BA 360 - Chapter 1

A global network of organizations and activities that supply a firm with goods and services is referred to as

A Supply Chain

Which of the following is NOT considered to be a​ stakeholder? A. distributors B. customers C. competitors D. community members

C. Competitors

Which of the following is NOT considered to be one of the three primary functions that all organizations​ perform? Part 2 A.marketing B. production/operations C. research and development Your answer is correct. D. finance/accounting

C. Research and Development

Which of the following activities at an airline is NOT an operations​ activity? Part 2 A. flying B. catering C. sales D. crew scheduling

C. Sales

Which of the following tasks would NOT typically represent an operations management activity at Hard Rock​ Cafe? A. designing an efficient layout B. preparing an employee schedule C. receiving a shipment of incoming food ingredients D. filing a tax return

D. Filling a Tax Return

Which of the following OM decisions determines how a good or service is produced and commits management to specific​ technology, quality, human​ resources, and capital​ investment? A. design of goods and services B. human resources and job design C. managing quality D. process and capacity design

D. process and capacity design

Which of the following organizations does NOT belong to the service​ sector?

Ford Motor Company

The father of scientific management is

Frederick W. Taylor.

Which of these is NOT one of the basic functions of the management​ process?

Inspecting

A large percentage of the revenue of most firms is spent on which​ function?

Operations

The creation of goods and services is referred to​ as:

Production

The economic activities that typically produce an intangible product are referred to as

Services

Competition in the 21st century is no longer between​ companies; it is between

Supply Chain

What is the goal for mass​ customization?

The goal is to produce customized​ products, whenever and wherever needed.

The person who believed that management must do more to improve the work environment and processes so that quality can be improved was

W. Edwards Deming.

Productivity increases when

inputs decrease while outputs remain the same.