress.)

Mary, a HR manager, is designing a training class for those working on the new cross-functional teams within her company. This class is aimed at improving group decision-making and interpersonal relations. What method of delivery should she choose? lectures workbooks role-playing, practice, and discussion computer-aided training videotapes

role-playing, practice, and discussion

Leslie, the financial controller of Pizza Shuttle, is purchasing several new delivery vehicles. Leslie has numerous work responsibilities, so she has limited time to shop for cars. As a result, she buys the first one she finds that meets the minimum requirements. Leslie is following the ________ model. limited scope limited focus satisficing rational dilemma

satisficing

The statement "Young men are reckless" reflects a(n) ________. finding of the grapevine accepted generalization type of jargon stereotype statement of fact

stereotype

Upward communication refers to the flow of information from

subordinates to supervisors.

Eddie and Jimmy, the founders of a coffee and tea empire, organize their departments based on the similarity of each positions production activities. This is an example of ________. cognitive differentiation cognitive specialization task differentiation line of authority clarity of purpose

task differentiation

increased emphasis on ____ focuses attention on satisfaction of social and affiliation needs

teamwork

The CEO called an all-employee meeting and spoke for 20 minutes about the company's current financial situation. At the end of the presentation, the audience asked questions and the CEO gave answers. This is an example of _____ communication.

two way

Mark, vice president of human resources at Executive Corporation, is a(n).....level manager

upper

Social capital is not only beneficial to individuals within organizations but also to those organizations themselves. a. True b. False

True

To build useful networks, managers and leaders should consider promoting less formal social networks in the workplace. a. True b. False

True

Candace has come up with an idea for increasing sales in her organization. She speaks to her manager and shares her ideas with him. Which of the following types of communication does this scenario exemplify?

Upward communication

higher level jobs

What type of jobs use employment agencies/search firms?

According to Peter Drucker, which of the following questions should individuals address to better understand themselves?

What are my strengths?

-improved cost and productivity -improved quality -opportunity recognition -manage uncertainty and complexity -decentralized decision making

What are the five benefits of control?

knowledge, skills and abilities

What does KSAs stand for?

Make the team follow the goals you create.

Which of the following is not considered an essential consideration in building a group into cohesive team?

disciplining

Which of the following is not one of Fayol's five functions of management?

Jane is Maria's colleague, and they tend to argue with each other over minor issues. Both belong to the same team, and Jane often insults Maria by passing rude comments for no reason and Maria in turn threatens Jane. This scenario is an example of a(n) _____ conflict.

affective

According to the findings of the GLOBE project, Germany, Austria, Greece, and the United States have the highest values of assertiveness. This suggests that when doing business in those countries, you should expect _________.

aggressive negotiation partners

Employees who are central to a network are typically seen as ______________ by others in the network. leaders brokers influencers all of these

all of these

according to expectancy theory of motivation, individuals will make choices based on:

anticipated outcomes of those choices or decision

Having a large diverse network that is rich in structural holes is beneficial to a research scientist because _______________. it gives increased access to a small group of individuals. it gives access to new sources of information. it allows for increased resource mobilization. all of these

it gives access to new sources of information.

Michele had been working as an executive assistant to the president for nearly 25 years, so when she retired no one had a good idea of all that her job entailed. Before she left, Sharon sat with her for two weeks to observe her duties and ask her the details of all functions. Sharon was performing a(n) ________. job analysis job rotation performance appraisal informal appraisal behavioral-description interview

job analysis

Which of the following is not a way to encourage innovation? creating a culture that celebrates failure. reinforcing experimentation through shared knowledge use broad environmental scanning to identify opportunities for innovation supporting innovation with investments of time and money. withholding raises and promotions when innovation attempts don't work out.

withholding raises and promotions when innovation attempts don't work out.

A person's overall satisfaction with work depends on how he or she feels about several components. Which of the following is not such a component? pay life outside of work promotions coworkers supervision

life outside of work

A person's overall satisfaction with work depends on how he or she feels about several components. Which of the following is not such a component? supervision life outside of work coworkers promotions

life outside of work

Which of the following is NOT a drawback of global teams?

limited groupthink

According to Aristotle, the goal of pathos is to

make an emotional connection with the audience.

The classical viewpoint of management emphasized ways to ________. increase diversity include MBO manage work more efficiently build more synergy vary according to the environment

manage work more efficiently

Don works diligently to accomplish the company goals in an efficient and effective manner, utilizing his employees through planning, organizing, leading, and controlling company resources. Don is

managing

Influence refers to the

means or vehicle by which leaders exercise their power

The more management levels through which a message passes, the ________. more informal the organization higher the chance the message will become external more important the message is more distorted the message may become more disorganized the organization

more distorted the message may become

Which of the following is not a disadvantage of larger groups? more division of labor more absenteeism more turnover less commitment less satisfaction

more division of labor

Networks are composed of __________. Friends Nodes and Ties Lines and Dots People

nodes and ties

An interference in the communication process that blocks perfect understanding is referred to as

noise

Drew is distracted from the professor's lecture because his girlfriend keeps sending him text messages about their weekend plans. This is an example of ________ in the communication process.

noise

The ringing of the telephone and its interruption of the meeting would be considered ____.

noise

A(n) ________ budget projects what an organization will create in goods and services, what financial resources are needed, and what income is expected. cash expense operating cash flow revenue

operating

Bottlebush Bakery offers a relaxing environment to enjoy coffee, baked goods, and other menu items. In order to accomplish this, it has a detailed set of procedures that include everything from opening the store, how to make bread, and how to greet customers when they come in the door. The combined set of these procedures is known as a(n)_______________. operating plan strategic plan contingent plan single-use plan administrative plan

operating plan

Check the box next to the item(s) you will be allowed to bring to the exams.

paper, pencil, eraser, id

as organizations grow internationally, they may have trouble determining ____ and _____ ______/______ across national borders

pay and benefit equity/inequity

Daniel teaches sixth grade at a local elementary school. He significantly increased his salary by earning a master's degree in education. This is an example of

pay for knowledge or skill based pay

A sales commission is an example of a ________ compensation plan. profit-sharing pay-for-knowledge pay-for-performance gainsharing Scanlon

pay-for-performance

Andrea's team is "running on all cylinders." Members trust each other and are mutually committed to the team's goals. They not only appreciate each other's differences, but also are able to work together in such a way that they capitalize on those differences. Andrea's team appears to be in the ________ stage of team development.

performing

Fast Delivery trains its truck loaders how to set the packages in the delivery vehicles, so that when delivery drivers are pulling packages off their trucks, they are organized in a specific order and with the label facing forward to reduce errors and save time. This precise method of loading a truck is known as a(n)

procedure

Nancy's employer distributes checks at the end of each quarter, representing an equitable portion of 5% of the company's pretax profits for the previous period. This is known as

profit sharing

The mission statement expresses the

purpose of the organization

Groups that are similar to self-designing teams but without control over the design of the team or its tasks are known as ____.

autonomous work groups

Sal, a production manager, wants to use scientific management principles to make his factory more efficient. To do this, Sal can ________.

carefully select workers according to their abilities and give workers training

Those who study management will understand how to ________. better manage money counsel workers on personal and family issues sell their product relate to coworkers and deal with technology relate to their managers and deal with organizations from the outside

relate to their managers and deal with organizations from the outside

To achieve psychological growth, according to the self-determination theory, people need to satisfy the three innate needs: competence, autonomy, and ________. relatedness affiliation power pay safety

relatedness

Sara shows concern for others, mentors subordinates, encourages subordinates to take initiative in solving problems, and shows appreciation for subordinates' contributions. Sara is demonstrating _____ leadership.

relationship-oriented

Most successful managers contribute to organizational performance through _________________________.

relationships and communication

A core network includes

relationships that are characterized by close bonds and reciprocity.

Tina congratulated her staff when they team received an Emmy Award for 30 Rock. She also sent a company wide e-mail announcing it. Here, Tina is using her ________ power. reward expert referent personalized coercive

reward

the close linkage of _____ to performance under expectancy theory is crucial for enhancing motivation

rewards

UPS dictates that no package is allowed to be delivered before the driver scans the address label. This required action is known is a(n) ________. procedure rule policy industry standard norm

rule (A rule is a standing plan that designates specific required action. Example" "No smoking is allowed anywhere in the building". This allows no room for interpretations)

________ refers to an individual's belief that he or she is capable of successfully performing a task.

self-efficacy

People high in ________ are more likely to to feel positively about themselves and be confident in their actions. external locus of control emotional intelligence extraversion self-esteem agreeableness

self-esteem

________ is the extent to which people like or dislike themselves. Emotional stability Self-esteem Self-awareness Locus of control Self-efficacy

self-esteem

Sabine, a successful banker and educator, has decided to retire. Because she has been with the company so long and has access to all of the accounts, she could easily embezzle millions of dollars and be on a beach in Mexico before anyone caught on to it. Despite being unmonitored though, she refrains from stealing from her organization. This is because ________.

she has integrity

if you use calculated involvements as basis for understanding person's relationship with a work organization, what would be best framework?

social exchange

Terri was part of a 18-person grounds beautification committee, and among its responsibilities were monthly parking lot cleanup and weekly patio sweeping. He was a part of the committee at his boss' request, but had never actually helped with anything. This is likely an example of

social loafing

The final project in Brent's management class is a group research paper. He likes group work because he knows that even if he doesn't do much work on the paper, the other members will probably pick up the slack so that they don't get a bad grade. This is an example of ________.

social loafing

If, at the end of the semester, you have earned 793 points, what will your final grade be? C B B- C+

In the BCG matrix, companies that have high growth and high market share, and are definite keepers are

stars

By comparing networks at a group level, we're able to determine ______________ differences which allow different networks to performance better than others. dyadic structural familial social

structural

With SMART goals only a few goals should be chosen, and they should be results-oriented, that ________. align with the beliefs of the local community support the organization's vision keep employees happy support the company's diversity plan meet low cost goals

support the organization's vision

A(n) ________ role is behavior that concentrates on getting the team's work done. maintenance production administrative performance task

task

The executive staff at a manufacturing company has a major disagreement regarding a large capital expenditure. The manufacturing manager believes that it is essential for the company to replace its wave solder equipment. Other staff members feel that the project should be put off for at least another 2dash-3 years and the funds should be diverted to a new marketing campaign. This is an example of a(n) ________ conflict.

task

The extent to which group members need to work with and rely on each other to produce the collective work of the group is referred to as

task interdependence

In an organization, division of labor is ________. the arrangement of having discrete parts of a task done by different people. the coordination of individual efforts into a group or organization-wide effort. a structure where employees report to no more than one manager. an organizational structure with few or no levels of middle management. the common purpose which unifies employees.

the arrangement of having discrete parts of a task done by different people (Division of labor, also known as work specialization, is the arrangement of having discrete parts of a task done by different people. With division of labor, an org can parcel out the entire complex work effort to be performed by specialists, resulting in greater efficiency.)

Of the three variables of expectancy theory, valence includes the evaluation of whether

the available outcomes are attractive to the employee.

UPS calculates that a driver will drive approximately 140 miles on an assigned route. However, recognizing that the driver may have to make changes due to traffic, road construction, or detours, mileage will not be flagged for further investigation if it is not less than 120 miles nor more than 160 miles. This is an example of ________.

the range of variation

You are planting seeds in a vegetable garden. According to the instructions on the seed packet, the seeds should be placed 12" apart. However, you would be content if the seeds were within an inch of that measurement on either end (i.e., between 11" and 13" apart). This is an example of ________.

the range of variation

The tendency to remember recent information better than earlier information is alled

the recency effect

Frederick Taylor's scientific management advanced the idea that:

the relationship or management and labor should be one of cooperation rather than conflict

The interpersonal communication process begins with ________.

the sender

The owners of Smith's Yard Mart, a family-owned garden center in a rural community, is concerned over the news that a large retailer with a garden center is building a new store on the other side of town. This new retailer is a(n).....for Smith's

threat

Ben and his family have developed a successful business selling rich, organic compost material to farmers in his area to help them grow healthy strong plants. Recently, Ben heard that Seeds R' Us, a national seed company, is studying the non-organic compost market for horizontal diversification. Seeds R' Us' represents an example of ________ in Porter's model for industry analysis.

threat of new entrants

When evaluating the most effective communication method for a message, a manager wants to use a method that affords the receiver the most control over when the message is dealt with. This is referred to as ________.

time of consumption

For managers, listening is critical, and failure to listen not only causes managers to miss good ideas but can even drive employees away.

true

Which of the following is not considered an essential consideration in building a group into an effective team? cohesiveness unanimity size cooperation trust

unanimity

the importance and value placed on a reward in expectancy theory is known as

valence

Which of the following refers to the emphasis someone gives to words or phrases in order to convey meaning?

verbal intonation

Companies can save money on rent and utilities when employees work from a(n)

virtual office.

During a management meeting, Dave, the CEO of Top Office Equipment, reminded his management team of where the company wants to go as an organization: "Top Office Equipment is the expert whom customers should always call regarding all their office equipment needs because Top Office strives to understand customer needs and provide the right answers for them." This statement is Top Office Equipment's

vision statement

Why do we exist? What do we want to accomplish? These are questions that are answered in a good ________.

vision statement

A type of interpersonal power that gives someone the ability to punish another for his or her behavior is referred to as _____ power.

coercive

Don knows that one of the reasons people do not return to his electronics store is because of the slow service. This is an example of the organization's

weaknesses

Donals enjoys the excitement and challenge of buying a firm in Europe that is totally owned and controlled by his company (U.S. firm) because he knows that although the investment will be substantial, it could result in a large return. This type of organization is an example of a

wholly-owned subsidiary

In 2014 Fiat, an automobile company based in Italy, announced a deal to purchase Chrysler, an automobile company based in the United States. In this situation Chrysler is an example of a ________.

wholly-owned subsidiary

John and Joseph are the finance executives in an organization. They are presently working on a project together. John is task-oriented, and he works hard to complete the project on time. However, Joseph takes his time and tends to ignore the project deadline. As a result, John has a conflict with Joseph and warns him that he'll complain about him to the department head. This scenario is an example of _____ conflict.

cognitive

Management by walking around is a ________ control.

concurrent

Marco, a first-line manager at Carson Industries, frequently interacts with his subordinates on the manufacturing line to make sure work is being done appropriately and to correct problems quickly. Which type of control does Marco most likely use?

concurrent control

Closets, Closets, Closets, Closets, Incorporated sells shelving to customers at prices that are below those of Home Depot and Lowes, who offer a similar line of products across the same broad markets. Closets, Closets, Closets, Closets, Incorporated is pursuing a ________ strategy.

cost-leadership

The impact of IT on the work environment has ________.

created an opportunity for a 24/7 environment

Strategic human resource planning

consists of developing a systematic, comprehensive strategy for understanding current employee needs and predicting future employee needs

Within his company, Greg has set up a system with inputs, outputs, transformation processes, and feedback. Within his organization he utilizes a management style that varies according to the individual and environmental situation, with a strategy for minimizing errors by managing each stage of production. Greg is utilizing a ________ perspective. contemporary historical classical qualitative behavioral

contemporary

The approach to leadership that suggests that effective leadership behavior depends on the situation at hand is the ________ approach. trait transformational behavioral circumstantial contingency

contingency

When a manager assesses a particular situation and decides what to do according to the individual and environmental situation, the manager is utilizing the ________ viewpoint. scientific flexibility behavioral systems contingency

contingency

Of the three elements of communication, ethos refers to the

credibility of the speaker.

critical path method

A team composed of people from different departments who are pursuing a common objective is called a

cross-functional team

The balanced scorecard approach provides top management with a comprehensive view of organizational performance via four indicators: people/innovation/growth assets, financial, internal processes, and ________.

customers

________ control is an approach to organizational control that is characterized by informal and organic structural arrangements. Relational Functional Market Decentralized Bureaucratic

decentralized

Important decisions are made by middle-level and supervisory-level managers with

decentralized authority

Important decisions are made by middle-level and supervisory-level managers with ________. decentralized authority focused power higher-management influence upper authority centralized authority

decentralized authority

A choice made from among available alternatives is a

decision

Management science stresses the use of rational, science-based techniques and mathematical models to improve ________. sales and customer relationships cost-cutting and planning decision making and goal setting synergy decision making and strategic planning

decision making and strategic planning

The combination of how an individual perceives and responds to information reflects his or her ________. Big Data perception time orientation decision-making style ambiguity index location on the introvert/extrovert scale

decision making style

Social network analysis allows managers to identify value producing network dynamics in all of the following cases, except _______________. developing an ability to sense and respond to key problems opportunities decreasing information flow and knowledge-reuse driving planned and emergent innovation nurturing value-creating interactions

decreasing information flow and knowledge-reuse

Social network analysis allows managers to identify value producing network dynamics in all of the following cases, except _______________. nurturing value-creating interactions developing an ability to sense and respond to key problems opportunities driving planned and emergent innovation decreasing information flow and knowledge-reuse

decreasing information flow and knowledge-reuse

how units allocate resources and integrate them

define administrative plans

what/how they think

define cognitive differentiation

chartered by a particular state

define corporations

day to day operations

define operating plans

Owned and operated by one person

define sole proprietorship

mission, vision, general and industry environment

define strategic plans

If a firm gives all international assignments to people without disabilities, assuming they will therefore not require special accommodations, which type of workplace discrimination has occurred? harassment reverse discrimination wage gap adverse impact disparate treatment

disparate treatment

Donna works diligently to accomplish the company goals in an efficient and effective manner by sharing important information with her employees who need that information to accomplish their tasks. Donna is acting as a ________.

disseminator

The planning/control cycle has two primary approaches to planning. _________________ planning is more abstract and lacks specific goals. ____________ planning has specific defined objectives and details how the organization will go about accomplishing them. goal, domain domain, goal hybrid, domain domain, hybrid hybrid, goal

domain, goal

At the end of the financial year, Dominic Mihaly, the CEO of Dominic's Investment, Inc., releases an earnings report to employees. This is an example of communicating ________. horizontally externally upward vertically downward

downward

Joe, the marketing manager, provided a sales manual to his sales personnel containing protocols to be followed in all sales situations. This is an example of _____ communication.

downward vertical

Tom and his managers are discussing the unemployment, inflation, and interest rate trends that might affect his chain of coffee shops over the next 12 months and the projected growth in the areas where his stores are located. The managers are studying the.....forces in their organization's general environment

economic

The macroenvironment includes these forces: ________. diversity, microenvironment, sociocultural, demographic, political-legal international, demographic, diversity, family, culture, technology economic, technological, sociocultural, demographic, political-legal, international economic, technological, sociocultural, diversity globalism, technological, sociocultural, demographic, microenvironment

economic, technological, sociocultural, demographic, political-legal, international

high need for socialized versus personalized power is a characteristic of an ____ ____-

effective leader

Management is defined as the pursuit of organizational goals

efficiently and effectively

Jim is a firm's marketing manager who is confident of himself and open to feedback. Moreover, he has the ability to motivate himself despite obstacles to achieve his goals. His employees adore him since he takes active interest in their concerns and constructively manages any conflict that arises. From this description, it can be said that Jim demonstrates

emotional intelligence.

