Arts Capstone
Dana, an agent for Evan, signs an agreement on Evan's behalf but neglects to tell Evan that the agreement requires the payment of certain taxes. The government prosecutes Evan for failing to pay the taxes. Evan is
liable, because Dana's knowledge is assumed to be known by Evan
For the week you sell 5 caskets. Here is the list of sales prices for these five caskets: $1,500, $2,500, $9.000, $3,500, $1,500 What is the mode of the set?
$1,500
Bill dies without a will and is survived by his wife and daughter. Bill left an estate of $80,000. Under the Uniform Probate Code, how much of the estate would go to the daughter?
$15,000
For the week you sell 5 caskets. Here is the list of sales prices for these five caskets: $1,500, $2,500, $9.000, $3,500, $1,500 What is the median value for the grouping?
$2,500
You decide to utilize the Fixed Multiple method of price determination (mark-up = 300%) in your funeral home. You purchased two caskets today, one that cost you $290 and one that cost you $1,100, what will be the retail price for these two caskets?
$2,760.00 and $3,300.00
What would be the mode of the following casket sales: $2400, $2200, $2400, $2300, $2400, $2300, $2500
$2400
According to the FTC, to be considered a Door to Door sale, the total sales amount must be over
$25
For the week you sell 5 caskets. Here is the list of sales prices for these five caskets: $1,500, $2,500, $9.000, $3,500, $1,500 What is the mean value associated with these sales?
$3,600
White Collar employees must be paid a minimum of how much per week?
$455
When you receive your monthly casket bill you note the following purchases and available cash discount. If you pay the bill within the first 10 days of receiving the bill, how much do you owe the casket company? Casket Sales: $1,500, $500, $2,000, $2,500 Cask Discount Available: 2/10/N/30
$6,370.00
You can receive a 10% discount from your casket supplier if you buy at least 5 caskets at the same time. If you purchase the following caskets at the same time, how much do you owe the supplier? $450, $1,500, $2,500, $990, $3,600
$8,136
If the 8-hour TWA is _______, the employer has exceeded the Action Level and is required to take certain remedial steps.
0.5 ppm
You must keep price lists for at least _______ year(s) from the date you last distributed them to customers.
1
Qualifications for burial at sea include 1. Active duty members of the uniformed services 2. Retirees and veterans that were honorably discharged 3. U.S. citizens that make request to the military 4. Dependent family of members of the U.S. Congress
1 & 2 only
If a crematory refuses or fails to provide the funeral home with the requested documents, this should indicate 1. The crematory has something it would rather you not know about 2. It is best to continue searching for a different crematory 3. The crematory has no obligation to provide the documents 4. 1 and 2 only
1 and 2 only
What is the essential advantage of a vault over a grave liner? 1. Vaults offer sealing qualities 2. Vaults are lined to aid in the deterrence of the entry of water, soil, and contents of soil contact with the urn 3. Vaults support the weight of the earth 4. 1 and 2 only 5. All of the above
1 and 2 only
What is the fundamental purpose of an outer burial container? 1. Support the weight of the earth 2. Protect the contents of the urn or casket 3. Fulfill requirements of the cemetery 4. 1 and 2 only 5. All of the above
1 and 2 only
Which of the following are statutory duties of the funeral director 1. Following health laws and regulations 2. Negligent funeral directing 3. Securing permits 4. Negligent embalming
1 and 3
Funeral Directors are required by the Funeral Rule to retain all price lists for _______ after the price list was last distributed.
1 year
A funeral home would have how many days to return any payments if a valid cancellation of a Door-to-Door sale was received?
10 business days
In a traditional selection room with full sized caskets, the recommended numbers would a minimum of _______ and maximum of _______.
12-30
A client has not claimed a deceased's cremains for more than 30 days. In Minnesota, if the funeral home sends notice by certified mail to the person with the power to control disposition, how long must the funeral home wait before it is allowed to lawfully dispose of the cremains?
120 days
Civil Rights violation investigations will determine whether this is cause or no cause for action within what time frame?
120 days
The appropriate temperature range in the secondary chamber?
1400-1800 degrees Fahrenheit
What range should the temperature of the secondary chamber be?
1400-1800 degrees Fahrenheit
The Civil Rights Act, including the Pregnancy Discrimination Act, applies to all employers having _______ or more employees?
15
Which casket is ferrous?
18 gauge steel
What year is considered the dawn of the cremation age in North America?
1876
The trocar was patented in what year
1878
The FTC Funeral Rule was enacted in what year?
1984
When packaging cremated remains, how many containers should there be?
2
The Orthodox Jewish gravesite would include 1. Lowering device 2. Wooden planks 3. Artificial grass 4. Cloth straps
2 & 4 only
The capacity of keepsake containers varies greatly, but what is the estimated range?
2 to 70 cubic inches
What is the time limit for filing the V.A. "Application for Burial Benefits?"
2 years from the date of cremation or permanent burial
What is the time limit for filing for the Social Security Lump Sum Death Benefit payment?
2 years from the date of death
What is the current appropriate capacity for the cremated remains of an adult?
200 cubic inches
OSHA requires funeral homes to display this poster, which details workplace safety in employee areas
2203
In Minnesota, a dead body must be cremated within how many hours of the crematorium accepting legal and physical custody of the body?
24
Egyptian embalming was introduced during the fourth dynasty at approximately
2500 B.C.
It has been suggested that a casket bottom should be between _______ inches above the floor to produce the ideal viewing height.
26-30
Burial at Sea must be how many nautical miles from land?
3
The American Flag is draped over a half couch casket in how many layers?
3
When scattering or burial of cremains at sea, how many nautical miles off shore must it take place?
3
Most infant containers are less than _______ in capacity.
30 cubic inches
According to the Formaldehyde Rule, employers are required to keep doctors opinions of Medical Disease Questionnaires for
30 years
It is believed that the first cremations took place around
3000 B.C.
The delayed period for prearranged contracts made away from the funeral home, cancellation may be made prior to midnight of which business day after the transaction?
3rd
Practicing due diligence regarding selection and retention of a third party crematory is how many step process?
4
Place the following members of the Roman Catholic Church in order from the highest office down 1. College of Cardinals 2. Bishops 3. Monsignor 4. Pope 5. Archbishops
4, 1, 5, 2, 3
What is the order of participants in a military funeral? 1. Colors and Guard 2. Clergy 3. Casket 4. Band 5. Escort
4, 5, 1, 2, 3
The Age Discrimination in Employment Act only prohibits discrimination against individuals over the age of
40
The recommended square footage per full size casket is
40-60 sq. ft.
What is an example of how to give the family a tangible concept to consider when selecting a container for the cremated remains of a loved one?
5 pound bag of flower
The secondary chamber should be how many degrees hotter than the main chamber?
50
Infant and children caskets typically increase by increments of how many inches?
6
In what increments do infant caskets increase in length?
6 inches
Bereaved people need their support network the most during what time frame after the death?
6 months
Employers are required to keep records of any Civil Rights actions for how long?
6 months
How many days must pass in order for the crematory authority to dispose of the cremated remains in accordance with the disposition provisions of the law?
60 days
How many times will the Rabbi stop and pray on the way to the grave?
7
What is the capacity for most child containers?
70 cubic inches
The Roman influence on funeral service is between what dates?
753 B.C. - 476 A.D.
The age at which a child understands death as being both final and inevitable is
9 years and above
An Orthodox Jewish service may include
A Rabbi
Which of the following would be included in a funeral for a member of the Church of Christ of Latter-Day Saints (Mormons)?
A bishop
During an inspection, what can a funeral director have with them to make sure the crematory is in compliance?
A checklist of items
A process for identification and disposal of personal effects and other items attached to, or present with, the deceased must be implemented and utilized. The process should always begin with
A complete inventory of any and all personal effects as noted on the embalming case report when the body is received into custody by funeral service personnel
A person who is owed money is
A creditor
For an ancient Greek official who neglected the dead of a proper service and burial, it could mean what?
A disqualification from office
The triggering event for giving out the GPL is
A face-to-face meeting anywhere
A deceased member of the Church of Christ of Latter-Day Saints (Mormons) who has received Temple ordinances would be dressed in a robe with
A green apron & white sash
A preneed contract in which the funeral home guarantees that the services and merchandise will be provided at the time of need for an amount not exceeding the original amount of the contract, plus any interest, regardless of the cost of providing the services and merchandise at the time of death is known as
A guaranteed contract
Tachrichim (Jewish)
A hand-sewn white linen shroud in which the deceased members of the Jewish faith are dressed
A loan from your bank which is secured by property is
A mortgage payable
Which one is NOT a required document/item to ship cremated remains?
A permanent urn
Tallith (Jewish)
A prayer shawl worn by Jewish males during the mourning prayer service
What is the prime function of any accreditation of a mortuary school?
A protection for the student degree
This is one in which the contract can be terminated by the purchaser at any time prior to their death with a refund of the monies paid as prescribed by state law is known as
A revocable contract
To find criminal liability, most crimes require
A specified state of mind and the performance of a prohibited act
A woman who has a will is called
A testatrix
A private lawsuit for damages caused by intentional or negligent acts is
A tort
Which of the following produced the "ogee" design?
A.C. Barstow
Which organizations regulate and license the broadcast of copyrighted music for publication?
ASCAP; BMI
Douglas McGregor is to "Theory X and Theory Y" as _______ is to "The Hierarchy of Needs."
Abraham Maslow
The material used for alternative containers must be all of the following EXCEPT
Absorbent
Feelings of freedom after a death are often associated with which type of relationship
Abusive
James did not get to see his brothers body at the funeral, because the coroner convinced the family that the trauma was too extensive. James believes that his brother is dead, but that he can continue their relationship as normal through talking with a psychic. Which of Worden's Tasks of Mourning is James having difficulty completing?
Accept the reality of the loss
Which of the following is the LEAST likely reaction following a SIDS death
Acceptance
A ledger is a book of
Accounts
A credit balance to show what is owed is normally shown as a(n)
Accounts payable
What is an alter attendant called?
Acolyte
What is another name for an alter attendant?
Acolyte
A family calls the funeral home to remove the body of their mother from the hospital to take to the funeral home for burial. What type of custody will the funeral home have upon retrieving the body from the hospital?
Actual
The funeral director who has physical possession of a dead human body is said to have
Actual custody
The act of directing and/or managing the activities of a business to achieve goals and objectives.
Actuating
What is regulating the activities or course of activities of an organization; to guide and/or supervise the activities of an organization?
Actuating
Susan always wanted to be a mother. When her first child died of SIDS, Susan feared having other children, because she saw herself as a poor mother. Susan is having difficulty completing which of Worden's Tasks of Mourning?
Adapt to the environment without the decedent in it
An individual's ability to adjust to the psychological and emotional changes brought on by a stressful event such as the loss of a loved one or friend.
Adaption
A funeral rite that is adjusted to the needs and wants of those directly involved; one which has been altered to suit the trends of the times
Adaptive
A funeral rite that is modified to the needs and wants of those involved, and has been changed to be appropriate of the times.
Adaptive funeral rite
Under his uncles will, Bob was to receive his uncles car. Bobs uncle had never completely paid off the car, so Bob could not receive it under the will. This is an example of
Ademption
Bill's wife of 60 years died last Fall. His wife took care of all of the household duties; now Bill's house is a mess and he refuses to clean up or take care of himself. Which of Worden's Tasks of Mourning is Bill having trouble with?
Adjust to environment in which deceased is missing
Branch of law that deals with legislatures creating laws to enact their powers and duties
Administrative law
Life stage in which individuals death response may be acted out rather than being understood
Adolescent
Of the following, who has the primary right to control final disposition of a body?
Adult son
The practice of making the public aware of the products and service offered by a business.
Advertising
The process of making the public aware of the products and services offered by a business.
Advertising
Services or acts provided by a funeral service professional after final disposition, such as helping with uncompleted tasks, provide information of grief support groups, or legal resources.
Aftercare
After completing interviews to hire a new employee and a decision is made not to hire a person because they were over the age of 55, this would be a violation of what government act?
Age Discrimination in Employment Act
The average time required to sell inventory.
Age of inventory
A person who is appointed to act for a principal is the principal's
Agent
A man who had a patent on a life signal?
Albert Fearnaught
Which of the following must comply with the FTC Funeral Rule?
All funeral providers
One must always know, study, and adhere to what in regards to cremation services?
All laws and standards regulating cremation in your local service area
George is going on Medicaid. He has a revocable guaranteed trust that contains $3,000 for a casket, $5,000 for services and $2,000 for a mausoleum crypt. How much of this pre-need trust would be considered an asset by Medicaid?
