BUAD CHAPTER 17
Which of the following is a key factor that operations managers evaluate when deciding the location of a manufacturing facility?
Adequacy of utilities
_____ software provides powerful drawing and drafting tools that enable users to create and edit blueprints and make drawings quickly and easily.
Computer-aided design
_____ is a family of generic standards for environmental management established by the International Organization for Standardization.
ISO 14000
_____ is a family of generic standards for quality management systems established by the International Organization for Standardization.
ISO 9000
Which of the following is a characteristic shared by all versions of total quality management (TQM)?
It focuses on prevention rather than correction of errors.
Which of the following is a characteristic of total quality management (TQM)?
It focuses on the empowerment of employees.
Which of the following statements is true of a servicescape?
It includes factors such as ambience; functionality; and signs, symbols, and artifacts.
Which of the following statements is true of foreign outsourcing?
It is likely to create coordination problems.
_____ is a system that emphasizes the manufacturing of goods to meet actual current demand, thus minimizing the need to hold inventories of finished goods and work in process at each stage of the supply chain.
Just-in-time production
_____ is concerned with supervising all of the activities involved in creating value by producing goods and services and distributing them to customers.
Operations management
Which of the following statements is true of ISO standards?
They are mostly industry-specific.
Which of the following statements is true of services?
They must be consumed where they are provided.
Which of the following statements is true about enterprise resource planning (ERP) systems?
They provide a common information system that makes it easier for organizations throughout a value chain to communicate and coordinate their activities.
The goal of mass production strategy is to:
achieve reductions in average cost by taking advantage of specialization and the efficient use of capital.
The term _____ refers to replacing human operation and control of machinery and equipment with some form of programmed control.
automation
To operations managers, _____ means producing output or achieving a goal at the lowest cost.
efficiency
In a _____, the good or service stays in one place, and the employees, machinery, and equipment are brought to the site when needed during various stages of the production process.
fixed position layout
In the context of the critical path method (CPM), _____ are activities in a project that must be completed before some other specified activity can begin.
immediate predecessors
Eddys Inc., a denim jeans manufacturer, has employed a strategy that allows it to manufacture jeans that suit the needs of specific customers. This strategy enables Eddys Inc. to produce its goods in small quantities and offer a wide variety of options to its customers. The firm is able to do all this at costs almost as low as those associated with traditional production techniques. Given this information, it can be inferred that Eddys Inc. uses _____.
mass customization
A _____ consists of all of the tangible and intangible features that create value for consumers by satisfying their needs and wants.
product
In the context of facility location, many _____ place primary interest on locating close to their customers.
service firms
In the context of operations management, _____ means finding ways to meet an organization's current objectives while protecting and preserving the environment for future generations.
sustainability