Matt is frequently nervous, tense, and worried, both at work and at home. He likely scores low on which of the Big Five personality dimensions?

emotional stability

Thomas, a sales associate in the furniture department, reports to Betsey, the furniture department manager. This morning, Betsey asked Thomas to change the price tags on the desk chairs. While working on this task, David, the computer department manager, told Thomas that he wanted him to unload some computers. Thomas is confused about what to do because under the principle of unity of command, ________. Thomas needs to decide which manager has more power employees should report to one manager Thomas will need to determine how he can multitask Thomas can refuse to do both tasks employees can report to two managers, so Thomas needs to decide whom to listen to

employees should report to one manager

Which of the following is the factor that most reduces an organization's ability to learn from failure? employees with a strong desire to acquire personal wealth. employees who like to experiment with multiple solutions. employees who embrace a learning culture. employees who blame others for failure. employees with a high tolerance for ambiguity.

employees who blame others for failure.

In the hope that he can discover possible opportunities for new products or threats from competitors, Anakin keeps a close eye on his company's internal and external environment. This is an example of ________.

environmental scanning

person's feeling of fairness

equity

The beliefs that there are few really new ideas and that true is better than new are two of the foundational principles of ________. scientific management behavioral management MBO the quality-management viewpoint evidence-based management

evidence-based management

Greg, who is from Florida and a geologist for ExonMobil, decided to transfer to an office in Saudi Arabia. Greg is a(n)

expatriate

Bao is confident that, if he puts in a few late nights at the library, he'll be able to complete his research paper on time. In terms of expectancy theory, this is an example of ________.

expectancy

Alice's Pasta Kitchen makes quality pasta and sells its products to customers in other countries. This is an example of

exporting

Alice's Pasta Kitchen makes quality pasta and sells its products to customers in other countries. This is an example of ________.

exporting

A government's seizure of a domestic or foreign company's assets is known as

expropriation

According to the job characteristics model, which core job dimension directly contributes to the critical psychological state of knowledge of the actual results of the work activities?

feedback

Doug gave some people street directions, but since they only nodded their heads and didn't repeat the directions back to him, he doesn't really know whether the directions were understood. This is an example of what type of barrier? encoding decoding medium feedback sender

feedback

When the sales of a certain brand of diet soda slowed, a national grocery retailer decided to drop the price of that product, which resulted in a large increase in sales of the soda. This sales increase is a type of ________. feedback outcry quality control input Big Data

feedback

Filtering is less likely to occur in _____ organizations.

flatter

Randall has an employee who is highly skilled and highly motivated. Based on Hersey and Blanchard's situational theory, Randall should

focus on delegation.

LEAN manufacturing is ______________. just a cost cutting process only uses a shareholder perspective when defining company values includes financial controls focuses on the conservation of valuable resources is organized around a batch production process

focuses on the conservation of valuable resources

Sometimes culture can be strong enough to take the place of an organization's ________. mission statement performance standards formal rules and regulations code of ethics business plan

formal rules and regulations

A large production company has been utilizing the Hawthorne effect in its 12 international factories, and it has seen great success from implementing the Hawthorne principles that propose that

giving more attention to employees increases worker productivity, if they think managers care about them

If I say that "I will save $500 dollars by the end of October in order to afford my vacation", this is a ________. supervisory objective norm vision business plan goal

goal (A goal is a specific commitment to achieve a measurable result within a stated period of time.)

First professional position, provides very competitive salary and benefit package- your attention is now directed to learning and advancement opportunities. According to Alderfer and McGregor, these are:

growth and Theory Y concerns

Organic Foods International has decided to increase its market share by hiring a marketing rep to visit businesses in the area and invite their employees to shop at Organic Foods and for monthly health events. The store also hired two new employees to handle the anticipated increase in customer traffic. Organic Foods is utilizing a

growth strategy

The multiplier effect states that a manager's influence on the organization ________. has implications far beyond the results that can be achieved by one person acting alone can result in many types of company diversity can have great and continual cost implications also results in large consequences for employees' families is felt repeatedly for many days

has implications far beyond the results that can be achieved by one person acting alone

Donna, the office manager, spends a large part of her day working closely with those whom she supervises to successfully accomplish the many tasks she is responsible for. She also works well with other departments to get things done. Donna is exhibiting which type of managerial skill?

human

Which view of conflict suggests that conflict is a natural occurrence in all groups and organizations and may actually enhance a group's performance?

human relations view of conflict

Blaine complained to his boss that he received the same bonus as everyone else, even though he worked longer hours and he had higher level of experience, production and efficiency. If his boss can't change the bonus, Blaine might experience inequity and do any of the following except ________. transferring quitting reducing his production reducing his hours ignoring his feeling of resentment and trying harder in next quarter

ignoring his feeling of resentment and trying harder in next quarter

The US limits the amount of cheese purchased from other countries; this policy is a type of

import quota

Effective networks

include a proper balance between the breadth of contacts and the depth or strength of contacts.

Profits or losses incurred by an organization are represented in its ________. capital expenditures budget balance sheet expense budget ratio analysis income statement

income statement

Improving the effectiveness of an activity that the organization already does is called a(n) ________ change. transformational revolutionary adaptive innovative incremental

incremental

The creation of products, services, or technologies that modify those that already exist is called ________ innovation. incremental product process adaptive radical

incremental

Small manufacturers could allow waste to runoff into a stream that feeds a local lake because it benefits them in the short term. Instead, they follow good disposal practices to avoid harming others, because it is unethical to deny people in the community the due consideration to health and safety. This reflects the ________ approach to deciding ethical dilemmas.

individual rights

________ exists when one person's ratio of inputs to outputs is different than the ratio of a comparison person

inequity

Increasing employee psychological empowerment requires four kinds of behaviors, including all of the following except ________. progress inspiration meaningfulness competence self-determination

inspiration

Increasing employee psychological empowerment requires four kinds of behaviors, including all of the following except ________. self-determination progress inspiration competence meaningfulness

inspiration

Tony, a certified electrician, is not confident that his re-wiring of a new construction home he is working on will be what his customers are willing to pay for. Therefore, he isn't particularly motivated to complete the job. In this case, Tony is low on the ________ element of expectancy theory. valence expectancy instrumentality performance outcomes

instrumentality

The communication process is susceptible to noise, which ________.

interferes with understanding

attributes and characteristics inside theindividual that determine behavior

internal

A hierarchy culture has a(n) ________. external focus and values flexibility continual focus on efficiency, cost cutting, and outsourcing internal focus and values innovation and creativity strong external focus and values stability and control internal focus and values stability and control

internal focus and values stability and control

Jennifer is a lackluster employee who doesn't do most of her sales job really well. However, she is really good at marketing strategy. When asked, she says that it challenges her mind and really provides a satisfaction that she doesn't get from sales. Jennifer experiences _______________ when doing marketing strategy. extrinsic motivation expectancy equity intrinsic motivation acquired needs

intrinsic motivation

Paula's management professor just told her class that the final exam is optional for students like her who currently have an A. She decides to take the exam anyway, since she likes the subject and wants to master the material. Paula is motivated to take the exam by a(n)

intrinsic reward

Ethical communication ________.

is complete, true, and not deceptive

Which of these is an advantage of speaking with authority?

All of the above: To get what you want To gain recognition for your contributions To advance your career

Which of the following is an example of exemplary leadership?

All the above: Encourage the heart Inspire a shared vision Model the way Challenge the process

Which of the following situations is the best example of an intergroup conflict?

An organization's marketing team had a conflict with the production team due to the delay in the arrival of finished products.

Which of the following is an example of a proactive change? Ciara is constantly "putting out fires," responding to daily crises in her group. Ciara's staff is unhappy about the long hours they have been working and several of them quit before she knows there is a problem. Ciara's group sent a product that was nearing its launch date back to the drawing board based on a competitor's superior new offering. Ciara explores improvements in bonus structures with her staff and begins to implement them despite the fact that her employees are generally content. Ciara cannot get permission to hire another person until her group misses several deadlines.

Ciara explores improvements in bonus structures with her staff and begins to implement them despite the fact that her employees are generally content.

How can managers best encourage ethical communications?

Clearly define what is considered ethical and unethical communication

electronic data interchange

Company1 has a computer system which sends orders and delivery information to suppliers via the Internet. The tool used to communicate that information is called _________________.

When teams are geographically dispersed, team members tend to experience more trust and less conflict.

John is an executive at Coca-Cola working at the company's Moscow location. Coca-Cola is the largest soft drink distributor in Russia and wants to expand their products into the Russian Universities with vending machines. John realizes that in order to get the university contract, he would need to offer President Vladimir Putin cash under the table because Putin is a key decision maker for the University system. By offering Putin a bribe, John is violating which law?

Foreign Corrupt Practices Act

carry out day-to-day departmental activities

First-line Managers are those managers who ________.

Which of the following indices of creativity involves the ability to change approaches to a problem?

Flexibility

Which of the following is an example of deflecting in supportive communication?

Mario relates similar experiences.

Which of the following is one of the core components of communication?

Medium

threats of new entrants, threat of substitute products or services, bargaining power of suppliers and buyers, and industry rivalries

Michael Porter proposed that firm-level strategies originate with the primary competitive forces in the firm's industrial environment; these forces are ________.

Who was the leader that was described as being courageous?

Nelson Mandela

Family and Medical Leave Act (1993)

Requires employers to provide unpaid leave

What is the top level of Maslow's Hierarchy of Needs?

Self- Actualization

Which of the following is one of the most common traits identified in leaders?

Self-confidence

Which of the following occurs in teams when individuals are concerned with what others think of them and they want to maintain a positive self-image?

Social facilitation effect

Which of the following theories proposes that members of an in-group will seek to find negative aspects of an out- group to enhance their own self-image?

Social identity theory

high valence

Steve, a salesperson for a national retailer found out the organization he works for started a promotional contest where the salesperson with the highest sales in the month of July will win an all-expense paid trip to Chicago including tickets to 2 Cubs games. Steve is a lifelong Chicago Cubs fan and is very excited for the chance to win the trip. Steve has _______ towards this promotional sales contest.

Sequential Ambidexterity

Switching between tasks

Archer realizes that his organization has become stagnant with few new ideas and even fewer opportunities. Which of the following should he do to help manage innovation? Work to change communication flows such that innovation occurs through only a few critical people. Try to create a culture where his ideas are accepted over those of others. Use environmental scanning to broadly look for opportunities for innovation. Don't spend effort trying to innovate better approaches to what you're already doing. Delay innovations until 100% sure that changes will not fail.

Use environmental scanning to broadly look for opportunities for innovation.

The United States and Canada have engaged in a dispute with China about tariffs and trade barriers that prevent the fair trade of steel with one another. Which entity resolves this dispute?

World Trade Organization

Once each quarter, Bill holds an all-employee meeting in the cafeteria to keep them apprised of business results, let them know of planned changes in the industry, and answer questions. This is an example of ________.

a town hall meeting

acknowledge the team for their effort (Managers should reward experimentation and support a culture that celebrates failure to encourage innovation.)

Sam sees potential in Alex and offers Alex a chance to increase his responsibility within the group. Based on the leader-member exchange theory, Sam and Alex's relationship is in the _________ phase of the relationship life cycle.

acquaintance

authority

centralized authority

centralized authority (With centralized authority, important decisions are made by higher-level managers.)

The key element of effective teamwork is

commitment to a common purpose

Dennis makes jokes about the group task in order to increase the positivity in the group toward the situation. He is engaged in a(n) ________ role. completer communicator coordinator consul creator

communicator

Which of the following would likely be considered an outcome in terms of equity theory?

compensation

Sandy is a very competent technical expert, but her coworkers will not go to her for advice, seeking out the more likable, albeit less competent, Bob instead. From this scenario, we can infer that Sandy is a

competent jerk.

interdependence

degree each unit or person depends on other units/people to accomplish a required task

The process of combining tasks in order to form complete jobs is referred to as job ________.

design

Manny shared power with his subordinates, pushing decision making and implementation to the lowest possible level. By doing so, he was

developing leadership skills in his subordinates.

________ includes activities for educating managers in the skills they need to do their jobs in the future. Human resource management Development Performance planning Job analysis Performance appraisal

development (develop refers to educating professionals and managers in the skills they need to do their jobs in the future. All levels of employees need to be continually educated in how to do their jobs better not just today but also tomorrow)

Rebecca asked Gavin, one of her team members, to purposefully think of and voice criticisms as the group discussed a popular idea to open a branch office in another state. This is an example of the use of ________. dysfunctional conflict storming devil's advocacy the dialectic method groupthink

devils advocacy

factors and conditions outside the person that may explain and predict a person's behavior

external

Which of the following is not a perspective of the balanced scorecard? internal business customer external processes innovation and learning financial

external processes

To focus on improving company customer service this year, the CEO outlined a list of stakeholders to concentrate on: distributors, local communities, and the mass media. These three groups are:

external stakeholders

At the end of the fiscal year, Dilinger Investments releases an earnings report to clients. This is an example of communicating ________. upward externally horizontally downward vertically

externally

Carlita seems to fit in well in any situation, adapting her style as needed. Her friends call her a chameleon. Carlita is more likely to be an

externally focused high self-monitor.

Troy was talking with Britta about his decision making process. He said, "When I make a decision on which employee to pick to do a project, I use my "rules of thumb." I consider their attitude and knowledge, and how hard they work." Troy's rules of thumb that he uses to make decisions are known as ________. heuristics thought steps decision steps the domino effect planning model

heuristics

The _____ theory, proposed by Abraham Maslow, states that individuals have multiple needs that must be fulfilled in a specific order to ensure the greatest level of satisfaction.

hierarchy of needs

Sharon has excelled as an auditor for a large financial consulting firm. She loves building mutually beneficial relationships and is extremely well liked by her clients. Sharon likely has a

high need for affiliation

According to Robert McCrae and Paul Costa's leadership personality traits, agreeableness

is the tendency to be trusting, compliant, caring, and gentle.

leading

What is an approach to employee motivation that considers both psychological needs and external incentives?

psychological ownership

A study conducted by AT&T and Stanford University found that the top predictor of success and professional upward mobility was ________. writing ability intelligence integrity interpersonal skills public speaking ability

public speaking ability

Alfred, a longtime hotel manager, was meeting with Darius, a new manager, and telling him about a recent decision related to whether or not to fire a front desk employee who has had customer service issues. Alfred discussed the four stages of the decision process. He said, "I first identified the problem, and then, I gathered alternative solutions. I then evaluated each choice and selected a solution. I then implemented my decision to add training. Finally, I followed up with an evaluation of what I set in place." With this decision, Alfred is using the ________. interpersonal-decision agenda solutions agenda employee relations model focused decision-making model rational decision-making model

rational decision-making model

Consequences that immediately follow a behavior and increase the probability that the behavior will be repeated are referred to as ________.

reinforcements

A manager should ________ when managing employees with an incentive pay plan. set goals with employees, but then leave them alone to pursue those goals change the plan frequently to continue to motivate subordinates regularly communicate with employees about the plan set "stretch" goals that are very difficult (perhaps impossible) to achieve design complex plans that cover all contingencies

regularly communicate with employees about the plan (Managers should regularly communicate with employees about the incentive plan. People want a scorecard.)

The city government of Pleasantville promised significant tax breaks to a large retailer if it expanded its presence, which would result in nearly 200 new local jobs. However, the retailer found another location better for expansion. As a result, the city of Pleasantville instituted clawbacks by

rescinding the tax breaks

The justice approach to deciding ethical dilemmas is guided by

respect for impartial standards of fairness and equity

The moral rights approach to deciding ethical dilemmas is guided by

respect for the fundamental rights of human beings

Shared beliefs about how group members should think and behave are referred to as ____.

C. norms

A process in which information flows from sender to receiver, with no feedback loop is referred to as

C. one-way communication.

A team strategy that entails simultaneously emphasizing internal team building and achieving external visibility is referred to as ____.

C. parading

national labor relations board

Enforces procedures whereby employees may vote for a union and collective bargaining

establish goals & specify how goals will be attained

Planning is the process by which managers ...

Age Discrimination Act (1967)

Prohibits discrimination against people over 40

Civil Rights Act (1964), Title VII

Prohibits employment discrimination based on race, color, religion, gender, or national origin

Ahmed was part of a team that took six months to design a new solar-powered clock. When the product was finished, the team disbanded. What kind of team was it?

Project and development

Occupational Safety and Health Act (1970)

Protects the health and safety of workers by establishing a safe workplace

Which of the following is a recommended feedforward control for workplace violence?

Provide EAPs to help employees with behavioral problems.

Kevin is leading a team whose members came together and got to know about their tasks and responsibilities, and got an idea about each of their team member's competencies.Which of the following should Kevin typically do during this stage of team development?

Provide resources.

For which of the following uses is e-mail the most appropriate?

Routine messages

Which of the following models should managers use when making tough calls?

SCRIPTS model

What were the three crisis' that Chipotle had to address?

Salmonella, E. Coli, norovirus

Joe has connections with Shelley and Bob, who have similar positions with the organization. In the course of one hour, Joe receives the same piece of new information from both Shelly and Bob. From this scenario, we can infer that

Shelley and Bob are redundant contacts.

_______________ refers to the access to resources you might have via your network connections. Network effect Complex systems Social effect Social Capital

Social Capital

_______________ refers to the access to resources you might have via your network connections. Social Capital Network effect Complex systems Social effect

Social Capital

Goal-setting theory states that the mere setting of difficult but achievable goals is a significant motivator of performance. a. True b. False

True

vision statement

Why do we exist? What do we want to accomplish? These are questions that are answered in a good ________.

-provide direction and momentum -encourage new ideas -develop a sustainable competitive advantage

Why is planning important?

Being a persuasive speaker is improved by

being authentic.

American Airlines collects data on their average plane turnaround time, on-time arrivals, cost per seat per passenger, miles, fuel costs, numbers of lost bags. American Airlines then compares their data to the data of United Airlines, Delta Airlines, Frontier, Allegiant, and Southwest in order to see how their performance compares. This is known as ________.

benchmarking

The process by which a company compares its performance with that of high-performing organizations is known as ________. trend analysis a managerial pact contingency planning benchmarking a vision plan

benchmarking

The process of determining who is the best, who sets the standards, and what those standards are, is known as ________.

benchmarking

Active listening requires all except ________. interpreting verbal messages processing of information focusing on the delivery rather than content decoding full attention

focusing on the delivery rather than content

The study of the incentives and needs that motivate people to perform in a certain way are called _____ theories of motivation.

content

Sales this year at Donna's Pawn Shop have been high, and based on several factors, Donna projects next year's sales to also be good. However, even with her forecast of continued strong sales, Donna and her partner need to develop a plan in case sales drop unexpectedly. This type of planning for alternative future conditions is known as

contingency planning

In response to some recent customer complaints about poor service, Francesca prepares a training presentation and manual for customer service representatives that outlines expected behaviors and the consequences of infractions. This best demonstrates the ________ function of communication.

control

When individuals who want to start a new venture obtain many small amounts of money from many people, this type of financing is called

crowdfunding

Which of the following areas of control for organizations exerts informal control? structural informational cultural competitive human resources

cultural

Tom, a restaurant general manager, decides to implement a quality control program that results in increased customer satisfaction and sales. Tom is an example of a(n) ________ manager. macro detail efficient diverse effective

effective

The steps of the strategic-management process in correct order are ________.

establish the mission and vision; assess the current reality; formulate the grand strategy; implement the strategy; maintain strategic control

Tanesha, a middle manager, is responsible for the strategic long-term decisions about the overall direction of her company, and she initializes the corporate goals, policies, and strategies

false

The vice president of human resources is a first-line manager

false

Work teams, when they exist, are typically a part of the formal organization structure.

false

The Challenger failure was due to a failure to work as a cohesive team.

false- due to groupthink

Mona has an employee who is very skilled yet lacks the motivation to function at his best. Based on Hersey and Blanchard's situational theory, Mona should

offer support.

