BA 201
collective bargaining
Fringe benefits are often established through ______________.
procedures
Tanya is the new human resources manager of a $10 million manufacturing company. She has written a policy to address the attendance problem the company is experiencing with its factory workers. The policy should include ________ which will describe exactly what actions will be taken if employees have high absenteeism.
build organizational performance capacity through people
The goal of human resource management (HRM) is to ________.
has no project management.
The major difference between a matrix structure and a team structure is that a team structure ________.
social entrepreneurship
Andrew Youn started the One Acre Fund which provides small loans to Kenya's poor families to help them "grow their way out of poverty." This is an example of ________.
may be based on statistical analysis of historical data
Forecasts about the future _________.
change
Kurt Lewin's three-phase process of planned change identifies the stages of unfreeze, ________ and refreeze
Feedforward control
Managers use ________________ prior to employee activity.
concurrent control
Managers use ________________ while employees are engaged in activity.
informal structure
Nancy and Tosha work for the same company but in different departments. Neither of them report to each other. However, they frequently interact at work, have lunch together, help each other, and often meet after work for a drink. They have developed a friendship apart from their official relationship. This relationship is an example of a(n) ________
lower costs and flexibility.
Network structures are valued because they can offer _______.
reverse discrimination
Often, white males claim that preferential treatment given to minorities in a particular situation interferes with their individual rights. This is an example of ________.
feedback control
Managers use _____________ after employees have finished their work.
maintains
The process of human resource management attracts, develops, and ________ a talented and energetic workforce.
transformational
A major and comprehensive redirection of a company is called a(n) ________ change
provides job candidates with positive and negative aspects of the job
A realistic job preview _________.
procedure
A rule describing exactly what process to follow in a specific situation is called a ________.
core competency
A special strength that an organization does well in comparison to competitors is called ________.
transnational
A strategy that tries to operate without a strong national identity and seeks a balance between the efficiency of worldwide operations and responsiveness to local cultures is called a _________ strategy.
B2B
A strategy that uses information technology and the internet to link organizations vertically in supply chains is called a(n) ________ strategy.
incremental change
A type of change a company makes when they regularly tweak and nudge their systems to improve performance is called a(n) ________.
20
About _______ percent of age discrimination lawsuits result in some financial settlement in favor of the person filing the claim.
a hierarchical structure
All of the following are common types of organizational structures EXCEPT: A hierarchical structure A functional structure A network structure A matrix structure
supplier
All of the following are forms of divisional structures EXCEPT: Geographical Product Customer Supplier
diversification
All of the following are retrenchment strategies EXCEPT: Liquidation Divestiture Diversification Restructuring
are run by the company management
All of the following are true of labor unions EXCEPT that they _________. are run by the company management bargain for the workers are made up of workers act as a "collective" voice for the workers
policy
All students are expected to follow the guidelines regarding sexual harassment. This is an example of a ________.
in what industries and markets should we compete.
An example of a strategic question at the corporate level is ________.
indicates how the firm is positioned relative to other firms
An organization chart does all of the following EXCEPT: Identifies major job titles Shows the hierarchy of authority Shows the organization's division of labor Indicates how the firm is positioned relative to other firms
top management builds commitments within the workforce
Change programs have a better chance for success if ________.
stretch
Connie has asked her salespeople to set their own sales objectives for the upcoming year. All she asks is that they set the goals at a level that will require them to work extra hard to achieve. Connie has asked them to set ________ goals.
performance standards
Controlling revolves around the issue of ______________.
developing a quality workforce
Employee orientation, training, and performance appraisal fall under the basic human resource management responsibility of ________.
the structure of the organization
Organizational culture can be thought of as all of the following EXCEPT: The personality of the organization The structure of the organization A system of shared beliefs and values The "way we do things around here"
in a hierarchy of objectives
Planning improves coordination and control by linking people and subsystems together ________.
Inspiring others to become committed to the plan
Planning involves all of the following EXCEPT: Deciding how best to implement the plan Inspiring others to become committed to the plan Identifying what you want to accomplish Looking ahead
results in a better way of doing things
Process innovation _________.
discrimination
Refusing to hire or promote someone for non-job-relevant reasons is called ________.
Rational persuasion strategy
Relying on special knowledge, information, facts, and rational argument with the likely outcome of compliance with reasonable commitment describes which type of strategy?
an improvement objective
Sara, along with her supervisor, agreed that she would increase product sales by 20% in the upcoming year, which is 10% more than the previous year. This is an example of _________.
Objectives and standards
Step 1 of controlling begins with ______________.
scenario
Sumo Pharmaceutical is developing a new drug to treat obesity. Sumo executives have engaged in _______ planning in order to answer the question, "What will Sumo do if the drug does not receive FDA approval?"
organizing
The management function of ________ clarifies jobs and working relationships.
contingency planning
The process of developing alternative plans in anticipation of having problems with implementing the existing plan is called ________.
strategic management
The process of formulating and implementing strategies to accomplish long term goals and to maintain a competitive advantage is called ________.
growth
The recommendation of the BCG matrix on question marks is retrenchment or ________.
clan
The type of control that influences behavior through norms and expectations set by the organization's culture is called _______ control.
symbolic leader
Tina often shares the story of how she discovered the cancer drug, which is being developed by the company. She uses this story to help reinforce the commitment by employees to work hard to bring the product to market. Tina is an example of a(n) ________.
Independent contractors
Today, more than ever, organizations are using more and more ____________.
competitive advantage
Ultimately, a good strategy helps an organization achieve ________.
backward vertical integration.
When Goodyear, a tire manufacturer, purchased rubber tree plantations to supply its own need for rubber in tire production, it pursued ________.
e-business
When companies use the Internet to market their products and gain competitive advantage they are using a(n) ________ strategy.
Functional chimneys
Which of the following is NOT a potential advantage of functional structures? Promotion of skill development Functional chimneys Economies of scale Solution generation to technical problems by functional experts
they are seldom used in organizations
Which of the following is NOT true about team structures? They are used to improve lateral relations. They are permanent in duration. They are seldom used in organizations. They are temporary in duration.
typically making things happen
You know that you are likely working with a "status quo" manager when they exhibit any of the following traits EXCEPT: Appearing threatened by change Preferring predictability Being bothered by uncertainty Typically making things happen
Strategic; tactical
________ plans set long-term goals and ________ plans delineate steps to accomplish them.
job sharing
________ splits one job between two people.
gantt
___________ charts improve project management and control.
breakeven
____________ analysis shows where revenues will equal costs.
Inventory controls
______________ help organizations account for physical assets.