All of it would be considered an asset if it is revocable
All crematory operators must document all cremations utilizing a cremation log. What are necessary items to be included in the log? 1. Time cremation is started 2. Time cremation is completed 3. Day of the cremation 4. All of the above
All of the above
Common circumstances resulting in litigation with respect to cremation include 1. Cremating the wrong body 2. Cremating without authority or informed consent 3. Co-mingling cremated remains 4. All of the above
All of the above
During the Middle Ages, Christians were buried 1. Within churchyard cemeteries 2. Within city limits 3. In the church building 4. All of the above
All of the above
If a family chooses to transport cremated remains personally, what documentation will be required? 1. Burial transit permits 2. Certified death certificate 3. Labels identifying cremated remains 4. All of the above
All of the above
The following are certain authorizations commonly used for cremation EXCEPT 1. Authorization for minimum care 2. Removal of medical devices 3. The cremation itself 4. All of the above
All of the above
When shipping cremated remains outside of the country, it is best practice to contact who? 1. A funeral home in the country where shipment will be received 2. Family member receiving the remains 3. Consulate or embassy of the destination country 4. All of the above
All of the above
When working with a family who has chosen cremation, it is important to leave nothing to chance, it is important to document which of the following? 1. Personal effects to be removed prior to cremation 2. Personal effects to be cremated with the deceased 3. Necessary removal of specific medical devices 4. All of the above
All of the above
Which of the following is a modern choice for the cremated remains that a family may choose when cremation is the means of final disposition? 1. Fireworks display 2. Jewelry 3. Art work 4. Bullets 5. All of the above
All of the above
Which of the following serve to improve listening? 1. Get rid of distractions 2. Look for key ideas 3. Don't judge prematurely 4. All of the above
All of the above
Why is it best to remove components containing zinc prior to cremation? 1. Produce thick white smoke 2. Anti-cremation equipment may malfunction 3. Glitch in the entire cremation process 4. All of the above
All of the above
Which of the following serve to improve listening?
All of the above (get ride of distractions, look for key ideas, and don't judge prematurely)
On a funeral contract, the funeral director must include mandatory FTC disclosures if the contract is
Also a Statement of Goods and Services
Appropriate materials for _______ should be rigid, combustible, cover the remains, and provide adequate safety measures for crematory operators.
Alternative container
The case in which the human body is delivered to the crematory and in which it is cremated, defines what listed term?
Alternative container
What is a simple, combustible container intended to meet basic requirements for encasing and supporting human remains into the cremation chamber?
Alternative container
A family arranges for the cremation of their mother. They choose a fiberboard, cloth covered receptacle to house the body that does not have a fixed interior. This receptacle would be considered a/an
Alternative cremation container
Unselfish concern for the welfare of others
Altruism
A disconfirming response with more than one meaning, leaving the other party unsure of the responder's position.
Ambiguous response
Which government act regulates public entry and exit accommodations of the funeral home?
Americans with Disabilities Act
Makes it illegal to discriminate against a person with a disability in private companies and state and local governments.
Americans with Disabilities Act of 1990
Which religion after embalming the deceased is dressed in white underwear and stockings and placed in a casket of the family's choosing?
Amish
The right to drive across another's property is
An easement
A law enacted by a city or town is
An ordinance
Legislative act governing the donation of part or all of a decedent's body for the purpose of medical research
Anatomical Gift Act
Which of the following was probably the first to practice cremation as a culture?
Ancient Greeks
Grief where mourning customs are unclear due to the absence of prior bereavement experience.
Anomic grief
Grief in anticipation of a significant loss
Anticipatory grief
Grief in anticipation of a significant loss.
Anticipatory grief
Grieving that occurs prior to the actual loss is called
Anticipatory grief
A contract which contains a clause stating that any assignment is "void" effectively prhoibits
Any assignment
You must give the General Price List to
Anyone who asks, in person, about funeral goods, funeral services, or the prices of such goods or services
Which of the following are appropriate records when working with a third party crematory?
Appropriate certificates, appropriate licenses, and operational records
This part of the casket handle attaches the bar to the lug.
Arm
What is a casket used in a Jewish Orthodox funeral service called?
Aron
The process of pronouncing all the necessary parts of a word.
Articulation
A family is scattering their mother's cremated remains in a garden. The daughter is really upset about losing her mom. As a funeral director, what might you suggest before the scattering ceremony?
Ask the family if they would like to keep a small portion for themselves
Anything of value owned is a/an
Asset
Accounts receivable is a/an
Asset account
When a business owns things of value, they are classed as
Assets
This group of accounts when increased is debited
Assets and expenses
The presentation of the Statement of Funeral Goods and Services to the family is to be made
At conclusion of the funeral arrangements
The type of counseling which takes place when the family is selecting the services and items of merchandise after a death has occurred is called
At need
Ordinary Roman funerals were conducted when?
At night
A General Price List must be presented in all of the following situations EXCEPT?
At the beginning of the arrangement conference
In a military funeral, where is the chaplain positioned?
At the head of the casket
The funeral trolley was first put into use in
Atchison, KS
A tendency to make strong affectional bonds with others coming resulting from a need for security and safety, a Bowlby theory.
Attachment
Providing undivided attention through verbal and non-verbal cues.
Attending
The process of focusing on certain stimuli from the environment.
Attending
Most nonverbal communication reveals _______, in contrast to verbal messages, which are better suited to expressing _______.
Attitudes & feelings; ideas
What is the best and preferred way to receive authorization?
Authentic signature from party with rights of disposition
The funeral director must follow the directives of the _______ when arranging a cremation.
Authorizing agent
The person signing cremation authorization, giving permission for the cremation to take place
Authorizing agent
The preparation of the body for cremation is always directed by
Authorizing agent
When commingling of cremated remains is chosen, a commingling of remains authorization form should be filed and signed by whom?
Authorizing agent
Which one of the following is NOT an important factor in determining how grief may affect an individual?
Available funds
Which acronym would indicate an Elks Lodge?
B.P.O.E.
Accounts which you are unable to collect are
Bad debts
Total debts and credits differences in a "T" account is the
Balance
An official form which gives what is owed, what is owned, and what the owner is worth is the
Balance Sheet
A financial statement that presents a firm's assets, liabilities, and owner's equity at a particular point in time.
Balance sheet
An account called accounts payable will be shown on the
Balance sheet
Which part of a casket will a casket bearer grab and hold when carrying a casket?
Bar
The third of Kulber-Ross stages of dying is identified as
Bargaining
Which of the following was not one trying to get into the undertaking act during the time of English undertakers?
Barrister
According to Bowlby, children use parents as
Bases for safe exploration
Which of the following is the only item that can be made non-declinable to the consumer per the FTC Funeral Rule?
Basic services of funeral director and staff
Which of the following is not one of the four itemized prices considered minimal services?
Basic services of funeral director and staff, and overhead
Which of the following would be appropriate in a funeral for a member of the Church of Latter Day Saints?
Be held in the chapel
Leo hears Mona falsely accuse Nick of stealing from their employer. The statement is defamatory
Because a third party heard it
Worden states that mourning is completed when
Bereaved can think of decedent without pain
A stage, condition, or event produced when we lose someone or something of value best describes the term
Bereavement
A headstone with a slightly slanting top
Bevel top marker
The burden of proof in a criminal case is
Beyond a reasonable doubt
A method of price quotation showing separately the price of the service to be rendered and the price of the casket.
Bi-unit pricing
A secure stand constructed for the placement of a casket for viewing and services, but sometimes a means of merchandise display.
Bier
What is the person who presides at the funeral of the Church of Jesus Christ of Latter Day Saints called?
Bishop
A family structure that consists of one male and one female and the children from their previous marriages, and may include children from the current marriage.
Blended family
A family unit consisting of one male and one female, their children together, and any children they each may have from previous marriages or relationships.
Blended family
OSHA describes pathogenic microorganisms that are present in human blood as
Bloodborne pathogens
The part of the casket shell that has the tip body molding, body panel, base molding, and casket bottom.
Body
A qualification that is necessary for the job.
Bona Fide Occupation Qualification
What is the title of the Buddhist priest?
Bonze
Who leads the processional in a Buddhist funeral?
Bonze
Much of the general public does not understand what concepts of the cremation process? 1. Cremation process actually involves direct flames along with intense heat 2. The processing required to prepare the remnants of cremation 3. Both 1 and 2 4. None of the above
Both 1 and 2
Purpose of vaults include: 1. To support the earth load 2. Limit intrusion of outside elements 3. Both 1 and 2 4. To seal and protect
Both 1 and 2
It is the duty of the funeral director to 1. Maintain a professional image 2. Explain options regarding embalming, visitation, viewing, and refrigeration 3. Maintain both personal public health and safety 4. Both 2 and 3
Both 2 and 3
The Attachment Theory was originated by who?
Bowlby
The most commonly used legal definition of death states that death occurs when this organ ceases to function
Brain
A brand is a name, term, design, or symbol (or combination of these) that identifies the products and/or services of a seller or group of sellers.
Branding
Which type of casket should never be cremated, as it contains high levels of zinc?
Bronze
What is a Bonze?
Buddhist Priest
During the Middle Ages, as churchyards filled with buried bodies, Christians chose which of the following as a mode of disposition?
Burial outside the city
Which of the following are considered categories of caskets?
Burial, ceremonial, and cremation caskets
Who conducts the initial ADA Readily Achievable Test for barrier removal?
Business owner
A summary of how a business intends to organize and implement activities required in order to be successful.
Business plan
How are bronze and copper caskets measured?
By ounces per square foot
A dead human body that is intended solely for scientific study and dissection
Cadaver
A realistic attitude toward death
Can best be developed in early childhood
The custom of gift giving to the living when announcing funerals included all but which of the following?
Cannon balls
Which one of the following is NOT a source of law for funeral service?
Canon law
Containers for holding the viscera of the ancient Egyptian
Canopic jars
Which of the following is a religious singer who assists a Rabbi?
Cantor
A tangible asset is a/an
Capable of being touched
This officer of an ocean going vessel can authorize mandatory burials at sea
Captain
People living in a funeral home, providing security in return for lodging are considered
Caretakers
Which one of the following theorists would argue that counseling is inherently associated with good communication?
Carl Rogers
Regarding women, one of the recurring themes is a desire to avoid hurting others through individual actions, a deep seeded desire to avoid inflicting injury on others.
Carol Gilligan
Lights (burning torches) carried at the head of a funeral procession indicates a continuance of the
Carryover from night funeral processions
What is any item obtained from a third party and paid for by the funeral provider on the purchaser's behalf?
Cash advance
A deduction allowed by the seller of goods or by the provider of services in order to motivate the customer to pay within a specified time.
Cash discount
What specific term is used to describe tossing cremated remains into the wind?
Casting
Having full size caskets on the floor can be both expensive and take up space. Presenting merchandise in this manner may save money on inventory and printing cost.
Catalog
Crying would be an example of
Catharsis
"Let the buyer beware," the buyer is responsible for making sure goods are of acceptable quality.
Caveat Emptor
Who is the officiate that leads the Mass in the Roman Catholic Church?
Celebrant
What is the correct term for a monument that is erected to honor the World War II veterans, the Washington Monument, or a commemorative bench with a deceased person's name inscribed?
Cenotaph
What is the portion of the church surrounding the altar, usually enclosing the clergy?
Chancel
The medium through which a message passes from sender to receiver.
Channel
When all the accounts are listed showing their arrangement in the ledger, the listing is called the
Chart of accounts
Which religious sect requests the use of the words "passed on" rather than "died or deceased" in the death notice or the obituary?
Christian Scientist
Which of the following practiced independent heart and bone burial?
Christians during the Middle Ages
All of the following are normal experiences during grief, EXCEPT
Chronic depression
A type of complicated grief which is prolonged and is excessive in duration is
Chronic grief
Grief that is described as excessive in duration and that never comes to a satisfactory conclusion.
Chronic grief
This type of grief is seen as excessive in time and never comes to a conclusion.
Chronic grief
Early Christians desired to be buried near their
Church
A wheeled collapsible support for the casket, used in the funeral home, church, or home.
Church truck
The "religious circuit" which reassembled the essential parts (ka and ba) needed for the Egyptian person's survival in afterlife is known as
Circle of necessity
Which of the following is NOT one of the special groups you are allowed to have an alternative price list?
Civic organizations
Clean Cremation Corporation operates a crematorium that accepts remains by Best Carrier Company from Central Mortuary, Inc. A release of the waste is discovered at the site, and the Environmental Protection Agency (EPA) cleans it up. The EPA can recover the cost of the cleanup from
Clean, Central Mortuary, or Best Carrier
The emotional tone of a relationship as it is expressed in the messages that partners send and receive.
Climate
Of the following, the reaction that is NOT normal in cases of un-complicated grief
Clinical depression
Type of group counseling format in which people join and leave at the same time
Close ended
A formal set of statements that establish a basic expectation of behavior within an organization.
