BADM 310 Connect and Sample Test Questions (Exam 2)

In the case of ________-based trust, our trust arises mostly from the emotional feelings we have for the authority.

affect

Teams differ from groups because

members of teams have a specific task-related purpose, while groups do not.

The characteristics or attributes of a trustee that inspire trust are defined as one's

trustworthiness.

While ________ teams focus on the accomplishment of core operational-level production and service tasks, ________ teams focus on integrating the activities of subunits across business functions.

work; management

According to research, which of the following teams will have the most trouble working together? A.A team with low social category diversity B.A team with high informational diversity C.A team with low goal diversity D.A team with high goal diversity

A team with high goal diversity

Which of the following is true of teams?

A team works interdependently over some time period to accomplish common goals related to some task-oriented purpose.

Why might a manager not follow all the steps to make a rational decision (choose best answer)? A.Because rational decision making is more time consuming than making a "gut" decision B.Because it is better to focus attention on a single alternative at a time, rather than compare alternatives C.Because managers like surprises; they don't want to know in advance what is likely to happen

A.Because rational decision making is more time consuming than making a "gut" decision

Which is NOT an aspect of emotional intelligence? A.Ability to feel things deeply B.Ability to understand one's feelings C.Ability to identify others' feelings D.Ability to control one's emotional expression

Ability to feel things deeply

Monitoring progress towards goal is a type of ________ process

Action

Systems monitoring and helping behaviors are examples of ________ processes.

Action

Which of the following scenarios demonstrates general cognitive ability?

Alice scored well above average on the verbal, quantitative, and reasoning segments of a test.

What is one reason a structured interview is a more reliable assessment than an unstructured interview?

All candidates are asked the same questions, more or less

The "Big Five" personality traits are called that because

They represent broad, higher order categories that subsume many closely related traits

Debriefing and after-action reviews improve the effectiveness of teams. These are used during ________ processes.

Transition

Which of the following are teamwork processes?

Transition, action and interpersonal

________ processes are primarily important before and between periods of taskwork, whereas ________ processes are primarily important as the task work is being accomplished.

Transition, and Action

If employees trust their manager, there is reason to believe they will work harder

True

In business, an activity can be legal and unethical at the same time

True

Informational justice is fostered when authorities, truthfully and candidly, explain decision-making procedures and outcomes in a comprehensive and reasonable manner.

True

The rational decision-making model offers a step-by-step approach to making decisions that maximizes outcomes by examining all available alternatives.

True

When assumptions are made about others on the basis of their membership in a social group, this is

a stereotype.

What do most experts recommend when generating good managerial advice?

Anticipating barriers to and unintended consequences of carrying out your advice

Which statement is an example of making the Fundamental Attribution Error in teams?

Assuming other members' behavior is due to their personality or attitudes means changing members is only way to improve the team

What will increase the likelihood of spotting an ethical dilemma? A. A stakeholder perspective B.Ethics training C.Both of these D.Neither of these

Both of these

The expectation that all employees will stay at the office until everyone has met their daily target reflects the underlying assumptions iN?

Collectivistic culture

What synchronizes team members' activities in a way that makes them mesh effectively and seamlessly?

Coordination

A good solution to the wrong problem" is most likely to occur when

Decision makers bypass (ignore) the first step of the PADIL framework

________ diversity refers to diversity with respect to attributes that are less easy to observe initially but that can be inferred after more direct experience.

Deep-level

The business case for diversity makes which argument? A.Diversity, equity, and inclusion are legally mandated in many countries, states, and cities B.Diversity, equity, and inclusion are positively associated with a firm's financial performance C.Diversity, equity, and inclusion are morally required to facilitate a just workplace

Diversity, equity, and inclusion are positively associated with a firm's financial performance

Which of the following questions is used to evaluate informational justice?

Do authorities explain procedures thoroughly?

Discrimination in hiring is illegal only if it's intentional.

False

Emotional intelligence refers to our ability to understand others, but not ourselves.

False

Effective communication is achieved when

There is a shared understanding between sender and receiver

What are the two major contributors to intuitive processes?

Feelings and experiences

What is the error that suggests that people have a tendency to judge other's behaviors as being internally motivated without considering the possibility of external factors driving the behavior?

