BA 342 Exam 1

What was the change in At&T's message in regards to responsibility?

"Romantic dinner" watching the game "It can wait"

Are there situational factors?

(according to this class) No

What are factors that influence unethical behavior? *most influence

1. Behavior of superiors* 2. Behavior of peers 3. Industry ethical practices 4. Policy (or lack thereof) 5. Personal financial needs

What are the three approaches to ethical decision making?

1. Conventional approach (social norm focus) 2. Principles approach (moral guide focus) 3. Ethical tests approach (applied guide approach)

What was J&J's credo?

1. Customers 2. Employees 3. Communities 4. Stockholders

What are the five principles of a high quality ethics and compliance program?

1. Ethics central to business strategy 2. Ethics and compliance risks are identified, owned, managed, and mitigated 3. Leaders build/sustain a culture of integrity 4. The organization values reporting of concerns and suspected wrongdoing 5. Organization takes action and holds itself accountable

What are the three qualities Warren Buffet looks for in people he hires?

1. Integrity 2. Intelligence 3. Energy (And if you don't have the first, the other two will kill you)

What was the message of the Wells Fargo commercial?

Acknowledging they messed up and building a better future

What are the parts of the values framework and what they mean?

Awareness: beginning to layout the issue Facts: what you know and don't know Stakeholders: anyone with interest or who is involved Standards: are there laws, polices Values: is there a code of conduct Actions: what you do

What is an example of someone being immoral?

Bernie Madoff

What are the top misconduct categories?

Bribes and Corruption Fraud/lying and Theft Regulatory Violations Employee Abuse Contracts Misconduct

Who is the CEO who went to Wells Fargo who came in to rebuild the bank?

Charlie Scharf

Ethical tests:

Common sense Best self Venting others Purified ideas Gag tests Big four

What is business ethics definition?

Concerned with morality and fairness in behavior actions, policies, and practices that take place within a business context

What was an example of amoral?

Domino's 30 minutes or less or it's free

What does economics assume about people versus ethics? And what does this mean?

Econ: Bounded rationally Ethics: Bounded ethically UT --> people do things nut are bounded and most things are situational

What is the biggest corporate dilemma ever?

Enron

What is the individual process for ethical decision making?

Ethical awareness Ethical judgement Ethical behavior

What are the big topics (leadership competencies)?

Ethical issues in business Sustainability Diversity and Inclusion Corporate social leadership

What does EAP stand for?

Excellent Performance Academic Integrity Professional Behavior

What does ECI say makes a company ethical?

Few employees feel pressure to compromise organizational ethics standards Misconduct is rare Observations of misconduct are reported Employees who report misconduct do not experience retaliation

How did Merck act ethically?

Found a drug for River Blindness and provided it to those who needed it in countries where it was found

What are the big four?

Greed (PwC) Speed (EY) Laziness (KPMG) Haziness (Deloitte)

What was the video we watched about an ethical test?

Guy on a third day of work and his coworkers were stealing

What was the issue that Boeing experienced with ethics? (personal and organizational)

Harry Stonecipher was brought in bc Boeing almost lost a government contract and he was an ethical warrior but he actually had an affair with an employee (he was fired)

What are Kolberg's Levels of Moral Development?

How people develop morals, first a focus on self, next a focus on others (social), last a focus on all (principles)

What are management's ethics models?

Immoral Moral Ammoral

What was the Tylenol case and what did J&J do?

In Chicago, there was cyanide in the Tylenol and it was killing people, they recalled all nationwide

What is a company that does an excellent job of laying out their values?

J&J

What issues did we look at with PSU and MSU?

Jerry Sandusky and Larry Nassar

Who is Rita Crundwell?

Lady from IL who worked for city and stole a ton of money

How does Lockheed martin keep a strong ethical culture?

Leadership support Code of ethics Ethics officer Compliance standards Company wide training Clear communication Detection/Prevention

Applying ethical decisions chart

Look at page 4 in notes

Who is Adam Smith? What did he write? Why is it significant?

Moral philosopher/Economic thinker Invisible Hand Says free market principles grow everyone's wealth

What are the three parts of the fraud triangle?

Motivation Opportunity Rationalization

What are the types of media influences on businesses?

News Ads Movies Internet TV Social Media

What is amoral decision making?

Not thinking about ethics when making business decisions

What is PRIDE?

Penn State Community Responsibility Respect Integrity Discovery Excellence

What is PONG?

Personal Organizational National Global

What happened in the Wells Fargo case?

Pressure from upper management to create an intense sales culture (cross selling) that caused tellers to begin to open false accounts

What is the big theme of the class?

Responsibility and responsible leadership

What is the difference between rules and values?

Rules: found in a compliance document Values: found in a code of conduct

What is the class ethics definition?

Set of principles Right conduct Underlying values

What did Honest Tea do as a challenge?

Set up tea for sale but without anyone checking to see who would pay

What does culture do for an organization?

Shapes attitudes Reinforces beliefs Direct behavior Set expectations

What example did we use to show ethics in universal?

Stealing a TV anywhere

What was the license plate technology used in Florida?

Street surveillance that helped catch criminals but had issues with privacy

What is the Global Business Ethics Survey?

Survey done worldwide to analyze ethics in different corporations worldwide

What are the two issues with advances of technology?

Technological determinism and ethical lag

What are the moral philosophy categories and their definitions?

Teleological: (consequences or results) utilitarian-greatest ratio of good to evil Deontological: (duties to society) kent-act as if to will;it is a universal law

What clip did we look at to discuss technology and ethics?

The Matrix

What is the definition of responsibility?

The ability of authority to act or decide on one's own without supervision

What issues were smart tvs having?

They had cameras and people were looking in on people's homes

What happened at Enron?

They were cooking the books

What does trust equal?

Value

What was the dieselgate?

Volkswagon making cars that said they used the most efficient diesel fuel when in reality it was actually much worse than regular diesel

What was the issue with Motrin?

Was too strong, took the same credo, and recalled again

What was the first case we looked at when talking about ethics?

Wells Fargo

What is moral decision making?

When a business looks at the external and internal world and uses ethics for decision making