BIS601 Chapter 9 Quiz

Just-In-Time

A Scheduling system for minimizing inventory by having components arrive exactly at the moment they are needed and finished goods shipped as soon as they leave the assembly line best describes a _______ strategy.

Touch Point

A ________ is an interaction with a customer, such as telephone or customer service desk.

Bullwhip

A distortion of information about the demand for a product as it passes from one entity to the next across the supply chain is called the _______ effect.

Supply Chain

A network of organizations and business processes for procuring raw materials, transforming these materials into intermediate and finished products, and distributing the finished products to customers is called a(n):

They integrate data with a centralized database

According to this video, which of the following statements is true regarding enterprise resource planning systems?

Enterprise

As Jacky explains, _________ processes support activities in multiple departments and span an organization.

Enhanced Customer Intimacy

CRM systems help businesses achieve which of the following business objectives?

Best Practices

Enterprise software is built around thousands of predefined business processes that reflect:

ERP (Enterprise Resource Planning)

Jacky describes _________ as a set of integrated software modules that support nearly all of their organizations business processes.

Customer Relationship Management (CRM)

Jacky describes which component of an ERP system that consolidates data from sales, marketing, and service departments.

Improved Decision Making

Jackys company is implementing an ERP system to achieve which main business objective?

Cross-Selling

Selling a customer with a checking account a home improvement loan is an example of:

Planning and Execution

Supply chain software Can be classified as either supply chain ________ systems or supply chain _______ systems.

Increases in inventory across all tiers

Uncertainties in the supply chain often lead to:

ERP Systems

Which of the following provides a suite of integrated software modules for finance and accounting, human resources, manufacturing and production, and sales and marketing that allows data to be used by multiple functions and business processes?