Code of ethics
A legal document which modifies an existing will is called a
Codicil
Written document that changes a will, without voiding said will
Codicil
Buildings or structures containing many recesses or niches for the placement of cremated remains
Columbarium
Structure or room that contains several niches
Columbarium
What type of container would be used to transfer a body that is embalmed but not casketed?
Combination unit
The act or instance of burning, and involves a chemical reaction in which oxygen is rapidly combined with fuel, giving off heat defines which term?
Combustion
What is defined as the act or instance of burning, and involves a chemical reaction in which oxygen is rapidly combined with fuel, giving off heat?
Combustion
What is a transport company called that is required by law to convey passengers or freight without refusal, if the approved fare or charge is paid?
Common carrier
The process of human beings responding to symbolic behavior or to other persons. A human survival skill needed to maintain contact with the world.
Communication
Compensatory damages are normally assessed to
Compensate a nonbreaching party for the loss of a bargain
A document starting a civil suit is called a
Complaint
A _______ relationship exists when the distribution of power is unequal.
Complementary
A _______ must be given for retention to each person that arranges the funeral at the conclusion of the discussion of arrangements.
Complete Statement of Funeral Goods and Services Selected
Complicated (abnormal, unresolved) grief - grief that interrupts normal life functions without progressing towards resolution.
Complicated grief
Grief extending over a long period of time without resolution is called
Complicated grief
This type of grief interferes with normal day to day functions without finding resolution or moving forward.
Complicated grief
Regarding methods of conflict resolution, a _______ gives both parties at least some of what they wanted, though both sacrifice part of their goals.
Compromise
Which of the following was not used as an early coffin in ancient Egypt?
Concrete
Funeral service professionals have the duty to maintain the _______ of the family and deceased.
Confidentiality
An expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce rewards, and interference from the other party in achieving their goals.
Conflict
If a family is requesting that the deceased be buried at sea, what are the requirements for sea burial?
Connection to the military as a dependent, active, or a veteran
The emotional association of a term.
Connotation
A trading arrangement in which a seller sends goods to a buyer or reseller who pays the seller only when the goods are sold.
Consignment
According to the FLSA, a work week must
Consist of 168 hours
The first Christian Roman emperor was
Constantine
Although a dead body is in one mortuary, the mortuary which has control of the final disposition is said to have
Constructive custody
During the Middle Ages, which of the following was a major concern with cemeteries within a city?
Contagion and sanitation
The crematory refuses to let you come to their crematory and won't provide you paperwork, what should you do?
Continue to look for a crematory that will
Under which function of management would a manager evaluate the performance of the company in relation to goals and objectives?
Controlling
Joan believes that a person stealing food because their family is starving is still wrong, because stealing breaks down the law and order of society. Joan's reasoning is based on which of Kohlberg's Stages of Ethical Development?
Conventional
What is Kohlberg's stage of moral development in which the expectations of the family, community, and nation are supported and maintained?
Conventional
Way of reacting to stress.
Coping
Which type of casket is not classified as ferrous?
Copper
A business organization that has a distinct existence separate and apart from the existence of its individual members.
Corporation
What is another name for the funeral procession?
Cortege
When a fixed asset is no longer of any value, the amount it will sell for is called,
Cost scrap value
Anytime someone helps someone else with a problem is one definition for
Counseling
A type of question disguised as an attempt to send a message, not receive one. (E.G. "Are you going to stand up to him and give him what he deserves?")
Counterfeit question
A type of question disguised as an attempt to send a message, not receive one. (e.g. are you going to stand up to him and give him what he deserves?)
Counterfeit question
Two brothers are making arrangements for the disposition of their father. One brother wants to bury their father, the other wants their father to be cremated. To which type of court would the brothers go to resolve this situation?
Court of equity
The believability of a speaker or other source of information.
Credibility
Inorganic bone fragments left over after the cremation process
Cremains
The reduction of a dead human body to inorganic bone fragments via intense heat
Cremation
What is defined as the reduction of a dead human body to inorganic bone fragments by intense heat in a specifically designed chamber, utilizing direct flame?
Cremation
Receptacle used to transport and house the body for the cremation process
Cremation container
For the ancient Germans and Scandinavians, the true conductor of dead and emancipator of the soul, was the
Cremation flame
What type of casket interior material is think crinkled cloth of silk, rayon, cotton or wool?
Crepe
Another common name for Sudden Infant Death Syndrome would be
Crib death
A highly emotional temporary state in which an individuals feelings of anxiety, grief, confusion or pain impairs their ability to act
Crisis
A temporary emotional state in which a person's feelings of grief, anxiety, pain, or confusion impair their ability to act.
Crisis
In the Catholic service who leads the recessional?
Crucifer
What is a chamber in a mausoleum called?
Crypt
The understanding of the reuniting the essential parts of man for life after death was made possible by the belief in
Cult of Osiris
The viewing of people's behavior from the perspective of their own culture.
Cultural relativism
A common practice or belief shared by all societies
Cultural universal
The totality of our shared language, knowledge, material objects, and behavior.
Culture
A mortgage payable for this month is a
Current liability
An action or behavior in line with tradition of a particular group or place, consistent with the tradition of the people.
Customs
What is the form to "Request for Payment of Funeral and/or Interment Expenses" from the Veterans Administration?
DD 1375
Which of the following are the Veteran's Administration Discharge Papers?
DD 214
This agency assists during state disasters and dealing with mass fatality situations.
DMORT
When a funeral director purchases a rolling stock on credit, his bookkeeping entry is
DR casket coach and CR accounts payable
When a funeral coach is purchased on credit, you
DR funeral coach and CR accounts payable
So as to avoid undue hardships on employers, the ADA states that accommodations that would allow disabled employees to perform their job should be
De minimus
Power of Attorney ends at the time of the principles
Death
Cultures that see death as a natural part of the life cycle would be described as
Death accepting
A legal certified paper containing vital statistics, disposition information, and final medical information pertaining to deceased.
Death certificate
What is a legal document containing vital statistics of a deceased individual and is filed with a government agency?
Death certificate
Without newspapers or other media, the announcement for death was made how?
Death crier
What two different types of announcements concerning a death are usually published by a newspaper?
Death notice & obituary
You must list each cash advance item separately on the Statement of Funeral Goods and Services Selected, together with a price for each item. Which of the following does NOT describe a cash advance?
Debit
Anyone who owes debts is a
Debtor
Under the General Rule of Priority, who is primarily responsible for the expenses of disposing of the body?
Deceased person's estate
In most jurisdictions, which one of the following would have paramount liability for paying funeral expenses
Decedents estate
A pricing method where there is an inverse relationship between the markup and the wholesale cost of the merchandise.
Declining price
A CR entry on an expense account indicates the account has been
Decreased
When a liability account is DR, this indicates the account has been
Decreased
When proprietorship account is DR, it indicates the account has been
Decreased
The party who is sued in a civil suit is known as the
Defendant
Process used to defend against anxiety.
Defense mechanisms
Taking innocent comments as personal attacks.
Defensive listening
Any income received but not yet having services rendered is
Deferred income
A type of grief which is suppressed and/or postponed is
Delayed grief
Worden's theory of grief which includes inhibited, suppressed or postponed response to a loss.
Delayed grief
A collection of statistical data about characteristics of a population.
Demographics
A statistical study of human populations regarding size, density, distribution, composition, and income.
Demographics
Elizabeth Kubler Ross established the 5 stages of grief. Please identify the correct order.
Denial, anger bargaining, depression, acceptance
The objective, emotion free meaning of a term.
Denotation
The FLSA is enforced by the
Department of labor
When a fixed asset loses value due to wear over time, it is called
Depreciation
Type of counseling designed to foster systematic changed over peoples lifespans
Development
According to the OSHA Formaldehyde Rule, which one of the following conditions would necessitate re-testing of formaldehyde levels?
Different embalming chemicals are used
When it comes to scattering cremated remains, all the states have
Different scattering laws and regulations
The process by which a cultural item spreads from group to group or society to society.
Diffusion
Attaining culture through deliberate instruction by other members of that society.
Direct learning
Illumination directly shining on an object.
Direct lighting
Which style of counseling focuses on the counselor taking a live speaking role?
Directive
A sudden incident such as an accident or natural calamity that causes great damage or loss of life or property.
Disaster
What is DMORT?
Disaster Mortuary Operational Response Team
The Magnuson-Moss Warranty act states that funeral directors must disclose certain information about any warranties, unless the funeral home
Disclaims all warranties
If anything is revealed during the interview process that concerns the representative, what should be done?
Discuss issues with crematory manager and seek resolution
Which of the following is not an example of a type of after-care follow-up
Discussing an impending death at a preneed conference
Susan is mad at her son for getting killed in a car accident, but she vents her anger on the funeral director. This would be an example of which Ego Defense Mechanism?
Displacement
The redirection of feelings toward a person or object other than what or who caused the original feelings.
Displacement
What is a common problem faced by funeral homes regarding cremated remains?
Disposition of unclaimed cremated remains
When a corporation makes a distribution of profits to its stockholders as declared by the board of directors, it is called
Dividend
A production process in which a worker or group of workers is assigned a specialized task in order to increase efficiency.
Division of labor
The FTC Funeral Rule states that, concerning Cash Advance Items, funeral homes
Do no have to tell people how much they marked up cash advance items
Bill had set up a guaranteed pre-need insurance account for a complete traditional funeral service and casket at a funeral home in California many years ago. He now wishes to transfer the pre-need to your funeral home. Which of the following statements best describes the action your funeral home can take?
Do not have to accept pre-need, up to receiving funeral home to guarantee the price or not
According to the FTC Funeral Rule, funeral homes that DO NOT offer direct cremations
Do not have to list an alternative cremation container on the casket price list
To establish petty cash, you
Dr petty case and CR cash
Who was the first person to erect a crematory in the United States (1876)?
Dr. F. Julius LeMoyne
Who constructed the first crematory in the United States?
Dr. Francis LeMoyne
When a bank has been ordered to make payment on a check or draft, the bank is the
Drawee
A person making a check or draft ordering payment to be made is the
Drawer
When a check or draft is made, the person who signs is known as
Drawer
What is considered as the cornerstone of establishing and maintaining a good working relationship with a third party cornerstone?
Due diligence
What is critical that parties practice in order to maintain best practices in their working relationship?
Due diligence
When should an inspection take place?
During normal hours
When is commingling of cremated remains a concern for funeral homes and crematory operators
During the cremation process itself and during the final disposition of the remains
Civil Rights investigations are conducted by the
EEOC
Catacombs were used by
Early Christians
The belief that all men are created equally and eternal rewards in the afterlife are not assigned according to rank on earth was held by
Early Christians
The quantity to be purchased which minimizes total costs is the
Economic Order Quantity (EOQ)
An authority pattern in which spouses are regarded as equals.
Egalitarian
Freud states that grief is the painful re-living of memories performed by which agency of the mind?
Ego
According to Habenstein and Lamers, which is not an element that composes Western culture today?
Egyptian embalming technique
What is a mournful poem or song of lamentation for the dead called?
Elegy
It has been theorized that crying would give what benefit to the bereaved person?
Elicits protective reactions in others
Which of the following is NOT identifying information required on the GPL?
Email address of the funeral provider's place of business
Which of the following would NOT be considered a service to be included under the itemized item: Other preparation of the body?
Embalming
You must list each cash advance item separately on the Statement of Funeral Goods and Services Selected, together with a price for each item. Which of the following does NOT describe a cash advance?
Embalming
The power of the government to take private land for public use
Eminent domain
Listening in which the goal is to help the speaker solve a problem.
Empathetic listening
The ability to enter into and share the feelings of others
Empathy
The skill to understand persons experience and communicate that perception back to the person.
Empathy
Wolfelt's theory of the ability to perceive another's experience and communicate that perception back to the person.
Empathy
Which one of the following statements about the Fair Labor Standards Act variable workweek agreement would be true?
Employee receives a base weekly salary, regardless of hours worked
To lessen the publics fear of death, funeral directors are advised to
Encourage death education for children
The lifelong process through which people learn the attitudes, values, and behaviors appropriate for members of a particular culture.
Enculturation
Which of the following would NOT be a desired interview technique during the funeral service arrangement conference
Endless questioning
The custom of gift giving was brought over to the colonies from
England
The placement of the remains in a columbarium niche defines what?
Entombment
When cremated remains are placed in a columbarium niche, this is known as what?
Entombment
The physical location and personal history surrounding the communication.
Environment
The study of the symptoms and mode of transmission of pathogens
Epidemiology
If you are facing the altar in a Roman Catholic Church, what is the area to the right called?
Epistle
What is the right side of the traditional liturgical church (as the congregation faces the altar) from which readings and prayers are often proclaimed?
Epistle side
What is a commemorative inscription on a tomb or cemetery marker?
