Bcor 199 wvu ch. 9

Material

A computer-based operations management system that uses sales forecasts to make sure that needed parts and materials are available at the right time and place is referred to as _________ requirement planning.

Cost or expense

A major production __________ is holding items in storage for later use.

Efficient

A manufacturing facility layout, such as a modular layout, is designed to be as _____ as possible, since it leads to higher profits.

Six sigma

A modern quality control standard that allows for 3.4 defects per one million opportunities is called ______ ________ quality.

Teams of workers produce complex units of a product

A modular layout is used in production when

A single integrated software system

A unique element of ERP is that it combines computerized functions of all divisions into one database supported by:

Telecommuting

Affords a company less dependence on choosing a location that is close to labor sources and may allow it to keep employees who would otherwise refuse to move

Education

Areas in which a company can apply for the Baldrige award are services, health care, manufacturing, nonprofit/gov, small business, and ______.

Information Technology

Because of _____ _______, more flexibility in choice of business location has increased while allowing firms to remain competitive.

Statistical process control

Catching mistakes much earlier in the production process is the key benefit to _______ ________ _________

Water Natural resources Electricity

Companies will relocate their production facilities to obtain less expensive:

Planning for materials needs within the entire company on one database.

Enterprise resource planning took the idea of materials planning a step further by:

True

Facility layout depends greatly on the processes that are to be performed.

Computers Email Voicemail

Give an example of information technology.

standards

ISO is a worldwide nongovernmental federation of national ______ bodies.

world standards

ISO was formed to promote the development of _______ _________ to facilitate the international exchange of goods and services.

Consistently produce what the customer wants.

In order to be a quality organization, a firm must:

Time-To-Market

In order to compete both globally and locally, manufacturers must consider_______________ which focuses on getting products to customers as quickly and efficiently as possible.

Production

Just-in-time inventory requires excellent coordination as well as accurate ________ schedules in order to work effectively.

Be closer to resources have a close proximity to customers find skilled labor find cheaper labor

Key reasons why producers move their plants are to

Customize

Making a unique product or providing a unique service to a specific individual means to do what?

Suppliers

Manufacturers today share a great deal of information with ____ and, therefore, rely heavily on building a few select relationships.

Internet

Many rapidly growing firms are outsourcing areas like engineering, design, and manufacturing with the use of the ________, thus, developing an inter-firm approach to operations management.

Time-To-Market

Moving products quickly and at the lowest possible cost to customers in order to remain competitive is known as

Statistical quality control

Some managers choose to monitor all phases of the production process to ensure that quality is built in from the beginning. these managers are using:

Statistical process control

Testing statistical samples of product components at each stage of the production process and plotting them on a graph to determine deviations from acceptable quality levels is called:

minimum inventory is kept on hand

The basic premise of just-in-time inventory is

Supplier

The cost of resources are reduced when a firm locates near its_______, which in turn improve communication and production.

Continuous

The idea of _________ improvement states that quality is a process and not just one step in the production process.

Standards

The international Organization for standardization is an international body that sets global ______ for quality and has over 140 member countries to help facilitate trade.

True

The malcom Baldrige National Quality Award is to honor companies that shoe quality in seven key areas and have customer statisfaction ratings higher than competitors.

Standard

The purpose of the Malcome Baldrige National Quality Award is that it sets a __________ for overall company quality using seven key areas for measurement.

Deming/errors

The purpost of the plan, do, check, act model, known as the ______ cycle, its to find and correct ______ before they happen.

Purchasing

The task of ________ involves the buying of all materials needed by the organization; also called procurement.

End

Traditional quality control was conducted at the ________ of the production line.

Inter-firm process

Using an internet-focused strategy, operations managers are outsourcing design, production, and shipping to other firms. This is called a(n)

Just-in-time

What inventory method is designed to balance production needs with customer needs?

Increased revenue for the firm offshoring their work.

What is a positive aspect of childrenwear industries relocating its operations ta Asia?

Assembly Line

When workers do only a few tasks at a time while producing just a few types of products, the _______ _________ layout has typically been used in firms.

Increased costs associated with inventory management items can be pilfered or stolen items become obsolete

Which is a disadvantage of storing large quantities of items in inventory?

Any department can see the status of an order at any time Less staff is required to process orders shorter time between orders and payment

Which of the following are benefits of enterprise resources planning (ERP)?

New Road construction A new home build A bridge construction

Which of the following are examples of a fixed position layout?

A bridge construction A new home build New road construction

Which of the following are examples of a fixed-position layout?

schools crime climate

Which of the following are quality of life issues that must be considered by companies when choosing a facility location?

Telecommuting

Working from home via computer and communications technology is called

Continuous

_____ improvement means that quality is built into all processes within an organization rather than simply at the end-of-the-line inspection of products.

Assembly-Line

_____-________ layout refers to workers who do only a few tasks at a time.

Process

a _____ layout is used when similar equipment and functions are grouped together and the order in which the product visits a function depends on the design of the item.

Facilities

economics of scale, being close to customers to reduce distribution costs, or being nearer to resources, are reasons why companies may spend millions of dollars to move their

Resource

A company may choose to move its facility to be where a(n)__________ is plentiful in order to enjoy a lower purchase cost or reduce shipping costs associated with it.

Manufacturing

Some service organizations, such as hospitals, try to create efficiencies in layout much like a(n) _________ facility.

Reduced

The time and dollar cost of using the internet as a purchasing tool has been ________ tremendously.

Quality control

Reduced customer satisfaction, more workers at the end of inspection lines, and the cost of scrapping an entire product if it is defective are the disadvantages of conducting _____ _________ at the end of the production line.