Aaron received information about when his team would be meeting, and he posted the information on the company blog. This is an example of _____ communication.

one-way

The three dimensions of situational control are leader-member relations, the task structure and ________. organizational culture psychological empowerment environment position power personality

position power

According to the acquired needs theory, the desire to influence others is part of the need for

power

rational decision-making model

The model of decision making that explains how managers should make decisions, assuming managers will make logical decisions that will be the optimum in furthering the organization's best interests, is known as the ________. focused decision-making model employee relations model interpersonal-decision agenda solutions agenda rational decision-making model

rational decision-making model

A real team differs from a working group in terms of

the purpose of achieving performance improvements

A nation's culture is

the shared set of beliefs, values, knowledge, and patterns of behavior common to its people

A nation's culture is ________

the shared set of beliefs, values, knowledge, and patterns of behavior common to its people

Strategic, tactical, and operational are the ________. phases of the environment strategic levels three levels of marketing three levels of planning levels of diversity

three levels of planning

According to the concept of _____________leadership, leaders provide resources in exchange for the right behaviors by the employees. transformational transactional servant authentic charismatic

transactional

n large diversified companies, market controls are often used to regulate independent business units.

true

In considering the staffing an organization might need in the future, human resource managers should ________. assume that the organization will not change much focus efforts on replacing those who retire or resign hire 10% more people than were needed last year to cover possible growth assume that there will be radical changes in the supply of labor and the nature of the organization's jobs, so defer planning understand the organization's vision and strategy and hire to support them

understand the organization's vision and strategy and hire to support them

Don, the owner of a fishing business, attended an entrepreneurship workshop that discussed the triple bottom line, which measures an organization's.....performance

people, planet, profits

Successful controlling within an organization demands that managers build a foundation of controlling using the three core processes of

people, product, and process

The three approaches to control are ________.

feedforward, concurrent, and feedback

policies

A general guide to action that permits some discretion

Two-factor theory

Herzberg

mass production

Manufacturing many identical items at once

Which of the following individuals is the best example of a passive listener?

Maria usually avoids making any verbal or nonverbal responses when someone else is talking.

projective test used extensively by David McClelland

TAT

In which stage(s) of the communication process can errors occur?

The encoding, transmission, and decoding stage

High self-monitors are able to adapt and change their style according to the dictates of the situation. a. True b. False

True

Likability often outweighs competence when people are seeking advice or building trust and advice networks. a. True b. False

True

Human resources issued a written workplace romance policy that forbids personal relationships between employees of significantly different rank within the organization. This was issued prior to any dating relationships in the organization. This policy is an example of ________.

a feedforward control

grievance

a formal complaint that the organization violated the contract in some way

During the forming stage, the leader should

allow people to socialize and become acquainted

Which core job dimension in the job characteristics model (JCM) describes the degree to which a job provides substantial freedom, independence, and discretion to the individual in scheduling the work and determining task procedures?

autonomy

Peter is a senior manager in an organization that is currently laying off its employees. It is Peter's responsibility to convey this message to the laid-off employees. Harry is one among them with whom Peter had a conflict a year ago. Therefore, in an attempt to avoid any such conflicts again, Peter requested a human resources representative to convey the message instead. In this case, Peter used the _____ heuristic.

availability

All of the following are active listening behaviors EXCEPT ________.

avoiding eye contact with the speaker

An organization's internal stakeholders consist of ________. board of directors, customers, owners competitors, the community, suppliers board of directors, employees, suppliers board of directors, employees, owners customers, families of employees, employees

board of directors, employees, owners

Managers at Bridgeport Company sought to establish a culture that fosters mutual reliance and friendship among coworkers, values collaboration and teamwork, and encourages sharing of best practices so as to fulfill employees' drive to

bond

In today's complex organizations, the budget process is most likely to be _____.

bottom up

Lu, who is part of the production department, has key connections with members of the R&D, marketing, art, technical support, distribution, and human resources departments. From this information, we can infer that Lu is a

boundary spanner

Gail has a high level of connectivity with people in the organization and tends to know valuable information before anyone else. From this information, we can infer that Gail is a

broker

Dialogue with a goal of helping another be more effective and achieve his or her full potential on the job is referred to as

coaching

Deconstructing the creation of goods and services into discrete acts is know as __________.

division of labor

ThroneMart's organizational structure puts people with similar customers together in formal groups, such as employees with customers interested in home goods, pershible goods, clothing, and pet supplies. This is an example of a ________. divisional structure geographic structure customer structure matrix structure functional structure

divisional structure (in a divisional structure, people with diverse occupational specialties are put together in formal groups by similar products or services, customer or clients, or geographic regions)

The upper-level managers of Synergy Technology are meeting for the week to look at the long-term company goals and overall direction of the organization. The CEO has expressed her concern over the economy and has told her managers to look closely at the environment outside the organization before making decisions and to be future oriented. In this meeting, top managers of Synergy are ________. writing a belief statement doing strategic planning doing management pledging developing their goals pact producing their code of ethics

doing strategic planning

The acronym ERG in Alderfer's theory of motivation refers to

existence, relatedness, and growth.

The theory under which people make the choice that promises them the greatest reward if they think they can get it is ________. reinforcement theory two-factor theory expectancy theory equity theory goal-setting theory

expectancy theory

Dean is dealing with an issue that must be resolved quickly or yearly goals will not be met. His team is disagreeable and uncooperative regarding the matter. Dean's appropriate response is one of

forcing

Which conflict management style is characterized by a low degree of cooperativeness but a high degree of assertiveness?

forcing

how is the organization funding its business?

leverage ratios answer...

feeling of self-worth

self esteem

Jean-Claude, the department manager, discussed the departmental reporting relationships with Dolph, his new assistant manager, including who he reports to and who reports to him. Jean-Claude said, "Our organizational hierarchy motivates our workers to work together in pursuit of company goals." In this example, Jean-Claude is telling Dolph about the department's ________. organizational culture organizational structure diversity plan analytics code of ethics

organizational structure (Organizational structure is a formal system of task and reporting relationships that coordinates and motivates an organization's members so that they can work together to achieve the organization's goals.)

sequential interdependence

outputs of one group become the inputs of another group

Ethnocentrism is also known as

parochialism

Feedback control is ________-oriented, whereas feedforward control is ________-oriented.

past;future

Basic motivational assumption within Taylor's scientific management is the same as within Adam Smith's political economic notions which is:

people are motivated by self-interest and economic gain

Donald's speech captured the audience, and many left saying their opinion on the subject had been changed. This is an example of

persuasion

Maslow's hierarchy of human needs included

physiological, safety, love, esteem, self-actualization

Every employee at The Shoe Outlet has received a bonus in over 3 years. Because of this, they're motivated by the possibility of getting another one. In this case, management has applied ________. extinction expectancy punishment positive reinforcement negative reinforcement

positive reinforcement

________ conflict refers to disagreements about how the work should get done.

process

A supervisor told a salesperson who had not made any calls to clients and therefore did not make quota, "Well, if this continues in the next 30 days, you'll probably be let go." By presenting something negative, the supervisor provides an example of

punishment

Introducing a practice that is new to the industry is called a(n) ________ change. reactive radically innovative adaptive innovative revolutionary

radically innovative

Which skill involves an understanding of written sentences and paragraphs in work-related documents?

reading skills

In communication theory, perception is the process of

receiving and interpreting information.

Of the three conceptions of centrality, degree of centrality

represents the number of contacts to whom a person is connected in a social network.

Under conditions of _____, individuals have information about objectives, priorities, and potential courses of action, but they do not have all the information about the possible outcomes for each course of action.

risk

Joe was just hired at a commercial bank to oversee the loans department. After his first week on the job, Joe is confused about what his manager expects of him and what criteria he will be evaluated on. Joe is experiencing ________- role ambiguity learned helplessness role overload burnout role conflict

role ambiguity

Paula, the controller of Tasty Pizza, is purchasing several new delivery vehicles. Paula has numerous work responsibilities, so she has limited time to shop for cars. Because of the time constraints, she cannot make an extensive search for the best alternative but instead needs to look for cars untile she finds one that is satisfactory. Paula is following the......model

satisficing

The act of choosing a solution that is good enough is called

satisficing.

An organization's societal stakeholders consist of ________.

school, governments, families of employees

Mateo, an IT manager, has been studying the work methods of each task to increase the productivity of the employees in his department. Mateo is utilizing ________.

scientific management

The type of performance appraisal that consists of ratings of subjective attributes like attitude or leadership is a(n)........appraisal

self

The rarest and most precious resource in business according to Fortune magazine is ________. healthy workers quality, low-cost equipment financial capital skilled and effective managers workers and managers

skilled and effective managers

Susan, a movie theater manager, has observed that as workers feel some company policies are not fair, the employees have not been working as hard as in the past. This reduction in effort is known as

soldiering

At Phoenix Instruments, Claudia pulls six samples an hour from an assembly line to examine them for quality defects. If she finds any, she makes adjustments to various pieces of equipment in his area. Claudia job involves ________. benchmarking strategic control reduced cycle time statistical process control feed-forward control

statistical process control

statistical process control (Statistical process control uses periodic random samples from production runs to see if quality is being maintained within a standard range of acceptability.)

Dave owns several computer repair shops across the Midwest, and he has set a goal for his company of cutting costs in all his locations over the next three years. Dave has set a(n)

strategic goal

To provide direction and momentum, encourage new ideas, and develop a sustainable competitive advantage are reasons why an organization should adopt ________. a diversity policy strategic management and strategic planning a strong business plan a positive synergy agenda an aggressive cost-cutting plan

strategic management and strategic planning

Many customers shop at Organic Foods because of the employees' extensive product knowledge. This is an example of the company's

strengths

As a plant manager, Daneryce conducts performance appraisals for everyone on her team by getting a feel for people with good attitudes toward their work. Daneryce is using a(n) ________ system of appraisal. behavioral 360-degree subjective trait objective

subjective (subjective appraisals are based on a manager's perceptions of an employees (1) traits and (2) behaviors. Traits include things like attitude, initiative. Behaviors include being on time for work.)

The college formed a group of faculty members, current and former students, area employers, and community leaders to study student retention and completion rates and identify strategies for increasing graduation rates for students. This group is an example of a(n) ________.

task group

Human Capital

the economic or productive potential of employee knowledge, experience, and actions

Raymond sent a text message to a colleague, telling him that he'd heard there was going to be a layoff the next month. His colleague quickly told his cubicle mate, who shared the information with a friend in the quality department. This is an example of ________.

the grapevine

Ideally, a transfer price should be _____ the price that the receiving business unit would have to pay in the marketplace.

the same as

A nation's culture is ________ the shared set of beliefs, values, knowledge, and patterns of behavior common to its people its constitution and written codes of behavior the laws that are accepted as good morally by most of the citizens a shared set of business traditions common to the nation a favorable trading agreement toward other nations

the shared set of beliefs, values, knowledge, and patterns of behavior common to its people

Individuals are said to be cooperating when ________. they have a sense of togetherness and unity they have ceased to be competitive with one another and prefer harmony their efforts are systematically integrated to achieve a collective objective they have reciprocal faith in others' intentions and behaviors their motivation comes from a desire to please a supervisor or the seeking of a tangible reward

their efforts are systematically integrated to achieve a collective objective

Michael Porter proposed that business-level strategies originate with the primary competitive forces in the firm's environment; these forces are

threats of new entrants and substitute products or services, bargaining power of suppliers and buyers, and competitive rivalries

Michael Porter proposed that firm-level strategies originate with the primary competitive forces in the firm's industrial environment; these forces are ________.

threats of new entrants, threat of substitute products or services, bargaining power of suppliers and buyers, and industry rivalries

Tom and his family have developed a successful business selling rich, organic compost material to other farmers in his area. Recently ABC Seed, a national seed company, has been marketing a chemical fertilizer to his customers that is less expensive than Tom's product. ABC's efforts are an example of ________ in Porter's model for industry analysis. buyers' negotiating influence threats of new ideas power of the suppliers threats of substitute products and services competitive rivalry among competitors

threats of substitute products and services

Which of the following is not a reason to enforce norms? to help individuals avoid embarrassing situations to emphasize the group's important values to clarify role expectations to create a written document of behavioral guidelines for new employees to help the group survive

to create a written document of behavioral guidelines for new employees

Which of the following is not a reason to enforce norms? to create a written document of behavioral guidelines for new employees to help individuals avoid embarrassing situations to clarify role expectations to emphasize the group's important values to help the group survive

to create a written document of behavioral guidelines for new employees

In the video on Groupthink, JFK assigned the role of critical evaluator to all of his advisors.

true

Some people prefer to work in traditional work groups because they have no managerial responsibilities.

true

Successful managers today need to be able to ________.

understand the tasks they're directing and work with and motivate people

The program chair in the business administration division is retiring at the end of the year, but Jana has no desire to apply for the position because she knows it would mean longer hours and more administrative work for not much more money. Which aspect of expectancy theory does this best describe?

valence

Homer is starting a new job today and he is a little scared of how well he is going to perform. When he gets to work, his supervisor calls him into her office where she explains to him that while there is a lot of information to learn in a short amount of time, she hired Homer because he has the ability to learn this job and do well at it. This discussion by the supervisor is known as ________. negative reinforcement verbal persuasion for self-efficacy vicarious learning for self-efficacy enactive mastery for self-efficacy goal setting

verbal persuasion for self-efficacy

Derrick has been working from home for the past six months. He receives his projects via the company e-mail website. This is an example of a

virtual office.

A work team that uses technology to link physically dispersed members in order to achieve a common goal is referred to as a(n) ________.

virtual team

Is it appropriate for the organization and for the times? Does it set standards of excellence and reflect high ideals? Is it ambitious? These are all questions that are answered in a good ________. vision statement management belief statement mission statement belief agreement code of ethics

vision statement

In communication theory, filtering is the process of

withholding, ignoring, or distorting information.

role conflicts

work expectations that are hard to satisfy

George wants to get better at communicating effectively using email. Which skill is most relevant to this?

writing skills

Kevin and Adam are the marketing executives in an organization. While making presentations during team meetings, Kevin, who is more talkative, uses a wide range of facial expressions and shares his feelings and personal information. In contrast, Adam keeps his feelings private and limits discussions to business-related topics. Based on this description, it can be inferred that

Adam is a self-contained communicator.

Equity theory

Adams

The managers, due to time constraints, opted for the first alternative that appeared to solve the problem even though better options may have existed. The managers were using which model of decision making?

Administrative model

Which of the following theories is a variant on Maslow's hierarchy theory that involves three instead of five levels?

Alderfer's ERG theory

structural change

Alternation of the organizational hierarchy

school, governments, families of employees

An organization's societal stakeholders consist of ________.

Archer realizes that his organization has become stagnant with few new ideas and even fewer opportunities. Which of the following should he do to help manage innovation? (a) Don't spend effort trying to innovate better approaches to what you're already doing. (b) Delay innovations until 100% sure that changes will not fail. (c) Use environmental scanning to broadly look for opportunities for innovation. (d) Work to change communication flows such that innovation occurs through only a few critical people. (e) Try to create a culture where his ideas are accepted over those of others.

Which of the following is a fundamental tool of workplace communication?

B. E-mail

As part of a team, the _____ is someone who stays abreast of current information in scientific and other fields and informs the group of important developments.

B. gatekeeper

If group cohesiveness is high and the alignment of the group and organizational goals is high, which of the following would you expect to see? A.Moderate increase in productivity B.Decrease in productivity C.Strong increase in productivity D.Significant decrease in productivity E.No significant effect on productivity

Which of the following is one of the important components of the communication process?

C. Decoding

Which of the following is an example of a structural change? Ciara's group sent a product that was nearing its launch date back to the drawing board based on a competitor's superior new offering. Ciara is constantly "putting out fires," responding to daily crises in her group. Ciara cannot get permission to hire another person until her group misses several deadlines. Ciara's staff is unhappy about the long hours they have been working and several of them quit before she knows there is a problem. Ciara combines the finance and accounting departments to work under a single supervisor.

Ciara combines the finance and accounting departments to work under a single supervisor.

Which of the following is an example of a proactive change?

Ciara explores improvements in bonus structures with her staff and begins to implement them despite the fact that her employees are generally content

Which view of conflict suggests that conflict is a natural occurrence in all groups and organizations and may actually enhance a group's performance? A.Traditional view of conflict B.Utilitarian view of conflict C.Consequential view of conflict D.Human relations view of conflict E.Interactionist view of conflict

Which of the following is a skill that will help prevent team failure?

D. Negotiating goals that everyone can support

During Mali's performance review, her manager listened to her goals for her career and then repeated them back to her. What communication skill did the manager use?

D. Reflection

Which of the following statements about roles within teams is true?

D. Task specialists keep the team moving toward achieving its objectives.

The CEO called an all-employee meeting and spoke for 20 minutes about the company's current financial situation. He did not take questions at the end of the presentation. This is an example of _____ communication

D. one-way

In which direction(s) do formal communications flow?

Downward, upward, and horizontally

________ is "the ability to carry out accurate reasoning about emotions and the ability to use emotions and emotional knowledge to enhance thought." Self-efficacy Social awareness Self-monitoring Emotional intelligence Self-esteem

Emotional intelligence

All except which one of the following helps to build cohesiveness on a team? Emphasize members' different characteristics. Keep the team small. Keep teams together for a long period of time. Select teams who are similar to each other in values and beliefs. Remind members they need each other to get the job done

Emphasize members' different characteristics.

If you want to have a more magnetic personality as a leader, which of the following should you not do? Demonstrate belief in your followers. Have a vision. Emphasize the importance of short term goals. Discuss the your shared history and how it ties to a shared future. Try to look confident and look your followers in the eye.

Emphasize the importance of short term goals.

Which of the following situations best describes collaboration as an approach to managing conflict?

Emphasizing both cooperation and assertiveness

Maria and Jose have worked together in the same office in the same position for quite some time. They have similar educational backgrounds and have been in the job for about the same period of time. Maria works extremely hard and often notices that Jose is taking long breaks and not putting in the same effort as she is. Thus, when she learns that Jose is paid $8,000 more than what she earns, she gets very upset and decides to reduce her effort and take long breaks as well. Which of the following theories explains this behavior?

Equity theory

The trading bloc consisting of 28 trading partners in Europe is the

European Union

Autonomous work groups have more responsibility than self-designing teams

Filtering and perceptual differences in communication increase the likelihood that the other person means what you think he means, or understands the meanings you intend

Frederick Taylor, known as the father of scientific management, would have considered open-book management to be a very effective managerial tool

Straight talk is the norm in communication among top-level managers

Team cohesiveness, while it contributes to member satisfaction, has shown little benefit to outputs in terms of quality or productivity

Based on the network diagram, which of the following function as boundary spanners?

F, Y, and G

Which of the following statements about the components of positional power is true?

Flexibility refers to the freedom to exercise judgment.

Which of the following models does not view a decision process as a sequence of steps that begins with a problem and ends with a solution?

Garbage can model

What complicating factors did Sallie Krawcheck at Merrill Lynch have to deal with?

Her CEO did not want to back her up.

According to board members, why was Carly Fiorina really fired from HP?

