BIS chapter 2

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which of the following are static processes

payroll, calculating taxes, creating financial statements

type of graph in which a circle is divided into sectors that each represent a proportion of the whole

pie chart

what rotates data to display alternative presentations of the data

pivot

expert systems

playing chess

decision making process steps

problem identification, data collection, solution generation, solution test, solution selection, solution implementation

3 characteristics of online transactional processing

process the information, store the information, update existing information to reflect the new information

temporary activity a company undertakes to create a unique product, service, or result

project

the structure of a typical organization is similar to a _______ and the different levels require different types of information to assist in decision making, problem solving, and opportunity capturing

pyramid

business process ______ is the analysis and redesign of workflow within and between enterprises

reengineering

_______ structured decisions occur in situations in which a few established processes help to evaluate potential solutions, but not enough to lead to a definite recommended decision.

semi structured

3 characteristics of managerial decisions

semistructured, adhoc unplanned, reporting, middle management and director employee types, short term, daily, monthly and yearly time frames

______ analysis is the study of the impact on other variables when one variable is changed repeatedly

sensitivity

what is software that will search several retailer websites and provide a comparison of each retailers offerings including price and availability

shopping bot

a sparkline is a small embedded line graph that illustrates a ______ trend. Sparklines are often used in reports, presentations, dashboards, and scoreboards

single trend

______ documents are the original transaction record

source

what types of decisions involve higher level issues concerned with the overall direction of the organization, these decisions define the organizations overall goals and aspirations for the future

strategic decisions

at what level do managers develop overall business strategies, goals, and objectives as part of the company's strategic plan

strategic level

Business facing processes

strategic planning, tactical planning, budget forecasting, training, purchasing raw materials

what improves business process efficiencies by simplifying or eliminating unnecessary steps

streamlining

operational decisions are considered ______ decisions, which arise in situations where established processes offer potential solutions

structured

2 types of DSS systems

system that identifies risks for insurance companies, system to diagnose and treat patients

throughput

the amount of information that can travel through a system at any point in time

machine vision resolution

the extent to which a machine can differentiate between objects

conversion rate

the number of customers an organization touches for the first time and persuades to purchase its products or services

3 conditions that indicate the time is right to initiate a business process change

there has been a pronounced shift in the market the process was designed to serve, the company is markedly below industry benchmarks on its core processes , to regain competitive advantage, the company must leapfrog competition on key dimensions

what model shows the results of applying change improvement opportunities to the current process model

to be process models

3 examples of analytical information

trends, sales, product statistics, future growth projections

key performance indicators

turnover rates of employees, percentage of help desk calls answered in the first minute, number of product returns, number of new customer, average customer spending

decisions that occur in situations in which no procedures or rules exist to guide decision makers toward the correct choice

unstructured

3 characteristics of strategic decisions

unstructured, non recurring, one time, long term multiyear , external industry, cross company, senior management, presidents leaders executives

3 characteristics of online transactional processing

updates existing information to reflect the new information, stores the information, processes the information according to defined business rules

computer simulated environment that can be a simulation of the real world or an imaginary world

virtual reality

work environment that is not located in any one physical space

virtual workplace

_____ produces graphical displays of patterns and complex relationships in large amounts of data

visualization

what includes tasks , activities, and responsibilities required to execute each step in a business process

workflow

virtual reality

working virtually around the globe

_____ process models represent the current state of the operation that has been mapped, without any specific improvements or changes to existing processes

AS IS

______ MIS metrics measure the impact MIS has on business processes and activities, including customer satisfaction and customer conversion rates

Effectiveness

difference between KPI, and CSF

KPI's are far more specific than CSF

______ network is a category of AI that attempts to emulate the way the human brain works

Neural

_____ if analysis checks the impact of a change in a variable or assumption on the model

WHAT

BPMN______ is a task in a business process

activity

_____ information encompasses all organizational information, and its primary purpose is to support the performance of managerial analysis of semistructured decisions

analytical

what simulates human thinking and behavior, such as the ability to reason and learn

artificial intelligence

industry specific facing processes

banking loan processing, insurance claims processing, government grant allocation, hotel reservation handling, airline baggage handling

what are the most successful solutions or problem solving methods that have been developed by a specific organization or industry

best practices

_____ occur when resources reach full capacity and cannot handle any additional demands, they limit throughput and impede operation

bottle necks

A ______ process patent protects a specific set of procedures for conducting a particular business activity

business

_____ process modeling is the activity of creating a detailed flowchart or process map of a work process that shows its inputs, tasks, and activities in a structured sequence

business

invisible to the external customer, but essential to the effective management of the business

business facing process

what attempts to understand and measure the current process and make performance improvements accordingly

business process improvements

graphical description of a process, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint

business process model

graphical notation that depicts the steps in a business process

business process model and notation

method whereby new problems are solved based on the solutions from similar cases solved in the past

case based reasoning

semistructured decision

changing employee benefits

is the aggregation of data from simple roll ups to complex groupings of interrelated information

consolidation

critical success factors examples

create high quality products, retain competitive advantage, reduce product costs

neural network

credit card company checking for fraud

crucial steps companies perform to achieve their goals and objectives and implement their strategies

critical success factors

____ facing processes result in a product or service received by an organization external customer

customer

primary type of MIS decision making systems

decision support system DSS

_____ learning is a process that employs specialized algorithms to model and study complex datasets; the method is also used to establish relationships among data and datsets

deep learning

problem identification

define the problem as clearly and precisely as possible

solution generation

detail every solution possible, including ideas that seem farfetched

3 steps to improve business processes

document as is process, establish measurements, follow process, measure performance, identify and implement improvements

what enables users to view details, and details of details of information

drill down

______ focuses on the extent to which a firm is using its resources in an optimal way, while effectiveness focuses on how well a firm is achieving its goals and objectives

efficiency

2 unstructured decisions

enter a new market, industry

intelligent systems

environmental scanning and competitive intelligence

solution test

evaluate solutions in terms of feasibility, can it be completed

BPMN _____ is anything that happens during the course of a business process

event

An _____ information system is a specialized DSS that supports senior level executives and unstructured, long term, non routine, decisions requiring judgement, evaluation, and insight

executive

______ systems are computerized advisory programs that imitate the reasoning processes of experts in solving difficult problems

expert

3 purposes of a business process model

expose process detail gradually and in a controlled manner, encourage conciseness and accuracy in describing the process model, focus attention on the process model interfaces, provide a powerful process analysis and consistent design vocabulary

3 benefits an organization can identify by investigating business processes

find bottlenecks, remove redundant tasks, recognize smooth running processes

data collection

gather problem related data, including who, what, when where, why and how. be sure to gather facts, not rumors or opinions about the problem

_____ algorithm is an artificial intelligence system that mimics the evolutionary, survival of the fittest process to generate increasingly better solutions to a problem

genetic

______ seeking analysis finds the inputs necessary to achieve a goal such as a desired level of output

goal seeking

______ refers to the level of detail in the model or the decision making process

granularity

what uses technology allowing humans to interact with a computer through bodily sensations and movements, for example a cell phone vibrating in your pocket

haptic interface

3 examples of features that may be included in a digital dashboard for a manufacturing team

hot list of key performance indicators, running line graph of planned versus actual production for the past 24 hours, table showing actual versus forecasted product prices and inventories, list of outstanding alerts and their resolution status, graph of stock market prices

an _____ agent is a special purpose knowledge based information system that accomplishes specific tasks on behalf of its users

intelligent

various commercial applications of artificial intelligence

intelligent systems

genetic algorithm

investment companies in trading decisions

_____ performance indicators are the quantifiable metrics a company uses to evaluate progress toward critical success factors

key

3 features of a neural network

learning and adjusting to new circumstances on their own, lending themselves to massive paralled processing, functioning without complete or well structured information, coping with huge volumes of information with many dependent variables, analyzing nonlinear relationships in information

3 characteristics of operational information

lower management, department managers, analysts, staff, internal functional, short term day to day operations, structured recurring repetitive,

what is the ability of a computer to see by digitizing an image, processing the data it contains and taking some kind of action

machine vision

_____ business processes are semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements

managerial

at which level are employees continuously evaluating company operations to hone the firms abilities to identify adapt to and leverage change

managerial

types of decisions concern how the organization should achieve the goals and objectives set by strategy, and they are usually responsibility of mid level management

managerial decisions

3 primary decision making challenges facing managers today

managers need to analyze large amounts of information, managers must make decisions quickly, managers must apply sophisticated analysis techniques, such as Porter's strategies or forecasting, to make strategic decisions

a dynamic process is continuously changing and provides business solutions to ever changing business operations. As the business and its strategies change, so do the dynamic processes. Which of the following are examples of dynamic processes?

managing layoff's of employees, changing order levels based on currency rates, cancelling business travel due to extreme weather

what are measurements that evaluate results to determine whether a project is meeting its goals

metrics

a ____ is a simplified representation of abstraction of reality

model

what is the manipulation of information to create business intelligence in support of strategic decision making

online analytical processing

_____ processes are static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes

operational

______ decisions affect how the firm is run from day to day; they are the domain of operations managers, who are the closest to the customer

operational

______ analysis finds the optimum value for a target variable by repeatedly changing other variables, subject to specified constraints

optimization

operations management

ordering inventory, creating production schedules, manufacturing goods


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