Fundamental attribution error

________ are simple, efficient rules of thumb that allow us to more easily make decisions.

Heuristics

One of the taxonomies used to describe cultural values is the

Hofstede Dimensions.

Motivating and confidence building, conflict management, and affect management are types of ________ processes.

Interpersonal

Which of the following scenarios illustrates a case of ethnocentrism? a. T.J., a television producer from California, goes out of his way to share ideas and methods with other producers from India, South Korea, and Hollywood. b. Liam, a millwright from Kentucky, ignores input from engineers at his tractor company's Japanese subsidiary because he believes Americans build the best tractors.Correct c. Orlando, an architect from Missouri, is fascinated by the culture he encounters when his company sends him to Scandinavia. Nelson, a civil engineer from New York, comes off as pushy and rude when he visits engineering firms in Nordic Europe. d. Chad, a fisherman from Alaska, has tried using nets manufactured in Japan and Russia, but finds his American-made nets perform slightly better.

Liam, a millwright from Kentucky, ignores input from engineers at his tractor company's Japanese subsidiary because he believes Americans build the best tractors.

Maeve's project team earned an "A" but it was a miserable experience and she'll never work with those people again. Which is true? A.Maeve's team was effective, because they received an "A" and some good teams naturally fall apart at the end B.Maeve's team was ineffective, because although they received an "A" they did not improve their capacity to work together over time or satisfy their members

Maeve's team was ineffective, because although they received an "A" they did not improve their capacity to work together over time or satisfy their members

When does production blocking occur?

Members have to wait one another before they can do their part of the team task

When does coordination loss occur?

Members have to work to not only accomplish their own tasks, but also coordinate their activities with the activities of their teammates

A restaurant manager decides to ban smoking in the alley behind the restaurant. Until now, employees could go into the alley during their breaks and smoke cigarettes. Is it enough to post a sign, warning that repeat offenders will be fired? No, she should also act with interactional justice by explaining why the decision was made and acknowledging the inconvenience to employees. B. No, she should also act with procedural justice by allowing exceptions for employees who have worked at the restaurant for a long time. C.Yes, as long as the rule and consequences are clear, further communication is not necessary to achieve compliance with the new rule. \

No, she should also act with interactional justice by explaining why the decision was made and acknowledging the inconvenience to employees.

What is a team compose of members from various jobs who provide recommendations to managers that run "parallel" to the organizations production?

Parallel team

Which of the following examples, each occurring about midway through a project, demonstrates punctuated equilibrium?

Phyllis and her teammates realize they need to quit messing around and get busy to meet their deadline.

Team ________ is a term that reflects the different types of communication, activities, and interactions that occur within teams that contribute to their ultimate end goals.

Process

What is getting more from the team that you would expect according to the capabilities of its original members ?

Process gain

The phenomenon of a team delivering "less than the sum of its parts" can by explained by the term

Process loss

What is getting less from the team that you would expect based on the capabilities of its individual members?

Process loss

What is a step by step approach to making decisions that is designed to maximize outcomes by examining all available alternatives?

Rational decision making model

Your Emergency Medical Team (EMT) has signed up for team training with a teamwork coach. The day of your appointment, two of your four members cannot attend the training session. Which will be best for your team? A. Each member should complete the training individually as soon as possible, because this is the most efficient use of everyone's time. B.The two members who are available should go, and they can fill in the other members afterwards. C.Reschedule for a time, as soon as possible, when all four members are available, because the team needs to be trained as a team.

Reschedule for a time, as soon as possible, when all four members are available, because the team needs to be trained as a team.

You need to choose a restaurant for dinner. Which best fits the definition of satisficing? A. Scrolling through search results until you see a restaurant that's close and affordable. B.Splitting the bill with friends C. Listing out your decision criteria and evaluating all the options to see which one maximizes your satisfaction.

Scrolling through search results until you see a restaurant that's close and affordable.

________ results from members feeling less accountable for team outcomes relative to independent work resulting in individually identifiable outcomes.

Social loafing

The development of courses of action and contingency plans and then adapting those plans in light of changes that occur in the team's environment refer to

Strategy formulation

________ can be beneficial to teams if it stimulates conversations that result in the development and expression of new ideas.

Task conflict

________ is the degree to which team members interact with and rely on other team members for the information, materials, and resources needed to accomplish work for the team.