Her management style

Motivation factors relate to job satisfaction and hygiene factors relate to job dissatisfaction is ________'s model

Herzberg's model

incremental

Improving the effectiveness of an activity that the organization already does is called a(n) ________ change.

Which of the following networks is the best example of a communication network?

In a restaurant, George welcomes the customers, Jake's team takes the orders, and finally Jim's team serves the customers and conducts financial transactions.

low power distance

Sam was unemployed and looking for a job. None of his close friends could help him as they themselves were all either unemployed or underemployed. However, Sam got a good job through James, whom he met a few months ago while traveling. From this scenario, it can be inferred that

James belongs to Sam's weak ties.

an ethical dilemma

problem-solving task

Kate, Chuck, Anna, and Louis are all senior VP employees in the marketing department. Recently the marketing department has been experiencing high turnover and the 4 VP's were called together to figure out why people were quitting and what they should do about it. This type of group task represents a(n) _______

Who tends to have more direct and to-the-point conversations?

Males

Which of the following is NOT true concerning global teams?

Managing teams is universal; it is not necessary for mangers to understand he cultural characteristics of their groups.

needs hierarchy theory

Maslow

Which of the following is true about gender differences in communication?

Men are generally inclined to value status and hierarchy more than women do

Standing stone footed in one's belief is an example of what exemplary leadership practice?

Model the way

When a teacher tells a student that they will be able to stop attending detention if they do not skip a class all week, what type of operant conditioning is being used?

Negative reinforcement

collective bargaining

Negotiations between management and employees about disputes over compensation, benefits, working conditions, and job security

_____ refers to the activities associated with developing and managing relationships that are critical to a person's ability to accomplish tasks and develop personally and professionally.

Networking

Adverse impact

Occurs when an organization uses an employment practice or procedure that results in unfavorable outcomes to a protected class

Inefficient telecommunication systems

Of the following, which is a not a reason that efficiency is important to managers?

Social Security Act (1935)

Provides for a means for people to retire

Which of the following techniques helps managers listen effectively?

Reflecting

During Mali's performance review, her manager listened to her goals for her career and then repeated them back to her. What communication skill did the manager use?

Reflection

Strategic Controls

Regularly assess whether you're accomplishing your strategy

Larry meets with his employees every year make a blueprint for next year of his store. One of his primary concerns from the previous year is his inventory costs. He keeps low quantities of inventory in the warehouse and prevents customer complaints by having deliveries come to his store three times per week. He is stuck though, so he asks you what you think his likely problem is? What do you tell him? Lack of inventory causing customer service complaints Holding cost of inventory Poor make or buy decision Reorder costs Lack of involvement with a keiretsu

Reorder costs

Brenda, the district manager for Beautiful Florist, told the store managers in her district that she needs the sales goals for next year. A new manager, Paula, said, "I am going to sell over $100,000 in flowers next year." Brenda later told Paula that "I need to know specifically, in each category, how much you plan on selling." Brenda's request for a specific answer is an example of a ________. target date focal point SMART goal simplistic goal general objective

SMART goal

Which of the following will best reduce misperceptions in communication?

Say what you don't mean along with what you mean

Which of the following individuals is the best example of an empathetic listener?

Sheila often reacts to the speaker by showing concern and attempts to share feelings and offer counseling.

decreasing information flow and knowledge-reuse

Social network analysis allows managers to identify value producing network dynamics in all of the following cases, except _______________.

I'm trying to decide whether I would like to start a company to enter the garbage disposal industry (a company that takes trash from the home to the dump). Sales indicate that the garbage disposal market is large and it is growing by 8% annually, which is great. It would take $100M of capital investment to create a garbage disposal facility. That is a lot of money for pretty much anyone and few other startups could afford to enter the industry. However, Jeff Bezos is my uncle, so he is going to give that money to me. In addition, because everyone needs their garbage taken away, there are plenty of customers.There are few other garbage companies nation-wide and there is little price competition. There is only a single company that makes garbage trucks. Conduct a five forces analysis. Using just the information in this scenario, what factor(s) are most concerning when entering the industry?

Supplier Power

rational decision-making model

According to the principle of exception, which deviations from the expected standard require corrective action?

The most significant deviations

Which statement about controls in terms of global management is correct?

The variation of technology available in different countries affects what control methods a manager uses.

The Equal Employment Opportunity Commission was established by the ________ Act. Occupational Safety and Health Title VII of the Civil Rights Wagner Social Security Equal Pay

Title VII of the Civil Rights (The effort to reduce discrimination in employment based on racial, ethnic, and religious bigotry and gender stereotypes began with Title VII of the Civil Rights Act of 1964. This established the Equal Employment Opportunity (EEO) Commission, which enforces antidiscrimination laws.)

In a distributive negotiation, the terms that need to be negotiated are experienced as limits by both parties. a. True b. False

True

In an increasingly heterogeneous workplace, differences of opinion become more apparent and overt disagreement is more likely to take place. a. True b. False

True

In the context of positional power, relevance is specific to those individuals who are engaged in activities that are closely aligned with an organization's priorities. a. True b. False

True

Intuitive decision making often emerges from subconscious activity. a. True b. False

True

Invulnerability is often the most common cause of groupthink.

True

Networks characterized by breadth tend to have many non-redundant contacts that provide access to a wide range of potential opportunities. a. True b. False

True

One way in which weaker parties can gain strength and power in organizations is through the formation of coalitions. a. True b. False

True

Programmed decisions generally do not require a manager or higher-level employee to execute. a. True b. False

True

Referent power is based on the personal liking an individual has for another. a. True b. False

True

Should a company provide fitness memberships? (True or False)

True

(b) Ciara combines the finance and accounting departments to work under a single supervisor.

Which of the following is an example of a structural change? Ciara is constantly "putting out fires," responding to daily crises in her group. (a) Ciara's group sent a product that was nearing its launch date back to the drawing board based on a competitor's superior new offering. (b) Ciara combines the finance and accounting departments to work under a single supervisor. (c) Ciara cannot get permission to hire another person until her group misses several deadlines. (d) Ciara's staff is unhappy about the long hours they have been working and several of them quit before she knows there is a problem.

Fair Labor Standards Act

Which piece of legislation first established the U.S. federal minimum wage?

Feedforward

________ control is an approach to organizational control that attempts to help plans succeed before problems occur.

Development

________ includes activities for educating managers in the skills they need to do their jobs in the future.

Forced ranking

________ is a performance review system in which all employees are ranked against one another and grades are distributed along some sort of bell curve.

Motivation

________ is defined as the desire to pursue goal-directed behavior.

Self-efficacy

________ is the extent to which people believe in their personal ability to do a task

negative cash flow

___________________ is the most immediate indicator of a impending financial problem for a company if it is not addressed.

Elena has been absent without excuse twice during the past month. Elena's manager meets with Elena to determine the reason for her poor attendance. This is an example of ________.

a basic corrective action

Cultures that emerge that are in direct opposition to the dominant culture in an organization is often shaped by _______________. rules and regulations onboarding attraction selection attrition a charismatic leader industry demands

a charismatic leader

LeBron is on a basketball team with Russel, but they are often in conflict. LeBron expects to win games and championships, while Russel's expectations are that he will personally score lots of points. As a result, they often get into yelling matches with each other when the teams lose. This team conflict most likely stems from ________. lack of trust ambiguous jurisdictions a lack of team norms high team diversity communication failure

a lack of team norms

Which of the following statements about sexual harassment is true?

a person who feels he or she must acquiesce to a sexual proposition to keep his or her job is facing a quid pro quo

Mac supervises a small operations group, but not everyone on the cross-functional team he leads is cooperating. In particular, Cricket, a VP of Marketing, has little respect for Mac due to Mac's extreme extraversion. The source of conflict in this situation may be ________. ambiguous jurisdictions communication failure a personality clash status differences time pressure

a personality clash

What are some signs that your group may be engaging in Groupthink?

a) Illusions of Unanimity b) Stereotypes of Outsiders c) Unquestioned Morality d) Rationalization all of the above!

A style of dealing with conflict involving cooperation on behalf of the other party but not being assertive about one's own interests is referred to as ____.

accommodation

Roberto has an employee who is excited and passionate about her position but has not developed the necessary skills to be successful. Based on Hersey and Blanchard's situational theory, Roberto should

act as a guide.

Which type of workplace discrimination occurs when an organization uses an employment practice that results in unfavorable outcomes to a protected class (it is not obvious, but subtle discrimination)?

adverse impact

an ethical dilemma

Elly and Sylvia, owners of Organic Foods, do not have a formal policy about dress code and work procedures because they see their company as a family place that is enjoyable to work for. Elly and Sylvia believe that if you treat employees like family, the company will do well and grow. These beliefs by the owners of Organic Foods represent the core values of their organization's culture, and are known as ________. a code of ethics family codes observable artifacts basic assumptions rites and rituals

basic assumptions

To bridge linguistic and communication differences, individuals should .

be careful about numbers

Susan has a high internal sense of control and is more likely to

be self-motivated.

All except which one of the following helps to build trust on a team? Be candid about limitations. Delegate and listen. Be available and coachable. Be unpredictable. Be impartial.

be unpredictable

Mandy, a server in a popular family restaurant, is the most popular employee with both customers and employees, and as a result, she usually receives the most tips. She is always ready to lend a hand when asked, and with her warm personality and supportive nature, people confide in her. Mandy does have a problem telling people no, and has a tendency to avoid conflict, concerned about hurting others or getting people mad. Mandy represents a person with a(n).....style

behavioral

Tom is the CEO of Yost Tech, a large global manufacturing company, and he is having lunch with a longtime friend, Greg, owner of a small office supply store. Tom told Greg that "Strategic management and planning have really increased our success at Yost. I just read an article about an analysis of several studies that found that strategic management and planning....."

benefits both small and large organizations

An organization's internal stakeholders consist of

board of directors, employees, owners

Milito's Metalworks is an organization in which information is available to not just top management but to all levels of management including workers. In this case, Milito's can be best described as a _____ organization.

boundaryless

Wanda, a CEO, has been encouraging her company to become a meritocracy that follows a strict code of conduct and rigidly defined roles and responsibilities. Wanda has a ________ perspective on management.

bureaucratic

Which kind of organization is most likely to try to exert too much control? employee-driven decentralized market bureaucratic matrix

bureaucratic

calibrator

Sal, a production manager, knows that some of his employees are upset with the new corporate policy, and as a result, are participating in soldiering. To eliminate soldiering Sal can ________. reduce the use of scientific principles in planning work methods reduce training, but increase MBO place workers in any task available, focusing on their interests and not their abilities carefully select workers according to their abilities and give workers training increase diversity and MBO

carefully select workers according to their abilities and give workers training increase diversity and MBO

MBO works by objectives moving through the organization; that is, top managers set general organizational objectives, which are translated into divisional objectives, which are translated into departmental objectives. The hierarchy ends in individual objectives set by each employee. This is an example of MBO working as objectives ________ through the organization. move outward into the community cascade down change significantly become less refined and more generalized move upward

cascade down

Brian is preparing a budget that shows the company's expected sales receipts and expenditures for the year, a projection of how much cash will be available each month, and the extent of outside financing the company might need. This is a _____ budget.

cash

The process by which a negotiator attempts to gain benefits or concessions for his or her position is called

claim value.

The executives at Family Funstop Inc., a chain of restaurants that feature game rooms for children, believe that the company's employees share the corporate goals of service, quality, value, and "good clean fun." Because of this, corporate leadership believes that employees are motivated to work for the common good without a lot of formal controls. This is an example of _____ control

clan

Sue, a team lead, helps her team members on a new project by answering all their queries and guiding them. She does so in order to improve their performance. This is an example of ____.

coaching

ABC Manufacturing employs some of the top professionals in its field, and because of their skills and experience, ABC is highly efficient and outperforms its competitors. ABC Manufacturing has a.....over its competition

competitive advantage

George, a chef and owner of a popular restaurant, is always visiting his competition to observe how they are doing things in their restaurants. He told one of his managers that "I do this because I want to know what is going on. I am always concerned that one of our competitors will surprise us with a new service or menu item like us, but better." George is utilizing ________. management by observation competitive intelligence corporate spying environmental scanning TQM

competitive intelligence

An emotional or cognitive response that occurs when interests, perspectives, and behaviors of one individual or group explicitly differ from those of another individual or group is called

conflict

Thor is trying to figure out how to get enthusiastic commitment from his employees by using influence tactics. The best tactic he could consider to really get that commitment is ________. ingratiating tactics coalition tactics consultation personal appeals legitimating tactics

consultation

John, the owner of a lawn care service, likes to meet with his employees six months after their yearly evaluation to discuss how they are progressing on suggestions on and plans to improve their yearly job evaluation. At this point, by comparing the six-month results with the past evaluation, John is in the ________ steps of the planning/control cycle. control planning termination organizing observation

control

Dallas, the president of a successful family-owned company, wants to give back to the people of the community. To do this, she consistently donates a significant portion of company profit to local charities, sponsors little league teams, and ensures that the company is acting like a good citizen. What Dallas's company is doing is an example of ________.

corporate social responsibility

Francis has been missing work and when he does show up, he is still partially drunk sometimes. When asked about it, he gets confrontational and starts yelling at people. These behaviors are examples of ________. stress counterproductive work behaviors self-serving bias organizational citizenship behaviors low self-efficacy

counterproductive work behaviors

A team composed of people from different departments who are pursuing a common objective is called a ________. problem-solving team cross-functional team virtual team quality circle workforce

cross-functional team

As a store manager, Liandra has to play the role of negotiator, such as purchasing products at a fair price for her company. As she handles this responsibility, Liandra is playing the ________ role.

decisional

Managers at Glasglow Company sought to increase transparency in organizational processes, emphasize fairness, and build trust so as to fulfill employees' drive to

defend

what they do

define task differentiation

Provide reasonably accurate predictions of job ability

define work sampling

Greg, a supervisor, is known by his managers to be sharp in his decisions and has a good track record of meeting his goals; Greg is a(n).....manager

effective

Which of the following may be done as corrective action in the control process? Establish standards. Align processes with goals. Compare performance to standards. Evaluate performance and take action. Renew standards.

evaluate performance and take action (In the corrective action step, when performance falls short of the standard, managers should examine the reasons why and take appropriate action. Sometimes it may turn out the standards themselves were unrealistic, owing to changing conditions, in which case the standards need to be altered.)

Donna is the vice president of finance. As a result, she has complete control over the finances of her company. Because of this, we consider her a ________ manager.

executive

Alice's Pasta Kitchen makes quality pasta and sells its products to customers in other countries. This is an example of ________. dumping importing bartering counter marketing exporting

exporting

Ricardo's sales manager just informed his sales team that all sales in January will earn an extra 5% commission. The team gets right to work, being motivated by a(n)

extrinsic reward

Julie really enjoys mingling at work functions, both to network for new contacts and simply to share stories with other interesting people. Julie probably scores high in

extroversion

At times, to be efficient in management means not using resources the most cost-effectively

false

When managing for competitive advantage, the first "law" of business is "take care of the employees."

false

Eugene wants to control the workplace by preventing problems before actual work activities take place. The kind of control he is looking for is ________.

feedforward control

Every morning before the start of the shift, Tom and his automotive service team at a large auto dealership have a five-minute "stand-up" meeting to make sure everyone knows which vehicles are scheduled for service and approximately how long each service appointment should last, and to identify any potential trouble spots. This would best be described as ________.

feedforward control

As organizations strive to obtain a competitive advantage, taking care of the customer is the ________. Employee Rule Golden Marketing Rule synergy focus Profit-Generating Code first law of business

first law of business

Donna manages the service desk and makes routine decisions related to customer refunds and merchandise returns. Donna also oversees the daily tasks of the cashiers and front desk employees. Donna is a(n).....manager

first-line

Downward communication ________.

flows from a manager to employees

Which of the following statements about the six sigma approach to quality is true?

focuses on eliminating defects in a process not on evaluating if the process is the best one for the organization

Active listening requires all except ________. interpreting verbal messages decoding full attention focusing on the delivery rather than content processing of information

focusing on the delivery rather than content

.......is a performance review system in which all employees within a business unit are ranked against one another

forced ranking

________ is a performance review system in which all employees within a business unit are ranked against one another. 360-degree assessment Forced ranking Standard curve Unit grading Normal distribution

forced ranking

franchise agreement

Colette leaned over to her colleague during a committee meeting and whispered, "I don't agree with this approach." Her colleague simply replied, "Don't make waves. If you say something now, we'll be here for another two hours. Just go along with it." This is an example of ________.

groupthink

Teams that are attached too closely to each other sometimes have reduced mental efficiency and moral judgment due to social pressure of conforming. This is called ________. groupthink social loafing collective efficacy punctuated equilibrium social glue

groupthink

Ricardo is a highly resilient individual, and as such, is likely to

have the ability to face and accept the reality of a situation

Which of the following is an effective way to deal with change and innovation?

have the courage to follow your ideas

high valence

When domain and goal planning occur together, this is called ________. domain planning hybrid planning premise planning goal planning directional planning

hybrid planning

Jose, the sales manager, is working on the problem of increasing sales by using the rational model of decision making. In the first step he identified the problem of his employees needing more training. In the second step he thought of alternative solutions; and in step three he evaluated alternatives and selected a solution. In the fourth step, Jose needs to

implement and evaluate the training program chosen

if in a group and feel others are making minimal contributions, you are LEAST likely to:

increase participation and contribution

when an employee's knowledge and skills match job task demands, an acceptable _____ _____ _____will take place

individual-organizational match

Conflict de-escalation occurs when

individuals who are in conflict perceive a common enemy.

Leadership is the ability to ________ employees to pursue organizational goals. compensate reward request force influence

influence

Lines in a network diagram can represent ______________. companies all of these information flows departments individuals

info flow

All of the following are true about formal and informal communication EXCEPT ________.

informal communication is defined by the organization's structural hierarchy

Greg, the president of an IT company, purchased a large number of shares of company stock before the news of a new revolutionary computer processor was made public that will cause company profits to increase considerably. This action by Greg could be considered an example of

insider trading

the belief that performance is related to rewards

instrumentality

As a result of the _______ negotiations, both Juli and Moni walked away with something they wanted and felt good about the outcome.

integrative

According to David Krackhardt, the components of strong ties are

interaction, affection, and time.

Nathan realizes he tends to make decisions through feel rather than any conscious reasoning. This would suggest Nathan has a ______ decision making style rational conceptual analytical intuitive data-driven

intuitive

John, a top executive, is in a situation where he has to quickly decide between two projects that came in simultaneously from two major clients. Since his team is not big enough to complete both projects at a time, he cannot accept both. He has a hunch and just like that accepts one of the clients' projects without any considerations. This scenario is an example of

intuitive decision making.

The factor that differentiates work groups from teams is that work groups

involve individual accountability and clearly defined leadership.

A task is considered complex when

it involves a lot of uncertainty about possible outcomes.

________ is likely to cause a semantic barrier to communication. Rhetoric Gossip Technology Jargon The grapevine

jargon

Professionals are likely to be more motivated by ________.

job challenge

Technical skills consist of

job-specific knowledge needed to perform well in a specialized field

Technical skills of leadership refer to a leader's

knowledge about an organization and job-related activities

Which of the following is not a leading reason that employees resist change? lack of personal ethics climate of mistrust individual predisposition toward change fear of failure nonreinforcing reward systems

lack of personal ethics

NAFTA and EU are

major trading blocs

The corporate director of Domino's uses mathematical tools to aid in product ordering and scheduling decisions; this is an example of ________.

management science

The _____ budget is thought of as a "budget of budgets."

master

The degree to which a communication channel conveys information is referred to as

media richness.

