BA 201

collective bargaining

Fringe benefits are often established through ______________.

procedures

Tanya is the new human resources manager of a $10 million manufacturing company. She has written a policy to address the attendance problem the company is experiencing with its factory workers. The policy should include ________ which will describe exactly what actions will be taken if employees have high absenteeism.

build organizational performance capacity through people

The goal of human resource management (HRM) is to ________.

has no project management.

The major difference between a matrix structure and a team structure is that a team structure ________.

social entrepreneurship

Andrew Youn started the One Acre Fund which provides small loans to Kenya's poor families to help them "grow their way out of poverty." This is an example of ________.

may be based on statistical analysis of historical data

Forecasts about the future _________.

change

Kurt Lewin's three-phase process of planned change identifies the stages of unfreeze, ________ and refreeze

Feedforward control

Managers use ________________ prior to employee activity.

concurrent control

Managers use ________________ while employees are engaged in activity.

informal structure

Nancy and Tosha work for the same company but in different departments. Neither of them report to each other. However, they frequently interact at work, have lunch together, help each other, and often meet after work for a drink. They have developed a friendship apart from their official relationship. This relationship is an example of a(n) ________

lower costs and flexibility.

Network structures are valued because they can offer _______.

reverse discrimination

Often, white males claim that preferential treatment given to minorities in a particular situation interferes with their individual rights. This is an example of ________.

feedback control

Managers use _____________ after employees have finished their work.

maintains

The process of human resource management attracts, develops, and ________ a talented and energetic workforce.

transformational

A major and comprehensive redirection of a company is called a(n) ________ change

provides job candidates with positive and negative aspects of the job

A realistic job preview _________.

procedure

A rule describing exactly what process to follow in a specific situation is called a ________.

core competency

A special strength that an organization does well in comparison to competitors is called ________.

transnational

A strategy that tries to operate without a strong national identity and seeks a balance between the efficiency of worldwide operations and responsiveness to local cultures is called a _________ strategy.

B2B

A strategy that uses information technology and the internet to link organizations vertically in supply chains is called a(n) ________ strategy.

incremental change

A type of change a company makes when they regularly tweak and nudge their systems to improve performance is called a(n) ________.

20

About _______ percent of age discrimination lawsuits result in some financial settlement in favor of the person filing the claim.

a hierarchical structure

All of the following are common types of organizational structures EXCEPT: A hierarchical structure A functional structure A network structure A matrix structure

supplier

All of the following are forms of divisional structures EXCEPT: Geographical Product Customer Supplier

diversification

All of the following are retrenchment strategies EXCEPT: Liquidation Divestiture Diversification Restructuring

are run by the company management

All of the following are true of labor unions EXCEPT that they _________. are run by the company management bargain for the workers are made up of workers act as a "collective" voice for the workers

policy

All students are expected to follow the guidelines regarding sexual harassment. This is an example of a ________.

in what industries and markets should we compete.

An example of a strategic question at the corporate level is ________.

indicates how the firm is positioned relative to other firms

An organization chart does all of the following EXCEPT: Identifies major job titles Shows the hierarchy of authority Shows the organization's division of labor Indicates how the firm is positioned relative to other firms

top management builds commitments within the workforce

Change programs have a better chance for success if ________.

stretch

Connie has asked her salespeople to set their own sales objectives for the upcoming year. All she asks is that they set the goals at a level that will require them to work extra hard to achieve. Connie has asked them to set ________ goals.

performance standards

Controlling revolves around the issue of ______________.

developing a quality workforce

Employee orientation, training, and performance appraisal fall under the basic human resource management responsibility of ________.

the structure of the organization

Organizational culture can be thought of as all of the following EXCEPT: The personality of the organization The structure of the organization A system of shared beliefs and values The "way we do things around here"

in a hierarchy of objectives

Planning improves coordination and control by linking people and subsystems together ________.

Inspiring others to become committed to the plan

Planning involves all of the following EXCEPT: Deciding how best to implement the plan Inspiring others to become committed to the plan Identifying what you want to accomplish Looking ahead

results in a better way of doing things

Process innovation _________.

discrimination

Refusing to hire or promote someone for non-job-relevant reasons is called ________.

Rational persuasion strategy

Relying on special knowledge, information, facts, and rational argument with the likely outcome of compliance with reasonable commitment describes which type of strategy?

an improvement objective

Sara, along with her supervisor, agreed that she would increase product sales by 20% in the upcoming year, which is 10% more than the previous year. This is an example of _________.

Objectives and standards

Step 1 of controlling begins with ______________.

scenario

Sumo Pharmaceutical is developing a new drug to treat obesity. Sumo executives have engaged in _______ planning in order to answer the question, "What will Sumo do if the drug does not receive FDA approval?"

organizing

The management function of ________ clarifies jobs and working relationships.

contingency planning

The process of developing alternative plans in anticipation of having problems with implementing the existing plan is called ________.

strategic management

The process of formulating and implementing strategies to accomplish long term goals and to maintain a competitive advantage is called ________.

growth

The recommendation of the BCG matrix on question marks is retrenchment or ________.

clan

The type of control that influences behavior through norms and expectations set by the organization's culture is called _______ control.

symbolic leader

Tina often shares the story of how she discovered the cancer drug, which is being developed by the company. She uses this story to help reinforce the commitment by employees to work hard to bring the product to market. Tina is an example of a(n) ________.

Independent contractors

Today, more than ever, organizations are using more and more ____________.

competitive advantage

Ultimately, a good strategy helps an organization achieve ________.

backward vertical integration.

When Goodyear, a tire manufacturer, purchased rubber tree plantations to supply its own need for rubber in tire production, it pursued ________.

e-business

When companies use the Internet to market their products and gain competitive advantage they are using a(n) ________ strategy.

Functional chimneys

Which of the following is NOT a potential advantage of functional structures? Promotion of skill development Functional chimneys Economies of scale Solution generation to technical problems by functional experts

they are seldom used in organizations

Which of the following is NOT true about team structures? They are used to improve lateral relations. They are permanent in duration. They are seldom used in organizations. They are temporary in duration.

typically making things happen

You know that you are likely working with a "status quo" manager when they exhibit any of the following traits EXCEPT: Appearing threatened by change Preferring predictability Being bothered by uncertainty Typically making things happen

Strategic; tactical

________ plans set long-term goals and ________ plans delineate steps to accomplish them.

job sharing

________ splits one job between two people.

gantt

___________ charts improve project management and control.

breakeven

____________ analysis shows where revenues will equal costs.

Inventory controls

______________ help organizations account for physical assets.