Epitaph
This is a federal agency that enforces the federal laws which prohibits employment discrimination.
Equal Employment Opportunity Commission
Words that have more than one dictionary meaning.
Equivocal
Who accompanies the Armed Forces deceased to the place of burial?
Escort
A branch of philosophy dealing with values relating to human conduct, with respect to the rightness and wrongness of certain actions, concerned with motives for conduct and the attitudes toward conduct.
Ethics
The science of rectitude and duty
Ethics
The tendency to assume that one's own culture and way of life represents what's normal or are superior to all others.
Ethnocentrism
Which of the following is a speech about the character of a deceased person at the funeral service?
Eulogy
A pleasant term substituted for a more direct, less pleasant term.
Euphemism
What is a more pleasant term that is used as a substitute for a less pleasant term when referring to death, such as "they passed" or "they're gone" instead of "they died?"
Euphemism
Passed away, loss, and passed on are all examples of
Euphemisms
Not interfering with the natural end of life
Euthanasia
Listening in which the goal is to judge the quality or accuracy of a speaker's remarks.
Evaluative listening
Eve is the agent of Franco, an actor. Eve makes a deal for Franco to act in a new movie for Great Productions, Inc. The contract is binding on Franco if it is signed on his behalf by
Eve
Worden's grief theory concerning reactions that are excessive and disabling.
Exaggerated grief
Message overload, rapid thought, external noise, & faulty assumptions are
Examples of reasons why we do not listen
The manager of one of your branch funeral chapels would be considered which type of White Collar Employee?
Executive employee
A woman appointed by a will to represent and administer the estate
Executrix
Removal of a dead human body or remains from its place of repose after final disposition has been completed
Exhumation
Fear of ones own death
Existential anxiety
The proprietorship of a business may be decreased by
Expenses and withdrawals of assets from the business by the owner
Piaget believed that people could only advance in their cognitive development through
Experience
OSHAs Bloodborne Pathogen Standard requires employers to describe all jobs and tasks that may cause employees to come into contact with blood or contaminated objects. This procedure is called
Exposure determination
Typically, the liability exposure for cremation as opposed to burial is compared as follows
Exposure for cremation is higher
Grief is best relieved by
Expressing it outwardly by crying
A speech planned in advance but presented in a direct conversational manner.
Extemporaneous speech
A family in which relatives, such as grandparents, aunts, or uncles, live in the same household as parents and their children.
Extended (joint) family
The FTC has a Triggering Event that indicates when a general price list should be distributed. This Triggering Event is any inquiry into prices or merchandise that is
Face-to-face
Vehicle maintenance would classify as what type of management?
Facilities
A limited partnership allows an individual to invest and make management decisions in a business without incurring the liability associated with a regular partnership.
False
A partnership is limited to two individuals who both participate in the profits of the business according to some agreement.
False
Accounting information is used only by the owners of a business.
False
After all adjusting and clearing entries are posted, the accounting cycle has been completed.
False
An individual owning a funeral home as a proprietorship reports business income on his own income tax returns and is generally not liable for debts incurred by the business.
False
Debit memorandums originate with the buyer, while credit memorandums originate with the seller.
False
Disbursements form petty cash funds are recorded in the accounts as they are made.
False
Generally, you may only issue as many shares of total stock as you can sell or exchange in a one-year period.
False
If the total of the left side of an account exceeds the total of the right side, a credit balance is said to exist.
False
Ordinary corporation stock usually entitles the owner to one vote for each ten shares he acquires plus the right to dividends.
False
Revenue accounts are closed to the income summary account by crediting revenues and debiting the income summary.
False
The FIFO method of inventory valuation assigns the costs of the oldest units to the ending inventory.
False
The more people responsible for a given task, the more effective the control.
False
The payment of a liability increases assets and the owner's equity.
False
The principal of a note multiplied by the interest rate equals the interest on a note.
False
The purchases account, used when merchandise is purchased for resale, shows whether the merchandise is on hand or has been sold.
False
The terms owner equity and liabilities are synonymous.
False
The total assets of a firm are restricted to the amount that owners are able to provide with their own resources.
False
To decrease an asset balance, you debit the account.
False
To the purchaser, the total cost of the goods acquired is always the amount paid to the suppliet.
False
Children often reflect the death attitudes of their
Family
This act entitles eligible employees to 12 weeks of unpaid, job protected leave for certain family and medical reasons.
Family and Medical Leave Act
Under common law, who has paramount liability to pay for childrens funeral expenses?
Fathers
Incorrect assumptions that lead us to believe that we have heard the message before or that the message is too simple or complex to understand.
Faulty assumption
Incorrect assumptions that lead us to believe that we have heard the message before or that the message is too simple or too complex to understand.
Faulty assumption
The intramural burial was much sought after during the Middle Ages because
Fear of vampires and ghouls
Which of the following is NOT one of the reasons you can charge a fee for emablming?
Federal Law requires embalming
Funeral directors are required to provide clients with a price list of goods and services under
Federal and Minnesota law
Operators of funeral homes are subjective to regulation by
Federal, state, and local government
Crematoriums are licensed under
Federal, state, and local law
The discernable response of the receiver.
Feedback
A criminal offense punishable by more than one year in prison is a
Felony
Metal formed from iron
Ferrous
The Americans with Disabilities Act applies to employers with
Fifteen or more employees
Conclusive performance of services with respect to the dead human body
Final disposition
The winding sheet for the deceased was usually a wedding gift made of
Fine linen
A tangible long-term operating asset.
Fixed asset
Long-term capital invested in a small busines..
Fixed capital
Taking the wholesale cost of a casket and multiplying it by 2.5 would be what type of price markup?
Fixed multiple
A price determination method whereby the wholesale cost is multiplied by a constant factor.
Fixed multiple markup
Price determination method whereby the whole sale cost is multiplied by a constant factor.
Fixed multiple markup
Which of the following is NOT one of the required itemized prices on the GPL?
Flower vehicle
What type of memorial marker lies flat to the ground?
Flush
Norms governing everyday behavior, whose violation raises comparatively little concern.
Folkways
A total usually written in small pencil figures under the last entry of a column is
Footing
Which of the following is the application for a United States Flag for Burial Purposes?
Form 90-2008
Which of the following is the Statement of Death by Funeral Director form which is submitted to the Social Security Administration?
Form S.S.A. 721
What form does the funeral director fill out and submit when applying to the Social Security Administration for the "Lump Sum Death Benefit?"
Form S.S.A. 8
Piaget states that people in this stage of cognitive development can have purely abstract thoughts and can conceptualize about the future
Formal operations
The poor tried to protect themselves and assure proper burial by
Forming burial clubs
A _______ type of display is referring to only portions of caskets (i.e. 1/2, 1/4, 1/8).
Fractional display
The rule requiring certain contracts to be in writing is known as the Statue of
Frauds
Who is the man known as the "Father of Embalming," credited with the discovery of the first successful system of arterial embalming?
Fredrick Ruysch
What is the primary objective of funeral service?
Fulfill service to families
What is the primary objective of funeral home management?
Fulfill the needs of the client-family
Method of pricing in which charges are broken down into many major component parts
Functional pricing
Specialty vehicle designed to transfer casketed remains.
Funeral coach
When utilizing a third party crematory, where is it best practice to go following a removal from the place of death?
Funeral facility
Where would a Church of Christ Scientist's funeral be held?
Funeral home
The Occupational Safety Health Act applies to
Funeral homes and crematoriums
Who must always be knowledgeable of all items related to cremation including legal and regulatory processes, available services, and merchandise?
Funeral professionals
Rites performed with body present.
Funeral service
This can provide a comfortable and stable place for a family member to rest, regroup, and divert the attention away from the powerful image of being surrounded by caskets in a selection room.
Furniture grouping
Which of these would be considered a nuisance per se in a residential neighborhood
Garbage dump
What are the first two and last two verses of a Buddhist hymn that is sung at the funeral service?
Gatha
The Equal Pay Act clause of the Fair Labor Standards Act states that employers cannot discriminate in pay on the basis of
Gender
The landmark case of Pettigrew v Pettigrew legally defined the
General Rule of Priority
According to the FTC Funeral Rule, which one of the following must be given for client retention
General price list
Printed or typewritten list of goods and services offered for sale by a funeral provider with retail prices. Also considered the keystone to the FTC Funeral Rule.
General price list
What is the strip of metal, plastic, or cloth that is attached to the inside of the casket panel, covering the area at which the roll is anchored?
Gimp
It has been theorized that setting up prearrangements benefits the dying patient by
Giving some control over the dying process
If you are facing the altar in a liturgical church, what is the area to the left called?
Gospel
Who is the contact person for the Knights of Columbus?
Grand Knight
Items placed in the casket
Grave goods
What was the name of the plague which lasted from 1664 to 1665 and killed 68,596 people?
Great Plague of London
From which early civilization did the Roman society adopt their culture?
Greek
The first civilization to enact funeral laws
Greeks
Helping people move their grief towards a healthy resolution.
Grief counseling
A common pattern of symptoms and reactions experience by those who have lost relatives or friends through death is known as
Grief syndrome
Using specialized techniques to help people with abnormal grief is known as
Grief therapy
Ward (LDS)
Group of Latter Day Saints members sharing familial, linguistic, or cultural characteristics
Blame towards oneself.
Guilt
According to the FTC, Alternative Cremation Containers must
Have no fixed interiors
A document which grants another the power to make medical decisions is a
Health care directive
Documents acceptable for determining who has the right to control disposition under Minnesota law include
Health care directive and last will and testament
In the Church of Christ Scientist, included among the good and real is _______, and among be the unjust and the unreal is _______.
Health, disease
Which ancient culture gave an extra allotment of inheritance to the eldest son for upkeep of the tomb?
Hebrew
Advising, judging, analyzing, questioning, & supporting are examples of
Helping styles (listening to help others solve problems)
Advising, judging, analyzing, questions, supporting are examples of
Helping styles (listening to help others solve problems)
If an unmarried woman dies without a will, her property goes to
Her children
This method of closure is considered airtight, impervious to external influence and is typically sealed by soldering or fusion.
Hermetically sealed
In the Jewish faith, what is a eulogy or true evaluation of the deceased's life that is a part of the funeral service?
Hesped
Friendly Funeral Home must use reasonable care on its premises to warn patrons of
Hidden risks
What helps aid in the smooth movement of the cremation container into the cremation chamber?
High density cardboard rollers
Two sisters come in to make arrangements for their mother. One sister wants to cremate their mother, though she cannot afford to pay for the cremation. The other sister wishes to bury their mother, and she is willing to pay for the entire service. Which one of the following best describes what the funeral director should do?
Hold the body until the sisters come to an agreement
What is an unsolicited gift to a clergyman called?
Honorarium
What is an unsolicited gift to a clergyperson?
Honorarium
A man dies in a hotel while on vacation with his wife and minor children. The local funeral home was called by the local police department for removal. The wife refuses to make funeral arrangements. Who had the Duty of Burial?
Hotel owner
A person who owns or controls the property where a death has occurred
Householder
A specialist who recruits, interviews, hires, and trains new employees and is well versed in the laws is typically involved in.
Human resource management
What is a funeral rite that is in essence devoid of religious connotation?
Humanistic
Funeral rites lacking religious connotations.
Humanistic funeral rite
What type of funeral rite is held devoid of any type of religious connotation?
Humanistic funeral rite
Consideration in a contract could be I. personal property II. money III. a promise of service IV. misrepresentation
I, II, and III only
What are the first three letters in the Greek word for Jesus?
IHS
What problem might a funeral director encounter when a family wishes to use "green" options when considering cremation containers such as a cremation pouch or green burial shroud? I. Will not cover the body II. Will not be rigid III. Will not allow for the safe and successful placing of remains into chamber IV. Will not cremate fully
II and III only
Which of the following is an acceptable way of shipping cremated remains? I. UPS II. Fed-Ex III. USPS Registered Mail IV. USPS Priority Mail Express
IV only
Which of the following is not necessary for inclusion on the crematory inspection checklist?
Identify amount of paid vacation each employee receives
What is a disadvantage of the Limited Liability Company form of business?
If improperly structured, can be taxed as a "C" corporation
What is the leader of the local congregation called in the Islam faith?
Iman
Which of the following would indicate a person is having complications in their mourning process?
Imitation of previously rejected characteristics of decedent
What would be a contemporary social factor influencing funeral rites?
Immigration
Dissection was forbidden by the clergy in the Middle Ages because
Impious to mutilate a dead body
A family calls the funeral home to make a removal from their home. What type of contract are the family and funeral home entering into?
Implied
Type of warranty that indicates merchantability of merchandise for sale
Implied
A speech given off the top of one's head without preparation.
Impromptu speech
How should the funeral director inspect the crematory?