"As California's first comprehensive, public university and academic medical center, the University of California transforms lives, communities, and the world by providing opportunities for the people of California and beyond through excellence in learning, discovery, healthcare, and engagement." This quote is an example of a(n)________.

mission statement

Elite Coffee and Bakery, a café that offers a relaxing environment to enjoy quality coffees, teas, soups, and other menu items, has a poster in the front of its restaurants that reads, "We will always provide a quality product to help our customers better meet the challenges of their day and always take the time to offer caring service one person at a time." This statement is Elite's ________. goals pact management pledge belief statement code of ethics mission statement

mission statement

Revised path-goal theory indicates to managers that they must consider ________. hiring new employees and eliminating current ones who don't fit your leadership style modifying their leadership style to fit employee and task characteristics focusing on applying relationship-oriented behaviors for workplace success altering their approach to that of servant leadership stirring up the current work environment to generate competition

modifying their leadership style to fit employee and task characteristics

Tops Burger, based out of Texas, has locations in 25 countries. Tops is a

multinational corporation

The board's decision to relocate company headquarters to another state was most likely a(n) _____ decision.

nonprogrammed

Frank's team went through some early conflict when people were trying to sort out their roles, but they are beginning to develop some camaraderie with one another. Frank's team is in the ________ stage of group development.

norming

Manner of dress, awards, myths and stories told about the company, and rituals and ceremonies are

observable artifacts of organizational culture

Cyril identifies with an organization and feels compelled to pursue its goals. He is experiencing ________. job involvement organizational commitment job enrichment job satisfaction job performance

organizational commitment

Jean-Paul, the store manager, was speaking with Patty, his new assistant manager, about the store's system of job relationships and whom she will report to and who will report to her. He said, "This structure is one of the things that motivates our workers to work together to achieve our company's goals." Jean-Paul was telling Patty about the store's ________. organizational culture analytics code of ethics organizational structure diversity plan

organizational structure

Which of the following statements is an example of what a confident leader might say?

"We will accomplish our goals!"

rule

"You're not allowed to wear shorts in this workplace" is an example of a(n)______________

The motto of the Three Musketeers, "all for one and one for all," meaning that all group members support each other, illustrates _______. A.group cohesiveness B.groupthink C.norms D.social loafing E.task interdependence

Which of the following statements about the relationship between self-awareness and interpersonal effectiveness is true?

A greater awareness of others, in turn, leads to a greater awareness of oneself.

Which of the following groups will typically exhibit the worst performance?

A highly cohesive group with low performance norms

Which of the following is a disadvantage of electronic communication?

A lack of nonverbal cues

regularly communicate with employees about the plan

A manager should ________ when managing employees with an incentive pay plan.

Just II and III.

Which of the following is true of work teams?

A. They are responsible for making goods or providing services.

transactional

According to the concept of _____________leadership, leaders provide resources in exchange for the right behaviors by the employees.

span of control

exporting

Alice's Pasta Kitchen makes quality pasta and sells its products to customers in other countries. This is an example of ________.

What does General Electric Health Program Cover

All of the above: Physical Activity Healthy Nutrition Stress Management

unstructured interviews

An unstandardized set of questions that vary from candidate to candidate; Low levels of predictive validity

feeling like you need to gather more and more data which results in never making a decision

Analysis paralysis is ________.

Behaviorally Anchored Rating Scales (BARS)

Anchored by specific behaviors rather than abstract qualities such as excellent and poor.

flat

As a newly hired employee of FedEx, you're placed in an entry level position. However, FedEx has tried to cut out layers of middle managers in order to cut costs, so you're only three levels away from the CEO of the organization. You could consider FedEx a(n) ________ organization.

subjective

When it comes to Ritual Opposition, men are usually seen as _______ while women can be seen as ___________.

Assertive, insecure

Which of the following is the first step involved in an effective negotiation process?

Assessing one's best alternative to a negotiated agreement

Juanita believes that she and Lee share common organizational goals. Lee isn't sure what to do. Juanita has a plan. Which style of influence will be most helpful to Juanita in gaining Lee's support?

Attracting

________ help(s) maintain an organizational culture. A sense of urgency Attraction-Selection-Attrition Assumptions Sub-cultures Counter-cultures

Attraction-Selection-Attrition

A work team that uses technology to link physically dispersed members in order to achieve a common goal is referred to as a(n) _______. A.problem-solving team B.virtual team C.cross-functional team D.self-managed work team E.informal group

Jacquie and her colleague disagreed about how to approach a project. Finally, Jacquie said, "I give up, we'll do it your way." Jacquie's approach illustrates a(n) _______ conflict management technique. A.compromising B.accommodating C.avoiding D.forcing E.collaborating

Which conflict management style is characterized by a low degree of cooperativeness but a high degree of assertiveness? A.Avoiding B.Forcing C.Compromising D.Collaborating E.Accommodating

It is advisable to adjust your word choice when writing or speaking, basing it on

B. the receiver's background.

Which of the following will help a manager create a work group that has high-performance norms and is cohesive?

Being a participative leader

Which of the following is a disadvantage of the ladder of inference?

Biased thought processes

What video clip was used to explain operant conditioning?

Big Bang Theory

Environmental Complexity

Breadth and depth of differences and similarities in an organization's external environment

Harold heard that he would be receiving a promotion in the next two weeks from his colleague who had overheard Harold's boss talking on his cell phone. This type of communication is an example of _____ communication

C. grapevine

Noise in communication is

C. anything that interferes with and blocks perfect understanding.

In a boundaryless organization

C. barriers to communication are turned into permeable membranes.

What is the impact of the social facilitation effect?

C. working harder in a group

Which of the following statements about the reinforcement theory is true?.

Ceasing to reward the behavior that was previously rewarded causes extinction.

Which of the following is the first step in exercising power through influence?

Choose an influence style and influence tactics.

How does clan control differ from bureaucratic control and market control?

Clan control does not assume that the interests of the organization and individuals naturally diverge.

Inspire a shared vision is about all but

Commanding negativity

the transfer of information and understanding from one person to another

Communication is ________.

Which of the following statements about communication is true?

Communication is an iterative and interactive process

What is the best way to communicate?

Communication style varies depending on the situation and who you are talking to

Which of the following is one of the main components of a team process?

Constructive conflict

Which of the following statements concerning control systems is correct?

Control systems are especially important in today's environment because they help protect the organization during disasters, scandals, and other disruptions.

What are the four major functions of communication?

Control, motivation, emotional expression, and information

Which statement about corporate governance is FALSE?

Corporate governance issues and reforms are limited to U.S. corporations

What is an example of something organizations do that promotes self-actualization?

Create training programs and encourage creativity

-gain cost savings -gain specialization benefits -improve integration and coordination

Creating a contemporary structure involves reconfiguring the firm's value chain to...

Which of the following is a characteristic of an integrative negotiation?

Creating value for both negotiators

Which of the following is not a benefit of organizational culture? Culture increases organizational diversity. More effective behavioral control than rules and regulations. Strong cultures relate positively with company performance if it matches the company's environment. Facilitates organizational functioning by establishing behavior expectations. A rare, hard to imitate culture can be a competitive advantage

Culture increases organizational diversity.

Andrea's team is "running on all cylinders." Members trust each other and are mutually committed to the team's goals. They not only appreciate each other's differences, but are able to work together in such a way that they capitalize on those differences. Andrea's team appears to be in the _______ stage of team development. A.forming B.adjourning C.storming D.performing E.norming

How can a persuasive speaker demonstrate authenticity?

D. By being open with the audience

The degree to which a group is attractive to its members, members are motivated to remain in the group, and members influence one another is referred to as ____.

D. cohesiveness

Team effectiveness is defined by three criteria: productive output, satisfaction, and _____.

D. commitment

_____ is the process of identifying issues and making choices from alternative courses of action.

Decision making

Which of the following is the first step in rational decision making?

Defining a problem or opportunity

Which of the following types of teams has the most freedom in making decisions about the execution of tasks and about the team itself?

E. Self-designing teams

E. two-way

Transnational teams tend to be _____ teams

E. virtual

In communication theory, filtering is the process of

E. withholding, ignoring, or distorting information.

______ theory explains both progression need and gratification up the hierarchy and regression when people are faced with frustration

ERG

customization

Each product specific to each customer

Equal Pay Act (1963)

Eliminates pay differences based on gender

all of these

Employees who are central to a network are typically seen as ______________ by others in the network. 1. leaders 2. influencers 3. brokers

________ is the moral behaviors that govern a person's or group's behavior

Ethics

An employee's e-mail in the workplace is privileged information that cannot be used in court cases brought against that person or someone else

A mediator is an individual who listens to both sides of a disagreement and makes a final, binding decision based on the arguments. a. True b. False

False

All charismatic leaders tend to be positive role models.

False

As the size of a team increases beyond 20 members, the tendency to collaborate increases as coordination activities increase. a. True b. False

False

Building sources of personal power is the final step involved in exercising power through influence. a. True b. False

False

Confirmation bias means that people tend to seek information that disconfirms a decision before seeking information that confirms a decision. a. True b. False

False

Conflict de-escalation occurs when one person's negative behaviors encourage another person's negative behaviors. a. True b. False

False

Introverted people often perform better when their tasks relate to engaging and developing relationships with others. a. True b. False

False

It is not necessary for effective teams to satisfy their team members. a. True b. False

False

The ability to communicate effectively with others is called self-awareness. a. True b. False

False

The representativeness heuristic contends that individuals make choices based on a certain starting point. a. True b. False

False

The second step in preparing to negotiate is to assess the other party's best alternative to a negotiated agreement. a. True b. False

False

Trust networks often reveal the pattern of linkages between employees who talk about work-related matters on a regular basis. a. True b. False

False

Vertical teams are composed of employees from about the same hierarchical level but from several different departments in the organization. a. True b. False

False

Weak ties are usually formed among similar individuals who are exposed to the same kinds of information. a. True b. False

False

Work groups are better than teams when the task is complex and sophisticated. a. True b. False

False

Which of the following would LEAST likely be used by managers to measure and report actual performance?

Feedforward control

Which of the following is the process of withholding or ignoring information?

Filtering

What were the three companies analyzed in the crisis management presentation?

GM, Chipotle, Tylenol

strategic positioning

Which one of these acts did Michael Scott NOT portray in the video?

Gave "Scott's Tots" all scholarships

Whitney, a newly appointed department head, is holding a morning meeting. Which of the following would be a positive nonverbal signal for her to use in speech?

Gesturing when required

Which of the following statements is NOT true concerning the challenges of managing cross-cultural motivation?

Group work is likely to be more motivating when the country's culture scores low on the nurturing criterion.

Which of the following statements is true with regard to Howard Gardner's multiple intelligences?

He states that most people have a combination of intelligences that influence their approach to various situations.

information flows

Lines in a network diagram can represent ______________.

________ ratios are indications of an organization's ability to pay its short-term debts.

Liquidity

What initiates negative morale of Dillard's employees?

Hostile sales environments

inspiration

Increasing employee psychological empowerment requires four kinds of behaviors, including all of the following except ________.

According to research by McKinsey and Co., _________________ are the most important facilitators of organizational innovation. Employee task performance Individual creativity Individual general mental ability Interpersonal connections

Interpersonal connections

Which of the following statements is true about leadership skills?

Interpersonal skills refer to a leader's ability to interact with others.

Which of the following statements about the managerial grid is true?

It holds that the quality of leadership style depends on the level of each behavior portrayed.

Which of the following statements about nonverbal communication is true?

It involves giving physical attention to a communication partner.

Where do your exams take place at? Jackson Avenue Center, Room H01 Holman 138 Holman 122 Online

Jackson Avenue Center, Room H01

James and Jacob are working on an important project for which the deadline is approaching. James quickly analyzes the situation and organizes the activities such that the project is completed on time. However, Jacob begins by gathering extra information and experimenting with new methods. He prefers not to be rushed. In the context of the psychological dimensions of personality, it can be inferred that

James is more judging than perceiving

Which of the following is the best example of a self-directed team?

Jane, Jack, and Maria, as members of a team, have the authority and responsibility to make decisions and to participate in processes that help the team succeed.

________ is likely to cause a semantic barrier to communication. Technology The grapevine Rhetoric Gossip Jargon

Jargon

organizational citizenship behavior

-Unqualified applicants may apply. Need to explain why unqualified -Limited pool of talent and perspectives -Assumption of automatic promotions for long term employees -Creates a vacancy elsewhere

Name 4 disadvantages of internal recruiting

intuitive

Nathan realizes he tends to make decisions through feel rather than any conscious reasoning. This would suggest Nathan has a ______ decision making style

The......enforce(s) procedures so employees may vote to have a union and for collective bargaining

National Labor Relations Board

mentorship

Someone senior shares important job and career experience

quantifiable

Standards are best measured when they are ________.

What is the definition of crisis management?

The process by which an organization deals with a major event that threatens to harm the organization, its stakeholders, or the general public.

Which of the following statements best describes the appropriateness framework?

The process of making decisions based on societal norms or expectations

Controlling

The process of monitoring, comparing, and correcting work performance

productivity

The ratio of outputs to input

In which stage(s) of the communication process can errors occur?

The encoding, transmission, and decoding stages

Which of the following statements is true of the bargaining zone framework?

The reservation point is the number below or above which the negotiator will not go.

understand the organization's vision and strategy and hire to support them

The human resource manager for GargleTech should ________ when considering the organization's future staffing needs.

the contingency school

The idea that there are no true universal rules of management is the foundational principle of ________.

current employees

The internal labor market includes which group as a source of potential new employees?

current employees

The internal labor market includes which group as a source of potential new employees? -current employees -college recruiters -union referrals -newspaper ads -employment agencies

product

The management department at a local university changes the content of a course in order to incorporate new concepts, examples, and current events. This is a ________ innovation

domain, goal

establish the mission and vision; assess the current reality; formulate the grand strategy; implement the strategy; maintain strategic control

The steps of the strategic-management process in correct order are ________.

functional structure

Which of the following describes a team that is considered effective?

The team contributes to team members' satisfaction.

What is expectancy theory?

The theory that an individual will behave or act in a certain way because they are motivated to select a certain behavior over others based on what they expect the result will be

What is equity theory?

The theory that people form a ratio of reward to effort with the comparable ratio of reward to effort they think others are getting

equity theory

The theory under which people make the comparisons of their inputs and outputs relative to others is known as ________.

In a company's early year, what is the most important factor in developing its culture? Onboarding Employee orientation Attraction Selection Attrition The values of the founding team Reward structures

The values of the founding team

Encouraging the heart, a part of exemplary leadership, is about all but what?

These are all about encouraging the heart: Genuine acts of caring to uplift the people on the team Recognizing contributions that individuals make Celebrate values and victories through creating a spirit of community

Which of the following is not generally true of self-managed teams?

They are development teams

Which of the following is a characteristic of transformational leaders? They try to get people to do ordinary things. They provide rewards in exchange for employees doing the work. They are better in stable situations. They monitor progress toward their achievement. They encourage people to do exceptional things with trust, commitment, and loyalty to produce significant results and change.

They encourage people to do exceptional things with trust, commitment, and loyalty to produce significant results and change.

Which of the following is a characteristic of teams?

They have clear task objectives.

Which of the following statements is true of agreements that create value?

They often result in higher-quality agreements that strengthen the relationship between negotiators.

What makes The Container Store different from the rest?

They put their employees first

Which of the following is a characteristic shared by creative people?

Tolerance of ambiguity

Which of the following statements does not provide an example of an effective team leader?

Tom focuses more on members' needs than the team's goals.

Tom, the head of human resources, is working on an important project for which he develops a team of five middle- level managers, each coming from a different department, including finance, IT, marketing, logistics, and production. The five managers will be reporting to Tom, who heads the team, and will coordinate among themselves to complete the project on time. This scenario shows that

Tom has formed a horizontal team.

A communication audit allows organizations to improve the way in which they respond to routine and nonroutine circumstances. a. True b. False

True

According to Erving Goffman, the "front stage" dictates that we employ certain standards of politeness and decorum when communicating. a. True b. False

True

According to Herzberg, fulfilling potential dissatisfiers causes people to become less dissatisfied. a. True b. False

True

According to the leader-member exchange theory, leaders treat each member differently.

True

Which is NOT a type of apology?

Unworthy

_____ teams are composed of a manager and his or her subordinates in the formal chain of command, usually in one functional department.

Vertical

Which of the following individuals best represents a person with referent power?

Vinita, an executive, has a great personality, and everyone in the organization respects and admires her for her intelligence.

Which of the following types of teams faces the challenges of building trust, cohesion, and team identity, and of overcoming team member isolation?

Virtual teams

Expectancy theory

Vroom

electronic data interchange

Wal-mart has a computer system which sends orders and delivery information to suppliers via the Internet. The tool used to communicate that information is called _________________.

realistic job preview

Which of the following networks best exemplifies an advice network?

When it comes to solving technical issues, the employees in an organization often get suggestions from Victor, who has more technical expertise.

Which of the following statements about taking managerial action is correct?

When performance variations occur because of unrealistic standards, then the standard should be corrected.

information overload

When someone faces too many demands on their internal processing capabilities or time to process during communication, they're facing ________.

Which of the following questions is LEAST relevant when a manager needs to determine the best communication method?

Which method is the most popular one being used by other senders?

Which of the following communication channels includes reports and computer files?

Writte

Which of the following communication channels includes e-mail?

Written

Which of the following is a commonly used source for obtaining performance data?

Written reports

You're stumped on a question on an exam. In a moment of weakness, you decide to peek at your neighbors exam. Dr. Johnson catches you doing this. What will happen as a consequence of this academically dishonest act? Something else thats bad...who knows...its a mystery You will receive a failing grade for the course You will receive a 0 on the exam Nothing. Maybe a talking to.

You will receive a failing grade for the course

Attraction-Selection-Attrition

________ help(s) maintain an organizational culture.

Maria worked in a manufacturing facility. Throughout the building there were posters and calendars of a sexually explicit nature, and they made Maria very uncomfortable. This is

a hostile work environment

A server expects a group of poorly dressed customers to be stingy tippers and gives them poor service, so he gets the result that he expects, a very small tip. This is an example of

a self-fulfilling prophecy

Licensing is when a company

allows a foreign company to pay it a fee to make or distribute the first company's product or service

Dave is a salesperson who takes a long time to make decisions. He loves sales because he responds well to the pressure he faces in the many new or uncertain situations as a salesperson. Like most successful salespeople, he is high in his tolerance for ambiguity. Dave represents a person with a(n).....style

analytical

Style Mart uses time-series forecasts, such as past holiday sales and the strength of store sales this year to predict future sales based on patterns of historical data. This is an application of

analytics

Control is defined as

any process that directs the activities of individuals toward the achievement of organizational goals

apprenticeship (There are all kinds of training and development methods, and their effectiveness depends on whether what is being taught are facts or skills. If people are to learn facts, such as work rules or legal matters, then lectures, videotapes, and workbooks are effective. If people are to learn task related skills, such as doing a specific task like installing electrical outlets, then techniques such as apprenticeship work better.)