Task interdependence

Setting team goals and aligning members with those goals is an example of:

Teamwork

Polly uses group chat to send her teammates the message that she's reserved a meeting room for Thursday at 3pm. All her teammates respond with a "thumbs up" or "like" sign. The teammates' responses are an example of______________ in the communication model in this video.

The feedback phase

Team cohesion is

The feeling of belonging to a team

In the I-P-O model, team inputs could be thought of as (choose best answer)

The initial conditions of the team—how the team is set up

Which of the following is true with regard to trust propensity?

The nation in which we live affects our trust propensity.

________ is when we attribute our failures to external factors and our successes to internal factors.

The self-serving bias

________ is the willingness to be vulnerable to an authority based on positive expectations about the authority's actions and intentions.

Trust

Which of the following is characteristic of disposition-based trust?

Trust is based on the general propensity of the trustor to trust others.

Process loss in teams refers to

When a team falls short of its potential due to lack of communication, coordination, etc.

The National Football League (NFL) makes players entering the draft take a popular cognitive ability test known as the

Wonderlic.

You are deciding how many people need to be on your task force. Which statement is consistent with research and practice? A.You need enough people for the job, but more than that will hurt your team's effectiveness B.The more people the better, in case some of them don't become engaged or drop out C.As long as all the members are from the same specialized background, it doesn't matter how many people are on the task force

You need enough people for the job, but more than that will hurt your team's effectiveness

The creative team of a fashion house is racing against a deadline to come up with the spring collection, and the pressure is leading to frayed tempers, which is hampering the team's progress. This is an example of poor

affect management.

Which of the following dimensions of trustworthiness is defined as the belief that the authority wants to do good for the trustor, apart from any selfish or profit-centered motives?

benevolence

Donovan manages a warehouse with over 1,000 associates performing a variety of tasks. After walking through the building talking to his employees, he is startled to learn that very few of the workers share any sense of common goals within teams. He notes a huge variety in what people believe they are trying to accomplish. How can Donovan best address this issue and help his work force find some common goals?

by instructing his teams to create mission statements with clearly defined goals

The concept of bounded rationality suggests that we are likely to

choose the first acceptable alternative.

In the case of ________-based trust, we rationally evaluate the strengths and weaknesses of an authority along the dimensions of ability, integrity, and benevolence.

cognition

When trust is rooted in a rational assessment of the authority's trustworthiness, it is called ________ trust.

cognition-based

Which of the following represents the three general categories into which abilities can be grouped?

cognitive, emotional, and physical

Yuri likes the results he gets from organizing the employees at his law firm into teams. Unfortunately, Jacob, undeniably the most talented partner in the firm, feels he is not being recognized and is insufficiently compensated for his contribution to the firm, and Yuri realizes that he is probably right. How can Yuri structure his salaries to encourage teamwork, while retaining top performers like Jacob?

combine individual and team performance when determining wages

The highest level of interaction and coordination among members is required in ________ interdependence.

comprehensive

Which of the Big Five personality traits has the greatest effect on typical performance?

conscientiousness

The ability to discern differences among people that are due to their nationalities and to understand what these differences mean in terms of the way people tend to think and behave in different situations is called

cultural intelligence.

Justice reflects the perceived fairness of an authority's

decision making.

The first step in rational decision making is to

dentify the criteria that are important in making the decision.

________ justice is when decision-making outcomes are perceived as fair.

distributive

Everyone has heard of a "sore loser," but a "sore winner" is just as annoying. Both of these are examples of a person's failure at the ________ facet of emotional intelligence.

emotion regulation

The ability that influences the degree to which people tend to be effective in social situations, regardless of their level of cognitive abilities, is called

emotional intelligence.

Which of the following is an allocation norm under which all group members receive exactly the same outcome on a project regardless of their individual productivity levels?

equality norm

When considering distributive justice, the ________ norm is typically judged to be the fairest choice in situations in which the goal is to maximize the productivity of individual employees.

equity

The president of a country has dedicated the bulk of the country's military power to an invasion of a neighboring country. For a time, the war seems to be going his way. Then the enemy begins to take the offensive, conducting massive encircling movements, taking tens of thousands of prisoners, and forcing whole divisions into retreat. Still the president presses on, ordering more troops to the front, in spite of protests from his generals. This is known as

escalation of commitment.