In person
Kaddish (Jewish)
In the Jewish faith, a prayer recited for the deceased by the direct mourners (parents, siblings, spouse, and children) for the first time at the conclusion of the interment service. It is subsequently recited by children for parents at every service for eleven months and on yahrzeits. All other categories of mourners have the obligation to say this prayer for 30 days.
Tehillim (Jewish)
In the Jewish faith, prayers said before the funeral by a group of friends and the shomer. These prayers com from the book of Psalms.
Yahrzeit (Jewish)
In the Jewish faith, the anniversary of the death
Taharah (Jewish)
In the Jewish faith, the ceremonial washing of the deceased before the burial; a ritual purification or cleansing of the deceased which should be performed by the Chevra Kaddisha.
Kippah - (Yamaka, Yarmulke) (Jewish)
In the Jewish faith, the skull cap worn by males at temple and funeral services.
In the Catholic religion, where are the Rosary Beads placed?
In the hands
The illumination resulting from the glowing of a heated filament.
Incandescent lighting
When business transactions result in increases revenue, it is
Income
The profit and loss statement may be called
Income and expense statement
Which of the following is NOT a determinant of grief
Income of the deceased
The total of sales of funeral services would be shown on the
Income statement
A formal financial statement that reports earning activities for a specified time.
Income statment
A CR side entry on a revenue account indicates the account has been
Increased
When a liability account has a credit entry, it indicates the account has been
Increased
When an expense account is debited, it indicates the account has been
Increased
When an income account is credited, it indicates that the account has been
Increased
A duty to make good any loss, damage, or liability incurred by another.
Indemnity
With what type of selection procedure does the funeral director leave the selection room while the family looks around?
Indirect
What is learning that comes from the cultural enivornment?
Indirect learning
The method of selling merchandise whereby the funeral director does not remain in the selection room during the selection process.
Indirect selection room procedure
A crisis is greatly determined by
Individuals perception of situation
The process by which a society transforms from a primarily agricultural adaptive strategy (economy) to the manufacturing of goods and services through advanced technical enterprises.
Industrialization
Which of the following is not considered an ethical consideration specific to funeral service?
Inequitable service to all
Which of the following is information that is required on the death certificate?
Informant
Which type of counseling involves sharing a body of special information with a counselee?
Informational
With _______ listening, the goal is to make sure you are accurately receiving the same thoughts the other person is trying to convey. Situations that call for this type of listening include: following the directions of your employer, learning your family history from a relative's tales, and swapping ideas in a discussion about politics.
Informational
Listening to understand another person or idea.
Informational listening
Bowlby surmised that people with this type of attachment style would not grieve, because they form emotionally detached relationships
Insecure avoidant attachment
Taking a speaker's remarks at face value.
Insensitive listening
Which of the following would NOT be an acceptable counseling principle application to funeral service
Insist the client gain a new perspective
Which one of the following acts would the Public Accommodations aspect of the Americans with Disabilities Act mandate be performed first?
Install curb ramps
Tort caused when a defendants actions were purposefully meant to cause a plaintiff severe emotional distress
Intentional infliction of mental distress
Communication in which two parties involved consider one another as individuals.
Interpersonal communication
A person dying without a will is considered
Intestate
State or condition of having died without a valid will
Intestate
During the Middle Ages, which of the following created a health nuisance
Intramural burial
What is the proper terminology for the placing of cremated remains into a final container?
Inurnment
When a business keeps merchandise for sale, it is called
Inventory
The number of times average inventory has been sold or used during a period.
Inventory turnover
An official paper showing quantity, description, prices of items, total amount of purchase and terms of payments is called
Invoice
Which of the following is a component of ferrous metals?
Iron
Which of the following types of pre-need vehicles is NOT considered an asset by Medicaid/SSI
Irrevocable
Relief society (LDS)
Is a philanthropic and educational women's organization and an official auxiliary of The Church of Jesus Christ of Latter Day Saints
Which one of the following is not part of the variable workweek agreement?
It is easy to administer and determine the employee's regular hourly rate
Which of the following is NOT true regarding giving the consumer a copy of the Statement of Funeral Goods and Services Selected?
It is not required to give each consumer a completed Statement at the end of the arrangements discussion
A method of pricing by which each unit of service and merchandise is priced separately.
Itemization
Listing of all goods and services and their prices individually on a Statement of Goods and Services is called
Itemization
Listing of individual goods and services provided with corresponding prices for each is called
Itemization
Sometimes cremated remains can't fit in one container. What should be with each container?
Its own identification and disposition paperwork
in 1844, this person or company featured a 4 post "funeral car" at the New Orleans cotton expo.
James Cunningham
What is the funeral or funeral prayer called in the Islam faith?
Jinazah
This document identifies expectations for a position as well as key responsibilities and tasks that an employee should fulfill.
Job description
Clause in a funeral contract that holds all people signing the contract equally liable for fulfillment of that contract
Join and several liability
Who was the man responsible for the first school held under institutional auspices (Pulte Medical College)?
Joseph H. Clarke
Who was the founder of the Church of Jesus Christ of Latter Day Saints?
Joseph Smith
The records of a business are first written in a book called the
Journal
Jules sets up a pre-need for her mother with the local funeral home. The money paid is placed into a trust company. In this scenario, who is the trustor?
Jules
What were specifically designed so that families that select cremation have the opportunity to divide cremated remains and retain a small portion of cremated remains while the majority of remains are interred, entombed, scattered, or disposed of by other means?
Keepsake urns
What is the Jewish term for the grave?
Kever
The superintendent of the embalming process for the Egyptian was the
Kher-heb
The study of body movement, gestures, and posture.
Kinesics
What is the Jehovah Witness place of worship?
Kingdom Hall
The Greek word meaning basket, coffin, or chest is
Kofinos
Mutual interpersonal expectations, relationships, and interpersonal conformity.
Kohlberg's conventional stage 3
Universal ethical principles.
Kohlberg's post-conventional stage 6
What is the holy book of the Islam faith?
Koran
Which of the following is not a current assest?
Land
Which of the following is a false statement?
Language is objective (it is subjective)
Show a dozen people the same symbol (e.g. national flag) and ask them what it means, and you are likely to get twelve different answers. Like symbols, words can be interpreted in many ways. These statements suggest that
Language is subjective
When should metal caskets be cremated?
Last cremation of the day
Which would not be a necessary item for a crematory inspection checklist?
Last year's cremation log
The origin of the word "hearse" is from
Latin "hirpex" meaning rake or harrow
Generally refer to man-made rules and regulations that govern society and are concerned with conduct.
Laws
A family has their relative cremated. They do not make any further arrangements for the disposition of the cremated remains. The funeral director should
Lay the cremated remains to rest after state time limit expires
An urn can't be lined with _______ as it will prohibit a successful x-ray.
Lead
Billy receives a painting and some jewelry from his mothers estate. Billy would be which type of heir?
Legatee
Who of the following made 750 magnificent anatomical plates?
Leonardo da Vinci
Anything owed by a firm is
Liabilities
This group of accounts are credited to increase
Liabilities and capital
Accounts payable is a/an
Liability account
The reason why ancient Egyptians preserved their dead was for
Life after death
A business structure which combines aspects of partnerships with the limited liability of a corporation.
Limited liability company
Which one of the following is NOT one of the FTCs 6 Mandatory General Price List Disclosures
Limousine availability
Psychologist associated with grief syndrome and grief work.
Lindemann
A view of communication that is described as something one person does to another. (A sender encodes ideas & feelings into a message and then conveys that message, by means of a channel, to a receiver, who decodes the message)
Linear view
What material was the winding sheet made of?
Linen
What type of valuation method, to determine a selling point, is used by calculating the worth the business as if all tangible assets were sold at auction?
Liquidation value approach
For forwarding of remains and receiving remains, the GPL should
List one price for each of these items and describe all services you will provide for the quoted price
Your funeral home hires a trade service to provide and drive a hearse for one of your funerals. This trade service drive would be considered what type of driver?
Livery
Any debts that are not due and payable within a year are called
Long-term liability
When determining whether or not something is ethical, one should
Look at local community standards
A decrease in net worth because of excess of costs and expenses over income is called
Loss
Which religion follows a liturgical form of worship?
Lutheran
Which religion uses geographical divisions known as synods?
Lutheran
The percentage of messages that are self-disclosing are relatively low. Three alternatives to revealing personal facts, feelings, and opinions are _______, equivocating, and hinting.
Lying
Which act regulates warranties on consumer products that do not perform as expected after purchase?
Magnuson-Moss Warranty Act
It is best practice to have the room with all merchandise offerings where?
Main floor
Where is the preferred location of the selection room in the funeral home?
Main level
When the cremated remains are ready to be shipped, what is the best way to make sure they arive safely?
Make sure you have padding to go around the container
A business or company that makes or manufacturers a product is called a
Manufacturing business
A speech that is read word-for-word from a prepared text.
Manuscript speech
How can the USPS know that cremated remains are being shipped?
Mark the identity with a shipping label
The selling price is determined by the cost of an item with an amount added to it. That amount added is called
Mark-up
A reduction of selling price below the original selling price.
Markdown
A process involving the collection and appraisal of market demographics such as mean or median age, income, and primary economic base is called what?
Market analysis
Planning and executing the development, pricing, promotion, and distribution of a firm's goods and services.
Marketing
A study that is used by a business to determine where the potential customers are located is
Markety survey
The difference between merchandise cost and retail selling price.
Markup
Mary, who is charged with a crime, claims that Nick, a government agent, entrapped her. For entrapment to be a valid defense
Mary must not have been predisposed to commit the crime, Nick must have pressured Mary into committing the crime, and Nick must have suggested that the crime be committed
Type of grief reaction when the person experiences symptoms and behavior which causes them difficulty, but they do not see or recognize the fact that these are related to the loss
Masked grief
Worden's theory which includes experiencing symptoms and behaviors which cause difficulty but not attributing them to the loss.
Masked grief
Which fraternal organization will utilize a sheepskin apron and a piece of evergreen during their service rituals for the deceased member?
Masonic Lodge
What is the liturgical celebration of the Eucharist in the Roman Catholic Church?
Mass
What was the first state to set up a Board of Health (1869)?
Massachusetts
Form that indicates pertinent information about a chemical
Material safety data sheet
A society in which women dominate in family decision making.
Matriarchal
What is a building containing crypts or vaults for entombment?
Mausoleum
In a Catholic funeral, if the aisle is too narrow for the casket-bearers to proceed alongside the casket, where should they go?
May move ahead of the casket behind the priest
The maximum payment a funeral director may receive for referring a client to a specific cemetery is
May not receive any payment
With respect to the GPL, the price of the actual cremation of the deceased
May or may not be included in your price for direct cremation
Which of the following is NOT one of the six disclosures on your General Price LIst?
Memorial products price list
A funeral rite conducted without the body present.
Memorial service
Which of the following is NOT one of the six disclosures required on your General Price List?
Memorial service fee
A speech that is learned and delivered by rote without written text.
Memorized speech
Mental suffering resulting from grief, severe disappointment, indignation, wounded pride, etc
Mental anguish
Deliberate act to end the life of a terminally ill person
Mercy killing
A speaker's words and actions.
Message
Excessive written or verbal communication.
Message overload
Excessive written or verbal information.
Message overload
Which of the following is not one of the material used to make Greek coffins?
Metal
If a family chooses to sign a waiver refusing identification of the deceased, what should a funeral practitioner still be concerned about?
Misidentification, and the other deceased's loved ones, and not receiving signatures from all authorizing agents
Any event, person, or object that lessens the degree of pain in grief.
Mitigation
Type of zone that is used for both housing and businesses
Mixed-use zone
The ability to move or be moved freely and easily; the state or quality of being mobile; ability to migrate about social classes
Mobility
Household or family unit formed by two or more nuclear families or friendships
Modified extended family
The gift given by the Dutch that was supposed to resemble a likeness of an apostle (but really didn't)
Monkey spoon
Which of the following was not an early group entering the undertaking business in Europe (16th and 17th centuries)?
Monks
Monster Mortuary, Inc. makes an offer to the owners of the Local Funeral Homes to buy the entire company. The power to revoke the offer rests with
Monster, the offeror, only
All of the following are examples of Kohlberg's stages of moral development EXCEPT?
Moral stage
Handbills for undertakes of the period "rise of English Undertakers" showed grinning skulls and shroud clad corpses, thigh bones, mattocks and pickaxes and hearses. Why?
Morbid preoccupation with grisly side of death pervaded the time
Norms deemed highly necessary to the welfare of a society.
Mores
The FTC Funeral Rule states that, concerning telephone price inquiries, funeral homes
Must give accurate pricing information
What should be eliminated in the construction of wood alternative containers?
Nails, screws, and staples
What information should the funeral director collect from the informant to assist with the arrangement conference?