At Fashionista Bags and Totes, the executive managers created Paolo's group and made it fully responsible for producing the company's briefcase line. The team orders the raw materials, manufactures the briefcases, evaluates quality control, and ships the finished products. Paolo's team is a(n) _____.

autonomous work group

James needs to review a financial statement for his organization in order to plan for the upcoming year. He wants to get an idea of the organization's current financial worth. Specifically, James needs to know how much inventory was on hand and how much equipment the organization owned. In order to obtain the correct information, which financial statement should James review? expense budget ratio analysis income statement capital expenditures budget balance sheet

balance sheet (the balance sheet provides a picture of an organization's financial worth for a specific point in time. It summarizes an organization's overall financial worth--that is, assets and liabilities--at a specific point in time)

In a boundaryless organization

barriers to communication are turned into permeable membranes

Sarah and her roommate cannot agree on how to decorate their shared dorm room. Sarah decides to move out and tells her roommate "I will never talk to you again." This statement reflects the ________ component of an attitude. affective behavioral factual cognitive value

behavioral

The process of investigating what is being done and comparing the results with the corresponding budget data to verify accomplishments or remedy differences is referred to as ____.

budgetary control

For years, a math professor experienced abusive behavior at a community college where he taught. It began with a group of managers spreading rumors and false accusations that threatened his job. It was emotionally draining and took time and focus away from his job. This is an example of

bullying

need for achievement concerns include:

challenging goals, task difficulty, improvement

All of the following are characteristics of dysfunctional work environments that contribute to the problem of workplace violence, EXCEPT ________.

challenging job assignments

Organizational development is often put into practice by a ________. catalytic consultant training specialist change agent counselor transformative consultant

change agent

Harry, a firm's marketing head, has certain characteristics that make him gain his team's loyalty. Moreover, he can elicit performance beyond expectations from his team members. He has the ability to motivate his team members through strong communication skills. From this description, it can be inferred that Harry is a _____ leader.

charismatic

A model of decision making that seeks to maximize economic or other outcomes using a rational choice process is known as the _____ model.

classical

Effective writing requires

clear, logical thinking.

When people seek information to support their point of view and discount data that do not, this is ________ bias. confirmation representativeness blind overconfidence framing

confirmation

sexual harassment

consists of unwanted sexual attention that creates an adverse work environment

The planning/control cycle has two control steps: (1) control the direction by comparing results with the plan and (2) control the direction by taking corrective action in two ways—namely by ________. improving future plans, and, if needed, cutting costs researching ways to plan better and increasing profits correcting deviations in the plan being carried out or improving future plans increasing organization synergy and diversity receiving feedback, and, if needed, making new plans

correcting deviations in the plan being carried out or improving future plans

Mountain Rescue Incorporated sells emergency safety and rescue products to ski patrols and rescue workers at prices that are below those of its competitors, who offer a larger line of products and focus on broader markets. Mountain Rescue Incorporated is pursuing a ________ strategy. differentiation cost-leadership cost-focus focused-differentiation narrow

cost-focus

As a store manager, Liandra has to play the role of negotiator, such as purchasing products at a fair price for her company. As she handles this responsibility, Liandra is playing the ________ role. leadership decisional bargainer disseminator interpersonal

decisional

Tests and tasks judge abilities needed for the job; Tasks are related to job skills but are not actual job tasks

define work simulation

The primary reason for an organization to adopt planning and strategic management is to ________. increase organization diversity provide direction and momentum encourage new ideas develop a sustainable competitive advantage develop MBO

develop a sustainable competitive advantage

Sam is the production manager of a busy shoe factory. He was chosen because prior to his promotion he had proven himself to be very efficient, and as a department manager he had a logical and practical approach to solving problems. Sam has a reputation for being decisive and getting things done. Most of the employees like Sam, but they feel his style is autocratic, as he likes to do things by the book. Sam represents a person with a(n)......style

directive

The Gallup organization has conducted polls identifying large percentages of employees who are sleepwalking through their workday and are not passionate about their work. These employees are referred to as ________.

disengaged worker

If a firm gives all international assignments to people without disabilities, assuming they will therefore not require special accommodations, which type of workplace discrimination has occurred?

disparate treatment

The most effective leaders

display both transactional and transformational leadership behaviors.

A firm that has some sort of unique strength that its industry rivals do not have is understood to have a(n) ________.

distinctive competency

Anika is disturbed to learn that she is only receiving a 2% merit pay increase when her cubicle mate is receiving 3%. She most likely believes that ________ justice has not been achieved in giving out raises.

distributive

As a result of the _______ negotiations, Ted got what he wanted and Mark ended up having to put in extra time and effort to accommodate the change in plans.

distributive

A construction company offers not only construction services but also home repair, snow removal, and other household services in order to limit their risk exposure. This business is utilizing a ________ strategy.

diversification

under expectancy theory of motivation, employee can most easily adjust:

effort

Which of the following is the most effective source of new employees? private employment agencies employee referrals unions newspaper ads college recruiters

employee referrals

Which of the following is the factor that most reduces an organization's ability to learn from failure? employees who blame others for failure. employees with a high tolerance for ambiguity. employees who embrace a learning culture. employees who like to experiment with multiple solutions. employees with a strong desire to acquire personal wealth.

employees who blame others for failure. (One factor that reduces an organization's ability to learn from failure is employees that blame failures on a person when the causes are internal processes, external events, or even themselves.)

A servant leader is most likely to focus on

enriching the lives of others

Sue keeps a close eye on her company's internal and external environment to discover possible opportunities for new products and threats from competition, as soon as possible. She often looks at economic reports, political turmoil, and industry reports. This is an example of

environmental scanning

Sue keeps a close eye on her company's internal and external environment to discover possible opportunities for new products and threats from competition, as soon as possible. This is an example of ________. corporate spying competitive intelligence the observation approach management by observation environmental scanning

environmental scanning

.....focuses on employee perceptions as to how fairly they think they are being treated compared with others

equity theory

The theory under which people make the comparisons of their inputs and outputs relative to others is known as ________. reinforcement theory goal-setting theory two-factor theory equity theory expectancy theory

equity theory

Which theory of motivation proposes that employees compare what they get out of their jobs in relation to what they put into it and then determine if that is fair based on a comparison with others?

equity theory

Gail made a negative comment about Vicki's suggestion, which caused Vicki to be rather abrupt and rude with her response, which caused other team members to get upset. This is an example of

escalation.

________ power results from one's specialized knowledge. Referent Coercive Expert Reward Legitimat

expert

modern management practices such as employee management recognition programs, flexible benefit packages, and stock ownership plans emphasize ____ _____

external incentives

The weakening of behavior by ignoring it or making sure it is not reinforced is called

extinction

The process of reflection

facilitates accurate two-way communication.

Pete was reluctant to reveal the business unit's dismal financial performance, so when he was asked to report in the operations review, he smiled and stated, "Given our initial high expectations, results have been somewhat less than anticipated." This is an example of ________.

filtering

flat

________ is a performance review system in which all employees are ranked against one another and grades are distributed along some sort of bell curve. Normal distribution Standard curve Unit grading 360-degree assessment Forced ranking

forced ranking (in forced ranking performance review systems, all employees within a business unit are ranked against one another and grades are distributed along some sort of bell curve)

The law that makes it illegal for employees of US companies to make "questionable" or "dubious" contributions to political decision makers in foreign nations is the

foreign corrupt practices act

Luxere Hotels International, an American company, sells the rights to other hospitality companies globally to open hotels with the Luxere name for a fee and a share of the profit, in return for using Luxere's brand name and a package of materials and services. This defines

franchising

The structure of Shoe Mart consists of people with similar specialties put together in formal groups, such as the marketing, accounting, and human resource departments. This is an example of a ________. centralized structure simple structure functional structure hollow structure focused structure

functional structure

Because the production division at Heavenly Gates Inc. is $10,000 below budget due to process improvements, this year 30% of the savings will be returned to the division to spend as desired, as a form of

gainsharing

One of the three indices of creativity, fluency is defined as the ability to

generate many solutions that fit some requirement.

The introduction to a business speech should ________. get right to the point contain an unrelated story to catch the interest of the audience contain at least one joke contain significant details of the presentation contain a phrase like "I'm honored to be here"

get right to the point

Two or more freely interacting individuals who share collective norms, share collective goals, and have a common identity are called a

group

Organizational effectiveness is a measure of ________.

how appropriate organizational goals are and how well they are achieved

A stamping machine begins turning out components that are out of tolerance. The manager removes the machine from service to ensure that more defective components are not produced and notifies maintenance to repair the machine. This is an example of ________.

immediate corrective action

Research shows that simplified jobs lead to all the following except ________. increased productivity job dissatisfaction poor mental health low sense of accomplishment low personal growth

increased productivity

expectancy theory holds up more strongly in cultures that value ________

individualism

The factor that distinguishes conditions of risk from conditions of uncertainty is that in conditions of risk:

individuals have information about the potential courses of action.

McGregor believed that theory x assumptions were appropriate for:

individuals motivated by lower order needs

Gossiping and complaining about your boss with a fellow employee are examples of

informal communication.

belief that performance is linked to rewards

instrumentality

the belief that performance is connected to rewards:

instrumentality

A hierarchy culture has a(n)

internal focus and values stability and control

When Dave, a restaurant owner, had his seafood business destroyed by Hurricane Katrina, he believed that he was in control of his own destiny and made a decision to rebuild the company. Dave is an individual with a(n) ________. low tolerance for ambiguity inside opportunity external locus of control internal locus of control exit strategy

internal locus of control

Parading refers to a team's strategy that

involves only a limited dependence on outside groups

Having a large diverse network that is rich in structural holes is beneficial to a research scientist because _______________. it allows for increased resource mobilization. all of these it gives access to new sources of information. it gives increased access to a small group of individuals.

it gives access to new sources of information.

Donatello was asked by someone at the airport overlook for directions to Soulshine Pizza. He tells them to turn right at the Three-way, go through the Square, until you see where Rib Shack used to be. The possible misunderstanding of the directions in this case is an example of? lack of source credibility cultural differences in communication gender differences in communication filtering jargon

jargon

A ________ summarizes what skills the holder of the job must have and the minimum knowledge he or she has in order to perform the job successfully. job description job analysis performance appraisal job specification realistic job preview

job specification (a job specification describes the skills, knowledge, and abilities a person must have to fill a job.)

.......are organizations of employees formed to protect and advance their members' interests by bargaining with management over job-related issues

labor unions

The sales manager meets with the accounting manager in order to clarify aspects of the sales compensation program. This meeting is an example of ________ communication.

lateral

learning

Your organization is lead by a transformational leader. Which of the following would you not expect to find in the organization according to research? more work engagement less group cohesion higher levels of intrinsic motivation more identification with their work groups goals consistent with those of the leader

less group cohesion

Cara had to buy a lot of equipment to open her beauty salon. She bought most of it on credit. The amounts of money that she owes her creditors are called _____.

liabilites

Goal-setting theory suggests that employees can be motivated by goals that have all of the following characteristics except ________. achievable measurable specific and challenging little or no feedback linked to an action plan

little to no feedback

Which of the following has contributed to the escalating problem of employee theft in all kinds and sizes of organizations?

loose financial controls at start-ups and small companies

The control process involves all of the following, EXCEPT ________.

measuring actual performance B. addressing inadequate standards C. comparing actual performance to a standard D.*** creating performance standards Your answer is correct.E. correcting performance deviations

Peter, the owner of Happy Burger, is involved in the company's daily decisions and has established procedures for every task. The company rules are clearly specified in the handbook, and Peter also believes in close supervision of all employees. Happy Burger is a(n).......organization

mechanistic

The WTO was formed to

monitor and enforce trade agreements

Consultants, online and correspondence courses

name 3 types of off-the-job training techniques

getting the right people, maximizing their performance and potential

name the 2 main HRM goals

-production planning -production control -production/operations improvement

name the 3 main decisions for operations managers

Strategic, administrative, and operating

name the 3 types of plans:

human capital, financial, technology

name the 3 types of resources available:

Organizations that are formed to offer services to clients and not make a profit are.......and those organizations that are formed to make money, or profits, by offering products or services are

nonprofit organizations; for-profit organizations

Top management's decision on how to integrate a newly acquired firm is most likely a(n) _____ decision.

nonprogrammed

With the community interested in eating healthy, Sue Ellen, a restaurant owner, is considering adding more vegetarian dishes to her menu. This decision is uncertain and risky, and she finally decides to go with her gut feeling. This is an example of

nonrational decision making

During the.....stage of team development, close relationships develop and unity and harmony emerge

norming

results appraisal

objective appraisal is also known as...

According to Robert Cialdini's principle of scarcity

opportunities seem more valuable when it feels like a "once-in-a-lifetime situation."

Christopher's Restaurant and Catering serves delicious vegetarian and vegan dishes. So when the local community became interested in eating a healthier diet, Christopher's benefited. The changing community attitudes are an example of a(n)......for Christopher's

opportunity

Productivity is defined as the formula of ________ divided by inputs for a specified period of time.

outputs

In order to manufacture farming equipment, John Deere keeps all production in the US because "it is critical and core to the operations." However, John Deere has recently started using an IT company overseas to help with the coding of its mobile apps because "the mobile app is not what makes the difference to our customers, so we leverage others to build our app." This practice is known as ________.

outsourcing

Quality Air, a company that builds airplanes, typically utilizes other production companies that specialize in certain parts for its jets; this practice is known as

outsourcing

After receiving the e-mail, Claude read through and interpreted the information in it. This is an example of ____.

perception

The process of receiving and interpreting information is known as

perception.

evaluated work behavior

performance

Tracie, working at a research facility in Washington D.C., needs to communicate with Juan, who is in Mexico City, about a project they are working on. Although Juan has perfect command of English, they are still facing a(n) ________ barrier to communication. medium personal encoding semantic physical

physical

With increasing competition in the restaurant business, Sal, owner of Mom's Pizza, is dealing with growing uncertainty. He is meeting with his managers to develop a future course of action to meet company goals. This process is known as

planning

The principal functions of management are

planning, organizing, leading, controlling

problem-solving task

Toni, a business professor at a private university, is a member of the Distance Learning Committee, which is composed of faculty members from different disciplines within the university. This committee's purpose is to improve the effectiveness of online courses at the university. This committee is most likely an example of a(n) ________.

problem-solving team

A(n).......innovation is a change in the way a product or service is conceived, manufactured, or disseminated

process

Wanda, a CEO, has been encouraging her managers to study and utilize theoretical perspectives of management because this approach ________. provides clues to the meaning of your managers' decisions builds a strong family-type culture is an effective synergy-building approach emphasizes diversity is an effective cost-reduction tool

provides clues to the meaning of your managers' decisions

The World Bank is the principal organization that

provides low-interest loans for improvements in developing nations

Which of the following is one of the factors on which performance standards can be set?

quality

Standards are best measured when they are ________. broad ethical narrow efficient quantifiable

quantifiable

realistic job preview

what is a motivating factor in Herzberg's two-factor theory?

recognition

One of main roles of the managers in the organization is to help it navigate paradoxes. One of the more important paradoxes organizations need to navigate is decision making. They need to make timely decisions, but they also need to adequately collect supporting information. This paradox concerns ________________.

reflection and action

Which of the following is not one of the five stages of team development?

reforming

In managing employees under an incentive pay plan, a manager should ________. set goals with employees, but then leave them alone to pursue those goals set "stretch" goals that are very difficult (perhaps impossible) to achieve change the plan frequently to continue to motivate subordinates regularly communicate with employees about the plan design complex plans that cover all contingencies

regularly communicate with employees about the plan

Richard uses rewards and punishments to induce desired behaviors. Richard subscribes to _____ theory.

reinforcement

A(n) ________ form of media allows receivers to observe multiple cues, such as body language and tone of voice, and allows senders to get feedback. encoded dense formal informal rich

rich

"You're not allowed to wear shorts in this workplace" is an example of a(n)______________ policy certified procedure procedure rule industry standard

rule

A standing plan that designates specific required action (always the same response) is a(n)

rule

A standing plan that designates specific required action is a(n) ________. procedure policy industry standard certified procedure rule

rule

Bob is looking for new ways to motivate his front of house restaurant cashiers. He decides to remove the dress requirements from this position to allow them to have more control over what they wear. Bob is using _____ to motivate his cashiers. expectancy theory Maslow's need hierarchy physiological needs theory self-determination theory equity theory

self-determination theory

Boring, tedious jobs generally reduce people's perceptions of their

self-efficacy

Alderfer's growth need category corresponds to Maslow's:

self-esteem and self-actualization eneds

what is most appropriate and beneficial to the individual

self-interest

Molly organized several teachers to discuss the school's interior painting scheduled for summer. They looked at several brands, and heard a presentation by a designer who then helped them choose a color palette to recommend to school administrators. In this instance, the teachers make up a(n)

self-managed team

Which of the following is not a trait of emotional intelligence?

self-sufficiency

there are _____ approaches to motivation, one or another may be useful in specific organizational contexts with specific _____ or ____, at different times

several; individuals or groups

Which of the following was NOT presented as a way to become a better communicator?

sharpen data processing skills

Which of the following is not a disadvantage of e-mail? decrease in other forms of communication, like greetings and conversations rudeness to use in crowded places the less connected coworkers feel emotions often poorly communicated sheer number that must be handled by the average worker

sheer number that must be handled by the average worker

Alderfer's growth need, McClelland's need for achievement, and Maslow's self-actualization are _______

similar

The most persuasive messages are

simple and informative

Plans developed for activities that are no likely to be repeated in the future, such as plans for programs or projects, are

single-use plans

Which of the following is not a symptom of negative stress?

slurred speech

If a tornado hits my house, I really hope that I have a _________ and __________ network. large, dispersed large, diverse small, dense small, diverse

small, dense

If a tornado hits my house, I really hope that I have a _________ and __________ network. large, diverse small, dense small, diverse large, dispersed

small,dense

Marvin is a high-performance general manager who has built and cultivated a strong network of relationships. Marvin has worked to create _____ capital.

social

What's most important to Sandra in life isn't money or status; it's being able to interact with people and have friends and family. Which level of needs would this represent in Maslow's hierarchy of needs?

social

What mechanism is used to provide a systematic assessment of an organization's triple bottom line (people, plant, profits)?

social audit

Working less hard and being less productive when in a group is known as ____.

social loafing

Electronic media consists of ________, email, and instant messaging.

social media

Don, the owner of a fishing business, attended an entrepreneurship workshop that discussed the triple bottom line, which measures an organization's ________ performance. financial, diversity, environmental marketing, profit, efficiency social, synergy, diversity social, effectiveness, financial social, environmental, financial

social, environmental, financial

Edwin, a top manager in a bureaucratic organization, often provides advice, coaching, and support to employees and maintains a good reputation both inside and outside the organization. Based on McClelland's acquired needs theory, it can be inferred that Edwin is an example of a(n) _____ manager.

socialized power-oriented

Americans driving less and young people having less interest in cars are examples of trends in society known as ________ forces. sociocultural diversity legal political financial

sociocultural

Over her entire life, Sally grew her company to six clothing stores. As Sally approaches retirement in the face of increased competition, she decided to pass the business on to her daughter in order to reduce the amount of effort she has to spend. Her daughter does not plan to change the business model and would prefer a period of consolidation. This represents a ________.

stability strategy

Ethics are ________.

standards of right and wrong behaviors

strategic (strategic control is monitoring performance to ensure that strategic plans are being implemented and taking corrective action as needed.)