________ reflects the degree to which the behaviors of an authority are in accordance with generally accepted moral norms.

ethics

Bounded rationality says we are likely to

evaluate each alternative as soon as we think of it.

Abby flunked the midterm and tells everyone it is the teacher's fault. She did not study because she knew it would just be a waste of time. After all, she knew the "teacher had it in for her." Abby demonstrates a(n)

external locus of control.

Luke is at a leadership conference where he has just met Jasmine for the first time. In this situation, he will most easily be able to judge if Jasmine has the personality trait of

extraversion.

Whenever there is an errand to run around lunchtime, Abdul always volunteers. His boss thinks this is because Abdul is a highly motivated, ambitious worker, but in fact something quite different is happening: Abdul has a crush on a young woman from the same office complex who always eats her lunch in the courtyard, so those lunchtime errands give him a chance to see her and, if he is lucky, talk to her. The boss is subject to the

fundamental attribution error.

William works for a small firm with only enough money budgeted to use one test to help with hiring decisions. What kind of test would be the most generally beneficial for the company as the ability it tests is applicable to the most jobs?

general cognitive ability

When team members have a shared vision and align with that vision, the team is said to have a high degree of ________ interdependence.

goal

Tacit knowledge is

highly personal in nature.

As the level of task interdependence ________, members must spend ________ amounts of time communicating and coordinating with other members to complete tasks.

increases; increasing

The employee's perception that the authority adheres to a set of values and principles that the trustor finds acceptable is the ________ dimension of trustworthiness.

integrity

What reflects the perceived quality of a company's goods and services in the eyes of the public?

its reputation

Kartik never raises his voice or loses his temper, and he explains things calmly in chaotic situations when others cannot. He is described by his coworkers as cool and relaxed. Kartik probably scores

low in neuroticism.

When organizations protect new employees from committee assignments and other extra activities so that they can get their careers off to a productive start, they are using the ________ norm type of allocation norms.

need

New, complex, and unrecognized situations call for ________ decisions.

nonprogrammed

A high degree of ________ interdependence exists when team members share in the rewards that the team earns.

outcome

The type of task interdependence with the lowest degree of required coordination among team members is ________ interdependence.

pooled

Extraverted people tend to be high in

positive affectivity.

Hofstede's research found that a culture high on ________ accepts the fact that authority is usually distributed unequally within organizations.

power distance

Decisions that become somewhat automatic because people's knowledge allows them to recognize and identify a situation and the course of action that needs to be taken are known as ________ decisions.

programmed

Willie's Beverage Bottlers formed several teams to plan and execute the 150th anniversary celebrations of the company. Over a period of two months, the teams organized events, oversaw logistics, and coordinated employee activities. The events that were planned were on a large scale and required a lot of input from the managers and production workers. These are examples of ________ teams.

project

Teamwork activities that focus on preparation for future work refer to

transition processes

When decision makers select the first acceptable alternative considered, the result is

satisficing.

Every day at Coat Tech, Bill sands down cars and then Brian removes the dust. Next, Loni sprays primer on them, and Katie sprays paint and a topcoat on them. Finally, Lyle dries the cars and polishes them. Each person is the best team member at performing the job he or she does. Coat Tech's workers have ________ interdependence.

sequential

Which of the following represents the correlation between cognitive ability and job performance?

strong, positive

Halle is on a team that has just been formed. There are people of a wide variety of ages and ethnicities, and there is an even blend of men and women. Halle's team demonstrates

surface-level diversity.

Although it is not easily communicated, ________ knowledge could very well be the most important aspect of what we learn in organizations.

tacit

Which of the following drives cognition-based trust?

the authority's track record

Tracy and Tonya's business has enjoyed enormous growth, and they are not sure how to handle the growing list of back orders, so they sit down together to figure out what they should do. First, they list the important criteria involved, then they write down all possible solutions. Having done so, they evaluate these alternatives against the criteria they have established, and after a great deal of discussion, they choose an alternative that they believe will yield the best results. Lastly, having made a decision, they set out to implement it. This is an example of

the rational decision-making model.

Ability refers to

the relatively stable capabilities people have to perform a particular range of different but related activities.