BCOM Ch 12 Quiz

Organizing your short report using the _____ is especially preferable when you will be recommending something that you know your readers will not favor or want to hear.

indirect order Organizing your report in the indirect order is especially preferable when you will be recommending something that you know your readers will not favor or want to hear.

Email reports tend to be problem-solving reports because they are

largely internal reports. Because they are largely internal, email reports tend to be problem-solving reports. They are intended to help improve operations, lay the groundwork for an innovation, solve a problem, or otherwise assist decision makers in the organization.

Which of the following is the most appropriate beginning for a letter of transmittal?

As requested, here is the report... Begin the transmittal with a brief paragraph that says, essentially, "Here is the report." Briefly identify the report's contents and purpose and, if appropriate, its authorization (who assigned the report, when, and why).

Which of the following statements about the executive summary is true?

It is often the only part of a report busy executives will read. The executive summary is the report in miniature. It is often the only part of a report that a busy executive will read. Inclusion of the executive summary as one of the prefatory parts, transmittal message, or the report proper will depend on how long and how formal the report is.

Which of the following is true of a short report?

Like a long report, a short report uses headings, though usually only one or two levels because of its brevity. Like the longer reports, a short report uses headings, though usually only one or two levels because of its brevity. Like any other report, the short report uses visuals, an appendix, and a bibliography when these are needed.

Which of the following is true of the characteristics of shorter reports?

Short reports are mainly written in the direct order. Because shorter reports usually solve routine problems, they are likely to be written in the direct order. That is, the report will begin with its most important information—usually the conclusion and perhaps a recommendation. Business writers use this order because they know that busy readers typically want the key point quickly.

Letter reports written in the direct order may use ______ to introduce the topic so that the first paragraph can get right to the main point.

a subject line Letter reports may use either the direct order or the indirect order. Those in the direct order begin with the main finding or recommendation. Sometimes they use a subject line to announce the topic of the report so the first paragraph of the letter can get right to the main point. The subject line usually appears after the salutation.

The majority of the reports written within companies are

routine operational reports. The majority of the reports written within companies are routine operational reports that keep supervisors, managers, and team members informed about the company's operations.

Which of the following types of documents is used to transmit the information needed in the everyday operations of an organization?

short reports The shorter report forms are by far the most common in business. These are the everyday working reports—those used for the routine information reporting that is vital to an organization's communication.

The writing tends to be more personal in shorter reports because they

tend to be from and to people who know each other and address each other informally when they meet. Several factors account for the tendency toward personal writing in shorter reports. In the first place, short report situations usually involve personal relationships. Such reports tend to be from and to people who know each other and who normally address each other informally when they meet.