Dave owns several computer repair shops across the Midwest, and he has set a goal for his company of cutting costs in all his locations over the next three years. Dave has set a(n) ________. management guideline operational goal business plan strategic goal tactical goal

strategic goal

Organizations sometimes stagnate and fail to innovate, which causes them to become uncompetitive. This is an example of ________ . research and development strategic inertia developing newness within the firm creating a culture cooperative model expansion

strategic inertia

To provide direction and momentum, encourage new ideas, and develop a sustainable competitive advantage are reasons why an organization should adopt

strategic management and strategic planning

Which of the following is not a common characteristic of successful control systems? strategic and results-oriented encouragement of self-control flexible subjective realistic

subjective (Successful control systems have a number of common characteristics: (1) They are strategic and results oriented. (2) They are timely, accurate, and objective. (3) They are realistic, positive, and understandable, and they encourage self-control. (4) They are flexible.)

The systems viewpoint regards parts making up the whole system as

subsystems

Manuel was new to his organization but quickly noticed a pattern at the annual budgeting session. Mid-level managers were asking for unrealistically high budgets, while top management was attempting to request budgets under last year's actual expenditures. Both parties were using strategies that are referred to as ____.

tactical behavior

When her bakery deployed cell phones to all its managers, Leeloo realized that she seemed to always be on call if the production line went down. The result was that she felt extreme amounts of stress and burnout. Leeloo is experiencing ________.

task overload

Amira's job as the director of the humane shelter is exhausting and can be heartbreaking at times, but she loves her job because she knows that she makes a difference in the lives of thousands of homeless animals every year. Which dimension of the job characteristics model does this describe?

task significance

_______ conflict focuses on what needs to be done, whereas _______ conflict focuses on how it gets done.

task; process

A.....is defined as a small group of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable

team

The invention of a machine to make plastic corks for wine bottles has severely affected companies that produce traditional cork. This is an example of a(n) ________ advancement. technological market demographical economic social and political

technological

Of the following methods of communication, which would have the lowest scanability?

telephone

Martin likes his job as a computer technician because his boss continually shows confidence in him by putting him in situations beyond his capabilities. His boss has high expectations, so Martin is driven to continually live up to them by working harder than he thought he could. Martin is probably experiencing ________ fundamental attribution error stereotyping the Pygmalion effect the halo effect a conceptual decision making style

the Pygmalion effect

Conceptual skills consist of

the ability to think analytically, to visualize an organization as a whole, and to understand how the parts work together

the Thematic Apperception Test (TAT) is used to measure:

the achievement motive

stress

the adverse reaction people have to excessive pressure placed on them from extraordinary demands, constraints, or opportunities.

In an organization, division of labor is ________. the coordination of individual efforts into a group or organization-wide effort an organizational structure with few or no levels of middle management the common purpose which unifies employees the arrangement of having discrete parts of a task done by different people a structure where employees report to no more than one manager

the arrangement of having discrete parts of a task done by different people

One way to think of management is ________. the art of getting things done through people the science of synergy the science of helping people efficiency in motion the science of accomplishing things

the art of getting things done through people

The vertical hierarchy is also known as ________. the chain of command an upward graph the corporate steps the network structure the X-Y chart

the chain of command

The informal organizational communication network is best defined as ________.

the grapevine

eustress most accurately reflects:

the positive side of stress which is healthy and normal

According to the text, communication is ________.

the transfer and understanding of meaning

Communication is ________. the combined activities of speaking and listening the transfer of information and understanding from one person to another a process involving only the sender, message, and receiver interpretation of messages sent via any media speaking or writing so that another is able to comprehend the meaning

the transfer of information and understanding from one person to another

Communication is ________. the transfer of information and understanding from one person to another the combined activities of speaking and listening a process involving only the sender, message, and receiver speaking or writing so that another is able to comprehend the meaning interpretation of messages sent via any media

the transfer of information and understanding from one person to another

According to Herzberg's two-factor theory, which of the following would be considered a motivator?

the work itself

under equity theory, people are motivated when:

then find themselves in a situation they see as unfair

To gain a competitive edge this year, the upper management of a global IT company has decided to focus on customer service, employee training, and continuous quality improvement. This approach is known as

total quality management (TQM)

The United States uses government regulations, such as tariffs, embargoes, and import quotas, to limit the import of goods and services and protect their U.S. industries against foreign competition. This use of these regulations is known as ________.

trade protectionism

A theory of leadership that tries to reveal a set of universal skills that are relevant in all leadership situations is referred to as the _____ theory of leadership.

traits-based

Which of the following is appropriate for workplace e-mail? informality and grammar errors jokes trimming of the sender's e-mail when replying sensitive personal issues complicated topics

trimming of the sender's e-mail when replying

A boundaryless organization is one in which there are no barriers to information flow.

true

Point-of-sale terminals that send sales data from the store checkout line back immediately to a retailer's headquarters is an example of how information technology has improved concurrent control.

true

Quality is seen as one of the most important ways of adding value to products and services, thereby distinguishing them from those of competitors

true

The final exam in this class is comprehensive.

true

The grapevine can assist with helping new employees to perform their jobs.

true

Appliance America customer complaints have increased because its drivers became lost when attempting deliveries and arrived late. The drivers have resisted using GPS systems, claiming they knew their territories. But managers are now encouraging them to look for the best solution. Appliance America is in the........stage of Lewin's change model

unfreezing

importance and value of an outcome

valence

Says one authority, strategic planning should communicate not only general goals about growth and profits but also ________. methods related to MBO how to pay for them ways to achieve them ways to increase organizational synergy how to increase market share

ways to achieve them

During which stage in the process of transforming inputs into finished goods and services would concurrent control be used?

when production is being carried out

unstructured

"So, you like skydiving? Wow! Even though it doesn't matter for the job, please tell me more about that. I've always wanted to skydive." is a question you would expect to see in which type of workplace interview?

distinctive competency

A firm that has some sort of unique strength that its industry rivals do not have is understood to have a(n) ________.

rich

A(n) ________ form of media allows receivers to observe multiple cues, such as body language and tone of voice, allows senders to get feedback, and enhances the conveyance of feelings.

B-corp

operating plan

Company1 offers a relaxing environment to enjoy coffee, baked goods, and other menu items. In order to accomplish this, it has a detailed set of procedures that include everything from opening the store, how to make bread, and how to greet customers when they come in the door. The combined set of these procedures is known as a(n)_______________.

The second step of the control process primarily involves ________.

Comparing actual performance against the standard

Ricky is a HR manager for an investment bank. The bank's employees experience a wide array of unhealthy stressors. Which of the following should Ricky not pursue to help the employees deal with the stress? Make jobs interesting. Provide employee assistance programs. Make career counseling available. Recommend a holistic wellness approach. Develop a more formal structure with close, authoritative supervision.

Develop a more formal structure with close, authoritative supervision.

Cynthia and Diane are the production managers in an organization. While making presentations during team meetings, Diane, who is more talkative, uses a wide range of facial expressions and shares her feelings and personal information. In contrast, Cynthia keeps her feelings private and limits discussions to business-related topics. Based on this description, it can be inferred that

Diane is an open communicator.

What is a common characteristic that all great leaders have in common?

Direction or Goals Confidence Communication Skills All of the Above

_____ refers to the amount of control an individual attempts to exercise in communication situations.

Directness

Which of the following conditions in organizations tends to induce competition?

Disagreement

Which statement about using disciplinary actions is correct?

Disciplinary actions are typically difficult for those involved in the process.

What mistake do Dillard's executives make to cause negative stress and poor approval rates?

Disconnect with lower level employees

crisis change

Distinct threat to success of the organization and the manage

Which of the following statements is true of diverse teams?

Diverse team members tend to produce more creative and innovative solutions over the long term.

differentiation - specialization

Division of tasks into subtasks that are performed by individuals with specialized skills; Improves efficiency due to knowledge gains

disseminator

________ communication flows from a manager to his or her employees, whereas ________ communication flows from the employees to management.

Downward; upward

A group formed by people seeking friendship or pursuing common interests that has no official leader or specific organizational goals is referred to as a(n) _______. A.cross-functional team B.self-managed team C.command group D.formal group E.informal group

What is a potential psychological drawback of an employee being constantly accessible to an employer due to IT?

Employees staying involved in work even during their off hours

Enrique wants to develop professional relationships outside of work. What is the best advice you can give Enrique?

Enrique needs to join a networking club

Extinction

Miranda learned about Kotter's model for organizational change in her management class in the fall, so when she starts her new job and she notices that the organization needs to change its accounting rules, she tries to apply what she learned. She has spoken to her boss and told her how critical it is for the firm to comply with the new tax laws, but her concerns were ignored. What should her next step be? Empower people to change the tax accounting rules. Create a vision for the future. Find others with organizational power that agree with her. Plan for ways to create wins in the short term. Re-write the tax accounting policies to consolidate her vision.

Find others with organizational power that agree with her. (Kotter believes that to be successful, organizational change needs to follow eight steps to avoid the eight common errors senior management usually commits.)

-The job routine -The organization's mission and operations -The organization's work rules and employee benefits

Following orientation, the employee should emerge with information about:

Barry believes that work is simply a means to an end and that employees' needs are secondary to the need for an efficient and productive workplace. Where does Barry fall within the managerial grid?

High-task, low-relationship

Which of the following is one of the six myths that exist about the best ways to build useful networks?

I already know what is going on in my network.

Sean sits down with his manager, Jeff, to decide on a location for new offices for their technology innovation and development firm. The primary competitive resources needed by the firm is human capital. Which of the following items should they consider when it comes to making this decision? I. Concentration of Skilled Labor II. Access to natural resources III. Nearby machine shops that can readily fabricate parts IV. Access to knowledge spillovers I, II, and III All of these should be considered when make the decision on where to place their offices Just I I and IV Just IV

I and IV

Social responsibility consists of which of the following?

I. Following the law II. Economic responsibility III. Giving cash, equipment, products, or effort to a non-profit IV. Concern for the business over societal welfare

Globalization is beneficial because ________.

I. When countries are good at something and contribute them to global trade, the economy becomes more productive. II. Global competition enhances economic growth. III. Open economies encourage innovation through the combination of fresh ideas. IV. Countries with lower labor costs enhance their economic development

Which of the following is not considered an essential consideration in building a group into cohesive team? Make the team follow the goals you create. Create a positive atmosphere through frequent praise. Create shared experiences through common rituals. Ensure that each team member understands how their role furthers the group goal. Establish common objectives for team members.

Make the team follow the goals you create.

Resistance to change

According to Brian Uzzi and Shannon Dunlap, which of the following is the first step in building a useful internal network?

Mapping your network

Which of the following individuals best represents a person with legitimate power?

Margaret, the finance head, is the deciding authority on various organizational activities.

operational controls

Which of the following individuals best represents a person with reward power?

Maria, a team lead, motivates her team members by giving them incentives and promotions for improved performance.

Which of the following individuals demonstrates external locus of control?

Maria, an athlete, believes it was only because of her weak opponents that she was able to win the competition.

according to the Protestant ethic, person should work hard because hard work and prosperity would lead to a place in heaven. The organizational scholar who advanced the Protestant Ethic notion was:

Max Weber

Mass production

McDonald's uses thousands of cups each year and each of these cups are exactly the same. Which production type was used to produce these cups?

_______ ____ ____ rests on the higher order needs of Maslow's need hierarchy

McGregor's theory Y

Which of the following is the first step in the control process?

Measuring actual performance

What is an example of good stress?

Meeting deadlines

Which of the following aspects of a situation hinder a leader's ability to act in a particular way?

Neutralizers

Networks are composed of __________. Lines and Dots People Friends Nodes and Ties

Nodes and Ties

self-esteem

People high in ________ are more likely to to feel positively about themselves and be confident in their actions.

Which of the following statements about negotiating across cultures is true?

People in low-context cultures prefer to communicate directly.

administrative plan

Person1 works several computer repair shops across the Midwest as a sales manager. Person1 has a capital improvement plan for his repair departments of decreasing repair times in all locations over the next three years by allocating capital investment to improve operations. Person1 has set a(n) ________.

Disparate treatment

Results when employees from protected groups are intentionally treated differently.

Just I., II., and III.

Social responsibility consists of which of the following? I. Following the law II. Economic responsibility III. Giving cash, equipment, products, or effort to a non-profit IV. Concern for the business over societal welfare

Which of the following individuals best represents a person with coercive power?

Sydney, a marketing manager, often punishes his subordinates when they fail to follow the organization's rules and regulations.

Effective communication is a fundamental aspect of work performance and organizational effectiveness

Fewer mistakes are made and fewer problems arise with two-way communication than with one-way communication.

For managers, listening is critical, and failure to listen not only causes managers to miss good ideas but can even drive employees away.

Teams do not function in a vacuum; it is crucial to know how to deal with people outside the group.

The grapevine can assist with helping new employees to perform their jobs

Of the three conceptions of centrality, betweenness represents the number of contacts to whom a person is connected in a social network. a. True b. False

False

Social identification is an attempt to define the norms of the in-group in a way that favors the in-group at the expense of the out-group. a. True b. False

False

Which of the following is an advantage of oral communication?

It is more persuasive than written communication

If you have a(n).....you believe you control your own destiny

internal locus of control

Lori tends to bluntly speak her mind and use foul language in any situation. Lori is more likely to be an

internally focused low self-monitor.

A boundaryless organization is one in which there are no barriers to information flow

A disadvantage of electronic communication is the difficulty of solving complex problems that require more extended interaction

Teams should be empowered, or they will revert to making safe, traditional decisions.

The productive output of a team should be acceptable to the customers, inside or outside the organization, who receive the team's goods or services.

Technology is the systematic application of scientific knowledge to a new product, process, or service.

TRUE

When a team includes members with different primary languages, team members should avoid using jargon or slang. a. True b. False

True

balanced scorecard

A performance measurement tool that takes other aspects of an organizations activities into account rather than just financial performance

Neuroticism

A person low in _______ will relaxed, secure, and unworried compared to someone with a high level of it.

life outside of work

A person's overall satisfaction with work depends on how he or she feels about several components. Which of the following is not such a component?

.What are the four key ingredients for an extremely motivational leader on a massive scale?

A powerful slogan that leads to unified goals, aggressive media manipulation, sacrifice of friends, substituting activity for achievement

Which of the following statements best describes negotiation?

A process by which two parties attempt to reach agreement on an issue by offering and reviewing various courses of action

economic barrier to trade

A protective tariff is a(n) ________.

statistical process control (SPC)

A quantitative method for establishing and maintaining acceptable process standards

Which of the following is the best example of a team in the storming stage of development?

A team with members arguing with each other due to interpersonal issues arising from differences in the perspectives of each team member

Which of the following teams is the best example of a team in the adjourning stage of development?

A team with some members feeling sad and some feeling relief but ready to move on to the next challenge

Which of the following best describes the characteristic of a management team?

A. It coordinates and provides direction to the subunits under its direction.

_____ occurs in teams when individuals believe that others will do the work for them, that their lack of efforts will go undetected, or that they will be the lone sucker who works hard while others don't.

A. Social loafing

Teamwork fails when individuals

A. neglect to bring out the best in others.

How does working in teams affect individuals?

A. The team can satisfy important personal needs, such as affiliation and esteem.

Janice works on a sales support team, which helps outside salespeople by mailing promotional material, following up on orders, and tracking shipments. Which type of team is this?

A. Work

A style of dealing with conflict emphasizing both cooperation and assertiveness in order to maximize both parties' satisfaction is known as ____.

A. collaboration

The transmission of information and meaning from one party to another through symbols is called _____.

A. communication

What of the following is a barrier to effective communication

A. noise

In which process of group development do hostilities and conflict commonly arise as members jockey for positions of power and status?

A. storming

A. team

The role of a _____ is filled by an individual who develops and maintains harmony within the team.

A. team maintenance specialist

Faisal sent a report via an e-mail to Nicholas, his manager, updating him on the status of a project he has been working on. Nicholas in return has replied that he has received the report and is happy with Faisal's progress. This situation best exemplifies

A. two-way communication.

Teams that make or do things, such as manufacture, assemble, sell, or provide service, are known as _____ teams.

A. work

Conglomerated Industries has appointed a team to recommend solutions to the problem of high employee turnover. The team does not have the authority to implement any of its suggested changes. What kind of team is this?

B. Parallel

Group cohesiveness refers in part to

B. how motivated members are to remain in the group.

When does feedforward control take place?

Before a work activity occurs

Which of the following conceptions of centrality represents potential control over information and over connections to others that anyone may want to reach?

Betweenness

Raj and Lee are both connected to Bob, but Raj and Lee are not connected to each other. From this scenario we can infer that

Bob is a structural hole.

pooled interdependence

Which of the following statements best describes the theory of operant conditioning?

Both positive and negative reinforcement increase behavior while punishment and extinction decrease behavior.

________ proposes that there is single right was to do things and that you can establish strict rules that details how those tasks are done.

Bureaucratic management

______ _______ has to do with morals and principles of employees, managers, and leaders in professional situations. Also considers what is right and wrong for the organization and the people working for it.

Business Ethics

Which of the following statements about teams is true?

C. Teams can be powerful forces for creativity and change.

Which of the following statements about group norms is true?

C. They are shared beliefs about how the group members should behave.

June's team stopped being productive because it had an internal conflict that the group members could not resolve. A representative from the human resources department attended several meetings to help resolve the conflict and enable the group to move on. The person who did this played the role of _____.

C. mediator

Which of the following is true about how wireless capabilities have affected communication in the workplace?

Cell phones are being utilized as work tools.

reactive change

Changes in response to problems as they arise

Regarding core values and fundamental beliefs, which of the following refers to a constant factor that drives behavior in variable situations?

Character

Which of the following is one of the conceptions of centrality?

Closeness

All of the following are a part of linguistic style except:

Clothing choice

Which of the following refers to the formal and informal connections through which individuals use their relationships with others to send and receive messages?

Communication networks

Which of the following statements best describes interpersonal communication?

Communication that occurs in one-on-one or small group settings

rule

Company1 dictates that no package is allowed to be delivered before the driver scans the address label. This required action is known is a(n) ________.

Mass production

Company1's uses thousands of cups each year and each of these cups are exactly the same. Which production type was used to produce these cups?

Which of the following is the best way to motivate a team?

Tying reward to team performance

Group members channel their energies into executing their tasks in the _____ process of group development.

D. performing

Teams that work on long-term projects but disband once the work is completed are known as _____ teams.

D. project and development

In communication theory, perception is the process of

D. receiving and interpreting information.

A project and development team is defined as a team that

D. works toward a one-time product, disbanding once their work is completed.

administrative plan

Simultaneous Ambidexterity

Doing two tasks at once

likelihood that one's efforts will lead to reward

Expectancy

Which of the following statements about workplace communication is true?

Face-to-face groups result in higher-quality decision making.

Aristotle believed that pathos was the most important element of persuasion. a. True b. False

False

As a response to power, compliance involves employees doing their work because they want to, not because they have to. a. True b. False

False

The father of scientific management is

Frederick Taylor

All of these are benefits of globalization.

