BA 360 - Chapter 1
A global network of organizations and activities that supply a firm with goods and services is referred to as
A Supply Chain
Which of the following is NOT considered to be a stakeholder? A. distributors B. customers C. competitors D. community members
C. Competitors
Which of the following is NOT considered to be one of the three primary functions that all organizations perform? Part 2 A.marketing B. production/operations C. research and development Your answer is correct. D. finance/accounting
C. Research and Development
Which of the following activities at an airline is NOT an operations activity? Part 2 A. flying B. catering C. sales D. crew scheduling
C. Sales
Which of the following tasks would NOT typically represent an operations management activity at Hard Rock Cafe? A. designing an efficient layout B. preparing an employee schedule C. receiving a shipment of incoming food ingredients D. filing a tax return
D. Filling a Tax Return
Which of the following OM decisions determines how a good or service is produced and commits management to specific technology, quality, human resources, and capital investment? A. design of goods and services B. human resources and job design C. managing quality D. process and capacity design
D. process and capacity design
Which of the following organizations does NOT belong to the service sector?
Ford Motor Company
The father of scientific management is
Frederick W. Taylor.
Which of these is NOT one of the basic functions of the management process?
Inspecting
A large percentage of the revenue of most firms is spent on which function?
Operations
The creation of goods and services is referred to as:
Production
The economic activities that typically produce an intangible product are referred to as
Services
Competition in the 21st century is no longer between companies; it is between
Supply Chain
What is the goal for mass customization?
The goal is to produce customized products, whenever and wherever needed.
The person who believed that management must do more to improve the work environment and processes so that quality can be improved was
W. Edwards Deming.
Productivity increases when
inputs decrease while outputs remain the same.