Name and contact information for the next of kin
What is the entry way into the church called?
Narthex
A national association of black funeral directors which sponsors research, acts as a lobby, and promotes high standards of professionalism.
National Funeral Directors and Morticians Association
Jim based his self-esteem on his wife. When she died, his self-esteem plummeted. Which of Worden's Mediators of the Mourning Process is effecting Jim's grieving process?
Nature of attachment
A city where embalming took place in ancient Egypt.
Necropolis
The OSHA standard concerned with providing information on and averting parenteral injuries
Needlestick Safety and Prevention Act
Failure to exercise ordinary care
Negligence
The choice of surviving family members to have only a graveside service in Reno, Nevada, where their mother lives and has just died whereas they live in Boston, Massachusetts, would be due to what sociological factor?
Neo-localism
The difference between total revenue and total expenses when total expenses are greater.
Net loss
Any excess of current assets over current liabilities is called
Net working capital
Which of the following is NOT one of the normal reaction in Lindemann's symptomology of normal grief
No interruptions in patterns of conduct
The Health Insurance Portability and Accountability Act has which impact on funeral homes?
No specific HIPPA regulations apply to funeral homes
At a removal, it is brought to your attention that the decedent has AIDS. Can you charge extra for the embalming of the decedents body?
No, ADA protects disabled peoples families
Gene does not sell any funeral merchandise at his funeral home. Instead, he sends all of the families he serves to buy funeral merchandise from his neighbors casket/urn store. Would Gene be required to follow the FTC Funeral Rule?
No, Gene sells only funeral services
Your funeral home has employed a funeral director for 20 years. They are becoming unable to hear very well. Is the funeral home required to provide the embalmer with cochlear implants, so they can continue to serve families?
No, cochlear implants would primarily benefit the embalmer in everyday life
A funeral director is paid hourly, has wide discretion in their job, and has a Bachelors Degree. Would this funeral director be exempt form the FLSA overtime standards?
No, they are paid by the hour
An on call apprentice is free to pursue personal activities while on call, as the phones are forwarded to their cell phone. According to the Fair Labor Standards Act, is the funeral home required to pay the apprentice for the entire time they are on call?
No, they are waiting to be engaged
Your funeral home regularly utilizes the services of a trade embalmer. The trade embalmer embalms the bodies in their own facility, uses their own equipment, and performs embalming for other local funeral homes. Is your funeral home required to pay the trade embalmer an hourly wage?
No, they would be considered an independent contractor
A mausoleum notices that a crypt is leaking. To avoid confrontation and causing family trauma, the mausoleum removes the body from the crypt and cleans up the leakage. Is the mausoleum acting in a legal manner?
No, unauthorized disinterment is illegal under both statue and common law
A force that interferes with the process of communication.
Noise
In the early stages of developing a counseling relationship, it is important for the counselor to be
Non judgemental
Which one of the following would be an exception to the FTC Funeral Rules prohibition against tying arrangments
Non-declinable basic service fee
Establishing a rapport with the client, appraising the clients problems, and accepting the clients attitudes and feelings are factors specifically associated with which style of counseling
Non-directive
When the funeral director is only agreeing that amounts paid on the contract, plus accruals, will be applied toward the price of the funeral, the contract is said to be
Non-guaranteed
What is the form of worship that has the scriptures as its central element?
Non-liturgical
Which is a form or order of worship having the scriptures as the central element with the actual order of worship determined by the local congregation and clergy?
Non-liturgical
If someone's culture is absent of a focus on the worship of a god or gods, it is considered to be
Non-theistic
Funeral rite that deviates from the normal or established custom.
Non-traditional funeral rite
Communication which is expressed by posture, actions or facial expressions.
Non-verbal communication
We communicate to satisfy various goals or needs. Which of the following is characterized by this quote? - "Communication is the most widely used approach to satisfy instrumental goals; getting others to behave as we want." 1. Identity needs 2. Social needs 3. Physical needs 4. Linear needs 5. None of the above
None of the above
According to your text, when presented with conflicting verbal & nonverbal messages, communicators are more likely to rely on the _______ ones.
Nonverbal
When presented with conflicting verbal & nonverbal messages, communicators are more likely to rely on the _______ ones.
Nonverbal
Kinesics, proxemics, and territoriality are studies of human behavior that provide insight into
Nonverbal communication
An established standard of behavior maintained by a society.
Norms
Kay contracts to sell her casket business to Larry. Larry builds an addition to his funeral home in which to display the caskets. Kay's later attempt to cancel the contract is
Not effective because Larry has detrimentally relied on Kay's offer
Mike and National Casket Supply (NCS) enter into an oral contract under which Mike agrees to design caskets for NCS for two years. This contract is
Not enforceable
Joy and Karl contract for the sale of Joy's prize-winning show dog for $1,000. Unknown to either party, the dog has died. Karl is
Not required to pay due to the mutual mistake
A customers written promise to pay a sum of money to the business at a future date is called
Note receivable
A married couple and their unmarried children living together.
Nuclear family
Landowner's use of property which interferes with another's use of their own property
Nuisance
An oral will is termed
Nuncupative
Which of the following should be the first cremation of the day?
Obese cases
This federal act was enacted to enforce workplace safety and training
Occupational Safety and Health Act
Stage of psychoanalytic development in which Freud believed children developed a superego
Oedipal
Under which area of management would a manager maintain proper personnel records?
Office
The overall management of a corporation is the responsibility of its
Officers
When can a funeral profession consider the family served?
Once the cremated remains have been verified and returned to the legal authorizing agent(s)
Under what condition can a Veteran's Burial Benefit be paid directly to the funeral home?
Only when the funeral expense is unpaid
What is defined as the degree to which light is reduced when viewed through a smoke plume or visible emissions?
Opacity
What is the female organization associated with a Masonic Lodge?
Order of Eastern Star
Written laws enacted by cities and townships
Ordinances
The Egyptian god of the underworld was known as
Osiris
The god of the underworld in Egyptian culture was?
Osiris
The placement of cremated remains in a communal repository requires an
Ossuary
Act that completely disregards proper conduct and transcends the bounds of common decency
Outrageous Act
A check that has been issued but has not yet been paid is a/an
Outstanding
A liability is something a funeral directore
Owes
What must be removed before a cremation takes place?
Pacemaker
Why do many funeral service professionals discourage shipping internationally?
Package is difficult to track once it leaves the United States
A pricing method which groups together selected services and/or merchandise.
Package pricing
What is the Buddhist place of worship called?
Pagoda
What is the name given to a symbolic cloth covering placed over the casket?
Pall
Generally speaking, it is important that funeral contracts be entered into with person that is/has
Paramount right of disposition
Expressing a though or idea in an alternate form, especially to achieve greater clarity.
Paraphrasing
Statements that reword the listener's interpretation of a message are commonly termed _______. Sometimes this type of response will reflect the speaker's ideas or feelings.
Paraphrasing
Statements that reword the listener's interpretation of a message are commonly termed _______. Sometimes this type of response will reflect the speaker's ideas or feelings. (E.G. Speaker - "I'd like to go, but I can't afford it." Listener's response - "So if we could find a way to pay for you, you would be willing to come. Is that right?")
Paraphrasing
Wolfelt states that his communication skill involves giving the speaker undivided attention
Paraphrasing
What is a vigil service associated with Eastern Orthodox funerals called?
Parastas
Materials utilized for construction of containers appropriate for cremation would be
Particleboard and wood
A business formation that consists of two or more people that have combined their resources to carry on as co-owners of the lawful enterprise.
Partnership
A society in which men dominate in family decision making.
Patriarchal
Anyone - person or company - who is to receive payment on a promissory note, check, draft or money order is a
Payee
Peak Professionals orders goods from Quick Stock Company. Peak plans to market the goods to consumers generally. Quick identifies the goods. Before they are shipped to Peak, an insurance interest in the goods exists in
Peak and Quick, but not consumers generally
John dies without a will. After administration of his estate, each of his 4 surviving children receive $1,000, while the 2 children of his dead son Bob receive $500 each. The distribution to Johns children is an example of what type of intestate succession?
Per capita
To scatter remains, the family needs to require a
Permit
Roger's approach in which a non-directive method of counseling which stresses the inherent worth of the client and the natural capacity for growth and health is utilized.
Person (client) centered
The person appointed by a court to oversee an estate is the
Personal representative
A special fund for use in disbursing small sums of money is called a
Petty cash
Currency and coin kept in small amounts for payment of incidentals is called
Petty cash
The common name for a strong irrational fear that is difficult to eliminate is
Phobia
Which was not one that performed personal service in funeral care during the 19th century?
Physicians
According to Maslow, these needs must be met before all others
Physiological
Which casket is a softwood?
Pine
The highness or lowness of one's voice.
Pitch
You have a keepsake urn and the cremated remains are ready to be transferred. What should the funeral director do?
Place the cremated remains in a plastic bag and place them in the keepsake urn
The Christian practice of Viaticum was patterned after the Greek procedure of
Placement of a coin in the mouth of the deceased
Ability of state legislatures that allows them to create laws for the protection of the public
Police power
A society whose economic system is engaged primarily in the processing and control of information.
Post-industrialization
OSHA requires funeral homes to post which one of the following in areas where employee notices are normally posted
Poster 2203
The process of ledger recording of information is called
Posting
"I'm kind of disappointed," "I probably should not say this, but...," "Well, we could try this idea," these statements are examples of
Powerless speech mannerisms
"I'm kind of disappointed." "I probably should not say this but..." "Well, we could try this idea..." These statements are examples of
Powerless speech mannerisms
Bill makes decisions about what is right and wrong based on what is best for him. Bill would be in what stage of Kohlberg's Ethical Development?
Pre conventional
If a person complies with the laws of his or her community solely because of fear of going to prison, which stage of Kohlberg's moral development are they complying with?
Pre-conventional stage
What is the stage of moral development in which the individual is characterized as not understanding the rules or feeling a sense or obligation to them; wanting only to experience that which is good or pleasant or to avoid that which is painful?
Pre-moral
Stage of Gilligan's Ethic of Care in which individual survival is the goal
Preconventional
Which of the following is not an element of the listening process? (E.G. components of listening)
Preoccupation
Which of the following is not an element of the listening process? (e.g. components of listening)
Preoccupation
A method used by management to establish the selling price for services and merchandise.
Price determination
What is another word for prayer rail, kneeler, or a kneeling rail?
Prie Dieu
Where the actual cremation takes place describes what term?
Primary chamber
The combustion process involves two phases, _______ in the ignition chamber and _______ where products settle and remaining gases discharge from crematory stack.
Primary combustion; secondary combustion
The first black embalmer was
Prince Greer
The Public Accommodations aspect of the ADA has less strict standards for buildings built
Prior to 1993
According to the FTC Funeral Rule, the casket price list must be given to consumers
Prior to the funeral director showing caskets to the consumer
Who are those that transport only in particular instances and only for those they choose to contract with such as funeral home vehicles and livery?
Private carrier
A cemetery owned and used by the Catholic Church for the burial of its parishioners would be considered a
Private cemetery
A corporation owned by stockholders from the general public who are not part of a certain profession
Private corporation
The process of administering the decedents estate
Probate
Legal cases involving the property of a deceased person are conducted in
Probate court
If cremation rates in a particular area is increasing, a funeral home may want to consider adjusting what?
Product mix
Under the Fair Labor Standards Act, which of the following may be denied overtime when working more than 40 hours per week?
Professionals and administrators
The attribution of one's unacceptable thoughts, feelings, or behaviors to another.
Projection
A written promise to pay money to another person or business at a specific or determinable time is a/an
Promissory note
The sole owner of a business is the
Proprietor
The use of space to non-verbally communicate
Proxemics
Giving the appearance of listening.
Pseudo listening
Giving the appearance of listening.
Pseudolistening
Counseling which is specific to certain situations and can only be done by specially trained physicians or psychologist.
Psychotherapy
The Americans with Disabilities Act describes businesses providing goods and services to the public as
Public accommodations
One person speaking with limited verbal feedback.
Public communicaiton
One person speaking with limited verbal feedback.
Public communication
Actions taken by a business entity in promoting goodwill between the organization and the public, the community, its employees and customers.
Public relations
Awarded damages meant to punish a defendant
Punitive damages
Damages assessed to punish a wrongdoer are
Punitive damages
A book for recording the buying of goods on credit is called a
Purchase journal
The ADA describes employees who have the required qualifications for the job and are able to perform the essential tasks of the job with minimal accommodations as
Qualified individuals
Pre-need trusts that allow for the trust to pay the income tax on the interest
Qualified trust
An incentive offered to a buyer that results in a decreased cost per unity of goods or materials when purchased in greater numbers.
Quantity discount
Jim dies and has no family. His estate would have primary liability to pay for his funeral based on the concept of which type of contract?