Globalization is beneficial because ________. I. When countries are good at something and contribute them to global trade, the economy becomes more productive. II. Global competition enhances economic growth. III. Open economies encourage innovation through the combination of fresh ideas. IV. Countries with lower labor costs enhance their economic development

set the context for

Jack, a marketing lead, and Jerry, a finance lead, belong to an organization that is downsizing its staff due to some recent events. In this stressful situation, Jack remains calm and confident, while Jerry gets anxious and depressed. In the context of Robert McCrae and Paul Costa's leadership personality traits, it can be inferred that

Jack has high emotional stability.

balance sheet

organizational structure

Steve, the marketing lead in an organization, treats each of his team members differently and maintains unique relationships with them. Jerry and Henry are members of his team. He assigns more interesting tasks to Jerry and offers him more rewards. On the other hand, Henry is simply required to comply to formal rules and receives the standard benefits of the job. From this scenario it can be inferred that

Jerry belongs to Steve's in-group.

A servant leader demonstrates which of the following behaviors? I. Put the organization goals first. II. Understand the needs and goals of their followers. III. Empower followers IV. Ensure that followers will always have their current job. Just II and III. I, II, and III. II, III, and IV. I and IV. A servant leader demonstrates all of these behaviors.

Just II and III.

procedures

Like rules (no discretion), but specifies steps over time

Which of the following is true concerning financial controls?

Liquidity ratios measure a company's ability to meet its short-term debt obligations; they do not determine whether assets are being used efficiently.

Which of the following is one of the three needs of McClelland's acquired needs theory?

Need for power

A person low in _______ will relaxed, secure, and unworried compared to someone with a high level of it. Neuroticism Inquisitiveness Extroversion Openness to experience Inventiveness

Neuroticism

operational controls

Person1's company, Company1, Inc., has a strategic goal of making sure the no cat in the world has cold feet. In order to do this, the Company1 manufacturing line enacts quality control standards to ensure that only the highest quality mittens are produced. These quality control standards are considered ________.

balanced scorecard

Person1, the CEO at Company1, strives to have a comprehensive view of the organization at all times by evaluating customer satisfaction, innovation, and employee satisfaction, in addition to financial performance. The control system being used by Company1 is best described as a _______

continuous process

Person1, the district manager for Newk's, visited as store in Oxford to discuss a new production system for their soups in order to accomplish efficiency objectives for next year. Person1 tells the local managers, Person2, "We used to make small amounts of soup at one time in order to ensure that each bowl tasted like it was home made. But costs of that production system have exploded, so we're changing to a completely automated system that produces soup 24 hours a day 7 days a week." The new production system is considered a ____________.

Which of the following networks is the best example of a trust network?

Pinky couldn't work on her project due to some personal issues. She discussed her issues with Paul, her teammate, and he helped her finish the task on time.

What benefit does social network analysis provide over other types of tools that enhance connectivity? It leads to bottlenecks in information flow. It is less targeted in its scope. It reduces collaboration friction among network nodes. Promotes effective collaboration.

Promotes effective collaboration.

Which of the following is the best statement of a goal? Reduce production errors by 10 percent by the end of the quarter. Increase customer satisfaction by 5%. Get through most of those reports by 9/1. Be late to work less often. Give your very best effort.

Reduce production errors by 10 percent by the end of the quarter.

Which of the following is the best example of a geographically distributed team?

Sam, Ben, and Nick are team members working from three different locations on the same project, relying mainly on telephone calls, e-mails, and videoconferencing to interact with each other.

Which of the following roles requires particular job-related skills and abilities and keeps the team moving toward accomplishing its objectives?

Task specialist

Which of the following statements about teams and work groups is true?

Teams are better than work groups when the task is complex and sophisticated.

Which of the following is not used as tool of workplace communication today?

Telegrams

doing strategic planning

The top management team of Company1 are meeting for the week to examine long-term company goals and overall direction of the organization. As part of the initial discussion, the CEO expresses her concern over the economy. She also tells her managers to look closely at the external environment and to think about the future prior to making before making decisions. In this meeting, top managers of Company1 are ________.

Colleen, a manager who conforms to Douglas McGregor's _____, believes that employees inherently dislike work and need to be constantly monitored.

Theory X

set of assumptions applied to individuals who are motivated by lower order needs

Theory X

Jill, a manager who conforms to Douglas McGregor's _____, focuses on participatory rather than command-and- control styles of leadership.

Theory Y

Olivia, the general manager of a bowling center, believes in her workers and that they are responsible and capable employees, so that they can be trusted when given responsibility. Olivia is an example of a(n)......manager

Theory Y

divisional structure

Which of the following statements about the goal-setting theory is true?

Tight deadlines for goal completion lead to a more rapid work pace.

The Equal Employment Opportunity Commission was established by the ________ Act. Title VII of the Civil Rights Occupational Safety and Health Wagner Equal Pay Social Security

Title VII of the Civil Rights

bureaucratic

Although conformity may speed up the decision-making process, it often results in less than ideal or even negative outcomes. a. True b. False

True

Carly Fiorina was the first woman to be named Head of North American Sales for AT&T

True

Collaborating is an appropriate response to conflict when both parties' views are too important to abandon. a. True b. False

True

During adversity, personal helplessness occurs when people blame themselves, believing that there might be an appropriate personal response but that it is beyond their reach or repertoire of skills and abilities. a. True b. False

True

Equity theory assumes that individuals know what effort and skills are required to receive a certain reward threshold from their employer. a. True b. False

True

Heuristics are the short-cuts that individuals use to save time when making complex decisions. a. True b. False

True

One of the most compelling ways to build a personal connection is through storytelling. a. True b. False

True

Unlike Maslow, Alderfer believed that individuals could pursue multiple needs at once. a. True b. False

True

Using SCRIPTS allows managers to increase the flexibility and speed of their decisions. a. True b. False

True

Promotes effective collaboration.

What benefit does social network analysis provide over other types of tools that enhance connectivity?

hybrid planning

When domain and goal planning occur together, this is called ________.

fail early, fail cheaply, and don't make the same mistake twice

When it comes to failure in the innovation process, Procter & Gamble CEO A. G. Lafley suggests that the key is to ________.

internal analysis

Which balanced scorecard area includes the measurement of productivity and technology development?

Using nonfinancial controls

Which of the following is NOT a mistake with nonfinancial controls?

(b) employees who blame others for failure.

Which of the following is the factor that most reduces an organization's ability to learn from failure? (a) employees who embrace a learning culture. (b) employees who blame others for failure. (c) employees with a strong desire to acquire personal wealth. (d) employees with a high tolerance for ambiguity. (e) employees who like to experiment with multiple solutions.

Informal groups are not based on a defined organizational structure.

Which of the following is true of informal groups?

Evaluate performance and take action.

Which of the following may be done as corrective action in the control process? Establish standards. Compare performance to standards. Correct Evaluate performance and take action. Renew standards. Align processes with goals.

What is an activity that Rockwell uses to help reduce stress

Yoga

Jargon

________ is likely to cause a semantic barrier to communication.

Personal Care Products recently introduced a new acai berry shampoo. Rinn, director of new product development, has just reviewed the dismal results. As it appears that his team adequately researched the product's acceptance by consumers prior to its introduction, he is confused by the outcome. But to keep his team open to innovation, Rinn should ________. ignore the product failure acknowledge the team for their effort step down as director demote the team leader fire and replace the team lead as an example to others

acknowledge the team for their effort

balanced scorecard

behavioral

The process by which a company compares its performance with that of high-performing organizations is known as

benchmarking

First-line Managers are those managers who ________.

carry out day-to-day departmental activities

Maneka is on a team with Larson, and they are often in conflict. Maneka likes to begin her work with careful planning and she gets started immediately. Larson, on the other hand, likes trying out several ideas, and tends to be working frantically at the last minute. Their team conflict most likely stems from ________. ambiguous jurisdictions communication failure inconsistent goals lack of trust clash of personality, values, and attitudes

clash of personality, values, and attitudes

Edward told a friend, "My primary duty as the CEO of this company is to making money for the shareholders, so if I have to shutdown a plant and send those jobs overseas to save $0.15 a share, then I will." in this situation, Edward is promoting a ________ of ethical management.

classical view

Which of the following is not a distortion in perception? causal attribution stereotyping cognitive dissonance recency effect halo effect

cognitive dissonance

You and a friend are trying to decide where to have dinner tonight. Your friend suggests a well known 5 star restaurant, but you had a terrible experience last time you were there. When you look at the reviews of the restaurant online, almost all of the reviews are very positive. However, there are a couple of reviews that said that restaurant was terrible. Because of those bad reviews, you refuse to go there. This is known as ________. confirmation bias randomness error winner's curse prior-hypothesis bias escalation of commitment

confirmation bias

When a manager assesses a particular situation and decides what to do according to the individual and environmental situation, the manager is utilizing the ________ viewpoint.

contingency

The district manager of a national fast-food restaurant watches the sales reports for each restaurant daily to compare actual sales with projected sales goals, and then takes corrective action if needed. This function is

controlling

The US granted to China most favored nation trading status, which

describes a condition in which a nation, such as China, receives favorable trading treatment

needs of workers are ______ across cultures

different

A pay structure, in which more efficient workers earn higher wages, as suggested by Frederick W. Taylor, is known as a(n) ________ system. differential rate wide wage scale increasing wage merited pay

differential rate

Organic Market sells high-quality products and grocery items that are unique to their area; in addition it offers delivery for customers who are unable to leave their home and a number of regular workshops regarding eating healthy. By offering these types of products and services, Organic Market is pursuing a.....strategy

differentiation

Amazon employees make somewhere between $15-$25 per hour to start. Jeff Bezos, the CEO of Amazon and primary shareholder, makes $8,961,187 per hour (BTW, this is true as of January 2019). Some of the employees at Amazon are upset because they don't think that this is fair. This perception of unfairness is known as __________ interactional justice procedural justice benevolent sensitivity informational justice distributive justice

distributive justice

diversification

A manager giving an assignment to an assistant is an example of

downward communication.

Which of the following is the most effective source of new employees? employee referrals newspaper ads college recruiters unions private employment agencies

employee referrals

uncertainty

extent future input, process, and output factors cannot be forecast accurately

Of the four dimensions used to effectively address adversity, reach refers to the

extent to which adversity impacts other aspects of a person's life.

It has been two years since any employee has received a bonus at Tech Outlet, and the possibility of getting one no longer seems to motivate employees. In this case, management has inadvertently applied ________. intrinsic motivation negative reinforcement expectancy punishment extinction

extinction

While doing an external audit of a potential distribution partner, Darius uncovered some serious legal problems that could cause trouble for his company if it goes through with the deal. Darius's external audit provided essential _____ control.

feedback

Amadi's company is about to start manufacturing a new product. Before beginning operations, Amadi and several other managers develop procedures to ensure that the planned activities are carried out properly. This is an example of _____ control.

feedforward

________ control is an approach to organizational control that attempts to help plans succeed before problems occur. Decentralized Relational Functional Feedforward Bureaucratic

feedforward

Recent protests against World Bank operations involve complaints of supporting countries permitting sweatshop labor or that restrict religious freedom, and ________.

financing projects which could damage the ecosystem

Scientific management emphasized ways to ________.

find the best ways to accomplish work tasks

The stage of group development that involves getting oriented and acquainted is referred to as the ________ stage.

forming

giving more attention to employees increases worker productivity, if they think managers care about them

.......is a "we feeling" that binds group members together

group cohesiveness

When members of a group are friendly and tight-knit, but unable to disagree enough to properly appraise alternatives, they are said to be experiencing

groupthink

An inspirational leader is someone that

helps to bring out the best in their followers

Because Barry was negotiating with Sergio, the VP from Russia, which has a(n) ______ culture, he was careful to ask questions to ensure that he fully understood the intent of Sergio's statements.

high-context

Which of the following is not a benefit of teamwork in an organization?

increased stress

The ability to acknowledge and take responsibility for one's role in cultivating relationships and in communicating effectively with others is called

interpersonal effectiveness.

According to management scholar Henry Mintzberg, managers play three roles:

interpersonal, informational, decisional

Communication includes both ________ communication between two or more people and ________ communication, which involves systems of communication in a company.

interpersonal; organizational

The division of labor ________.

is why we need managers

......is the process of increasing the number of tasks in a job to increase variety and motivation

job enlargement

Michele's job as an accounting assistant was recently modified to include reconciling bank accounts and making deposits, two tasks previously done by the accounting manager. This increase in responsibility would best be described as

job enrichment

Research suggests that when writing out and achieving a person's biggest goals, it is important to ________. make a concrete plan and avoid social support avoid specific goals because it increases stress make a concrete plan and break goals into manageable bites keep plans and goals private make a general plan, which embeds your intentions firmly in your memory

make a concrete plan and break goals into manageable bites

The formats used to convey messages, including oral, written, and electronic, are referred to as communication

media.

________ is defined as the psychological processes that arouse and direct goal-directed behavior. Motivation Self-determination Productivity Self-actualization Reinforcement

motivation

process of arousing and sustaining goal-directed behavior

motivation

Sharing sales, budgets, and financial goals with employees throughout the organization is referred to as

open-book management.

Alicia is determined to finish her research paper. If that means she has to put in some late nights over the next few weeks, she is willing to do so because she's not going to give up after all the work she has already put into the paper. This willingness to continue on with the project represents which element of motivation?

persistence

When organizations are selecting leaders, research indicates that ________ should be considered more important than intelligence. education gender modesty personality autocratic behavior

personality

The management department at a local university began posting all assignments and other class materials to a course management website instead of creating a packet for students to purchase each term. This is a ________ innovation. breakthrough process reactive product policy

process

Theories that explain why people behave in ways to satisfy their needs and how they evaluate their overall level of satisfaction after they have attempted to fulfill their needs are called _____ theories of motivation.

process

Information technology (IT) has affected managerial communication in all of the following ways EXCEPT by ________.

requiring employees to be at their desk to communicate with others in the organization

Job security, health insurance benefits, and seniority pay would serve to fulfill which level of needs in Maslow's hierarchy of needs?

safety

The rarest and most precious resource in business according to Fortune magazine is ________.

skilled and effective managers

Three brothers, Larry, Darryl, and Darrell who own Bottletop Bakery, are concerned because Panera Bread is opening a new store just one mile from their shop. They consider lowering the quality of their products which would allow them to lower costs and compete against Panera. While this would allow them to remain at the same level of profitability, they've always believed that they had a responsibility to their customers to provide honest value. This attitude by the brothers reflect a ___________________ of ethical decision making.

stakeholder

Ethics are

standards of right and wrong that influence behavior

The tendency to attribute to an individual the characteristics one believes are typical of the group to which that individual belongs is called

stereotyping

Lauren decided to use mathematical tools to aid employee scheduling in her Grove tailgate setup business in order to aid her labor efficiency. After she started using these tools, her employee work day length doubled to 14 hours and about half of her long term employees quit their jobs. The increase in turnover of employees can be explained by ________.

the focus of scientific management on human beings as machines that can be optimized.

A lifelong admirer of their superpowers, Spongebob mails a fan letter to MermaidMan and BarnacleBoy. In his letter, Spongebob writes how he loves them and wants to meet them in person. The mailed letter is an example of ________ encoding the medium decoding receiver feedback

the medium

unstructured (Unstructured interviews are those where the questions will differ from candidate to candidate. In this case, the person being interviewed has an unusual hobby and the interviewer asks a question they wouldn't ask someone else.)

The grapevine is ________. slower than formal channels used by employees when threatened or insecure a morale enhancer a horizontal communication channel almost wholly inaccurate

used by employees when threatened or insecure

Which of the following is NOT a mistake with nonfinancial controls? Measurement failure Failure to validate strategic links Not linked to strategy Using nonfinancial controls Failing to set appropriate performance goals

using nonfinancial controls

role ambiguity

when role expectations are not clearly understood

Phillip said to a dear friend, "I am fed up with my company's continual disregard for human life and the environment. They just continue to secretly dispose of hazardous chemicals into a nearby stream. I don't know how they get away with it! I am going to tell somebody today." Phillip's decision to tell somebody about his company's actions is an example of a(n)

whistle-blower

Which of the following is the best example of a vertical team?

Kevin, a manager in the marketing department, had Jim and Jake, team members from the same department, reporting to him on the progress of an ongoing project.

When Bernard Madoff used money from newer investors to pay off older ones, this was an example of

a Ponzi scheme

financial, customer service, internal processes, innovation and improvement activities

a balanced scorecard includes what ever area that the company thinks is important to its profitability, including:

A decision tree is

a graph of decisions and their possible consequences

When an organization is able to get and stay ahead in the four areas of (1) being responsive to customers, (2) innovating, (3) quality, and (4) effectiveness, that company can develop

a sustainable competitive advantage

authority (Authority refers to the rights inherent in a managerial position to make decisions, give orders, and utilize resources.)

Carlita thinks the idea is ridiculous, but at the same time, does not feel the issue really makes a difference in the long run and does not want to create tension. Carlita's appropriate response to the disagreement is one of

avoidance

Dora is conducting a performance appraisal for Sue, one of her employees. The company's performance appraisal from asks her to rate Sue's performance on various items like "submits reports on time with minimal errors" on a scale from 1 to 5. Dora is using a.......appraisal system

behaviorally anchored rating scale (BARS)

Which of the following is an advantage of smaller groups?

better interaction, morale, and coordination

When organizations endeavor to keep their costs, and hence prices, of their products or services below those of competitors and to target a wide market this is a......strategy

cost-leadership

what is NOT a valid criticism of Herzberg's two-factor theory?

extrinsic factors may be more important in determining satisfaction or dissatisfaction on the job

Gabriel, the CEO of a large global production company, is excited about the introduction of statistics and computer simulations in the design stage of their products. This is an example of

quantitative techniques (quantitative management)

________ is an emotional/behavioral response to real or imagined threats to an established work routine. Change agent Benchmarking Resistance to change Radical innovation OD intervention

resistance to change

A conversation with a candidate about their qualifications for the job is known as a(n) ________. selection interview realistic job preview initial screening job analysis internal labor market

selection interview

Hali is described as "picture smart" and volunteers to do all the slide presentations for her team. Hali is high in _____ intelligence.

spatial

Apprenticeship

specific instruction about the job

Which of the following is not a hinderance to perfectly rational decision making? managers have personal limitations and biases that affect their judgement managers have imperfect information about alternatives the problems that need solving are often simple and straightforward there is too much information for one person to process there are often conflicting goals among colleagues

the problems that need solving are often simple and straightforward

Rita is on a team that consists of members who interact by computer network to collaborate on project. She is on a(n) ________. self-managed team quality improvement team e-team remote team virtual team

virtual team

Who was an example of a figure who demonstrated all 5 leadership characteristics?

MLK

In an extraordinarily bad series of decisions, you go out with your friends the night before an exam in MGMT 371. You wake up in the morning with a terrible headache and experiencing nausea. You decide to go to the doctor so that you'll have a doctors note as an excuse. You send a photo of this proof to Dr. Johnson by email along with a note indicating that you have the flu. When will your make up exam be? The same day as the final. You will not get a chance to make up that exam. Within 24 hours of the start of the exam, opportunities to make up exams or assignments will not be provided for any reason. Dr. Johnson is not kidding about this. There is no slack here at all. If you even feel vaguely sick the day before your exam, you need to make arrangements then, because if it turns into something overnight, you're just going to have to overcome your illness or take a 0. Later that week You can work out a convenient time with Dr. Johnson

You will not get a chance to make up that exam. Within 24 hours of the start of the exam, opportunities to make up exams or assignments will not be provided for any reason. Dr. Johnson is not kidding about this. There is no slack here at all. If you even feel vaguely sick the day before your exam, you need to make arrangements then, because if it turns into something overnight, you're just going to have to overcome your illness or take a 0.

All MGMT

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