BA 352

How does job satisfaction affect job performance and organizational commitment? How does it affect life satisfaction?

the happier someone is at a workplace, the more likely they are to work well and work harder at their job, because they feel better about the work they are doing.

What are the two primary outcomes in studies of OB?

Job performance and organizational commitment

How do organizations identify the behaviors that underlie task performance?

Organizations gather info about relevant task behaviors using job analysis and ONET

What is motivation?

A set of energetic forces that originate within and outside an employee that initiates work-related effort and determines its direction, intensity, and persistence

How do individual people cope with stress?

Addressing the stressful demand and decreasing emotional discomfort associated with the demand

What are the 3 commi

Affective commitment is when employees want to stay because of the bonds with other employees. Continuance is when they need to stay because of salary and benefits. Normative is when they feel they ought to stay.

What are the four main types of work stressors?

Challenge stressors: growth and achievement Hinderance stressors: hurdles to goal achievement, both in work and nonwork settings

What is citizenship behavior?

Citizenship behaviors are voluntary employee activities that may or may not be rewarded but that contribute to the organization by improving the overall quality of the setting in which work takes place. Examples of citizenship behavior include helping, courtesy, sportsmanship, voice, civic virtue, and boosterism.

Which job characteristics can create a sense of satisfaction with the work itself?

Core Characteristics: variety, identity, significance, autonomy, and feedback

What are the four primary responses to negative events at work?

Exit, voice, loyalty, and neglect. Exit is physical withdrawal from company, voice is active and constructive response when employees attempt to improve a situation. Loyalty is passive and constructive, employees remain supportive in hopes the situation improves, neglect is psychological withdrawal in interest and effort in job decrease.

What specific facets do employees consider when evaluating their job satisfaction?

Facets include pay satisfaction, promotion satisfaction, supervision, coworker, and satisfaction with the work itself.

What is job performance?

Job performance is the set of employee behaviors that contribute to organizational goal accomplishment. Job performance has three dimensions: task performance, citizenship behavior, and counterproductive behavior.

How can organizations use job performance information to manage employee performance?

MBO (), BARS (), 360 degree feedback, forced rankings practices, social performance management.

What is organizational commitment? What is withdrawal behavior? How are the two connected?

Organizational commitment is the desire to stay with an organization. They are more likely to stay with a company and experience less withdrawal.

What factors affect the two primary OB outcomes?

Performance and commitment: individual mechanisms (job satisfaction; stress; motivation; trust, justice, and ethics; learning and decision making) group mechanisms (team characteristics and diversity; team processes and communication; leader power and negotiation; leader styles and behaviors) organizational mechanisms (organizational structure; organizational culture)

What are some examples of psychological withdrawal? Of physical withdrawal? How do the different forms of withdrawal relate to each other?

Psychological withdrawal: daydreaming, socializing, looking busy, moonlighting, and cyber floating Physical withdrawal: tardiness, long breaks, missing meetings, absenteeism, and quitting These can be intertwined with the attention span of someone while at work and how much effort they put into the job at hand

What workplace trends are affecting job performance in today's organizations?

Some of these trends include knowledge work and increase in service jobs.

What is stress, and how is it related than stressors and strains?

Stress is when there is something at stake for someone and that is a way to cope with that stress that possibly exceeds the person's abilities

What is task performance?

Task performance includes employee behaviors that are directly involved in the transformation of organizational resources into the goods or services that the organization produces. Examples of task performance include routine task performance, adaptive task performance, and creative task performance.

What steps can organizations take to assess and manage job satisfaction?

The can use a survey such as the Job descriptive index, which assesses pay, job satisfaction, promotion satisfaction, and so on.

What are values, and how do they affect job satisfaction?

They are things that people consciously want to seek or attain. according to value percept theory, job satisfaction depends on whether you perceive that your job supplies those things that you value.

How are correlations interpreted?

a correlation is a statistic that expresses the strength of a relationship between two variables (ranging from -1 to 0 to 1).50 correlation is strong, .10 is weak

What is the definition of "organizational behavior" (OB)?

a field of study devoted to understanding, explaining, and improving the attitudes and behaviors of individuals and groups in organizations

What workplace trends are affecting organizational commitment in today's organizations?

increased workforce diversity has affected organizational commitment. if employees feel lower levels f affective commitment or become less imbedded in their current jobs. Employee-employer relationships have changed due to the downsizing of companies, creating more of a challenge to retain talented employees

How is job satisfaction affected by day-to-day events?

it can fluctuate day to day depending on what goes on during the day.

How does stress affect job performance and organizational commitment?

it effects differently on the type of stressor. hinderance have weak negative relationship to job performance and strong negative relationship to organizational commitment, in contrast, challenge stressors have weak positive relationship with job performance and moderate positive relationship with organizational commitment.

What is the role of theory in the scientific method?

it is a collection of assertions, both verbal and symbolic, that specifies how and why variables are related, as well as the conditions in which they should (and should not) be related.

What is the Integrative Behavior Model?

it is the classification of different mechanisms and what is it grouped within, ie; job satisfaction = individual mechanisms job performance = individual outcomes etc

What are mood and emotions, and what specific forms do they take?

moods and emptions are the way people feel throughout the day. This can happen for moments or long periods of time. this can be joy, pride, hope, anger, anxiety, fear, and so on.

What is job satisfaction?

organizational support, which reflects how much the organization cares for its employees' wellbeing

What steps can organizations take to manage employee stress?

reducing or eliminating stressors, providing resources that employees can user to cope with stressors, or trying to reduce the strains.

How does the Type A Behavior Pattern influence the stress process?

tend to experience more stressors, appraise more demands as stressful and are prone to experiencing more strains.

Why might firms that are good at OB tend to be more profitable?

they have effective management practices that help the company become more profitable because good people are a valuable resource. These individuals are going to be more talented and motivated usually, which are rarer. this is not able to be replicated or bought by other stores.