Quasi
In legal terminology, a dead human body is considered
Quasi-property
Legal theory of the status of a dead body that states that a body is not property, but does come with rights and responsibilities attached to it
Quasi-property Theory
What is a teacher or ordained leader in the Jewish faith called?
Rabbi
"Hirpex" the Latin meaning is
Rake or harrow
The speed at which a speaker utters words.
Rate
The computation of financial data to analyze and compare a firm's economic performance and to expose business risks.
Ratio analysis
What is the proper title for an officiant of the Christian Science faith?
Reader
The Public Accommodations aspect of the ADA states that barrier removal need not put undue strain on the finances and practices of the business. The ADA describes this as
Readily achievable
Countering irrational guilt responses by placing them in real-life situations
Reality checking
The FTC Funeral Rule requires that the General Price List contain all of the following EXCEPT the
Reason for embalming
Psychological needs of the bereaved include
Receiving emotional support
The purchase journal is used for
Recording purchase of an article on credit
According to the OSHA Bloodborne Pathogen Standard, containers used to store and transport infectious waste must be labeled this color
Red
Which of the following describes cremation?
Reducing the body to inorganic bone fragments
Returning to more familiar method of coping.
Regression
Bill offers to sell his mortuary to Dina for $100,000. Dina replies, "The price is too high. I will offer to buy it for $90,000." Dina has
Rejected the offer and made a counteroffer
The _______ dimension of interpersonal communication is characterized as statements made about how parties feel toward one another. These messages deal with social needs such as control, affection, or respect.
Relational
The use of words such as "fast and slow" & "short and long" are examples of _______. Without further explanation, the use of these words can lead to communication problems.
Relative language
Words that gain their meaning through comparison.
Relative terms
No moral judgment can do more than reflect the customs of the society in which it is made.
Relativism
What is a culturally entrenched pattern of behavior made up of sacred beliefs, emotional feelings accompanying the beliefs, and overt conduct, presumably implementing the beliefs and feelings?
Religion
You must place three disclosures on your Statement of Funeral Goods and Services Selected. They should be set out, word-for-word, exactly as the Rule prescribes. Which of the following is NOT one of these three disclosures?
Religious requirements
Recollecting and telling of past experiences with the decedent
Reminiscing
What invention includes a beautiful exterior casket shell with a removable insert?
Rental casket
Kelly is a casket salesperson. Kelly commits fraud if, to make a sale, she
Represents as a fact something that she knows is untrue
The act of blocking threatening material from the consciousness.
Repression
If a family is adamant about not viewing the deceased, what should the next step be?
Request a waiver be signed releasing the funeral provider of liabilities of misidentification
According to the FTC, if a client family buys a casket from a third party, what can the funeral director do?
Require the family to be responsible for any defects
Just because the body was cremated, a funeral director should always have what kind of attitude towards the cremains?
Respectful and dignified
When a company buys a product from another business and sells it to its customers it is referred to as a _______ business.
Retailer or merchandising
Chamber specifically designed for the cremation of a dead human body
Retort
What is an agreement which may be terminated by the purchaser at any time prior to the death of the beneficiary with a refund of the monies paid as prescribed by state law?
Revocable contract
John sets up a pre-need contract that can be cancelled at any time, but may require future payments for services contracted for. What type of pre-need did John set up?
Revocable non-guaranteed
Choose the person instrumental in spurring interest in disinfection of remains via chemical embalming. (He went to Europe to study effects of chemical embalming on sanitation.)
Richard Harland
Legal tenant that states that all people are entitled to a dignified final dispositon
Right of Decent Burial
The Right of Disposition that gives person with Paramount Right of Disposition the power to bar others from attending the services
Right to Control the Funeral
"S" shaped molding that is a pertinent part of the casket cap
Rim (ogee)
Which of the following was not one of the Greek styles of graves?
Roadside benches
The first national convention was held in which city?
Rochester, NY
Person-centered counseling is also referred to as
Rogerian counseling
Psychologist which stressed person centered or client center counseling.
Rogers
Part of the caskets interior, which lines the rim and surrounds the cap panel.
Roll
The LIbitinarius was the "head undertaker" for which of the following?
Romans
Who developed the grand columbaria, containing niches for urns to house the cremated remains?
Romans
Although faith and religious beliefs continue to influence death practices, in ancient _______ we begin to see the development of an independent funeral industry.
Rome
What should be considered for business location?
Room for expansion
After selecting a third party crematory to work with, where should files and records be kept?
Safe place in the funeral home
Documents that contain chemical makeup, flammability and manufacturer information on hazardous substances
Safety data sheet
A temporary owner's equity account used to record the earning of revenue.
Sales
_______ is important to consider when selecting what merchandise a funeral home should continue to offer.
Sales frequency
The person who introduced cavity embalming by the trocar method
Samuel Rogers
Burial within the roman city walls was prohibited because of
Sanitation
The wealthy Egyptian was placed in a _______ after being embalmed.
Sarcophagus
What word means "body eating"?
Sarcophagus
Which of the following practiced "fire burial" by torching a ship with the body on board?
Scandinavians
Wood caskets contain component parts made of metal, which of the following fit this description?
Screws, hinges, spring system
Which part of a cemetery is larger?
Section
From largest to smallest, what is the correct order in a cemetery.
Section, block, lot, grave
The Johari Window is a devise that measures
Self disclosure
The relatively stable set of perceptions each individual holds for himself or herself.
Self-concept
The Johari Window is a devise that measures
Self-disclosure
The process of deliberately revealing information about one's self that is significant and that would not normally be known by others.
Self-disclosure
The degree of regard a person holds for himself.
Self-esteem
Deals with the meanings of words.
Semantics
Piaget believed that children at this stage of Cognitive Development would have no concept of death at all
Sensorimotor
It is common for state laws to require disposition permits to accompany and be affixed to the urn or other container containing cremated remains. If the cremated remains are in more than one container, where do the permits need to go?
Separate copies should accompany each container
When a business provides a particular service to its customers it is aptly referred to as a _______ business.
Service
The legal requirements disclosure on the Statement of Funeral Goods and Services Selected indicates you will explain, in writing, all of the following EXCEPT
Service requirements
Bowlby believed that grief was a natural reaction to a/an
Severed attachment
Which under officer of the church became responsible for the church's burial site?
Sexton
What is the Jewish Sabbath called that begins at sundown Friday and ends at sundown Saturday?
Shabbat
The assumption of blame directed toward ones self by others is called
Shame
The predominant feeling associated with suicide
Shame
The external expression of emotion.
Shock
In the Jewish faith, what is the 30-day mourning period?
Sholoshim
The Embalming item price on the GPL
Should include all service fees and any equipment or facility charges for providing this service
Moral principles that vary with circumstances
Situational ethics
Type of loneliness caused by the feeling of having no friends or support
Social
Which of the following is not required on the cremation authorization form?
Social Security number of deceased
People are relatively unknown to the larger community
Social anonymity
Those elements of society that impact change.
Social dynamics
An event that allows people to share something of which they have in common.
Social function
An organized pattern of beliefs and behaviors centered on basic social needs.
Social institution
Movement of individuals or groups from one position in a society's stratification system to another.
Social mobility
Which one of the following is NOT a protected class covered by Title VII of the Civil Rights act?
Social status
The structured ranking of entire groups of people according to rank, caste, or class that perpetuates unequal economic rewards and power in a society.
Social stratification
The lifelong process through which people learn attitudes, values, and behaviors appropriate for members of a particular culture.
Socialization
What is enculturation also referred as?
Socialization
Type of loss in which people act as if the loss did not occur
Socially negated
The structure of relationships within which culture is created and shared through regularized patterns of social interaction.
Society
The systematic study of how biology affects human social behavior.
Sociobiology
The systematic study of the relationship between the individual and society and of the consequences of difference.
Sociology
This type of wood comes from gymnosperm trees and are coniferous, cone bearing, and usually lighter than most woods
Soft wood
A business that is owned by one person is classified as a
Sole proprietorship
A one owner business, the owner is responsible for reporting business income or loss on their own personal income tax.
Sole proprietorship
After the administration of an estate, there is $5,000 left to distribute to the heirs. This estate would be described as being
Solvent
A man dies, leaving behind his ex-wife, an adult son from a previous marriage, a brother and both parents. Under the General Rule of Priority, who has the Paramount Right of Disposition?
Son
A book for entry of a particular type of transaction is a/an
Special journal
The OSHA Hazard Communications Standard states that employers are required to keep documentation on which one of the following?
Spills of hazardous chemicals
The following question refers to The Gibb Categories of Defensive and Supportive Behaviors. Which of the following is an example of a supportive behavior?
Spontaneity
Jon is going on safari in Africa. He sets up a power of attorney that gives his daughter the power to handle all of his affairs, but only in the event that he does not return from the trip within a month. What type of power of attorney did Jon set up?
Springing general
What is the final discharge point where the products of combustion are released to the environment?
Stack
Not listening because he/she is only interested in what he/she has to say.
Stage hogging
What type of material should identification medallions should be made of?
Stainless steel
A person owning a corporation's stock is called a
Stakeholder
Legal doctrine that is the basis for case law
Stare decisis
The main source for funeral service regulation
State legislature
Which of the following will provide funeral directors and assist the funeral professional in understanding the determination of who actually has the legal right of disposition
State statutes
"You can always count on Wesley." This statement is an example of
Static evaluation
It is believed that the first cremation took place during the early
Stone Age
At the conclusion of a Greek Orthodox funeral service, the congregation will pass by the casket and?
Stop to kiss the icon
Social positions we occupy relative to others.
Stratuses
Exhaustion, irritability, detachment, and impatience are all characteristics of what?
Stress and burnout
Which one of the following classes of employee would be exempt from the Minimum Wage provisions of the FLSA?
Student workers
Which of the following is not a common material used for the construction of cremation containers inlcude
Styrofoam
Which of the following is not an acceptable container for cremation?
Styrofoam
A segment of society that shares distinctive pattern of mores, folkways, and values that differs from the pattern of the larger society.
Subculture
Rerouting of emotion to culturally or socially beneficial purposes.
Sublimation
What seems to be a crucial element in retaining employees?
Successful onboarding process
"You are right - the landlord is unfair." "I'm here if you need me." "I don't care what your boss said: I think you did a good job." These statements are examples of a/an
Supportive response
Suppression - the conscious postponement of addressing anxiety
Suppression
The self-inflicted cremation of a Hindu woman is known as
Suttee
A gesture, object, or word that forms the basis of human communication.
Symbol
Deals with the arrangement of words in a sentence.
Syntax
Prohibited or restricted by social custom.
Taboos
A funeral director can best help the bereaved by saying which one of the following?
Talking about it can help
What is a prayer shawl worn by men during the Mourning Prayer service in the Jewish faith?
Tallith
Jewelry, cash and cars would all be considered to be what type of estate property?
Tangible personal property
According to the Cremation Association of North America (CANA) a receptacle for cremated remains until a permanent container is acquired is the definition of a/an
Temporary container
What type of urn is best when air travel with the cremated remains is chosen by the family?
Temporary urn
The time an owner allows for the payment of a sale is a/an
Terms
Bill sets up an instrument that, upon his death, will transfer all of his assets to a banking service that manages the estate for his son. Bill has just set up a/an
Testamentary trust
The study of death and dying.
Thanatology
The study of death is called
Thanatology
The old Jewish custom of "watching" or waking the dead was rooted in what genuine concern by relatives and friends?
That no person be buried alive
What agency has the responsibility to accredit colleges and programs of mortuary science or funeral service education?
The American Board of Funeral Service Education
Application for Military Sea Burial is made to
The Burial at Sea Coordinator
Federal law commonly known for minimum wage, overtime pay, child labor, record keeping, and special minimum wage standards
The Fair Labor Standards Act
Which organization is responsible for the development and administration of the National Board Exam?
The International Conference of Funeral Service Examining Boards
The "splinter group" devoted to giving better service to its individual members by customer follow up is
The Order of the Golden Rule
If you do not list the retail price of each casket on your General Price List, you must prepare a separate printed or typewritten Casket Price List (CPL). The CPL must contain all of the following EXCEPT
The address of your business
Who has the right to include and exclude people from viewing the body?
The authorizing agent
The legal definition of a dead body
The body of a human being deprived of life but not yet entirely disintegrated
In the absence of a document conferring right to disposition, the right to control disposition extends first to
The decedent's surviving spouse
Best Practice Crematorium agrees to hire Melanie for one year at a salary of $500 per week. When Best Practice cancels the contract, Melanie spends $100 to obtain a similar job that pays $450 per week for a year. Melanie is entitled to recover
The difference between the wages of the two jobs and $100
What is the definition of Ethics?
The discipline dealing with moral duty and obligation
Which of the following is required identifying information on the GPL?
