BA 101 - week 4 ch. 9 production & operations management e-textbook questions (i got wrong)

ISO _ refers to international quality management assurance standards

9001

What certification does the European Union demand in order to do business with companies?

ISO 9001

overall company quality is outlined by the standards set by the _ _ _ quality award

Malcolm Baldrige National

PERT charts allows managers to identify the _ _ of a project by illustrating the sequence of tasks that takes longest to complete

critical path

Using less human effort, less manufacturing space, less investment in tools, and less engineering time is the basic premise of

lean manufacturing

the birth of information technology such as texting and email is giving firms and employees increased flexibility to choose _ while staying competitive

locations

when assembly is complex, a(n) _ layout is more useful since teams of workers combine to create the product

modular

the deming cycle is a(n) _ control method geared toward finding errors _ they happen

quality, before

climate, schools, and crime are all _ of _ issues to be considered when locating a business

quality, life

moving products quickly and at the lowest possible cost to customers in order to remain competitive is known as

time to market