BCIS 5311 - Quiz Chapter 1

Converting raw data into a more meaningful form is called:

processing

Journalist Thomas Friedman's description of the world as "flat" refers to the:

reduction of economic and cultural advantages of developed countries.

The three principal levels within a business organization hierarchy are:

senior management, middle management, and operational management

Which of the following may lead to competitive advantage?1. New products, services, and business models2. Charging less for superior products3. Responding to customers in real time

1, 2, and 3

In 2019, what percent of the world economy resulted from foreign trade?

30 percent

What percent of Facebook's users access the service from mobile phones and tablets?

98 percent

Approximately how much revenue was generated by e-commerce sales worldwide in 2019?

About $3.6 trillion

Which of the following is a private corporate network extended to authorized users outside the organization?

An extranet

To make sure it stocks clothes that its customers will purchase, a department store implements a new application that analyzes spending levels at its stores and cross-references this data to popular clothing styles. Which of the following business objectives is this information intended to support?

Customer Intimacy

Which of the following is an example of a social complementary asset?

Technology and service firms in adjacent markets to assist implementation

Which of the following is a global network that uses universal standards to connect millions of different networks around the world?

The Internet

Which of the following statements is not true?

The Internet has eased competitive tensions among nations as global trade expands.

Which of the following is a service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format on the Internet?

The World Wide Web

Maintaining the organization's financial records is a central purpose of which main business function?

Finance and accounting

Verizon Corporation uses a web-based digital dashboard to provide managers with real-time information in order to:

Improve decision making

Which of the following is not one of the six strategic business objectives that businesses are seeking to achieve when they invest in information systems?

Improved community relations

Which of the following statements is not true?

In 2019, U.S. spending on IT equipment, software, and research and development accounted for about 35 percent of total U.S. capital spending (in nominal GDP)

Which of the following is not an expression of a superior return on the investment in an information system?

Increase in firm transaction costs

Which of the following is not an expression of a superior return on the investment in an information system?

Increase in the firm's transaction costs

As discussed in the chapter-opening case, AWM Smart Shelf can help brands and retailers achieve which of the following?

Increased customer Intimacy

The three activities in an information system that produce the information organizations use to make decisions, control operations, analyze problems, and create new products are:

Input, processing, and output

Which of the following statements best describes organizational culture?

It is a fundamental set of assumptions, values, and ways of doing things that has been accepted by most members of the organization.

Which of the following work at the same level as middle management?

Knowledge Workers

Which of the following deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm?

Management Information Systems

A corporation that funds an employee training program to enhance the development of decision making skills could be seen as investing in which main category of complementary assets?

Managerial

The total number of food items with storage temperature problems is an example of which of the following?

Meaningful Information

The total number of food items with storage temperature problems is an example of which of the following?

Meaningful information

Which of the following is an example of raw data from an automobile manufacturer?

One Subaru Outback sold July 27, 2020 in Mohegan Lake, New York for $24,000

Walmart exemplifies the power of information systems coupled with state-of-the-art business practices and supportive management to achieve which of the following?

Operational Efficiency

In a business hierarchy, which of the following levels is responsible for monitoring the daily activities of the business?

Operational Management

Which of the following disciplines focuses on mathematical techniques for optimizing parameters of organizations, such as transportation and inventory control?

Operations Research

Which of the following would be used as an input for an information system?

Product ID and price

In a hierarchical business organization, the upper level consists of:

Senior Management

Which of the following makes long-range strategic decisions about products and services as well as ensures financial performance of the firm?

Senior Management

Data management technology consists of which of the following?

Software governing the organization of data on physical storage media

A firm that invests in an information system because it is a necessity of doing business does so because it is seeking to achieve which of the following business objectives?

Survival

Which of the following constitutes a managerial element in the UPS tracking system described in the chapter?

The decision to use computer systems to increase the ease of sending a package using UPS

Which of the following best describes the primary reason for implementing a new information system, from a business perspective?

The system will create new value for the firm, beyond its costs.

Which of the following constitutes an organizational element in the UPS package tracking system described in the chapter?

The use of handheld computers and networks for managing package delivery

Which of the following statements about digital firms is not true?

Today, most firms are fully digital

A firm that invests in a strong IS development team is making an investment in organizational complementary assets.

True

Creating a marketing plan is an example of a business process.

True

Creative work driven by new knowledge and information is a significant part of management responsibility.

True

Information technology (IT) consists of all hardware and software that a firm needs to use in order to achieve its business objectives.

True

Laws and regulations creating fair, stable market environments are examples of complementary social assets required to optimize returns from IT investments.

True

Parts of an organization's culture can always be found embedded in its information systems.

True

The behavioral approach to information systems focuses on analyzing the social, psychological, and economic impacts of systems rather than the technical aspects.

True

The key elements of an organization are its structure, business processes, politics, culture, and people.

True

UPS's use of web-based tools that allow customers to embed UPS functions such as tracking and cost calculations into their own website is an information systems solution used to achieve customer intimacy.

True

All of the following are examples of challenges that required companies to create information systems as a necessity of doing business except:

Walmart's development of Retail Link.

The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of an organization's members is called its:

culture

All of the following are characteristics of twenty-first digital firms except:

greater emphasis on hierarchy and structure

Psychologists study information systems with an eye to understanding:

how human decision makers perceive and use formal information.

Sociologists study information systems with an eye to understanding:

how systems affect individuals, groups, and organizations.

Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and manage them, constitute an organization's:

information technology (IT) infrastructure.

All of the following are new technology-related innovations in MIS except:

Co-creation of business value

Data management technology consists of which of the following?

Detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system

Which of the following is an example of an organizational complementary asset?

Efficient business processes

Data is information that has been shaped into a form that is meaningful to human beings.

False

In order to be considered a digital firm, all of the firm's significant business relationships and core business processes must be digitally enabled.

False

Information systems literacy focuses primarily on knowledge of information technology.

False

Middle managers make long-range strategic decisions about the firm's products and services.

False

Social complementary assets are investments made by a firm to optimize its return on information technology assets.

False

There are four major business functions: human resources; manufacturing and production; finance and accounting; and information technology.

False

All of the following are examples of environmental actors in an information system except:

employees