The effective date of the price list
In determining whether a person is an employee or an independent contractor, factors considered by the Internal Revenue Service include
The extent of the direction and control exercised over the person's work, who supplies the tools used by the person, and how the person is paid for the work
If a family member dies outside the U.S. who is responsible to pay for the return of the remains?
The family
Which of the following is NOT considered part of the checklist to assist achieving a dignified experience for the identification viewing?
The family has not been informed of what to expect regarding the condition of the body?
When cremation is selected the funeral director should insist the family do what?
The family should select two containers, a cremation container and an urn
There are two different types of crematory designs, the retort design and the in-line design. What is the primary difference between these two designs?
The flow of gasses during operation
Which of the following is not one of the sixteen goods and services that must be separately itemized on the General Price List?
The flower car
Levaya (Jewish)
The funeral
Which document is given tot he family for them to keep is?
The general price list
Do unto others as you would have them do unto you.
The golden rule
Legally, final disposition must always be made in a manner that is acceptable to
The public
What lines the interior of the crematory?
The refractory material
When a person purchases a cemetery plot, they are purchasing
The right to use the plot
The insect that buried its eggs in dung to have them hatch, signifying to the Egyptians new life from corruption, was?
The scarab beetle
The most significant contribution of Roman practice to modern funeral practice was
The secular undertaker
Which of the following must be described in the GPL under the direct cremation required itemized price?
The services and container provided for each price
The final discharge point where the products of combustion are released to the environment?
The stack
An embalmer wears a formaldehyde detection badge for 15 minutes during an embalming. The results of the test indicate formaldehyde levels at 0.76 ppm. Which one of the following statements would be true concerning these test results?
The test passed as the Permissible Exposure Limit was not reached
Funeral homes may be held liable for their aftercare programs if those programs are held out to be
Therapy
Which of the following is NOT true regarding the use of facilities and staff for a memorial service?
This is a charge for a commemorative service with the body present
The Cash Advance Items disclosure on the Statement of Funeral Goods and Services Selected says if you charge for purchasing a cash advance item, or if you receive and retain a rebate, commission, or trade or volume discount for a cash advance item
This is your privilege as a funeral home operator
Who was the "Father of American Embalming"? He embalmed many of the Civil War dead and spurred interest in the art.
Thomas Homes
For the ancient Egyptian, there were (was) _______ major methods of embalming.
Three
Which of the following forms of behavior illustrate REGRESSION by an adult
Throwing a temper tantrum
A man calls the funeral home to get information about pre-needs. He sets up an appointment on Monday, at his house, to set up a pre-need. After setting up the pre-need contract, the man would have until midnight of which day to cancel the contract, according to the FTC Cooling Off Rule?
Thursday
What are three elements of the cremation process deemed critical for the successful combustion that takes place in the secondary burner?
Time, temperature, and turbulence
Which Act makes it illegal to discriminate against someone because of that person's race, color, religion, sex, national origin, age, disability, or genetic information?
Title VII of the Civil Rights Act of 1964
You must show the Outer Burial Container Price List
To all persons asking about outer burial containers or their prices
You must show the Casket Price List (CPL)
To anyone who asks in person about the caskets or alternative containers that you offer or inquiries about their prices
The practice of burying clergy with their feet to East was so they would rise first at Christ's coming to help with what?
To assist Christ in gathering the flock
Which was not a goal which caused the change from the early coffin to the modern casket?
To avoid depleting scarce wood resources
The function of the Conference of Funeral Service Examining Boards is
To make examinations for licensing boards
Why were torches carried at the head of the procession of the early Christians?
To show progression of a victorious combatant in God's eye
Worden states that families are better able to cope with deaths of its members if the family
Tolerates the expression of emotion
What is the general term designating a place suitable for the reception of a dead human body?
Tomb
Where is the union located when you place the flag on the casket?
Top left hand corner over the left shoulder
"Funeralis" is the Latin term for
Torch light procession
Unintentional violation of a persons rights
Tort
An organization that carries material interest as its primary motive (rather than insure clientele of high moral standards of its members) is known as
Trade organization
Which of the following is NOT one of the required itemized prices on the GPL?
Traditional service with cremation
Which of the following is NOT one of the six areas that The Funeral Rule specifically prohibits misrepresentations?
Transportation
Which of the following is NOT one of the six disclosures required on your General Price List?
Transportation service fee
Cremated remains are dispensed into a superficial trench in the soil and subsequently covered defines what term?
Trenching
A partnership is not a legal entity for most purposes.
True
According to GAAP, a business is accounted for as a separate entity, separate and distinct from its owners.
True
An incoming partner is liable for partnership debts contracted before his entry into the business.
True
Expenses incurred but not yet paid are called accrued expenses.
True
If the credit balance exceeds the debit balance in the income statement columns, the difference is net income for the period.
True
Increases in all liability accounts are recorded by credits.
True
Making even small disbursements from cash receipts weakens internal control over cach.
True
Partnership property is not protected against the creditors of one partner.
True
Revenues usually increase both assets and owner equity.
True
The balance sheet lists the assets of a business and the claims against those assets.
True
The ending inventory of merchandise of one fiscal period is always the beginning inventory of the next period.
True
The gross profit method may be used to estimate the cost of inventory without the taking of a physical inventory.
True
The left side of all accounts is referred to as the debit side.
True
The mechanics of double-entry bookkeeping require that for each transaction, total debits be equal in amount to total credits.
True
The net worth of a firm is equal to its owner equity.
True
The purposes of the purchases account is to accumulate and summarize the cost of merchandise purchased during the period.
True
Theoretically, a bad debt becomes an expense when it is discovered to be uncollectible.
True
In order to consistently maintain and improve their ability to communicate with the community, the funeral director must always be conscious of the basic
Trust
An interior style used in caskets that creates small raised puffs.
Tufted
A funeral home requires the purchase of one of their caskets before they will provide services. This type of requirement is called a
Tying arrangement
Which classification of wastes has the description of human and animal remains consisting of carcasses, organs, and solid tissue wastes from farms, laboratories, and animal pounds?
Type 4
Which classification of incinerators is described as crematory and pathological incinerators?
Type VI
The supreme law of the United States
U.S. Constitution
Which service will ship cremated remains?
USPS Priority Mail
Which of the following is NOT a distinct role of the funeral service counselor in helping a bereaved family gain insight into problems and discovering ways of coping with problems
Ultimate decisions of funerals should be by funeral directors
When should a funeral home inspect a third party crematory?
Unannounced, annually
Which of the following was not an early function of the Barber-Surgeon?
Undertaking
The rules of business transactions are contained in the
Uniform commercial code
A method of price quotation in which one price includes both service and casket.
Unit pricing
United Federal Services employs Vic as a driver. While driving a United hearse within the scope of employment, Vic negligently causes an accident in which Wendy is injured. Wendy can recover from
United or Vic
OSHA dictates that embalmers should treat all bodies as if they had deadly infectious diseases. This theory of body treatment is called
Universal precautions
The concept that embalmers should treat all bodies as if they died of infectious diseases
Universal precautions
A coalition of schools associated with "degree granting" institutions (public sector).
University Mortuary Science Education Association
Living patterns that reflect a high density of people in a relatively bounded space.
Urbanization
"A receptacle designed to permanently encase the cremated remains can take many forms and be constructed using numerous materials" defines what term?
Urn
The Cremation Association of North America (CANA) a receptacle designed to permanently encase the cremated remains.
Urn
Which one of the following is NOT one of the FTCs 16 Mandatory Goods and Services
Urn price range
Which of the following is NOT one of the required itemized prices on the GPL?
Use of facilities and staff for a reception
What form would be used to obtain a flag for a deceased veteran?
VA 27-2008
A collective conception of what is considered good, desirable, and proper (or bad, undesirable, and improper) in a culture.
Values
Type of agreement allowing employers to pay 1/2 regular rate of pay for overtime
Variable work week
Permit that allows a proposed building to be built in a zone that would not normally permit that type of structure to operate
Variance
Although many nonverbal behaviors are universal, their use and significance
Varies from one culture to another
On the death certificate, the cause of death which indicates heart failure would be?
Ventricular fibrillation
The two most common forms of communication may be referred to as
Verbal and non-verbal
What are the ritual garments worn by the clergy?
Vestments
Prohibits discrimination against protected veterans by covered federal contractors and subcontractors.
Vietnam Veterans' Readjustment Assistance Act of 1974
The first to adopt a regulatory bill to set up boards and develop licensure and educational requirements for embalmers
Virginia
Value theory that bases right and wrong on the morality of the actor
Virtue ethics
Where did Dr. LeMoyne perform his first cremation?
Washing, Pennsylvania
A normal somatic disturbance in grief is
Weakness
Black bands worn on arms of gentlemen in mourning were called
Weeper's bands
When does the FTC Funeral Rule NOT apply to pre-need arrangements?
When pre-need contracts were entered into before the Rule went into effect in 1984
When a body is received at the funeral home a record should have all of the following EXCEPT
When the apprentice was called
The verification of identification of the deceased begins at the place of death and ends
When the authorized family members receive the container holding cremated remains and at the place of final disposition
When is it alright to take a photograph for identification purposes?
When the authorizing agent(s) have given written permission
Which of the following colors was most popular as a Christian mourning color?
White
Who said, "Show me the manner in which a nation or community cares for its dead and I will measure with mathematical exactness the tender mercies of its people, their respect for the laws of the land, and their loyalty to high ideals."?
William Gladstone
Dionysus was the Greek god of
Wine
Dionysus was the god of
Wine
The following are "green" terms associated with containers except
Wintergreen
In a Catholic funeral, how are deceased nuns placed?
With their feet toward the altar
In a Catholic funeral, how are the deceased laypersons placed?
With their feet toward the altar
In a Catholic funeral, how are deceased priests placed?
With their head toward the altar
Which one of the following men was the greatest of physiologists, and injected colored solution into the arteries to support his theories concerning circulation?
Wm. Hunter
Who is considered to be the originator of the injection technique of preserving human remains?
Wm. Hunter
According to who are empathy, respect, warmth and caring, and genuineness characteristics of an effective funeral director?
Wolfelt
Gilligan's Ethic of Care was developed to describe the ethical development of
Women
The most popular material used in the making of burial receptacles during the 1800's in America.
Wood
Urns made of what material are considered to be warm, beautiful, and unique?
Wood
Which of the following is the best casket to cremate?
Wood
Which of the following psychologist came up with the idea of four tasks of mournign?
Worden
Insurance covering employees for on-the-job injuries is called
Worker's compensation insurance
Which of the following is NOT an example of an open-ended question?
Would you describe yourself as a self-motivating, detail oriented person?
In the Jewish faith, what is the anniversary of the death?
Yahrzeit
In the Jewish faith, what is the skull cap worn by the men at temple services and funeral services?
Yarmulke
At a graveside service, you line the pallbearers up to move the casket. Without instruction, the pallbearers move the casket to the grave. When putting the casket down, one of the pallbearers falls into the grave, injuring themselves. Can the funeral home be held liable for the injury?
Yes, no instruction was given to pallbearers
At a funeral, your limousine breaks down. You ask the pastor if he would drive the family to the cemetery in his own car, making sure to describe the route to the cemetery and instructing him to follow the coach. Along the way, the pastor runs into an abutment, injuring his passengers. Could the funeral home be held liable for the pastors accident?
Yes, pastor was an agent driver
You bury the wrong body in a family grave. The family, being very upset, threatens to sue the funeral home. Does the family have grounds for a lawsuit?
Yes, you committed the tort of loss of body
Which of the following is TRUE regarding the required itemized section titled hearse?
You can use any pricing method for the use of the hearse, such as a flat fee, an hourly charge, or a mileage charge
Which of the following is TRUE regarding the required itemized section titled limousine?
You can use any pricing method for the use of the limousine, such as a flat fee, an hourly charge, or a mileage charge
Which of the following is NOT true regarding the required itemized section titled casket prices?
You must always list the prices of individual caskets on your general price list
Which of the following is NOT true regarding the use of facilities and staff for viewing itemized item?
You must change a flat fee for this item
Which of the following is NOT true regarding the use of facilities and staff for a funeral ceremony?
You must list two separate charges relating to a funeral ceremony, such as one for the facilities and another for the staff
The embalming disclosure on the Statement of Funeral Goods and Services Selected says all of the following EXCEPT
You must pay for embalming even if you did not approve of the procedure
A verbal offer of a GPL is not enough
You must physically offer consumers a GPL that they can keep and take home with them
Which of the following is NOT true regarding use of equipment and staff for graveside service?
Your charge for this service does not need to include both staff services and any equipment you may provide (such as tent and chairs)
Municipal ordinances dictating types of building usage within particular geographic areas of the municipality
Zoning regulations
